<?xml version="1.0" encoding="UTF-8"?><!-- generator="podbean/5.5" -->
<rss version="2.0"
     xmlns:content="http://purl.org/rss/1.0/modules/content/"
     xmlns:wfw="http://wellformedweb.org/CommentAPI/"
     xmlns:dc="http://purl.org/dc/elements/1.1/"
     xmlns:atom="http://www.w3.org/2005/Atom"
     xmlns:itunes="http://www.itunes.com/dtds/podcast-1.0.dtd"
     xmlns:googleplay="http://www.google.com/schemas/play-podcasts/1.0"
     xmlns:spotify="http://www.spotify.com/ns/rss"
     xmlns:podcast="https://podcastindex.org/namespace/1.0"
    xmlns:media="http://search.yahoo.com/mrss/">

<channel>
    <title>The People Making Payments Podcast</title>
    <atom:link href="https://feed.podbean.com/thepeoplemakingpaymentspodcast/feed.xml" rel="self" type="application/rss+xml"/>
    <link>https://thepeoplemakingpaymentspodcast.podbean.com</link>
    <description><![CDATA[<p><span>Welcome to The People Making Payments Podcast - a show designed to help people working in payments identify the most significant developments shaping the industry and understand how to best anticipate, and act, on them.</span></p>
<p><span>In each episode Shona Sabah will be sitting down with a senior payments leader for an honest and open conversation about how they’re interpreting key shifts and trends, the impact they’re seeing in their roles, and the practical advice and they'd give to others in similar positions.</span></p>
<p><span>Recorded in our Central London studio, every conversation will balance professional insight with candid personal perspective and aims to be inspiring, educational and insightful in equal measure.</span></p>
<p><span>Enjoy!</span></p>]]></description>
    <pubDate>Mon, 18 May 2026 07:00:00 +0200</pubDate>
    <generator>https://podbean.com/?v=5.5</generator>
    <language>en</language>
        <copyright>Copyright 2025 All rights reserved.</copyright>
    <category>Business</category>
    <ttl>1440</ttl>
    <itunes:type>episodic</itunes:type>
          <itunes:summary></itunes:summary>
        <itunes:author>KAE</itunes:author>
<itunes:category text="Business" />
    <itunes:owner>
        <itunes:name>KAE</itunes:name>
            </itunes:owner>
    	<itunes:block>No</itunes:block>
	<itunes:explicit>false</itunes:explicit>
	<itunes:new-feed-url>https://feed.podbean.com/thepeoplemakingpaymentspodcast/feed.xml</itunes:new-feed-url>
    <itunes:image href="https://pbcdn1.podbean.com/imglogo/image-logo/20697519/Podcast_Logo_The_People_Making_Payments_Podcast_1_akwdx.png" />
    <image>
        <url>https://pbcdn1.podbean.com/imglogo/image-logo/20697519/Podcast_Logo_The_People_Making_Payments_Podcast_1_akwdx.png</url>
        <title>The People Making Payments Podcast</title>
        <link>https://thepeoplemakingpaymentspodcast.podbean.com</link>
        <width>144</width>
        <height>144</height>
    </image>
    <item>
        <title>Digital currencies &amp; the developing payments ecosystem dynamics w/ Andrea Cillara Rossi (Mastercard) | PMP S1 E1</title>
        <itunes:title>Digital currencies &amp; the developing payments ecosystem dynamics w/ Andrea Cillara Rossi (Mastercard) | PMP S1 E1</itunes:title>
        <link>https://thepeoplemakingpaymentspodcast.podbean.com/e/digital-currencies-the-developing-payments-ecosystem-dynamics-w-andrea-cillara-rossi-mastercard-pmp-s1-e1/</link>
                    <comments>https://thepeoplemakingpaymentspodcast.podbean.com/e/digital-currencies-the-developing-payments-ecosystem-dynamics-w-andrea-cillara-rossi-mastercard-pmp-s1-e1/#comments</comments>        <pubDate>Mon, 18 May 2026 07:00:00 +0200</pubDate>
        <guid isPermaLink="false">thepeoplemakingpaymentspodcast.podbean.com/757de2e4-b9b4-3bb4-9cee-be3be9f0a523</guid>
                                    <description><![CDATA[<p>In this episode of The People Making Payments Podcast, Shona sits down with Andrea Cillara Rossi, VP Consumer Products and Processing at Mastercard, to unpack two of the biggest forces shaping the future of payments: digital currencies and the evolving ecosystem dynamics.</p>
<p>We start by exploring the reality behind digital currencies 👇</p>
<p>➡️ What we actually mean by digital currencies</p>
<p>➡️ Where real-world use cases are emerging today</p>
<p>➡️ The biggest barriers to adoption — and what needs to change</p>
<p>➡️ How to cut through the hype and focus on what really matters</p>
<p>From there, we zoom out to look at the payments ecosystem 🌍</p>
<p>➡️ How collaboration and competition are reshaping the industry</p>
<p>➡️ Whether fintechs have truly disrupted traditional players</p>
<p>➡️ What the ecosystem could look like in five years</p>
<p>➡️ Practical advice for navigating and succeeding in this space</p>
<p>Plus, we get to know Andrea a little better in our quickfire round ⚡</p>
<p>If you work in payments, fintech, or financial services — this episode is packed with insight to help you make better decisions in a rapidly changing landscape.</p>
]]></description>
                                                            <content:encoded><![CDATA[<p>In this episode of The People Making Payments Podcast, Shona sits down with Andrea Cillara Rossi, VP Consumer Products and Processing at Mastercard, to unpack two of the biggest forces shaping the future of payments: digital currencies and the evolving ecosystem dynamics.</p>
<p>We start by exploring the reality behind digital currencies 👇</p>
<p>➡️ What we actually mean by digital currencies</p>
<p>➡️ Where real-world use cases are emerging today</p>
<p>➡️ The biggest barriers to adoption — and what needs to change</p>
<p>➡️ How to cut through the hype and focus on what really matters</p>
<p>From there, we zoom out to look at the payments ecosystem 🌍</p>
<p>➡️ How collaboration and competition are reshaping the industry</p>
<p>➡️ Whether fintechs have truly disrupted traditional players</p>
<p>➡️ What the ecosystem could look like in five years</p>
<p>➡️ Practical advice for navigating and succeeding in this space</p>
<p>Plus, we get to know Andrea a little better in our quickfire round ⚡</p>
<p>If you work in payments, fintech, or financial services — this episode is packed with insight to help you make better decisions in a rapidly changing landscape.</p>
]]></content:encoded>
                                    
