Banking Uncovered Podcast https://rfiglobal.podbean.com Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how institutions are reacting to new customer needs. At the same time as the rapid development and enhancement of data capability, the impact of generative AI and the emergence of stronger fintech propositions, traditional banks have invested heavily in their digital capabilities. As the industry stalwarts, challengers and fintechs continue to compete in this new digital and physical world, we bring together divergent opinions and viewpoints. Talking to CEOs, founders, global experts and leaders in banks, payments, fintechs and challengers spanning the globe, we ask the big questions facing the industry. In depth interviews and panel discussions, combined with RFIs global customer data lake will ask: · What are evolving needs of customers and what are the key trends? · What are the next innovations that will meet these? · Which players are responding to new and emerging customer needs and what propositions are working? · Are new and upcoming regulations going to impact the market and how? Tue, 02 Jun 2026 09:45:22 +0100 https://podbean.com/?v=5.5 en Copyright RFI Global. All rights reserved. Business 1440 episodic Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how institutions are reacting to new customer needs. At the same time as the rapid development and enhancement of data capability, the impact of generative AI and the emergence of stronger fintech propositions, traditional banks have invested heavily in their digital capabilities. As the industry stalwarts, challengers and fintechs continue to compete in this new digital and physical world, we bring together divergent opinions and viewpoints. Talking to CEOs, founders, global experts and leaders in banks, payments, fintechs and challengers spanning the globe, we ask the big questions facing the industry. In depth interviews and panel discussions, combined with RFIs global customer data lake will ask: · What are evolving needs of customers and what are the key trends? · What are the next innovations that will meet these? · Which players are responding to new and emerging customer needs and what propositions are working? · Are new and upcoming regulations going to impact the market and how? RFI Global RFI Global No false https://feed.podbean.com/rfiglobal/feed.xml https://pbcdn1.podbean.com/imglogo/image-logo/2385855/Podcast_Logo_Updated8x9lu.png Banking Uncovered Podcast https://rfiglobal.podbean.com 144 144 Banking Uncovered Episode 28: Redefining relationship banking in a digital-first world Banking Uncovered Episode 28: Redefining relationship banking in a digital-first world https://rfiglobal.podbean.com/e/banking-uncovered-episode-28-redefining-relationship-banking-in-a-digital-first-world/ https://rfiglobal.podbean.com/e/banking-uncovered-episode-28-redefining-relationship-banking-in-a-digital-first-world/#comments Tue, 02 Jun 2026 09:45:22 +0100 rfiglobal.podbean.com/266c4954-4443-3294-9a96-d279867ecbac As digital adoption accelerates across commercial and business banking, the role of the relationship manager is not diminishing - it is becoming more critical. 

In this episode of Banking Uncovered, Jon Ruston speaks with Claire May, Head of Commercial Clients at Santander UK, to explore how banks are redefining relationship management in a digital-first world. The discussion follows Santander’s recognition at RFI Global’s UK Banking & Finance Awards 2026, where it won awards for Best Relationship Managers (Business Banking) and Best Business Loan Services, based on feedback from over 4,500 UK business banking customers. 

Jon and Claire discuss the evolving role of Relationship Managers (RMs) and, based on Santander’s experience and RFI Global’s data, what small and medium-sized (SMEs and mid-market firms) and commercial businesses expect from their banking partners. They explore how expectations of both digital and human interactions are evolving, and how banks should respond by focusing on where they add the most value. Businesses increasingly expect seamless self-serve for everyday tasks, while placing greater value on human expertise in more complex moments. 

Topics discussed include: 

  • How customer expectations are evolving across digital and human channels 
  • How customer needs vary by business type, operational complexity and decision-maker 
  • Why demand for self-serve is growing, but human expertise is becoming more valuable 
  • The role of data and insight in understanding customers and improving delivery 
  • How banks can identify and respond to ‘moments that matter’ 
  • The impact of AI on relationship management and client engagement 
  • Why complexity, not size, should define relationship support 
  • How banks can better support fast-growing businesses 
  • The future of business banking and what will define success.  
]]> As digital adoption accelerates across commercial and business banking, the role of the relationship manager is not diminishing - it is becoming more critical. 

In this episode of Banking Uncovered, Jon Ruston speaks with Claire May, Head of Commercial Clients at Santander UK, to explore how banks are redefining relationship management in a digital-first world. The discussion follows Santander’s recognition at RFI Global’s UK Banking & Finance Awards 2026, where it won awards for Best Relationship Managers (Business Banking) and Best Business Loan Services, based on feedback from over 4,500 UK business banking customers. 

Jon and Claire discuss the evolving role of Relationship Managers (RMs) and, based on Santander’s experience and RFI Global’s data, what small and medium-sized (SMEs and mid-market firms) and commercial businesses expect from their banking partners. They explore how expectations of both digital and human interactions are evolving, and how banks should respond by focusing on where they add the most value. Businesses increasingly expect seamless self-serve for everyday tasks, while placing greater value on human expertise in more complex moments. 

Topics discussed include: 

  • How customer expectations are evolving across digital and human channels 
  • How customer needs vary by business type, operational complexity and decision-maker 
  • Why demand for self-serve is growing, but human expertise is becoming more valuable 
  • The role of data and insight in understanding customers and improving delivery 
  • How banks can identify and respond to ‘moments that matter’ 
  • The impact of AI on relationship management and client engagement 
  • Why complexity, not size, should define relationship support 
  • How banks can better support fast-growing businesses 
  • The future of business banking and what will define success.  
]]> RFI Global false No 2136 108 full Banking Uncovered Episode 27: Inside Singapore’s mass affluent: How banks can grow share of wallet Banking Uncovered Episode 27: Inside Singapore’s mass affluent: How banks can grow share of wallet https://rfiglobal.podbean.com/e/banking-uncovered-episode-27-inside-singapore-s-mass-affluent-how-banks-can-grow-share-of-wallet/ https://rfiglobal.podbean.com/e/banking-uncovered-episode-27-inside-singapore-s-mass-affluent-how-banks-can-grow-share-of-wallet/#comments Mon, 12 Jan 2026 11:55:17 +0000 rfiglobal.podbean.com/dd857204-907c-38e4-9cdc-b895d4627490 Singapore is a regional hub for banking and wealth, and one of Asia’s most developed and dynamic markets. Its affluent segment is highly attractive and increasingly complex. Affluent customers typically maintain relationships with multiple providers, creating a fragmented landscape where competition for share of wallet is increasingly intense. While domestic leaders like DBS, UOB and OCBC dominate share of wallet, international players like HSBC, Standard Chartered and Citi gain a disproportionate share of affluent consumers’ wallets.   

At the same time, digital is a fast-growing channel. Affluent consumers are asset-rich and time-poor. They expect instant control over their finances through mobile, with high-quality, personalised advice from relationship managers when decisions are complex or cross-jurisdictional.  

In this episode of Banking Uncovered, host Charles Green sits down with Stefano Colombu, Managing Director of Asia at RFI Global, to unpack Singapore’s mass affluent market and what is driving their share of wallet allocations. Drawing on data from RFI Global’s latest share of wallet tracker, they explore where wealth is concentrated, where it is leaking and how banks can compete more effectively across deposits, investments, cross-border flows and non-bank challengers. They explore the growing role of digital channels, AI-enabled services and the evolving balance between human and digital engagement. And much more 

Topics discussed:  

  • How banks can convert deposits into investments as interest rates fall with personalised advice, transparent outcomes and frictionless execution.
  • How to capture cross-border flows as Singaporeans increasingly bank offshore and inbound wealth deepens from Asian corridors and global giants.
  • Why domestic banks lead in total wallet share, but international banks outperform among mass affluent segments.
  • How relationship managers and a digital-first experience should interlock – quick, proactive digital moments for everyday tasks, with expert guidance for sophisticated needs.
  • The rise of digital-only providers like MariBank and Trust Bank, and what their growing momentum means for incumbents. 

 Key insights: 

  • Around 70% of affluent assets in Singapore sit in deposits today, representing a significant opportunity for banks to migrate wealth into investment products as rates ease.
  • About 39% of investment value is held with non-banks, with some domestic players showing notable leakage, underlining the need for integrated investment platforms and innovative features to reclaim AUM.
  • Cross-border wealth is a defining feature of the segment, with around 45% of mass affluent assets held offshore. Singapore benefits from strong inbound flows from Asian markets, while outbound corridors to Malaysia, the US and China remain highly significant.
  • Digital bank usage as a main banking relationship is behind other markets in Singapore (15-16%) in terms of main bank usage, compared to the UK (25%) and the US (30%).  
]]> Singapore is a regional hub for banking and wealth, and one of Asia’s most developed and dynamic markets. Its affluent segment is highly attractive and increasingly complex. Affluent customers typically maintain relationships with multiple providers, creating a fragmented landscape where competition for share of wallet is increasingly intense. While domestic leaders like DBS, UOB and OCBC dominate share of wallet, international players like HSBC, Standard Chartered and Citi gain a disproportionate share of affluent consumers’ wallets.   

At the same time, digital is a fast-growing channel. Affluent consumers are asset-rich and time-poor. They expect instant control over their finances through mobile, with high-quality, personalised advice from relationship managers when decisions are complex or cross-jurisdictional.  

In this episode of Banking Uncovered, host Charles Green sits down with Stefano Colombu, Managing Director of Asia at RFI Global, to unpack Singapore’s mass affluent market and what is driving their share of wallet allocations. Drawing on data from RFI Global’s latest share of wallet tracker, they explore where wealth is concentrated, where it is leaking and how banks can compete more effectively across deposits, investments, cross-border flows and non-bank challengers. They explore the growing role of digital channels, AI-enabled services and the evolving balance between human and digital engagement. And much more 

Topics discussed:  

  • How banks can convert deposits into investments as interest rates fall with personalised advice, transparent outcomes and frictionless execution.
  • How to capture cross-border flows as Singaporeans increasingly bank offshore and inbound wealth deepens from Asian corridors and global giants.
  • Why domestic banks lead in total wallet share, but international banks outperform among mass affluent segments.
  • How relationship managers and a digital-first experience should interlock – quick, proactive digital moments for everyday tasks, with expert guidance for sophisticated needs.
  • The rise of digital-only providers like MariBank and Trust Bank, and what their growing momentum means for incumbents. 

 Key insights: 

  • Around 70% of affluent assets in Singapore sit in deposits today, representing a significant opportunity for banks to migrate wealth into investment products as rates ease.
  • About 39% of investment value is held with non-banks, with some domestic players showing notable leakage, underlining the need for integrated investment platforms and innovative features to reclaim AUM.
  • Cross-border wealth is a defining feature of the segment, with around 45% of mass affluent assets held offshore. Singapore benefits from strong inbound flows from Asian markets, while outbound corridors to Malaysia, the US and China remain highly significant.
  • Digital bank usage as a main banking relationship is behind other markets in Singapore (15-16%) in terms of main bank usage, compared to the UK (25%) and the US (30%).  
]]> RFI Global false No 1405 107 full Banking Uncovered Episode 26: Inside America’s high net worth households: Understanding the $50 trillion opportunity Banking Uncovered Episode 26: Inside America’s high net worth households: Understanding the $50 trillion opportunity https://rfiglobal.podbean.com/e/banking-uncovered-episode-26%e2%80%afinside-america-s-high-net-worth-households-understanding-the-50-trillion-opportunity/ https://rfiglobal.podbean.com/e/banking-uncovered-episode-26%e2%80%afinside-america-s-high-net-worth-households-understanding-the-50-trillion-opportunity/#comments Thu, 18 Dec 2025 10:35:19 +0000 rfiglobal.podbean.com/762645d3-2400-373d-9842-c7af86c859e2 High-Net-Worth (HNW) households account for one in 10 US households, yet they control a disproportionate share of the nation’s wealth. According to RFI Global’s MacroMonitor, the largest ongoing study of US household financial behaviour, HNW households hold 69% of all financial assets and 74% of investable assets, amounting to $50.2 trillion. 

So how can financial institutions capture this opportunity? 

In this episode of Banking Uncovered, host Charles Green and Luke Allchin, RFI Global’s US Research Director, explore what the data reveals about America’s high-net-worth households: how their wealth has been built, where it is held, and how their needs and expectations are evolving. They discuss how HNW investors allocate their wealth and the practical implications for banks and wealth providers. Luke explains the growing preference for mutual funds as a risk-diversification tool, alongside the recent surge in certificates of deposit (CDs) as HNW households seek more certainty during periods of elevated rates. 

They focus on the Great Wealth Transfer, with an estimated $45 trillion set to move from US baby boomers over the next decade. Luke and Charles discuss why this transfer is already underway, the multiple inflection points at which assets are at risk of leaving incumbent providers, and why engaging spouses and heirs early is critical to retention. 

They look at how AI is increasingly used as a first stop for financial discovery, offering speed and guideance, but why human advisors remain essential for complex decisions and long-term strategy. The conversation explores how banks and wealth providers should design hybrid advice models that combine the convenience of AI with the assurance of professional guidance.  

 

Topics discussed include:  

  • How HNW individuals invest, and how this has changed in response to market volatility
  • The Great Wealth Transfer, and the $45 trillion opportunity this represents
  • How and why HNW consumers use AI first as a soundboard, then seek human validation for big moves
  • The role of risk-diversified mutual funds versus CDs as interest rates decline
  • Designing hybrid advice models that marry convenience with compliance, and the need for more female advisors
  • Tax-efficient withdrawals from retirement accounts and the right amount to sustain lifestyle without depleting capital
  • Educating pathways that raise financial literacy for heirs before assets move 

 And much more… 

Key insights include:  

  • HNW households hold 69% of all financial assets and 74% of investable assets in the US
  • 88% of HNW households have a formal financial strategy, prioritising retirement, estate planning and tax efficiency
  • As rates fall, CDs lose relative appeal; diversified portfolios regain momentum - especially for older HNW investors focused on preservation
  • $45 trillion is set to move from Boomer households in the US in the next decade; 31% of HNW households will transfer wealth
  • Trusts and estates are rising now, with around 1 in 10 older consumers plan to establish new structures within 12 months 

And much more… 

]]> High-Net-Worth (HNW) households account for one in 10 US households, yet they control a disproportionate share of the nation’s wealth. According to RFI Global’s MacroMonitor, the largest ongoing study of US household financial behaviour, HNW households hold 69% of all financial assets and 74% of investable assets, amounting to $50.2 trillion. 

So how can financial institutions capture this opportunity? 

In this episode of Banking Uncovered, host Charles Green and Luke Allchin, RFI Global’s US Research Director, explore what the data reveals about America’s high-net-worth households: how their wealth has been built, where it is held, and how their needs and expectations are evolving. They discuss how HNW investors allocate their wealth and the practical implications for banks and wealth providers. Luke explains the growing preference for mutual funds as a risk-diversification tool, alongside the recent surge in certificates of deposit (CDs) as HNW households seek more certainty during periods of elevated rates. 

They focus on the Great Wealth Transfer, with an estimated $45 trillion set to move from US baby boomers over the next decade. Luke and Charles discuss why this transfer is already underway, the multiple inflection points at which assets are at risk of leaving incumbent providers, and why engaging spouses and heirs early is critical to retention. 

They look at how AI is increasingly used as a first stop for financial discovery, offering speed and guideance, but why human advisors remain essential for complex decisions and long-term strategy. The conversation explores how banks and wealth providers should design hybrid advice models that combine the convenience of AI with the assurance of professional guidance.  

 

Topics discussed include:  

  • How HNW individuals invest, and how this has changed in response to market volatility
  • The Great Wealth Transfer, and the $45 trillion opportunity this represents
  • How and why HNW consumers use AI first as a soundboard, then seek human validation for big moves
  • The role of risk-diversified mutual funds versus CDs as interest rates decline
  • Designing hybrid advice models that marry convenience with compliance, and the need for more female advisors
  • Tax-efficient withdrawals from retirement accounts and the right amount to sustain lifestyle without depleting capital
  • Educating pathways that raise financial literacy for heirs before assets move 

 And much more… 

Key insights include:  

  • HNW households hold 69% of all financial assets and 74% of investable assets in the US
  • 88% of HNW households have a formal financial strategy, prioritising retirement, estate planning and tax efficiency
  • As rates fall, CDs lose relative appeal; diversified portfolios regain momentum - especially for older HNW investors focused on preservation
  • $45 trillion is set to move from Boomer households in the US in the next decade; 31% of HNW households will transfer wealth
  • Trusts and estates are rising now, with around 1 in 10 older consumers plan to establish new structures within 12 months 

And much more… 

]]> RFI Global false No 2164 106 full Banking Uncovered Episode 25: From bricks to clicks - the future of bank branches in a digital-first world Banking Uncovered Episode 25: From bricks to clicks - the future of bank branches in a digital-first world https://rfiglobal.podbean.com/e/banking-uncovered-episode-25-from-bricks-to-clicks-the-future-of-bank-branches-in-a-digital-first-world/ https://rfiglobal.podbean.com/e/banking-uncovered-episode-25-from-bricks-to-clicks-the-future-of-bank-branches-in-a-digital-first-world/#comments Mon, 08 Dec 2025 10:05:18 +0000 rfiglobal.podbean.com/ee847666-ab11-3150-bb9e-dad559142c03 In this episode of Banking Uncovered, host Charles Green sits down with Brett King, world-renowned futurist, bestselling author, and fintech founder, to unpack the data behind the global decline of bank branches and what the AI-driven, digital-first future means for traditional banks and neobanks.  

Drawing on data from Brett’s new book Branch Tomorrow and RFI Global’s research, the conversation explores how trust in banking is moving from physical presence to digital reliability, utility and security at scale. They discuss why banks without branches are winning on trust, transparency and speed and why incumbents must right-size and embed AI to remain relevant. Beyond technology, the episode addresses the social and regulatory realities, including the Community Reinvestment Act in the US, postal banking models in the UK and Australia, and the risks of financial exclusion when branches close too quickly. 

Brett predicts that as AI becomes more competent, many services that once required a branch visit will be handled digitally. He foresees banks developing AI that can provide personalised financial advice and support, reducing the need for in-person interactions. 

Topics discussed include: 

  • The global decline of branch networks and why trust is migrating to digital reliability, speed and utility
  • How Chase exemplifies branch optimisation while spending $18B per month on digital
  • Why neobanks scale faster: cloud-native stacks, cultural agility and freedom from legacy budget trade-offs
  • China’s dual reality: low branch density yet near‑ubiquitous digital wallets and monthly usage and implications for ‘cashless’ economies
  • The future role of branches: pop‑ups, billboard presence and boutique advisory centres supporting a digital-first core 

 Key insights include: 

  • The US is on track to have around 50% fewer branches by 2030 than at the 2008 peak
  • The UK is projected to have fewer than 2,000 branches by 2030 and only a few hundred by the end of the 2030s
  • China’s digital penetration: around 98% of citizens have access to a digital wallet and around 93% use it monthly; an average Chinese branch serves around 14,000 customers (vs higher density in the US/UK)
  • Generative/agentic in action: AI for fraud detection, anti-money laundering and internal productivity and why customer‑facing AI must be rolled out carefully to preserve trust 

And much more. 

]]> In this episode of Banking Uncovered, host Charles Green sits down with Brett King, world-renowned futurist, bestselling author, and fintech founder, to unpack the data behind the global decline of bank branches and what the AI-driven, digital-first future means for traditional banks and neobanks.  

Drawing on data from Brett’s new book Branch Tomorrow and RFI Global’s research, the conversation explores how trust in banking is moving from physical presence to digital reliability, utility and security at scale. They discuss why banks without branches are winning on trust, transparency and speed and why incumbents must right-size and embed AI to remain relevant. Beyond technology, the episode addresses the social and regulatory realities, including the Community Reinvestment Act in the US, postal banking models in the UK and Australia, and the risks of financial exclusion when branches close too quickly. 

Brett predicts that as AI becomes more competent, many services that once required a branch visit will be handled digitally. He foresees banks developing AI that can provide personalised financial advice and support, reducing the need for in-person interactions. 

Topics discussed include: 

  • The global decline of branch networks and why trust is migrating to digital reliability, speed and utility
  • How Chase exemplifies branch optimisation while spending $18B per month on digital
  • Why neobanks scale faster: cloud-native stacks, cultural agility and freedom from legacy budget trade-offs
  • China’s dual reality: low branch density yet near‑ubiquitous digital wallets and monthly usage and implications for ‘cashless’ economies
  • The future role of branches: pop‑ups, billboard presence and boutique advisory centres supporting a digital-first core 

 Key insights include: 

  • The US is on track to have around 50% fewer branches by 2030 than at the 2008 peak
  • The UK is projected to have fewer than 2,000 branches by 2030 and only a few hundred by the end of the 2030s
  • China’s digital penetration: around 98% of citizens have access to a digital wallet and around 93% use it monthly; an average Chinese branch serves around 14,000 customers (vs higher density in the US/UK)
  • Generative/agentic in action: AI for fraud detection, anti-money laundering and internal productivity and why customer‑facing AI must be rolled out carefully to preserve trust 

And much more. 

]]> RFI Global false No 2368 105 full Banking Uncovered Episode 24: The next wave of digital banking – lessons from Singapore’s MariBank Banking Uncovered Episode 24: The next wave of digital banking – lessons from Singapore’s MariBank https://rfiglobal.podbean.com/e/banking-uncovered-episode-24-the-next-wave-of-digital-banking-%e2%80%93-lessons-from-singapore-s-maribank/ https://rfiglobal.podbean.com/e/banking-uncovered-episode-24-the-next-wave-of-digital-banking-%e2%80%93-lessons-from-singapore-s-maribank/#comments Mon, 24 Nov 2025 11:40:12 +0000 rfiglobal.podbean.com/275d481f-6ece-31d3-9d8e-8080f6d493d0 In this episode of Banking Uncovered, host Charles Green speaks to Natalia Goh, CEO of MariBank and member of Singapore’s Government Technology and Innovation Committee, to explore how the next wave of digital banking is taking shape in one of the world’s most advanced financial ecosystems. 

Despite Singapore’s digital maturity, traditional banks still leave gaps around transparency, fees and customer experience. Natalia shares how MariBank, a digital-only bank, is redefining these pain points through a commitment to simplicity, trust and accessibility. From daily interest crediting and flat, competitive savings rates to no minimum balances and low-barrier digital investment products, MariBank is reimagining banking. 

Technology and security sit at the heart of this transformation. The conversation delves into AI-driven transaction monitoring, SingPass facial verification and the importance of strong regulatory frameworks that balance innovation with integrity. Natalia also discusses how Singapore’s progressive Monetary Authority (MAS) is shaping responsible innovation across the banking sector. 

 

Topics discussed include: 

  • The evolving digital banking landscape and how Singapore’s regulatory environment enables responsible innovation
  • Common consumer frustrations with traditional banks, from fees and complexity to lack of transparency
  • MariBank’s simplified approach to savings and investments, including daily interest crediting and no minimum balance requirements
  • The success of self-service investment products and their role in financial inclusion
  • How advanced technology, AI, and data security build consumer trust
  • The importance of customer education and lowering barriers to entry for investing 

Key insights include: 

  • 63% of Singaporean customers cited annual and late fees as pain points with credit cards - highlighting the demand for transparent, fee-free banking
  • One in three businesses uses personal accounts for business banking to avoid high fees, underscoring how simplicity and affordability can drive broader adoption
  • MariBank’s digital investment products start from just $1, compared with $1,000 at traditional banks - demonstrating how low entry barriers can democratise investing
  • MariBank’s money market fund surpassed SGD 1 billion in assets within its first year, becoming one of Singapore’s top five funds and proving strong consumer appetite for accessible investment solutions
  • Daily interest crediting and a flat, competitive rate for all customers strengthen perceptions of fairness and transparency - key drivers of trust in digital banking.
  • SingPass facial verification and AI-based transaction monitoring reinforce security, ensuring innovation doesn’t come at the expense of consumer protection.
  • Maribank use Generative AI for fraud detection, anti-money laundering and staff productivity, with careful rollout for customer-facing applications to sustain trust
  • Singapore’s regulatory environment, led by MAS, remains a global benchmark, showing how progressive oversight enables innovation without compromising integrity 
]]> In this episode of Banking Uncovered, host Charles Green speaks to Natalia Goh, CEO of MariBank and member of Singapore’s Government Technology and Innovation Committee, to explore how the next wave of digital banking is taking shape in one of the world’s most advanced financial ecosystems. 

Despite Singapore’s digital maturity, traditional banks still leave gaps around transparency, fees and customer experience. Natalia shares how MariBank, a digital-only bank, is redefining these pain points through a commitment to simplicity, trust and accessibility. From daily interest crediting and flat, competitive savings rates to no minimum balances and low-barrier digital investment products, MariBank is reimagining banking. 

