Performance Matters | A 5 Moments of Need® Podcast Series

AI Won't Replace Workflow Design: It Will Supercharge It!

Thu, 04 Jun 2026 00:35:57 +0700

In this episode of Performance Matters, Bob Mosher sits down with Dr. Conrad Gottfredson to explore how AI is transforming the way we design learning, support performance, and enable work. Together, they discuss how AI can accelerate workflow analysis, enhance digital coaching, and help organizations strike the right balance between human expertise and automation.

Con shares why Learning & Development is uniquely positioned to guide AI adoption, reduce organizational risk, and ensure technology enhances—not replaces—human performance. From AI-powered workflow learning to the future of digital coaches and workforce transformation, this conversation offers a practical roadmap for putting performance first in an AI-enabled world.

Whether you're exploring AI, workflow learning, or the future of workforce performance, this is a conversation you won't want to miss.

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Leading Change with Empathy: A Conversation with Megan Torrance

Thu, 28 May 2026 01:24:28 +0700

In this Performance Matters episode, Bob Mosher sits down with learning and change expert Megan Torrance to explore why change is so challenging in learning and performance projects—and why it doesn’t have to be.

Megan breaks down how human relationships, psychological safety, and a shift away from perfectionism can make change feel more manageable and even energizing. Together, they discuss how adopting a “change-ready posture,” embracing iteration over perfection, and focusing on performance (not just deliverables) helps L&D teams stay adaptive in a volatile world.

Listen, or download this episode now, for a practical look at leading change with empathy, clarity, and purpose.

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Key Principles for Workflow Learning in a World of AI & Beyond

Thu, 02 Apr 2026 23:30:40 +0700

In this episode of the Performance Matters Podcast, Bob Mosher steps back to connect the dots across months of conversations, posts, principles, and field insights reshaping how we think about workflow learning. With the rapid rise of AI and the accelerating pressure on organizations to do more in the flow of work, Bob unpacks a major shift underway in L&D—from a training-first identity, to performance-first, and now toward a productivity-first mindset.

If you’re rethinking how L&D shows up in a world of automation, shifting roles, and nonstop change, this episode brings clarity, challenge, and a path forward. Download or listen now!

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From Content Chaos to Clean Data: Uber’s Tech-Driven Shift

Tue, 17 Mar 2026 19:48:15 +0700

In this final installment of our 3-part series with the remarkable Global Learning Team at Uber, host Bob Mosher sits down with Adina Nichols, the leader behind Uber’s Learning Technology & Operations vertical. After hearing from Esha and Rav in earlier episodes, this wrap-up brings their story full circle—showing how the right technology, paired with the 5 Moments of Need framework, is transforming learning at scale for tens of thousands of global customer support agents.

Adina shares Uber’s journey from manual spreadsheets and traditional eLearning to a unified performance-first ecosystem powered by a digital adoption platform, an LCMS built for structured authoring, AI-ready content, and a maturing digital coach. She pulls back the curtain on what it really takes to modernize learning inside a fast-moving, constantly shifting organization—where product changes happen daily, and agents need real-time support to perform with confidence.

It’s a powerful look at what happens when methodology, technology, and brave organizational change come together. Download or listen now!

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The System Behind the Shift: Uber’s Workflow Learning Playbook

Wed, 04 Mar 2026 22:25:07 +0700

In Part 2 of this three-part series with the global learning team at Uber, we sit down with Ravish Sikka, Uber’s Global Learning Design Leader, to explore the power, and necessity, of implementing a true workflow learning methodology at scale.

Building on episode 1 in this series where Esha unpacked strategy and stakeholder buy-in, this episode dives into the practical side of transformation: how Uber adopted the 5 Moments of Need framework to close the gap between knowing and doing in one of the world’s fastest-moving, highest-stakes operating environments.

This episode is a must-listen for learning leaders looking to implement workflow learning at scale, build cross-functional alignment, and move beyond content creation toward true performance impact. Download or have a listen now!

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From Training to Performance: Uber’s Shift Begins

Wed, 18 Feb 2026 22:25:18 +0700

In the first episode of our 3-part series with Uber, Bob Mosher sits down with Esha Bhatnagar to explore how Uber is redefining learning through the 5 Moments of Need and workflow learning.

Esha discusses the inside story of building buy-in, engaging stakeholders, and shifting the organization from traditional training to embedded, in-the-workflow support. She reveals how understanding learner context, running proof-of-concepts, and empowering the L&D team have helped transform learning into a true performance enabler.