        <enclosure url="https://mcdn.podbean.com/mf/web/qwe6u5gkf3ntnqgm/PMP_S1_E1_-_Andrea_Cillara_Rossi_Audio_btjlu.mp3" length="41508887" type="audio/mpeg"/>
        <itunes:summary><![CDATA[In this episode of The People Making Payments Podcast, Shona sits down with Andrea Cillara Rossi, VP Consumer Products and Processing at Mastercard, to unpack two of the biggest forces shaping the future of payments: digital currencies and the evolving ecosystem dynamics.
We start by exploring the reality behind digital currencies 👇
➡️ What we actually mean by digital currencies
➡️ Where real-world use cases are emerging today
➡️ The biggest barriers to adoption — and what needs to change
➡️ How to cut through the hype and focus on what really matters
From there, we zoom out to look at the payments ecosystem 🌍
➡️ How collaboration and competition are reshaping the industry
➡️ Whether fintechs have truly disrupted traditional players
➡️ What the ecosystem could look like in five years
➡️ Practical advice for navigating and succeeding in this space
Plus, we get to know Andrea a little better in our quickfire round ⚡
If you work in payments, fintech, or financial services — this episode is packed with insight to help you make better decisions in a rapidly changing landscape.]]></itunes:summary>
        <itunes:author>KAE</itunes:author>
        <itunes:explicit>false</itunes:explicit>
        <itunes:block>No</itunes:block>
        <itunes:duration>2594</itunes:duration>
                <itunes:episode>24</itunes:episode>
        <itunes:episodeType>full</itunes:episodeType>
            </item>
    <item>
        <title>INTRODUCING...The People Making Payments Podcast 🎤</title>
        <itunes:title>INTRODUCING...The People Making Payments Podcast 🎤</itunes:title>
        <link>https://thepeoplemakingpaymentspodcast.podbean.com/e/introducingthe-people-making-payments-podcast-%f0%9f%8e/</link>
                    <comments>https://thepeoplemakingpaymentspodcast.podbean.com/e/introducingthe-people-making-payments-podcast-%f0%9f%8e/#comments</comments>        <pubDate>Wed, 13 May 2026 09:00:00 +0200</pubDate>
        <guid isPermaLink="false">theinsighttrack.podbean.com/406620d9-ac9f-3abc-adf4-c9affc5eaffd</guid>
                                    <description><![CDATA[<p>Welcome to The People Making Payments Podcast - a brand-new show designed to help people working in payments identify the most significant developments shaping the industry and understand how to best anticipate, and act, on them.</p>
<p>In each episode Shona Sabah will be sitting down with a senior payments leader for an honest and open conversation about how they’re interpreting key shifts and trends, the impact they’re seeing in their roles, and the practical advice and they'd give to others in similar positions.</p>
<p>Recorded in our Central London studio, every conversation will balance professional insight with candid personal perspective and aims to be inspiring, educational and insightful in equal measure...</p>
<p>Episode 1 is coming soon 👀</p>
]]></description>
                                                            <content:encoded><![CDATA[<p>Welcome to The People Making Payments Podcast - a brand-new show designed to help people working in payments identify the most significant developments shaping the industry and understand how to best anticipate, and act, on them.</p>
<p>In each episode Shona Sabah will be sitting down with a senior payments leader for an honest and open conversation about how they’re interpreting key shifts and trends, the impact they’re seeing in their roles, and the practical advice and they'd give to others in similar positions.</p>
<p>Recorded in our Central London studio, every conversation will balance professional insight with candid personal perspective and aims to be inspiring, educational and insightful in equal measure...</p>
<p>Episode 1 is coming soon 👀</p>
]]></content:encoded>
                                    
        <enclosure url="https://mcdn.podbean.com/mf/web/xb7mnx9rhw3fsnbw/PMP_Podcast_Teaser_aqc4q.m4a" length="1843092" type="audio/x-m4a"/>
        <itunes:summary><![CDATA[Welcome to The People Making Payments Podcast - a brand-new show designed to help people working in payments identify the most significant developments shaping the industry and understand how to best anticipate, and act, on them.
In each episode Shona Sabah will be sitting down with a senior payments leader for an honest and open conversation about how they’re interpreting key shifts and trends, the impact they’re seeing in their roles, and the practical advice and they'd give to others in similar positions.
Recorded in our Central London studio, every conversation will balance professional insight with candid personal perspective and aims to be inspiring, educational and insightful in equal measure...
Episode 1 is coming soon 👀]]></itunes:summary>
        <itunes:author>KAE</itunes:author>
        <itunes:explicit>false</itunes:explicit>
        <itunes:block>No</itunes:block>
        <itunes:duration>76</itunes:duration>
                <itunes:episode>23</itunes:episode>
        <itunes:episodeType>full</itunes:episodeType>
        <itunes:image href="https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog20697519/Podcast_Logo_The_People_Making_Payments_Podcast_1_a1v0y.png" />    </item>
    <item>
        <title>How insights teams can deliver at speed without sacrificing quality.</title>
        <itunes:title>How insights teams can deliver at speed without sacrificing quality.</itunes:title>
        <link>https://thepeoplemakingpaymentspodcast.podbean.com/e/how-insights-teams-can-deliver-at-speed-without-sacrificing-quality/</link>
                    <comments>https://thepeoplemakingpaymentspodcast.podbean.com/e/how-insights-teams-can-deliver-at-speed-without-sacrificing-quality/#comments</comments>        <pubDate>Mon, 10 Nov 2025 07:00:00 +0100</pubDate>
        <guid isPermaLink="false">theinsighttrack.podbean.com/6e49769a-458f-3b9e-9058-3d62634d80fc</guid>
                                    <description><![CDATA[<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">In today’s episode — originally written as an article by Prithweesh De — we’re talking about one of the biggest challenges facing insight teams inside banks and payments companies: delivering fast without sacrificing quality.</p>
]]></description>
                                                            <content:encoded><![CDATA[<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">In today’s episode — originally written as an article by Prithweesh De — we’re talking about one of the biggest challenges facing insight teams inside banks and payments companies: delivering fast without sacrificing quality.</p>
]]></content:encoded>
                                    
        <enclosure url="https://mcdn.podbean.com/mf/web/ju8ufzyu7buge89v/TIT_S1_E22_How_insights_teams_can_deliver_at_speed_without_sacrificing_quality_9uxyf.mp3" length="7036497" type="audio/mpeg"/>
        <itunes:summary><![CDATA[In today’s episode — originally written as an article by Prithweesh De — we’re talking about one of the biggest challenges facing insight teams inside banks and payments companies: delivering fast without sacrificing quality.]]></itunes:summary>
        <itunes:author>KAE</itunes:author>
        <itunes:explicit>false</itunes:explicit>
        <itunes:block>No</itunes:block>
        <itunes:duration>439</itunes:duration>
                <itunes:episode>22</itunes:episode>
        <itunes:episodeType>full</itunes:episodeType>
            </item>
    <item>
        <title>2026 and beyond: What does agentic AI mean for the future of payments orchestration?</title>
        <itunes:title>2026 and beyond: What does agentic AI mean for the future of payments orchestration?</itunes:title>
        <link>https://thepeoplemakingpaymentspodcast.podbean.com/e/2026-and-beyond-what-does-agentic-ai-mean-for-the-future-of-payments-orchestration/</link>
                    <comments>https://thepeoplemakingpaymentspodcast.podbean.com/e/2026-and-beyond-what-does-agentic-ai-mean-for-the-future-of-payments-orchestration/#comments</comments>        <pubDate>Mon, 03 Nov 2025 07:00:00 +0100</pubDate>
        <guid isPermaLink="false">theinsighttrack.podbean.com/09059bb9-52e1-3b55-8138-cf62c14b4a8b</guid>
                                    <description><![CDATA[<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">In today’s episode — which was originally written as an article by Shona Sabah — we’re exploring one of the most important and fast-moving developments in the payments industry: how agentic AI is changing the way transactions are routed, approved, and optimised, and what it means for merchants, consumers, and payment providers.</p>
]]></description>
                                                            <content:encoded><![CDATA[<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">In today’s episode — which was originally written as an article by Shona Sabah — we’re exploring one of the most important and fast-moving developments in the payments industry: how agentic AI is changing the way transactions are routed, approved, and optimised, and what it means for merchants, consumers, and payment providers.</p>
]]></content:encoded>
                                    
