The Stations Podcast for TOCS https://stationspodcastfortocs.podbean.com Podcasts to share with TOCs

]]> Tue, 21 Apr 2026 12:30:04 -0300 https://podbean.com/?v=5.5 en Copyright 2026 All rights reserved. Business 1440 episodic stationspodcastfortocs stationspodcastfortocs No false https://pbcdn1.podbean.com/imglogo/image-logo/22281003/Manchester_Piccadilly_5166m033.jpg The Stations Podcast for TOCS https://stationspodcastfortocs.podbean.com 144 144 Service Standards Service Standards https://stationspodcastfortocs.podbean.com/e/service-standards/ https://stationspodcastfortocs.podbean.com/e/service-standards/#comments Tue, 21 Apr 2026 12:30:04 -0300 stationspodcastfortocs.podbean.com/030acc85-4a09-3a9d-b2fa-bfe1835591ce In our latest video podcast, colleagues from Network Rail Managed Stations and TOC partners chat about the Service Standards as we reach the halfway point of the rollout. Stations can be busy, shared spaces with lots of different teams - but customers just experience one station. That’s why having shared standards really matters. We keep it simple with three everyday behaviours: Warm Welcome, Listen to Understand, and Own It and Make Things Happen.

We hear from Simon Pugh, Network Rail Customer Service Team; Margaret Edge, Managed Station Delivery Manager, Network Rail, Manchester Piccadilly; and Gino Johnson, Area Manager, London GTR.

]]> In our latest video podcast, colleagues from Network Rail Managed Stations and TOC partners chat about the Service Standards as we reach the halfway point of the rollout. Stations can be busy, shared spaces with lots of different teams - but customers just experience one station. That’s why having shared standards really matters. We keep it simple with three everyday behaviours: Warm Welcome, Listen to Understand, and Own It and Make Things Happen.

We hear from Simon Pugh, Network Rail Customer Service Team; Margaret Edge, Managed Station Delivery Manager, Network Rail, Manchester Piccadilly; and Gino Johnson, Area Manager, London GTR.

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