This episode offers practical insights for learning leaders ready to adopt a scientific, performance-first approach and create real impact where work happens. Download or listen to this first episode now!

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Performance First, Always: Joe Dunlap on Driving Real Business Value

Tue, 10 Feb 2026 02:36:49 +0700

In this episode of Performance Matters, Bob Mosher sits down with longtime colleague and industry practitioner Joe Dunlap for a powerful conversation about what it truly takes for L&D to thrive in a performance-first, AI-accelerated world.

Joe shares his 25-year journey from instructional designer to head of continuous learning and performance improvement, and why embracing the 5 Moments of Need and building a real performance architecture has fundamentally reshaped the impact of learning inside his organization.

Joe offers practical, hard-won insights on diagnosing performance, navigating organizational resistance, positioning L&D as a true business partner, and preparing teams for the new expectations shaping our profession.

If you’re an L&D leader looking to elevate your impact—and your relevance—this episode is a roadmap to what’s next. Listen now!

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The Future of Learning: Why Productivity Must Come First

Mon, 02 Feb 2026 22:45:32 +0700

In this episode of Performance Matters, Bob Mosher sits down with Donald Clark and Alfred Remmits for an energizing, wide-ranging conversation about the future of learning and the realities facing today’s L&D leaders.

Together, they unpack what it really means to navigate a performance-first world, why AI is accelerating both opportunity and disruption, and how learning professionals can keep pace without losing sight of the human element. Donald and Alfred share candid insights on shifting talent expectations, the pressure on managers, and the growing gap between organizational needs and traditional training approaches.

From practical strategies to philosophical reframes, this episode offers sharp, honest perspective on where learning is headed—and what leaders must do now to stay relevant, responsive, and anchored in performance.

If you’re responsible for capability building, talent development, or transforming how learning supports the business, this conversation is a must-listen. Download or listen now.

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Scalable Transformation: AI’s Real Impact on the Five Moments of Need

Fri, 16 Jan 2026 01:04:34 +0700

In this energizing start to the new year, Bob Mosher sits down with Dr. Conrad Gottfredson and Josh Cavalier for a candid, future-facing conversation about the unprecedented acceleration of AI—and what it means for workflow learning, performance support, and the 5 Moments of Need®.

Together, they unpack the tension and opportunity of 2026: a year defined by rapid innovation, shifting job roles, evolving workflows, and a growing need for L&D to step into true strategic partnership.

You’ll also hear a preview of the upcoming AI Intensive for Workflow Learning Workshop and why it’s designed to give learning professionals a practical, realistic line of sight into how all of this connects.

If you’re navigating AI, performance, or workflow learning in 2026, this episode offers clarity, grounding—and a whole lot of possibility.

Tune in today and take a thoughtful step into the year ahead.

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The Future Is Now: How AI Is Transforming Workflow Learning

Thu, 01 Jan 2026 04:14:56 +0700

Kick off 2026 with a conversation that sets the tone for the year. In this episode of the Performance Matters podcast, Bob Mosher sits down with Trond Kristiansen, a pioneering learning leader whose groundbreaking work in AI and workflow learning is reshaping what’s possible for L&D practitioners.

Trond shares how AI has elevated his role from traditional “training support” to a true business partner inside his organization, enabling him to design, innovate, and deliver performance solutions at a speed and scale never before possible. From transforming the 5 Moments of Need framework with AI-driven tools, to building agent skills that automate complex workflows, to reframing AI as intelligence augmentation rather than replacement—this episode is packed with practical insights and inspiring perspective.

If you're curious on how to best use AI to amplify your expertise and position yourself at the forefront of workflow learning innovation—this is the perfect place to start.

Listen or download now.

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Leading Through Disruption: What AI Really Demands of L&D

Fri, 19 Dec 2025 01:00:17 +0700

As organizations race to adopt AI, learning leaders face a critical challenge: how to embrace innovation without losing sight of performance. In this episode of Performance Matters, Bob Mosher is joined by Frank Nguyen for a candid, thoughtful conversation about what responsible L&D leadership looks like in an era of rapid disruption.

Drawing on Frank’s experience across industries—from Amazon to Genentech—the discussion explores how learning teams can move beyond order-taking to become true strategic partners. Together, they unpack the balance between delivering today’s results while preparing for tomorrow, the risks of being distracted by AI hype, and why performance—not content or tools—must remain the north star.

Listen or download now.

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The ROI of Workflow Learning: A Manufacturing Leader’s Playbook

Thu, 27 Nov 2025 00:24:17 +0700

In the final installment of our three-part series with manufacturing leader Sivaram Jambunathan, we dive into what may be the most pivotal element of successful workflow learning: measurement.