        <enclosure url="https://mcdn.podbean.com/mf/web/arevaa3xvnmc4i98/TIT_S1_E21_2026_and_beyond_What_does_agentic_AI_mean_for_the_future_of_payments_orchestration_6hm2k.mp3" length="12846146" type="audio/mpeg"/>
        <itunes:summary><![CDATA[In today’s episode — which was originally written as an article by Shona Sabah — we’re exploring one of the most important and fast-moving developments in the payments industry: how agentic AI is changing the way transactions are routed, approved, and optimised, and what it means for merchants, consumers, and payment providers.]]></itunes:summary>
        <itunes:author>KAE</itunes:author>
        <itunes:explicit>false</itunes:explicit>
        <itunes:block>No</itunes:block>
        <itunes:duration>802</itunes:duration>
                <itunes:episode>21</itunes:episode>
        <itunes:episodeType>full</itunes:episodeType>
            </item>
    <item>
        <title>How insight teams can prioritise research requests and deliver more impact.</title>
        <itunes:title>How insight teams can prioritise research requests and deliver more impact.</itunes:title>
        <link>https://thepeoplemakingpaymentspodcast.podbean.com/e/how-insight-teams-can-prioritise-research-requests-and-deliver-more-impact/</link>
                    <comments>https://thepeoplemakingpaymentspodcast.podbean.com/e/how-insight-teams-can-prioritise-research-requests-and-deliver-more-impact/#comments</comments>        <pubDate>Mon, 27 Oct 2025 15:00:00 +0100</pubDate>
        <guid isPermaLink="false">theinsighttrack.podbean.com/ad5e8bbf-b568-346f-a238-f6a3f3fa719d</guid>
                                    <description><![CDATA[<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">In today’s episode — which was originally written as an article by Prithweesh De — we’re talking about one of the biggest challenges facing insights teams in banks and payments firms: how to prioritise competing requests, stay focused on what really matters, and demonstrate strategic impact across the business.</p>
]]></description>
                                                            <content:encoded><![CDATA[<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">In today’s episode — which was originally written as an article by Prithweesh De — we’re talking about one of the biggest challenges facing insights teams in banks and payments firms: how to prioritise competing requests, stay focused on what really matters, and demonstrate strategic impact across the business.</p>
]]></content:encoded>
                                    
        <enclosure url="https://mcdn.podbean.com/mf/web/msfks9jjj3qx4zva/TIT_S1_E20_How_insight_teams_can_prioritise_research_requests_and_deliver_more_impact9qb8n.mp3" length="6860961" type="audio/mpeg"/>
        <itunes:summary><![CDATA[In today’s episode — which was originally written as an article by Prithweesh De — we’re talking about one of the biggest challenges facing insights teams in banks and payments firms: how to prioritise competing requests, stay focused on what really matters, and demonstrate strategic impact across the business.]]></itunes:summary>
        <itunes:author>KAE</itunes:author>
        <itunes:explicit>false</itunes:explicit>
        <itunes:block>No</itunes:block>
        <itunes:duration>428</itunes:duration>
                <itunes:episode>20</itunes:episode>
        <itunes:episodeType>full</itunes:episodeType>
            </item>
    <item>
        <title>How banks and payments companies can create thought-leadership that stands out.</title>
        <itunes:title>How banks and payments companies can create thought-leadership that stands out.</itunes:title>
        <link>https://thepeoplemakingpaymentspodcast.podbean.com/e/how-banks-and-payments-companies-can-create-thought-leadership-that-stands-out/</link>
                    <comments>https://thepeoplemakingpaymentspodcast.podbean.com/e/how-banks-and-payments-companies-can-create-thought-leadership-that-stands-out/#comments</comments>        <pubDate>Mon, 29 Sep 2025 07:00:00 +0200</pubDate>
        <guid isPermaLink="false">theinsighttrack.podbean.com/bd4efb9a-49c4-3942-a43b-8e94d28a9145</guid>
                                    <description><![CDATA[<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">In today’s episode — which was originally written as an article by Nicky Cockerill and Ane Unamuno — we’re looking at how banks and payments companies can create thought-leadership that actually stands out.</p>
]]></description>
                                                            <content:encoded><![CDATA[<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">In today’s episode — which was originally written as an article by Nicky Cockerill and Ane Unamuno — we’re looking at how banks and payments companies can create thought-leadership that actually stands out.</p>
]]></content:encoded>
                                    
        <enclosure url="https://mcdn.podbean.com/mf/web/jeit2vergzs3jn9y/TIT_S1_E19_How_banks_and_payments_companies_can_create_thought-leadership_that_stands_out_7c40i.mp3" length="7203274" type="audio/mpeg"/>
        <itunes:summary><![CDATA[In today’s episode — which was originally written as an article by Nicky Cockerill and Ane Unamuno — we’re looking at how banks and payments companies can create thought-leadership that actually stands out.]]></itunes:summary>
        <itunes:author>KAE</itunes:author>
        <itunes:explicit>false</itunes:explicit>
        <itunes:block>No</itunes:block>
        <itunes:duration>450</itunes:duration>
                <itunes:episode>19</itunes:episode>
        <itunes:episodeType>full</itunes:episodeType>
            </item>
    <item>
        <title>Winning in the emerging premium commercial card market.</title>
        <itunes:title>Winning in the emerging premium commercial card market.</itunes:title>
        <link>https://thepeoplemakingpaymentspodcast.podbean.com/e/winning-in-the-emerging-premium-commercial-card-market/</link>
                    <comments>https://thepeoplemakingpaymentspodcast.podbean.com/e/winning-in-the-emerging-premium-commercial-card-market/#comments</comments>        <pubDate>Mon, 22 Sep 2025 07:00:00 +0200</pubDate>
        <guid isPermaLink="false">theinsighttrack.podbean.com/98acc948-f2f6-33e6-89d9-8af499589756</guid>
                                    <description><![CDATA[<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">In today’s episode — which was originally written as an article by Diana Arizaleta — we’re revisiting the rise of premium commercial cards, and exploring how issuers can capitalise on the opportunities available.</p>
]]></description>
                                                            <content:encoded><![CDATA[<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">In today’s episode — which was originally written as an article by Diana Arizaleta — we’re revisiting the rise of premium commercial cards, and exploring how issuers can capitalise on the opportunities available.</p>
]]></content:encoded>
                                    
        <enclosure url="https://mcdn.podbean.com/mf/web/y53q8uswwhaj2td2/TIT_S1_E18_Winning_in_the_emerging_premium_commercial_card_market_bunau.mp3" length="6725105" type="audio/mpeg"/>
        <itunes:summary><![CDATA[In today’s episode — which was originally written as an article by Diana Arizaleta — we’re revisiting the rise of premium commercial cards, and exploring how issuers can capitalise on the opportunities available.]]></itunes:summary>
        <itunes:author>KAE</itunes:author>
        <itunes:explicit>false</itunes:explicit>
        <itunes:block>No</itunes:block>
        <itunes:duration>420</itunes:duration>
                <itunes:episode>18</itunes:episode>
        <itunes:episodeType>full</itunes:episodeType>
            </item>
    <item>
        <title>Why internal data isn’t enough for FS and payments insights teams.</title>
        <itunes:title>Why internal data isn’t enough for FS and payments insights teams.</itunes:title>
        <link>https://thepeoplemakingpaymentspodcast.podbean.com/e/why-internal-data-isn-t-enough-for-fs-and-payments-insights-teams/</link>
                    <comments>https://thepeoplemakingpaymentspodcast.podbean.com/e/why-internal-data-isn-t-enough-for-fs-and-payments-insights-teams/#comments</comments>        <pubDate>Mon, 15 Sep 2025 07:00:00 +0200</pubDate>
        <guid isPermaLink="false">theinsighttrack.podbean.com/fcf53b64-0791-3e6a-923e-2ddb84524a71</guid>
                                    <description><![CDATA[<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">In today’s episode — which was originally written as an article by Anna Pantazi — we’re looking at a why internal data, on its own, isn’t enough for financial services and payments companies to make sharp, strategic decisions.</p>
]]></description>
                                                            <content:encoded><![CDATA[<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">In today’s episode — which was originally written as an article by Anna Pantazi — we’re looking at a why internal data, on its own, isn’t enough for financial services and payments companies to make sharp, strategic decisions.</p>
]]></content:encoded>
                                    
