Scaling Culture

Creating Brave Spaced: Culture & Leadership Vision

Thu, 19 Dec 2024 10:10:41 -0400

In this episode, Chris Deaver, who has shaped culture at companies like Disney and Apple, dives into the future of leadership and team dynamics. How can we balance innovation with empathy and foster a workplace culture that stands the test of time?

️Topics discussed in this episode

☑️ How can curiosity unlock new dimensions in leadership?

☑️ Can ego be replaced with empowerment?

☑️ How do we create not just safe spaces, but brave spaces?

☑️ What’s the secret to balancing honesty and empathy?

☑️ Is empowerment the future of leadership?

Links to the Scaling Culture Podcast:

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More on Chris Deaver: https://bravecore.co/

Unlocking Team Potential: The Leadership Tools that Transform Teams

Thu, 12 Sep 2024 06:07:26 -0300

Our guest today is Dr. Jonathan Thorp, Chief Learning Officer at Quantum Connections. Dr. Thorp is a renowned expert in relational competency, with a focus on neuro and quantum social sciences. With 25 years of service in the United States Navy as a Naval Aviator and Flight Instructor, and later corporate leadership roles at JPMorgan Chase & Co., Dr. Thorp brings a unique blend of military discipline, corporate insight, and educational expertise.

In this episode of Scaling Culture, Ron and Dr. Thorp discuss:

How leaders can foster psychological safety in their teams to combat burnout and disengagement.
The power of ‘mirroring’ in leadership communication and its role in building understanding.
How affirmations can transform workplace interactions, boosting morale and productivity.
Insights into the "safe conversations dialogue" framework and how it helps resolve conflicts without judgment.
The critical role relational competency plays in leadership, team success, and employee retention.

For more information about Dr. Jonathan Thorp and his work, please visit https://safeconversations.com/

To learn more about our books or Scaling Culture Masterclass on building resilient, high-performing teams, please visit Scalingculture.org

Values-Driven Leadership: Bob McDonald on Aligning Goals and Culture

Wed, 21 Aug 2024 17:00:01 -0300

Our guest today is Bob McDonald – former United States Secretary of Veterans Affairs and former CEO of Procter & Gamble. Bob brings a wealth of experience and wisdom in leadership, having guided both military and corporate teams through complex challenges. His focus on values-based leadership and attention to detail has set a high standard in organizational culture.

In this episode of Scaling Culture, Ron and Bob discuss:

The importance of aligning personal values with organizational goals
Strategies for building a culture of trust and accountability
Insights on leading through crises and driving organizational change
The role of empathy in leadership and how it can impact team performance

For more information about Bob or his work, please follow him on LinkedIn: https://www.linkedin.com/in/bob-mcdonald-188b2a193/

To learn more about our books or our Scaling Culture Masterclass on how to build and sustain a resilient, high performing team, please go to ScalingCulture.Org.

And lastly if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues.

From Day One to Lifelong Satisfaction: Mastering Employee Engagement

Thu, 18 Jul 2024 20:04:36 -0300

Our guest today is Joey Coleman, who helps companies keep their customers and employees. As an award-winning speaker, Joey Coleman shares his First 100 Days® methodology for improving customer and employee retention with organizations around the world, such as Whirlpool, Volkswagen Australia, and Zappos. His two books have received critical acclaim and both were instant Wall Street Journal best sellers.

In this episode of Scaling Culture, Ron and Joey discuss:

The importance of building advocates when onboarding new employees, and some strategies to build strong connections from the outset
What is the scientifically proven hiring remorse phase and why continuous communication during this period is critical
What is a personal operating manual, and why should everyone adopt one?
And finally, why understanding the phases of the employee lifecycle leads to better retention and satisfaction in the workplace

For more information about Joey or his work, please follow his on LinkedIn or go to https://joeycoleman.com

To learn more about our books or our Scaling Culture Masterclass on how to build and sustain a resilient, high performing team, please go to ScalingCulture.org

The Internal Tools Around Managing Stress

Thu, 04 Jul 2024 11:56:00 -0300

Our guest is Kelly Mackin, the founder of Motives Met. Join us in this insightful episode as we explore her mission to revolutionize work life, her research into values, stress, and emotions, and the transformative frameworks and tools designed to achieve a work life well-lived.

In this episode of Scaling Culture, Ron and Kelly discuss:

What is ‘work-life balance’ really mean?
The 5 steps that help leaders and individuals in the workplace
How do motives evolve?
Why we need to have successful motives at work
The internal tools around managing stress

For more information about Kelly or her work, please follow her on LinkedIn or go to: https://www.motivesmet.com/

To learn more about our books or our Scaling Culture Masterclass on how to build and sustain a resilient, high performing team, please go to ScalingCulture.org.

And lastly if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues. We’ll be back soon with another incredible guest!

Building a Purpose-Driven Culture Through Transformational Leadership

Thu, 27 Jun 2024 08:13:02 -0300

Our guest today is Bob Higgins, the CEO of Barge Design Solutions. Join us in this insightful episode as we uncover leadership strategies, employee engagement tactics, and the transformative power of purpose-driven culture.

In this episode of Scaling Culture, Ron and Bob discuss:

Insights into employee development, including why it's critical to meet employees where they're at, not where you want them to be.
Why every company will become a tech company with AI and why modelling the behavior of using it as a leader is critical to employees embracing it.
Enhancing employee engagement through effective communication and surveys.
Why all companies need to hire harder to manage easier.

For more information about Bob, please follow him on LinkedIn or our Scaling Culture Masterclass on how to build and sustain a resilient high performing team, and leadership communication, please go to https://scalingculture.connollyowens.com/

And lastly if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues. We’ll be back soon with another incredible guest!

Thriving Under Pressure: Building High-Performing, Emotionally Intelligent Teams

Fri, 21 Jun 2024 12:36:48 -0300

Our guest is Bryce Tully, CEO and Co-Founder of Innerlogic. As a performance psychology & culture lead with the Canadian Olympic Team for 8 years, Bryce brings a wealth of knowledge to the change management, culture, and leadership space. His company Innerlogic is a disruptive culture and intelligence platform that repairs company culture when engagement is in conflict to culture – giving companies and leaders a culture playbook.

In this episode of Scaling Culture, Ron and Bryce discuss:

Optimizing human performance under pressure and aligning it with EQ, leadership and culture
The relationship between tension and stress and how we’re wired to want to escape
How less conscious behavior can divide a team, and why EQ is the trump card in leadership
Accountability vs. responsibility among teams, and finally,
The balance of vulnerability and the passion to go forward

For more information about Bryce or his work, please follow him on LinkedIn. To learn more about our books or our Scaling Culture Masterclass on how to build and sustain a resilient high performing team, and leadership communication, please go to https://scalingculture.connollyowens.com/

And lastly if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues.

Unlocking Employee Engagement Through Extreme Transparency and How to Reframe Tough Talks as Acts of Kindness

Thu, 13 Jun 2024 10:16:17 -0300

Our guest is Kerri Davis, CEO and founder of Fortress, although she would better describe her focus as being the Chief Vision Officer and Chief Supporter to her incredible executive team. Kerri pushes the team to solve internal problems with extreme passion, transparency, efficiency, and simplicity, and to do the same for Fortress’s clients and business partners.

In this episode of Scaling Culture, Ron and Kerri discuss:

Why extreme transparency and vulnerability at the top are the secret ingredients to get to know your employees
The balance of overachievement in the workplace and how to tell when someone is motivated

Why we all need to start reframing tough conversations as acts of kindness, AND
An exploration on the art of tough conversations – how to let someone go and why the “pre-check in” might be the most important thing you do

For more information about Kerri or her work, please follow her on LinkedIn or go to https://fortresstech.io/

To learn more about our books or our Scaling Culture Masterclass on how to build and sustain a resilient, high performing team, please go to ScalingCulture.Org.

And lastly if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues.

We’ll be back soon with another incredible guest!

The Benefits of a Playful Workplace and How it Improves Business Culture - Episode 103 with Kristi Herold

Fri, 31 May 2024 09:00:14 -0300

Our guest is Kristi Herold, CEO and founder of JAM Group and the best-selling author of “It Pays to PLAY”

Kristi’s best-selling book, “It Pays to PLAY – How Play Improves Business Culture,” a valuable resource for organizations looking to foster a playful environment, boost productivity, enhance retention and improve workplace culture. Her vision is to get one million people playing annually!

In this episode of Scaling Culture, Ron and Kristi discuss:

• The benefits of a playful workplace and practical ways to incorporate fun

• How to help employees break out of their shell and overcome barriers to play

• Turning coworkers into teammates and the benefits of a team mindset, and

• The Power of PLAY …and its transformative impact on work and home life.

For more information about Kristi or her work, please follow her on LinkedIn or go to https://www.kristiherold.com/

To learn more about our books or our Scaling Culture Masterclass on how to build and sustain a resilient, high performing team, please go to Scalingculture.org

And lastly if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues. We’ll be back soon with another incredible guest!

DHL's Culture Revolution, Scaling Empathy and Being Bold - Episode 102 with Rick Jackson

Mon, 08 Apr 2024 14:19:38 -0300

Our guest is Rick Jackson - Executive Vice President Engagement & Enablement at Deutsche Post DHL Group.

During his 18 years with Deutsche Post DHL Group, Rick has gained a wealth of experience and expertise in various parts of the business. Rick works closely with all business units to engage, enable and empower employee across the globe.

In this episode of Scaling Culture, Ron and Rick discuss:

DHL’s company-wide cultural revolution and its lasting impacts
How to effectively build in empathy and mindfulness across your organization
How DHL scaled culture to a point where tens of thousands are bought-in
The importance of being bold and taking risks AND
Why keeping that STARTUP mindset might just be your winning ticket!

For more information about Rick or his work, please follow him on LinkedIn

To learn more about our books or our Scaling Culture Masterclass on how to build and sustain a resilient, high performing team, please go to https://scalingculture.connollyowens.com/

And lastly if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues.

‘Mighty Five’ Framework for Elevating Company Culture - Episode 101 with Robert Glazer

Wed, 14 Feb 2024 05:05:00 -0400

Our guest is Robert Glazer - a serial entrepreneur, award-winning executive, bestselling author, and keynote speaker.

Robert is the Founder and Chairman of the Board of global partner marketing agency, Acceleration Partners.

Under Bob’s leadership, Acceleration Partners has become a recognized global leader in the affiliate and partnership marketing industry, establishing best-in-industry processes for client acquisition, retention, culture and service.

Bob has a passion for helping individuals and organizations build their capacity and elevate their performance.

Bob shares his ideas and insights via Friday Forward, a popular weekly inspirational newsletter that reaches over 300,000 individuals and business leaders across 60+ countries.

He is a #1 Wall Street Journal, USA Today and international bestselling author of six books: Elevate, Elevate Your Team, Friday Forward, How To Thrive In The Virtual Workplace, Performance Partnerships and Moving To Outcomes.

He also hosts the Elevate Podcast, a top podcast for entrepreneurship in over 20 countries with over 1,000,000 downloads, putting it in the top 0.5% of all podcasts.

Outside of work, Bob can likely be found skiing, cycling, reading, traveling, spending quality time with his family or overseeing some sort of home renovation project.

In this episode of Scaling Culture, Ron and Robert discuss:

The influence of Southwest Airlines’ emphasis on culture and how it was a major source of inspiration for Bob in his business
Bob’s ‘Mighty Five’ framework for great company culture
Understanding your “why” in leadership and communicating that to your team
How to screen for core values during the onboarding process
The importance of tough conversations in effective leadership.

For more information about Robert Glazer or his work, please follow him on LinkedIn or go to robertglazer.com

To learn more about our books or our Scaling Culture Masterclass on how to build and sustain a resilient, high-performing team, please go to ScalingCulture.Org

Lastly, if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues!

Charting Clearmotive’s Culture Journey: AHA Moment, Lessons, Strategies & Impact - Episode 100 with Tyler Chisholm

Sat, 30 Dec 2023 05:30:00 -0400

Our guest is Tyler Chisholm, Co-Founder and CEO of clearmotive group, a full-service marketing agency, and the host of two podcasts — They Just Get It and Collisions YYC.

Tyler's superpower is being “endlessly curious,” which has served him in many ways, from growing up on the farm to his passion for marketing.Tyler is a dedicated philanthropist and founder of Red Express, a project designed to put toys in the hands of children in need each holiday season. He is an ambassador for International Justice Mission Canada…helping to support their goal of ending slavery in our lifetime. In 2012, Tyler received recognition as one of Avenue's Top 40 Under 40.

In this episode of Scaling Culture, Ron and Tyler discuss:

Clearmotive’s incredible journey and their culture AHA moment
How to define behaviours that drive values (even by using the help of AI ChatGPT) and incorporate that into a hiring process
Key learnings from Jim Collins’ most recent event in Chicago
Hybrid environments and how to create culture inclusivity for contractors and part-time team members
Strategies for developing leaders within your organisation and learning in the flow

For more information about Tyler or his work, please follow him on LinkedIn or go to tylerchisholm.com

To learn more about our books or our Scaling Culture Masterclass on how to build and sustain a resilient, high-performing team, please go to ScalingCulture.Org

Lastly, if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues!