Technology and security sit at the heart of this transformation. The conversation delves into AI-driven transaction monitoring, SingPass facial verification and the importance of strong regulatory frameworks that balance innovation with integrity. Natalia also discusses how Singapore’s progressive Monetary Authority (MAS) is shaping responsible innovation across the banking sector. 

 

Topics discussed include: 

  • The evolving digital banking landscape and how Singapore’s regulatory environment enables responsible innovation
  • Common consumer frustrations with traditional banks, from fees and complexity to lack of transparency
  • MariBank’s simplified approach to savings and investments, including daily interest crediting and no minimum balance requirements
  • The success of self-service investment products and their role in financial inclusion
  • How advanced technology, AI, and data security build consumer trust
  • The importance of customer education and lowering barriers to entry for investing 

Key insights include: 

  • 63% of Singaporean customers cited annual and late fees as pain points with credit cards - highlighting the demand for transparent, fee-free banking
  • One in three businesses uses personal accounts for business banking to avoid high fees, underscoring how simplicity and affordability can drive broader adoption
  • MariBank’s digital investment products start from just $1, compared with $1,000 at traditional banks - demonstrating how low entry barriers can democratise investing
  • MariBank’s money market fund surpassed SGD 1 billion in assets within its first year, becoming one of Singapore’s top five funds and proving strong consumer appetite for accessible investment solutions
  • Daily interest crediting and a flat, competitive rate for all customers strengthen perceptions of fairness and transparency - key drivers of trust in digital banking.
  • SingPass facial verification and AI-based transaction monitoring reinforce security, ensuring innovation doesn’t come at the expense of consumer protection.
  • Maribank use Generative AI for fraud detection, anti-money laundering and staff productivity, with careful rollout for customer-facing applications to sustain trust
  • Singapore’s regulatory environment, led by MAS, remains a global benchmark, showing how progressive oversight enables innovation without compromising integrity 
]]> RFI Global false No 1978 104 full Banking Uncovered Episode 23: The latest trends in digital UX for banking apps and what the future holds Banking Uncovered Episode 23: The latest trends in digital UX for banking apps and what the future holds https://rfiglobal.podbean.com/e/banking-uncovered-episode-24-the-latest-trends-in-digital-ux-for-banking-apps-and-what-the-future-holds/ https://rfiglobal.podbean.com/e/banking-uncovered-episode-24-the-latest-trends-in-digital-ux-for-banking-apps-and-what-the-future-holds/#comments Mon, 17 Nov 2025 14:23:28 +0000 rfiglobal.podbean.com/952a7220-0919-3b4d-a47a-a1c5ac038d44 2025 marks a pivotal shift in consumer behaviour in financial services -the year mobile banking overtook online banking as the primary way customers interact with their finances. For many, the app is the bank. As customer expectations rise, financial institutions are competing to deliver seamless, secure and personalised digital experiences that both satisfy customers and drive return on investment. 

 

In this episode of Banking Uncovered, host Charles Green speaks with Mark Donohue, founder of iSky Research, now Managing Director of iSky at RFI Global, following its acquisition. Together, they explore how banks around the world are evolving their app design and functionality, what defines best practice in user experience, and where the next wave of digital innovation will come from. 

 

Looking to 2026, Mark gives his predictions on what he thinks will shape the mobile banking landscape. 

Topics discussed include: 

  • The global shift towards mobile banking as the primary channel for everyday transactions
  • How traditional banks are closing the digital experience gap with neobanks through improved self-service and design
  • The growing importance of simplicity and intuitive money management tools in mobile banking apps
  • The role of customisation and personalisation in enhancing user experience
  • How AI and data readiness are enabling more contextual, conversational banking experiences
  • The increasing importance of trust and security for customers and how banks are responding to this need
  • The balance between frictionless customer journeys and robust fraud protection
  • Digital banking challenges and opportunities for small businesses, including virtual cards and spending controls
  • The potential of AI to reduce the cost to serve while deepening customer engagement through data-driven insights
  • Why banks must differentiate their digital offering to stand out in a crowded marketplace 
]]> 2025 marks a pivotal shift in consumer behaviour in financial services -the year mobile banking overtook online banking as the primary way customers interact with their finances. For many, the app is the bank. As customer expectations rise, financial institutions are competing to deliver seamless, secure and personalised digital experiences that both satisfy customers and drive return on investment. 

 

In this episode of Banking Uncovered, host Charles Green speaks with Mark Donohue, founder of iSky Research, now Managing Director of iSky at RFI Global, following its acquisition. Together, they explore how banks around the world are evolving their app design and functionality, what defines best practice in user experience, and where the next wave of digital innovation will come from. 

 

Looking to 2026, Mark gives his predictions on what he thinks will shape the mobile banking landscape. 

Topics discussed include: 

  • The global shift towards mobile banking as the primary channel for everyday transactions
  • How traditional banks are closing the digital experience gap with neobanks through improved self-service and design
  • The growing importance of simplicity and intuitive money management tools in mobile banking apps
  • The role of customisation and personalisation in enhancing user experience
  • How AI and data readiness are enabling more contextual, conversational banking experiences
  • The increasing importance of trust and security for customers and how banks are responding to this need
  • The balance between frictionless customer journeys and robust fraud protection
  • Digital banking challenges and opportunities for small businesses, including virtual cards and spending controls
  • The potential of AI to reduce the cost to serve while deepening customer engagement through data-driven insights
  • Why banks must differentiate their digital offering to stand out in a crowded marketplace 
]]> RFI Global false No 2306 103 full Episode 22: From novelty to growth - what’s next for fintechs? Episode 22: From novelty to growth - what’s next for fintechs? https://rfiglobal.podbean.com/e/episode-22-from-novelty-to-growth-what-s-next-for-fintechs/ https://rfiglobal.podbean.com/e/episode-22-from-novelty-to-growth-what-s-next-for-fintechs/#comments Wed, 15 Oct 2025 14:29:44 +0100 rfiglobal.podbean.com/8214131c-5d7e-3541-a9db-f8e40c0064ed In this episode of Banking Uncovered, host Charles Green speaks to Hubert Petka, Group Director at RFI Global, about the growth and maturity of fintechs worldwide, and what’s next as the sector shifts from disruption to consolidation. 

Once viewed as niche players offering sleek digital payment solutions, fintechs and neobanks are now an established part of the financial services ecosystem. Their focus is evolving from rapid customer acquisition to long-term engagement and profitability - raising questions about where future growth will come from, and how traditional banks can keep pace. 

Drawing on RFI Global’s global data, they explore how the fintech landscape differs across markets, why some neobanks are thriving while others are consolidating, and which strategies are proving most effective in retaining customers in an increasingly competitive environment. They also discuss how partnerships, personalisation and innovation are helping fintechs to deepen customer relationships and capture new revenue streams, and how traditional banks have become more agile to compete. 

Topics discussed include: 

  • How neobanks have progressed from simple payment apps to full-service providers
  • The evolution of fintech growth across markets, including the UK, US, UAE and Hong Kong
  • How traditional players have become more agile to respond to digital challengers, and what they need to do to thrive
  • The importance of engagement tools such as Personal Financial Management (PFM) and budgeting apps
  • The role of partnerships with technology firms in building credibility and trust
  • How rewards and incentives have become key drivers of customer acquisition and loyalty
  • The next frontiers for neobanks – from savings and investments to SME banking 

 Key insights include: 

  • 57% of the UK population now use a digital-only providers, but the big six banks still hold 80% of primary banking relationships
  • Neobanks in the UK have grown their share of primary relationships from 3.5% in 2022 to 6% in 2024 – a 75% increase
  • In the US, neobanks such as SoFi and Chime have captured around a third of new primary banking relationships, outpacing major incumbents relationships and Sofi has developed a similar product offering to traditional banks
  • Investments and wealth management represent the next major growth opportunity for fintechs globally
  • In the UAE, the market has entered wave two of neobank expansion, with Wio already holding over 10% of SME banking relationships 
]]> In this episode of Banking Uncovered, host Charles Green speaks to Hubert Petka, Group Director at RFI Global, about the growth and maturity of fintechs worldwide, and what’s next as the sector shifts from disruption to consolidation. 

Once viewed as niche players offering sleek digital payment solutions, fintechs and neobanks are now an established part of the financial services ecosystem. Their focus is evolving from rapid customer acquisition to long-term engagement and profitability - raising questions about where future growth will come from, and how traditional banks can keep pace. 

Drawing on RFI Global’s global data, they explore how the fintech landscape differs across markets, why some neobanks are thriving while others are consolidating, and which strategies are proving most effective in retaining customers in an increasingly competitive environment. They also discuss how partnerships, personalisation and innovation are helping fintechs to deepen customer relationships and capture new revenue streams, and how traditional banks have become more agile to compete. 

Topics discussed include: 

  • How neobanks have progressed from simple payment apps to full-service providers
  • The evolution of fintech growth across markets, including the UK, US, UAE and Hong Kong
  • How traditional players have become more agile to respond to digital challengers, and what they need to do to thrive
  • The importance of engagement tools such as Personal Financial Management (PFM) and budgeting apps
  • The role of partnerships with technology firms in building credibility and trust
  • How rewards and incentives have become key drivers of customer acquisition and loyalty
  • The next frontiers for neobanks – from savings and investments to SME banking 

 Key insights include: 

  • 57% of the UK population now use a digital-only providers, but the big six banks still hold 80% of primary banking relationships
  • Neobanks in the UK have grown their share of primary relationships from 3.5% in 2022 to 6% in 2024 – a 75% increase
  • In the US, neobanks such as SoFi and Chime have captured around a third of new primary banking relationships, outpacing major incumbents relationships and Sofi has developed a similar product offering to traditional banks
  • Investments and wealth management represent the next major growth opportunity for fintechs globally
  • In the UAE, the market has entered wave two of neobank expansion, with Wio already holding over 10% of SME banking relationships 
]]> RFI Global false No 2189 102 full Episode 21: How Citi elevates customer experience in digital wealth management Episode 21: How Citi elevates customer experience in digital wealth management https://rfiglobal.podbean.com/e/episode-21-how-citi-elevates-customer-experience-in-digital-wealth-management/ https://rfiglobal.podbean.com/e/episode-21-how-citi-elevates-customer-experience-in-digital-wealth-management/#comments Tue, 26 Aug 2025 11:56:00 +0100 rfiglobal.podbean.com/c8fafd4e-42db-3c95-b7a6-e95bf4160aff In this episode of Banking Uncovered, Charles Green speaks to Gourab Kundu, Citi Wealth’s head of digital growth for Asia South, based in Singapore, about the latest trends and innovations in digital wealth management and how Citi is leading the charge.

They explore how Citi is leveraging technology to deliver a seamless, secure and highly personalised experience for its wealth clients. From the mobile revolution to cybersecurity, Gaurav shares how Citi is reimagining the client journey through a hybrid model that blends digital tools with human advisory services.

Topics discussed include:

  • Cybersecurity measures that protect client wealth while maintaining a frictionless experience
  • The growing role of mobile apps in wealth transactions
  • Citi’s approach to increasing its share of wallet among affluent clients
  • Integrating digital tools with relationship managers for hybrid experiences
  • Innovations in cross-border banking for mass affluent consumers
  • The transformative potential of generative AI in wealth management

Key insights include:

  • Over 90% of Citi’s wealth clients in Singapore use the mobile app regularly.
  • RFI Global data shows banks in Singapore typically hold just 40% of their mass affluent clients’ wallets, leaving significant room for growth.
  • Loyalty among mass affluent clients has improved dramatically, with switching intent dropping from 1 in 3 in 2024 to 1 in 5 in 2025.
  • Satisfaction with relationship managers (RMs) is the #1 driver of poor NPS among mass affluent clients.
  • Discover how Citi is redefining digital wealth management, and what is on the horizon for AI-personalisation.

 

]]> In this episode of Banking Uncovered, Charles Green speaks to Gourab Kundu, Citi Wealth’s head of digital growth for Asia South, based in Singapore, about the latest trends and innovations in digital wealth management and how Citi is leading the charge.

They explore how Citi is leveraging technology to deliver a seamless, secure and highly personalised experience for its wealth clients. From the mobile revolution to cybersecurity, Gaurav shares how Citi is reimagining the client journey through a hybrid model that blends digital tools with human advisory services.

Topics discussed include:

  • Cybersecurity measures that protect client wealth while maintaining a frictionless experience
  • The growing role of mobile apps in wealth transactions
  • Citi’s approach to increasing its share of wallet among affluent clients
  • Integrating digital tools with relationship managers for hybrid experiences
  • Innovations in cross-border banking for mass affluent consumers
  • The transformative potential of generative AI in wealth management

Key insights include:

  • Over 90% of Citi’s wealth clients in Singapore use the mobile app regularly.
  • RFI Global data shows banks in Singapore typically hold just 40% of their mass affluent clients’ wallets, leaving significant room for growth.
  • Loyalty among mass affluent clients has improved dramatically, with switching intent dropping from 1 in 3 in 2024 to 1 in 5 in 2025.
  • Satisfaction with relationship managers (RMs) is the #1 driver of poor NPS among mass affluent clients.
  • Discover how Citi is redefining digital wealth management, and what is on the horizon for AI-personalisation.

 

]]> RFI Global false No 1617 101 full Banking Uncovered Episode 20: Banking on affluence - how to attract the growing wealth segment in Asia Banking Uncovered Episode 20: Banking on affluence - how to attract the growing wealth segment in Asia https://rfiglobal.podbean.com/e/banking-uncovered-episode-20-banking-on-affluence-how-to-attract-the-growing-wealth-segment-in-asia/ https://rfiglobal.podbean.com/e/banking-uncovered-episode-20-banking-on-affluence-how-to-attract-the-growing-wealth-segment-in-asia/#comments Tue, 05 Aug 2025 12:46:26 +0100 rfiglobal.podbean.com/fda12c8e-9692-3e18-8666-da19b8760c86 Wealth is rising rapidly across Asia, in both the number of affluent consumers and the value they hold. In this episode of Banking Uncovered, Charles Green speaks to Stefano Colombu, Managing Director of Asia at RFI Global, about the surge in mass affluent consumers across APAC, what drives their financial decisions, and how their money moves across borders. 

From the booming China–Hong Kong corridor to the growing importance of Singapore and the UAE, they unpack how affluent and high-net-worth consumers are reshaping the regional banking landscape, and what banks must do to attract and retain them. They explore the rise of digital-only banks, the evolving role of relationship managers, and how regulations and AI are influencing investor behaviour and expectations. 

These insights are fuelled by RFI Global’s data from over 40,000 interviews across 8 APAC markets and 50 cross-border wealth corridors. 

In this episode, we discuss: 

  • The growth in affluence in Asia: The demographic and economic forces behind the rise of affluent consumers across the region. 
  • The rise of emerging affluents: Why banks should pay attention to this growing segment and how their behaviours differ. 
  • Cross-border banking motivations: They explore what is driving the trends in cross-border corridors and the behaviour of affluent consumers. 
  • Wealth hub dynamics: The importance of China, and how Singapore and UAE are gaining ground on the US as preferred destinations for Asian investors.  
  • Share of wallet trends: Why consumers look beyond local players to global banks as their wealth increases, and how fintechs and digital-only banks perform. 
  • The future of AI in banking: Asian consumers’ expectations and experiences with AI and how to gain their trust. 
  • Balancing digital and human touch: How to get the balance right. Mass affluent consumers want seamless digital experiences but still value proactive relationship managers. 
]]> Wealth is rising rapidly across Asia, in both the number of affluent consumers and the value they hold. In this episode of Banking Uncovered, Charles Green speaks to Stefano Colombu, Managing Director of Asia at RFI Global, about the surge in mass affluent consumers across APAC, what drives their financial decisions, and how their money moves across borders. 

From the booming China–Hong Kong corridor to the growing importance of Singapore and the UAE, they unpack how affluent and high-net-worth consumers are reshaping the regional banking landscape, and what banks must do to attract and retain them. They explore the rise of digital-only banks, the evolving role of relationship managers, and how regulations and AI are influencing investor behaviour and expectations. 

These insights are fuelled by RFI Global’s data from over 40,000 interviews across 8 APAC markets and 50 cross-border wealth corridors. 

In this episode, we discuss: 

  • The growth in affluence in Asia: The demographic and economic forces behind the rise of affluent consumers across the region. 
  • The rise of emerging affluents: Why banks should pay attention to this growing segment and how their behaviours differ. 
  • Cross-border banking motivations: They explore what is driving the trends in cross-border corridors and the behaviour of affluent consumers. 
  • Wealth hub dynamics: The importance of China, and how Singapore and UAE are gaining ground on the US as preferred destinations for Asian investors.  
  • Share of wallet trends: Why consumers look beyond local players to global banks as their wealth increases, and how fintechs and digital-only banks perform. 
  • The future of AI in banking: Asian consumers’ expectations and experiences with AI and how to gain their trust. 
  • Balancing digital and human touch: How to get the balance right. Mass affluent consumers want seamless digital experiences but still value proactive relationship managers. 
]]> RFI Global false No 1972 100 full Banking Uncovered Episode 19: The future of SME banking – from digital transformation to operational efficiency Banking Uncovered Episode 19: The future of SME banking – from digital transformation to operational efficiency https://rfiglobal.podbean.com/e/episode-19-the-future-of-sme-banking-%e2%80%93-from-digital-transformation-to-operational-efficiency/ https://rfiglobal.podbean.com/e/episode-19-the-future-of-sme-banking-%e2%80%93-from-digital-transformation-to-operational-efficiency/#comments Tue, 15 Jul 2025 14:37:11 +0100 rfiglobal.podbean.com/ab49732e-a11f-355a-9d76-ba80ce9d0584 In this episode of Banking Uncovered, host Charles Green is joined by Rishi Lalwani, currently Global Head of Lending for SME Banking at Standard Chartered, to explore the evolving landscape of SME banking across Asia and the Middle East.

With over 17 years of experience in business banking and a focus on digital transformation, Rishi discusses his views on why now is a pivotal moment for SME bankers and how banks can better serve this dynamic segment.

Topics discussed include:
  • SME credit cards: Why 40% of SME owners use retail credit cards instead of business credit cards and the benefits of switching.
  • The pain points for SMEs in APAC: From digitization to cybersecurity, to accessing finance, and how banks can help solve them.
  • Digital-first solutions: Why digital innovation is the main driver for switching banks and how to meet the rising demand for digital offers at all stages of delivery, including onboarding, online banking and using alternate data for credit assessment.
  • The future of bank branches: Rishi speculates on the future of bank branches in a digital economy, envisioning virtual and digital branches with personalised services.
  • Foreign Exchange (FX): The role of FX in SME banking, highlighting the importance of a client-led approach, transparency and security.

And much more.

Join us for an insightful conversation as we uncover the intricacies of SME banking and the digital transformation shaping the future of the industry.

]]> In this episode of Banking Uncovered, host Charles Green is joined by Rishi Lalwani, currently Global Head of Lending for SME Banking at Standard Chartered, to explore the evolving landscape of SME banking across Asia and the Middle East.

With over 17 years of experience in business banking and a focus on digital transformation, Rishi discusses his views on why now is a pivotal moment for SME bankers and how banks can better serve this dynamic segment.

Topics discussed include:
  • SME credit cards: Why 40% of SME owners use retail credit cards instead of business credit cards and the benefits of switching.
  • The pain points for SMEs in APAC: From digitization to cybersecurity, to accessing finance, and how banks can help solve them.
  • Digital-first solutions: Why digital innovation is the main driver for switching banks and how to meet the rising demand for digital offers at all stages of delivery, including onboarding, online banking and using alternate data for credit assessment.
  • The future of bank branches: Rishi speculates on the future of bank branches in a digital economy, envisioning virtual and digital branches with personalised services.
  • Foreign Exchange (FX): The role of FX in SME banking, highlighting the importance of a client-led approach, transparency and security.

And much more.

Join us for an insightful conversation as we uncover the intricacies of SME banking and the digital transformation shaping the future of the industry.

]]> RFI Global false No 2067 99 full Banking Uncovered Episode 18: Reimagining payments – Why Square is Australia’s Most Recommended Merchant Service provider Banking Uncovered Episode 18: Reimagining payments – Why Square is Australia’s Most Recommended Merchant Service provider https://rfiglobal.podbean.com/e/banking-uncovered-episode-18-reimagining-payments-%e2%80%93-why-square-is-australia-s-most-recommended-merchant-service-provider/ https://rfiglobal.podbean.com/e/banking-uncovered-episode-18-reimagining-payments-%e2%80%93-why-square-is-australia-s-most-recommended-merchant-service-provider/#comments Tue, 03 Jun 2025 13:52:28 +0100 rfiglobal.podbean.com/5373f90a-7503-39ad-b930-acab28411a18 In this episode of Banking Uncovered, we explore how Square is transforming the payments landscape for merchants and small businesses and redefining the future of banking. As digital transactions become increasingly prevalent, what implications does this have for traditional banking models and financial accessibility? 

Banking Uncovered host Chloe James speaks to Jess Aloi, Australian Go-to-Market Lead at Square, winner of the prestigious Most Recommended Merchant Services Award at the RFI Global Australian Banking and Finance Awards 2025. They discuss how the needs of small businesses, technological advancements and regulatory developments are influencing the banking industry, as well as a central theme around customer-centricity and a passion for supporting businesses.  

Topics discussed include:  

  • Banking & Finance Awards: Jess’s thoughts on how Square achieved the Most Recommended Merchant Services Award, and the importance of putting customer-centricity at the heart of everything they do.
  • Net Promoter Score (NPS): How Square achieved a high NPS of +42.5 in March 2025, up from +23.8 in May 2024, driven by simplicity, peer recommendations and strong customer advocacy.
  • Achieving customer-centricity: How Square builds its tools and services around seller feedback, ensuring that every product update is designed to make business easier and more successful for its users.
  • Technology and innovation: How Square’s innovations are shaping the way consumers and businesses handle transactions, and leading the charge in innovation. The importance of adapting global products for specific local market needs.
  • Company culture: The team culture is collaborative, mission-driven, and seller-obsessed, with many employees bringing firsthand small business experience.
  • The future: Predictions on how digital systems will continue to evolve and their potential impact on the global financial ecosystem. 

And much more. 

Tune in to this Banking Uncovered episode for valuable insights into the world of merchant banking and stay ahead of the curve in this rapidly evolving industry. 

]]> In this episode of Banking Uncovered, we explore how Square is transforming the payments landscape for merchants and small businesses and redefining the future of banking. As digital transactions become increasingly prevalent, what implications does this have for traditional banking models and financial accessibility? 

Banking Uncovered host Chloe James speaks to Jess Aloi, Australian Go-to-Market Lead at Square, winner of the prestigious Most Recommended Merchant Services Award at the RFI Global Australian Banking and Finance Awards 2025. They discuss how the needs of small businesses, technological advancements and regulatory developments are influencing the banking industry, as well as a central theme around customer-centricity and a passion for supporting businesses.  

Topics discussed include:  

  • Banking & Finance Awards: Jess’s thoughts on how Square achieved the Most Recommended Merchant Services Award, and the importance of putting customer-centricity at the heart of everything they do.
  • Net Promoter Score (NPS): How Square achieved a high NPS of +42.5 in March 2025, up from +23.8 in May 2024, driven by simplicity, peer recommendations and strong customer advocacy.
  • Achieving customer-centricity: How Square builds its tools and services around seller feedback, ensuring that every product update is designed to make business easier and more successful for its users.
  • Technology and innovation: How Square’s innovations are shaping the way consumers and businesses handle transactions, and leading the charge in innovation. The importance of adapting global products for specific local market needs.
  • Company culture: The team culture is collaborative, mission-driven, and seller-obsessed, with many employees bringing firsthand small business experience.
  • The future: Predictions on how digital systems will continue to evolve and their potential impact on the global financial ecosystem. 

And much more. 

Tune in to this Banking Uncovered episode for valuable insights into the world of merchant banking and stay ahead of the curve in this rapidly evolving industry. 

]]> RFI Global false No 976 98 full Banking Uncovered Episode 17: The consumer trends defining the future of US financial services in 2025 Banking Uncovered Episode 17: The consumer trends defining the future of US financial services in 2025 https://rfiglobal.podbean.com/e/banking-uncovered-episode-17-the-consumer-trends-defining-the-future-of-us-financial-services-in-2025/ https://rfiglobal.podbean.com/e/banking-uncovered-episode-17-the-consumer-trends-defining-the-future-of-us-financial-services-in-2025/#comments Tue, 08 Apr 2025 12:33:59 +0100 rfiglobal.podbean.com/97a4122e-bf70-3dd0-8169-110043e735e4 The US financial landscape is evolving fast. While fintech adoption lagged behind other markets, a rapid shift is underway—31% of US households now hold accounts with a digital-only bank. What does this mean for traditional banks, mobile banking, and the future of financial services?