        <enclosure url="https://mcdn.podbean.com/mf/web/kj4ajd39y48vk8a7/TIT_S1_E17_Why_internal_data_isn_t_enough_for_banking_and_payments_insights_teams_63wcd.mp3" length="7546413" type="audio/mpeg"/>
        <itunes:summary><![CDATA[In today’s episode — which was originally written as an article by Anna Pantazi — we’re looking at a why internal data, on its own, isn’t enough for financial services and payments companies to make sharp, strategic decisions.]]></itunes:summary>
        <itunes:author>KAE</itunes:author>
        <itunes:explicit>false</itunes:explicit>
        <itunes:block>No</itunes:block>
        <itunes:duration>471</itunes:duration>
                <itunes:episode>17</itunes:episode>
        <itunes:episodeType>full</itunes:episodeType>
            </item>
    <item>
        <title>Rethinking the role of insight in FS and payments marketing.</title>
        <itunes:title>Rethinking the role of insight in FS and payments marketing.</itunes:title>
        <link>https://thepeoplemakingpaymentspodcast.podbean.com/e/rethinking-the-role-of-insight-in-fs-and-payments-marketing/</link>
                    <comments>https://thepeoplemakingpaymentspodcast.podbean.com/e/rethinking-the-role-of-insight-in-fs-and-payments-marketing/#comments</comments>        <pubDate>Mon, 08 Sep 2025 07:00:00 +0200</pubDate>
        <guid isPermaLink="false">theinsighttrack.podbean.com/8e8777b9-4b43-3354-9e78-06cc252356a9</guid>
                                    <description><![CDATA[<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">In today’s episode — which was originally written as an article by Ane Unamuno — we’re rethinking the role of insight in financial services and payments marketing; from a campaign input, to an always-on strategy.</p>
]]></description>
                                                            <content:encoded><![CDATA[<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">In today’s episode — which was originally written as an article by Ane Unamuno — we’re rethinking the role of insight in financial services and payments marketing; from a campaign input, to an always-on strategy.</p>
]]></content:encoded>
                                    
        <enclosure url="https://mcdn.podbean.com/mf/web/nut3iv9wtjk9rrp2/TIT_S1_EP_16_Rethinking_the_role_of_insight_in_FS_and_payments_marketing_6uw81.mp3" length="6515296" type="audio/mpeg"/>
        <itunes:summary><![CDATA[In today’s episode — which was originally written as an article by Ane Unamuno — we’re rethinking the role of insight in financial services and payments marketing; from a campaign input, to an always-on strategy.]]></itunes:summary>
        <itunes:author>KAE</itunes:author>
        <itunes:explicit>false</itunes:explicit>
        <itunes:block>No</itunes:block>
        <itunes:duration>407</itunes:duration>
                <itunes:episode>16</itunes:episode>
        <itunes:episodeType>full</itunes:episodeType>
            </item>
    <item>
        <title>Rethinking loyalty: why banks must go beyond the product.</title>
        <itunes:title>Rethinking loyalty: why banks must go beyond the product.</itunes:title>
        <link>https://thepeoplemakingpaymentspodcast.podbean.com/e/rethinking-loyalty-why-banks-must-go-beyond-the-product/</link>
                    <comments>https://thepeoplemakingpaymentspodcast.podbean.com/e/rethinking-loyalty-why-banks-must-go-beyond-the-product/#comments</comments>        <pubDate>Mon, 01 Sep 2025 07:00:00 +0200</pubDate>
        <guid isPermaLink="false">theinsighttrack.podbean.com/8b0fa687-89f8-3093-9687-5315d68d31fc</guid>
                                    <description><![CDATA[<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">In today’s episode — which was originally written as an article by Diana Arizaleta — we’re talking about loyalty in banking, and why providers can no longer rely on products alone to secure it.</p>
]]></description>
                                                            <content:encoded><![CDATA[<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">In today’s episode — which was originally written as an article by Diana Arizaleta — we’re talking about loyalty in banking, and why providers can no longer rely on products alone to secure it.</p>
]]></content:encoded>
                                    
        <enclosure url="https://mcdn.podbean.com/mf/web/yjka8iv4hph6e56m/TIT_S1_E15_Rethinking_loyalty_why_banks_must_go_beyond_the_product_93h5z.mp3" length="6268695" type="audio/mpeg"/>
        <itunes:summary><![CDATA[In today’s episode — which was originally written as an article by Diana Arizaleta — we’re talking about loyalty in banking, and why providers can no longer rely on products alone to secure it.]]></itunes:summary>
        <itunes:author>KAE</itunes:author>
        <itunes:explicit>false</itunes:explicit>
        <itunes:block>No</itunes:block>
        <itunes:duration>391</itunes:duration>
                <itunes:episode>15</itunes:episode>
        <itunes:episodeType>full</itunes:episodeType>
            </item>
    <item>
        <title>How financial services and payment providers can use conversational AI to better understand SMEs.</title>
        <itunes:title>How financial services and payment providers can use conversational AI to better understand SMEs.</itunes:title>
        <link>https://thepeoplemakingpaymentspodcast.podbean.com/e/how-financial-services-and-payment-providers-can-use-conversational-ai-to-better-understand-smes/</link>
                    <comments>https://thepeoplemakingpaymentspodcast.podbean.com/e/how-financial-services-and-payment-providers-can-use-conversational-ai-to-better-understand-smes/#comments</comments>        <pubDate>Mon, 25 Aug 2025 07:00:00 +0200</pubDate>
        <guid isPermaLink="false">theinsighttrack.podbean.com/4bdfcdc4-3707-33a2-934d-708df750c1d8</guid>
                                    <description><![CDATA[<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">In today’s episode — originally written as an article by George Spedding — we’re exploring how financial services and payment providers can use conversational AI to better understand SMEs.</p>
]]></description>
                                                            <content:encoded><![CDATA[<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">In today’s episode — originally written as an article by George Spedding — we’re exploring how financial services and payment providers can use conversational AI to better understand SMEs.</p>
]]></content:encoded>
                                    