Culture by Design, Blameless Problem-Solving and Impactful Company Rituals - Episode 99 with David J. Friedman

Thu, 02 Nov 2023 05:01:00 -0300

Our guest is David J. Friedman - Founder/CEO of CultureWise and the author of two books “Culture by Design” and “Fundamentally Different”

His leadership story began in the 1980’s where he cut his teeth as President of RSI, an award-winning employee benefits firm in the Philadelphia area. In 2006, RSI were the only company to win New Jersey’s highest award for quality – the Governor’s Award for Performance Excellence. It was their unique culture that was the foundation for their success. In 2011, David published my first book, Fundamentally Different, which is based on the insights he learned and taught throughout his leadership career. Since that time, he has led more than 600 workshops and taught more than 7,500 CEOs. In 2018, he published his second book, Culture by Design, which quickly became the “go to” manual for companies looking to truly operationalize their culture, and in 2021, he published its 2nd edition, updating his original work to address the challenges of the new remote workforce. With his team at High Performing Culture, he created the CultureWise® operating system which is now used by nearly one thousand companies across North America.

In this episode of Scaling Culture, Ron and David discuss:

How people are your most significant and sustainable competitive advantage
Why defining fundamental behaviours is more important than defining core values
The power of practicing blameless problem-solving
Building impactful company rituals that will last
How to select a good culture fit and how to properly integrate them into your business.

For more information about David or his books, please go to davidjfriedman.com.

To learn more about our books or our Scaling Culture Masterclass on how to build and sustain a resilient, high-performing team, please go to ScalingCulture.Org.

Lastly, if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues!

Listening to Employees and Leveraging Data to Better Understand and Deal With Burnout - Episode 98 with Dr. Gary Russo (Providence)

Wed, 18 Oct 2023 05:01:00 -0300

Our guest is Dr. Gary Russo - the Executive Director of Workforce Intelligence at Providence; a not-for-profit health system supporting ~120,000 caregivers (employees) across the US West Coast.

Gary has >10 years of experience building world-class analytics teams while leading People Analytics and Workforce Planning initiatives. His passion is to empower others to embrace data-informed decision making through education and inspiration.

Dr. Russo’s prior training in neuroscience research continues to give him unique insights into the challenges of translating complicated predictions into actionable recommendations. He has been recognized as a People Analytics & Planning Trailblazer, a Top HR Leader to Follow, and a Top 25 Innovator in Healthcare.

In this episode of Scaling Culture, Ron and Gary discuss:

Listening to employees while protecting confidentiality
How to ask big questions and what matters most?
How to leverage data to better understand and deal with burnout
Workforce decisions and their economic impact on businesses - and how to measure it
The tech-touch balance and how much can you really trust artificial intelligence?

For more information about Gary, please follow him on LinkedIn.

To learn more about our books or our Scaling Culture Masterclass on how to build and sustain a resilient, high-performing team, please go to ScalingCulture.Org.

Lastly, if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues!

Hybrid Effectiveness, Leader Development and Inclusive Leadership - Episode 97 with Kate Berardo (Meta)

Wed, 27 Sep 2023 05:01:00 -0300

Our guest is Kate Berardo - VP of Executive Development at Meta.

In her role, Kate is charged with setting the leadership development strategy and developing Meta’s leaders to best equip them to lead into the future. She is a specialist in leadership and team development, women’s leadership, executive coaching, and global skill building.

Also, Kate is the author of two books:

In this episode of Scaling Culture, Ron and Kate discuss:

Hybrid effectiveness
Women and inclusive leadership
Leading in complexity and re-establishing purpose and meaning as our social contracts with work are changing
Leader development (what’s needed in the current times, and how do we best do this)

For more information about Kate and her work, please follow her on LinkedIn.

To learn more about our books or our Scaling Culture Masterclass on how to build and sustain a resilient, high-performing team, please go to ScalingCulture.Org.

Lastly, if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues. We’ll be back soon with another incredible guest!

Organizational Culture With 350,000 Leaders - Episode 96 with Stephen Pierce (Hitachi Europe)

Wed, 13 Sep 2023 05:01:00 -0300

Our guest is Stephen Pierce - Vice President and Chief HR Officer at Hitachi Europe.

Stephen has led HR in international businesses for more than 30 years. He has been recognized publicly for business leadership, including being appointed a Companion of the Chartered Management Institute and being voted one of the UK’s most influential HR leaders for a number of years.

Stephen is a Board Director of Hitachi Europe and a member of the Executive Committee. He is also Chair of the Hitachi European Diversity & Inclusion Council. He is also an adviser to several HR networking organisations and a regular speaker at conferences and a coach and mentor.

In this episode of Scaling Culture, Ron and Stephen discuss:

Hitachi's Organizational Culture with 350,000 leaders globally and changes during the pandemic
How does the Japanese heritage impact culture
Digitization, virtual workplaces, and a new way of working
How HR loves rules and when you need to throw out the rule book

For more information about Stephen, please follow him on LinkedIn.

To learn more about our books or our Scaling Culture Masterclass on how to build and sustain a resilient, high-performing team, please go to ScalingCulture.Org.

Lastly, if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues. We’ll be back soon with another incredible guest!

Culture Transformation With 300,000+ People and 175 Years Legacy - Episode 95 with Judith Wiese (Siemens)

Wed, 06 Sep 2023 05:01:00 -0300

Our guest is Judith Wiese - Chief People and Sustainability Officer at Siemens.

Judith has more than two decades of international experience in various HR fields. In her current role at Siemens, Judith focuses on driving an inclusive and empowering culture that paves the way for continuous transformation and accelerating Siemens’ sustainability ambition to help solve the world’s biggest challenges. Previously, she was Chief Human Resources Officer at DSM and Head of People & Organization at Mars.

In this episode of Scaling Culture, Ron and Judith discuss:

Judith's career journey and how she joined Siemens Chief People and Sustainability Officer at the same time when there was CEO change.
Siemens culture transformation with 300,000+ people in more than 200 countries and 175 years legacy.
Siemens 4 priorities, 8 leader traits and their way to making things measurable.
Sustainability, importance of language and how to foster strong culture and maintain diversity at scale.

For more information about Judith, please follow her on LinkedIn.

To learn more about our books or our Scaling Culture Masterclass on how to build and sustain a resilient, high-performing team, please go to ScalingCulture.Org.

Lastly, if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues. We’ll be back soon with another incredible guest!

Bolt: Conscious Culture - Episode 94

Thu, 13 Apr 2023 17:24:00 -0300

Our guest is Adam McBain - Vice President of People at Bolt.

Adam’s career in people and culture spans 17 years and began initially in talent acquisition at Nokia. At Nokia, Adam discovered his true passion for human resources. He has held multiple roles throughout his career, from talent acquisition to people leadership. Adam enjoys mid to late-stage startups and prides himself on helping companies scale by leveraging culture and engagement to drive results.

In his role as Vice President of People, he is leading Bolt’s People Operations, Business Partnership, Employee Experience and Communication, Talent Acquisition, and Total Compensation teams.

Bolt is on a mission to democratize commerce. Bolt strengthens retailers’ relationships with their customers by unlocking secure, logged-in, lightning-fast checkouts.

In this episode of Scaling Culture, Ron and Adam discuss:

Some of the best Bolt’s people and culture strategies: 4-day work week and conscious pay
Conscious culture website, playbook and operating values
Engagement surveys and people team internal roadmap for assessing culture

For more information about Adam, please follow him on LinkedIn. To learn more about Bolt’s Conscious Culture: Culture Playbook, please go to https://conscious.org/

To learn more about our books or our Scaling Culture Masterclass on how to build and sustain a resilient, high-performing team, please go to ScalingCulture.Org.

Lastly, if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues. We’ll be back soon with another incredible guest!

Limbach: The Importance of Culture, How to Get Buy-in and Change Management - Episode 93

Wed, 29 Mar 2023 06:01:00 -0300

Our guest is Melissa DiMuro - Chief People & Culture Officer at Limbach, a public company of 1,700+ team members delivering engineering, construction and services solutions to owners and partners across the United States.

Since joining the Company in January 2021, Melissa has designed a ‘First Choice Employer’ strategy to increase stability in a diminishing labor market, resulting in a 27% less attrition for them YoY.

Previously, Melissa spent 15 years in global leadership roles in GE Aviation. Recognized by the CEO of GE Aviation for ‘Culture of Innovation Leadership’, she earned a reputation of scaling businesses and talent, scaling one engineering organization by nearly 5X to support record new product intros and promoting a record number of new executives.

Melissa is a passionate advocate for diversity and has led the strategy for each organization she has been a part of, as well as serving as a leader of the GE Women’s Network.

In this episode of Scaling Culture, Ron and Melissa discuss:

Limbach's 120-year legacy: experience of going from a family company to private to public and what things changed and stayed the same?
How to get through to people who resist or won't buy into culture?
Change management tactics and the big mistake many leaders make.

For more information about Melissa, please follow her on LinkedIn.

To learn more about our books or Scaling Culture 6hrs Masterclass Series, please go to ScalingCulture.Org.

Lastly, if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues. We’ll be back soon with another incredible guest!

Dr. Yuvay Ferguson: Gen Z in the Workplace and How to Lead Them - Episode 92

Wed, 01 Mar 2023 05:05:00 -0400

Our guest is Dr. Yuvay Ferguson - an Associate Professor of Marketing at Howard University’s School of Business.

With almost 20 years of professional and academic experience, Yuvay is a lifelong lover of education and a fierce champion for inclusivity in all endeavors that impact the professional growth of future business leaders (Gen Zs).

Her research interests focus on representation of Blacks, Millennials and Gen Z in advertising and their consumer behavior in the marketplace. And her consulting interests focus on partnering companies with universities to drive experiential learning in the classroom and build pathways for diverse candidates to have access to amazing career opportunities.

In this episode of Scaling Culture, Ron and Yuvay discuss:

Attributes of the Gen Z generation and what differentiates them from Millenials and Gen X
What does Gen Z look for in the workplace and where is the line in the sand for things they can’t stand?
How best to communicate feedback, resolve conflicts, motivate and connect with Gen Z?
Strategies to attract and lead Gen Z to become the best versions of themselves?

For more information about Dr. Yuvay Ferguson, please follow her on LinkedIn.

Amazon: Leadership Principles, Innovation & Data Science - Episode 91

Wed, 15 Feb 2023 05:30:00 -0400

*This episode was sponsored by Empyrean, a top-tier HR technology company that empowers organizations to build a better culture by connecting employees to meaningful, life-enriching benefits. To take Empyrean's Benefits Maturity Assessment, please click here.

Our guest is Carlos Adame - a Senior Global HR Leader at Amazon. In his role, Carlos is responsible for all strategic people planning and execution globally to optimize finance and Amazon performance.

Prior to Amazon, he held HR executive roles at Providence and other well-known organizations such as UPS, PacifiCare, United Healthcare, and AltaMed.

Also, Carlos is an associate professor teaching graduate-level Human Resources courses at USC Bovard College.

In this episode of Scaling Culture, Ron and Carlos discuss:

Carlos’ personal journey from Providence to Amazon
Some ways Amazon uses data science to get closer to the customer and to their staff
A new exciting initiative of Amazon’s with far reaching impact to rural communities
Speed, innovation and systems to allow people to prioritise the most important thing

For more information about Carlos and his work, please follow him on LinkedIn.

To learn more about our books or Scaling Culture 6hrs Masterclass Series, please go to ScalingCulture.Org.

To learn more about a sponsor of this episode, Empyrean, please go to GoEmpyrean.Com, and to take Empyrean's Benefits Maturity Assessment, please click here.

Lastly, if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues. We’ll be back soon with another incredible guest!

GroupM: How to Ensure a Company Is Aligned With Your Personal Values & Empathetic Leadership - Episode 90

Wed, 14 Dec 2022 09:14:00 -0400

Our guest is Serena Anthony - Chief People Officer at GroupM North America.

Serena is an expert Human Resources Management professional with over 20 years of experience working across complex ecosystems and demonstrating her true capabilities as an innovative thinker and change-maker in the field.

In her role at GroupM, Serena designs and implements programs and support for their workforce across North America. Under her leadership, the people operation at GroupM challenges the conventional role of ‘Human Resources’ to more holistically reflect an operation focussed on the needs and wellbeing of its people and implementing new approaches and initiatives to tackle diversity, inclusion and talent equity across the board.

In this episode of Scaling Culture, Serena and Chester discuss:

Serena's career in HR and her biggest learnings from CBC having a front-row seat when the company was going through the Jian Ghomeshi scandal
Creative strategies on how to effectively work with unions and build trust and relationships
Empathetic leadership and how to deal with mass layoffs
How to ensure a company is aligned with your personal values and is likely to be a place you’ll be proud to call home?