In this data-packed episode of Banking Uncovered, host Charles Green sits down with Jim Langston, Commercial VP, and Luke Allchin, Research Director at RFI Global, to break down the key US consumer trends driving change in 2025 and beyond. Backed by insights from the largest survey of US financial behavior, they explore how banking, fintech, and investing are transforming—and what financial institutions need to do next.

Topics discussed include:

  • The year of the fintech: After a slow start in the US, digital-only providers are surging, with 31% of US households now holding accounts with one.
  • Mobile banking takes over: Mobile is surpassing desktop usage for banking and this trend is projected to happen for investing too.
  • How traditional banks are responding: Big banks are innovating with personalized services, financial wellness tools, and expanded branch networks to stay competitive.  
  • The growing wealth divide: The data shows that while overall wealth has increased, many struggle to keep up with their finances.
  • The new era of investing: Demand for financial advice is at its highest level in a decade, with social media, gamification, and AI-driven robo-advisors changing the landscape.

Listen to the podcast to understand the consumer trends reshaping US financial services.

]]> The US financial landscape is evolving fast. While fintech adoption lagged behind other markets, a rapid shift is underway—31% of US households now hold accounts with a digital-only bank. What does this mean for traditional banks, mobile banking, and the future of financial services?

In this data-packed episode of Banking Uncovered, host Charles Green sits down with Jim Langston, Commercial VP, and Luke Allchin, Research Director at RFI Global, to break down the key US consumer trends driving change in 2025 and beyond. Backed by insights from the largest survey of US financial behavior, they explore how banking, fintech, and investing are transforming—and what financial institutions need to do next.

Topics discussed include:

  • The year of the fintech: After a slow start in the US, digital-only providers are surging, with 31% of US households now holding accounts with one.
  • Mobile banking takes over: Mobile is surpassing desktop usage for banking and this trend is projected to happen for investing too.
  • How traditional banks are responding: Big banks are innovating with personalized services, financial wellness tools, and expanded branch networks to stay competitive.  
  • The growing wealth divide: The data shows that while overall wealth has increased, many struggle to keep up with their finances.
  • The new era of investing: Demand for financial advice is at its highest level in a decade, with social media, gamification, and AI-driven robo-advisors changing the landscape.

Listen to the podcast to understand the consumer trends reshaping US financial services.

]]> RFI Global false No 2371 97 full Banking Uncovered Episode 16: Cash, fintechs and regulation - A global perspective on the future banking landscape Banking Uncovered Episode 16: Cash, fintechs and regulation - A global perspective on the future banking landscape https://rfiglobal.podbean.com/e/banking-uncovered-episode-16-cash-fintechs-and-regulation-a-global-perspective-on-the-future-banking-landscape/ https://rfiglobal.podbean.com/e/banking-uncovered-episode-16-cash-fintechs-and-regulation-a-global-perspective-on-the-future-banking-landscape/#comments Wed, 26 Mar 2025 11:43:48 +0000 rfiglobal.podbean.com/e4dac8e2-81e8-30c4-be79-491f50c668ff In this episode of Banking Uncovered, we take a deep dive into the evolving financial landscape, exploring the complex relationship between cash, fintech innovation and regulatory frameworks worldwide. As digital banking and fintechs continue to reshape financial services, what does the future hold for traditional banking models, cash usage and financial accessibility? 

Host Charles Green speaks to Clinton Cheng, Global Head of ATM Networks for Visa, in a research-driven conversation that uncovers key insights into how consumer behaviour, economic forces and regulatory developments are shaping the banking industry.  

Key topics include: 

  • The rise of fintechs and the implications for cash and ATMs: The impact of the growth of fintechs like Chime, Monzo and Revolut on traditional banking, including cash access, ATM usage, pre-paid cards and travel spending.
  • The response of traditional banks: How traditional banks are rising to the challenge and adapting to a digital-first world with innovative products and services.
  • Shifts in consumer behaviour: How digital-only banks are changing how different demographic segments, including Gen Z, Gen X, Millennials and gig economy workers, interact with financial services.
  • The cost of cash: The impact of fees, regulations, and branch closures on cash accessibility and what this means for banks and consumers.
  • Fintech partnerships and cash access: How digital-first banks like Chime are partnering with networks such as Visa to provide cash access via third-party ATMs.
  • Cash deposits and the role of retailers: The growing role of retail locations in enabling cash deposits for digital banks, and the potential for automation through ATMs.
  • Branch optimisation: How traditional banks are redefining their branch strategies, focusing on more complex financial services while shifting basic transactions to ATMs.
  • Regulatory interventions and banking hubs: How regulators in different markets are stepping in to ensure access to cash and banking services, particularly in rural areas. 

And much more.  

Listen now to stay ahead of the trends shaping banking’s future. 

]]> In this episode of Banking Uncovered, we take a deep dive into the evolving financial landscape, exploring the complex relationship between cash, fintech innovation and regulatory frameworks worldwide. As digital banking and fintechs continue to reshape financial services, what does the future hold for traditional banking models, cash usage and financial accessibility? 

Host Charles Green speaks to Clinton Cheng, Global Head of ATM Networks for Visa, in a research-driven conversation that uncovers key insights into how consumer behaviour, economic forces and regulatory developments are shaping the banking industry.  

Key topics include: 

  • The rise of fintechs and the implications for cash and ATMs: The impact of the growth of fintechs like Chime, Monzo and Revolut on traditional banking, including cash access, ATM usage, pre-paid cards and travel spending.
  • The response of traditional banks: How traditional banks are rising to the challenge and adapting to a digital-first world with innovative products and services.
  • Shifts in consumer behaviour: How digital-only banks are changing how different demographic segments, including Gen Z, Gen X, Millennials and gig economy workers, interact with financial services.
  • The cost of cash: The impact of fees, regulations, and branch closures on cash accessibility and what this means for banks and consumers.
  • Fintech partnerships and cash access: How digital-first banks like Chime are partnering with networks such as Visa to provide cash access via third-party ATMs.
  • Cash deposits and the role of retailers: The growing role of retail locations in enabling cash deposits for digital banks, and the potential for automation through ATMs.
  • Branch optimisation: How traditional banks are redefining their branch strategies, focusing on more complex financial services while shifting basic transactions to ATMs.
  • Regulatory interventions and banking hubs: How regulators in different markets are stepping in to ensure access to cash and banking services, particularly in rural areas. 

And much more.  

Listen now to stay ahead of the trends shaping banking’s future. 

]]> RFI Global false No 2267 96 full Banking Uncovered Episode 15: Delivering customer excellence - why relationship banking still matters in a digital world Banking Uncovered Episode 15: Delivering customer excellence - why relationship banking still matters in a digital world https://rfiglobal.podbean.com/e/banking-uncovered-episode-15-delivering-customer-excellence-why-relationship-banking-still-matters-in-a-digital-world/ https://rfiglobal.podbean.com/e/banking-uncovered-episode-15-delivering-customer-excellence-why-relationship-banking-still-matters-in-a-digital-world/#comments Thu, 06 Mar 2025 11:29:22 +0000 rfiglobal.podbean.com/5a3048ca-b212-3ebc-8421-c5e3968defec Westpac’s digital banking strategy has significantly enhanced customer experience, with its mobile app achieving an NPS of 21.7 - one of its best scores to date. With over 5 million customers banking online every month, the app is central to the bank’s vision of offering a seamless, full-service digital experience for customers who choose it. Recent innovations, including enhanced fraud detection, real-time security alerts, and expanded self-service functionality, empower customers with greater control over their banking.   

At the same time, Westpac remains committed to in-person banking, recognising the vital role branches and face-to-face interactions play. With over 500 branches nationwide, Westpac continues to invest in its physical network, ensuring customers have access to expert advice, personalised support and essential banking services. A focus on service culture, deeper customer engagement, and strategic investments in regional banking have strengthened trust and advocacy among customers.  

In this episode of Banking Uncovered, Chloe James, speaks to Jason Yetton, Chief Executive, Consumer at Westpac. They discuss his leadership journey, the role of banks in economic empowerment, and Westpac’s ongoing transformation to better serve customers. Jason shares how the bank has strengthened its commitment to regional Australia, pausing branch closures and investing in digital accessibility to ensure customers in remote areas receive the same level of service. He also emphasises the importance of trust, innovation, and a strong risk culture in delivering long-term value for both customers and employees.  

Topics discussed include:   

  • Jason’s leadership approach: His motivation as a leader, how his leadership style has evolved, and the role of culture in building high-performing teams.  
  • The power of culture at Westpac: How a strong, purpose-driven culture drives customer experience, employee engagement, and business success. 
  • Improving customer satisfaction: The strategies behind Westpac’s rising consumer MFI NPS.  
  • The future of bank branches: Jason shares insights on the evolving role of branches, their importance in community banking, and how co-location strategies help sustain physical banking access. 
  • Enhancing customer experience in key financial moments: How Westpac supports customers during critical life events, such as fraud prevention, home loan settlements, and financial hardships. 
  • The role of relationship managers: How Westpac’s personalised approach to banking, particularly in regional areas, strengthens customer trust and loyalty.  
]]> Westpac’s digital banking strategy has significantly enhanced customer experience, with its mobile app achieving an NPS of 21.7 - one of its best scores to date. With over 5 million customers banking online every month, the app is central to the bank’s vision of offering a seamless, full-service digital experience for customers who choose it. Recent innovations, including enhanced fraud detection, real-time security alerts, and expanded self-service functionality, empower customers with greater control over their banking.   

At the same time, Westpac remains committed to in-person banking, recognising the vital role branches and face-to-face interactions play. With over 500 branches nationwide, Westpac continues to invest in its physical network, ensuring customers have access to expert advice, personalised support and essential banking services. A focus on service culture, deeper customer engagement, and strategic investments in regional banking have strengthened trust and advocacy among customers.  

In this episode of Banking Uncovered, Chloe James, speaks to Jason Yetton, Chief Executive, Consumer at Westpac. They discuss his leadership journey, the role of banks in economic empowerment, and Westpac’s ongoing transformation to better serve customers. Jason shares how the bank has strengthened its commitment to regional Australia, pausing branch closures and investing in digital accessibility to ensure customers in remote areas receive the same level of service. He also emphasises the importance of trust, innovation, and a strong risk culture in delivering long-term value for both customers and employees.  

Topics discussed include:   

  • Jason’s leadership approach: His motivation as a leader, how his leadership style has evolved, and the role of culture in building high-performing teams.  
  • The power of culture at Westpac: How a strong, purpose-driven culture drives customer experience, employee engagement, and business success. 
  • Improving customer satisfaction: The strategies behind Westpac’s rising consumer MFI NPS.  
  • The future of bank branches: Jason shares insights on the evolving role of branches, their importance in community banking, and how co-location strategies help sustain physical banking access. 
  • Enhancing customer experience in key financial moments: How Westpac supports customers during critical life events, such as fraud prevention, home loan settlements, and financial hardships. 
  • The role of relationship managers: How Westpac’s personalised approach to banking, particularly in regional areas, strengthens customer trust and loyalty.  
]]> RFI Global false No 2243 95 full Banking Uncovered Episode 14: Affordability, sustainability, customer experience and the future of home loans Banking Uncovered Episode 14: Affordability, sustainability, customer experience and the future of home loans https://rfiglobal.podbean.com/e/banking-uncovered-episode-14-affordability-sustainability-customer-experience-and-the-future-of-home-loans/ https://rfiglobal.podbean.com/e/banking-uncovered-episode-14-affordability-sustainability-customer-experience-and-the-future-of-home-loans/#comments Tue, 14 Jan 2025 14:13:15 +0000 rfiglobal.podbean.com/7e67e331-2adc-30ca-acb7-63fd11a24c8d The property market is experiencing a wave of change, from the recovery of UK lending and the US market emerging from a ‘hibernation period’, to falling housing values in Australia and New Zealand. The dynamics worldwide are shifting.  

RFI research and insights shows UK confidence rising, and over a quarter of homeowners in Australia expected to make additional mortgage repayments within the next year, highlighting improving financial sentiment. This trend, alongside advancements in energy-efficient housing and government incentives for carbon neutrality, is transforming how affordability and sustainability are addressed globally.   

In this episode of the Banking Uncovered Podcast, co-host Chloe James, speaks to Lisa Claes, CEO of CoreLogic International, a leading global provider of property data and insights. They unpack the evolving dynamics of property markets in the US, UK, Australia, and New Zealand, shedding light on what is driving change and what’s next for the home loan sector in each market. Lisa shares her expert perspective on the home loan market in 2024, what to expect in 2025 and why banks and institutions should shift the narrative to focus on “what customers own, not what they owe”.  

Topics discussed include:    

  • Housing market dynamics in the US, UK, Australia, and New Zealand, regional differences and recovery patterns 
  • Why it is important to talk to customers about what they own, not what they owe 
  • The rebound in UK lending after it nearly dried up 18 months ago. 
  • Insights into the recovery of consumer confidence, despite the cost-of-living crisis; RFI Global data shows that over a quarter of Australians plan to increase mortgage repayments in the next year 
  • The variation in levels of home ownership and legislation by country; 77% of US households say they would never take out a mortgage with a variable interest rate 
  • The role of banks and financial institutions in educating consumers 
  • Affordability pressures, including the 12-13 years it takes the average earner in Sydney to save for a median-priced home, despite assistance from ‘The Bank of Mum and Dad’.  
]]> The property market is experiencing a wave of change, from the recovery of UK lending and the US market emerging from a ‘hibernation period’, to falling housing values in Australia and New Zealand. The dynamics worldwide are shifting.  

RFI research and insights shows UK confidence rising, and over a quarter of homeowners in Australia expected to make additional mortgage repayments within the next year, highlighting improving financial sentiment. This trend, alongside advancements in energy-efficient housing and government incentives for carbon neutrality, is transforming how affordability and sustainability are addressed globally.   

In this episode of the Banking Uncovered Podcast, co-host Chloe James, speaks to Lisa Claes, CEO of CoreLogic International, a leading global provider of property data and insights. They unpack the evolving dynamics of property markets in the US, UK, Australia, and New Zealand, shedding light on what is driving change and what’s next for the home loan sector in each market. Lisa shares her expert perspective on the home loan market in 2024, what to expect in 2025 and why banks and institutions should shift the narrative to focus on “what customers own, not what they owe”.  

Topics discussed include:    

  • Housing market dynamics in the US, UK, Australia, and New Zealand, regional differences and recovery patterns 
  • Why it is important to talk to customers about what they own, not what they owe 
  • The rebound in UK lending after it nearly dried up 18 months ago. 
  • Insights into the recovery of consumer confidence, despite the cost-of-living crisis; RFI Global data shows that over a quarter of Australians plan to increase mortgage repayments in the next year 
  • The variation in levels of home ownership and legislation by country; 77% of US households say they would never take out a mortgage with a variable interest rate 
  • The role of banks and financial institutions in educating consumers 
  • Affordability pressures, including the 12-13 years it takes the average earner in Sydney to save for a median-priced home, despite assistance from ‘The Bank of Mum and Dad’.  
]]> RFI Global false No 2473 94 full Banking Uncovered Episode 13: Transforming fintech, the role of AI and reimagining the future of financial services Banking Uncovered Episode 13: Transforming fintech, the role of AI and reimagining the future of financial services https://rfiglobal.podbean.com/e/banking-uncovered-episode-13-transforming-fintech-the-role-of-ai-and-reimagining-the-future-of-financial-services/ https://rfiglobal.podbean.com/e/banking-uncovered-episode-13-transforming-fintech-the-role-of-ai-and-reimagining-the-future-of-financial-services/#comments Tue, 10 Dec 2024 13:47:34 +0000 rfiglobal.podbean.com/8b2a1ca2-ddef-3532-97b4-f7ca449a95e3 For most Americans, their financial institution is the last thing on their minds - they’re too busy navigating pay cheque-to-pay cheque living, rising costs and a housing crisis. What they need from financial service providers isn’t just another product; they need tools that make life simpler, more transparent and fairer. From real-time access to wages to innovative housing solutions like PadSplit, the future of financial services lies in meeting people where they are and empowering them to build better lives. 

In this episode of the Banking Uncovered Podcast, Chloe James, Banking Uncovered Co-host, speaks to Kathryn Petralia, Co-founder of Kabbage and Keep Financial, and one of Forbes’ most powerful women in the world. They discuss trends in banking, the biggest challenges in financial services today, the future of fintech and the broader industry, US consumer sentiment, satisfaction and dissatisfaction, global innovation, the gender pay the gap in financial services, and much more. 

Topics discussed include: 

  • The need to make financial services more accessible and less judgmental through data-driven decisions and online platforms 
  • How to balance innovation with responsibility, including the challenges of unintended consequences in the machine learning model 
  • Americans' focus on day-to-day financial survival amid the cost-of-living crisis and economic instability 
  • Innovations in global payments, cross-border banking, and cryptocurrency adoption for consumers and SME’s 
  • What we can learn from companies like Revolut that are simplifying financial processes and setting new benchmarks for customer experience 
  • Looking ahead to 2025: Kathryn’s vision for addressing financial needs, empowering individuals to save more and strengthening economies through innovative compensation models. 
]]> For most Americans, their financial institution is the last thing on their minds - they’re too busy navigating pay cheque-to-pay cheque living, rising costs and a housing crisis. What they need from financial service providers isn’t just another product; they need tools that make life simpler, more transparent and fairer. From real-time access to wages to innovative housing solutions like PadSplit, the future of financial services lies in meeting people where they are and empowering them to build better lives. 

In this episode of the Banking Uncovered Podcast, Chloe James, Banking Uncovered Co-host, speaks to Kathryn Petralia, Co-founder of Kabbage and Keep Financial, and one of Forbes’ most powerful women in the world. They discuss trends in banking, the biggest challenges in financial services today, the future of fintech and the broader industry, US consumer sentiment, satisfaction and dissatisfaction, global innovation, the gender pay the gap in financial services, and much more. 

Topics discussed include: 

  • The need to make financial services more accessible and less judgmental through data-driven decisions and online platforms 
  • How to balance innovation with responsibility, including the challenges of unintended consequences in the machine learning model 
  • Americans' focus on day-to-day financial survival amid the cost-of-living crisis and economic instability 
  • Innovations in global payments, cross-border banking, and cryptocurrency adoption for consumers and SME’s 
  • What we can learn from companies like Revolut that are simplifying financial processes and setting new benchmarks for customer experience 
  • Looking ahead to 2025: Kathryn’s vision for addressing financial needs, empowering individuals to save more and strengthening economies through innovative compensation models. 
]]> RFI Global false No 1965 93 full Banking Uncovered Episode 12. Jim Marous: Futureproofing finance part 2 – Customer engagement, branding and next-level innovation in banking Banking Uncovered Episode 12. Jim Marous: Futureproofing finance part 2 – Customer engagement, branding and next-level innovation in banking https://rfiglobal.podbean.com/e/banking-uncovered-episode-11-jim-marous-futureproofing-finance-part-2-%e2%80%93-customer-engagement-branding-and-next-level-innovation-in-banking/ https://rfiglobal.podbean.com/e/banking-uncovered-episode-11-jim-marous-futureproofing-finance-part-2-%e2%80%93-customer-engagement-branding-and-next-level-innovation-in-banking/#comments Thu, 07 Nov 2024 09:34:02 +0000 rfiglobal.podbean.com/8e7a8a29-6471-3239-986d-335833d6037a Customer engagement in banking is shifting from passive loyalty to active engagement, driven by innovation and increasing customer expectations. Today’s customers want banks that understand their unique needs, offer quick and simple account setups, and provide a personalised experience. 

But what is the difference between a fabulous relationship and being intrusive? 

Banking Uncovered host Chloe James, speaks to Jim Marous, a top 5 retail banking influencer, global speaker, podcast host and co-publisher at The Financial Brand about the evolving landscape of customer experience (CX) and engagement in financial services. They explore how banks must prioritise personalisation beyond broad segmentation and embrace partnerships with fintech’s to offer streamlined, intuitive experiences that build trust and loyalty.  

They discuss how traditional banks and fintechs should take advantage of the data they have on their customers, what’s next for innovation in banking, and much more. 

In the second of two podcasts, Jim and Chloe dive into the challenges financial institutions face with the rising pressure to embrace personalised, customer-driven experiences in a tech-driven world. 

Topics discussed include:  

  • What customer engagement means today and how to excel
  • The importance of personalised engagement and how customers expect banks to understand their unique goals, preferences and financial patterns
  • The huge and under-utilised value that data and customer insight bring
  • What financial institutions can learn from GPS systems, Amazon Prime and Disney
  • The next level of innovation in banking and how to deliver meaningful innovation
  • The imperative for convenience and speed 
]]> Customer engagement in banking is shifting from passive loyalty to active engagement, driven by innovation and increasing customer expectations. Today’s customers want banks that understand their unique needs, offer quick and simple account setups, and provide a personalised experience. 

But what is the difference between a fabulous relationship and being intrusive? 

Banking Uncovered host Chloe James, speaks to Jim Marous, a top 5 retail banking influencer, global speaker, podcast host and co-publisher at The Financial Brand about the evolving landscape of customer experience (CX) and engagement in financial services. They explore how banks must prioritise personalisation beyond broad segmentation and embrace partnerships with fintech’s to offer streamlined, intuitive experiences that build trust and loyalty.  

They discuss how traditional banks and fintechs should take advantage of the data they have on their customers, what’s next for innovation in banking, and much more. 

In the second of two podcasts, Jim and Chloe dive into the challenges financial institutions face with the rising pressure to embrace personalised, customer-driven experiences in a tech-driven world. 

Topics discussed include:  

  • What customer engagement means today and how to excel
  • The importance of personalised engagement and how customers expect banks to understand their unique goals, preferences and financial patterns
  • The huge and under-utilised value that data and customer insight bring
  • What financial institutions can learn from GPS systems, Amazon Prime and Disney
  • The next level of innovation in banking and how to deliver meaningful innovation
  • The imperative for convenience and speed 
]]> RFI Global false No 2579 92 full Banking Uncovered Episode 11. Jim Marous: Futureproofing finance part 1 – Digital innovation, AI and the dawn of the fintech Banking Uncovered Episode 11. Jim Marous: Futureproofing finance part 1 – Digital innovation, AI and the dawn of the fintech https://rfiglobal.podbean.com/e/banking-uncovered-episode-11-jim-marous-futureproofing-finance-part-1-%e2%80%93-digital-innovation-ai-and-the-dawn-of-the-fintech/ https://rfiglobal.podbean.com/e/banking-uncovered-episode-11-jim-marous-futureproofing-finance-part-1-%e2%80%93-digital-innovation-ai-and-the-dawn-of-the-fintech/#comments Tue, 29 Oct 2024 14:07:18 +0000 rfiglobal.podbean.com/ecbbc7ee-222b-38a7-ac0d-65efefdea534 Intention to switch main bank accounts around the world is at an all-time high. In the world’s largest markets, up to 34% of consumers are considering changing their main bank provider. In the US it has never been higher at 25%.  

Banking Uncovered host Charles Green talks to Jim Marous, a top 5 retail Banking Influencer, global speaker, podcast host and co-publisher at The Financial Brand, about the market dynamic causing this trend, the proliferation of digital, AI and fintechs. And much more. 

In the first of two podcasts Jim and Charles dive into the challenges traditional banks face in keeping up with digital platforms, and the opportunity the data they hold on customers represents.  

Topics discussed include: 

  • Redefining switching: The dynamics behind switching behaviour today and how the definition of switching has changed 
  • Banking relationships: Why the main bank account is no longer the primary banking relationship 
  • The rise of PayPal and super apps: How companies like PayPal and other transactional apps have become dominant, and the value of the insights they hold on consumers 
  • Lessons outside of finance: What financial institutions can learn from the likes of Uber and Airbnb 
  • The role of AI and Gen AI: How AI is reshaping everything from personalisation to fraud prevention, setting the pace for finance’s future. 
  • The dawn of fintechs: The growth of fintechs and the importance of personalisation and convenience  

Don’t miss part 2, subscribe on your podcast app today. 

]]> Intention to switch main bank accounts around the world is at an all-time high. In the world’s largest markets, up to 34% of consumers are considering changing their main bank provider. In the US it has never been higher at 25%.  

