Joining us on Retail Therapy is Alex Staley, Chief Corporate Affairs and Sustainability Officer at Kmart. With extensive experience in retail leadership at Officeworks, IKEA, Mitre10, and Kmart, Alex has been at the forefront of addressing customer aggression and implementing staff safety measures.

This episode explores:

• The rise of customer aggression—what’s driving this concerning trend?
• The emotional toll on retail workers and how businesses can support them
• Practical safety measures—from Duress alarms to body cameras
• How small businesses can protect staff, even with limited resources
• The role of law enforcement and government campaigns in tackling this issue

With firsthand insights from one of retail’s leading voices, this conversation is a must-listen for anyone invested in creating safer retail environments.

With over 25 years of international experience, Andy dives deep into the state of retail crime in the digital realm, sharing valuable insights on how retailers, from large to small, can protect themselves from phishing, card fraud, and email compromise.

Key topics covered:

• How Australian retailers are being targeted
• Practical advice to safeguard against fraud
• AusPayNet’s efforts in tackling phone spoofing and digital crime
• Future trends in online fraud

Whether you're a retailer or consumer, this episode is packed with valuable advice to help you navigate the digital landscape more safely.

Listen now to hear Andy's expert insights.

Joining the conversation is Helen Dickinson, CEO of the British Retail Consortium, who has been at the forefront of advocating for safer retail environments. With a deep understanding of policy, regulation, and industry challenges, Helen is working to address the growing crisis of retail crime in the UK.

In this episode, Helen shares insights into:

• The alarming rise in retail violence and theft across the UK
• The financial and emotional toll on businesses and employees
• What’s driving the increase in retail crime
• Effective strategies and technologies to combat crime
• How retailers and authorities can collaborate for better protection
• The push for stronger retail protection laws in the UK
• Whether global collaboration is the key to tackling retail crime

A must-listen for retailers, policymakers, and anyone invested in safer shopping environments.

Joining us today is Dr Hermione Parsons, CEO & Managing Director of the Australian Logistics Council, an expert in end-to-end supply chain strategy, multimodal logistics, and industry-government collaboration. With over 25 years of experience, she has played a key role in shaping supply chain policy and efficiency across multiple sectors.

In this episode, Dr Parsons shares insights into:

• The biggest supply chain challenges facing Australia today
• How Australia’s geography influences our logistics strategies
• The impact of global events on supply chains
• How e-commerce is reshaping supply chain management
• Lessons learned from the pandemic to improve supply chain resilience
• The role of AI and technology in optimising logistics

A must-listen for retailers, logistics professionals, and business leaders looking to stay ahead in a rapidly changing world.

Joining us today is Georgie Harman, CEO of Beyond Blue, one of Australia’s leading voices in mental health advocacy. Under her leadership, Beyond Blue has expanded its services in suicide prevention, digital mental health support, and workplace wellbeing.

In this episode, Georgie shares insights into:
🔹 The biggest mental health challenges facing Australians today
🔹 The evolving role of Beyond Blue in mental health advocacy
🔹 How financial stress is impacting workers more than COVID-19
🔹 The role of retailers in supporting employee mental health
🔹 The impact of technology and remote work on mental wellbeing
🔹 Practical advice for small businesses to prioritise mental health

A must-listen for business leaders, retailers, and anyone looking to build a more supportive workplace.

With decades of experience in crime prevention, including working with INTERPOL and the White House on cybersecurity, Peter shares his insights on tackling theft, fraud, and youth crime in retail. He also discusses how retailers can keep their staff and businesses safe. 

Key insights from the episode include: 

• The biggest challenges in retail crime today
• Emerging crime trends that retailers need to watch
• How Crime Stoppers and the ARA are working together to combat crime
• Best practices for preventing theft and protecting staff
• What needs to be done to curb youth crime in retail 

Retail crime affects everyone, but knowledge is power. Tune in to gain expert advice on crime prevention strategies that work. 

In this episode, Ian shares insights into:

• The evolving Australian customer – what they want and how retail is adapting
• Kmart’s transformation – from a traditional discount retailer to a modern, innovative brand
• Customer loyalty & brand trust – what keeps shoppers coming back
• The future of physical retail – why in-store experiences still matter
• eCommerce strategies – how retailers can maximise online opportunities

Don’t miss this deep dive into retail leadership, transformation, and growth with one of the industry’s top executives.

With a background in consumer decision-making and years of experience helping businesses embrace AI, Kellie shares insights on how AI can streamline operations, enhance customer experiences, and drive growth. She also discusses AI’s accessibility for smaller retailers and the need for greater diversity in the sector. 

Key insights from the episode include: 

• How AI is reshaping Australian retail and business strategy
• The biggest advancements in AI and what they mean for retailers
• How businesses—big and small—can leverage AI for efficiency and growth
• The importance of encouraging more women into AI-driven careers
• A glimpse into how AI will shape the future of retail over the next decade 

Whether you’re excited about AI or still skeptical, Kellie’s expert insights will help you understand how to embrace this game-changing technology. 

Tune in now for a fascinating discussion on AI’s role in retail and beyond. 

In our first episode, host Fleur Brown, ARA Chief Industry Affairs Officer, is joined by Chris Richardson, one of Australia’s leading economists, to explore how retailers can weather ongoing economic shocks and emerge stronger than ever. 

Retailers have faced numerous challenges in recent years, from pandemic disruptions to supply chain issues and rising retail crime. Chris provides a comprehensive look at the current economic environment and offers insights on how businesses can build resilience in such turbulent times. 

Key highlights from the episode include: 

• How the Australian retail sector is adapting to economic shocks
• The importance of innovation and technology for future growth
• What economic factors will impact sales growth in 2025
• How government support can drive retail recovery 

Chris’s expert insights will help you better understand the economic forces shaping retail and provide actionable advice on how to prepare for the future. 

Tune in now to the first episode of Retail Therapy Series 8 and learn how to strengthen your business for the challenges ahead. 

Tune in to hear about:

• Key findings from Meta’s 2024 Holiday Insights Guide
• How AI is reshaping retail and boosting conversions
• Strategies for winning Black Friday, Cyber Monday, and late-season shoppers
• Using AI for impactful, short-form holiday content
• Practical tips for retailers starting their AI journey

Access Meta's​ Holiday Insights report here.

INDUSTRY REPORTS MENTIONED

McKinsey Zero Customer Report

https://www.mckinsey.com/featured-insights/future-of-asia/videos/the-emergence-of-the-zero-consumer

Bain Technology Report 2024

https://www.bain.com/insights/topics/technology-report/

LINKS FOR PRACTICAL GUIDANCE MENTIONED

Advantage Suite – AI driven Advertising

https://www.facebook.com/business/ads/meta-advantage

Creative Best Practice

https://www.facebook.com/business/news/insights/how-ai-will-elevate-the-future-of-creativity

CASE STUDIES REFERENCED

https://www.facebook.com/business/success/the-coca-cola-company-middle-east

Coke - 6 point recall - 19 point recall with Gen Z 

https://www.facebook.com/business/success/2-asics

Asics - 5-8 point lift in awareness / brand with partnership ads

https://www.facebook.com/business/success/fendi-middle-east

Fendi & Loro Piana  - 65% lower cost per purchase using Advantage Plus Shopping 

Tune in to hear about:

• How Australia Post delivers millions of parcels during peak season
• The role of seasonal workers and how they support the holiday rush
• Innovations and strategies to streamline the shipping process
• Tips for retailers to ensure a top-notch delivery experience for their customers
• The impact of cost-of-living pressures on holiday shipping
• Customer trends and predictions for online shopping this year

Access Australia Post's Peak Playbook here: https://auspost.com.au/business/ecommerce/peak-preparation 

To learn more about what we do at the ARA, head to retail.org.au.  

ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

The conversation covers the challenges retailers face with rising costs and supply chain pressures, as well as consumer behaviour shifts amid the ongoing cost-of-living crunch. Craig shares valuable insights on category performance, peak season trends and what retailers can expect for Boxing Day sales.

Key topics discussed:

• A recap of the retail industry's performance in 2024
• Key trends and challenges leading into Christmas trading
• Insights into changing shopper behaviour and category performance
• Predictions for Black Friday and Cyber Monday sales
• The impact of supply chain issues on retailers this holiday season
• Strategies retailers can use to manage costs and team hiring ahead of the Christmas rush

To learn more about what we do at the ARA, head to retail.org.au.  

ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

In this episode, Laura shares key findings from Roy Morgan's research on what retailers can expect during this year's peak season. From Black Friday to Christmas, Laura explains how shoppers are adapting their habits amidst the cost-of-living crisis and how retailers can leverage these insights to stay ahead. Tune in to hear a deep dive into the numbers, trends, and strategies for capitalising on this critical period in retail.

Episode highlights:

• What to expect from the 2024 peak season in terms of consumer spending
• The impact of the cost-of-living crisis on holiday shopping
• Trends around Black Friday/Cyber Monday sales
• The rise of experiential gifts over household goods
• How retailers can make the most of these insights to drive success during peak season

Tune in for more: Catch Laura Demasi live at the ARA’s Peak Season Insights Breakfast in October, where she will be diving deeper into market trends for the upcoming holiday season. Grab a ticket here. 

In this episode, Sean shares insights into leadership, business development and the role of technology in the evolving retail landscape.