For more information about Serena, please follow her on LinkedIn.

To learn more about our books or Scaling Culture 6hrs Masterclass Series, please go to ScalingCulture.Org.

To learn more about a sponsor of this episode, Empyrean, please go to GoEmpyrean.Com, and to take Empyrean's Benefits Maturity Assessment, please click here.

Lastly, if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues. We’ll be back soon with another incredible guest!

Chester Elton: How to Lead With Gratitude and Support Your Employees Mental Health - Episode 89

Mon, 21 Nov 2022 09:45:00 -0400

Our guest is Chester Elton, a #1 New York Times Bestselling Business Author, and an Organizational Culture, Employee Engagement, and Leadership Expert. He has been called the “Apostle of Appreciation” by Canada’s Globe and Mail, “creative and refreshing‚” by the New York Times, and a “must read for modern managers” by CNN.

Chester is co-author of the multiple award-winning bestselling leadership books including All In, The Carrot Principle, Leading with Gratitude and Anxiety at Work. His books have been translated in 30 languages and have sold 1.6 million copies worldwide. Chester is often quoted in publications such as the Wall Street Journal, Washington Post, Fast Company and the New York Times. He has appeared on NBC’s Today, CNN, ABC, MSNBC, National Public Radio and CBS’s 60 Minutes.

Also, Chester is the co-founder of The Culture Works and a board member of Camp Corral, a non-profit for the children of wounded and fallen military heroes. He serves as a leadership consultant and coach to firms such as American Express, The World Bank, Zoox, Momofuku, and the New Jersey Devils of the NHL.

In this episode of Scaling Culture, Ron and Chester discuss:

What’s driving Chester to write books?
Random act of kindness and the ripple effect
Anxiety at work and strategies how leader can spot it, normalize it and make it safe to talk about it
Gratitude stones, humility, empathy, vulnerability, mental health and how to lead with gratitude

For more information about Chester and his books and work, please follow him on LinkedIn or go to ChesterElton.com.

To learn more about our books or Scaling Culture 6hrs Masterclass Series, please go to ScalingCulture.Org.

And to learn more about a sponsor of this episode, Empyrean, please go to GoEmpyrean.Com, and to take Empyrean's Benefits Maturity Assessment, please click here.

Lastly, if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues. We’ll be back soon with another incredible guest!

Kyndryl: Culture Transformation, 3Fs Concept, Empowerment & Inclusivity - Episode 88

Fri, 04 Nov 2022 05:25:00 -0300

*This episode was sponsored by Empyrean, a top-tier HR technology company that empowers organizations to build a better culture by connecting employees to meaningful, life-enriching benefits. To take Empyrean's Benefits Maturity Assessment, please click here.

Our guest is Maryjo Charbonnier - Chief HR Officer at Kyndryl, an IBM spin-off that is one of the largest startups in corporate history. In her role, Maryjo is responsible for the design and implementation of all human resources strategies, policies, and processes.

Kyndryl is a talent-centric company and Maryjo is proud to be at the helm of their global effort to become the employer of choice in the more than 60 countries where they operate – supporting people to advance their skills and careers as they deliver for their customers. With more than 90,000 experts globally, Kyndryls are restless to power the future and operate as a startup -- flat, fast, and focused.

Prior to joining Kyndryl, Maryjo was also an HR executive in a variety of leadership roles at Wolters Kluwer, Broadridge Financial Solutions, and PepsiCo.

In this episode of Scaling Culture, Ron and Maryjo discuss:

Kyndryl's culture change and transformation process and journey after separating from IBM
How for the 1st time in history Kyndryl gathered all their 800 top leaders together to talk about culture and empathetic leadership
How Kyndryl created leadership behaviors and reworked the language, messaging, surveys, rewards, celebrations, and symbols around those
How to drive empowerment and inclusivity
Kyndryl 3Fs concept (flat, fast, focused)

For more information about Maryjo, please follow her on LinkedIn.

To learn more about our books or Scaling Culture 6hrs Masterclass Series, please go to ScalingCulture.Org.

And to learn more about a sponsor of this episode, Empyrean, please go to GoEmpyrean.Com and to take Empyrean's Benefits Maturity Assessment, please click here.

Lastly, if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues. We’ll be back soon with another incredible guest!

VIDA: Our Own Best Practices to Build a High-Performing Culture - Episode 87

Thu, 27 Oct 2022 05:25:00 -0300

Our guest today is Andrew Dart - Navigator and People Leader at VIDA and an all-around delightful human and a stand-up guy who we all love.

Prior to joining VIDA, Andrew spent 10+ years leading people in Tourism Industry and successfully built high-performing workplace cultures through a few acquisitions.

VIDA is one of our companies owned by Scaling Culture host Ron. VIDA is on a mission to revolutionize affordable communities, providing safe, secure, affordable rental suites for residents to call home.

This is a special episode as we’ll be diving into our own culture and we’ll uncover some of the best people-and-culture practices we use internally. In this episode, we take a look in the mirror at our own culture and share some of our top tips.

In this episode of Scaling Culture, Ron and Andrew discuss:

Culture-driven interview and recruitment process
How to drive autonomy and flexibility in hybrid workplace environments
The most effective communication systems at VIDA
Best practices on how to keep your core values alive

For more information about Andrew, please follow him on LinkedIn.

To learn more about our books or Scaling Culture 6hrs Masterclass Series, please go to ScalingCulture.Org.

If you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues.

We’ll be back soon with another incredible guest!

Uber: Listening to Employees, Collaborating in Hybrid Workplaces and Meeting Hygiene - Episode 86

Wed, 12 Oct 2022 05:45:00 -0300

*This episode was sponsored by WilsonHCG, a strategic, global recruitment partner focused on bringing out the best in what your workplace culture has to offer.

Our guest is RJ Milnor - Global Head of People Analytics at Uber.

RJ and his team accelerate business impact by providing the data-driven insights, research and products that ignite opportunity, improve productivity and increase wellbeing. RJ’s responsibilities include people analytics and research for Uber’s global businesses and People functions, people data infrastructure, and people data privacy & security policies.

RJ brings 20 years of global experience improving organizational performance through evidence-based talent strategies. Prior to joining Uber, RJ led the people analytics teams at McKesson and Chevron.

Also, RJ received the Bersin by Deloitte What Works Award for Transforming HR and the Human Resource Executive Top HR Product of the Year. His work has appeared in Harvard Business Review, The Wall Street Journal, and numerous other books, articles and podcasts.

In this episode of Scaling Culture, Ron and RJ discuss:

How do we continuously listen to the employees (more often and more timely and without being intrusive)?
How to collaborate effectively in hybrid workplaces
Meeting hygiene: what are some rules for getting the most out of your meetings including how to treat one-way updates in meetings?

For more information about RJ Milnor, please follow him on LinkedIn.

To learn more about our books or Scaling Culture 6hrs Masterclass Series, please go to ScalingCulture.Org.

To learn more about a sponsor of this episode, WilsonHCG, please go to WilsonHCG.com.

Lastly, if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues. We’ll be back soon with another incredible guest!

Kraft Heinz: Quiet Quitting, Autonomy vs. Flexibility, & Hybrid Workplace Strategies with Monica Novomisle - Episode 85

Tue, 27 Sep 2022 10:09:00 -0300

*This episode was sponsored by WilsonHCG, a strategic, global recruitment partner focused on bringing out the best in what your workplace culture has to offer.

Our guest is Monica Novomisle - Chief People Officer at Kraft Heinz North America.

Monica is known for building high-performing teams that deliver profitable business results.

In her 20+ years of experience in the people space, she worked with leadership teams at Kraft Heinz, Diageo, and Tory Burch, to achieve total business and culture transformations, focusing on changes in performance culture, coaching culture, employee experience, and corporate integrity and compliance.

She also has focused her career on evolving HR teams away from executional and administrative work and into business partnering and people experience strategies.

In this episode of Scaling Culture, Ron and Monica discuss:

Confusion happening between flexibility and autonomy
Starting a meeting with “What are you hoping for today” to determine whether to be a coach, mentor or sponsor for the team member
Remote/hybrid work how Kraft Heinz shifted back to the office and how they are planning to better serve Gen Z as Baby Boomers retire

For more information about Monica Novomisle, please follow her on LinkedIn.

To learn more about our books or Scaling Culture 6hrs Masterclass Series, please go to ScalingCulture.Org.

To learn more about a sponsor of this episode, WilsonHCG, please go to WilsonHCG.com.

Lastly, if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues. We’ll be back soon with another incredible guest!

Tyson Foods: Employee Experience & Engagement with Johanna Soderstrom - Episode 84

Wed, 14 Sep 2022 05:30:00 -0300

Our guest is Johanna Soderstrom - Chief People Officer at Tyson Foods.

As a member of the Tyson Foods’ enterprise leadership team, Johanna brings over two decades of experience in global people solutions, employee engagement, and talent development.

Before that, she served as Chief HR Officer at The Dow Chemical Company and oversaw the company’s cultural and organizational transformation through the DowDuPont merger and spin-off.

Johanna is also a member of the board of Neste.

In this episode of Scaling Culture, Ron and Johanna discuss:

How does Tyson make core values come to life across 139,000 staff worldwide?
What tactics helped Tyson achieve 78% completion on their employee engagement survey?

What mindset shift / aha moment transformed Johanna’s approach to employee experience?

For more information about Johanna Soderstrom, please follow her on LinkedIn.

To learn more about our books or the Scaling Culture Masterclass online, please go to ScalingCulture.Org.

Lastly, if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues. We’ll be back soon with another incredible guest!

NASCAR: Growth Mindset, Power of “YET” and Emotional intelligence with John Ferguson - Episode 83

Wed, 07 Sep 2022 05:53:00 -0300

Our guest is John Ferguson, Chief HR Officer at NASCAR.

John oversees NASCAR Human Resources and provides strategic leadership around talent acquisition, employee engagement, and culture development to support and engage employees across more than 20 office and racetrack locations in the U.S.

For nearly a decade, John served in HR roles at Monumental Sports & Entertainment (MSE) in Washington, D.C.. He also serves on the Alumni Board of Directors for Furman University, UNCF Orlando Leadership Council, and Durham Success Summit Advisory Council.

In 2022, John was named to the Daytona Beach News-Journal’s annual ’40 Under Forty’ list and Savoy Magazine’s Most Influential Black Executives in Corporate America.

In this episode of Scaling Culture, Ron and John discuss:

Emotional intelligence in hybrid environments and key strategies for all leaders to use
How to scale knowledge across the organization to new and existing employees
Power of YET and growth mindset
Quiet quitting and how to provide psychological safety in the work environment
Best practices and strategies for people starting a new leadership position where everything is new and you have none of that organizational knowledge built up.

For more information about John Ferguson, please follow him on LinkedIn.

To learn more about our books or the Scaling Culture Masterclass online, please go to ScalingCulture.Org.

Lastly, if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues. We’ll be back soon with another incredible guest!

Rich Diviney: Navy SEALs Selection, the Attributes of High-Performing Teams and Subordination Leadership - Episode 82

Wed, 08 Jun 2022 06:01:00 -0300

Our guest is Rich Diviney - bestselling author of “The Attributes: 25 Hidden Drivers of Optimal Performance”, a leadership and human performance expert, and retired Navy SEAL commander.

During his career in the US Military, spanning over twenty years, Rich completed thirteen deployments overseas. As the officer tasked with training others for specialized command, Diviney was intimately involved in SEAL selection process, paring down a group of exceptional candidates to a small cadre of the most elite optimal performers. He also spearheaded the creation of a directorate, employing a strong emphasis on physical, mental, and emotional discipline to optimize the team’s performance.

Since retiring from the Navy, Rich has worked as a speaker, facilitator, and consultant at the Chapman & Co. Leadership Institute and Simon Sinek Inc. In 2020, he founded The Attributes Inc., where he currently serves as the CEO and in January 2021, Rich released his book: The Attributes.

Currently, Rich speaks and consults on leadership strategies, assessment and selection processes, and optimal performance techniques. He has worked with thousands of businesses, athletic organizations, and military leaders. His past clients include American Airlines, Meijer Inc., the San Francisco 49ers, Pegasystems, Zoom, and Deloitte.

In this episode of Scaling Culture, Ron and Rich discuss:

What drove Rich to write his book “The Attributes” and some stories from his Navy SEAL days
The Fundamental difference between skills and attributes
How businesses and leaders can identify the attributes and screen for them?
Stories about some of the most critical attributes of a high-performing team?
The Dynamic subordination leadership style

For more information about Rich Diviney, his book and work, please follow him on LinkedIn or go to TheAttributes.com

To learn more or purchase the Scaling Culture Masterclass series, please go to ScalingCulture.Org

If you’re enjoying the Scaling Culture podcast, please subscribe and share. We’ll be back in September with another incredible guest!