Banking Uncovered host Charles Green talks to Jim Marous, a top 5 retail Banking Influencer, global speaker, podcast host and co-publisher at The Financial Brand, about the market dynamic causing this trend, the proliferation of digital, AI and fintechs. And much more. 

In the first of two podcasts Jim and Charles dive into the challenges traditional banks face in keeping up with digital platforms, and the opportunity the data they hold on customers represents.  

Topics discussed include: 

  • Redefining switching: The dynamics behind switching behaviour today and how the definition of switching has changed 
  • Banking relationships: Why the main bank account is no longer the primary banking relationship 
  • The rise of PayPal and super apps: How companies like PayPal and other transactional apps have become dominant, and the value of the insights they hold on consumers 
  • Lessons outside of finance: What financial institutions can learn from the likes of Uber and Airbnb 
  • The role of AI and Gen AI: How AI is reshaping everything from personalisation to fraud prevention, setting the pace for finance’s future. 
  • The dawn of fintechs: The growth of fintechs and the importance of personalisation and convenience  

Don’t miss part 2, subscribe on your podcast app today. 

]]> RFI Global false No 2071 91 full Banking Uncovered Episode 10: Building trust through transparency - RAA Insurance's focus on a member-centric service Banking Uncovered Episode 10: Building trust through transparency - RAA Insurance's focus on a member-centric service https://rfiglobal.podbean.com/e/banking-uncovered-episode-10-building-trust-through-transparency-raa-insurances-focus-on-a-member-centric-service/ https://rfiglobal.podbean.com/e/banking-uncovered-episode-10-building-trust-through-transparency-raa-insurances-focus-on-a-member-centric-service/#comments Wed, 18 Sep 2024 10:19:12 +0100 rfiglobal.podbean.com/57d14a92-ed54-3e7e-a67d-e797a758d5f8 RAA Insurance won three prestigious awards in the Australian Banking & Finance Awards 2024, Most Recommended General Insurer, Best Motor Insurer and Best Home Insurer. The Awards celebrate the financial service providers who have outperformed their peers, and often exceeded the expectations of their customers. Unlike other awards programmes, winners are determined by customers and are backed by data.   

In this engaging episode of the Banking Uncovered Podcast, Chloe James, Banking Uncovered Co-host at RFI Global, speaks to Tara Page, Chief Executive at RAA Insurance about how they achieved customer excellence and how they are addressing many of the challenges the insurance industry is facing worldwide, including the impacts of climate change and cost of living crisis. 

By keeping their members' needs at the forefront, RAA Insurance ensures its products offer value for money while addressing affordability and providing quality service.  

Topics discussed include:  

  • The challenges facing the industry including climate change, the cost-of-living crisis and the aftermath of the pandemic
  • The impact of economic stress on consumers and the protection gap
  • How insurers around the world can learn from each other
  • The importance of customer-centricity and designing products that meet consumers’ evolving needs and the importance of membership benefits
  • How to offer value-for-money insurance products
  • Best practice and innovation in the insurance sector
  • Representing the voice of the consumer with government initiatives
  • Introducing flexible motor insurance options
  • Managing late payments with flexible payment plans
  • Enhancing customer experience during claims
  • Strategies for maintaining affordable insurance premiums 
]]> RAA Insurance won three prestigious awards in the Australian Banking & Finance Awards 2024, Most Recommended General Insurer, Best Motor Insurer and Best Home Insurer. The Awards celebrate the financial service providers who have outperformed their peers, and often exceeded the expectations of their customers. Unlike other awards programmes, winners are determined by customers and are backed by data.   

In this engaging episode of the Banking Uncovered Podcast, Chloe James, Banking Uncovered Co-host at RFI Global, speaks to Tara Page, Chief Executive at RAA Insurance about how they achieved customer excellence and how they are addressing many of the challenges the insurance industry is facing worldwide, including the impacts of climate change and cost of living crisis. 

By keeping their members' needs at the forefront, RAA Insurance ensures its products offer value for money while addressing affordability and providing quality service.  

Topics discussed include:  

  • The challenges facing the industry including climate change, the cost-of-living crisis and the aftermath of the pandemic
  • The impact of economic stress on consumers and the protection gap
  • How insurers around the world can learn from each other
  • The importance of customer-centricity and designing products that meet consumers’ evolving needs and the importance of membership benefits
  • How to offer value-for-money insurance products
  • Best practice and innovation in the insurance sector
  • Representing the voice of the consumer with government initiatives
  • Introducing flexible motor insurance options
  • Managing late payments with flexible payment plans
  • Enhancing customer experience during claims
  • Strategies for maintaining affordable insurance premiums 
]]> RFI Global false No 1627 90 full Banking Uncovered Episode 9: The digital banking revolution - Brett King on the rise of challenger banks Banking Uncovered Episode 9: The digital banking revolution - Brett King on the rise of challenger banks https://rfiglobal.podbean.com/e/banking-uncovered-episode-9-the-digital-banking-revolution-brett-king-on-the-rise-of-challenger-banks/ https://rfiglobal.podbean.com/e/banking-uncovered-episode-9-the-digital-banking-revolution-brett-king-on-the-rise-of-challenger-banks/#comments Tue, 27 Aug 2024 12:59:40 +0100 rfiglobal.podbean.com/34969bb7-40f2-373b-9e8e-87274390d2e7 The banking sector has undergone a radical transformation over the past decade. Fourteen years ago, when our podcast hosts first met our guest, there were no fintechs or neo banks. Now, the world’s top 20 fintechs significantly outvalue the top 20 traditional banks. So, what does the future hold? How should traditional banks navigate this changing landscape? 

In this engaging episode of the Banking Uncovered podcast, Charles Green, RFI Global’s Founder, and co-host Chloe James, speak to Brett King, founder of Moven and host of Breaking Banks, investor, author and futurist, about how AI and technology are shaping the future of banking. They explore changing customer behaviours, particularly among younger generations, who prefer digital solutions over physical branches. They discuss how banks in different regions, like the US, are adapting their branch strategies and integrating digital services to meet customer expectations, the next big transformations in the industry and much more.   

Topics discussed include:   

  • The phenomenal global growth of fintechs and neobanks 
  • The evolution of digital banking and its impact on traditional institutions
  • The role of AI and technology in enhancing banking services and customer experiences
  • The future role of bank branches: Will they become a fashion accessory?
  • The shift in customer preferences, particularly among younger generations
  • The increasing importance of convenience and accessibility in financial services, driven by smartphones and AI capabilities
  • Consumer appetite for super apps around the world and the potential for ‘super wallets’ 

Tune in to gain valuable insights into the digital revolution in banking and what lies ahead for financial institutions and fintechs. 

Explore all our past podcast episodes here. 

]]> The banking sector has undergone a radical transformation over the past decade. Fourteen years ago, when our podcast hosts first met our guest, there were no fintechs or neo banks. Now, the world’s top 20 fintechs significantly outvalue the top 20 traditional banks. So, what does the future hold? How should traditional banks navigate this changing landscape? 

In this engaging episode of the Banking Uncovered podcast, Charles Green, RFI Global’s Founder, and co-host Chloe James, speak to Brett King, founder of Moven and host of Breaking Banks, investor, author and futurist, about how AI and technology are shaping the future of banking. They explore changing customer behaviours, particularly among younger generations, who prefer digital solutions over physical branches. They discuss how banks in different regions, like the US, are adapting their branch strategies and integrating digital services to meet customer expectations, the next big transformations in the industry and much more.   

Topics discussed include:   

  • The phenomenal global growth of fintechs and neobanks 
  • The evolution of digital banking and its impact on traditional institutions
  • The role of AI and technology in enhancing banking services and customer experiences
  • The future role of bank branches: Will they become a fashion accessory?
  • The shift in customer preferences, particularly among younger generations
  • The increasing importance of convenience and accessibility in financial services, driven by smartphones and AI capabilities
  • Consumer appetite for super apps around the world and the potential for ‘super wallets’ 

Tune in to gain valuable insights into the digital revolution in banking and what lies ahead for financial institutions and fintechs. 

Explore all our past podcast episodes here. 

]]> RFI Global false No 2688 89 full Banking Uncovered Podcast Episode 8: Innovating banking - Steve Weston on digital transformation and customer engagement at Barclays Banking Uncovered Podcast Episode 8: Innovating banking - Steve Weston on digital transformation and customer engagement at Barclays https://rfiglobal.podbean.com/e/innovating-banking-steve-weston-on-digital-transformation-and-customer-engagement-at-barclays/ https://rfiglobal.podbean.com/e/innovating-banking-steve-weston-on-digital-transformation-and-customer-engagement-at-barclays/#comments Tue, 13 Aug 2024 14:48:35 +0100 rfiglobal.podbean.com/4cd46df2-c51f-3c95-ac53-576ec016b2f2 Steve Weston, Head of Everyday Money Management at Barclays, discusses his career journey, including his role in founding neobank Volt and his return to Barclays UK. He shares valuable insights into the challenges and experiences of working in both a fintech startup and a traditional bank. 

In this engaging episode of the Banking Uncovered podcast, Charles Green, RFI Global’s Founder, and co-host Chloe James, speak to Steve about the future of digital banking for neobanks and traditional banks. Innovative strategies for maintaining customer relationships beyond digital transformation, the concept of super apps, AI and cyber security and much more. 

Topics discussed include:    

  • The future of neobanks and the increasing need for them to act more like traditional banks, especially regarding customer service and fraud reimbursement 
  • Barclays’ innovative approach to customer engagement including the creation of  Barclays Local, the introduction of shared banking hubs and the development of electric vans
  • The role of super apps and advanced payment solutions in the future of banking
  • Barclays’ approach to acquiring and retaining young customers
  • The importance of personalised services and digital tools
  • Strategies to integrate payments and enhance digital services
  • The value of Barclay’s Digital Eagle programme in educating customers and preventing fraud 

Explore all our past podcast episodes here. 

]]> Steve Weston, Head of Everyday Money Management at Barclays, discusses his career journey, including his role in founding neobank Volt and his return to Barclays UK. He shares valuable insights into the challenges and experiences of working in both a fintech startup and a traditional bank. 

In this engaging episode of the Banking Uncovered podcast, Charles Green, RFI Global’s Founder, and co-host Chloe James, speak to Steve about the future of digital banking for neobanks and traditional banks. Innovative strategies for maintaining customer relationships beyond digital transformation, the concept of super apps, AI and cyber security and much more. 

Topics discussed include:    

  • The future of neobanks and the increasing need for them to act more like traditional banks, especially regarding customer service and fraud reimbursement 
  • Barclays’ innovative approach to customer engagement including the creation of  Barclays Local, the introduction of shared banking hubs and the development of electric vans
  • The role of super apps and advanced payment solutions in the future of banking
  • Barclays’ approach to acquiring and retaining young customers
  • The importance of personalised services and digital tools
  • Strategies to integrate payments and enhance digital services
  • The value of Barclay’s Digital Eagle programme in educating customers and preventing fraud 

Explore all our past podcast episodes here. 

]]> RFI Global false No 2426 88 full Banking Uncovered Episode 7: Why financial institutions are slowly moving away from their traditional ways Banking Uncovered Episode 7: Why financial institutions are slowly moving away from their traditional ways https://rfiglobal.podbean.com/e/banking-uncovered-episode-7-why-financial-institutions-are-slowly-moving-away-from-their-traditional-ways/ https://rfiglobal.podbean.com/e/banking-uncovered-episode-7-why-financial-institutions-are-slowly-moving-away-from-their-traditional-ways/#comments Tue, 23 Jul 2024 14:44:44 +0100 rfiglobal.podbean.com/e9e2a175-8b74-3210-b34f-32a4974e64a0 Did you know that half of SMEs globally are increasingly turning to non-traditional financial providers? As their trust in these new financial solutions has grown, many are now obtaining a wider range of financial products directly from these fintech providers. Additionally, numerous SMEs are forming partnerships with these innovative companies to enhance their value propositions and refine their lending practices.  

In this episode of the Banking Uncovered podcast, Charles Green, RFI Global’s Founder, speaks to Jane Prokop, Executive Vice President and Global Head of Small and Medium-Sized Enterprises at Mastercard, about investing 7 billion dollars over the last five years in cyber security, how SMEs can use generative AI to automate a lot of admin tasks, open banking and much more.   

Topics discussed include:   

  • An increase in SMEs looking to switch their main banking and payments providers
  • The increase in demand for digital services post-pandemic 
  • Why SMEs are turning more to non-traditional financial providers    
  • The introduction of joint platforms and automated lending processes using alternative data and scoring 
  • How SMEs are highly vulnerable to cyber attacks 
  • Gen AI's potential for automating tasks and providing actionable insights for SMEs

Explore all our past podcast episodes here. 

]]> Did you know that half of SMEs globally are increasingly turning to non-traditional financial providers? As their trust in these new financial solutions has grown, many are now obtaining a wider range of financial products directly from these fintech providers. Additionally, numerous SMEs are forming partnerships with these innovative companies to enhance their value propositions and refine their lending practices.  

In this episode of the Banking Uncovered podcast, Charles Green, RFI Global’s Founder, speaks to Jane Prokop, Executive Vice President and Global Head of Small and Medium-Sized Enterprises at Mastercard, about investing 7 billion dollars over the last five years in cyber security, how SMEs can use generative AI to automate a lot of admin tasks, open banking and much more.   

Topics discussed include:   

  • An increase in SMEs looking to switch their main banking and payments providers
  • The increase in demand for digital services post-pandemic 
  • Why SMEs are turning more to non-traditional financial providers    
  • The introduction of joint platforms and automated lending processes using alternative data and scoring 
  • How SMEs are highly vulnerable to cyber attacks 
  • Gen AI's potential for automating tasks and providing actionable insights for SMEs

Explore all our past podcast episodes here. 

]]> RFI Global false No 2695 87 full Banking Uncovered Episode 7: Why financial institutions are slowly moving away from their traditional ways Banking Uncovered Episode 6: Robot customers, robot bankers or robot fraudsters? A look at the future of SME banking. Banking Uncovered Episode 6: Robot customers, robot bankers or robot fraudsters? A look at the future of SME banking. https://rfiglobal.podbean.com/e/banking-uncovered-episode-6-robot-customers-robot-bankers-or-robot-fraudsters-a-look-at-the-future-of-sme-banking/ https://rfiglobal.podbean.com/e/banking-uncovered-episode-6-robot-customers-robot-bankers-or-robot-fraudsters-a-look-at-the-future-of-sme-banking/#comments Tue, 09 Jul 2024 15:23:14 +0100 rfiglobal.podbean.com/a087aeab-9ac1-3e40-97f4-c16f6ca49929 RFI Global data shows that 75% of consumers and 1 in 4 SMEs in the UK are looking to switch their main bank - a HUGE threat to the high street banks that hold most of these relationships. 

In this episode of Banking Uncovered, Chloe James sits down with Dave Birch, International Keynote Speaker, Author, and all-round Payments Guru. They talk about SME switching trends, the challenges of scheduling payments, managing overdrafts, dealing with financial crime and much more. 

Topics discussed include:  

  • The implications of big tech in digital payments
  • How “Fraud is out of control!” - and SMEs are a target 
  • Payments and super apps
  • Addressing SME dissatisfaction with innovation
  • The AI take over… “Why isn’t a BOT doing this for me!?” 
  • Ludicrous liability – tough times for the big players
  • The importance of protecting your digital identity

Explore all our past podcast episodes here.

]]> RFI Global data shows that 75% of consumers and 1 in 4 SMEs in the UK are looking to switch their main bank - a HUGE threat to the high street banks that hold most of these relationships. 

In this episode of Banking Uncovered, Chloe James sits down with Dave Birch, International Keynote Speaker, Author, and all-round Payments Guru. They talk about SME switching trends, the challenges of scheduling payments, managing overdrafts, dealing with financial crime and much more. 

Topics discussed include:  

  • The implications of big tech in digital payments
  • How “Fraud is out of control!” - and SMEs are a target 
  • Payments and super apps
  • Addressing SME dissatisfaction with innovation
  • The AI take over… “Why isn’t a BOT doing this for me!?” 
  • Ludicrous liability – tough times for the big players
  • The importance of protecting your digital identity

Explore all our past podcast episodes here.

]]> RFI Global false No 2260 86 full Banking Uncovered Episode 5: Inside SME banking, digital trends and the fintech evolution Banking Uncovered Episode 5: Inside SME banking, digital trends and the fintech evolution https://rfiglobal.podbean.com/e/banking-uncovered-episode-5-inside-sme-banking-digital-trends-and-the-fintech-evolution/ https://rfiglobal.podbean.com/e/banking-uncovered-episode-5-inside-sme-banking-digital-trends-and-the-fintech-evolution/#comments Tue, 25 Jun 2024 17:06:44 +0100 rfiglobal.podbean.com/a722159b-cae5-3173-973d-3135341267be Bank switching rates for SMEs in the UK and other countries are high, and SMEs are expecting more innovative solutions. 

In this episode of the Banking Uncovered podcast Charles Green, RFI Global’s Founder, speaks to Richard Davies, CEO of Allica Bank, about the trends in SME banking, the challenges and opportunities they represent, and much more. 

Explore all our past podcast episodes here.

]]> Bank switching rates for SMEs in the UK and other countries are high, and SMEs are expecting more innovative solutions. 

In this episode of the Banking Uncovered podcast Charles Green, RFI Global’s Founder, speaks to Richard Davies, CEO of Allica Bank, about the trends in SME banking, the challenges and opportunities they represent, and much more. 

Explore all our past podcast episodes here.

]]> Bank switching rates for SMEs in the UK and other countries are high, and SMEs are expecting more innovative solutions.  In this episode of the Banking Uncovered podcast Charles Green, RFI Global’s Founder, speaks to Richard Davis, CEO of Allica Bank, about the trends in SME banking, the challenges and opportunities they represent, and much more. RFI Global false No 1836 85 full Banking Uncovered Episode 4: How are fintechs disrupting the money transfer market? Banking Uncovered Episode 4: How are fintechs disrupting the money transfer market? https://rfiglobal.podbean.com/e/banking-uncovered-episode-4-how-are-fintechs-disrupting-the-money-transfer-market/ https://rfiglobal.podbean.com/e/banking-uncovered-episode-4-how-are-fintechs-disrupting-the-money-transfer-market/#comments Tue, 11 Jun 2024 09:26:25 +0100 rfiglobal.podbean.com/a5be6115-54d6-30e0-a05f-8ccce13601ba Banking Uncovered co-host Chloe James, speaks to Surendra Chaplot, Global Head of Product, at standout fintech, Wise about the biggest opportunities for fintechs and traditional players when it comes to money transfer amongst consumers and SME’s, how to give customers exactly what they want (and need), the threat to traditional banks and much, much more.

Explore all our past podcast episodes here.

]]> Banking Uncovered co-host Chloe James, speaks to Surendra Chaplot, Global Head of Product, at standout fintech, Wise about the biggest opportunities for fintechs and traditional players when it comes to money transfer amongst consumers and SME’s, how to give customers exactly what they want (and need), the threat to traditional banks and much, much more.

Explore all our past podcast episodes here.

]]> Banking Uncovered co-host Chloe James, speaks to Surendra Chaplot, Global Head of Product, at standout fintech, Wise about the biggest opportunities for fintechs and traditional players when it comes to money transfer amongst consumers and SME’s, how to give customers exactly what they want (and need), the threat to traditional banks and much, much more. RFI Global false No 1725 84 full Banking Uncovered Episode 3: The importance of trust, culture and customer-centricity Banking Uncovered Episode 3: The importance of trust, culture and customer-centricity https://rfiglobal.podbean.com/e/banking-uncovered-episode-3-the-importance-of-trust-culture-and-customer-centricity/ https://rfiglobal.podbean.com/e/banking-uncovered-episode-3-the-importance-of-trust-culture-and-customer-centricity/#comments Tue, 28 May 2024 13:38:42 +0100 rfiglobal.podbean.com/c7946ea3-b45f-3f93-8166-8d741e272e9f Charles Green, RFI Global’s Founder, speaks to Rupert Lee Browne, Chairman and Founder of Caxton, about how to build a fintech brand that engenders trust, the importance of transparency, security and a customer-centric culture. 

Explore all our past podcast episodes here.

]]> Charles Green, RFI Global’s Founder, speaks to Rupert Lee Browne, Chairman and Founder of Caxton, about how to build a fintech brand that engenders trust, the importance of transparency, security and a customer-centric culture. 

Explore all our past podcast episodes here.

]]> Charles Green, RFI Global’s Founder, speaks to Rupert Lee Browne, Chairman and Founder of Caxton, about how to build a fintech brand that engenders trust, the importance of transparency, security and a customer-centric culture. RFI Global false No 2561 3 full Banking Uncovered Episode 2: The importance of building a digital bank as a platform Banking Uncovered Episode 2: The importance of building a digital bank as a platform https://rfiglobal.podbean.com/e/banking-uncovered-episode-2-the-importance-of-building-a-digital-bank-as-a-platform/ https://rfiglobal.podbean.com/e/banking-uncovered-episode-2-the-importance-of-building-a-digital-bank-as-a-platform/#comments Tue, 21 May 2024 14:10:22 +0100 rfiglobal.podbean.com/8a964fe4-9f7e-3030-8c56-b446ad1dcf82 Charles Green, RFI’s Founder, speaks to Olivier Crespin, four times bank founder, about the captivating world of digital banking and the opportunities generative AI and other technologies bring for banking.

Topics discussed include:

  • The importance of building a bank as a platform
  • Scalability and speed in decentralised finance
  • Managing risk in digital and the importance of Chat
  • Generative AI’s impact on cyber security, call centres and reducing compliance costs and time
  • The untapped opportunities for digital banks with SMEs
  • How banks and fintechs can both partner and differentiate
  • And much more…

Explore all our past podcast episodes here.

]]> Charles Green, RFI’s Founder, speaks to Olivier Crespin, four times bank founder, about the captivating world of digital banking and the opportunities generative AI and other technologies bring for banking.

Topics discussed include:

  • The importance of building a bank as a platform
  • Scalability and speed in decentralised finance
  • Managing risk in digital and the importance of Chat
  • Generative AI’s impact on cyber security, call centres and reducing compliance costs and time
  • The untapped opportunities for digital banks with SMEs
  • How banks and fintechs can both partner and differentiate
  • And much more…

Explore all our past podcast episodes here.

]]> Charles Green, RFI’s Founder, speaks to Olivier Crespin, four times bank founder, about the captivating world of digital banking and the opportunities generative AI and other technologies bring for banking. RFI Global false No 2211 2 full Banking Uncovered Episode 1: The future of digital banking - enhancing customer relationships with data Banking Uncovered Episode 1: The future of digital banking - enhancing customer relationships with data https://rfiglobal.podbean.com/e/banking-uncovered-episode-1-the-future-of-digital-banking-enhancing-customer-relationships-with-data/ https://rfiglobal.podbean.com/e/banking-uncovered-episode-1-the-future-of-digital-banking-enhancing-customer-relationships-with-data/#comments Tue, 07 May 2024 15:03:45 +0100 globaldigitalbanker.podbean.com/b8a3cea4-2611-3e59-9205-fd3329bdcada Charles Green, RFI’s Founder, speaks to Mohamed Keraine, Global Head of Digital Banking at Standard Chartered about the future of digital banking: how to mitigate risks, maximise opportunities and prioritise investment. 

Topics discussed include:

  • The importance of customer-centricity in a digital era 
  • How digital empowers businesses to scale and innovate 
  • The importance of re-inventing products and processes  
  • Becoming a chat first organization to boost customer engagement 
  • How multi-channel experiences elevate satisfaction and engender loyalty 
  • Combating cyber security risk through education, analytics and biometrics 
  • Using AI and technology to enhance banking ethically and sustainably 
  • And much more… 

Explore all our past podcast episodes here.

]]> Charles Green, RFI’s Founder, speaks to Mohamed Keraine, Global Head of Digital Banking at Standard Chartered about the future of digital banking: how to mitigate risks, maximise opportunities and prioritise investment. 

Topics discussed include:

  • The importance of customer-centricity in a digital era 
  • How digital empowers businesses to scale and innovate 
  • The importance of re-inventing products and processes  
  • Becoming a chat first organization to boost customer engagement 
  • How multi-channel experiences elevate satisfaction and engender loyalty 
  • Combating cyber security risk through education, analytics and biometrics 
  • Using AI and technology to enhance banking ethically and sustainably 
  • And much more… 

Explore all our past podcast episodes here.