        <enclosure url="https://mcdn.podbean.com/mf/web/572jvbzc3gdn9t9v/TIT_S1_E14_How_financial_services_and_payment_providers_can_use_conversational_AI_to_better_understand_SMEs_bguee.mp3" length="7241326" type="audio/mpeg"/>
        <itunes:summary><![CDATA[In today’s episode — originally written as an article by George Spedding — we’re exploring how financial services and payment providers can use conversational AI to better understand SMEs.]]></itunes:summary>
        <itunes:author>KAE</itunes:author>
        <itunes:explicit>false</itunes:explicit>
        <itunes:block>No</itunes:block>
        <itunes:duration>452</itunes:duration>
                <itunes:episode>14</itunes:episode>
        <itunes:episodeType>full</itunes:episodeType>
            </item>
    <item>
        <title>What does the rise of agentic commerce mean for payment providers?</title>
        <itunes:title>What does the rise of agentic commerce mean for payment providers?</itunes:title>
        <link>https://thepeoplemakingpaymentspodcast.podbean.com/e/what-does-the-rise-of-agentic-commerce-mean-for-payment-providers/</link>
                    <comments>https://thepeoplemakingpaymentspodcast.podbean.com/e/what-does-the-rise-of-agentic-commerce-mean-for-payment-providers/#comments</comments>        <pubDate>Mon, 18 Aug 2025 07:00:00 +0200</pubDate>
        <guid isPermaLink="false">theinsighttrack.podbean.com/c4556a14-12b0-3c7c-8eda-367ffd6d8810</guid>
                                    <description><![CDATA[<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">In today’s episode — originally written as an article by Emily Beeby and Nicky Cockerill — we’re talking about a major shift happening in the payments world: agentic commerce. Seen by many as the future of commerce, it’s the idea that AI agents will soon be making purchases on your behalf — from finding the product to paying for it - and it's arriving faster than many people expected.</p>
]]></description>
                                                            <content:encoded><![CDATA[<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">In today’s episode — originally written as an article by Emily Beeby and Nicky Cockerill — we’re talking about a major shift happening in the payments world: agentic commerce. Seen by many as the future of commerce, it’s the idea that AI agents will soon be making purchases on your behalf — from finding the product to paying for it - and it's arriving faster than many people expected.</p>
]]></content:encoded>
                                    
        <enclosure url="https://mcdn.podbean.com/mf/web/ve5y3atr22ymt3k2/TIT_S1_E13_What_does_the_rise_of_agentic_commerce_mean_for_payment_providers_7b191.mp3" length="7476606" type="audio/mpeg"/>
        <itunes:summary><![CDATA[In today’s episode — originally written as an article by Emily Beeby and Nicky Cockerill — we’re talking about a major shift happening in the payments world: agentic commerce. Seen by many as the future of commerce, it’s the idea that AI agents will soon be making purchases on your behalf — from finding the product to paying for it - and it's arriving faster than many people expected.]]></itunes:summary>
        <itunes:author>KAE</itunes:author>
        <itunes:explicit>false</itunes:explicit>
        <itunes:block>No</itunes:block>
        <itunes:duration>467</itunes:duration>
                <itunes:episode>13</itunes:episode>
        <itunes:episodeType>full</itunes:episodeType>
            </item>
    <item>
        <title>How the premium commercial card landscape is taking shape.</title>
        <itunes:title>How the premium commercial card landscape is taking shape.</itunes:title>
        <link>https://thepeoplemakingpaymentspodcast.podbean.com/e/how-the-premium-commercial-card-landscape-is-taking-shape/</link>
                    <comments>https://thepeoplemakingpaymentspodcast.podbean.com/e/how-the-premium-commercial-card-landscape-is-taking-shape/#comments</comments>        <pubDate>Mon, 11 Aug 2025 07:00:00 +0200</pubDate>
        <guid isPermaLink="false">theinsighttrack.podbean.com/4c690804-4f4e-36b0-a66b-2b667e252e80</guid>
                                    <description><![CDATA[<p> In today’s episode — originally written as an article by Diana Arizaleta — we’re diving into the rise of premium commercial cards. From lounge access for small business owners to policy controls for corporate finance teams, this episode explores how issuers are redefining the meaning of “premium” in the B2B payments space — and why the winners will be those who design with nuance, local context, and a deep understanding of what businesses really need.</p>
]]></description>
                                                            <content:encoded><![CDATA[<p> In today’s episode — originally written as an article by Diana Arizaleta — we’re diving into the rise of premium commercial cards. From lounge access for small business owners to policy controls for corporate finance teams, this episode explores how issuers are redefining the meaning of “premium” in the B2B payments space — and why the winners will be those who design with nuance, local context, and a deep understanding of what businesses really need.</p>
]]></content:encoded>
                                    
        <enclosure url="https://mcdn.podbean.com/mf/web/yd968igfqftsmywt/TIT_S1_E12_How_the_premium_commercial_card_landscape_is_taking_shape_66i0u.mp3" length="7845656" type="audio/mpeg"/>
        <itunes:summary><![CDATA[ In today’s episode — originally written as an article by Diana Arizaleta — we’re diving into the rise of premium commercial cards. From lounge access for small business owners to policy controls for corporate finance teams, this episode explores how issuers are redefining the meaning of “premium” in the B2B payments space — and why the winners will be those who design with nuance, local context, and a deep understanding of what businesses really need.]]></itunes:summary>
        <itunes:author>KAE</itunes:author>
        <itunes:explicit>false</itunes:explicit>
        <itunes:block>No</itunes:block>
        <itunes:duration>490</itunes:duration>
                <itunes:episode>12</itunes:episode>
        <itunes:episodeType>full</itunes:episodeType>
            </item>
    <item>
        <title>If your customers opt out, how do you reach them?</title>
        <itunes:title>If your customers opt out, how do you reach them?</itunes:title>
        <link>https://thepeoplemakingpaymentspodcast.podbean.com/e/if-your-customers-opt-out-how-do-you-reach-them/</link>
                    <comments>https://thepeoplemakingpaymentspodcast.podbean.com/e/if-your-customers-opt-out-how-do-you-reach-them/#comments</comments>        <pubDate>Mon, 04 Aug 2025 07:00:00 +0200</pubDate>
        <guid isPermaLink="false">theinsighttrack.podbean.com/b6a8003b-d22a-35f7-814a-3a5349c47396</guid>
                                    <description><![CDATA[<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">In today’s episode — which was originally written as an article by Alice Whitelam — we’re talking about the growing disconnect between banks and their customers when it comes to communication. With inboxes full and attention spans short, Alice explores why so many messages are missing the mark, and how financial services brands can rebuild connection through smarter, more insight-led strategies.</p>
]]></description>
                                                            <content:encoded><![CDATA[<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">In today’s episode — which was originally written as an article by Alice Whitelam — we’re talking about the growing disconnect between banks and their customers when it comes to communication. With inboxes full and attention spans short, Alice explores why so many messages are missing the mark, and how financial services brands can rebuild connection through smarter, more insight-led strategies.</p>
]]></content:encoded>
                                    