Bryan Adams: The Great Resignation and Employer Branding - Episode 81

Wed, 25 May 2022 09:43:00 -0300

Our guest is Bryan Adams - the author of the best-selling book “Give & Get Employer Branding” and the CEO and founder of Ph.Creative, a global employer branding agency.

With his team at Ph.Creative, Bryan has built world-class employer brands and talent engagement strategies for companies like Apple, Entain, and American Airlines.

In this episode of Scaling Culture, Ron and Bryan discuss:

The Great resignation and Employer branding
Job ads and a psychological profile formula that has 5 key elements
EVP (Employer Value Proposition) and effective screening tactics for interviews
Future trends and challenges when it comes to attracting and retaining top talent

For more information about Bryan or his book or Ph.Creative’s work, please follow him on LinkedIn or go to www.ph-creative.com

To learn more or purchase the Scaling Culture Masterclass series, please go to ScalingCulture.Org

If you’re enjoying the Scaling Culture podcast, please subscribe and share. We’ll be back soon with another incredible guest!

Aaron Hurst: How to Drive Positive, Consistent and Vulnerable Relationships Across the Organization - Episode 80

Wed, 11 May 2022 10:56:00 -0300

Our guest is Aaron Hurst - globally recognized thought leader, author of The Purpose Economy, and the CEO and co-founder of Imperative.

Aaron is the foremost expert on the science of purpose and fulfillment at work. At Imperative with his team, Aaron helps many global brands build strong cultures through their peer coaching platform that uses the power of peers to support each other over time to become increasingly effective and fulfilled. The science-backed platform combines the effectiveness of coaching with the impact of building trusted peer networks that are proven to build resilient and high-performing cultures.

Previously, as the founder of the Taproot Foundation, Aaron also catalyzed the $15 billion pro bono service market. He has written for or been featured in The New York Times, The Wall Street Journal, World Economic Forum, Fast Company, MIT Sloan Management Review and was named a LinkedIn Influencer.

In this episode of Scaling Culture, Ron and Aaron discuss:

Imperative’s tech and the use of AI and data & analytics to help people build positive, consistent, and vulnerable relationships across different teams
Myths about Purpose
Process to find your Purpose and how you’re contributing to the world
How to run exercises in the workplace to align your purpose at work?
Why it’s CEO’s job to make sure friendships are built in their business and how to drive relationships?

For more information about Aaron and his work or Imperative, please follow him on LinkedIn or go to Imperative www.imperative.com.

To learn more or purchase the Scaling Culture Masterclass online course, please go to ScalingCulture.Org.

If you’re enjoying the Scaling Culture podcast, please share with others. We’ll be back soon with another incredible guest!

The Culture Think Tank: Workplace Culture Trends - Episode 79

Wed, 27 Apr 2022 05:33:00 -0300

Our guest is Delise Simmons - Chief Culture Officer at The Culture Think Tank.

Delise has been a leader in the area of organizational development and human capital for more than 25 years. Her dynamic style and extensive experience have produced exceptional corporate cultures and leaders at companies such as Southwest Airlines, Office Depot, JetBlue Airways, and many others. In her time at Southwest, Delise developed and delivered leadership training called “University for People” to thousands of Employees during the time they were rated one of the Top Ten Companies to work for in America.

At The Culture Think Tank, Delise helps to make the world a better place through performance analytics and research. With her team, they focus on identifying and quantifying the metrics that drive workplace performance and providing the insights.

In this episode of Scaling Culture, Ron and Delise discuss:

Delise's journey into people & culture space and her time at Southwest Airline under Herb Kelleher’s leadership
Delise's work at JetBlue Airways and strategies on how to define the culture, core values and behaviors
The Culture Think Tank and workplace culture trends in the hybrid and virtual environments and why culture is everyone’s job not just an HR function

For more information about Delise or her work at The Culture Think Tank, please follow her on LinkedIn or go to TheCultureThinkTank.com

To check out a sample of our 1hr series on Building Relationships at ScalingCulture.Org

If you’re enjoying the Scaling Culture podcast, please share with others. We’ll be back soon with another incredible guest!

Jim Reid: How to Build Great Leaders to Shape a Winning Culture - Episode 78

Wed, 20 Apr 2022 05:31:00 -0300

Our guest is Jim Reid - Author of 'Leading To Greatness’ and Former Chief HR Officer at Rogers Communications.

An accomplished executive and trusted advisor to seven CEOs, Jim has navigated significant change and immense pressure to build winning teams that outperform competitors.

Originally trained as a military pilot, Jim built his expertise working alongside some of the best thinkers on leadership including Jim Collins, Jeffrey Pfeffer, John Kotter, and Dave Ulrich.

Jim’s new book ‘Leading to Greatness’ combines the best research on high performance with over 30 years of observing what the very best leaders do differently to excel. It provides an actionable, practical playbook for all leaders to take their leadership in work and life to the next level.

Jim is also recognized as one of the 50 Best Executives in Canada by The Globe & Mail’s Report on Business Magazine.

In this episode of Scaling Culture, Ron and Jim discuss:

Jim's personal journey from being a military pilot to working with Jim Collins to joining Rogers Communications as a CHRO
The Role of a leader in shaping culture and why and how best leaders are different
Roger's culture transformation and key reasons and initiatives that Roger’s implemented during that change
Jim's book Leading to Greatness and his coaching work helping leaders perform at their best and strategies on how to prevent burnout

For more information about Jim, his book ‘Leading to Greatness’ or his coaching work, please follow him on LinkedIn.

To check out a sample of our 1hr series on Building Relationships at ScalingCulture.Org

If you’re enjoying the Scaling Culture podcast, please share with others. We’ll be back soon with another incredible guest!

Xerox: Diversity, Equity, Inclusion and Employee Resource Groups - Episode 77

Wed, 13 Apr 2022 12:01:00 -0300

Our guest is Yetta Toliver - Global Head of Diversity, Inclusion and Belonging at Xerox.

In today’s changing, connected world, it is important for Xerox to be committed to advancing diversity, inclusion, and belonging, or DIB – to enable innovation and growth.

In her role, Yetta leads the DIB strategy and roadmap to help Xerox to drive change and build a more diverse community within the company and the communities they serve.

Yetta is a servant leader at heart. In 2013, she established the Journey of Leadership Institute and she also works as a business adjunct professor at a local community college.

In this episode of Scaling Culture, Ron and Yetta discuss:

Why and how Xerox created Employee Resource Groups in the late 60s?
What have been the outcomes of that initiative and where can other companies start?
Xerox’s diversity, equity, inclusion (DEI) commitments and key initiatives
Why and how to listen to what’s important to your employees?

For more information about Yetta, please follow her on LinkedIn.

To check out a sample of our 1hr series on Building Relationships at ScalingCulture.Org

If you’re enjoying the Scaling Culture podcast, please share with others. We’ll be back soon with another incredible guest!

PayPal: How to Sustain Resilient Culture Heading Into the Future - Episode 76

Wed, 30 Mar 2022 05:31:00 -0300

Our guest is Kausik Rajgopal - PayPal’s Chief Human Resources Officer.

Kausik is responsible for Paypal’s global workforce planning, talent acquisition and evaluation, compensation, benefits, learning and development, as well as culture, diversity and inclusion initiatives.

Prior to joining PayPal, he spent 15 years with McKinsey leading the development of high-performing HR functions for global companies across industries and sectors.

In this episode of Scaling Culture, Ron and Kausik discuss:

The Role of leaders as a culture advocate
How to incorporate culture/core values into recruitment
The importance of inclusion and belonging which is one of PayPal's core values
Strategies related employee listening, taking care of employees mental and financial stability
PayPal's systems on how to maintain culture heading into the future and digital remote workplaces

For more information about Kausik, please follow him on LinkedIn.

To learn more or purchase the Scaling Culture Masterclass online course, please go to ScalingCulture.Org

And if you’re enjoying the Scaling Culture podcast, please subscribe and share. We’ll be back soon with another incredible guest!

New York Life: 175+ Years Legacy and Key Culture Strategies - Episode 75

Wed, 16 Mar 2022 06:01:00 -0300

Our guest is Kathleen Navarro - Senior Vice President, Head of Talent Management, and Chief Diversity Officer at New York Life.

At New York Life, Kathleen has held a variety of roles across finance, strategy, operations, and now HR, DEI, and Culture. She has been recognized as Top 10 Champion of Global Diversity by DiversityGlobal, Top Executive in Corporate Diversity by Black Enterprise, Top 50 Chief Diversity Officer by the National Diversity Council, and included on the Most Powerful & Influential Women list by the National Diversity Council.

In this episode of Scaling Culture, Ron and Kathleen discuss:

Kathleen’s 28 years journey at New York Life
How a 176-year-old company transitioned from full staff on-site to 96% work from home during the pandemic
New York Life's strategies to maintain strong culture and relationships remotely
How New York Life adapted its traditions to the new reality and how they help people to stay connected
Return to work, 2-3 strategy, and other 2022 opportunities for New York Life

For more information about Kathleen, please follow her on LinkedIn.

To learn more or purchase the Scaling Culture Masterclass online course, please go to ScalingCulture.Org

If you’re enjoying the Scaling Culture podcast, please subscribe and share. We’ll be back soon with another incredible guest!

Dave Ulrich: Scientific Research Behind Best Workplace Cultures - Episode 74

Wed, 09 Mar 2022 09:30:00 -0400

Our guest is Dave Ulrich - Speaker, Author, Professor at University of Michigan Ross School of Business and Co-Founder of The RBL Group.

Dave authored 30+ books and over 200 articles that have shaped the HR profession and been called the “father of modern HR” and “HR thought leader of the decade”. He has been recognized on Thinkers50 as one of the world’s leading business thinkers and received many awards, including one of the world’s top 10 creative people in business by Fast Company.

In this episode of Scaling Culture, Ron and Dave discuss:

The definition of culture and organizational capability
Research about key steps to building a strong workplace culture
New leadership agenda and paradoxes
How to lead in uncertain times and how to turn your workplace culture into a win on the marketplace?

For more information about Dave and his books, please follow him on LinkedIn or go to www.rbl.net

To learn more or purchase the Scaling Culture Masterclass online course, please go to ScalingCulture.Org

If you’re enjoying the Scaling Culture podcast, please subscribe and share. We’ll be back soon with another incredible guest!

Merck: How to Integrate and Measure Diversity & Inclusion Strategies - Episode 73

Wed, 16 Feb 2022 06:05:00 -0400

*This episode is sponsored by Spokn (as a listener of our podcast you can get 2 months free on the annual contract with Spokn, please head over to getspokn.com/scalingculture)

Our guest is Celeste Warren, Chief Diversity and Inclusion Officer at Merck.

In her 25 year career at Merck, Celeste has held numerous positions of increasing responsibility within HR and is responsible to advance and embed diversity and inclusion throughout the organization working with Merck’s leaders.

She has been honored with many awards, including Black Enterprise’s “Top Executives in Global Diversity and Inclusion” and Diversity Global Magazine’s “Influential Women in Global Diversity”.

Celeste is also a member of CNBC’s Workforce Executive Council and World 50’s Inclusion and Diversity Impact Community.

In this episode of Scaling Culture, Ron and Celeste discuss:

Why and how the first Diversity & Inclusion department at Merck came to be, more than 70 years ago?
The components of Merck’s approach to diversity, equity and inclusion
How to integrate DE&I into business and measure progress
How to identify and remove biases

For more information about Celeste, please follow her on LinkedIn. To learn more about DEI strategies from Celeste, please sign up here.

To learn more or purchase the Scaling Culture Masterclass online course, please go to ScalingCulture.Org

If you’re enjoying the Scaling Culture podcast, please subscribe and share. We’ll be back soon with another incredible guest!

Whitney Johnson: How To Grow Your People - Episode 72

Wed, 02 Feb 2022 06:01:00 -0400

*This episode is sponsored by Spokn (as a listener of our podcast you can get 2 months free on the annual contract with Spokn, please head over to getspokn.com/scalingculture)

Our guest is Whitney Johnson - one of the top ten business thinkers in the world as named by Thinkers50 and a LinkedIn Top Voice with 1.8 million followers.

Whitney is the CEO of Disruption Advisors and an award-winning author of multiple books, including her most recent book “SMARTH GROWTH: How to Grow Your People to Grow Your Company” published by Harvard Business Review Press. She also hosts the weekly Disrupt Yourself podcast with guests including Brené Brown, Adam Grant, Simon Sinek, and General Stanley McChrystal.

An innovation and disruption theorist, Whitney is a frequent contributor to Harvard Business Review and MIT Sloan Management Review. She teaches the S Curve of Learning to managers and companies as both a keynote speaker and a frequent lecturer for Harvard Business School’s Corporate Learning.

In this episode of Scaling Culture, Ron and Whitney discuss:

What is the S Curve of Learning and key stages of growth?
How to grow your people and help them find their S Curve?
How to use the S curve to become better leaders?
How to use the S curve to design your team and scale it across the organization?

This S curve concept gives leaders great language to use in coaching and developing their team members. Plus in the episode, Whitney gives a trick for ensuring your feedback is well received.