Hosted by Con Gottfredson, this episode unpacks how Siv and his team transformed their manufacturing organization by building a clear, practical, and deeply disciplined measurement strategy—one that protected organizational will, aligned stakeholders, and proved real value every step of the way.

Siv shares how his team forecasted impact before implementing a single change, identified the highest-value opportunities, and used the PDCA cycle to stay adaptive when real-world conditions shifted. From reducing time to proficiency, to calculating cost-to-competence, to building cultural habits of learning application and knowledge-sharing, Siv offers an honest, insightful look at what it takes to measure workflow learning in a way that actually matters.

If you're responsible for learning, performance, or transformation in any industry, especially one where precision and speed are non-negotiable, this conversation is a must-listen.

Tune in to hear how small, systematic steps can lift an entire organization, one plant at a time.

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From Order Taker to Strategic Partner: Why L&D Needs Performance Consulting

Tue, 07 Oct 2025 08:08:00 +0700

In this episode of Performance Matters, Bob Mosher sits down with Ryan Sarpalius to explore why performance consulting is the skill L&D professionals need now more than ever.

They unpack what separates training from true performance solutions, share real-world stories where consulting uncovered better outcomes, and discuss how shifting to a performance-first mindset builds stronger partnerships with stakeholders and delivers real business impact.

Tune in to hear how you can elevate your role from order taker to strategic partner.

Link to Performance Consulting Workshop mentioned in episode.

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From Training to Performing: Implementing a Digital Coach in Manufacturing

Mon, 29 Sep 2025 23:44:42 +0700

In part two of this three-part series, Con Gottfredson sits down again with Sivaram Jambunathan to dive deeper into the realities of implementing workflow learning in the manufacturing environment.

Building on the first episode, Siv shares how his team rolled out a Digital Coach, navigated adoption challenges, and accelerated speed to competency on the production floor. From onboarding new hires to transferring critical knowledge, Siv reveals how a “green path / red path” coaching model transformed safety, confidence, and performance—helping employees feel like they won the day every day.

Curious how workflow learning can drive measurable impact in high-stakes, fast-moving industries? Download or listen today.

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Building Competence at the Point of Work: Lessons from the Manufacturing Floor

Mon, 15 Sep 2025 21:41:18 +0700

In this episode, Dr. Conrad Gottfredson sits down with Sivaram Jambunathan to explore how workflow learning and the 5 Moments of Need® framework are transforming the manufacturing floor.

Siv shares his journey from traditional L&D to embedding learning directly into the flow of work, tackling challenges like talent retention, safety, and time-to-competence.

Download or listen now to learn how his team leveraged the 5 Moments of Need Summit, leadership buy-in, and the EnABLE methodology to revolutionize workforce performance in a high-stakes environment where learning can’t stop production.

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The Architect of Performance: Aubrey Kurteff on Meta’s Learning Evolution

Tue, 05 Aug 2025 08:39:11 +0700

In this episode, Dr. Aubrey Kurteff discusses how Meta meets rapid content demands using performance-first principles, the EnABLE methodology, and Reusable Content Objects (RCOs).

Aubrey emphasizes balancing speed with instructional quality, leveraging AI for summarizing and structuring content, and evolving the role of L&D from content developers to performance consultants.

Her insights offer a roadmap for scaling effective, workflow-integrated learning strategies in fast-paced environments. Download or listen now!

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Performance at the Speed of AI: A Conversation with Josh Cavalier

Thu, 10 Jul 2025 04:35:47 +0700

In this powerful episode of the Performance Matters podcast, Bob Mosher welcomes back Josh Cavalier for a timely and transformative conversation about how artificial intelligence is reshaping the future of learning and development.

Josh shares how the role of the instructional designer must evolve into what he calls the Human-Machine Performance Analyst—a new, strategic function built for the AI era. Together, they explore the real-world implications of generative AI, what’s at risk for those who resist change, and the bold opportunities ahead for L&D to reclaim its seat at the table as a performance-driving force.

If you're serious about elevating learning, enabling people, and empowering performance—this episode is your roadmap.

Download or listen now!

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Breaking the Traditional Training Mold: A Conversation with Trailblazing Learning Leaders

Fri, 13 Jun 2025 01:46:14 +0700

In this Performance Matters Podcast episode, host Bob Mosher sits down with the 2025 5 Moments of Need Trailblazer Award winners, Karen Conlin and Alfred Remmits, to explore the transformative world of workflow learning and performance support.