]]> RFI Global false No 1926 full Banking Uncovered Episode 1: The future of digital banking - enhancing customer relationships with data Global Digital Banker Podcast | S4 Ep2 with Railsbank, Ben Smith Global Digital Banker Podcast | S4 Ep2 with Railsbank, Ben Smith https://rfiglobal.podbean.com/e/global-digital-banker-podcast-s4-ep-with-railsbank-ben-smith/ https://rfiglobal.podbean.com/e/global-digital-banker-podcast-s4-ep-with-railsbank-ben-smith/#comments Thu, 19 May 2022 15:53:05 +0100 globaldigitalbanker.podbean.com/71d47762-1cb4-35da-938f-704916164bf8 In Season 4, Episode 2 of the Global Digital Banker Podcast, RFI Global's Kate Wilson discusses the exciting role embedded finance plays in today's banking ecosystem, and what the future holds for Railsbank, with COO, APAC Ben Smith.  

Subscribe to our RFI Global channel and get notified when we have new episodes: https://youtu.be/M7lpAK6Itao 

Connect with Ben Smith on LinkedIn: https://www.linkedin.com/in/bensmithprofile/ 

Connect with Anna Shaw on LinkedIn:  https://www.linkedin.com/in/anna-perera-shaw-966530129/ 

Connect with Kate Wilson on LinkedIn: https://www.linkedin.com/in/kate-wilson-5448667b/ 

 

To learn more about RFI Global, visit: https://rfi.global/

]]> In Season 4, Episode 2 of the Global Digital Banker Podcast, RFI Global's Kate Wilson discusses the exciting role embedded finance plays in today's banking ecosystem, and what the future holds for Railsbank, with COO, APAC Ben Smith.  

Subscribe to our RFI Global channel and get notified when we have new episodes: https://youtu.be/M7lpAK6Itao 

Connect with Ben Smith on LinkedIn: https://www.linkedin.com/in/bensmithprofile/ 

Connect with Anna Shaw on LinkedIn:  https://www.linkedin.com/in/anna-perera-shaw-966530129/ 

Connect with Kate Wilson on LinkedIn: https://www.linkedin.com/in/kate-wilson-5448667b/ 

 

To learn more about RFI Global, visit: https://rfi.global/

]]> RFi Group false No 9 83 full Global Digital Banker Podcast | S4 Ep2 with Railsbank, Ben Smith Global Digital Banker Podcast | S4 Ep 1 with Volt Bank’s CEO and Founder, Steve Weston Global Digital Banker Podcast | S4 Ep 1 with Volt Bank’s CEO and Founder, Steve Weston https://rfiglobal.podbean.com/e/global-digital-banker-podcast-s4-ep-1-with-volt-bank-s-ceo-and-founder-steve-weston/ https://rfiglobal.podbean.com/e/global-digital-banker-podcast-s4-ep-1-with-volt-bank-s-ceo-and-founder-steve-weston/#comments Thu, 05 May 2022 10:05:45 +0100 globaldigitalbanker.podbean.com/47080eb7-ff2f-3871-bf8b-a291d35a4b2d In Season 4, Episode 1 of the Global Digital Banker Podcast, RFI Global's Anna Shaw sat down with Volt Bank's CEO and Founder, Steve Weston.

In this short session they discuss his extensive experience of the banking industry, innovation and the history of Volt Bank and what's next.  

Subscribe to our RFI Global channel and get notified when we have new episodes.

Connect with Steve Weston on LinkedIn:  https://www.linkedin.com/in/steve-weston-b5102166/ 

Connect with Anna Shaw on LinkedIn:  https://www.linkedin.com/in/anna-perera-shaw-966530129/ 

Connect with Kate Wilson on LinkedIn:  https://www.linkedin.com/in/kate-wilson-5448667b/

 

To learn more about RFI Global, visit: https://rfi.global/

 

]]> In Season 4, Episode 1 of the Global Digital Banker Podcast, RFI Global's Anna Shaw sat down with Volt Bank's CEO and Founder, Steve Weston.

In this short session they discuss his extensive experience of the banking industry, innovation and the history of Volt Bank and what's next.  

Subscribe to our RFI Global channel and get notified when we have new episodes.

Connect with Steve Weston on LinkedIn:  https://www.linkedin.com/in/steve-weston-b5102166/ 

Connect with Anna Shaw on LinkedIn:  https://www.linkedin.com/in/anna-perera-shaw-966530129/ 

Connect with Kate Wilson on LinkedIn:  https://www.linkedin.com/in/kate-wilson-5448667b/

 

To learn more about RFI Global, visit: https://rfi.global/

 

]]> RFi Group false No 1655 82 full Global Digital Banker Podcast | S4 Ep 1 with Volt Bank’s CEO and Founder, Steve Weston Season 3, Episode19: Banking Predictions 2022 with RFI Global Season 3, Episode19: Banking Predictions 2022 with RFI Global https://rfiglobal.podbean.com/e/season-3-episode19-banking-predictions-2022-with-rfi-global/ https://rfiglobal.podbean.com/e/season-3-episode19-banking-predictions-2022-with-rfi-global/#comments Wed, 15 Dec 2021 08:36:06 +0000 globaldigitalbanker.podbean.com/9b575b38-35f3-36ea-af7c-8e9f3cd3f5af In the Season 3 Finale of the podcast Kate and Anna are joined by Mark Schultz, Amit Khan and Hubert Petka, the Global Heads of Product at RFI Global to take a look back at what the most noticeable changes have been in the last 12 months and what they predict to see in 2022.

]]> In the Season 3 Finale of the podcast Kate and Anna are joined by Mark Schultz, Amit Khan and Hubert Petka, the Global Heads of Product at RFI Global to take a look back at what the most noticeable changes have been in the last 12 months and what they predict to see in 2022.

]]> RFi Group false No 3794 81 full Season 3, Episode 18: Adrian Toynton FIS Season 3, Episode 18: Adrian Toynton FIS https://rfiglobal.podbean.com/e/season-3-episode-18-adrian-toynton-fis/ https://rfiglobal.podbean.com/e/season-3-episode-18-adrian-toynton-fis/#comments Thu, 09 Dec 2021 03:14:44 +0000 globaldigitalbanker.podbean.com/9566eb68-821c-38e5-b9be-6e15379090b3 In this week's episode, Kate Wilson speaks to FIS' Head of Banking Solutions APAC, Adrian Toynton, to get his thoughts on the accelerated digitialisation of the banking sector as a result of the pandemic. With a focus on Core Platform Modernisation and Cloud Migration, this chat dives into the tech powering big banks, the need for banks to address their aging core systems as a priority and what the future holds for the industry in ANZ.

FIS Report: https://empower1.fisglobal.com/digitalization-and-cloud-migration.html?utm_campaign=BS_LBGL_MB_PM_TPP_RFI_DEC2021_WP_BANKMODERNIZATIONRFI%5bT

]]> In this week's episode, Kate Wilson speaks to FIS' Head of Banking Solutions APAC, Adrian Toynton, to get his thoughts on the accelerated digitialisation of the banking sector as a result of the pandemic. With a focus on Core Platform Modernisation and Cloud Migration, this chat dives into the tech powering big banks, the need for banks to address their aging core systems as a priority and what the future holds for the industry in ANZ.

FIS Report: https://empower1.fisglobal.com/digitalization-and-cloud-migration.html?utm_campaign=BS_LBGL_MB_PM_TPP_RFI_DEC2021_WP_BANKMODERNIZATIONRFI%5bT

]]> RFI Global false No 1669 3 18 full Season 3, Episode 17: Youth Banking with Dom Pym - Up Season 3, Episode 17: Youth Banking with Dom Pym - Up https://rfiglobal.podbean.com/e/season-3-episode-17-youth-banking-with-dom-pym-up/ https://rfiglobal.podbean.com/e/season-3-episode-17-youth-banking-with-dom-pym-up/#comments Thu, 25 Nov 2021 02:04:00 +0000 globaldigitalbanker.podbean.com/15e7e997-fb74-3966-a6e3-b7732e5eb829 In this weeks episode we look back to the Australian Banking Innovation Summit where Anna Shaw has a fireside chat with Dominic Pym, Co-Founder of Up Bank. They discuss how Up's goals to be the number one bank in the industry and what PFM tools they have available for their customers that keep them as a main competitor in the Australian Market.

]]> In this weeks episode we look back to the Australian Banking Innovation Summit where Anna Shaw has a fireside chat with Dominic Pym, Co-Founder of Up Bank. They discuss how Up's goals to be the number one bank in the industry and what PFM tools they have available for their customers that keep them as a main competitor in the Australian Market.

]]> RFi Group false No 2710 3 17 full Season 3, Episode 16: The drive to e-commerce with Hayley Fisher - Adyen Season 3, Episode 16: The drive to e-commerce with Hayley Fisher - Adyen https://rfiglobal.podbean.com/e/season-3-episode-16-the-drive-to-e-commerce-with-hayley-fisher-adyen/ https://rfiglobal.podbean.com/e/season-3-episode-16-the-drive-to-e-commerce-with-hayley-fisher-adyen/#comments Wed, 17 Nov 2021 22:16:44 +0000 globaldigitalbanker.podbean.com/a6948317-dcec-36df-8a0f-8ed7d2dea36d RFi Group false No 1358 3 16 full Season 3, Episode 15: Building Better Banks with Monica Millares from BigPay Season 3, Episode 15: Building Better Banks with Monica Millares from BigPay https://rfiglobal.podbean.com/e/season-3-episode-15-building-better-banks-with-monica-millares-from-bigpay/ https://rfiglobal.podbean.com/e/season-3-episode-15-building-better-banks-with-monica-millares-from-bigpay/#comments Thu, 11 Nov 2021 03:12:26 +0000 globaldigitalbanker.podbean.com/fc3f4990-f3f6-3820-bf66-59dda810fc93 RFi Group false No 2216 3 15 full Season 3, Episode 14: Women in Leadership Roles with Mary Kate Loftus at M&T Bank Season 3, Episode 14: Women in Leadership Roles with Mary Kate Loftus at M&T Bank https://rfiglobal.podbean.com/e/season-3-episode-14-women-in-leadership-roles-with-mary-kate-loftus-at-mt-bank/ https://rfiglobal.podbean.com/e/season-3-episode-14-women-in-leadership-roles-with-mary-kate-loftus-at-mt-bank/#comments Thu, 21 Oct 2021 01:34:52 +0100 globaldigitalbanker.podbean.com/364017a6-b482-30cc-bf1b-d036d7f12c36 RFi Group false No 1675 3 14 full Season 3, Episode 13: Deep Dive into Payments with Anne Pieckielon Season 3, Episode 13: Deep Dive into Payments with Anne Pieckielon https://rfiglobal.podbean.com/e/season-3-episode-13-deep-dive-into-payments-with-anne-pieckielon/ https://rfiglobal.podbean.com/e/season-3-episode-13-deep-dive-into-payments-with-anne-pieckielon/#comments Thu, 07 Oct 2021 05:35:21 +0100 globaldigitalbanker.podbean.com/e3a19b67-a79c-3828-942d-d6dfbcc93f58 RFi Group false No 3142 3 13 full Season 3 Episode 12: The Future of Customer Onboarding for Australian Banks with Backbase and Heritage Bank Season 3 Episode 12: The Future of Customer Onboarding for Australian Banks with Backbase and Heritage Bank https://rfiglobal.podbean.com/e/season-3-episode-12-the-future-of-customer-onboarding-for-australian-banks-with-backbase-and-heritage-bank/ https://rfiglobal.podbean.com/e/season-3-episode-12-the-future-of-customer-onboarding-for-australian-banks-with-backbase-and-heritage-bank/#comments Thu, 23 Sep 2021 05:41:06 +0100 globaldigitalbanker.podbean.com/68a47852-6231-3790-ba36-e958908f45e5 RFi Group false No 2231 3 12 full Season 3 Episode 11: Building Sustainable Customer Relationships with Pega Season 3 Episode 11: Building Sustainable Customer Relationships with Pega https://rfiglobal.podbean.com/e/season-3-episode-11-building-sustainable-customer-relationships-with-pega/ https://rfiglobal.podbean.com/e/season-3-episode-11-building-sustainable-customer-relationships-with-pega/#comments Thu, 16 Sep 2021 03:01:02 +0100 globaldigitalbanker.podbean.com/5f2bbe18-0a1b-3d00-934a-a03d6c71fe0d A customer first mantra often exists in financial institutions as it’s the most effective way to grow revenue. Yet, customers are still feeling undervalued

When competition is prioritised over retention, and competition is intense, retaining customers is challenging.

With the pandemic accelerating the adoption of digital channels, how are banks going to ensure their customers continue to feel valued?

 

Download Report Now: https://campaigns.rfigroup.com/pegareport/ 

]]> A customer first mantra often exists in financial institutions as it’s the most effective way to grow revenue. Yet, customers are still feeling undervalued

When competition is prioritised over retention, and competition is intense, retaining customers is challenging.

With the pandemic accelerating the adoption of digital channels, how are banks going to ensure their customers continue to feel valued?

 

Download Report Now: https://campaigns.rfigroup.com/pegareport/ 

]]> RFi Group false No 1892 3 11 full Season 3 Episode 10: Sarah Altuwijri - Banque Saudi Fransi Season 3 Episode 10: Sarah Altuwijri - Banque Saudi Fransi https://rfiglobal.podbean.com/e/season-3-episode-10-sarah-altuwijri-banque-saudi-fransi/ https://rfiglobal.podbean.com/e/season-3-episode-10-sarah-altuwijri-banque-saudi-fransi/#comments Thu, 02 Sep 2021 05:22:10 +0100 globaldigitalbanker.podbean.com/b12d70dd-57d1-392e-a891-f22ab0c68386 Hosts: 

Kate Wilson and Anna Shaw - RFi Group

 

Producer: 

Taylor Henderson - RFi Group

]]> Hosts: 

Kate Wilson and Anna Shaw - RFi Group

 

Producer: 

Taylor Henderson - RFi Group

]]> RFi Group false No 2410 3 10 full Season 3, Episode 9: Carolyn Breeze and Luke Fossett - GoCardless on Open Banking Season 3, Episode 9: Carolyn Breeze and Luke Fossett - GoCardless on Open Banking https://rfiglobal.podbean.com/e/season-3-episode-9-carolyn-breeze-and-luke-fossett-gocardless-on-open-banking/ https://rfiglobal.podbean.com/e/season-3-episode-9-carolyn-breeze-and-luke-fossett-gocardless-on-open-banking/#comments Thu, 26 Aug 2021 04:59:39 +0100 globaldigitalbanker.podbean.com/60e48686-1b91-3b0b-b8af-3bd396ebe043 RFi Group false No 1655 3 9 full Season 3, Episode 8 - Buy Now Pay Later with Zip, humm and Laybuy Season 3, Episode 8 - Buy Now Pay Later with Zip, humm and Laybuy https://rfiglobal.podbean.com/e/global-digital-banker-podcast-season-3-episode-8-buy-now-pay-later-with-zip-humm-and-laybuy/ https://rfiglobal.podbean.com/e/global-digital-banker-podcast-season-3-episode-8-buy-now-pay-later-with-zip-humm-and-laybuy/#comments Thu, 29 Jul 2021 04:37:43 +0100 globaldigitalbanker.podbean.com/7862f900-135c-3315-9bba-25de08e36db0 RFi Group false No 2377 3 8 full Season 3 Episode 7: Rebecca Schot-Guppy, Fintech Australia Season 3 Episode 7: Rebecca Schot-Guppy, Fintech Australia https://rfiglobal.podbean.com/e/season-3-episode-7-rebecca-schot-guppy-fintech-australia/ https://rfiglobal.podbean.com/e/season-3-episode-7-rebecca-schot-guppy-fintech-australia/#comments Thu, 15 Jul 2021 02:29:29 +0100 globaldigitalbanker.podbean.com/1ca1f367-fcda-34c7-adfc-f6dc932908f8 RFi Group false No 1304 3 7 full Season 3 Episode 6: Kristy Duncan - Women in Payments: Women in Leadership Season 3 Episode 6: Kristy Duncan - Women in Payments: Women in Leadership https://rfiglobal.podbean.com/e/season-3-episode-6-kristy-duncan-women-in-payments-women-in-leadership/ https://rfiglobal.podbean.com/e/season-3-episode-6-kristy-duncan-women-in-payments-women-in-leadership/#comments Thu, 01 Jul 2021 03:09:12 +0100 globaldigitalbanker.podbean.com/b54ea73c-0b51-35a4-92fb-f2dde97dabe0 Hosts: 

Kate Wilson - Research Director & Deputy GM - RFi Group 

Anna Shaw - Head of Client Insights - RFi Group

 

With Guest: 

Kristy Duncan - CEO & Founder - Women in Payments

 

Produced By: 

Taylor Henderson - Marketing Manager - RFi Group

]]> Hosts: 

Kate Wilson - Research Director & Deputy GM - RFi Group 

Anna Shaw - Head of Client Insights - RFi Group

 

With Guest: 

Kristy Duncan - CEO & Founder - Women in Payments

 

Produced By: 

Taylor Henderson - Marketing Manager - RFi Group

]]> RFi Group false No 2832 3 6 full Season 3 Episode 5: Financial and digital inclusion and the value of collaboration with Mariko Braswell and Dr. Vinita Godinho Season 3 Episode 5: Financial and digital inclusion and the value of collaboration with Mariko Braswell and Dr. Vinita Godinho https://rfiglobal.podbean.com/e/season-3-episode-5-financial-and-digital-inclusion-and-the-value-of-collaboration-with-mariko-braswell-and-dr-vinita-godinho/ https://rfiglobal.podbean.com/e/season-3-episode-5-financial-and-digital-inclusion-and-the-value-of-collaboration-with-mariko-braswell-and-dr-vinita-godinho/#comments Thu, 17 Jun 2021 05:57:18 +0100 globaldigitalbanker.podbean.com/77f0d8fb-87b1-3851-859f-d29b0acaeb10 Join Anna Shaw and Kate Wilson as they discuss financial wellness and inclusion. Joined by Mariko Braswell from Move78 and Dr. Vinita Godinho from Financial Resilience Australia as they discuss the challenges that generations are facing with their financial wellbeing. They discuss their partnership to create the APAC Financial Wellness Initiative as well as their global alliances. 

 

Hosts: 

Anna Shaw - Head of Client Insights. RFi Group

Kate Wilson - Research Director and Deputy GM AUNZ, RFi Group

 

Producer: 

Taylor Henderson - Marketing Manager, RFi Group

]]> Join Anna Shaw and Kate Wilson as they discuss financial wellness and inclusion. Joined by Mariko Braswell from Move78 and Dr. Vinita Godinho from Financial Resilience Australia as they discuss the challenges that generations are facing with their financial wellbeing. They discuss their partnership to create the APAC Financial Wellness Initiative as well as their global alliances. 

 

Hosts: 

Anna Shaw - Head of Client Insights. RFi Group

Kate Wilson - Research Director and Deputy GM AUNZ, RFi Group

 

Producer: 

Taylor Henderson - Marketing Manager, RFi Group

]]> RFi Group false No 2328 3 5 full Season 3 Episode 4: Beau Bertoli - Prospa; SME Recovery from the Pandemic Season 3 Episode 4: Beau Bertoli - Prospa; SME Recovery from the Pandemic https://rfiglobal.podbean.com/e/season-3-episode-4-beau-bertoli-prospa-sme-recovery-from-the-pandemic/ https://rfiglobal.podbean.com/e/season-3-episode-4-beau-bertoli-prospa-sme-recovery-from-the-pandemic/#comments Thu, 03 Jun 2021 05:12:00 +0100 globaldigitalbanker.podbean.com/02c5b1f8-affd-3ec9-ab65-c367d128474d RFi Group false No 2085 3 4 full Season 3, Epsiode 3: James Brown - Fintech NZ: Solving key challenges with Fintech Season 3, Epsiode 3: James Brown - Fintech NZ: Solving key challenges with Fintech https://rfiglobal.podbean.com/e/season-3-epsiode-3-james-brown-fintech-nz/ https://rfiglobal.podbean.com/e/season-3-epsiode-3-james-brown-fintech-nz/#comments Thu, 20 May 2021 00:58:24 +0100 globaldigitalbanker.podbean.com/4d7becf4-a344-32a2-ada1-08c38017893a RFi Group false No 3210 3 3 full Season 3 Episode 2 - Sutapa Banerjee: Inclusive financial services and the role of behavioural insights Season 3 Episode 2 - Sutapa Banerjee: Inclusive financial services and the role of behavioural insights https://rfiglobal.podbean.com/e/global-digital-banker-podcast-sutapa-banerjee/ https://rfiglobal.podbean.com/e/global-digital-banker-podcast-sutapa-banerjee/#comments Thu, 06 May 2021 06:34:07 +0100 globaldigitalbanker.podbean.com/1213df1e-a023-355a-b152-e089b4d8f0c9 RFi Group false No 2881 3 2 full Season 3 Episode 1: Joe McGuire, MyMy - Fintech and financial inculsion Season 3 Episode 1: Joe McGuire, MyMy - Fintech and financial inculsion https://rfiglobal.podbean.com/e/season-3-episode-1-how-can-fintech-support-financial-inclusion/ https://rfiglobal.podbean.com/e/season-3-episode-1-how-can-fintech-support-financial-inclusion/#comments Thu, 22 Apr 2021 04:16:31 +0100 globaldigitalbanker.podbean.com/5ab2d825-5a70-3016-9dac-4ab5d127747a RFi Group false No 1499 3 1 full Season 3 Episode 0:Welcome to the New Season of the Global Digital Banker Podcast Season 3 Episode 0:Welcome to the New Season of the Global Digital Banker Podcast https://rfiglobal.podbean.com/e/season-3-episode-0welcome-to-the-new-season-of-the-global-digital-banker-podcast/ https://rfiglobal.podbean.com/e/season-3-episode-0welcome-to-the-new-season-of-the-global-digital-banker-podcast/#comments Thu, 08 Apr 2021 02:22:14 +0100 globaldigitalbanker.podbean.com/6fa53018-7224-3f26-8088-47a9e6e063dd Season 3 is kicking off with our new hosts Kate Wilson and Anna Shaw! 

 

]]> Season 3 is kicking off with our new hosts Kate Wilson and Anna Shaw! 

 

]]> RFi Group false No 329 3 1 full Episode 77 - A Global Citizen and Champion for Change – with Jill Docherty, Head of Business Development UK&I; Fintech, Commercial & Strategic Growth Issuers at Visa Episode 77 - A Global Citizen and Champion for Change – with Jill Docherty, Head of Business Development UK&I; Fintech, Commercial & Strategic Growth Issuers at Visa https://rfiglobal.podbean.com/e/a-global-citizen-andchampionfor-change%e2%80%93-with-jill-docherty-head-ofbusinessdevelopment-uki-fintechcommercialstrategicgrowth-issuersat-visa/ https://rfiglobal.podbean.com/e/a-global-citizen-andchampionfor-change%e2%80%93-with-jill-docherty-head-ofbusinessdevelopment-uki-fintechcommercialstrategicgrowth-issuersat-visa/#comments Tue, 03 Nov 2020 16:03:45 +0000 globaldigitalbanker.podbean.com/18a5c311-afc4-30d5-96b7-e9087696e858 In this episode, we discuss:

Jill’s career journey to date, and main function and key priorities Visa Her perspective on the impact of C19 on financial services and what Visa is doing to support customers The impacts of the shift to digital/ contactless/ online/ mobile during the C19 pandemic, is this a temporary or sustained trend? Her passion for fintech, diversity and women working in this field

]]> In this episode, we discuss:

Jill’s career journey to date, and main function and key priorities Visa
Her perspective on the impact of C19 on financial services and what Visa is doing to support customers
The impacts of the shift to digital/ contactless/ online/ mobile during the C19 pandemic, is this a temporary or sustained trend?
Her passion for fintech, diversity and women working in this field

]]> RFi Group false No 1368 80 full Episode 76 - Digital by Default – with Andy Kerr, Executive, Home Ownership at NAB Episode 76 - Digital by Default – with Andy Kerr, Executive, Home Ownership at NAB https://rfiglobal.podbean.com/e/episode-76-digital-by-default-%e2%80%93-with-andy-kerr-executive-home-ownership-at-nab/ https://rfiglobal.podbean.com/e/episode-76-digital-by-default-%e2%80%93-with-andy-kerr-executive-home-ownership-at-nab/#comments Mon, 26 Oct 2020 14:10:51 +0000 globaldigitalbanker.podbean.com/b53d017c-6f2e-3ca2-b8ed-bb2af324ffe4 In this episode, we discuss:

 

  • Andy’s new role and remit leading Home Ownership at NAB
  • The biggest challenges in the current environment – impacts of Covid-19 and a challenged economy
  • How digital is taking precedence as a ‘by default’ servicing channel for Home Lending
]]> In this episode, we discuss:

 

  • Andy’s new role and remit leading Home Ownership at NAB
  • The biggest challenges in the current environment – impacts of Covid-19 and a challenged economy
  • How digital is taking precedence as a ‘by default’ servicing channel for Home Lending
]]> RFi Group false No 1335 79 full Episode 75 - Paris Fintech Forum 2020 - Key learnings and the new names to watch Episode 75 - Paris Fintech Forum 2020 - Key learnings and the new names to watch https://rfiglobal.podbean.com/e/episode-75-paris-fintech-forum-2020-key-learnings-and-the-new-names-to-watch/ https://rfiglobal.podbean.com/e/episode-75-paris-fintech-forum-2020-key-learnings-and-the-new-names-to-watch/#comments Mon, 17 Feb 2020 16:43:35 +0000 globaldigitalbanker.podbean.com/6b73866f-71a4-51a4-ae47-4217acd4de4a This episode is focused on the 2020 Paris Fintech Forum, held on the 28th and 29th of January.