        <enclosure url="https://mcdn.podbean.com/mf/web/nsds5czmbss9yhjy/TIT_S1_E11_If_your_customers_opt_out_how_do_you_reach_them_bgrle.mp3" length="9895737" type="audio/mpeg"/>
        <itunes:summary><![CDATA[In today’s episode — which was originally written as an article by Alice Whitelam — we’re talking about the growing disconnect between banks and their customers when it comes to communication. With inboxes full and attention spans short, Alice explores why so many messages are missing the mark, and how financial services brands can rebuild connection through smarter, more insight-led strategies.]]></itunes:summary>
        <itunes:author>KAE</itunes:author>
        <itunes:explicit>false</itunes:explicit>
        <itunes:block>No</itunes:block>
        <itunes:duration>618</itunes:duration>
                <itunes:episode>11</itunes:episode>
        <itunes:episodeType>full</itunes:episodeType>
            </item>
    <item>
        <title>What Revolut’s telco move signals, and why traditional telcos need to rethink their strategy.</title>
        <itunes:title>What Revolut’s telco move signals, and why traditional telcos need to rethink their strategy.</itunes:title>
        <link>https://thepeoplemakingpaymentspodcast.podbean.com/e/what-revolut-s-telco-move-signals-and-why-traditional-telcos-need-to-rethink-their-strategy/</link>
                    <comments>https://thepeoplemakingpaymentspodcast.podbean.com/e/what-revolut-s-telco-move-signals-and-why-traditional-telcos-need-to-rethink-their-strategy/#comments</comments>        <pubDate>Mon, 28 Jul 2025 07:00:00 +0200</pubDate>
        <guid isPermaLink="false">theinsighttrack.podbean.com/ffd87a3c-754d-37c6-a688-1030aa738573</guid>
                                    <description><![CDATA[<p>In today’s episode - which was originally written as an article by Pritweesh De - we’re talking about how traditional telcos can compete with the fintechs and other digital-first brands who are beginning to enter and disrupt the space.</p>
]]></description>
                                                            <content:encoded><![CDATA[<p>In today’s episode - which was originally written as an article by Pritweesh De - we’re talking about how traditional telcos can compete with the fintechs and other digital-first brands who are beginning to enter and disrupt the space.</p>
]]></content:encoded>
                                    
        <enclosure url="https://mcdn.podbean.com/mf/web/egtguz9v4222gnh3/TIT_S1_E10_What_Revolut_s_telco_move_signals_and_why_traditional_telcos_need_to_rethink_their_strategy_6p1pr.mp3" length="7171429" type="audio/mpeg"/>
        <itunes:summary><![CDATA[In today’s episode - which was originally written as an article by Pritweesh De - we’re talking about how traditional telcos can compete with the fintechs and other digital-first brands who are beginning to enter and disrupt the space.]]></itunes:summary>
        <itunes:author>KAE</itunes:author>
        <itunes:explicit>false</itunes:explicit>
        <itunes:block>No</itunes:block>
        <itunes:duration>448</itunes:duration>
                <itunes:episode>10</itunes:episode>
        <itunes:episodeType>full</itunes:episodeType>
            </item>
    <item>
        <title>How traditional banks can close the innovation gap on fintechs.</title>
        <itunes:title>How traditional banks can close the innovation gap on fintechs.</itunes:title>
        <link>https://thepeoplemakingpaymentspodcast.podbean.com/e/how-traditional-banks-can-close-the-innovation-gap-on-fintechs/</link>
                    <comments>https://thepeoplemakingpaymentspodcast.podbean.com/e/how-traditional-banks-can-close-the-innovation-gap-on-fintechs/#comments</comments>        <pubDate>Mon, 21 Jul 2025 07:00:00 +0200</pubDate>
        <guid isPermaLink="false">theinsighttrack.podbean.com/f6fe9dee-f799-3d7f-9fd9-91e61f32fbc3</guid>
                                    <description><![CDATA[<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">In today’s episode - which was originally written as an article by Jevon Amoah - we’re talking about how traditional banks can quickly close the innovation gap on fintechs by using an agile, insight-led approach.</p>
]]></description>
                                                            <content:encoded><![CDATA[<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">In today’s episode - which was originally written as an article by Jevon Amoah - we’re talking about how traditional banks can quickly close the innovation gap on fintechs by using an agile, insight-led approach.</p>
]]></content:encoded>
                                    
        <enclosure url="https://mcdn.podbean.com/mf/web/7mqfanntw7qe5ahr/TIT_S1_E9_How_traditional_banks_can_close_the_innovation_gap_on_fintechs_7euvw.mp3" length="10783078" type="audio/mpeg"/>
        <itunes:summary><![CDATA[In today’s episode - which was originally written as an article by Jevon Amoah - we’re talking about how traditional banks can quickly close the innovation gap on fintechs by using an agile, insight-led approach.]]></itunes:summary>
        <itunes:author>KAE</itunes:author>
        <itunes:explicit>false</itunes:explicit>
        <itunes:block>No</itunes:block>
        <itunes:duration>673</itunes:duration>
        <itunes:season>1</itunes:season>
        <itunes:episode>9</itunes:episode>
        <itunes:episodeType>full</itunes:episodeType>
            </item>
    <item>
        <title>Jobs to be done, done right: how FS product and strategy teams can use insight to get more from JTBD.</title>
        <itunes:title>Jobs to be done, done right: how FS product and strategy teams can use insight to get more from JTBD.</itunes:title>
        <link>https://thepeoplemakingpaymentspodcast.podbean.com/e/jobs-to-be-done-done-right-how-fs-product-and-strategy-teams-can-use-insight-to-get-more-from-jtbd/</link>
                    <comments>https://thepeoplemakingpaymentspodcast.podbean.com/e/jobs-to-be-done-done-right-how-fs-product-and-strategy-teams-can-use-insight-to-get-more-from-jtbd/#comments</comments>        <pubDate>Mon, 14 Jul 2025 07:00:00 +0200</pubDate>
        <guid isPermaLink="false">theinsighttrack.podbean.com/70233012-4587-3c13-8baa-b493c398a0c6</guid>
                                    <description><![CDATA[<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">In today’s episode - which was originally written as an article by George Spedding - we’re talking about how to get the most out of one of the most powerful — but often misunderstood — tools in the product and strategy world: the Jobs to Be Done framework. Or JTBD, for short.</p>
]]></description>
                                                            <content:encoded><![CDATA[<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">In today’s episode - which was originally written as an article by George Spedding - we’re talking about how to get the most out of one of the most powerful — but often misunderstood — tools in the product and strategy world: the Jobs to Be Done framework. Or JTBD, for short.</p>
]]></content:encoded>
                                    
        <enclosure url="https://mcdn.podbean.com/mf/web/7qw2ji7uqdr8q2m5/TIT_S1_EP8_Jobs_to_be_done_done_rightbtjn2.mp3" length="8641838" type="audio/mpeg"/>
        <itunes:summary><![CDATA[In today’s episode - which was originally written as an article by George Spedding - we’re talking about how to get the most out of one of the most powerful — but often misunderstood — tools in the product and strategy world: the Jobs to Be Done framework. Or JTBD, for short.]]></itunes:summary>
        <itunes:author>KAE</itunes:author>
        <itunes:explicit>false</itunes:explicit>
        <itunes:block>No</itunes:block>
        <itunes:duration>540</itunes:duration>
                <itunes:episode>8</itunes:episode>
        <itunes:episodeType>full</itunes:episodeType>
            </item>
    <item>
        <title>Is DCC a tourist trap, or is the negative press unjustified?</title>
        <itunes:title>Is DCC a tourist trap, or is the negative press unjustified?</itunes:title>
        <link>https://thepeoplemakingpaymentspodcast.podbean.com/e/is-dcc-a-tourist-trap-or-is-the-negative-press-unjustified/</link>
                    <comments>https://thepeoplemakingpaymentspodcast.podbean.com/e/is-dcc-a-tourist-trap-or-is-the-negative-press-unjustified/#comments</comments>        <pubDate>Mon, 07 Jul 2025 07:00:00 +0200</pubDate>
        <guid isPermaLink="false">theinsighttrack.podbean.com/a8f3a752-baaa-361a-8ddc-cabdd155a1a0</guid>
                                    <description><![CDATA[<p> In today’s episode - which was originally written as an article by Thomas Dodd - we’re looking at  a topic that sits at the intersection of international travel, ecommerce, and customer trust: Dynamic Currency Conversion, or DCC - and exploring whether it's negative reputation is fair. </p>
]]></description>
                                                            <content:encoded><![CDATA[<p> In today’s episode - which was originally written as an article by Thomas Dodd - we’re looking at  a topic that sits at the intersection of international travel, ecommerce, and customer trust: Dynamic Currency Conversion, or DCC - and exploring whether it's negative reputation is fair. </p>
]]></content:encoded>
                                    