Discussion topics:

• Sean’s career journey and how he transitioned into Google and the technology sector
• The role of mentorship versus self-learning in Sean’s professional development
• Key observations about the Australian retail landscape based on Sean's experience at Google
• Challenges that retailers and leaders face in today’s increasingly digital environment
• The future role of technology in retail and the essential skills for retail leaders in the digital age
• Advice for aspiring retail leaders navigating the digital transformation

Sean McDonell provides a comprehensive view of Google’s role in retail and the technological shifts shaping the future of the industry. His experience offers valuable insights for retailers and leaders looking to thrive in an evolving digital world.

In this episode, Matt sits down with Paul Zahra to discuss leadership in the nonprofit sector, how to navigate crises and the future of humanitarian retail.

💡 What you'll learn:

• Matt’s personal leadership journey and pivotal career moments
• How Salvos Stores responds to crises like the cost-of-living emergency
• Insights on prioritising objectives and setting a vision in a mission-driven organisation
• The importance of the new clothing stewardship scheme, 'Seamless'
• Building leadership talent within a nonprofit and fostering partnerships that drive impact

Whether you’re in retail, the nonprofit world, or just passionate about leadership, this episode is packed with valuable takeaways!

To learn more about what we do at the ARA, head to retail.org.au.  

ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

To learn more about what we do at the ARA, head to retail.org.au.  

ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

This episode explores:

• Daniel’s career journey and motivation to join the jewellery sector
• Strategies for operating in different international markets
• Innovations introduced to enhance customer experience online and in-store
• Balancing innovation with maintaining Michael Hill's brand heritage
• Daniel's vision for Michael Hill's growth over the next five years

To learn more about what we do at the ARA, head to retail.org.au.  

ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

Kieron leads one of Australia's most iconic furniture retail brands, known for offering stylish and affordable furniture solutions. Under his leadership, Fantastic Furniture has continued to expand its market presence and innovate in customer experience and product offerings.  

Kieron has a wealth of experience as a leader and we’re thrilled to have him on the Retail Therapy podcast to hear about his journey and insights.  

This episode explores: 

• Kieron's transitioned from hotel industry advisory to leading Fantastic Furniture
• How his leadership style has been shaped by past experiences
• The role of international experience to shape business development and strategy
• Balancing online and physical store sales for omni-channel growth
• The evolution and optimistic future for brick-and-mortar stores in the furniture industry
• How to foster a customer-centric culture that ensures satisfaction
• Fantastic Furniture's long-term goals to adapt to the changing retail landscape and achieving growth

To learn more about what we do at the ARA, head to retail.org.au.  

ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

Highlights of the episode:

• Discover how Angus's early retail experiences have shaped his leadership style and approach at Barbeques Galore
• The core principles guiding his strategic decisions and the transformative changes under his leadership
• Angus's leadership philosophy and how he motivates his team to achieve excellence
• Gain insights into the innovations and trends that will shape the future of the retail sector, especially in outdoor living and entertainment
• Understand the core beliefs and philosophies that influence Angus's management style
• Angus shares his vision and aspirations for the future of Barbeques Galore

Don’t miss this opportunity to hear from one of Australia’s most respected business leaders. Whether you're an aspiring leader, a seasoned professional, or simply interested in the retail industry, this episode is packed with valuable insights and advice.

To learn more about what we do at the ARA, head to retail.org.au.  

ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

Natalie Davis brings a wealth of experience to her role as Managing Director of Woolworths Supermarkets, a position she has held since October 2020. Her impressive career includes various senior positions within Woolworths, and a notable tenure as a Partner at McKinsey, where she spent 15 years advising on strategy and commercial transformation in the UK and Australia.

This episode explores: 

• Insight into Natalie’s career trajectory and rise to the Managing Director role at Woolworths Supermarkets
• How Natalie navigates Woolworths Supermarkets through periods of significant change and uncertainty in the fast-paced retail sector
• Methods for staying responsive to customer needs and maintaining a customer-centric focus
• Importance of diversity in leadership and the integration of inclusion in leadership strategy
• Strategies for keeping Woolworths competitive in a rapidly changing and highly competitive market
• Words of wisdom for future leaders and key takeaways for leadership success

Join us for an enlightening conversation with Natalie Davis as we explore her remarkable journey and gain valuable insights into the world of retail leadership. Whether you’re an aspiring leader, a retail professional, or simply interested in the dynamics of leading a major corporation, this episode is packed with wisdom and practical advice.

To learn more about what we do at the ARA, head to retail.org.au.  

ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

John has been instrumental in revitalising Myer, steering the company through strategic transformations with his extensive background in retail management. 

With over 30 years of experience in the retail industry, John has brought a wealth of knowledge and a renewed focus on customer service and digital integration to one of Australia's most iconic department stores.

In this episode, ARA CEO Paul Zahra and John discuss:

• John's global career journey 
• Driving change at Myer
• The importance of team diversity
• Maintaining morale during uncertainty 
• Cultivating work-life balance at the CEO level
• The role of mentorship broadly within the team
• John's legacy and the best leadership advice he's received 

To learn more about what we do at the ARA, head to retail.org.au.  

ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

This season ARA CEO Paul Zahra will be chatting with a fantastic line-up of retail leaders, including the CEOs of some of Australia’s biggest and most recognisable brands.  

We’ll be learning about their career journey, what defines their leadership style and what got them, and keeps them, at the top of their game.  

You won’t want to miss out on the wisdom, insights and stories that our guests will share. To be the first to know when we’ve released a new episode, make sure you follow us on Spotify, Apple Podcasts or wherever you get your favourite shows.  

To learn more about what we do at the ARA, head to retail.org.au.  

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html

ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

In this episode, ARA CEO Paul Zahra and Dr Manserg discuss: 

• Ginni's inspiring 30-year career journey as a doctor and her passion for what she does 
• The unique needs of women experiencing menopause and how to effectively address them
• The significance of positive representation of aging women in advertising and marketing
• The pivotal role of women aged 50+ as key decision-makers in households
• Strategies to support menopausal women in the workforce and help them maintain their careers
• The loyalty of women in their 50s and 60s as customers compared to other age groups

Tune in for an insightful conversation on empowering women through all stages of life and the importance of recognising their contributions. 

Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html

ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html

ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

Angel is a two-time international Mercedes Benz Fashion Week model. In 2017 Angel became the first agency-signed model with a physical impairment to feature in a national television campaign.  

Since then, she has used her profile to create positive changes towards community attitude, serving as CEO and Board Member at the Attitude Foundation. She was named 2019 Queensland Young Australian of the Year and has received a Medal of the Order of Australia (OAM) for her work. 

This episode explores: 

• Angel's journey as a person with a physical impairment
• Breaking barriers in the modelling industry 
• Advocacy for body positivity and inclusivity
• Insights for individuals encountering obstacles in their careers or daily lives due to disabilities
• Areas where society still lacks inclusivity and what can be done to address them
• Inclusivity in retail and the common challenges in making retail spaces more inclusive
• Common misconceptions about disability and strategies for combating them

Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html

ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

Throughout this episode, we delve into:

• Definition and context of inclusive design
• Manisha's journey to championing inclusive design
• Examples where retail excels, and the areas that need improvement
• Retail initiatives for neurodivergent customers
• Advice for retail leaders on DE&I
• Strategies for small businesses on inclusivity

Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html

ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

In this episode, we cover:

• Mariam's journey from law to becoming a leading anti-racism campaigner
• Personal experiences with racism and Islamophobia as catalysts for advocacy
• Founding the Islamophobia Register Australia and earning accolades for fostering positive change
• Leveraging skills and platforms to combat systemic discrimination
• Intersectionality of identity and its impact on advocacy
• Inspiring listeners to confront injustice and drive positive change

Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html

ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

Through her unwavering dedication, Anyier has carved out a platform where young voices can resonate for impactful change. Notably, her remarkable efforts garnered recognition, culminating in the prestigious 2023 Australia for UNHCR – SBS Les Murray Award for Refugee Recognition, celebrating her diverse achievements across sports, women's empowerment, and refugee advocacy.

In this episode, we delve into:

• Anyier's journey as a South Sudanese refugee
• Insightful perspectives on diversity and inclusion stemming from her refugee experience
• Identifying critical needs for refugees in their new homeland
• Advocacy initiatives focusing on diversity and refugee rights
• Unpacking the pivotal role of the retail sector in fostering inclusivity as the largest private employer
• Navigating genuine communication of diversity commitments
• Addressing diversity barriers within the fashion industry and strategies for fostering inclusivity

Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html

ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

Natalie encourages leaders to embrace all aspects of diversity – apparent and non-apparent – for the benefit of their employees and their customers. Through her collaborative approach, Natalie empowers individuals of all neurotypes to engage in meaningful conversations; driving education, authentic dialogue, and actionable change.

This episode explores:

• Natalie's allyship journey
• Why language is important
• Employees and customer experiences – and why retailers should take notice
• Considerations and opportunities in the Australian retail landscape
• The latest research
• Educating retail staff on neurodiversity

Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html

ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html

ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

As a pioneer in promoting equity and equality for the LGBTQIA+ community, Katherine's impact resonates through numerous media campaigns, accolades, and charitable endeavours. Proudly representing the Transgender community, Katherine leverages her journey to cultivate culturally safe environments for others.