At this years’ event there were over 2,700 attendees and out of the 330 speakers across the two days, 300 of those were CEO level. In between the many sessions at the event I managed to speak with a number of new and emerging fintechs from across the European landscape as well as the events' founder, Laurent Nizri to talk about all of the exciting takeouts from this years’ conference.

Guests include: Laurent Nizri, Founder, Paris Fintech Forum; Stefano Vaccino, Founder, Yapily; Délber Lage, CEO, SalaryFits; Christian Thisted, COO, CreditStretcher

In this episode we discuss:

- Investments and overcoming the challenges associated with funding rounds

- Monetisation of open banking

- Trends in the fintech and banking ecosystems from around the world

- The intersection of fintech and social impact

- Push payments and QR codes

- Future of insurtech and wealthtech

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> This episode is focused on the 2020 Paris Fintech Forum, held on the 28th and 29th of January.

At this years’ event there were over 2,700 attendees and out of the 330 speakers across the two days, 300 of those were CEO level. In between the many sessions at the event I managed to speak with a number of new and emerging fintechs from across the European landscape as well as the events' founder, Laurent Nizri to talk about all of the exciting takeouts from this years’ conference.

Guests include: Laurent Nizri, Founder, Paris Fintech Forum; Stefano Vaccino, Founder, Yapily; Délber Lage, CEO, SalaryFits; Christian Thisted, COO, CreditStretcher

In this episode we discuss:

- Investments and overcoming the challenges associated with funding rounds

- Monetisation of open banking

- Trends in the fintech and banking ecosystems from around the world

- The intersection of fintech and social impact

- Push payments and QR codes

- Future of insurtech and wealthtech


The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> RFI Global false No 1812 78 full Episode 75 - Paris Fintech Forum 2020 - Key learnings and the new names to watch Episode 74 - Banking 2020 - Jim Marous' predictions for the year ahead Episode 74 - Banking 2020 - Jim Marous' predictions for the year ahead https://rfiglobal.podbean.com/e/episode-74-banking-2020-jim-marous-predictions-for-the-year-ahead/ https://rfiglobal.podbean.com/e/episode-74-banking-2020-jim-marous-predictions-for-the-year-ahead/#comments Tue, 14 Jan 2020 17:21:57 +0000 globaldigitalbanker.podbean.com/30acb87d-1e78-5a33-9fab-843858ab5194 The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> RFI Global false No 1032 77 full Episode 74 - Banking 2020 - Jim Marous' predictions for the year ahead Episode 73 - Tink's journey to France and beyond! Episode 73 - Tink's journey to France and beyond! https://rfiglobal.podbean.com/e/episode-73-tinks-journey-to-france-and-beyond/ https://rfiglobal.podbean.com/e/episode-73-tinks-journey-to-france-and-beyond/#comments Mon, 09 Dec 2019 15:38:07 +0000 globaldigitalbanker.podbean.com/episode-73-tinks-journey-to-france-and-beyond-5a018005edb86020d6aa9f901d326b9e The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> RFI Global false No 797 76 full Episode 73 - Tink's journey to France and beyond! Episode 72 - A Startup Accelerators guide to business growth & funding success Episode 72 - A Startup Accelerators guide to business growth & funding success https://rfiglobal.podbean.com/e/episode-72-a-startup-accelerators-guide-to-business-growth-funding-success/ https://rfiglobal.podbean.com/e/episode-72-a-startup-accelerators-guide-to-business-growth-funding-success/#comments Thu, 28 Nov 2019 18:05:31 +0000 globaldigitalbanker.podbean.com/episode-72-a-startup-accelerators-guide-to-business-growth-funding-success-848d4363cb306565e3606a5573d03749 The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> RFI Global false No 2391 75 full Episode 72 - A Startup Accelerators guide to business growth & funding success Episode 71 - How Australia's newest bank is already benefiting from Open Banking Episode 71 - How Australia's newest bank is already benefiting from Open Banking https://rfiglobal.podbean.com/e/episode-71-how-australias-newest-bank-is-already-pioneering-open-banking/ https://rfiglobal.podbean.com/e/episode-71-how-australias-newest-bank-is-already-pioneering-open-banking/#comments Fri, 22 Nov 2019 15:27:29 +0000 globaldigitalbanker.podbean.com/episode-71-how-australias-newest-bank-is-already-pioneering-open-banking-3dd650653edab8f03d0a877b0f52a3eb  

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]>  

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> RFI Global false No 1024 74 full Episode 71 - How Australia's newest bank is already benefiting from Open Banking Episode 70 - The new banking landscape - Brexit, PSD2 & Consumer data Episode 70 - The new banking landscape - Brexit, PSD2 & Consumer data https://rfiglobal.podbean.com/e/episode-70-the-new-banking-landscape-brexit-psd2-consumer-data/ https://rfiglobal.podbean.com/e/episode-70-the-new-banking-landscape-brexit-psd2-consumer-data/#comments Mon, 11 Nov 2019 15:20:40 +0000 globaldigitalbanker.podbean.com/episode-70-the-new-banking-landscape-brexit-psd2-consumer-data-d016d858091e7241a1430355435b9ca3 Laurent also shares some exciting news and speaker announcements for the upcoming Paris Fintech Forum in January 2020.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> Laurent also shares some exciting news and speaker announcements for the upcoming Paris Fintech Forum in January 2020.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> RFI Global false No 1430 73 full Episode 70 - The new banking landscape - Brexit, PSD2 & Consumer data Episode 69 - An Era of Consent - SCA, Open banking & Digital identity Episode 69 - An Era of Consent - SCA, Open banking & Digital identity https://rfiglobal.podbean.com/e/episode-69-an-era-of-consent-sca-open-banking-digital-identity/ https://rfiglobal.podbean.com/e/episode-69-an-era-of-consent-sca-open-banking-digital-identity/#comments Fri, 11 Oct 2019 15:23:42 +0100 globaldigitalbanker.podbean.com/episode-69-an-era-of-consent-sca-open-banking-digital-identity-6cd72086753f9301a9bed63697a099f2 This years' Sibos event was titled “Thriving in a hyper-connected world,” recognising the growth opportunities available from digital technologies to initiate new platforms, value propositions and business models. As we enter this new digital era powered by APIs, we also enter an era of consumer consent and data compliance. 

I caught up with Tony McLaughlin, Head of Emerging Payments at Citi to talk about the push back on Strong Customer Authentication (SCA), how merchants can overcome sales related friction factors once live and how to address two factor authentication for vulnerable customers, who should own digital customer identity with some case studies from around the globe, how the industry is tracking with the monetisation of Open Banking as well as the announcement of Citi's new API's looking to address this.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> This years' Sibos event was titled “Thriving in a hyper-connected world,” recognising the growth opportunities available from digital technologies to initiate new platforms, value propositions and business models. As we enter this new digital era powered by APIs, we also enter an era of consumer consent and data compliance. 

I caught up with Tony McLaughlin, Head of Emerging Payments at Citi to talk about the push back on Strong Customer Authentication (SCA), how merchants can overcome sales related friction factors once live and how to address two factor authentication for vulnerable customers, who should own digital customer identity with some case studies from around the globe, how the industry is tracking with the monetisation of Open Banking as well as the announcement of Citi's new API's looking to address this.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> RFI Global false No 1366 72 full Episode 69 - An Era of Consent - SCA, Open banking & Digital identity Episode 68 - Revolut's latest offering - Build your own business banking adventure Episode 68 - Revolut's latest offering - Build your own business banking adventure https://rfiglobal.podbean.com/e/episode-68-1565189926/ https://rfiglobal.podbean.com/e/episode-68-1565189926/#comments Wed, 07 Aug 2019 16:16:24 +0100 globaldigitalbanker.podbean.com/episode-68-1565189926-80bd758140103d534bd78eb85b6c8cd5 In this episode, James Gibson, Senior Product Director at Revolut shares the catalyst behind Revolut's new free business offering, the telco that inspired the offering, learnings applied from the retail bank as well as Revolut's winning business account features and the exciting new value added services that you can expect to see rolled out later this year.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> In this episode, James Gibson, Senior Product Director at Revolut shares the catalyst behind Revolut's new free business offering, the telco that inspired the offering, learnings applied from the retail bank as well as Revolut's winning business account features and the exciting new value added services that you can expect to see rolled out later this year.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> RFI Global false No 519 71 full Episode 68 - Revolut's latest offering - Build your own business banking adventure Episode 67 - Personalisation for SME banking in Canada Episode 67 - Personalisation for SME banking in Canada https://rfiglobal.podbean.com/e/episode-67-personalisation-for-sme-banking-in-canada/ https://rfiglobal.podbean.com/e/episode-67-personalisation-for-sme-banking-in-canada/#comments Wed, 24 Jul 2019 18:31:22 +0100 globaldigitalbanker.podbean.com/episode-67-personalisation-for-sme-banking-in-canada-cb123e6df2228ec9f21b7f5e45dfc815 This week we head north and take a look at the SME banking landscape in Canada. I caught up with Michael Denham, President & CEO of Business Development Bank of Canada who shared what it means to be the only bank in Canada that truly focuses on entrepreneurs, the biggest pain points experienced by Canada entrepreneurs and the growing importance of personalisation in the sme banking sector.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> This week we head north and take a look at the SME banking landscape in Canada. I caught up with Michael Denham, President & CEO of Business Development Bank of Canada who shared what it means to be the only bank in Canada that truly focuses on entrepreneurs, the biggest pain points experienced by Canada entrepreneurs and the growing importance of personalisation in the sme banking sector.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> RFI Global false No 575 70 full Episode 67 - Personalisation for SME banking in Canada Episode 66 - Value drivers for Open Banking in the US Episode 66 - Value drivers for Open Banking in the US https://rfiglobal.podbean.com/e/episode-66-value-drivers-for-open-banking-in-the-us/ https://rfiglobal.podbean.com/e/episode-66-value-drivers-for-open-banking-in-the-us/#comments Thu, 11 Jul 2019 13:30:39 +0100 globaldigitalbanker.podbean.com/episode-66-value-drivers-for-open-banking-in-the-us-8b53ef0fe106b6944e80739bfe645e2a This week we take a look at open platform banking in the US and explore the opportunities for banks and fintechs alike. Guests include Imran Haider, Head of Open Banking at Wells Fargo and Susan French, Head of Product for BBVA Open Platform in the US.

Kicking off, Imran shares the journey at Wells Fargo since launching the platform back in 2016, how they’re enabling 24 hour customer control and consent through their ‘control tower’ service and the biggest benefits to be gained by commercial and retail banks.

Up next, Susan explains the objectives behind the launch of BBVA Open Platform, how they’re driving bank distribution through the offering and the types of businesses that will benefit the most from partnering with them.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> This week we take a look at open platform banking in the US and explore the opportunities for banks and fintechs alike. Guests include Imran Haider, Head of Open Banking at Wells Fargo and Susan French, Head of Product for BBVA Open Platform in the US.

Kicking off, Imran shares the journey at Wells Fargo since launching the platform back in 2016, how they’re enabling 24 hour customer control and consent through their ‘control tower’ service and the biggest benefits to be gained by commercial and retail banks.

Up next, Susan explains the objectives behind the launch of BBVA Open Platform, how they’re driving bank distribution through the offering and the types of businesses that will benefit the most from partnering with them.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> RFI Global false No 1359 69 full Episode 66 - Value drivers for Open Banking in the US Episode 65 - Money 20/20 Europe - Part 2 Episode 65 - Money 20/20 Europe - Part 2 https://rfiglobal.podbean.com/e/episode-64-money-2020-europe-part-2/ https://rfiglobal.podbean.com/e/episode-64-money-2020-europe-part-2/#comments Thu, 27 Jun 2019 20:51:34 +0100 globaldigitalbanker.podbean.com/episode-64-money-2020-europe-part-2-a89a0f14f51b429254747ee0b09c58b5 This month we have an exciting two part Money 20/20 Europe special covering several of the thought leaders from the recent event in Amsterdam.

In this weeks’ episode we caught up with Jim Wadsworth, SVP Open Banking, Mastercard who shared the exciting news around their new open banking solution, their real time validation of third parties for banking partnerships and his predictions for the year ahead.

Dan Phelps, Chief Digital Architect, Travelex shares the journey behind Travelex's 4 year digital transformation and the catalyst to the changes, the challenges faced along the way, how to minimise risk when investing in innovation and what technology they will be investing in next.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> This month we have an exciting two part Money 20/20 Europe special covering several of the thought leaders from the recent event in Amsterdam.

In this weeks’ episode we caught up with Jim Wadsworth, SVP Open Banking, Mastercard who shared the exciting news around their new open banking solution, their real time validation of third parties for banking partnerships and his predictions for the year ahead.

Dan Phelps, Chief Digital Architect, Travelex shares the journey behind Travelex's 4 year digital transformation and the catalyst to the changes, the challenges faced along the way, how to minimise risk when investing in innovation and what technology they will be investing in next.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> RFI Global false No 1378 68 full Episode 65 - Money 20/20 Europe - Part 2 Episode 64 - Money 20/20 Europe - Part 1 Episode 64 - Money 20/20 Europe - Part 1 https://rfiglobal.podbean.com/e/episode-64-money-2020-europe-part-1/ https://rfiglobal.podbean.com/e/episode-64-money-2020-europe-part-1/#comments Wed, 12 Jun 2019 13:07:30 +0100 globaldigitalbanker.podbean.com/episode-64-money-2020-europe-part-1-e41b84ca4b40aa81e09151fe1f93eca8 This month we have an exciting two part Money 20/20 Europe special covering several of the thought leaders from the recent event in Amsterdam.

In this weeks’ episode we caught up with Des McDaid, Managing Director – Marcus at Goldman Sachs UK details the success story behind reaching over a quarter of a million user accounts within the first 8 months of operations, how they are standing out from other savings accounts in the market and what other products Marcus is looking to launch next.

Josh Bottomley, Global Head of Digital at HSBC explains their cloud first strategy across digital innovation, a big bank perspective on how to successfully roll out new technologies across the institution and the fintech partnerships that HSBC are looking into at the moment.

Bill Gajda, SVP Innovation and Strategic Partnerships at Visa shares some exciting news around a new proposition for the fintech community, feedback from fintech partners so far and identifies the biggest opportunities in payments for the year ahead to look out for.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> This month we have an exciting two part Money 20/20 Europe special covering several of the thought leaders from the recent event in Amsterdam.

In this weeks’ episode we caught up with Des McDaid, Managing Director – Marcus at Goldman Sachs UK details the success story behind reaching over a quarter of a million user accounts within the first 8 months of operations, how they are standing out from other savings accounts in the market and what other products Marcus is looking to launch next.

Josh Bottomley, Global Head of Digital at HSBC explains their cloud first strategy across digital innovation, a big bank perspective on how to successfully roll out new technologies across the institution and the fintech partnerships that HSBC are looking into at the moment.

Bill Gajda, SVP Innovation and Strategic Partnerships at Visa shares some exciting news around a new proposition for the fintech community, feedback from fintech partners so far and identifies the biggest opportunities in payments for the year ahead to look out for.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> RFI Global false No 1334 67 full Episode 64 - Money 20/20 Europe - Part 1 Episode 63 - Continued growth amongst UK challengers Episode 63 - Continued growth amongst UK challengers https://rfiglobal.podbean.com/e/episode-63-continued-growth-amongst-uk-challengers/ https://rfiglobal.podbean.com/e/episode-63-continued-growth-amongst-uk-challengers/#comments Fri, 24 May 2019 01:33:46 +0100 globaldigitalbanker.podbean.com/episode-63-continued-growth-amongst-uk-challengers-85f8103546e2cb1e95c0d1f5b351b3ab This week we share interviews from Innovate Finance Global Summit with some of UK's big challengers. Ryan shares an exciting new SME offering, Jaidev shares the continued growth story of Zopa and dates around the launch of their full banking license and Eric who announces some very exciting news around a new partnership with a big global player.

Guests include:

Ryan Edwards-Pritchard, Managing Director, Funding Options Jaidev Janardana, CEO & Board Member, Zopa Eric Mouilleron, Founder & CEO, Bankable

]]> This week we share interviews from Innovate Finance Global Summit with some of UK's big challengers. Ryan shares an exciting new SME offering, Jaidev shares the continued growth story of Zopa and dates around the launch of their full banking license and Eric who announces some very exciting news around a new partnership with a big global player.

Guests include:

Ryan Edwards-Pritchard, Managing Director, Funding Options
Jaidev Janardana, CEO & Board Member, Zopa
Eric Mouilleron, Founder & CEO, Bankable

]]> RFI Global false No 1437 66 full Episode 63 - Continued growth amongst UK challengers Episode 62 - Delivering game-changing innovation Episode 62 - Delivering game-changing innovation https://rfiglobal.podbean.com/e/episode-62-delivering-game-changing-innovation/ https://rfiglobal.podbean.com/e/episode-62-delivering-game-changing-innovation/#comments Tue, 07 May 2019 09:49:17 +0100 globaldigitalbanker.podbean.com/episode-62-delivering-game-changing-innovation-0b7d49b6111a33d6a66152d49975b537 In this week's episode, we caught up with Benoît LeGrand, Chief Innovation Officer at ING & CEO of ING Ventures to discuss all things innovation.

Benoît shares the key to how ING delivers game-changing innovation, how to identify true value in partnerships, how to deploy a culture of innovation throughout a large organisation and which of the emerging technologies ING will be investing in for the year ahead.

 

 

 

 

 

]]> In this week's episode, we caught up with Benoît LeGrand, Chief Innovation Officer at ING & CEO of ING Ventures to discuss all things innovation.

Benoît shares the key to how ING delivers game-changing innovation, how to identify true value in partnerships, how to deploy a culture of innovation throughout a large organisation and which of the emerging technologies ING will be investing in for the year ahead.

 

 

 

 

 

]]> RFI Global false No 1054 65 full Episode 62 - Delivering game-changing innovation Episode 61 - Opportunities in payments in SME banking in Canada Episode 61 - Opportunities in payments in SME banking in Canada https://rfiglobal.podbean.com/e/episode-61-opportunities-in-payments-in-sme-banking-in-canada/ https://rfiglobal.podbean.com/e/episode-61-opportunities-in-payments-in-sme-banking-in-canada/#comments Wed, 10 Apr 2019 16:37:14 +0100 globaldigitalbanker.podbean.com/episode-61-opportunities-in-payments-in-sme-banking-in-canada-6659b7e73fd75e059f34ab4a1d21e5f1 This week we caught up with some of the key business and payments thought leaders in the Canadian market to discuss all things cross channel innovation, real time payments tracking and the rise of the shared economy.

Our guests include Tracy Black, Executive Director - Modernization at Payments Canada; Jason Charlebois, SVP Small Business Scotiabank and Paul Parisi, President at Paypal Canada.

]]> This week we caught up with some of the key business and payments thought leaders in the Canadian market to discuss all things cross channel innovation, real time payments tracking and the rise of the shared economy.

Our guests include Tracy Black, Executive Director - Modernization at Payments Canada; Jason Charlebois, SVP Small Business Scotiabank and Paul Parisi, President at Paypal Canada.

]]> RFI Global false No 1649 64 full Episode 61 - Opportunities in payments in SME banking in Canada Episode 60 - Women in Payments across the UK Episode 60 - Women in Payments across the UK https://rfiglobal.podbean.com/e/episode-60-women-in-payments-across-the-uk/ https://rfiglobal.podbean.com/e/episode-60-women-in-payments-across-the-uk/#comments Wed, 03 Apr 2019 10:09:08 +0100 globaldigitalbanker.podbean.com/episode-60-women-in-payments-across-the-uk-0a3a5561f15b2453a51bfa63ac49b398  

This week we caught up with some of the keynote speakers from the Women in Payments Symposium in London to discuss all things payments across disruption, innovation, regulation, customer experience and corporate leadership.

Our guests include Charlotte Duerden, UK Country Manager at American Express; Jackie Keogh, Senior Vice President, Western Union Business Solutions; Lisa Neary, Head of Payment Schemes and Transformation at The Co-operative Bank and Kristy Duncan, CEO and Founder of Women in Payments.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]>  

This week we caught up with some of the keynote speakers from the Women in Payments Symposium in London to discuss all things payments across disruption, innovation, regulation, customer experience and corporate leadership.

Our guests include Charlotte Duerden, UK Country Manager at American Express; Jackie Keogh, Senior Vice President, Western Union Business Solutions; Lisa Neary, Head of Payment Schemes and Transformation at The Co-operative Bank and Kristy Duncan, CEO and Founder of Women in Payments.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> RFI Global false No 1651 63 full Episode 60 - Women in Payments across the UK Episode 59 - Trust, simplicity and transparency - a winning recipe for home lending Episode 59 - Trust, simplicity and transparency - a winning recipe for home lending https://rfiglobal.podbean.com/e/episode-59-trust-simplicity-and-transparency-a-winning-recipe-for-home-lending/ https://rfiglobal.podbean.com/e/episode-59-trust-simplicity-and-transparency-a-winning-recipe-for-home-lending/#comments Tue, 26 Mar 2019 23:28:25 +0000 globaldigitalbanker.podbean.com/episode-59-trust-simplicity-and-transparency-a-winning-recipe-for-home-lending-9e601c0791da1d565ce025e05f1defef This week we focus on Trust, simplicity and transparency as a winning recipe for home lending.

Guests include: Gerald Ferguson, Managing Director – Asia Pacific, RFi Group; Katherine Bray, MD Customer Engagement at ANZ; Angus Gilfillan, EGM Consumer Lending at National Australia Bank and Andy Rigg, Deputy CEO at Xinja.

Gerald shares the data behind consumer trust within the market, the impacts of digital on how consumers search for loans, the importance of the broker channel and the future of the MFI.

Katherine shares the biggest shifts in customer expectations from the past year, predictions for year ahead and the impact of CCR on responsible lending.

Angus explains the importance of the transactional banking relationship along with the impacts and opportunities from changing regulation.

Andy details innovation and simplicity in home lending and potential opportunities from open banking in Australia.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> This week we focus on Trust, simplicity and transparency as a winning recipe for home lending.

Guests include: Gerald Ferguson, Managing Director – Asia Pacific, RFi Group; Katherine Bray, MD Customer Engagement at ANZ; Angus Gilfillan, EGM Consumer Lending at National Australia Bank and Andy Rigg, Deputy CEO at Xinja.

Gerald shares the data behind consumer trust within the market, the impacts of digital on how consumers search for loans, the importance of the broker channel and the future of the MFI.

Katherine shares the biggest shifts in customer expectations from the past year, predictions for year ahead and the impact of CCR on responsible lending.

Angus explains the importance of the transactional banking relationship along with the impacts and opportunities from changing regulation.

Andy details innovation and simplicity in home lending and potential opportunities from open banking in Australia.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> RFI Global false No 1524 62 full Episode 59 - Trust, simplicity and transparency - a winning recipe for home lending Episode 58 - The future of marketplace Episode 58 - The future of marketplace https://rfiglobal.podbean.com/e/episode-58-the-future-of-marketplace/ https://rfiglobal.podbean.com/e/episode-58-the-future-of-marketplace/#comments Wed, 20 Mar 2019 00:24:31 +0000 globaldigitalbanker.podbean.com/episode-58-the-future-of-marketplace-b913d765801727cfb1023a819d0353fb This week, we caught up with Ed Maslaveckas, CEO and Co-Founder of Bud to discuss their plans off the back of their recent funding round, how they identify which partnerships will add true value to clients, trends around their consumer data and ways to approach external investment with minimal scarring.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> This week, we caught up with Ed Maslaveckas, CEO and Co-Founder of Bud to discuss their plans off the back of their recent funding round, how they identify which partnerships will add true value to clients, trends around their consumer data and ways to approach external investment with minimal scarring.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> RFI Global false No 872 61 full Episode 58 - The future of marketplace Episode 57 - An awakened focus on the business customer Episode 57 - An awakened focus on the business customer https://rfiglobal.podbean.com/e/episode-57-an-awakened-focus-on-the-business-customer/ https://rfiglobal.podbean.com/e/episode-57-an-awakened-focus-on-the-business-customer/#comments Wed, 13 Mar 2019 07:02:16 +0000 globaldigitalbanker.podbean.com/episode-57-an-awakened-focus-on-the-business-customer-35117cbfae97221d3552074a167c15e2 This week is all about SME and business banking across the UK and Europe. February 27th marked the Global Business Banking Summit in London entitled “An awakened focus on the business customer’. Our team was on the ground to be able to now share key insights, themes and case studies from the event with you.