This episode of Scaling Culture is sponsored by Spokn, a podcasting platform for the workplace.

For more information about Whitney and her work and books, please follow her on LinkedIn or go to her author’s page on Amazon.

To learn more or purchase the Scaling Culture Masterclass online course, please go to ScalingCulture.Org

If you’re enjoying the Scaling Culture podcast, please subscribe and share. We’ll be back soon with another incredible guest!

Philips: How To Effectively Transform Organizational Culture - Episode 71

Wed, 19 Jan 2022 06:05:00 -0400

Our guest is Fabia Tetteroo-Bueno, CEO at Philips Latin America.

Fabia is a big fan and promoter of Philips’ goal to make the world healthier and more sustainable by innovation.

In 23 years at Philips, Fabia has held several senior positions across Philips – in Healthcare, Personal Health, Lighting, and TVs - in the Netherlands, China, Germany, Philippines, and Latin America.

One of Fabia’s objectives is to improve access to healthcare for people in Latin America and drive a strong Diversity & Inclusion agenda with the Philips team. Fabia’s motto is leading with purpose.

In this episode of Scaling Culture, Ron and Fabia discuss:

The Huge cultural shift the company is going through in the past 15 years when Philips moved from being an electronics conglomerate known for lighting and tv’s to becoming a health technology company.
Philips’ mission and DNA values
Individual holistic view vs the person at work
Philips’ diversity and inclusion strategies

For more information about Fabia, please connect with her on LinkedIn.

For more information about our podcast or to purchase the Scaling Culture Masterclass online course please go to ScalingCulture.Org

If you’re enjoying the Scaling Culture podcast, please subscribe and share. We’ll be back soon with another incredible guest!

Krispy Kreme: Culture Change Management & Hybrid Workplace - Episode 70

Wed, 05 Jan 2022 05:31:00 -0400

Our guest is Badia Rebolledo Abud, Chief People Officer at Krispy Kreme.

Badia offers three decades of extraordinary success in a series of high-level roles at top-tier companies that include Krispy Kreme, Beiersdorf, Siemens, BEDEK, Nestle, and Procter & Gamble.

At Krispy Kreme, Badia’s main focus is to build the Human Resource strategy for the region from the ground up for this food and beverage company, including an expansion roadmap and a cultural vision for the region.

Prior to Krispy Kreme, Badia achieved over two decades of experience driving positive outcomes across Executive HR Leadership, Personnel Development, HR Technologies, Change Management, and Employee Relations.

In this episode of Scaling Culture, Ron and Badia discuss:

Why it’s harder to change culture than to create it
How to effectively create and implement change in the workplace environment
How to develop a results-driven mindset
The power of language and humbleness to be able to speak to employees’ hearts

For more information about Badia, please connect with her on LinkedIn.

For more information about our podcast or to purchase the Scaling Culture Masterclass online course please go to ScalingCulture.Org

And if you’re enjoying the Scaling Culture podcast, please subscribe and share. We’ll be back soon with another incredible guest!

Leadership & Crisis Management Tactics from GE’s ex-CEO and Chairman - Episode 69

Wed, 15 Dec 2021 15:22:00 -0400

Our guest is Jeff Immelt, ex-CEO and Chairman of GE and the author of HOT SEAT, a memoir of leadership in times of crisis. Jeff served as chairman and CEO of GE for 16 years where he revamped the company’s strategy, global footprint, workforce, and culture. Jeff has been named one of the “World’s Best CEOs” three times by Barron’s. During his tenure as CEO, GE was named “America’s Most Admired Company” by Fortune magazine and GE is recognized as one of “The World’s Most Respected Companies” in polls by Barron’s and the Financial Times. He has received fifteen honorary degrees and numerous awards for business leadership and chaired the President’s Council on Jobs and Competitiveness under the Obama administration.

In this episode of Scaling Culture, Ron and Jeff discuss:

key leadership attributes and tactics
3 critical questions to check-and-balance future success
30-30-30-10: Jeff’s time management strategy
Tools and systems to navigate crisis
GE’s Simplification
Digital transformation

For more information about Jeff, please connect with him on LinkedIn.

For more information about our podcast or to join the Scaling Culture Masterclass waiting list please go to ScalingCulture.Org.

If you’re enjoying the Scaling Culture podcast, please subscribe and share. We’ll be back soon with another incredible guest!

Gartner: How to Win the War for Talent and Build Humane, Employee-Focused Culture - Episode 68

Wed, 01 Dec 2021 05:25:00 -0400

Our guest is Brian Kropp, Chief of Research and Distinguished Vice President at Gartner. Brian has authored more than 40 research studies at Gartner, led more than 200 strategy sessions with executive teams at Fortune 100 companies and more than 300 Executive Education sessions across the Globe. He is a frequent contributor to CNN, the Economist, the Financial Times, the Wall Street Journal and other top media publications. Brian has been named to Human Resource Executive’s Top 100 HR Tech Influencers and Engagedly’s Top 100 HR Influencers lists.

In this episode of Scaling Culture, Ron and Brian discuss:

How companies that are focusing on people and talent are outperforming their competitors?
How HR is now a mix between science and art
Role of the leaders of tomorrow and the new Chief Purpose Officer and HR's drastic shift away from personnel and policy to “What is the heart and soul of the company”
Innovative ways to compete in a tight labour market where competitors are offering 20% salary jumps

For more information about Brian, please connect with him on LinkedIn.

For more information about our podcast or to join the Scaling Culture Masterclass waiting list please go to ScalingCulture.Org.

If you’re enjoying the Scaling Culture podcast, please subscribe and share. We’ll be back soon with another incredible guest!

RGP: How to Create a Sense of Community - Episode 67

Wed, 17 Nov 2021 06:35:00 -0400

Our guest is Katy Conway, Chief People Officer at RGP.

Katy has spent 25 years working in HR, with a heavy focus on talent acquisition, talent management, employee relations, analytics, and employee experience. She has worked in both public and privately-held organizations in higher education, consumer goods, consulting, and manufacturing.

In this episode of Scaling Culture, Ron and Katy discuss:

How to create a sense of community and belonging for gig-driven employees?
How to find the best-fit talent based on DNA traits both for their team and for clients?
The meaning of agile talent and 3 key drivers of employee retention

For more information about Katy, please connect with her on LinkedIn.

Our Scaling Culture Masterclass is coming out this December. This is the full cycle playbook that Ron wished he’d had 15 years ago. The masterclass covers best practices you can implement immediately. Each step in the framework is tangible, actionable, and has relatable stories, exercises, and leadership tips - come right from these very podcast interviews. To join the waiting list, please go to ScalingCulture.Org

If you’re enjoying the Scaling Culture podcast, please subscribe and share. We’ll be back next episode with another incredible guest!

THE CEO TEST: Challenges that Make or Break All Leaders with Adam Bryant - Episode 66

Wed, 03 Nov 2021 09:47:00 -0300

Our guest is Adam Bryant - Managing Director at The ExCo Group and author of multiple books including the most recent "THE CEO TEST: Master the Challenges that Make or Break All Leaders,".

Adam has a 30-year career in journalism, including 18 years at The New York Times. He created the weekly "Corner Office" column in 2009, and has interviewed 525 CEOs and other leaders over a decade. Since joining The ExCo Group, he has started popular interview series on LinkedIn with board directors, CEOs, CHROs and prominent Black leaders, and he writes a monthly column on leadership for Strategy+Business magazine. Adam also is the senior adviser to the Reuben Mark Initiative for Organizational Character and Leadership at Columbia University.

In this episode of Scaling Culture, Ron and Adam discuss:

How strategy drives culture and 4 key components for leaders to succeed
The power of defining the most critical metric and setting the tone
How to have tough conversations and the importance of listening skills

For more information about Adam, please connect with him on LinkedIn or go to adambryantbooks.com.

For more information about the Scaling Culture Podcast or our Scaling Culture Masterclass that comes out in the next 5 weeks, go to scalingculture.org.

American Express GBT: How to Engage and Align Workforce Through Acquisitions and Pandemic - Episode 65

Wed, 20 Oct 2021 05:45:00 -0300

Our guest is Patty Huska, Chief People Officer for American Express Global Business Travel. She leads the Company’s Human Resources function supporting over 13,500 people globally. Patty is a strong advocate of Diversity and Inclusion is on the Strategic Advisory Board of WINIT by GBTA and has been recognized in the Top 40 Women in Travel.

In this episode of Scaling Culture, Ron and Patty discuss:

AmEx’s “blue box values” and Patty's personal culture aha moment when 9/11 happened, how it deeply affected their company culture to this day 20 years later
How to integrate and align companies cultures when going through the acquisition
AmEx experience through pandemic, virtual workplaces, and employee engagement strategies

For more information about Patty, please connect with her on LinkedIn.

For more information about the Scaling Culture Podcast or the Scaling Culture Masterclass, go to scalingculture.org.

Human Rights Watch: How to Create Safe Work Environments - Episode 64

Wed, 13 Oct 2021 06:40:00 -0300

Our guest is Colin Mincy - Chief People Officer at Human Rights Watch, a global non-profit and NGO of 500 staff based in New York.

Human Rights Watch defends the rights of people in 90 countries, spotlighting abuses and bringing perpetrators to justice. Colin has had a long career in HR, culture, and training. He serves on boards and volunteers his time helping New York City’s workforce and new graduates by generating pathways out of poverty through employment opportunity

In this episode of Scaling Culture, Ron and Colin discuss:

How to provide a safe space where individuals feel safe to speak out
The most common type of workplace event where human rights violations occur
Strategies on how to deal with unfortunate issues to ensure the best path forward.

For more information about Colin, please connect with him on LinkedIn.

For more information about the Scaling Culture Podcast or the Scaling Culture Masterclass, go to scalingculture.org.

Instacart: Scaling Culture Through Rapid Growth - Episode 63

Wed, 06 Oct 2021 11:25:00 -0300

Our guest is Christina Hall - Chief Human Resources Officer for Instacart.

Christina oversees the Company’s Human Resources, Recruiting, and Diversity Equity, and Inclusion functions. As CHRO. She brings a holistic people and talent strategy designed to attract, retain and develop employees at Instacart. She most recently served as Chief People Officer at LinkedIn, and previously worked at Facebook and Intuit.

In this episode of Scaling Culture, Ron and Christina discuss:

Instacart’s experience developing creative and effective systems to re-energize the culture when rapidly scaling during pandemic
Strategies on how to make culture be part of the day-to-day?
Communication tactics and systems to intentionally engage the workforce at all levels

For more information about Christina Hall, please connect with her on LinkedIn.

For more information about the Scaling Culture Podcast or the Scaling Culture Masterclass, go to scalingculture.org.

General Motors: Becoming the Most Inclusive Company in the World - Episode 62

Wed, 29 Sep 2021 05:27:00 -0300

Our guest is Ken Barrett - Global Chief of Diversity at General Motors.

As General Motors’ first Global Chief of Diversity, Ken Barrett leads GM’s diversity and inclusion portfolio, which includes workforce diversity strategy, empowering employee resource groups, and fostering an inclusive culture that promotes diversity of thought to help GM compete and win in the marketplace.

Prior to joining GM, Barrett, a retired Navy Captain, served as the Under Secretary of Defense’s acting director of the Office of Diversity Management and Equal Opportunity in Washington, D.C. He also served five years of award-winning performance as the U.S. Navy's Diversity Director, where he achieved historic levels of minority and female officer additions - a challenging shift from a previous dont ask dont tell mentality around LGBTQ+ in the forces. He also led transformational work-life balance initiatives.

In this episode of Scaling Culture, Ron and Ken discuss:

GM's mission to become the most inclusive company in the world and some practices that keep them accountable
How to measure inclusion and GM’s 8 metrics
Some hiring practices to attract from a diverse candidate pool

For more information about Ken Barrett, please connect with him on LinkedIn.

For more information about the Scaling Culture Podcast or the Scaling Culture Masterclass, go to scalingculture.org.

Sunwing: Going From HR to People & Culture - Episode 61

Wed, 22 Sep 2021 05:08:00 -0300

Our guest is Deon Blyan - Director of Global Talent Development at Sunwing Travel Group.

Driven to help people thrive in dynamic organizational cultures, Deon spent 17 years in corporate retail operations in roles focused within learning, development, and people initiatives. In 2015, Deon aligned his career focus by officially joining the People & Culture side of business. Now within North America’s largest vertically integrated travel group, Deon oversees talent acquisition, training, development and engagement., bringing aligned methods of support and a collaborative approach while maintaining divisional uniqueness where necessary.

In this episode of Scaling Culture, Ron and Deon discuss:

Sunwing's 2-year journey going from traditional HR to P&C, from administrative to strategic partnerships.
How to unite culture and align teams when operating from 10+ countries around the world?
Leaders role in “change leadership” model
Ways that all companies can reinforce leadership competencies of the future

For more information about Deon Blyan, please connect with him on LinkedIn.

For more information about the Scaling Culture Podcast or the Scaling Culture Masterclass, go to scalingculture.org.