        <enclosure url="https://mcdn.podbean.com/mf/web/fkursaapsrr6ymg4/TIT_S1_E7_Is_DCC_a_tourist_trap_or_is_the_negative_press_unjustified_6yhyq.mp3" length="8314128" type="audio/mpeg"/>
        <itunes:summary><![CDATA[ In today’s episode - which was originally written as an article by Thomas Dodd - we’re looking at  a topic that sits at the intersection of international travel, ecommerce, and customer trust: Dynamic Currency Conversion, or DCC - and exploring whether it's negative reputation is fair. ]]></itunes:summary>
        <itunes:author>KAE</itunes:author>
        <itunes:explicit>false</itunes:explicit>
        <itunes:block>No</itunes:block>
        <itunes:duration>519</itunes:duration>
        <itunes:season>1</itunes:season>
        <itunes:episode>7</itunes:episode>
        <itunes:episodeType>full</itunes:episodeType>
            </item>
    <item>
        <title>Why your payments strategy should start with the customer, not the technology.</title>
        <itunes:title>Why your payments strategy should start with the customer, not the technology.</itunes:title>
        <link>https://thepeoplemakingpaymentspodcast.podbean.com/e/why-your-payments-strategy-should-start-with-the-customer-not-the-technology/</link>
                    <comments>https://thepeoplemakingpaymentspodcast.podbean.com/e/why-your-payments-strategy-should-start-with-the-customer-not-the-technology/#comments</comments>        <pubDate>Mon, 30 Jun 2025 07:00:00 +0200</pubDate>
        <guid isPermaLink="false">theinsighttrack.podbean.com/91a6c449-74c2-399b-88c4-f6b078c03459</guid>
                                    <description><![CDATA[<p>In today’s episode - which was originally written as an article by George Spedding - we’re looking at why the newest technologies don't always make for better payment experiences, and how you can pick and choose the ones that make the biggest impact to your customers. </p>
]]></description>
                                                            <content:encoded><![CDATA[<p>In today’s episode - which was originally written as an article by George Spedding - we’re looking at why the newest technologies don't always make for better payment experiences, and how you can pick and choose the ones that make the biggest impact to your customers. </p>
]]></content:encoded>
                                    
        <enclosure url="https://mcdn.podbean.com/mf/web/d9bth2ppwgsiagav/TIT_S1_E6_Why_Your_Payments_Strategy_Should_Start_With_The_Customer_Not_The_Technology8v2hf.mp3" length="7509635" type="audio/mpeg"/>
        <itunes:summary><![CDATA[In today’s episode - which was originally written as an article by George Spedding - we’re looking at why the newest technologies don't always make for better payment experiences, and how you can pick and choose the ones that make the biggest impact to your customers. ]]></itunes:summary>
        <itunes:author>KAE</itunes:author>
        <itunes:explicit>false</itunes:explicit>
        <itunes:block>No</itunes:block>
        <itunes:duration>469</itunes:duration>
        <itunes:season>1</itunes:season>
        <itunes:episode>6</itunes:episode>
        <itunes:episodeType>full</itunes:episodeType>
            </item>
    <item>
        <title>Using customer insights to identify and serve financially vulnerable customers.</title>
        <itunes:title>Using customer insights to identify and serve financially vulnerable customers.</itunes:title>
        <link>https://thepeoplemakingpaymentspodcast.podbean.com/e/using-customer-insights-to-identify-and-serve-financially-vulnerable-customers/</link>
                    <comments>https://thepeoplemakingpaymentspodcast.podbean.com/e/using-customer-insights-to-identify-and-serve-financially-vulnerable-customers/#comments</comments>        <pubDate>Mon, 23 Jun 2025 07:00:00 +0200</pubDate>
        <guid isPermaLink="false">theinsighttrack.podbean.com/5b283a8e-139e-3e3b-ae4b-cc467d2cf86c</guid>
                                    <description><![CDATA[<p style="margin-top: 0pt; margin-bottom: 8pt; font-family: Calibri; font-size: 11.0pt;">In today’s episode - which was originally written as an article by Nicky Cockerill - we’re digging into a topic that sits at the heart of delivering fair and inclusive financial services: understanding and supporting financially vulnerable customers.</p>
]]></description>
                                                            <content:encoded><![CDATA[<p style="margin-top: 0pt; margin-bottom: 8pt; font-family: Calibri; font-size: 11.0pt;">In today’s episode - which was originally written as an article by Nicky Cockerill - we’re digging into a topic that sits at the heart of delivering fair and inclusive financial services: understanding and supporting financially vulnerable customers.</p>
]]></content:encoded>
                                    
        <enclosure url="https://mcdn.podbean.com/mf/web/xthjde9hik7py9hc/TIT_S1_E5_Using_customer_insights_to_identify_and_serve_financially_vulnerable_customers_6mgbj.mp3" length="10180814" type="audio/mpeg"/>
        <itunes:summary><![CDATA[In today’s episode - which was originally written as an article by Nicky Cockerill - we’re digging into a topic that sits at the heart of delivering fair and inclusive financial services: understanding and supporting financially vulnerable customers.]]></itunes:summary>
        <itunes:author>KAE</itunes:author>
        <itunes:explicit>false</itunes:explicit>
        <itunes:block>No</itunes:block>
        <itunes:duration>636</itunes:duration>
        <itunes:season>1</itunes:season>
        <itunes:episode>5</itunes:episode>
        <itunes:episodeType>full</itunes:episodeType>
            </item>
    <item>
        <title>How payment orchestration can set payment providers apart, when it’s done well.</title>
        <itunes:title>How payment orchestration can set payment providers apart, when it’s done well.</itunes:title>
        <link>https://thepeoplemakingpaymentspodcast.podbean.com/e/how-payment-orchestration-can-set-payment-providers-apart-%e2%80%93-when-it-s-done-well/</link>
                    <comments>https://thepeoplemakingpaymentspodcast.podbean.com/e/how-payment-orchestration-can-set-payment-providers-apart-%e2%80%93-when-it-s-done-well/#comments</comments>        <pubDate>Mon, 16 Jun 2025 07:00:00 +0200</pubDate>
        <guid isPermaLink="false">theinsighttrack.podbean.com/4f37c81d-ac29-3681-80e2-4cc708b40ac8</guid>
                                    <description><![CDATA[<p style="margin-top: 0pt; margin-bottom: 8pt; font-family: Calibri; font-size: 11.0pt;">In today’s episode - which was originally written as an article by Emily Beeby - we're exploring how good payment orchestration can help providers meet evolving merchant expectations, as they begin to prioritise the customer experience, alongside uptime and cost.</p>
]]></description>
                                                            <content:encoded><![CDATA[<p style="margin-top: 0pt; margin-bottom: 8pt; font-family: Calibri; font-size: 11.0pt;">In today’s episode - which was originally written as an article by Emily Beeby - we're exploring how good payment orchestration can help providers meet evolving merchant expectations, as they begin to prioritise the customer experience, alongside uptime and cost.</p>
]]></content:encoded>
                                    