Prepare to be inspired as Katherine recounts her journey and advocacy efforts, marked by groundbreaking achievements such as being the first transgender woman in Fiji legally granted a female name by the government. This episode is a testament to her relentless pursuit of societal change and her commitment to improving future experiences.

This episode explores:

• Highlights of Katherine's journey and advocacy work
• Legal precedents and societal progress in LGBTQIA+ rights
• Advice for employers supporting LGBTQIA+ employees
• Challenges faced by transgender individuals in retail
• Strategies for businesses to foster inclusivity
• Advice for individuals struggling with their gender identity
• Cultural and religious sensitivities in advocacy

Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html

ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

In the face of the pandemic, Leila emerged as a guiding force, steering the Australian fashion industry towards resilience. Her compelling personal narrative serves as a testament to the advantages that arise from fostering culturally diverse women in leadership roles.

Leila's impact extends to the establishment of a standardised Australian fashion trademark, solidifying her status as a trailblazing role model within the retail sector.

Join us as we uncover the inspirational journey and visionary contributions of Leila Naja Hibri.

This episode explores:

• Leila's journey from accounting to leading the Australian Fashion Council
• Challenges related to cultural diversity in her career and how she overcame them
• Importance of diversity in the retail sector, addressing barriers and shaping leadership
• Steps for retail organisations to foster diversity in leadership teams
• Leila's impact on sustainability in the fashion industry
• Encouraging women's involvement in leadership roles
• Advice for culturally diverse individuals aspiring to leadership in retail and fashion

Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html

ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

Lisa was named one of the AFR’s 100 Women of Influence in 2018. In 2019 she was elected to the Board of Amnesty International Australia and in 2021 to the Board of the non-partisan organisation, Women for Election. Under Lisa’s leadership, the Diversity Council has produced a broad array of groundbreaking, evidence-based research around diversity, equality and inclusion. With her wealth of expertise, Lisa is the perfect guest to inaugurate Season Six, offering invaluable insights into this crucial conversation.

This episode explores:

• Lisa's journey into her career path and what motivated her
• Tackling gendered harassment, discrimination, and violence - the remaining challenges
• Resolving the persistent gender pay gap and necessary changes
• Advocating for a public register of gender pay discrepancies for corporate accountability
• First Nations inclusivity and thoughts on the Voice discourse
• Progress in addressing racial hurdles or ongoing concerns
• Supporting the LGBTIQ+ community's inclusion in businesses
• Encouraging employers to consider hiring individuals with disabilities or neurodivergence
• Balancing religious and cultural diversity within the context of DE&I
• The role of the retail industry in driving and exemplifying societal change

Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html

ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

This season, Retail Therapy is going deep into the realm of DE&I in the retail landscape. It's not merely a buzzword; it’s a driving force fuelling innovation and change in the industry.

Expect engaging discussions with pioneers and leaders in every facet of DE&I. Their diverse stories and insights promise an eye-opening journey into this vital topic.

Stay tuned for a stellar lineup of guests, each bringing their unique perspectives and experiences to the table.

Don't miss out on these insightful conversations! Follow us on Apple Podcasts or Spotify to be part of these great discussions.

Get a sneak peek in our trailer - now live. 

ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

As the holiday season rapidly approaches, retailers are gearing up for the annual Christmas shopping frenzy. However, this year brings a heightened sense of uncertainty to the industry, as Australians grapple with the challenges of the cost-of-living crisis, while retailers themselves contend with the burdens of the cost-of-doing-business crisis. 

Joining us for some Retail Therapy is Stephen Younane, Co-founder and CEO at Retail Prodigy Group, the direct-to-consumer partner for Nike, Samsung and Mattel.  

This episode explores:

• A read on the mood of retailers heading into Christmas this year
• Insights into Retail Prodigy Group’s partnership with Mattel
• How the Barbie brand has innovated and evolved while remaining nostalgic 
• The role of e-commerce in Retail Prodigy Group's Christmas sales strategy
• The importance of Black Friday for Australian retailers and its growth each year
• Supply chain concerns and learnings

ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

Keen to learn more? With the end-of-year shopping season fast approaching, the recently launched ARA Christmas & Holiday Resource Hub offers a specially curated collection of reports, consumer spending insights, podcasts, and media releases, all designed to enhance your strategic holiday planning. Access here: https://www.retail.org.au/christmas-holiday-resource-hub

Christmas is right around the corner, marking the peak season for the retail industry. This upcoming festive trading period holds immense significance for retailers, especially those in the discretionary sector, as they typically generate up to two-thirds of their annual profits during this period. 

Joining us for some Retail Therapy is Prof Gary Mortimer. Gary Mortimer is a Professor of Marketing and Consumer Behaviour at the QUT Business School. Prior to joining QUT, Professor Mortimer spent over 25 years working with some of Australia’s largest general merchandise and food retailers.  

This episode covers: 

• Understanding value and how consumers will be shopping this year
• How to stand out amongst your competitors
• How retailers can tap into the mindset of budget-conscious shoppers and create a compelling shopping experience
• Consumer psychological insights that retailers should keep in mind this Christmas
• When Gary expects most consumers will do their Christmas shopping
• Which products will be in hot demand this holiday season 

ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

Keen to learn more? With the end-of-year shopping season fast approaching, the recently launched ARA Christmas & Holiday Resource Hub offers a specially curated collection of reports, consumer spending insights, podcasts, and media releases, all designed to enhance your strategic holiday planning. Access here: https://www.retail.org.au/christmas-holiday-resource-hub

Joining us for some Retail Therapy is Kate Box, Director Global Business Group ANZ at Meta. Kate has a wealth of marketing and advertising experience and we're thrilled to have her on the podcast to share her insights.

This episode covers:

• Consumer trends and technologies that can help retailers succeed in this all-important time
• Changing consumer habits and spending insights
• Winning over the cost-conscious consumer
• The role of technology during the Christmas rush
• Tips for businesses to be set up for success for the holiday season
• Championing e-commerce and brick-and-mortar shopping working together
• What we can learn from best-of-breed Christmas marketing campaigns

ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

Keen to learn more? With the end-of-year shopping season fast approaching, the recently launched ARA Christmas & Holiday Resource Hub offers a specially curated collection of reports, consumer spending insights, podcasts, and media releases, all designed to enhance your strategic holiday planning. Access here: https://www.retail.org.au/christmas-holiday-resource-hub

In this episode of Retail Therapy, we’ll be discussing what’s in store for retailers and consumers, as well as how spending may shape up.

Joining us for some Retail Therapy is Craig Woolford, Senior Retail Analyst in the Consumer Sector at MST Marquee and one of the most knowledgeable voices in Australian retail.

Craig shares with us the latest consumer trends and his insights into what retailers can expect during this all-important time.

This episode covers:

• Craig's take on the retail industry's performance throughout the year and expectations for this upcoming shopping season
• Connecting with and winning over the cost-conscious consumer
• The key consumer behaviour changes or shifts from recent years
• Which metrics retailers should monitor closely during the holiday season to gauge success
• Expectations about which categories will fare better or worse this Christmas
• The role that loyalty programs and customer retention strategies play for retailers during the holiday season
• Black Friday and Cyber Monday expectations

ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

Keen to learn more? With the end-of-year shopping season fast approaching, the recently launched ARA Christmas & Holiday Resource Hub offers a specially curated collection of reports, consumer spending insights, podcasts, and media releases, all designed to enhance your strategic holiday planning. Access here: https://www.retail.org.au/christmas-holiday-resource-hub

ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

Keen to learn more? With the end-of-year shopping season fast approaching, the recently launched ARA Christmas & Holiday Resource Hub offers a specially curated collection of reports, consumer spending insights, podcasts, and media releases, all designed to enhance your strategic holiday planning. Access here: https://www.retail.org.au/christmas-holiday-resource-hub

Eric has over 35 years of industry experience covering retail, wholesale, licensing, marketing and product development in both international and national organisations. He has held senior management positions with a who's-who list of household name companies including Myer, Disney and Reebok.

Eric knows a thing or two about leadership and we're thrilled to have him on as a guest.

In this episode, we delve into:

• Gain first-hand knowledge from Eric's extensive industry experience
• Explore the leadership philosophy that has guided Eric throughout his career
• Understand the intricacies of managing change and transition in the retail sector
• Stay updated on the disruptive challenges reshaping the retail landscape
• Learn from Eric's personal journey and career advice for aspiring professionals
• Get inspired by Eric's approach to growth and decision-making in the industry

Tune in to gain exclusive insights, discover innovative perspectives, and get inspired by Eric's transformative approach to the retail arena.

Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html

Elisha has been an instrumental part of APG & Co for more than a decade and has worked in the fashion industry both in Australia and internationally for over two decades.

For over 50 years, APG & Co has curated a collection of Australia’s most beloved fashion brands including Sportscraft, SABA and JAG.

Key highlights from the episode:

• How to stand out in the fiercely competitive fashion sector
• Embracing change and transformation for success
• The future of APG & Co’s brand portfolio
• Elisha’s inspiring journey in the fashion industry
• Overcoming self-doubt on the path to becoming a CEO
• Elisha’s invaluable advice for aspiring leaders

Don’t miss out on this engaging episode! Tune in now and be inspired by Elisha Hopkinson and APG & Co’s incredible journey.

Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html

Angus has an impressive career background, including leadership roles at iconic companies like Fosters and New Zealand Milk, and he has been at the helm of 7-Eleven for over seven years.