Culture DNA: Defining and Hiring for It - Episode 60

Wed, 15 Sep 2021 05:04:00 -0300

Our guest is Brett Putter - the founder and CEO of CultureGene and the author of 2 books: “Culture Decks Decoded” and “Own Your Culture: How to Define, Embed and Manage your Company Culture”.

Prior to founding CultureGene Brett was the Managing Partner at a specialist London based Executive Search firm where he successfully completed CxO, VP and Director level searches for over 400 companies.

Brett is a contributor to Forbes and Entrepreneur.com who writes a popular blog on culture-driven companies and is a sought-after speaker.

In this episode of Scaling Culture, Ron and Brett discuss:

Where many companies get hiring wrong when “hiring” for culture vs gut instinct?
How to really screen for values and behaviors?
Best practices for screening candidates from some of the most innovative companies in the world

For more information about Brett Putter, please go to culturegene.ai or connect with him on LinkedIn or by email at brett@culturegene.ai

For more information about the Scaling Culture Podcast or our upcoming Masterclass or our 2nd book “Scaling Culture”, go to ConnollyOwens.com.

Servant Leadership Legacy with Lieutenant Colonel Oakland McCulloch - Episode 59

Wed, 08 Sep 2021 11:11:00 -0300

Our guest is Lieutenant Colonel Oakland McCulloch, the author of “Your Leadership Legacy: Becoming the Leader You Were Meant to Be”

In his 23 year career in the Army he held numerous leadership positions in the Infantry and Armor branches and instructed at the US Army Ordinance School, the US Army Command and General Staff College, the Australian Command and Staff College, University of South Alabama, and Stetson University.

Leutenant Colonel McCulloch later became the Recruiting Operations Officer for the Eagle Battalion Army ROTC program at Embry-Riddle Aeronautical University where he has more than doubled the size of the program in 6 years.

He received thirty-one military service awards including the Bronze Star, eight Meritorious Service Medals, and the Humanitarian Service Medal.

In this special episode of Scaling Culture, Ron and LTC McCulloch discuss:

What do “selfless service” and Servant Leadership mean?
What can we learn from our best and worst bosses?
Can we become leaders or is this something that only some people are born with?
How to build a team where you as a leader make others feel valued and appreciated while still having them be the best version of themselves?

For more information about LTC McCulloch, please go to www.ltcoakmcculloch.com or connect with him on LinkedIn.

For more information about the Scaling Culture Podcast or our upcoming Masterclass or our 2nd book “Scaling Culture”, go to ConnollyOwens.com

Ruthless Consistency: How Committed Leaders Build Organizations That Win - Episode 58

Wed, 01 Sep 2021 05:27:00 -0300

Our guest is Michael Canic, President and Chief Flagbearer of Making Strategy Happen, a consulting firm that helps committed leaders of mid-market companies turn ambition into strategy, and strategy into reality.

His recent book, Ruthless Consistency reached the top of two bestseller
lists and was selected by The Enterprisers Project as one of “10 Leadership Books to Stretch Your Skills in 2021.”.

Furthermore, this summer Michael’s book became available on Audible.

Michael has delivered over 600 presentations on strategy + execution to audiences on four continents and is a former national championship-winning college football coach who has a Ph.D. in the Psychology of Human Performance.

In this episode of Scaling Culture, Ron and Michael discuss:

How best sports teams have lots in common with high-performing organizations with great culture
How to create an environment where everyone is focused, committed, and engaged with the overall mission, purpose, and goals
Why strategic initiatives fail
How to use “Constructive accountability” to drive the right decision and actions

For more information about Michael, please go to www.makingstrategyhappen.com or connect with him on LinkedIn.

For more information about the Scaling Culture Podcast or our upcoming Masterclass or our 2nd book “Scaling Culture”, go to ConnollyOwens.com

If you’re enjoying the Scaling Culture podcast, please subscribe and share, we’ll be back next week with another incredible guest!

Zurich Insurance: Shifting From Command and Control to Employee Empowerment - Episode 57

Wed, 28 Jul 2021 05:30:00 -0300

Our guest is David Henderson, Group Chief Human Resources Officer at Zurich Insurance.

Since joining the company in 2017, David has executed an HR strategy to support culture transformation, focused on delivering tangible improvements in employee experience and on aligning the capability, commitment, and culture of the company to its strategic vision, purpose, and values. Prior to Zurich Insurance, David also held a number of executive roles at MetLife and PepsiCo.

In this episode of Scaling Culture, Ron and David discuss:

The experience of moving from a command-and-control culture to a more customer-centric and employee empowerment model with a focus on purpose values and soft skills
Change management tools and processes, from Organizational Health Index and eNPS to new Zurich Insurance Performance Management System.
The process of getting 55,000+ people aligned as well as how to get a buy-in both at the Board and mid-management level.

For more information about David, please connect with him on LinkedIn.

For more information about the Scaling Culture Podcast or our upcoming book and Masterclass “Scaling Culture”, go to connollyowens.com

Deloitte: How to Use Language and Collaboration to Align 330,000+ People - Episode 56

Wed, 21 Jul 2021 09:04:00 -0300

Our guest is Dawn Crouch, COO Global Regulatory & Public Policy for Deloitte.

Dawn has spent over 20 years of her career with Deloitte in both internal strategic roles and client-facing consulting roles across the financial services, pharmaceutical/life sciences, manufacturing, and the public sector. In her current COO role, she leads talent, finance, operations, and strategic projects for the business unit. A common thread Throughout her career has been focusing on initiatives around people engagement and inclusion for the firm.

In this episode of Scaling Culture, Ron and Dawn discuss:

Why “words really matter” and how to use language to align hundreds of thousands of Deloitters around the globe
How to use a collaborative mindset to execute strategic global initiatives in ways that are not disruptive to local leaders
Deloitte’s experience with giving autonomy to their associates by moving away from compliance to professional obligations

For more information about Dawn, please connect with her on LinkedIn.

For more information about the Scaling Culture Podcast or our upcoming book and Masterclass “Scaling Culture”, go to connollyowens.com

KingSett Capital: The Power of Vulnerability, Sustainability and Company Stories - Episode 55

Tue, 13 Jul 2021 14:25:00 -0300

Our guest is Jon Love, the founder, and CEO of KingSett Capital, a Canadian private equity real estate investment business that owns interests in a $19.1 billion portfolio of assets. Founded in 2002, KingSett has raised $12.5 billion of equity for its Growth, Income, Urban, Mortgage, and Affordable Housing strategies.

Jon serves on the Board of Directors of the Chief Executives Organization, is a member of the Business Council of Canada and YPO and of the Order of Canada. We were honoured to host Jon on the podcast.

In this episode of Scaling Culture, Ron and Jon discuss:

Core values being a foundational component of any culture
The power of company stories and how critical they are for sustainability
Nothing-is-perfect mentality and vulnerability as key drivers of constant growth

For more information about Jon, please connect with him on LinkedIn.

For more information about the Scaling Culture Podcast or our upcoming book and Masterclass “Scaling Culture”, go to connollyowens.com

The Good, The Bad, and the Ugly of Creating Company Culture - Episode 54

Wed, 07 Jul 2021 05:31:00 -0300

Our guest is Lorenzo Gomez - a 3x bestselling author, the founder of Geekdom Media, Texas’ largest coworking space, and cofounder of The 80/20 Foundation, a philanthropic organization dedicated to investing in the future of San Antonio.

His new book, The Rack We Built, hit #1 best seller on Amazon and is catching a nice bit of buzz. It talks about the good, the bad, and the ugly of creating company culture and shares a couple of culture horror stories some of us can relate to that are still all too common in todays workplace.

Lorenzo is an amazing resource on what it takes to build award-winning company culture -- especially during periods of growth -- based on his experience working with Rackspace from a scrappy startup through to its IPO.

In this episode of Scaling Culture, Ron and Lorenzo discuss:

The Rackspace story of building “a winning team on an inspiring mission with each member being valued”
Practical strategies and tactics to help systemize a process of scaling a workplace culture
What is the future of “culture” and current trends companies should be embracing

For more information about Lorenzo or his books, please go to lorenzogomez.com or his Amazon page

For more information about the Scaling Culture Podcast or our upcoming book and Masterclass “Scaling Culture”, go to connollyowens.com

Driving Culture Through Employee and Customer Experience - Episode 53

Wed, 30 Jun 2021 05:30:00 -0300

Our guest is Tina Hodges - Chief Executive & Chief Experience Officer at Advance Financial and President at Tennessee Action 24/7, an online sports betting company with fantastic customer service which very different from many of their competitors.

Obsessed with employee and customer experience, Tina grew Advance Financial to 1,400 employees across 100+ locations and was named for 8 consecutive years on Inc. Magazine’s list of fastest-growing privately-owned companies.

Tina was appointed to serve as Board Chair of the Volunteer Tennessee Commission. She is a member and supporter of numerous non-profits and charitable organizations both personally and through the Advance Financial Foundation.

In this episode of Scaling Culture, Ron and Tina discuss:

How to create a culture focused on both employee and customer experience in a tough industry
The “Zero Risk” concept, Paid Volunteering, and other culture development systems
Advance Financial’s pandemic experience and how to change employee mindset

For more information about Tina, please connect with her on LinkedIn.

For more information about the Scaling Culture Podcast or our upcoming book and Masterclass “Scaling Culture”, follow us on LinkedIn or go to connollyowens.com

A Culture of Caring & Active Listening - Episode 52

Wed, 23 Jun 2021 11:55:00 -0300

Our guest is Bob Selle - Chief People Officer at Ocean State Job Lot.

Bob is recognized as an HR Icon, Futurist, and Culture Transformation Influencer. Together with his team is leading a transformation that has named Ocean State Job Lot a Forbes Best Midsize Employer three of the past four years and has received DEI recognition and multi state safety and associate wellbeing awards.

Also, as a believer in collaboration and giving back, Bob is committed to pay it forward by consulting and advising several startups. His volunteer work includes the Rhode Island Free Clinic and mentoring at the Non violence Institute.

In this episode of Scaling Culture, Ron and Bob discuss:

How critical it is to practice active and deep listening to create a culture of trust and belonging
Ocean State Job Lot systems and processes to stay focused on the wellness of their associates and making sure people love coming to work
Some great questions every company should be asking themselves when trying to redesign a workplace in the post-pandemic world

For more information about Bob and to follow his work go to bobsellethehrguy.com or just connect with him on LinkedIn.

For more information about the Scaling Culture Podcast or our upcoming book and Masterclass “Scaling Culture”, go to connollyowens.com

Harvard Business School: How To Build Fearless Organizations - Episode 51

Wed, 16 Jun 2021 05:49:00 -0300

Our guest is Amy Edmondson - Professor of Leadership and Management at Harvard Business School.

Amy has authored multiple books, including her most recent, The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation and Growth, which has been translated into 11 languages.

Amy has been recognized by Thinkers50 global ranking of management thinkers since 2011, and recently ranked #3 in 2019; she also received their Breakthrough Idea Award, and Talent Award.

In this episode of Scaling Culture, Ron and Amy discuss:

How to build psychological safety on a team and organizational level?
What role psychological safety plays in building a diverse and inclusive environment at work?
How to set the stage as a leader for your staff to have a strong answer to the question ‘Why bother?’
How to be explicit in asking for feedback and clear that you don’t expect your team to have all the answers?

For more information Amy, connect with her on LinkedIn and to learn more about Amy's books, please go to Amy's page on Amazon.com

For more information about the Scaling Culture Podcast or our upcoming book and Masterclass “Scaling Culture”, go to connollyowens.com

Comcast: Work Together To Win Together - Episode 50

Wed, 09 Jun 2021 05:41:00 -0300

Our guest is Wayne Davis, ex-SVP of HR at Comcast and an HR Consultant.

A Human Resources veteran with more than 25 years of experience, Wayne has developed and led human resources teams for several fortune 500 companies including Comcast NBCU, YRC Worldwide, American Greetings, Northrup Grumman, Baxter International, and Frito-Lay.

In many of his roles, he has overseen the delivery of a comprehensive suite of HR solutions which include talent acquisition, organizational design, employee engagement, total rewards, succession planning, employee development, and workforce analytics.

In this episode of Scaling Culture, Ron and Wayne discuss:

Wayne’s AHA moment and a shift from traditional HR to People & Culture mindset
The Comcast Culture Transformation, “Flame Process” and the outcome of working together to win together
Org design for the new path forward, before/after changes, challenges and impacts

For more information about Wayne, please connect with him on LinkedIn

For more information about the Scaling Culture Podcast or our upcoming book and Masterclass “Scaling Culture”, go to connollyowens.com

Ford Motor Company: Diversity, Equity, and Inclusion - Episode 49

Wed, 02 Jun 2021 06:54:00 -0300

Our guest is Lori Costew, Chief Diversity Officer and People Strategy at Ford Motor Company.

In this role, Lori oversees the company’s corporate diversity, equity, and inclusion efforts to cultivate a culture of belonging and advance the organization’s mission and business objectives.