Guests include: Andy Booth, Managing Director, Business Banking at Barclays; Julie Baker, Head of Enterprise and Community Finance at RBS; Melinda Roylett, Head of Europe for Square; Stuart Doignie, Head of SME Banking at Starling Bank; and Mark Bernhardi, General Manager APAC at nCino.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> This week is all about SME and business banking across the UK and Europe. February 27th marked the Global Business Banking Summit in London entitled “An awakened focus on the business customer’. Our team was on the ground to be able to now share key insights, themes and case studies from the event with you.

Guests include: Andy Booth, Managing Director, Business Banking at Barclays; Julie Baker, Head of Enterprise and Community Finance at RBS; Melinda Roylett, Head of Europe for Square; Stuart Doignie, Head of SME Banking at Starling Bank; and Mark Bernhardi, General Manager APAC at nCino.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> RFI Global false No 2400 60 full Episode 57 - An awakened focus on the business customer Episode 56 - Heightened Customer Expectations Drive Buy Now Pay Later Services in Australia Episode 56 - Heightened Customer Expectations Drive Buy Now Pay Later Services in Australia https://rfiglobal.podbean.com/e/episode-56-heightened-customer-expectations-drive-buy-now-pay-later-services-in-australia/ https://rfiglobal.podbean.com/e/episode-56-heightened-customer-expectations-drive-buy-now-pay-later-services-in-australia/#comments Wed, 06 Mar 2019 03:18:27 +0000 globaldigitalbanker.podbean.com/episode-56-heightened-customer-expectations-drive-buy-now-pay-later-services-in-australia-0548915a05b16db7fcd8b0902314e70f This week we take at look at how heightened customer expectations are really driving Buy Now Pay Later (BNPL) services across the Australian and New Zealand Markets.

Guests include Tommy Mermelshtayn, Chief Strategy Officer at Zip Money and Kate Wilson, Research Director – Australia and New Zealand at RFi Group.

Tommy shares an overview of the BNPL landscape, ZipMoney's customer centric approach, the impacts of regulation on the market, how they differentiate themselves and what they have planned for the near future.

Kate shares data and insights into the trends within the BNPL space across awareness, usage, demographic variances, channel usage and satisfaction as well as the needs gap behind BNPL services and predictions around whether or not BNPL will displace other credit services available to consumers.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> This week we take at look at how heightened customer expectations are really driving Buy Now Pay Later (BNPL) services across the Australian and New Zealand Markets.

Guests include Tommy Mermelshtayn, Chief Strategy Officer at Zip Money and Kate Wilson, Research Director – Australia and New Zealand at RFi Group.

Tommy shares an overview of the BNPL landscape, ZipMoney's customer centric approach, the impacts of regulation on the market, how they differentiate themselves and what they have planned for the near future.

Kate shares data and insights into the trends within the BNPL space across awareness, usage, demographic variances, channel usage and satisfaction as well as the needs gap behind BNPL services and predictions around whether or not BNPL will displace other credit services available to consumers.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> RFI Global false No 1713 59 full Episode 56 - Heightened Customer Expectations Drive Buy Now Pay Later Services in Australia Episode 55: The Journey to Profitability – The Oaknorth success story Episode 55: The Journey to Profitability – The Oaknorth success story https://rfiglobal.podbean.com/e/episode-55-the-journey-to-profitability-%e2%80%93-the-oaknorth-success-story/ https://rfiglobal.podbean.com/e/episode-55-the-journey-to-profitability-%e2%80%93-the-oaknorth-success-story/#comments Wed, 27 Feb 2019 07:49:53 +0000 globaldigitalbanker.podbean.com/episode-55-the-journey-to-profitability-%e2%80%93-the-oaknorth-success-story-df0849d70718c91a2763d3e8d9028df2 This week, we caught up with Joel Perlman, Co-Founder, Oaknorth and currently the organisation behind Europe’s largest fintech funding round to date. Joel shared the exciting news around their recent investment round, their journey to profitability, challenges and opportunities experienced along the way, their expansion plans for the US and how he has seen the SME lending space develop since inception.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> This week, we caught up with Joel Perlman, Co-Founder, Oaknorth and currently the organisation behind Europe’s largest fintech funding round to date. Joel shared the exciting news around their recent investment round, their journey to profitability, challenges and opportunities experienced along the way, their expansion plans for the US and how he has seen the SME lending space develop since inception.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> RFI Global false No 583 58 full Episode 55: The Journey to Profitability – The Oaknorth success story Episode 54 - How to Achieve Banking Success in 2019 - Disruption, Engagement and What Consumers Really Want Episode 54 - How to Achieve Banking Success in 2019 - Disruption, Engagement and What Consumers Really Want https://rfiglobal.podbean.com/e/episode-54-how-to-achieve-banking-success-in-2019-disruption-engagement-and-what-consumers-really-want/ https://rfiglobal.podbean.com/e/episode-54-how-to-achieve-banking-success-in-2019-disruption-engagement-and-what-consumers-really-want/#comments Wed, 20 Feb 2019 14:30:30 +0000 globaldigitalbanker.podbean.com/episode-54-how-to-achieve-banking-success-in-2019-disruption-engagement-and-what-consumers-really-want-7cb43531f54adedf3bf7ca4353ba3603 This weeks’ episode features an interview from Finnovate Europe where we were joined by Jim Marous, one of the most influential people in banking, a top 5 fintech influencer, co-publisher of The Financial Brand and owner and publisher of the Global Digital Banking Report.

Key themes include:

  • Banking & FS trends for 2019
  • Quick wins - how to utilise data & analytics to drive stronger customer engagement
  • The definition of good customer experience
  • What consumers really want to know from their banks
  • How to build a successful digital-only bank - learnings from banking giants such as DBS and BBVA
  • Addressing concerns around human displacement to overcome barriers to innovation
  • Fostering a culture of ‘embracing change, taking risks and disrupting yourself’

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

 

]]> This weeks’ episode features an interview from Finnovate Europe where we were joined by Jim Marous, one of the most influential people in banking, a top 5 fintech influencer, co-publisher of The Financial Brand and owner and publisher of the Global Digital Banking Report.

Key themes include:

  • Banking & FS trends for 2019
  • Quick wins - how to utilise data & analytics to drive stronger customer engagement
  • The definition of good customer experience
  • What consumers really want to know from their banks
  • How to build a successful digital-only bank - learnings from banking giants such as DBS and BBVA
  • Addressing concerns around human displacement to overcome barriers to innovation
  • Fostering a culture of ‘embracing change, taking risks and disrupting yourself’

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

 

]]> RFI Global false No 2101 57 full Episode 54 - How to Achieve Banking Success in 2019 - Disruption, Engagement and What Consumers Really Want Episode 53 - Investing in AI and the Importance of Personalisation Episode 53 - Investing in AI and the Importance of Personalisation https://rfiglobal.podbean.com/e/episode-53-investing-in-ai-and-the-importance-of-personalisation/ https://rfiglobal.podbean.com/e/episode-53-investing-in-ai-and-the-importance-of-personalisation/#comments Wed, 13 Feb 2019 09:56:45 +0000 globaldigitalbanker.podbean.com/episode-53-investing-in-ai-and-the-importance-of-personalisation-d8a36031197b077c47a00cdf3c859d5a This week's focus is on technology across AI and personalisation. Guests include Nathan Snell, Chief Innovation Officer, nCino and Todd Copeland, SVP and Head of Digital Channels at TD Bank

Nathan explains how to best identify types of AI investment for various institutions, the barriers to adopting technology and system integration and how to structure a strong AI strategy.

Todd shares the importance of personalisation for banking customers, the shifting dynamics between big bank and fintech partnerships and their goals for further implementation down the road.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> This week's focus is on technology across AI and personalisation. Guests include Nathan Snell, Chief Innovation Officer, nCino and Todd Copeland, SVP and Head of Digital Channels at TD Bank

Nathan explains how to best identify types of AI investment for various institutions, the barriers to adopting technology and system integration and how to structure a strong AI strategy.

Todd shares the importance of personalisation for banking customers, the shifting dynamics between big bank and fintech partnerships and their goals for further implementation down the road.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> RFI Global false No 1220 56 full Episode 53 - Investing in AI and the Importance of Personalisation Episode 52 - Capify's growth plans post Goldman Sachs funding - An awakened focus on SMEs Episode 52 - Capify's growth plans post Goldman Sachs funding - An awakened focus on SMEs https://rfiglobal.podbean.com/e/episode-52-an-awakened-focus-on-smes-capifys-growth-plans-post-goldman-sachs-funding/ https://rfiglobal.podbean.com/e/episode-52-an-awakened-focus-on-smes-capifys-growth-plans-post-goldman-sachs-funding/#comments Wed, 06 Feb 2019 12:17:50 +0000 globaldigitalbanker.podbean.com/episode-52-an-awakened-focus-on-smes-capifys-growth-plans-post-goldman-sachs-funding-044d22bcb59208074d22b23dd94c16b8 In today’s episode, Sarah Hollinshead catches up with David Goldin, Founder, President & CEO at Capify to discuss their recent funding from Goldman Sachs, their growth plans off the back of the investment, shifts in alternative lender awareness and where David sees the SME finance industry moving in the future.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

 

]]> In today’s episode, Sarah Hollinshead catches up with David Goldin, Founder, President & CEO at Capify to discuss their recent funding from Goldman Sachs, their growth plans off the back of the investment, shifts in alternative lender awareness and where David sees the SME finance industry moving in the future.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

 

]]> RFI Global false No 793 55 full Episode 52 - Capify's growth plans post Goldman Sachs funding - An awakened focus on SMEs Episode 51 - From humble beginnings, to becoming the world's largest fully-online bank - The story of Tinkoff Episode 51 - From humble beginnings, to becoming the world's largest fully-online bank - The story of Tinkoff https://rfiglobal.podbean.com/e/episode-51-from-humble-beginnings-to-becoming-the-worlds-largest-fully-online-bank/ https://rfiglobal.podbean.com/e/episode-51-from-humble-beginnings-to-becoming-the-worlds-largest-fully-online-bank/#comments Wed, 30 Jan 2019 12:49:42 +0000 globaldigitalbanker.podbean.com/episode-51-from-humble-beginnings-to-becoming-the-worlds-largest-fully-online-bank-01478d139d294ae53c89d874bbdb116d In this weeks’ episode I caught up with George Chesakov, Head of New Ecosystem Products and CEO of Tinkoff Mobile for Tinkoff Bank in Russia.

We discussed the incredible success story of Tinkoff Bank and how they went from humble beginnings as a direct mail credit card company, to becoming the world's largest fully-online bank by customer base.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

 

]]> In this weeks’ episode I caught up with George Chesakov, Head of New Ecosystem Products and CEO of Tinkoff Mobile for Tinkoff Bank in Russia.

We discussed the incredible success story of Tinkoff Bank and how they went from humble beginnings as a direct mail credit card company, to becoming the world's largest fully-online bank by customer base.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

 

]]> RFI Global false No 789 54 full Episode 51 - From humble beginnings, to becoming the world's largest fully-online bank - The story of Tinkoff Episode 50 - Customer insights: The biggest Banking and FS trends for 2019 Episode 50 - Customer insights: The biggest Banking and FS trends for 2019 https://rfiglobal.podbean.com/e/episode-50-customer-insights-the-biggest-banking-and-fs-trends-for-2019/ https://rfiglobal.podbean.com/e/episode-50-customer-insights-the-biggest-banking-and-fs-trends-for-2019/#comments Wed, 23 Jan 2019 17:13:04 +0000 globaldigitalbanker.podbean.com/episode-50-customer-insights-the-biggest-banking-and-fs-trends-for-2019-05a395bae8a945977111d3baef8dde49 In this special edition episode we take a look at the biggest trends in banking and financial services from 2018 and share insights and predictions for the year ahead! Our guests include our very own Victoria Bateman, General Manager – EMEA for a western markets perspective and Gerald Ferguson, General Manager – Asia Pacific for an eastern markets perspective who will discuss retail and commercial trends across digital, technology, data, trust, regulation, bank and fintech partnerships, payments, channel trends and much, much more.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com 

]]> In this special edition episode we take a look at the biggest trends in banking and financial services from 2018 and share insights and predictions for the year ahead! Our guests include our very own Victoria Bateman, General Manager – EMEA for a western markets perspective and Gerald Ferguson, General Manager – Asia Pacific for an eastern markets perspective who will discuss retail and commercial trends across digital, technology, data, trust, regulation, bank and fintech partnerships, payments, channel trends and much, much more.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com 

]]> RFI Global false No 1279 53 full Episode 50 - Customer insights: The biggest Banking and FS trends for 2019 Episode 49 – How Open Banking is Redefining the SME & Commercial Banking Proposition Episode 49 – How Open Banking is Redefining the SME & Commercial Banking Proposition https://rfiglobal.podbean.com/e/episode-49-%e2%80%93-how-open-banking-is-redefining-the-sme-commercial-banking-proposition/ https://rfiglobal.podbean.com/e/episode-49-%e2%80%93-how-open-banking-is-redefining-the-sme-commercial-banking-proposition/#comments Wed, 16 Jan 2019 14:02:03 +0000 globaldigitalbanker.podbean.com/episode-49-%e2%80%93-how-open-banking-is-redefining-the-sme-commercial-banking-proposition-c6f6c7f20f39effd30c60be11b005a12 Recent research from RFi Group shows that 30% of businesses in the UK are likely to switch their primary domestic banking relationship within the next 12 months. As such, for this weeks’ episode we caught up with Richard Davies, Commercial Banking Director at TSB Bank and Oliver Prill, Chief Executive Officer at Tide Fintech to discuss how open banking is redefining the SME & Commercial Banking Proposition across the UK, as well as drivers to remaining competitive in the digital market, partnerships and some great examples of customer acquisition strategies that work!

For those who would like to discover more insights in this space, don’t miss our upcoming Global Business Banking Summit, being held on the 27th February in London.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

 

]]> Recent research from RFi Group shows that 30% of businesses in the UK are likely to switch their primary domestic banking relationship within the next 12 months. As such, for this weeks’ episode we caught up with Richard Davies, Commercial Banking Director at TSB Bank and Oliver Prill, Chief Executive Officer at Tide Fintech to discuss how open banking is redefining the SME & Commercial Banking Proposition across the UK, as well as drivers to remaining competitive in the digital market, partnerships and some great examples of customer acquisition strategies that work!

For those who would like to discover more insights in this space, don’t miss our upcoming Global Business Banking Summit, being held on the 27th February in London.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

 

]]> RFI Global false No 1731 52 full Episode 49 – How Open Banking is Redefining the SME & Commercial Banking Proposition Episode 48 - Driving customer engagement through digital transformation - 3 case studies across 3 banks Episode 48 - Driving customer engagement through digital transformation - 3 case studies across 3 banks https://rfiglobal.podbean.com/e/driving-customer-engagement-through-digital-transformation-3-case-studies-across-3-banks/ https://rfiglobal.podbean.com/e/driving-customer-engagement-through-digital-transformation-3-case-studies-across-3-banks/#comments Wed, 19 Dec 2018 12:44:19 +0000 globaldigitalbanker.podbean.com/driving-customer-engagement-through-digital-transformation-3-case-studies-across-3-banks-7c784a9b5671fe5abcf452c3a5405d8b This weeks’ episode focuses on driving customer engagement through digital transformation with three case studies across three banks.

Guests include: Chris Wilkinson, Head of Digital Strategy, Metro Bank, Søren Andreasen, Chief Digital Officer, Dankse Bank and Sohail Raja, Head of Execution Platforms & UK Chief Digital Officer, Société Générale

Chris Wilkinson shares how Metro Bank have instilled trust amongst UK consumers and their customer-first approach to onboarding and servicing clients.

Soren Andreasen shares the digital transformation journey at Danske Bank, the opportunities and challenges from Open Banking and PSD2 and learnings from Denmark that have been brought across to Northern Ireland.

Sohail Raja explains how they’ve adapted the bank in an open API world, the challenges faced during their digital transformation and what new technologies they’re working with.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

 

]]> This weeks’ episode focuses on driving customer engagement through digital transformation with three case studies across three banks.

Guests include: Chris Wilkinson, Head of Digital Strategy, Metro Bank, Søren Andreasen, Chief Digital Officer, Dankse Bank and Sohail Raja, Head of Execution Platforms & UK Chief Digital Officer, Société Générale

Chris Wilkinson shares how Metro Bank have instilled trust amongst UK consumers and their customer-first approach to onboarding and servicing clients.

Soren Andreasen shares the digital transformation journey at Danske Bank, the opportunities and challenges from Open Banking and PSD2 and learnings from Denmark that have been brought across to Northern Ireland.

Sohail Raja explains how they’ve adapted the bank in an open API world, the challenges faced during their digital transformation and what new technologies they’re working with.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

 

]]> RFI Global false No 1747 51 full Episode 48 - Driving customer engagement through digital transformation - 3 case studies across 3 banks Episode 47 - Truly Transparent Payment Reporting – A Bank and FinTech Partnership Episode 47 - Truly Transparent Payment Reporting – A Bank and FinTech Partnership https://rfiglobal.podbean.com/e/episode-47-truly-transparent-payment-reporting-%e2%80%93-a-bank-and-fintech-partnership/ https://rfiglobal.podbean.com/e/episode-47-truly-transparent-payment-reporting-%e2%80%93-a-bank-and-fintech-partnership/#comments Wed, 12 Dec 2018 17:06:03 +0000 globaldigitalbanker.podbean.com/episode-47-truly-transparent-payment-reporting-%e2%80%93-a-bank-and-fintech-partnership-dd26a560c7a943197a67c11ae788c906 Alan Shields, Chief Product Officer at RFi Group caught up with Luke Campbell, Acting General Manager for Unsecured Lending at NAB, one of the big 4 banks in Australia, along with David Washbrook, Co-Founder at Look Who’s Charging to share a fintech perspective.

The discussion addresses consumer, merchant and bank pain points around confusing transaction descriptions for consumer payments as well as the time and cost implications to those involved.

David and Luke share the challenges and opportunities from the partnership, how they measure success and their predictions for opportunities in the Australian market from the potential roll out of an open banking framework.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com 

]]> Alan Shields, Chief Product Officer at RFi Group caught up with Luke Campbell, Acting General Manager for Unsecured Lending at NAB, one of the big 4 banks in Australia, along with David Washbrook, Co-Founder at Look Who’s Charging to share a fintech perspective.

The discussion addresses consumer, merchant and bank pain points around confusing transaction descriptions for consumer payments as well as the time and cost implications to those involved.

David and Luke share the challenges and opportunities from the partnership, how they measure success and their predictions for opportunities in the Australian market from the potential roll out of an open banking framework.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com 

]]> RFI Global false No 981 50 full Episode 47 - Truly Transparent Payment Reporting – A Bank and FinTech Partnership Episode 46 - The five driving factors to winning loyalty in Canada Episode 46 - The five driving factors to winning loyalty in Canada https://rfiglobal.podbean.com/e/the-five-driving-factors-to-winning-loyalty-in-canada/ https://rfiglobal.podbean.com/e/the-five-driving-factors-to-winning-loyalty-in-canada/#comments Tue, 04 Dec 2018 22:26:54 +0000 globaldigitalbanker.podbean.com/the-five-driving-factors-to-winning-loyalty-in-canada-b0f01f320967e511952f5fb3e7b1cdd5 This week, Chloe James caught up with Jeremy Bornstein, SVP Advisors, Loyalty and New Partnerships at Mastercard Canada who shared his view on the five driving factors to winning loyalty in Canada, some key trends in the region and how Mastercard boost customer engagement through their loyalty programs.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

 

]]> This week, Chloe James caught up with Jeremy Bornstein, SVP Advisors, Loyalty and New Partnerships at Mastercard Canada who shared his view on the five driving factors to winning loyalty in Canada, some key trends in the region and how Mastercard boost customer engagement through their loyalty programs.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

 

]]> RFI Global false No 411 49 full Episode 46 - The five driving factors to winning loyalty in Canada Episode 45 - Digital innovation in Asia - omni-digital, international remittance and the rise of super apps Episode 45 - Digital innovation in Asia - omni-digital, international remittance and the rise of super apps https://rfiglobal.podbean.com/e/episode-45-digital-innovation-in-asia-omni-digital-international-remittance-and-the-rise-of-super-apps/ https://rfiglobal.podbean.com/e/episode-45-digital-innovation-in-asia-omni-digital-international-remittance-and-the-rise-of-super-apps/#comments Wed, 28 Nov 2018 11:50:56 +0000 globaldigitalbanker.podbean.com/episode-45-digital-innovation-in-asia-omni-digital-international-remittance-and-the-rise-of-super-apps-2a3bf26c965d25e407c3ba28d75039f1 This weeks’ episode focuses on digital payments and customer-centricity throughout Asia.

Sarah Hollinshead caught up with thought leaders from the recent Global Digital Banking Conference in Singapore to discuss these trends and more.

Guests include: Jonathan Koh, Head of Segment Development, OCBC Bank; Rahul Bhargava, Director – Payment Market Initiatives – Asia Pacific, Swift; AP NG, Managing Director, FavePay Singapore; Louis Liu, Managing Director, FOMO Pay and Reyna Jung, Product Marketing Lead, Facebook.

 

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> This weeks’ episode focuses on digital payments and customer-centricity throughout Asia.

Sarah Hollinshead caught up with thought leaders from the recent Global Digital Banking Conference in Singapore to discuss these trends and more.

Guests include: Jonathan Koh, Head of Segment Development, OCBC Bank; Rahul Bhargava, Director – Payment Market Initiatives – Asia Pacific, Swift; AP NG, Managing Director, FavePay Singapore; Louis Liu, Managing Director, FOMO Pay and Reyna Jung, Product Marketing Lead, Facebook.

 

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> RFI Global false No 1577 48 full Episode 45 - Digital innovation in Asia - omni-digital, international remittance and the rise of super apps Episode 44 - Financial needs of SMEs in Australia Episode 44 - Financial needs of SMEs in Australia https://rfiglobal.podbean.com/e/episode-44-financial-needs-of-smes-in-australia/ https://rfiglobal.podbean.com/e/episode-44-financial-needs-of-smes-in-australia/#comments Wed, 21 Nov 2018 13:36:44 +0000 globaldigitalbanker.podbean.com/episode-44-financial-needs-of-smes-in-australia-b65e404326af4266fc59c882653b38c3 This weeks’ episode focuses on the Financial needs of SMEs within the Australian market.

Kate Wilson, Research Director - AU & NZ, RFi Group shares the data behind the current trends and the growth of alternative lenders in the Australia market.

From a lender perspective, Beau Bortoli, CEO, Prospa discusses the biggest pain points for Australian SMEs and how Prospa differ from other lenders in the market.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> This weeks’ episode focuses on the Financial needs of SMEs within the Australian market.

Kate Wilson, Research Director - AU & NZ, RFi Group shares the data behind the current trends and the growth of alternative lenders in the Australia market.