This episode explores: 

• 7-Eleven's rise to popularity: Angus sheds light on how 7-Eleven became the most recognised convenience store brand in Australia. 
• Leadership and management: With over 700 stores under his purview, Angus discusses his leadership style and the challenges of overseeing such a large entity.
• Advice for aspiring leaders: Angus provides valuable advice for individuals aspiring to leadership roles, offering tips on how to prepare for significant responsibilities.
• Innovation: Angus talks about the role of innovation within 7-Eleven and shares some future aspirations for the business.
• Sustainability initiatives: The discussion delves into 7-Eleven's sustainability efforts, including their transition from plastic to plant-based materials for drinking cups.

• Passion for retail and convenience: Angus reflects on his favourite aspects of the retail and convenience industry.

We extend our gratitude to Angus McKay for sharing his insights and retail experiences with us. 

Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html

This episode with Mark and ARA CEO Paul Zahra covers: 

• Mark's leadership journey at Adairs
• The Adairs growth phenomenon
• Mark's evolution as a leader over the years and affinity for the retail industry 
• Guiding leadership principles, including the importance of adaptive leadership
• Putting innovation into focus

We extend our gratitude to Mark Ronan for sharing his insights and experiences with us. Thank you for tuning in to this captivating episode of Retail Therapy. 

Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html

Catriona is responsible for the organisation’s network of 4,320 Post Offices and is renowned for driving key transformation in many of her previous roles, including CEO of McDonald’s Australia and Managing Director at ANZ.

Australia Post has been a cornerstone of the country’s social fabric for generations. From the humble beginnings of delivering mail, it has evolved into a multifaceted organisation. In this insightful discussion, we delve into the pivotal role that Australia Post stores play in different communities, serving as essential hubs for connection and convenience nationwide.

In this episode, we discuss:

• What an Australia Post store means to different communities
• Aspirations for change at Australia Post
• Catriona's leadership journey
• The top career advice for budding leaders
• The importance of giving back
• Sustainability initiatives at Australia Post

Tune in now for this enlightening episode, and discover the incredible stories and insights behind Australia Post's journey to making a meaningful difference in the lives of millions!

Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html

With a wealth of experience in the retail industry, Ian Bailey assumed the role of Managing Director at Kmart Australia in February 2016. Later, in November 2018, he took on the responsibility of leading Wesfarmers’ Kmart Group division, which encompasses the Kmart & Target Australia businesses, Kmart Australia Sourcing, and ANKO.

Prior to this, Ian was Kmart’s Chief Operating Officer where he was instrumental in Kmart’s establishment and clarity of purpose, developing a strategic blueprint and an operational architecture for the transformation of Kmart’s business model from a traditional discount store chain to an innovative, modern, hybrid retail model.

Kmart Group is a true powerhouse within the Australian retail industry, with its two iconic brands, Kmart and Target, which are beloved by millions of shoppers. The Kmart Group operates 452 stores across Australia and New Zealand, plus an impressive online offering, and employs nearly 50,000 team members.

This episode of Retail Therapy delves into:

• Ian’s journey at Kmart over the last 15 years
• How to prepare for leadership at a high level
• The top values to instil within your team
• How Ian balances his work responsibility with his own lifestyle
• Innovation at Kmart – what’s next
• The best piece of career advice Ian has received

Tune in to gain valuable insights from Ian Bailey on the retail industry, leadership, and the future of this dynamic sector.

Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html

IKEA is the world’s largest furniture retailer and has cemented its status in Australia as the country’s most recognised Swedish homewares store, offering ready-to-assemble furniture, appliances, décor and other various goods. Mirja undoubtedly has a wealth of knowledge about the industry, leadership and sustainability so we’re very excited to have her join us and share some of her insights.

This episode covers:

• Leadership aspirations from early childhood
• IKEA's work in embracing sustainability and renewable energy
• Fostering diversity, equality, and inclusion at IKEA
• The essence of great leadership
• Mastering customer retention in 2023
• Plus, learn about Mirja's all-time favourite IKEA piece!

Join us for an engaging conversation that unveils the secrets of IKEA's success in Australia, its unwavering commitment to sustainability, and the key qualities that define great leadership

Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html

George's impressive portfolio includes leadership positions at Nude by Nature, The Discovery Group, and L'Oréal. In this episode, we delve into the fascinating world of Heinemann, a global player in duty-free and travel retail, known for its exceptional offerings in perfumes, cosmetics, confectionery, and fashion.

This episode covers:

• George shares Heinemann's vision to widen its scope and product range
• Insights into the pandemic's impact on travel retail, and the strategic initiatives implemented by Heinemann to navigate the crisis
• Leadership challenges faced during times of crisis and the critical qualities for effective leadership
• Complexities and rewards of serving a global market
• Heinemann's approach to catering to overseas customers
• Insights into effective strategies for customer retention in 2023

Tune in to this episode for these valuable insights, plus many more, as we explore the world of retail with visionary leaders.

Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.

Join us as we dive into Tanya's journey and gain insights into the changes she has witnessed and driven within Hanes and its respective brands throughout her decades-long career.

This episode explores:

• The opportunities, pressures and challenges that come with leading a company like Hanes, known for its rich history
• Personal and business goals for the immediate future, providing a glimpse into Tanya's vision and aspirations
• Tanya's passion for fashion and how her love for the industry developed over time
• Gain inspiration from Tanya's career-defining motto or mantra and benefit from her wisdom, as she imparts valuable lessons learnt throughout her successful career
• Learn about the significance of sustainability to Hanes
• Explore the intricate process of brand acquisition and transformation

Tune in to this episode and gain valuable insights from a visionary leader in the retail industry, Tanya Deans.

This season, ARA CEO Paul Zahra will be chatting with a great line-up of guests from Australia’s retail industry, including the leaders of some of the biggest retailers in Australia.

We’ll be finding out what makes them tick, what defines their leadership style and how they got to the top of their game.

Our guests include:

• Jack Gance, Chairman Of The Board, Chemist Warehouse
• Mirja Viinanen, CEO & Chief Sustainability Officer, IKEA Australia
• Ian Bailey, Managing Director, Kmart Group
• Tanya Deans, President, Hanes Brands Australasia
• Plus many more!

Thanks for listening, and we can’t wait to share Season 5 with you.

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html 

ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au

Follow us on LinkedIn, Facebook, Twitter and Instagram.

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html 

ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au

Follow us on LinkedIn, Facebook, Twitter and Instagram.

Nicole shares insights into her career trajectory, leadership inspirations, challenges in closing the gender equality gap, the importance of data and technology in retail, advice for aspiring executives, and predictions for the industry's future.

This episode offers valuable insights for anyone interested in navigating the rapidly changing retail landscape or has their sights set on leadership. 

ARA CEO Paul Zahra and Nicole discuss: 

• Nicole's journey to Wesfarmers OneDigital
• Breaking barriers and inspiring future leaders
• Embracing data and technology in retail 
• Advice for aspiring female leaders and key focus areas
• Tracking ROI in the digital environment
• Assessing what's hype versus critical

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html 

ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au

Follow us on LinkedIn, Facebook, Twitter and Instagram.

• How Greener supports SMB retailers to improve their sustainability credentials  
• How Australia is tracking in sustainability innovation in comparison to other countries
• What great looks like at Greener
• The next frontier of customer loyalty
• The role the venture capital industry plays in innovation

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html 

ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au

Follow us on LinkedIn, Facebook, Twitter and Instagram.

• What goes on behind the scenes in THE ICONIC's tech and digital strategy
• The workplace skills of the future
• The importance of agility
• Using tech to support re-commerce
• Delivering hyper-personalisation 

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html 

ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au

Follow us on LinkedIn, Facebook, Twitter and Instagram.

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html 

ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au

Follow us on LinkedIn, Facebook, Twitter and Instagram.

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html 

ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au

Follow us on LinkedIn, Facebook, Twitter and Instagram.

• The most exciting developments in retail innovation
• The role of technology in tackling climate challenges
• Upcoming global trends in retail and their implications for Australia
• The importance of collaboration between startups and established retailers
• The key opportunities and challenges for innovation in Australia

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html 

ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au

Follow us on LinkedIn, Facebook, Twitter and Instagram.

• Brian's journey as a digital anthropologist and futurist
• The role of ethics in shaping customer purchase decisions and how companies can stay ahead of the curve
• The impact of the Covid-19 pandemic on the future of retail, and the disconnect between older and younger customers
• The significance of customer retention and the reimagination of customer loyalty
• Addressing the growing digital divide and its impact on the workforce
• Navigating the challenging economic landscape for retailers in the current climate.

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html 

ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au

Follow us on LinkedIn, Facebook, Twitter and Instagram.

In this episode, Victor and ARA CEO Paul Zahra discuss:

• Leading government through digital innovation
• The evolution of the Service NSW app and its importance during Covid-19
• Streamlining government services
• National priorities when it comes to data, tech and innovation
• Collaboration between government and start-ups
• What’s next for Victor, in his life post-politics

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html 

ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au

Follow us on LinkedIn, Facebook, Twitter and Instagram.

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html 

ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au

Follow us on LinkedIn, Facebook, Twitter and Instagram.

The ARA is the oldest, largest and most diverse national retail body, representing a $400 billion sector that employs 1.3 million Australians... the largest private sector employer in the country. 

This season we will be focusing on tech and innovation within the retail industry. 