She has been with Ford for nearly three decades and has leveraged her expertise in various positions. In addition to her leadership role, Lori is also an accomplished author of two award-winning novels that provide inspiration and tools against bullying.

In this episode of Scaling Culture, Ron and Lori discuss:

Ford’s intentional focus on Diversity, Equity, and Inclusion
Strategies on how to develop deep listening amongst leaders
D&I Audit
WHY, WHAT & HOW behind “Days of Understanding” at Ford? This was a unique approach we hope will inspire listeners.

For more information about Lori, please connect with her on LinkedIn.

For more information about the Scaling Culture Podcast or our upcoming book or Masterclass “Scaling Culture”, go to connollyowens.com

Bank of America: Diversity & Inclusion, Coaching - Episode 48

Wed, 26 May 2021 05:06:00 -0300

Our guest is Renata Ledecky Brum, Vice President of Human Resources at Bank of America.

Renata is a master coach, motivational speaker and humanitarian who is committed to guiding people and organizations into their highest potential. Her passion lies in supporting people out of suffering and limitation and into fulfillment. Her superpowers of intuition, no-nonsense and empathy help people break through challenges that at one time seemed insurmountable. Bottom line: she helps people get “over it and on with it!” with love.

In this episode of Scaling Culture, Ron and Renata discuss:

Diversity & Inclusion
Bank of America’s systems and practices around:
- helping employees reveal their sexual preference
- building a place where all can feel comfortable sharing how they self identify
- celebrating differences
Coaching Pre/Post-Covid and the power of dealing with the individual as a whole including their mental and emotional wellness

For more information about Renata, please connect with her on LinkedIn: https://www.linkedin.com/in/renata-ledecky-brum-14537541/

For more information about the Scaling Culture Podcast or our upcoming book or Masterclass “Scaling Culture”, go to connollyowens.com.

Culture Renovation - Episode 47

Wed, 19 May 2021 11:36:25 -0300

Our guest is Kevin Oakes - Author of Culture Renovation and CEO and founder of the Institute for Corporate Productivity (i4cp).

Kevin is a frequent author and international keynote speaker on next practices in human capital and works with business and HR executives on people practices that drive high performance.

Kevin led numerous companies, for example he was Founder and President of SumTotal Systems and before that, Chairman & CEO of Click2learn, a company that was founded in 1985 by Paul Allen the co-founder of Microsoft.

In this episode of Scaling Culture, Ron and Kevin discuss:

Kevin’s book “Culture Renovation: 18 Leadership Actions to Build an Unshakeable Company”
Practical and tactical guidelines for companies to plan a culture change
How to build and maintain a culture of tomorrow and what are some silver linings of this pandemic we’re in - on organizational cultures globally?

For more information about Kevin Oakes, please connect with him on LinkedIn or go to culturerenovation.com

For more information about the Scaling Culture Podcast or our upcoming book or Masterclass “Scaling Culture”, go to connollyowens.com

Design Thinking Mindset in L&D - Episode 46

Wed, 12 May 2021 05:26:00 -0300

Our guest is Laura Dannels - Head of Talent and Chief Learning Officer at Wellstar Health System and Associate Faculty for Columbia University’s Human Capital program.

Laura’s background is connected to well-recognized establishments:

At Kaiser Permanente her leadership efforts were globally recognized in Training Magazine where she was selected as a “Top 5 Global Emerging Leader” for the creation of KP Leadership University.
At Pacific Gas and Electric Company she led transformational leadership development which resulted in the organization ranking #14 in Training Magazine’s premier list of “Top Global Training Organizations." Her endeavor received praise as a model program for growing leaders from The White House and the Obama Administration.

Also, Laura has a passion for helping communities thrive and currently serves as a board member of JDC, a leading global humanitarian organization working in over 70 countries.

In this episode of Scaling Culture, Ron and Laura discuss:

How to apply a design thinking mindset to strengthen the organizational culture
How VR and other L&D innovations can enhance the employees' experience
Her company Wellstar Health’s pandemic experience and what the future of HR looks like there?

For more information about Laura Dannels, please connect with her on LinkedIn: https://www.linkedin.com/in/lauradannels/

For more information about the Scaling Culture Podcast or our upcoming book or Masterclass “Scaling Culture”, go to connollyowens.com

The Core Value Equation - Episode 45

Wed, 05 May 2021 05:45:00 -0300

This episode's guest is Darius Mirshahzadeh, Core Value Evangelist, a Best Selling Author of “The Core Value Equation”.

Darius was ranked #9 in Glassdoor’s Top Ranked CEOs in America as CEO of TMS and is an Inc 5000 CEO, ranking #40 in the entire country.

He is also the host of the Top 100 Podcast, The Greatness Machine, where he interviews some of the most interesting and accomplished people who are living their passions to create greatness in the world

In this episode, Ron and Darius discuss:

Why every company should care about discovering and designing their core values?
How to bring core values to life and what are the most typical roadblocks on that journey?
How to measure if your organization is living the core values and how they influence the overall business results?

For more information about Darius, please connect with him on LinkedIn or go to therealdarius.com

For more information about the Scaling Culture Podcast or our upcoming book or Masterclass “Scaling Culture”, go to connollyowens.com

Leading the Next Generation - Episode 44

Wed, 28 Apr 2021 05:59:00 -0300

The guest of this episode is Amy Hanlon-Rodemich, Chief People Officer at GlobalLogic.

Amy is a deeply experienced HR executive who has helped some of Silicon Valley’s top brands scale and grow, from Yahoo to VMware.

Prior to joining GlobalLogic, Amy was VP of Human Resources at Synopsys and EVP of People at Milestone Technologies

In this podcast, Ron and Amy discuss:

How to deal with the younger generation workforce and how they think differently
How does org design around Gen Z look like, the digital experience and access to information?
What is a “success path” and how does it differ from the traditional “career paths”?

For more information about Amy, please connect with her on LinkedIn: https://www.linkedin.com/in/amymhanlon/

For more information about the Scaling Culture Podcast or our upcoming book or Masterclass “Scaling Culture”, go to connollyowens.com

Redefining HR - Episode 43

Wed, 21 Apr 2021 05:35:00 -0300

Lars Schmidt is the Founder of the Redefining HR Accelerator and Amplify (an HR executive search and consulting firm).

Lars has spent over 20 years in the industry building a range of leading global companies. He’s a writer for Fast Company, author of the bestselling book Redefining HR, co-author of Employer Branding for Dummies, and Host of the Redefining HR podcast.

In this episode, Ron and Lars discuss:

What “Modern HR” looks like and how it operates
How to make a change from command-and-control to decentralized-empowering structures
How to drive accountability and reporting

The Culture of Passionate Believers & Agile Innovators - Episode 42

Wed, 14 Apr 2021 05:30:00 -0300

Caroline Stockdale is Chief People and Communications Officer at First Solar and a member of the Forbes Human Resources Council.

Prior to joining First Solar, Caroline served as the Chief Executive Officer for First Perform, Chief People Officer for Medtronic, EVP of Global Human Resources and Business Operations for Warner Music Group, The senior HR leader in global divisions of American Express and General Electric.

In this episode, Ron and Caroline discuss:

The power of a strong mission
How to build an agile and innovative culture
Corporatitis vs the mindset of being an entrepreneur

How To Embed Learning & Innovation Into Organizational Culture - Episode 41

Wed, 07 Apr 2021 07:18:00 -0300

Kelly Rider is Chief Learning and Talent Officer at PTC, a leading digital transformation solutions company.

She is responsible for establishing the central learning organization and driving PTC’s learning digital transformation.

Prior to PTC, Kelly held leadership positions in corporate L&D at SAP, SuccessFactors, Hewlett-Packard, and ACS/Intellinex.

In this episode, Kelly and Ron discuss:

How to create a culture of continuous learning and improvement?
How to shift from a traditional learning mindset to that of a constant learner?
What is innovation and what are some ways we can embed creativity and innovation into organizational culture?

Mindsets & Skills of Leaders of Tomorrow - Episode 40

Wed, 31 Mar 2021 06:49:00 -0300

Jacob Morgan is a 4x best-selling author, TED and keynote speaker, futurist, and the creator of FutureofWorkUniversity.com, an online education and training platform that helps future proof individuals and organizations by teaching them the skills they need to succeed in the future of work.

Jacob also hosts the Future of Work podcast, a weekly show where he speaks with senior executives, business leaders, and bestselling authors about how the world of work is changing.

He believes in creating organizations where we all WANT to show up to work, not where we NEED to show up to work.

In this episode, Jacob and Ron discuss:

key skills & mindsets that leaders of tomorrow need and how to develop them
How our perceptions define our reality as well as how we see the leadership in our team
What coaching is and why not all leaders are great coaches?
What is a futurist and how to become one?

Humanizing Organizational Cultures - Episode 39

Wed, 24 Mar 2021 06:24:00 -0300

Hilary Corna has over 10 years of experience working in senior executive positions for companies like Toyota Motor Asia Pacific and speaking on stages across the world.

Hilary’s been featured in the New York Times, Fortune, ForbesWoman, The Wall Street Journal, NBC, and dozens of other publications.

As a best-selling author of “One White Face”, her words have influenced leaders at every level to embrace their own humanity and in turn, become more conscious, empathetic and empowering with those they lead. Hilary’s weekly thought-provoking emails are a must-read.

In this episode, Hilary and Ron discuss:

How to humanize organizational culture?
How to develop a culture of love and caring?
How to use automations for the good of the company vs dehumanizing the workplaces?

How To Strengthen Organizational Culture - Episode 38

Wed, 17 Mar 2021 06:20:00 -0300

Michael Salamey is Chief People Officer for a 3D e-commerce company “Ultimate 3D Printing Store”.

Michael has spent 20 years in HR and Operations leadership, holding roles from Manager of People Development for North America's 12th largest LTL (Less-Than-Truckload) carrier to Chief Human Resources Officer (CHRO) of an international property mapping firm and Chief Operations Officer for a large Tampa-based Metro by T-Mobile retailer.

In this episode, Michael and Ron discuss:

Employee vs Leader mentality
Ways tech can drive results
The importance of explaining how the business works financially to a new person joining the company and how their role participates in that

How To Use Negotiation Tactics To Build Relationships - Episode 37

Wed, 10 Mar 2021 06:30:00 -0400

Derek Gaunt is the author of Ego, Authority, Failure and a lecturer & trainer with 29 years of law enforcement experience, and ultimately became commander of hostage negotiations teams in the Washington, DC metropolitan area.

He is a negotiation trainer and personal coach now at Black Swan Group. Derek trains organizations around the world, on how the practices and principles on hostage negotiation that he learned in the field, can be applied to the business world.

In this episode, Derek and Ron not only discussed the below 4 topics but also Ron opened up about some of his own challenges managing his emotions in heated situations and Derek coached him in real time without missing a beat!

How a curiosity mindset actually drives effective negotiation?
A tried and tested tactic to make someone divulge more insight & context
The power of empathy in all communication
What are the “black swans” and how can you uncover them?

Microsoft’s Culture Transformation - Episode 36

Wed, 03 Mar 2021 06:53:00 -0400

Bhavana Bartholf is the Chief Transformation Officer for Microsoft USA, a $46B business with 9800+ people.

She is recognized as a transformational leader, innovative technologist, STEM advocate and ally for women and racial/ethnical minorities (REM). She has a strong proven track record for growing female/REM workforce while promoting diversity and inclusion.

Bhavana is dedicated to fostering positive, transparent, and collaborative work environments.

In this episode, Bhavana Bartholf and Ron Lovett discuss the following 4 topics:

How Microsoft’s Culture was transformed from “know it all” to “learn it all”
The importance of defining a culture
Empathy + vulnerability = bravery
Key steps to any organizational culture transformation or change management

The Culture Transformation at Tim Hortons - Episode 35

Wed, 24 Feb 2021 06:01:54 -0400

Dan MacDougall is a Tim Hortons franchisee in Atlantic Canada and he is a long-standing client of ours, who managed a culture transformation in his quick serve business and shares his journey of taking over the family business in a small town in Nova Scotia, Canada.

Dan didn't look to other franchisees for solutions, he knew they had the same challenges and weren't trying anything different. Instead, Dan decided to work on his culture and connect with people who were doing incredible things to create engaged teams.

Dan shares what a struggle it is to transform a culture and some of the difficult conversations he had along the way.

In this episode, we discuss common challenges in quick serve restaurants, and how the pandemic surprisingly led to the strongest cultural breakthrough in his team when he showed true leadership.

How to Build a Psychologically Safe Environment - Episode 34

Wed, 17 Feb 2021 08:01:00 -0400

Bill Flynn is the author of the best-selling book “Further, Faster - The Vital Few Steps that Take the Guesswork out of Growth''.

He has collaborated with Alan Mulally, pitched Steve Jobs, has worked for and advised hundreds of companies, including startups, where he has a long track record of success spanning multiple industries.