        <enclosure url="https://mcdn.podbean.com/mf/web/gc44d9hpqm57gscm/TIT_S1_E4_How_payment_orchestration_can_set_payment_providers_apart_when_it_s_done_well_6lhz5.mp3" length="9960555" type="audio/mpeg"/>
        <itunes:summary><![CDATA[In today’s episode - which was originally written as an article by Emily Beeby - we're exploring how good payment orchestration can help providers meet evolving merchant expectations, as they begin to prioritise the customer experience, alongside uptime and cost.]]></itunes:summary>
        <itunes:author>KAE</itunes:author>
        <itunes:explicit>false</itunes:explicit>
        <itunes:block>No</itunes:block>
        <itunes:duration>622</itunes:duration>
        <itunes:season>1</itunes:season>
        <itunes:episode>4</itunes:episode>
        <itunes:episodeType>full</itunes:episodeType>
            </item>
    <item>
        <title>Rewards credit cards in the UK, a market ripe for disruption?</title>
        <itunes:title>Rewards credit cards in the UK, a market ripe for disruption?</itunes:title>
        <link>https://thepeoplemakingpaymentspodcast.podbean.com/e/rewards-credit-cards-in-the-uk-a-market-ripe-for-disruption/</link>
                    <comments>https://thepeoplemakingpaymentspodcast.podbean.com/e/rewards-credit-cards-in-the-uk-a-market-ripe-for-disruption/#comments</comments>        <pubDate>Mon, 09 Jun 2025 07:00:00 +0200</pubDate>
        <guid isPermaLink="false">theinsighttrack.podbean.com/79a47e85-4281-3371-a987-ef45aed2f088</guid>
                                    <description><![CDATA[<p style="margin-top: 0pt; margin-bottom: 8pt; font-family: Calibri; font-size: 11.0pt;">In today’s episode - which was originally written as an article by Ben Baigrie - we’re looking at the reward credit card market in the UK and Europe, and asking whether the emergence of new players - such as Revolt and Yonder - is the sign of a broader shift in the space.</p>
]]></description>
                                                            <content:encoded><![CDATA[<p style="margin-top: 0pt; margin-bottom: 8pt; font-family: Calibri; font-size: 11.0pt;">In today’s episode - which was originally written as an article by Ben Baigrie - we’re looking at the reward credit card market in the UK and Europe, and asking whether the emergence of new players - such as Revolt and Yonder - is the sign of a broader shift in the space.</p>
]]></content:encoded>
                                    
        <enclosure url="https://mcdn.podbean.com/mf/web/szy8ew2hffcxpvkk/TIT_S1_E3_Rewards_Credit_Cards_in_the_UK_A_market_ripe_for_disruption_92q8f.mp3" length="5954393" type="audio/mpeg"/>
        <itunes:summary><![CDATA[In today’s episode - which was originally written as an article by Ben Baigrie - we’re looking at the reward credit card market in the UK and Europe, and asking whether the emergence of new players - such as Revolt and Yonder - is the sign of a broader shift in the space.]]></itunes:summary>
        <itunes:author>KAE</itunes:author>
        <itunes:explicit>false</itunes:explicit>
        <itunes:block>No</itunes:block>
        <itunes:duration>372</itunes:duration>
        <itunes:season>1</itunes:season>
        <itunes:episode>3</itunes:episode>
        <itunes:episodeType>full</itunes:episodeType>
            </item>
    <item>
        <title>The boom of digital payments in LATAM: what it means for financial services companies.</title>
        <itunes:title>The boom of digital payments in LATAM: what it means for financial services companies.</itunes:title>
        <link>https://thepeoplemakingpaymentspodcast.podbean.com/e/the-boom-of-digital-payments-in-latam-what-it-means-for-financial-services-companies/</link>
                    <comments>https://thepeoplemakingpaymentspodcast.podbean.com/e/the-boom-of-digital-payments-in-latam-what-it-means-for-financial-services-companies/#comments</comments>        <pubDate>Mon, 02 Jun 2025 11:49:00 +0200</pubDate>
        <guid isPermaLink="false">theinsighttrack.podbean.com/f1521c20-7474-319c-9bf9-cba7f8ea3c9c</guid>
                                    <description><![CDATA[<p>In today’s episode - which was originally written as an article by Diana Arizaleta - we’re looking at the LATAM payments market, and outlining what companies who are operating in - or planning to enter - the region need to know. </p>
]]></description>
                                                            <content:encoded><![CDATA[<p>In today’s episode - which was originally written as an article by Diana Arizaleta - we’re looking at the LATAM payments market, and outlining what companies who are operating in - or planning to enter - the region need to know. </p>
]]></content:encoded>
                                    
        <enclosure url="https://mcdn.podbean.com/mf/web/mbf7xh5irm7syjqz/TIT_The_Boom_of_Digital_Payments_in_LATAM_What_It_Means_for_Financial_Services_Companies9g7ne.mp3" length="9181895" type="audio/mpeg"/>
        <itunes:summary><![CDATA[In today’s episode - which was originally written as an article by Diana Arizaleta - we’re looking at the LATAM payments market, and outlining what companies who are operating in - or planning to enter - the region need to know. ]]></itunes:summary>
        <itunes:author>KAE</itunes:author>
        <itunes:explicit>false</itunes:explicit>
        <itunes:block>No</itunes:block>
        <itunes:duration>573</itunes:duration>
        <itunes:season>1</itunes:season>
        <itunes:episode>1</itunes:episode>
        <itunes:episodeType>full</itunes:episodeType>
            </item>
    <item>
        <title>The rise of multi-banking: challenges &amp; opportunities for traditional banks.</title>
        <itunes:title>The rise of multi-banking: challenges &amp; opportunities for traditional banks.</itunes:title>
        <link>https://thepeoplemakingpaymentspodcast.podbean.com/e/the-rise-of-multi-banking-challenges-opportunities-for-traditional-banks/</link>
                    <comments>https://thepeoplemakingpaymentspodcast.podbean.com/e/the-rise-of-multi-banking-challenges-opportunities-for-traditional-banks/#comments</comments>        <pubDate>Mon, 26 May 2025 17:55:00 +0200</pubDate>
        <guid isPermaLink="false">theinsighttrack.podbean.com/8526fe06-fd4b-3d85-8ab2-edfd9743c06c</guid>
                                    <description><![CDATA[<p> In today’s episode - which was originally written as an article by Ane Unamuno - we’re diving into one of the most important shifts happening in retail banking right now: the rise of multi-banking – and what it means for traditional banks.</p>
]]></description>
                                                            <content:encoded><![CDATA[<p> In today’s episode - which was originally written as an article by Ane Unamuno - we’re diving into one of the most important shifts happening in retail banking right now: the rise of multi-banking – and what it means for traditional banks.</p>
]]></content:encoded>
                                    
        <enclosure url="https://mcdn.podbean.com/mf/web/dw6k22b5eb6j6j65/TIT_The_rise_of_multi-banking_-_challenges_and_opportunities_for_traditional_banks_8rsl1.mp3" length="7167625" type="audio/mpeg"/>
        <itunes:summary><![CDATA[ In today’s episode - which was originally written as an article by Ane Unamuno - we’re diving into one of the most important shifts happening in retail banking right now: the rise of multi-banking – and what it means for traditional banks.]]></itunes:summary>
        <itunes:author>KAE</itunes:author>
        <itunes:explicit>false</itunes:explicit>
        <itunes:block>No</itunes:block>
        <itunes:duration>447</itunes:duration>
        <itunes:season>1</itunes:season>
        <itunes:episode>1</itunes:episode>
        <itunes:episodeType>full</itunes:episodeType>
            </item>
</channel>
</rss>