We will be talking to retailers who are utilising new and transformative technologies to support their business, as well as deep dive into the stories of start-ups who are taking the lead on retail innovation.  

We’ll also hear from Government and representative bodies who will outline the support available for those looking to innovate.  

We’ve got a great line-up of guests... all passionate and experienced innovators we’re sure you’ll love.   

For more information about the Australian Retailers Association, head to our website retail.org.au.  

Thanks for listening, and we can’t wait to share Season Four with you.  

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html 

ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au

Follow us on LinkedIn, Facebook, Twitter and Instagram.

• The latest data and impact on company profits 
• November trade results, stats and trends 
• Where consumers money is being spent 
• Comparison in Christmas trade in 2021 v 2022 
• Why he’s confident consumers will spend big this Christmas 
• Ideas to counteract lower sales in 2023 

Businesses that sell online can send smarter and save time and money with Australia Post's MyPost Business. Learn more: https://auspost.com.au/business/shipping/mypost-business?cid=web:4036366:bus:ap_-_mypost_business:LK20221031012 

Businesses that sell online can send smarter and save time and money with Australia Post's MyPost Business. Learn more: https://auspost.com.au/business/shipping/mypost-business?cid=web:4036366:bus:ap_-_mypost_business:LK20221031012 

Australia Post plays an integral role in supporting retailers through this busy trading period and in this bonus episode, Gary gives us an overview of the state-of-play for the postal service this Christmas.

This episode covers:

• Predictions for e-commerce volumes this year
• The impact of severe labour shortages across the country
• Lessons learned from the Covid years
• Key cutoff delivery dates retailers and consumers need to be aware of
• The impact of technology on our supply chain and customer experience

Businesses that sell online can send smarter and save time and money with Australia Post's MyPost Business. Learn more: https://auspost.com.au/business/shipping/mypost-business?cid=web:4036366:bus:ap_-_mypost_business:LK20221031012 

Businesses that sell online can send smarter and save time and money with Australia Post's MyPost Business. Learn more: https://auspost.com.au/business/shipping/mypost-business?cid=web:4036366:bus:ap_-_mypost_business:LK20221031012 

Jaana has been working in the sustainability and ethical fashion space for many years now, working at David Jones and as a consultant, assisting organisations with their sustainability objectives. She was destined for a career based on her social justice, equity and fairness values, evident even in early childhood.  

In this episode we discuss:  

•  What drives Jaana to work in the sustainability space  
•  How consumer attitudes are shaping fashion  
•  THE ICONIC Considered, a sustainable shopping edit  
•  Circularity, business and consumer responsibilities   
• How the brand is reducing its carbon footprint 
• Leadership and stakeholder engagement  
• Consumer engagement increases and impact  
• Strategic priorities for fair and ethical sourcing 

A big thank you to AWS for supporting this season of the podcast. AWS is how you can have a sustainable business. Find out how AWS can help: https://pages.awscloud.com/aws-sustainability-transformation.html  

This year the duo also launched RELOOP, a service platform that allows customers to re-commerce their items. It’s a re-commerce marketplace where customers can buy, sell, recycle or repair their favourite premium fashion items.   

From meeting in accounting class to building a B-Corp company with 130 employees, Dean and Audrey are a formidable force when it comes to making designer fashion accessible to everyone while keeping sustainability at the forefront of every business decision.  

In this episode we cover:  

• The idea that kick-started GlamCorner  
• RELOOP, their new circular fashion tool  
• Unpacking the importance of re-commerce  
• The stark truth about textile landfill 
• Start-ups winning the environmental stakes 
• The changing consumer attitudes towards fashion 
• Why sustainability leadership is critical  
• Are the days of the big wardrobe over? 
• The role of business in educating the community  
• What it takes to be B-corp certified 

A big thank you to AWS for supporting this season of the podcast. AWS is how you can have a sustainable business. Find out how AWS can help: https://pages.awscloud.com/aws-sustainability-transformation.html  

This season, we’ve been chatting about sustainability and climate change, how community attitudes have changed and what organisations are doing in their transitions to net-zero emissions. This also extends to superannuation companies like Rest. We think you’ll be intrigued to hear their story, the depth to their responsible investment initiatives and the stark truth around retirement savings if the world doesn’t act on climate change now.  

Join Paul and Leilani as they discuss the risk priorities in the superannuation and sustainability space, what it takes to focus on ethical investing, actually listening and responding to what members want and creating sustainable retirement savings.  

Explore topics:  

• How Rest creates an ethical investments portfolio 
• Deep dive into Rest’s 2050 net zero roadmap  
• The who, what why of responsible investing 
• The industries not to invest in 
• A super fund’s approach to a sustainable future
• The possibility of a low carbon future
• Tools to get the most out of your Rest membership 

A big thank you to AWS for supporting this season of the podcast. AWS is how you can have a sustainable business. Find out how AWS can help: https://pages.awscloud.com/aws-sustainability-transformation.html  

A passionate advocate for sustainability and climate change, Kylie is an award-winning publisher and entrepreneur with experience that spans media, telecommunications, science and education. In 2004, she co-founded Cosmos Media and launched Australia's top-selling science magazine, Cosmos. She’s also the publisher and editor of thebrilliant.com.au which showcases the work of people and institutions in the research and innovation space.   

In this episode of Retail Therapy, Paul and Kylie discuss:  

• Kylie’s career trajectory and why she started STEM Matters  
• Why it’s critical to support research in science and technology 
• Unpacking tech-heavy topics into snackable content 
• Lack of acknowledgement around women’s achievements 
• How thebrilliant.com.au is elevating science communications 
• Improving investment in science 
• A lesson in taking your home off the grid 
• Challenges for business in the transition to net-zero 

A big thank you to AWS for supporting this season of the podcast. AWS is how you can have a sustainable business. Find out how AWS can help: https://pages.awscloud.com/aws-sustainability-transformation.html 

Alex has been at the helm of the Woolworths Group sustainability portfolio since 2016 and led the development of their ground-breaking ‘2025 Sustainability Plan’ project. Before this, she was General Manager of Sustainability, Health and Quality.  

We know why climate change and sustainability is important and why we need to work towards net-zero targets, the big question is, how do we get there? Inviting Alex into the podcast studio to chat about the Woolworths Group sustainability journey and the leadership role it’s taking in this space is well timed.  

Tune in to hear Paul and Alex discuss:  

• The importance of sustainability leadership roles  
• The Woolworths Group's 2025 sustainability plan 
• Putting people, planet and product front and centre 
• Evolution of the circular economy 
• Stakeholder engagement and bringing the whole team on the journey 
• Community responsibility in times of crisis
• The secret sauce applicable to all businesses 
• Investing in a new plastic recycling start-up tech 

A big thank you to AWS for supporting this season of the podcast. AWS is how you can have a sustainable business. Find out how AWS can help: https://pages.awscloud.com/aws-sustainability-transformation.html 

We’ve heard a lot about ‘why’ when it comes to the importance of sustainability, but the focus has shifted to the execution of the goals and targets. As we discover, physical retailers around the globe are creating inventive ways to hit their sustainability and diversity objectives, from travelling buses making repairs, and multi-use premises to a designated quiet hour in-store. How does the physical store play a role in the sustainability journey? How does bricks and mortar foster loyalty and trust and in turn sustainability credibility? Ian unpacks this important topic and so much more.

We cover:

• Innovative initiatives by global brands
• What a sustainability-focused retailer looks like
• Importance of an end-of-life plan
• Solutions that make a big experiential difference
• Retail stores as an education platform
• Strengthening the sustainability connection with customers
• Advice for SMBs starting their sustainability journey
• What Ian thinks will bring the industry unstuck
• Will e-commerce ever overshadow bricks and mortar?

A big thank you to AWS for supporting this season of the podcast. AWS is how you can have a sustainable business. Find out how AWS can help: https://pages.awscloud.com/aws-sustainability-transformation.html 

REFERENCES - 

WRC Report on Sustainability in Retail - https://www.worldretailcongress.com/congess-content/behind-the-curve-the-nascent-state-of-sustainability-in-retail

Starbucks Reserve Roastery - https://www.starbucks.com.cn/en/about/news/roastery-leed-platinum-certification/

Urban Outfitters, Rialto Theatre Store - https://laist.com/news/urban-outfitters-revamping-dtlas-hi 

Patagonia, Repairs truck called Worn Wear - https://www.youtube.com/watch?v=8-bvyLQ5mP0

H&M Looop - https://about.hm.com/news/general-news-2020/recycling-system--looop--helps-h-m-transform-unwanted-garments-i.html 

Build Corporate Philotimy - Philotimy means decency, dignity, honesty, and a dozen other ideals encapsulating what it means to live with integrity. It is greater than the individual, positively impacting family, community, organization, and society.  Research shows that companies with a strong sense of philotimy consistently outperform less-virtuous companies.  https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2575912 

Join ARA CEO Paul Zahra and Sarah Wilson for part two of their discussion, which uncovers:

• A very personal experience around mental health and anxiety
• The real reason why she sold her business – you’ll love this one!
• Why she thinks we’ve all got the ‘kamikaze energy’ in us
• The inverse correlation between opulence and innovation

A big thank you to AWS for supporting this season of the podcast. AWS is how you can have a sustainable business. Find out how AWS can help: https://pages.awscloud.com/aws-sustainability-transformation.html 

Not only has Sarah been ranked in the top 200 most influential authors in the world, she was once the host of MasterChef Australia and ex-editor of Cosmopolitan, is a leading voice on mental health issues and runs her own podcast series ‘Wild with Sarah Wilson’, linked to her most recent book ‘This One Wild and Precious Life’. 