In this episode, Bill talks about how to build a psychologically safe environment, how to lead with the brain in mind, and how to unlock more human potential.

The Culture of Creativity & Innovation - Episode 33

Wed, 10 Feb 2021 08:01:00 -0400

Josh Linkner is a creative troublemaker. He started his career as a jazz guitarist and then went on to become the founder and CEO of five tech companies, which sold for a combined value of over $200 million.

Josh is also a deeply experienced business leader, venture capitalist, top-rated keynote speaker, and the author of four books including the New York Times Bestsellers, Disciplined Dreaming and The Road to Reinvention.

In this episode, Josh talks about techniques & systems companies and individuals can use to upgrade creativity by 5%, popular myths about human creativity, and how small everyday innovations drive oversized results.

Culture Change Across Franchises at Yum Brands UK - Episode 32

Wed, 03 Feb 2021 08:01:00 -0400

David Sturdee has been with Yum! Brands for the past 13 years, working in several regions; MENA, Asia Pacific and most recently Europe, as COO/CCO for Pizza Hut. David has been at the forefront of driving a foundational approach to the brand engagement, while deploying technology to change the customer experience. A firm believer in culture as the multiplier to strategy and technology deployment.

In this episode, David talks about the impact of the pandemic on the restaurant industry, Yum Brands! restaurants’ experience going through a big culture shift, and how to build an environment where franchisees feel safe, aligned, and empowered.

The Culture of Collaboration & Inclusivity - Episode 31

Wed, 27 Jan 2021 08:01:00 -0400

Renata Mrazova is the Chief People Officer at Home Credit International with more than 78,000 employees.

She has been named several times among the Top 25 business female leaders in Czech business and in 2014, and awarded the most influential businesswoman of the Czech market. In 2020 she ranked 8th place in Forbes ́s magazine’s most successful women in the Czech Republic.

Renata is also a Co-founder of Polaris, a network and community focusing on improving the diversity and inclusiveness in society via mentoring, peer-to-peer coaching, organizing educational workshops and events and inspirational conferences.

In this episode, Renata talks about how to build a collaborative culture and make a shift from an individualistic approach to strong collaboration; how diversity doesn’t always equal inclusion and tips to create a truly inclusive environment; what is the most important / underrated skill that we don’t train our people on.

Mission-Driven Culture - Episode 30

Fri, 22 Jan 2021 13:42:55 -0400

Carlos Adame is the Chief Human Resources Officer at Providence which is the 3rd largest not-for-profit system in the United States with more than 115,000 employees or caregivers as they like to call them and 170 years old legacy.

Carlos brings over 25 years of leadership experience in leading significant organizational change and managing all aspects of human resources at well-known organizations such as UPS, PacifiCare, United Healthcare and most recently as Chief Human Resources Officer at AltaMed Health Services.

Carlos is also an associate professor teaching graduate-level Human Resources courses at USC Bovard College.

In this episode, Carlos talks about how to deepen the employees’ connections to the company mission and values, how to identify a culture fit in candidates, and some key initiatives that allow Providence caregivers to make the world a better place.

Culture of Learning - Episode 29

Fri, 15 Jan 2021 11:18:12 -0400

Tanya Moore has over 20 years of consulting and Human Resource (HR) experience in the private, public, and non-profit sectors. She is currently the Chief People Officer for M.C. Dean with responsibility for attracting, hiring, engaging world-class technical and business talent.

Tanya served as a Partner in IBM’s Talent & Transformation organization, bringing leading practices to clients to support their workforce transformation. Ms. Moore also served as the Global Corporate Headquarters Director of IBM Career & Skills, with responsibility for envisioning and executing a new career and skill acceleration experience for the IBM workforce, which included the vision, strategy, and execution of corporate-wide career and skill programs.

Silver Spoon - Episode 28

Mon, 11 Jan 2021 08:31:18 -0400

Bennie Fowler is a wide receiver for the New Orleans Saints. In 2016 he became an NFL Superbowl Champion and caught Peyton Manning's last pass.

He is a public speaker and In 2019 he authored “Silver Spoon: The Imperfect Guide to Success”, where Bennie shares stories that will help you overcome what’s holding you back.

Zappos Culture - Episode 27

Fri, 18 Dec 2020 09:55:50 -0400

Hollie Delaney is one of the best HR speakers in the world and has many years of experience in the world of human resources. She started her Human Resources career in 1996 and then led the Zappos Human Resources team for 15 years.

Hollie is a trailblazer in building HR departments that drive cultures who treat their employees as customers. She spearheaded things like 30-day onboarding at Zappos for everyone from the front line to CEO.

Culture Through Crises - Episode 26

Fri, 11 Dec 2020 10:19:15 -0400

Kelly Ann Doherty serves as EVP and Chief People & Communications Officer for Mr. Cooper Group overseeing all facets of human resources and corporate communications. She also leads their culture initiatives to create a more encouraging and empowering work environment.

Kelly Ann is a strategic leader, seasoned in navigating the landscape of the financial services industry and served as a crisis spokesperson, public affairs expert, communications innovator and executive counselor.

Kelly Ann is also active in the community, serving on the Board of Directors for The Women’s Center of Tarrant County.

On today's episode Kelly Ann speaks to us about how to manage culture through crises, hybrid working & fairness models and building an organization that attracts the next generation.

Zoom Culture - Episode 25

Fri, 04 Dec 2020 10:03:47 -0400

Jodi Rabinowitz is the head of talent and organization development at Zoom Video Communications and former head of talent acquisition and organizational development at The Metropolitan Museum of Art, where she implemented a five-year strategic plan focused on enhancing the employee experience. She honed her nimble leadership approach as a talent advisor at The Center for Creative Leadership and through her early career in social work.

Today Jodi shares with us everything about the culture at Zoom and what makes an amazing ‘Zoomie’.

Fix What Bugs You - Episode 24

Fri, 27 Nov 2020 09:41:58 -0400

Paul Akers is the founder and president of FastCap, a product development company specializing in woodworking tools and hardware for professional builders.

He is also the author of 2 Second Lean, Lean Health, Lean Travel, lean Life and Banish Sloppiness. In 2016, Paul’s book, 2 Second Lean, was recognized by the Shingo Institute and won the Research and Professional Publication Award.

Paul is an energetic speaker whose core passion is helping people discover their full potential and showing others how to implement Lean in their business and personal life.

Leadership & Complex Cultures - Episode 23

Mon, 16 Nov 2020 11:07:36 -0400

Former Head of Leadership and Organizational Effectiveness for Manulife, Former Head of Enterprise Business Engagement and Implementation for Global HR at CIBC and Chief People Officer of ATB.

Tara oversees human resources, team member programs, change management, and internal communications. Tara brings a wealth of leadership experience in human resources and talent development to the People & Culture teams.

Lead Like a Human - Episode 22

Mon, 02 Nov 2020 13:29:30 -0400

Adam Weber is the Chief People Officer and Co-Founder of Emplify and author of Lead like a human. At Emplify, he helps lead an innovative, highly engaged culture and shares those learnings with strategic people leaders all over the world. He is an expert and speaker on employee engagement, culture, team performance, and leadership development. In 2020, Adam was added to Business Insider's list of Rising Stars in Human Resources.

Southwest Airlines Core Values - Episode 21

Mon, 19 Oct 2020 14:19:10 -0300

*** Correction: Ron Lovett refers to Gary Kelly as President of Southwest Airlines, his actual title is CEO & President.

Senior Director of People for Southwest Airlines Shari Conaway, embodies the principles of Servant Leadership

Shari learned her Leadership skills from the ground up, starting as a Recruiter and then holding several different positions leading up to her current role. In her over 26 years at Southwest, her focus has always been on leading, guiding, and serving both External and Internal Customers.

Shari has over 30 years of Human Resources experience and has a passion for the airline industry and for Southwest Airlines.

Today Shari gives us a crash course on culture, talent acquisition and everything that goes into building high-performing teams.

Stronger Customer Connections - Episode 20

Mon, 05 Oct 2020 12:08:50 -0300

John DiJulius is the authority on World Class customer experience. He is an international consultant, keynote speaker, and best-selling author of five customer service books. His newest book is, The Relationship Economy - Building Stronger Customer Connections in The Digital Age.

John isn’t just talking about it, he lives it, as a very successful entrepreneur. He is the founder of three businesses: The DiJulius Group, John Robert’s Spa, and Believe in Dreams, a non profit that helps make dreams come true for deserving children. John talks to us today about how to make customer service our greatest competitive advantage.

Nine Lies About Work - Episode 19

Mon, 14 Sep 2020 15:19:11 -0300

Ashley Goodall is an executive, leadership expert, author, and has spent his career exploring large organizations from the inside.

He currently serves as the Senior Vice President of Methods and Intelligence at Cisco, the data and research engine behind all the people stuff across the company. Prior to this, he led Leadership and Team Intelligence, an organization at Cisco focused entirely on serving teams and team leaders.

He is the co-author, with Marcus Buckingham, of Nine Lies About Work: A Freethinking Leader’s Guide to the Real World—which was selected as the best management book of 2019 by Strategy + Business and one of Amazon’s best business and leadership books of 2019. He is also the author of two cover stories in the Harvard Business Review: The Feedback Fallacy—which was Harvard Business Review’s most popular article of 2019—and Reinventing Performance Management.

This edition of the scaling culture podcast was recorded with live audience on zoom. Guests could ask questions and interact live with our guest. For more information about our next live event pleas see the show description.

Positive Leadership - Episode 18

Tue, 08 Sep 2020 11:24:11 -0300

Certified Coach and former Entrepreneurs Organization president out of Montreal.

Shawn works with entrepreneurs and their businesses to help accelerate their growth, while finding personal balance and happiness. He actively participates in mentoring programs, helping young entrepreneurs improve as both business leaders and individuals.

In today's discussion Shawn talks about what is critical to becoming a more confident and happy leader.

Power Your Tribe - Episode 17

Mon, 24 Aug 2020 16:13:40 -0300

Bill Gates calls her “super high bandwidth.”

Bill Clinton has thanked her for “fostering American entrepreneurship.”

For over 30 years Leadership and Culture Coach, Serial Entrepreneur, and New York Times bestselling author Christine Comaford has helped leaders navigate growth and change. She specializes in applied neuroscience, which helps her clients achieve tremendous results in record time.

Her three bestselling business books are Wall Street Journal bestseller & USA Today bestseller.

SmartTribes: How Teams Become Brilliant Together and

PowerYour Tribe: Create Resilient Teams in Turbulent Times and New York Times bestsellers

Rules for Renegades.

Succession Planning - Episode 16

Mon, 17 Aug 2020 14:35:36 -0300

Beth Miller is the founder of executive velocity, an organization that provides expert advice on leadership capabilities and succession planning. On today's episode she discusses the assessment process, the importance of understanding potential and why leaders should give serious thought to their own succession planning efforts.

Links
Executive Velocity
Ashley Goodall Livecast Registration

Neverboss - Episode 15

Mon, 10 Aug 2020 09:20:01 -0300

Kevin Crenshaw is the author of Neverboss - a blueprint guide for empowering leadership. Kevin thrives on empowering leadership, creating order out of chaos, transforming cultures and companies, turning ordinary workers into extraordinary leaders and raising an incredible family.

Linkes:
Neverboss
Ashley Goodall Livecast Registration

Earn The Right To Lead Through Coaching - Episode 14

Mon, 27 Jul 2020 10:15:59 -0300

This episode was recorded live with an audience from around the world.

Gregg is President of Bluepoint Leadership Development, one of the finest leadership training and coaching companies in the world today. He personally coaches many of the most successful executives in the Fortune 100 companies and has worked in 40 countries in nearly every major industry.

Links

B luepoint Leadership

The Master Coach

Ron Lovett

Scaling Culture Community

Registration for next LIVECAST

Conscious Leadership - Episode 13

Mon, 06 Jul 2020 13:59:51 -0300

Sebastian Ross is a thought leader in the space of leadership, culture, and conscious business. His personal mission is to "Help people flourish in life through work." In this pursuit, he studies theories, methodologies, systems that allow companies to create healthy cultures, thriving employees, and by these means, achieve sustained social impact and financial success.

FREE LIVECAST REGISTRATION
Thursday July 23rd, 2pm EST join us as we interview Gregg Thompson on a special live edition of the Scaling Culture Podcast. There will be a Q&A session where you can ask your own questions and participate with our incredible guest.

Free Registration

Links:
Ron Lovett
Connolly Owens
Scaling Culture Community

Effective Change Management - Episode 12

Mon, 29 Jun 2020 12:58:10 -0300

Matt Symes is the CEO of Symplicity Designs, the President of United Sign & Trimline, and has equity interests in sectors as diverse as online education, geo-spatial scanning, bio-tech, and real estate.

Over the last 8 years, Matt has worked with more than 400 organizations leading transformational changes in workplace culture. Most recently during COVID-19 Symplicity emerged as a calming voice for more than 2000 leaders.

Links:
Symplicity Designs
Ron Lovett
Connolly Owens
Scaling Culture Community