From a lender perspective, Beau Bortoli, CEO, Prospa discusses the biggest pain points for Australian SMEs and how Prospa differ from other lenders in the market.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> RFI Global false No 1427 47 full Episode 44 - Financial needs of SMEs in Australia Episode 43 - Emerging digital needs of corporates Episode 43 - Emerging digital needs of corporates https://rfiglobal.podbean.com/e/episode-43-emerging-digital-needs-of-corporates/ https://rfiglobal.podbean.com/e/episode-43-emerging-digital-needs-of-corporates/#comments Wed, 14 Nov 2018 15:03:46 +0000 globaldigitalbanker.podbean.com/episode-43-emerging-digital-needs-of-corporates-6c809ed21c320d5aacb4f6ad71b67763 This weeks' episode focuses on the current preference for digital amongst SME’s and commercial banks in Asia, the evolution of cross-border payments throughout the region, the future of digital banking in the corporate banking space the impacts of a strong digital offering on achieving business KPIs.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> This weeks' episode focuses on the current preference for digital amongst SME’s and commercial banks in Asia, the evolution of cross-border payments throughout the region, the future of digital banking in the corporate banking space the impacts of a strong digital offering on achieving business KPIs.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> RFI Global false No 649 46 full Episode 43 - Emerging digital needs of corporates Episode 42 - Future of payments - opportunities in the Canadian market Episode 42 - Future of payments - opportunities in the Canadian market https://rfiglobal.podbean.com/e/episode-42-future-of-payments-opportunities-in-the-canadian-market/ https://rfiglobal.podbean.com/e/episode-42-future-of-payments-opportunities-in-the-canadian-market/#comments Wed, 07 Nov 2018 10:28:25 +0000 globaldigitalbanker.podbean.com/episode-42-future-of-payments-opportunities-in-the-canadian-market-b2bce43c9cb623b8afe1549f7baa75d4 This weeks’ episode focuses on opportunities within the Canadian payments market.

Cyrielle Chiron, Managing Director for North & Latin America at RFi Group shares the global trends in the payments space and how these compare to those in Canada, opportunities and threats for both banks and fintechs in this space and the data behind the biggest barriers and drivers for consumers uptake and usage of mobile wallets.

Lisa Lansdowne-Higgins, VP Business Deposits and Treasury Solutions at RBC who explains the changing customer needs around payments and the reasons behind them, the work RBC are doing in real time payments and the impact of blockchain on correspondent banking and international transfers.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> This weeks’ episode focuses on opportunities within the Canadian payments market.

Cyrielle Chiron, Managing Director for North & Latin America at RFi Group shares the global trends in the payments space and how these compare to those in Canada, opportunities and threats for both banks and fintechs in this space and the data behind the biggest barriers and drivers for consumers uptake and usage of mobile wallets.

Lisa Lansdowne-Higgins, VP Business Deposits and Treasury Solutions at RBC who explains the changing customer needs around payments and the reasons behind them, the work RBC are doing in real time payments and the impact of blockchain on correspondent banking and international transfers.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> RFI Global false No 924 45 full Episode 42 - Future of payments - opportunities in the Canadian market Episode 41 - Sibos 2018 event special - part two Episode 41 - Sibos 2018 event special - part two https://rfiglobal.podbean.com/e/episode-41-sibos-2018-event-special-part-two/ https://rfiglobal.podbean.com/e/episode-41-sibos-2018-event-special-part-two/#comments Fri, 02 Nov 2018 09:33:56 +0000 globaldigitalbanker.podbean.com/episode-41-sibos-2018-event-special-part-two-4f6d444b282ecd86630067e82dc516e0 In part two of our Sibos 2018 coverage, we bring you interviews with Thomas Nielsen, Chief Digital Officer at Deutsche Bank, Peter Jose; General Manager Financial Services Industry at SAP; and Jan Pilbauer, Executive Director, Modernization & CIO at Payments Canada.

Thomas Nielsen discusses the advantages that open banking can bring to retail clients and the corporate sector and the work that Deutsche are doing with the regulators in an open data world.

Peter Jose shares his perspective on how banks can leverage their traditional assets in terms of balance sheets, the implications of challenger bankers on customer acquisition for traditional banks and who he believes to be the key enablers in the new open banking framework

Jan Pilbauer explains the initiatives that Payments Canada will be focusing on to drive a more modern payments system in Canada, how they will be working to address and combat fraud issues moving forward, and his thoughts on a global sandbox

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

 

]]> In part two of our Sibos 2018 coverage, we bring you interviews with Thomas Nielsen, Chief Digital Officer at Deutsche Bank, Peter Jose; General Manager Financial Services Industry at SAP; and Jan Pilbauer, Executive Director, Modernization & CIO at Payments Canada.

Thomas Nielsen discusses the advantages that open banking can bring to retail clients and the corporate sector and the work that Deutsche are doing with the regulators in an open data world.

Peter Jose shares his perspective on how banks can leverage their traditional assets in terms of balance sheets, the implications of challenger bankers on customer acquisition for traditional banks and who he believes to be the key enablers in the new open banking framework

Jan Pilbauer explains the initiatives that Payments Canada will be focusing on to drive a more modern payments system in Canada, how they will be working to address and combat fraud issues moving forward, and his thoughts on a global sandbox

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

 

]]> RFI Global false No 1306 44 full Episode 41 - Sibos 2018 event special - part two Episode 40 - Sibos 2018 event special - part one Episode 40 - Sibos 2018 event special - part one https://rfiglobal.podbean.com/e/episode-40-sibos-2018-event-special-part-one/ https://rfiglobal.podbean.com/e/episode-40-sibos-2018-event-special-part-one/#comments Wed, 31 Oct 2018 11:43:01 +0000 globaldigitalbanker.podbean.com/episode-40-sibos-2018-event-special-part-one-6d84582c8e36fbf8663e7923c388f178 This week it’s all about SIBOS! The 2018 SIBOS event, entitled ‘enabling the digital economy’, was held in Sydney last week and our team was on the ground covering some of the big themes explored around data, AI and robotics; cybersecurity and financial crime; the move to real time payments and global innovations such as open banking.

In part one of this SIBOS special, Christine St Anne sat down with Alain Raes, Head of Asia Pacific & EMEA at SWIFT, Madhur Deora - CFO & SVP at Paytm and Leila Fourie, Chief Executive Officer at the Australian Payments Network.

Alain Rees explains innovation within compliance and upcoming opportunities in the payments sector.

Madhur Deora discusses some of the initiatives that Paytm are working on to address the un-banked population, the latest news on their payments bank and their expansion plans for the future

Leila Fourie shares just how the Australian Payments Network is driving innovation, the latest updates on what the network is doing in regards to digital identity and her view on how new entrants are going to shape the industry in the future.

We hope you enjoyed part one of our 2018 SIBOS special, make sure you subscribe to receive part two direct to your inbox later this week.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

 

]]> This week it’s all about SIBOS! The 2018 SIBOS event, entitled ‘enabling the digital economy’, was held in Sydney last week and our team was on the ground covering some of the big themes explored around data, AI and robotics; cybersecurity and financial crime; the move to real time payments and global innovations such as open banking.

In part one of this SIBOS special, Christine St Anne sat down with Alain Raes, Head of Asia Pacific & EMEA at SWIFT, Madhur Deora - CFO & SVP at Paytm and Leila Fourie, Chief Executive Officer at the Australian Payments Network.

Alain Rees explains innovation within compliance and upcoming opportunities in the payments sector.

Madhur Deora discusses some of the initiatives that Paytm are working on to address the un-banked population, the latest news on their payments bank and their expansion plans for the future

Leila Fourie shares just how the Australian Payments Network is driving innovation, the latest updates on what the network is doing in regards to digital identity and her view on how new entrants are going to shape the industry in the future.

We hope you enjoyed part one of our 2018 SIBOS special, make sure you subscribe to receive part two direct to your inbox later this week.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

 

]]> RFI Global false No 1387 43 full Episode 40 - Sibos 2018 event special - part one Episode 39 - Business sentiment and expansion into ASEAN markets Episode 39 - Business sentiment and expansion into ASEAN markets https://rfiglobal.podbean.com/e/episode-39-business-sentiment-and-expansion-into-asean-markets/ https://rfiglobal.podbean.com/e/episode-39-business-sentiment-and-expansion-into-asean-markets/#comments Wed, 24 Oct 2018 16:06:14 +0100 globaldigitalbanker.podbean.com/episode-39-business-sentiment-and-expansion-into-asean-markets-9f6ec745ef45e20153baee472f612dae Eleanor Page, Global Commercial Director at RFi Group shares data-backed insights into business trends in the region, the 3 key drivers for expansion and the opportunities for banks planning on entering these markets.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> Eleanor Page, Global Commercial Director at RFi Group shares data-backed insights into business trends in the region, the 3 key drivers for expansion and the opportunities for banks planning on entering these markets.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> RFI Global false No 586 42 full Episode 39 - Business sentiment and expansion into ASEAN markets Episode 38 - The Canadian Insurance Market - Primed for Disruption Episode 38 - The Canadian Insurance Market - Primed for Disruption https://rfiglobal.podbean.com/e/episode-38-the-canadian-insurance-market-primed-for-disruption/ https://rfiglobal.podbean.com/e/episode-38-the-canadian-insurance-market-primed-for-disruption/#comments Wed, 17 Oct 2018 18:36:18 +0100 globaldigitalbanker.podbean.com/episode-38-the-canadian-insurance-market-primed-for-disruption-88225010e7f0e563cf834e51a7b0b0c3 This weeks’ episode focuses on insurance. The Canadian Insurance market is primed for disruption; dominated by large incumbents and protected by regulation that stifles innovation.

Cyrielle Chiron, Managing Director - North & Latin America at RFi Group, draws on examples from Australia as well as findings from Canadian policy holders to show how new entrants can disrupt the established market, and whether Canadian consumers are hungry for change in the insurance space.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> This weeks’ episode focuses on insurance. The Canadian Insurance market is primed for disruption; dominated by large incumbents and protected by regulation that stifles innovation.

Cyrielle Chiron, Managing Director - North & Latin America at RFi Group, draws on examples from Australia as well as findings from Canadian policy holders to show how new entrants can disrupt the established market, and whether Canadian consumers are hungry for change in the insurance space.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> RFI Global false No 684 41 full Episode 38 - The Canadian Insurance Market - Primed for Disruption Episode 37 - Perfecting the business banking life cycle Episode 37 - Perfecting the business banking life cycle https://rfiglobal.podbean.com/e/episode-37-perfecting-the-business-banking-life-cycle/ https://rfiglobal.podbean.com/e/episode-37-perfecting-the-business-banking-life-cycle/#comments Wed, 10 Oct 2018 18:24:22 +0100 globaldigitalbanker.podbean.com/episode-37-perfecting-the-business-banking-life-cycle-951a3083135c9b902a6a7f9fc8d7e066 This week, we caught up with some of the key speakers from the Global Business Banking Conference held in Sydney to discuss their approach to perfecting the business banking lifecycle and the Australian SME banking landscape.

Ganesh Chandrasekkar, General Manager - SME Banking, Westpac shared his view on the crossroads that SMEs in Australia are facing at the moment and the concept of ‘second acts’.

Raymond Ma, General Manager - AU & NZ, Alibaba Cloud explained the opportunities for SMEs in the Australian market and some exciting banking partnerships they have coming up.

Tania Motton, Customer Executive NAB Partners Southern, NAB defined how she sees the fintech/bank relationship continuing to play out and shared some exciting new initiatives at the bank.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> This week, we caught up with some of the key speakers from the Global Business Banking Conference held in Sydney to discuss their approach to perfecting the business banking lifecycle and the Australian SME banking landscape.

Ganesh Chandrasekkar, General Manager - SME Banking, Westpac shared his view on the crossroads that SMEs in Australia are facing at the moment and the concept of ‘second acts’.

Raymond Ma, General Manager - AU & NZ, Alibaba Cloud explained the opportunities for SMEs in the Australian market and some exciting banking partnerships they have coming up.

Tania Motton, Customer Executive NAB Partners Southern, NAB defined how she sees the fintech/bank relationship continuing to play out and shared some exciting new initiatives at the bank.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> RFI Global false No 817 40 full Episode 37 - Perfecting the business banking life cycle Episode 36 - Value over utilities - AI, self-service and digital advice Episode 36 - Value over utilities - AI, self-service and digital advice https://rfiglobal.podbean.com/e/episode-36-value-over-utilities-ai-self-service-and-digital-advice/ https://rfiglobal.podbean.com/e/episode-36-value-over-utilities-ai-self-service-and-digital-advice/#comments Wed, 03 Oct 2018 20:27:07 +0100 globaldigitalbanker.podbean.com/episode-36-value-over-utilities-ai-self-service-and-digital-advice-e6aa39909ec35a45c6ae62e1cae80c21 Michelle Joliat, MD & Head of Wealth Digitization, Robotics & Process Transformation at BMO Financial Group shares BMO’s key priorities and upcoming opportunities within digital as well as challenges faced with deploying new technologies and how to overcome them.

Jason Daly, VP Product, Digital & Strategy at Manulife explains the role digital advice plays in financial services today, how to encourage customer trust to drive digital usage and the technologies he believes will truly stand the test of time.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> Michelle Joliat, MD & Head of Wealth Digitization, Robotics & Process Transformation at BMO Financial Group shares BMO’s key priorities and upcoming opportunities within digital as well as challenges faced with deploying new technologies and how to overcome them.

Jason Daly, VP Product, Digital & Strategy at Manulife explains the role digital advice plays in financial services today, how to encourage customer trust to drive digital usage and the technologies he believes will truly stand the test of time.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> RFI Global false No 717 39 full Episode 36 - Value over utilities - AI, self-service and digital advice Episode 35 - Winning the customer of the future Episode 35 - Winning the customer of the future https://rfiglobal.podbean.com/e/episode-35-winning-the-customer-of-the-future/ https://rfiglobal.podbean.com/e/episode-35-winning-the-customer-of-the-future/#comments Wed, 26 Sep 2018 13:46:36 +0100 globaldigitalbanker.podbean.com/episode-35-winning-the-customer-of-the-future-e7daf810452c2fedf83b0243ed31c855 Global Digital Banker Conference held in London earlier this month.  Listeners will discover what it takes to improve digital performance across customer experience and satisfaction, how to win the all-important main bank relationship as well as economic, competitive and regulatory factors affecting the UK’s retail banking sector. Guests include: Suvo Sarkar, SVP & Head of Retail Banking; Emirates NBD, Maha El Dimachki, Head of Payments, FCA; Neal Cross, MD & Chief Innovation Officer, DBS Bank; Daniel Kjellen, CEO and Founder, Tink; Jonathan Wood, SVP, Consumer Applications, Mastercard

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> Global Digital Banker Conference held in London earlier this month. 

Listeners will discover what it takes to improve digital performance across customer experience and satisfaction, how to win the all-important main bank relationship as well as economic, competitive and regulatory factors affecting the UK’s retail banking sector.
Guests include: Suvo Sarkar, SVP & Head of Retail Banking; Emirates NBD, Maha El Dimachki, Head of Payments, FCA; Neal Cross, MD & Chief Innovation Officer, DBS Bank; Daniel Kjellen, CEO and Founder, Tink; Jonathan Wood, SVP, Consumer Applications, Mastercard

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> RFI Global false No 1921 38 full Episode 35 - Winning the customer of the future Episode 34 - Personalisation - The key to winning mortgage customers in canada Episode 34 - Personalisation - The key to winning mortgage customers in canada https://rfiglobal.podbean.com/e/episode-34-personalisation-the-key-to-winning-mortgage-customers-in-canada/ https://rfiglobal.podbean.com/e/episode-34-personalisation-the-key-to-winning-mortgage-customers-in-canada/#comments Wed, 19 Sep 2018 14:20:24 +0100 globaldigitalbanker.podbean.com/episode-34-personalisation-the-key-to-winning-mortgage-customers-in-canada-611d02eaee72a64b61f3798930b5ed09 Cyrielle Chiron, Managing Director – North & Latin America at RFi Group shares consumers insights into the Canadian mortgage markets across demographics, channel preference and drivers of satisfaction.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> Cyrielle Chiron, Managing Director – North & Latin America at RFi Group shares consumers insights into the Canadian mortgage markets across demographics, channel preference and drivers of satisfaction.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> RFI Global false No 688 37 full Episode 34 - Personalisation - The key to winning mortgage customers in canada Episode 33 - UK mortgage market - what's trending now? Episode 33 - UK mortgage market - what's trending now? https://rfiglobal.podbean.com/e/episode-33-uk-mortgage-market-whats-trending-now/ https://rfiglobal.podbean.com/e/episode-33-uk-mortgage-market-whats-trending-now/#comments Wed, 12 Sep 2018 15:30:09 +0100 globaldigitalbanker.podbean.com/episode-33-uk-mortgage-market-whats-trending-now-cf4ccac32d584870cf102a4392af2552 This episode focuses on what’s trending in the UK mortgage market.

Victoria Bateman, Managing Director – EMEA at RFi Group shares consumers trends in the first home buyer market, drivers behind re-mortgaging, tactics for consumer retention and channel variances.

Next up, I sat down with John Coffield, Head of Mortgages at Paradigm Mortgage Services who discusses the current state of the UK mortgage market, re-mortgaging as a switching opportunity for lenders and the influence of digital on loan applications.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> This episode focuses on what’s trending in the UK mortgage market.

Victoria Bateman, Managing Director – EMEA at RFi Group shares consumers trends in the first home buyer market, drivers behind re-mortgaging, tactics for consumer retention and channel variances.

Next up, I sat down with John Coffield, Head of Mortgages at Paradigm Mortgage Services who discusses the current state of the UK mortgage market, re-mortgaging as a switching opportunity for lenders and the influence of digital on loan applications.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> RFI Global false No 1190 36 full Episode 33 - UK mortgage market - what's trending now? Episode 32 - Cyber security - the key risk areas not to be overlooked by banks Episode 32 - Cyber security - the key risk areas not to be overlooked by banks https://rfiglobal.podbean.com/e/episode-32-cyber-security-the-key-risk-areas-not-to-be-overlooked-by-banks/ https://rfiglobal.podbean.com/e/episode-32-cyber-security-the-key-risk-areas-not-to-be-overlooked-by-banks/#comments Wed, 05 Sep 2018 15:17:34 +0100 globaldigitalbanker.podbean.com/episode-32-cyber-security-the-key-risk-areas-not-to-be-overlooked-by-banks-bf60e79377159f5ae9cdc614139cc099 With the growing shift towards digital for banks and financial services organisations and with regulation around data privacy and security continuing to be a focus globally, it is now more important than ever for institutions to assess and tighten their approach to cyber security.

This week, we sat down with Francis Kaitano, Cyber Security Lead Architect at Fusion Networks who shares the key risk areas that financial institutions are facing at the moment, the most common types of attacks and how to avoid them and the role of regulation in the global environment.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> With the growing shift towards digital for banks and financial services organisations and with regulation around data privacy and security continuing to be a focus globally, it is now more important than ever for institutions to assess and tighten their approach to cyber security.

This week, we sat down with Francis Kaitano, Cyber Security Lead Architect at Fusion Networks who shares the key risk areas that financial institutions are facing at the moment, the most common types of attacks and how to avoid them and the role of regulation in the global environment.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> RFI Global false No 823 35 full Episode 32 - Cyber security - the key risk areas not to be overlooked by banks Episode 31 - Driving your mobile strategy - what success looks like to consumers Episode 31 - Driving your mobile strategy - what success looks like to consumers https://rfiglobal.podbean.com/e/episode-31-driving-your-mobile-strategy-what-success-looks-like-to-consumers/ https://rfiglobal.podbean.com/e/episode-31-driving-your-mobile-strategy-what-success-looks-like-to-consumers/#comments Wed, 29 Aug 2018 14:50:31 +0100 globaldigitalbanker.podbean.com/episode-31-driving-your-mobile-strategy-what-success-looks-like-to-consumers-2b3a0c7ce0b2c40b72db479e52e0b490 This week’s episode focuses on mobile banking strategy and what success looks like to consumers. Cyrielle Chiron, Managing Director for North & Latin America at RFi Group explains the drivers behind mobile banking satisfaction, the most commonly performed tasks for mobile banking, key consumer frustrations and how to overcome them to drive engagement and usage.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> This week’s episode focuses on mobile banking strategy and what success looks like to consumers. Cyrielle Chiron, Managing Director for North & Latin America at RFi Group explains the drivers behind mobile banking satisfaction, the most commonly performed tasks for mobile banking, key consumer frustrations and how to overcome them to drive engagement and usage.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> RFI Global false No 862 34 full Episode 31 - Driving your mobile strategy - what success looks like to consumers Episode 30 - New payments players - where did they all come from? Episode 30 - New payments players - where did they all come from? https://rfiglobal.podbean.com/e/episode-30-new-payments-players-where-did-they-all-come-from/ https://rfiglobal.podbean.com/e/episode-30-new-payments-players-where-did-they-all-come-from/#comments Wed, 22 Aug 2018 15:09:42 +0100 globaldigitalbanker.podbean.com/episode-30-new-payments-players-where-did-they-all-come-from-d1acc39f53fafa1b0233e83f096d1087 No matter where consumers are in the world, digital interactions with banks are increasing in frequency.  In the US, UK and Australia the percentage of daily users of digital banking has increased on average, by 6%, bringing them almost in line with China which has a daily user base of 34%.  

The theme this week focuses on the new to market entrants within the digital banking and payments space who started as major companies not involved within banking or financial services. We caught up with Eleanor Page, RFi Group’s Global Commercial Director, who shares a number of case studies around these new entrants, which industries and regions have been most active in this space and some unique data points around digital payments globally.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> No matter where consumers are in the world, digital interactions with banks are increasing in frequency.  In the US, UK and Australia the percentage of daily users of digital banking has increased on average, by 6%, bringing them almost in line with China which has a daily user base of 34%.  

The theme this week focuses on the new to market entrants within the digital banking and payments space who started as major companies not involved within banking or financial services. We caught up with Eleanor Page, RFi Group’s Global Commercial Director, who shares a number of case studies around these new entrants, which industries and regions have been most active in this space and some unique data points around digital payments globally.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> RFI Global false No 950 33 full Episode 30 - New payments players - where did they all come from? Episode 29 - PFM tools - beyond categorisation and pie charts Episode 29 - PFM tools - beyond categorisation and pie charts https://rfiglobal.podbean.com/e/episode-29-pfm-tools-beyond-categorisation-and-pie-charts/ https://rfiglobal.podbean.com/e/episode-29-pfm-tools-beyond-categorisation-and-pie-charts/#comments Thu, 16 Aug 2018 14:39:48 +0100 globaldigitalbanker.podbean.com/episode-29-pfm-tools-beyond-categorisation-and-pie-charts-c4be61f3858e3a0ceeadced7a5ad981e Research from RFi Group’s latest Global Digital Banking Study shows that 1 in 4 consumers globally use their mobile phones for budgeting. With the number of FinTechs and Banks offering Personal Financial Management tools to consumers continuing to rise, it is becoming more important to deepen the value offered by such tools beyond categorisation of expenditure.

For this week’s episode we caught up with Peter Myatt, CEO and Founder of Bean who shares the journey behind Bean’s success, the importance of customer feedback and how they differentiate themselves in the market.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> Research from RFi Group’s latest Global Digital Banking Study shows that 1 in 4 consumers globally use their mobile phones for budgeting. With the number of FinTechs and Banks offering Personal Financial Management tools to consumers continuing to rise, it is becoming more important to deepen the value offered by such tools beyond categorisation of expenditure.

For this week’s episode we caught up with Peter Myatt, CEO and Founder of Bean who shares the journey behind Bean’s success, the importance of customer feedback and how they differentiate themselves in the market.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> RFI Global false No 1211 32 full Episode 29 - PFM tools - beyond categorisation and pie charts Episode 28 - The current and future drivers of obtaining main bank relationship Episode 28 - The current and future drivers of obtaining main bank relationship https://rfiglobal.podbean.com/e/episode-28-the-current-and-future-drivers-of-obtaining-main-bank-relationship/ https://rfiglobal.podbean.com/e/episode-28-the-current-and-future-drivers-of-obtaining-main-bank-relationship/#comments Wed, 08 Aug 2018 11:25:10 +0100 globaldigitalbanker.podbean.com/episode-28-the-current-and-future-drivers-of-obtaining-main-bank-relationship-766f1de90ee4df031267713990ea95b4 RFi Group research shows that only 40% of consumers globally will ever switch their main bank. In today’s episode we take a look into the importance of transactional relationships on acquiring main bank status along with the current and future drivers of main bank relationships.

Gerald Ferguson shares insights on the shift towards transactional banking relationships, opportunities from life stage switching and the current and future drivers of main bank relationships.

Michael Jordaan explains the catalyst behind launching Bank Zero, the digital banking scene in South Africa and how they differentiate themselves from other competition in the market.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> RFi Group research shows that only 40% of consumers globally will ever switch their main bank. In today’s episode we take a look into the importance of transactional relationships on acquiring main bank status along with the current and future drivers of main bank relationships.

Gerald Ferguson shares insights on the shift towards transactional banking relationships, opportunities from life stage switching and the current and future drivers of main bank relationships.

Michael Jordaan explains the catalyst behind launching Bank Zero, the digital banking scene in South Africa and how they differentiate themselves from other competition in the market.

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com

]]> RFI Global false No 1465 31 full Episode 28 - The current and future drivers of obtaining main bank relationship