If you have ever heard or seen Sarah speak, you’ll get it when we say her passionate commitment to drive a global conversation on sustainability and climate change is relentless. She’s always walking her talk, with a unique ability to communicate important messages in a way where she shifts the status quo without being overwhelming. In fact, this episode is like a long list of hints and tips about how to be a better human! 

Join ARA CEO Paul Zahra and Sarah Wilson as they discuss: 

• The catalyst for Sarah devoting her life to helping others 
• What it takes to be committed to climate change advocacy 
• The experience of writing ‘This One Wild and Precious Life’
• Her eight-year backpacking adventure turned spiritual journey
• Living the minimalist life and what that looks like 

Stay tuned for next week when we share part two of the conversation with Sarah – which is just as interesting and fascinating as the first.  

A big thank you to AWS for supporting this season of the podcast. AWS is how you can have a sustainable business. Find out how AWS can help: https://pages.awscloud.com/aws-sustainability-transformation.html 

Join Paul Zahra and David as they discuss all things sustainability and the amazing work he’s doing at Greenpeace.

This episode you will discover:  

• David’s love for Greenpeace and why it’s so strong 
• How the major retailers approached cutting emissions 
• Surprising initiatives you may not know exist 
• How industry and government can work together
• His passionate view on the climate change debate
• Barriers for business in reaching net-zero targets
• Why climate change is so divisive in Australia
• How Greenpeace is flipping the energy conversation
• The new alliance of community and capital 

Thank you to ARA Partner, AWS, for supporting us in our commitment to share the greatest minds in all things retail and sustainability with our listeners. 

Paul and Nicki discuss: 

• Why climate change is such a divisive topic in Australia 
• Easily achievable ways SMBs can take action 
• The direct impact mounting emissions will have on business
• Barriers to meeting Australia’s 2030 and 2050 targets 
• The global response and how Australia fairs
• Businesses implementing change initiatives 

AWS is how you can have a sustainable business. Find out how AWS can help https://pages.awscloud.com/aws-sustainability-transformation.html 

This season takes a deep dive on sustainability, the climate challenges that lie ahead for businesses and how they’re adapting.  To celebrate, our first guest is Luke Hargreaves, Global Sustainability Business Advisor at AWS. Luke works with businesses and governments to accelerate their transition to sustainable business models through the use of technology. We talk to Luke about AWS, Amazon in general and the role they’re playing in the sustainability space. 

AWS is how you can have a sustainable business. Find out how AWS can help: https://pages.awscloud.com/aws-sustainability-transformation.html

AWS is how you can have a sustainable business. Find out how AWS can help: https://pages.awscloud.com/aws-sustainability-transformation.html

Once having worked in the public service at both state and federal levels, including her time as the acting Deputy Fair Work Ombudsman, Lynda knows her stuff when it comes to addressing all things small business. She’s incredibly passionate and committed to representing their voice into government, ensuring the real life experience of SMBs is represented.

Starting her new role during Melbourne’s sixth lockdown was challenging she admits, given what she small businesses dealt with. Now, she sees the many innovations and entrepreneurial spirit of this community continuing on and is more passionate than ever to empower business owners.

Lynda chats with ARA CEO and podcast host Paul Zahra to discuss:

• What it’s like starting a new role during lockdown
• The many lessons and opportunities
• The tenancy relief scheme
• Impressive innovations retained post-Covid
• A frontline opinion of Melbourne’s CBD future
• Consumer driven sustainability and diversity changes
• Priorities for the Commission moving forward

We hope you enjoy the last episode of Season Two! What an inspiring bunch of retail champions we’ve had in the Amex Lounge. Stay tuned for Season Three!

With special thanks to ARA strategic partner, American Express, for enabling this podcast series to come to life. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html 

Brands will say they put the customer first but you’d be hard pressed to find a company that not only listens to their customers as much as Taking Shape does, but embraces the constant feedback and then puts the best ones into action.

Alla shared that “Feedback has probably been the backbone of our business, with commitment and passion about having a go.” And you can bet these key drivers for growing a business that’s been around since 1985 and is still going strong, is alive and well within the Taking Shape team.

In Episode 9, Paul and Alla discuss:

• The Taking Shape story and its growth
• Their partnership with Indigenous artist Elverina Johnson
• Why consistent customer feedback is key
• Agility, a world class team and how it equates to success
• Using digital capabilities to create connection
• Is personalised shopping the way of the future?
• Reducing their environmental impact
• What the future holds for Taking Shape

With special thanks to ARA strategic partner, American Express, for enabling this podcast series to come to life. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html 

Growing up in a country town in Queensland, with two degrees under his belt in accounting and law, his retail career has taken him around the world and back again. From senior leadership roles in Battery World, Westfield and Domino's to name a few, his wealth of experience shines through in this episode.

Rowan’s commitment to developing and evolving his retail approach is impressive. He’s an advocate for franchising and gets the complexities, challenges and rewards better than most. His inspiring words resonate whether you’re just starting in retail or you’ve been running the show for decades.

In this episode Rowan and Paul discuss:

• Leadership and the commitment to learning
• The many challenges and wins of a career in retail
• Why franchising is a winning formula
• The all important role culture plays
• Customer pathways to purchase all SMBs should know
• How digital transformation is impacting retail
• Demand for sustainably sourced products
• International innovations
• The invaluable influence of mentors

With special thanks to ARA strategic partner, American Express, for enabling this podcast series to come to life. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html 

• Why SMBs are critical to our economic success
• Blocks to success and ways to overcome them
• How we could have avoided businesses closing during the pandemic
• How the landscape differs now, compared to 5-10 years ago
• An SMB that flourished in the crisis and lessons learned
• Is being an omni-channel business critical?
• COSBOA’s current support and advocacy work
• How to embrace sustainability, climate change and diversity

With special thanks to ARA strategic partner, American Express, for enabling this podcast series to come to life. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html 

Dean’s childhood entailed his mum Mala dressing up as a clown on weekends, part of her home-based kids party business. Her risk taking and entrepreneurial outlook made for a fun childhood and now, Dean runs The Party People with his brother Peter. 

He candidly shares what it’s like to run a family business and what it took to launch an online presence in the late 90s at a time when many retail brands weren’t even online, let alone had a functioning website. 

In this episode, ARA CEO Paul Zahra and Dean discuss:

• The truth about what it’s really like running a family business 
• How being an e-Commerce early adopter paid off 
• Critical insights and lessons learned running an SMB 
• Empowering staff to freely contribute ideas 
• A glimpse into exciting tech trends hitting the part industry
• Refreshing advice for SMBs when going online 
• Future expansion plans 

With special thanks to ARA strategic partner, American Express, for enabling this podcast series to come to life. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html 

To say her finger is on the pulse when it comes to upcoming trends in the fashion industry is an understatement. With her 25 years of experience in sales publishing, advertising and fashion, she has an incredible childhood story that has influenced the way she does business today.  

So what does implementing sustainability practices actually look like for a jewellery brand? What keeps someone like Phoebes in love with the fashion industry which can at times be very competitive? Find out this and more in episode 5 of the Australian Retailers Association Retail Therapy podcast. 

In the Amex lounge, Paul and Phoebes discuss: 

• How Phoebes childhood influenced her approach to business 
• The fashion industry’s response to Covid and lasting changes 
• Embracing emerging innovation and technology trends 
• Sustainability tips for SMB’s 
• What it’s like being a not-for-profit ambassador  
• Advice for the next 12 months and some keys to success 

ABOUT THE ARA: 

The Australian Retailers Association is the oldest, largest and most diverse national retail body, representing a $360bn sector which employs 1.3 million Australians and is the largest private sector employer in the country. Learn more: retail.org.au/ 

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html 

Joining us for some Retail Therapy in the Amex Lounge today is Kate Box, Director, Global Business Group, Retail ANZ at Meta. Kate has been with the social media giant for over 10 years, helping businesses to grow and expand their digital presence. 

Following a number of exciting trends that have emerged in the digital space over the past couple of years, we chat about the role Meta has played, their support for small business and the interesting innovations being rolled out to help SMB’s increase their online presence and drive sales.

Paul and Kate discuss:

• How Facebook and Instagram have embraced online shopping
• Does increased social media usage correlate with increased sales?
• Is replicating the in-store experience online the right thing to do?
• Innovations in the personalised shopping experience
• AR trends and beyond
• Support for small businesses drive social media sales
• Digital trends and case studies to stay ahead of the curve
• How social platforms are evolving the online shopping space
• Advice on navigating the ever changing world of ecommerce

ABOUT THE ARA: 

The Australian Retailers Association is the oldest, largest and most diverse national retail body, representing a $360bn sector which employs 1.3 million Australians and is the largest private sector employer in the country. Learn more: retail.org.au/ 

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html 

Bruce’s work in Cabinet and stint in retail as an arts and crafts store owner have primed him for his current role. His genuine commitment to seeing the sector thrive stems from his vision that small business truly is the engine room of the economy and Bruce, we’ve discovered, is their biggest champion.  

Paul and Bruce discuss: 

• His career from retail to cabinet minister to now 
• Behind the scenes as the champion for small and family business 
• Issues Bruce and his team tackle on the daily 
• Bruce's approach to the sector’s challenges, pre and post Covid 
• Why the ‘family’ part of small business in Australia is so special 
• Supporting mental health
• Sage advice to business owners as we embrace the new normal 
• Exciting times on the horizon – what’s in store?

ABOUT THE ARA: 

The Australian Retailers Association is the oldest, largest and most diverse national retail body, representing a $360bn sector which employs 1.3 million Australians and is the largest private sector employer in the country. Learn more: retail.org.au/ 

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html 

In this episode of Retail Therapy ARA CEO Paul Zahra speaks with Amanda Rose, a powerful advocate for women in business. Amanda is the Founding Director of Western Sydney Women and Founder & CEO of Small Business Women Australia.  

Paul and Amanda cover:  

• Amanda’s tips for starting a new business 

• The number one issue facing women in business  

• The power of diversity in thought and confidence  

• How to follow the money and future proof your business  

• Pay discrepancies for women depending on location  

• The resilience of businesses in Western Sydney  

ABOUT THE ARA: 

The Australian Retailers Association (ARA) is Australia’s oldest, largest and most diverse retail body, representing a $360bn sector which employs one in ten Australians. Learn more: https://www.retail.org.au/ 

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html 

Ferguson Plarre is an iconic business, famous for its cakes, pasties and pies and a great case study for small business success.

Steve and Paul discuss: 

• Becoming a viral sensation during lockdown 
• The history of Ferguson Plarre 
• The benefit of franchising
• Growing up in a family business 
• The secret to a perfect pie
• Developing new products inspired by global food trends
• Dealing with lockdowns across 87 Victorian stores 
• Growing with your values intact

ABOUT THE ARA: 

The Australian Retailers Association (ARA) is Australia’s oldest, largest and most diverse retail body, representing a $360bn sector which employs one in ten Australians. Learn more: https://www.retail.org.au/ 

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html 

Do they wake up at 5am? How do they fit it all in? What’s their exercise routine? Take a sticky beak into the lives of our guests...  

ABOUT THE ARA:

The Australian Retailers Association (ARA) is Australia’s oldest, largest and most diverse retail body, representing a $360bn sector which employs one in ten Australians. Learn more: retail.org.au

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html 

In this Best of Season One, our guests candidly share their experience throughout their own careers and insights into creating change in their organisations. As leaders, creating an inclusive and welcoming workplace for generations to come is at the top of their priority list.

ABOUT THE ARA:

The Australian Retailers Association (ARA) is Australia’s oldest, largest and most diverse retail body, representing a $360bn sector which employs one in ten Australians. Learn more: retail.org.au

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html 

This week we’re focusing on the digital trends and innovations that are occurring within the retail industry, many accelerated by COVID-19 and the heavier reliance on digital for convenience and safety by our customers and teams. 

As leaders at the top of their organisations, our guests from Season One have their fingers on the pulse when it comes to innovation. Their insights into the future of retail and how digital drives different categories are a must listen.

ABOUT THE ARA:

The Australian Retailers Association (ARA) is Australia’s oldest, largest and most diverse retail body, representing a $360bn sector which employs one in ten Australians. Learn more: retail.org.au

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html 

This week we're focusing on our discussions about sustainability, where our guests shared what they believe the role of retailers is in driving better sustainability outcomes for our planet, as well as what their organisations are doing now and into the future to tackle climate change.   

Sustainability and climate change are becoming increasingly important issues for retailers in Australia and across the globe. The retail sector plays a unique role in the community, with the potential to drive meaningful change in our transition to the low-carbon economy of the future, and an ability to powerfully influence consumers and suppliers in the shift towards more sustainable production and consumption.  

We learned a lot from our guests about what consumers are calling for and what they are doing both in-store and in the supply chain to address this.  

Thank you for your continued support of the ARA’s Retail Therapy podcast. We can’t wait to share what we have planned for season two.   

ABOUT THE ARA:   

The Australian Retailers Association (ARA) is Australia’s oldest, largest and most diverse retail body, representing a $360bn sector which employs one in ten Australians. Learn more: https://www.retail.org.au/   

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html 

Each fortnight we’ll be focusing on a topic such as leadership, work/life balance, sustainability, diversity and innovation.  

First up... we’re looking at leadership. With such a high calibre of retail leaders and influencers this season, our chats about leadership were both insightful and inspiring. Enjoy!  

Thank you for your continued support of the ARA’s Retail Therapy podcast. We can’t wait to share what we have planned for season two.  

ABOUT THE ARA:  

The Australian Retailers Association (ARA) is Australia’s oldest, largest and most diverse retail body, representing a $360bn sector which employs one in ten Australians. Learn more: https://www.retail.org.au/  

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html 

Edwina is responsible for the VOGUE brand across digital, print and social media platforms. VOGUE is synonymous with fashion and beauty and the internationally recognised brand is read by millions of people across the globe.  

In this episode Edwina and Paul discuss: 

• The resilience of Australian fashion designers  
• Manufacturing and supply chain issues  
• The boom of the luxury market 
• The impact of fashion on mental health  
• What’s in store for fashion events moving forward  
• Sustainability priorities for brands and consumers  
• Indigenous designers and storytelling
• Digital transformation in the magazine industry   
• The essential wardrobe items for Summer
• The perfect Christmas day

ABOUT THE ARA: 

The Australian Retailers Association (ARA) is Australia’s oldest, largest and most diverse retail body, representing a $360bn sector which employs one in ten Australians. Learn more: https://www.retail.org.au/ 

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html 

Since the launch of the agency in 2019, Fabric has developed some iconic campaigns for retailers including MJ Bale, General Pants and Sheridan – they are also a strategic partner of the ARA, delivering our new brand and design systems as well as other campaigns to support and promote the retail industry.    

As we head into the important festive trading period – a well-executed campaign around Christmas could make or break the fortunes for a retailer. Gemma and Keenan sat down with Paul Zahra in the Amex Lounge to talk about the upcoming Christmas shopping period and explore their top tips to retailers during this critical time.  

Paul, Keenan and Gemma discuss:  

• The time and effort that goes into bringing a Christmas campaign to life  
• Functional and tactical Christmas campaigns  
• Leaning into the mindset and emotion of people  
• The evolution of Christmas campaigns over the years  
• Taking an omni-channel approach to reach wider audiences  
• The role of online and in-store experiences  
• The uniqueness of an Australian Christmas  
• Conscious consumerism, sustainability and circularity trends  
• Iconic Christmas campaigns that have left a lasting legacy  

Check out Fabric Agency: https://www.fabricagency.com.au/

ABOUT THE ARA: 

The Australian Retailers Association (ARA) is Australia’s oldest, largest and most diverse retail body, representing a $360bn sector which employs one in ten Australians. Learn more: https://www.retail.org.au/ 

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html 

Paul and Fleur discuss:  

• International supply chain issues  
• Favourite Christmas movies  
• Expected Christmas spending broken down by state and territory 
• Most popular items this year  
• WFH trends impacting top items
• What goes on behind the scenes at a department store during Christmas planning
• Looking for tradition after a tough year 
• How consumer sentiment is tracking    

ABOUT THE ARA: 

The Australian Retailers Association (ARA) is Australia’s oldest, largest and most diverse retail body, representing a $360bn sector which employs one in ten Australians. Learn more: https://www.retail.org.au/ 

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html 

THE ICONIC has seen huge success since its inception in 2011 and with Erica now at the helm, the brand continues to evolve and transform to serve customers and partner brands in incredibly innovative ways. Her insights into leadership, digital innovation and utilising customer data are essential listening for any retail leader, innovator or business owners.  

In this episode of Retail Therapy, Paul and Erica discuss: 

• Integrating bricks and mortar with online retailing 
• Being a data driven business  
• The journey to becoming a CEO 
• How we’re all buying trackies, ugg boots and sexual wellness products
• Sustainability progress in the retail industry 
• Advice for women in the industry 
• What keeps Erica up at night  

ABOUT THE ARA: 

The Australian Retailers Association (ARA) is Australia’s oldest, largest and most diverse retail body, representing a $360bn sector which employs one in ten Australians. Learn more: https://www.retail.org.au/ 

Follow us on LinkedIn, Facebook, Twitter and Instagram. 

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html 

Camilla is a much-loved Australian fashion brand, with 21 boutiques across the country, showcasing vibrant clothing and accessories for women - and a growing collection of menswear as well.  

Jane and Paul discuss:  

• Designing with inclusivity  
• Fashion as collectors' items  
• Growing up with resilience   
• Developing ambition  
• Her start in retail  
• Learning ‘cash is king’ the hard way 
• Leadership during Covid 
• Living brand purpose and values
• Camilla’s focus on sustainability 
• What’s in the pipeline for the brand 

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html 

ABOUT THE ARA: 

The Australian Retailers Association (ARA) is Australia’s oldest, largest and most diverse retail body, representing a $360bn sector which employs one in ten Australians. Learn more: retail.org.au 

Follow us on LinkedIn, Facebook, Twitter and Instagram. 

Richard has been the CEO of JB Hi-Fi since 2014 and in April this year announced that he would be leaving to join Premier Investments – which includes the brands of Just Jeans, Portmans and Peter Alexander. 

In this episode of Retail Therapy Paul and Richard discuss: 

• Richard’s move to Premier Investments from JB Hi-Fi 
• His love and passion for retail  
• Diversity and representation  
• How small business is the engine room of the economy  
• What you learn from your first job in retail  
• A day in the life of Richard Murray  
• Jumping at opportunities  
• Being proud to be a retailer  
• Designing digital retail spaces  

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html 

ABOUT THE ARA: 

The Australian Retailers Association (ARA) is Australia’s oldest, largest and most diverse retail body, representing a $360bn sector which employs one in ten Australians. Learn more: retail.org.au 

Follow us on LinkedIn, Facebook, Twitter and Instagram. 

Salesforce is a global leader in Customer Relationship Management, helping businesses grow and increase sales and to better understand their customers, through innovation and insights.  

As CEO of Salesforce ANZ & ASEAN, Pip is responsible for ensuring Salesforce delivers on its values of trust, customer success, innovation and equality for both customers and community across Australia and New Zealand. 

Prior to Salesforce, Pip was Chief Executive Officer Customer Marketplace at Suncorp, where she was responsible for driving customer focus into all aspects of Suncorp’s business including strategy, customer care, partnerships and innovative solutions that add value for customers. Prior to joining Suncorp in 2016, Pip was at Microsoft for 21 years where she held a number of roles for them in Australia and the USA. This culminated in her role as the Managing Director of Microsoft Australia for 6 years. 

In Episode 7 of Retail Therapy, Pip and Paul discuss:  

• What you learn being a ‘global citizen’ 
• Her career to date, and why she chose the world of IT  
• Using technology to solve problems  
• How to make conscious work life choices  
• How Pip protects her time, the art of saying no 
• Diverse and equal workplaces  
• How to be an ally  
• Creating inclusive parental leave  
• How they met during the Marriage Equality debate in Australia 
• Sustainability at Salesforce 
• Having both ambition and humility  

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html 

ABOUT THE ARA: 

The Australian Retailers Association (ARA) is Australia’s oldest, largest and most diverse retail body, representing a $360bn sector which employs one in ten Australians. Learn more: retail.org.au 

Follow us on LinkedIn, Facebook, Twitter and Instagram. 

Bunnings is Australia’s leading retailer for home improvements and is one of the most recognisable brands in the country. With more than 350 trading locations and 48,000 team members, Mike’s insights into leadership, growth, collaboration and innovation are incredibly valuable.

Michael was appointed Managing Director, Bunnings Group in May 2017 following his appointment as Managing Director, Bunnings Australia & New Zealand in March 2016. Prior to this, Michael led the store operations teams across Bunnings Australia and New Zealand, after joining Bunnings in 2005.

Before joining Bunnings, Michael held a range of senior operational, commercial and human resource roles across regional and national markets, both in retail and financial services businesses.

Michael holds a Bachelor of Arts degree from the University of NSW and has completed the Advanced Management Program at INSEAD, and the Advanced Strategic Management Program at IMD.

Paul and Mike discuss:

• Mike’s journey to the top job at Bunnings
• The role of leaders in retail to coach and develop
• Managing stores in each state and territory, each with different Covid safety rules
• How Bunnings pivoted during Covid-19
• Unique connections to community
• The future sustainability plans at Bunnings
• Mentors and becoming a mentor to pay it forward

Learn more about American Express:  https://www.americanexpress.com/au/merchant/accept-amex-cards.html

Lord Mayor Sally Capp has had some interesting roles in the past, including Agent-General for Victoria in the UK, Europe and Israel. ‘What’s that job?’ you may ask... Sally explains during the interview.  

Paul and Sally Capp discuss:  

• The big C word... COVID 
• Finding a new rhythm for CBD working 
• Creating a city of possibility 
• Growing up in a family small business
• Jumping at new opportunities 
• Shaping the future of communities and the economy
• Local government beyond roads, rates and rubbish
• Navigating the male-dominated corporate world
• The value of diversity, equality and inclusion
• Having a risk appetite
• With risk comes the best learning  

Learn more about American Express.

ABOUT THE ARA: 

The Australian Retailers Association (ARA) is Australia’s oldest, largest and most diverse retail body, representing a $360bn sector which employs one in ten Australians. Learn more: retail.org.au 

Follow us on LinkedIn, Facebook, Twitter and Instagram. 

Karen joined craveable brands in December 2019 as Group CEO. As a highly experienced executive and Board member, Karen was able to lead and positively drive outcomes across ASX listed corporations and private companies having done so in some of Australia's most iconic retail brands including Caltex, Woolworths and Rebel Sport.

In complex and transformational environments, Karen has a track record in developing and executing strategy, building and transforming businesses and developing, engaging and sustaining high performance teams. 

Paul and Karen discuss:

• Smash repairers and chicken shops
• Morning routines in a leadership role
• Changing habits during lockdown
• Enjoying responsibility and loving a challenge
• Ongoing labour and location challenges
• Learnings from the first 12 months as a CEO
• Workplace productivity 
• Lessons from different disciplines

Learn more about American Express.

ABOUT THE ARA:

The Australian Retailers Association (ARA) is Australia’s oldest, largest and most diverse retail body, representing a $360bn sector which employs one in ten Australians. Learn more: retail.org.au

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In this episode of Retail Therapy, Paul Zahra speaks with Anthony Heraghty, Group Managing Director and CEO, Super Retail Group – one of Australasia’s largest retailers, housing iconic brands including BCF Boating Camping Fishing, Macpac, Rebel and Supercheap Auto.

Prior to his appointment as Group Managing Director and Chief Executive Officer, Anthony was Managing Director – Outdoor Retailing (2015–2019) where he was responsible for the BCF, Rays and Macpac businesses. Anthony has served in a variety of senior roles including Group General Manager of Underwear for Pacific Brands Limited, where he led the overhaul of the Bonds business from a wholesale operation to an omni-retailer, Global Marketing Director for Foster’s Group Limited and Managing Director for George Patterson and McCann Erickson.

In this episode, Paul and Anthony discuss: 

• What you learn growing up in a family small business
• Putting the customer first, second, third and fourth
• Retail being a ‘changeathon’, where nothing is constant
• The importance of data and analytics, but also gut feel
• Thinking beyond product, price and convenience
• Demystifying a day in a life of a CEO
• Leadership and ambition

Learn more about American Express.

ABOUT THE ARA:

The Australian Retailers Association is the oldest and largest Australian retail industry group, representing the $362 billion retail sector that employs approximately 1.3 million people nationwide. Learn more: retail.org.au

Follow us on LinkedIn, Facebook, Twitter and Instagram.

In this episode of Retail Therapy, we speak with Sarah Hunter, the Managing Director of Officeworks – the go-to retailer for so many of us when it comes to office supplies, tech equipment and for families when it’s time for back to school. 

Prior to taking on the lead role at Officeworks in 2019, Sarah was Demerger Program Director at Coles, overseeing the successful implementation of the demerger of the business from Wesfarmers in 2018. Sarah joined Coles in 2010, and held various senior positions, including General Manager Workplace Strategy; State General Manager Victoria; Financial Controller and General Manager of Finance for Coles Express, Coles Liquor and Coles Supermarket Operations. Before joining Coles, Sarah worked in the United Kingdom for more than 10 years, holding a number of senior commercial positions in banking and airports, including Strategy and Finance Director at Gatwick Airport from 2006 to 2010.  

In this episode, Paul and Sarah discuss: 

• Putting customers at the heart of decision making  
• Growing through COVID-19 and dealing with ongoing lockdowns as a team  
• Flexible working and the future of the workforce  
• Embracing technology in all forms and QR code confidence 
• The day in a life of a Managing Director 
• Embracing the opportunity of diversity and inclusion 
• Officeworks’s sustainability journey in the circular economy 
• Women in retail and the importance of participation 
• The importance of belonging, rather than inclusion  

Learn more about American Express.

ABOUT THE ARA: 

The Australian Retailers Association is the oldest and largest Australian retail industry group, representing the $340 billion retail sector that employs approximately 1.2 million people nationwide. Learn more: retail.org.au ​ 

Follow us on LinkedIn, Facebook, Twitter and Instagram. 

This first episode of Retail Therapy features a fantastic conversation with Nicole Sheffield, Executive General Manager, Community and Consumer at Australia Post.

Nicole Sheffield is a highly accomplished senior executive with extensive experience in the media, marketing and digital industries. With an intrinsic understanding of the Australian consumer, Nicole is accountable for delivering seamless experiences across the key customer channels including Australia’s largest retail network, with over 4,300 post offices, the customer contact centre and digital channels.

Paul and Nicole discuss:

• Australia Post's position in the overall retail landscape
• Shopping trends brought on by COVID-19, and what is here to stay 
• The importance of the local post office for rural Australians 
• Australia Post's big 2021 sustainability goal 
• Nicole's diverse career and background
• What it takes to be a good leader, and Australia Post's current leadership 

Learn more about American Express.

ABOUT THE ARA:

The Australian Retailers Association is the oldest and largest Australian retail industry group, representing the $340 billion retail sector that employs approximately 1.2 million people nationwide. Learn more: retail.org.au

Follow us on LinkedIn, Facebook, Twitter and Instagram.

Learn more about the ARA: retail.org.au 

Learn more about American Express.