Listen as Karen, a learning professional from a Toronto law firm, and Alfred, a veteran in the learning and development industry, share their inspiring journeys of reimagining how organizations support employee performance. They dive deep into their groundbreaking projects, discussing how digital coaching and performance-first approaches have revolutionized learning in sectors ranging from healthcare to corporate consulting.

Hear firsthand accounts of reducing onboarding times, increasing employee confidence, and solving complex information access challenges. The conversation tackles critical industry challenges, including the limitations of traditional training methods and the urgent need for adaptive learning solutions in a rapidly changing workplace.

With candid insights into their professional struggles, breakthrough moments, and vision for the future of learning and development, Karen and Alfred offer a powerful narrative about innovation, persistence, and the critical role of performance support in modern organizations.

This episode is a must-listen for learning professionals, leaders, and anyone interested in understanding how workflow learning can transform workplace performance and employee development.

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The State of Workflow Learning: What the Industry Is (and Isn’t) Doing

Thu, 05 Jun 2025 01:02:18 +0700

Following a whirlwind spring and the successful 5 Moments of Need Summit, we're excited to debut the results from our first-ever State of Workflow Learning Survey.

With input from 71 organizations across 15 different industries, this episode covers what L&D teams are actually doing when it comes to implementing workflow learning—and where there’s still room to grow.

We hope this episode sparks a broader conversation and encourages even more of you to contribute to next year’s survey. If you want the full report and to participate in future research, tune in to find out how.

Whether you’re just getting started with workflow learning or have been leading the charge, this episode is your chance to reflect on where we are—and where we’re headed.

Give the episode a listen. Share it with your team. Let’s keep building the future of performance support—together.

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The Critical Impact of Failure: Redefining L&D’s Value to the Enterprise

Wed, 16 Apr 2025 23:57:46 +0700

In this episode, we dive deep into a transformational element of the 5 Moments of Need methodology: the Critical Impact of Failure (CIF). Bob Mosher is joined by none other than Dr. Conrad Gottfredson—pioneer of performance-first learning design—to unpack the critical role CIF plays in shaping instructional decisions and, more importantly, organizational impact.

Together, they explore why not all skills are created equal, how CIF can be used to prioritize learning investments, and how this simple yet powerful lens helps L&D professionals align efforts with true business risk and value.

If you're ready to shift from training everything to enabling performance where it matters most—this episode is for you.

Tune in for a compelling conversation that might just change how you define learning’s value.

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Beyond the Buzzwords: The True Role of a Digital Coach

Thu, 27 Mar 2025 00:04:09 +0700

What exactly is a Digital Coach, and how does it differ from AI-driven coaching tools?

In this episode of the Performance Matters Podcast, Bob Mosher untangles the confusion surrounding Digital Coaches in relation to the 5 Moments of Need® framework.

He explores how a Digital Coach serves as an essential performance-first solution—going beyond AI-driven insights to provide just-in-time, contextual support in the flow of work.

Tune in to uncover the true role of a Digital Coach, why terminology matters, and how L&D professionals can leverage structured support to drive measurable business impact.

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From Training to Performance: The Power of a Rapid Workflow Analysis (RWA)

Tue, 11 Feb 2025 03:29:08 +0700

This episode of the Performance Matters Podcast takes a fresh approach to the crucial shift from a training-focused mindset to a performance-driven strategy.

This episode features, Donna Audritsh, an APPLY team member and an expert in conducting a Rapid Workflow Analysis (RWA)—the first step in transforming the way L&D supports workplace performance.

Donna walks us through the critical role of the RWA in analyzing and mapping workflows to ensure that the learning support aligns seamlessly with business goals. Whether you're an instructional designer, learning leader, or performance consultant, this episode is packed with insights on how to become a more strategic partner within your organization.

Listen now or download the episode to enjoy anytime!

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Iterate to Innovate: Agile Practices in Instructional Design

Tue, 14 Jan 2025 08:07:27 +0700

Conrad Gottfredson joins host, Bob Mosher, in this episode to explore the advanced principles of instructional design that go beyond the foundational methodologies of the 5 Moments of Need.

This episode is a must listen if you’re looking to dig deeper into agile instructional practices, the power of iterative design, and the critical role of minimum viable products in performance-focused learning.

Bob and Con’s discussion includes practical insights on targeted training, the distinction between learning something new versus learning more, and strategies to effectively manage change in the workplace

Download or listen now and get ready to enhance your instructional strategies with cutting-edge practices and thought leadership from the best in the field!

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Forecasting ROI in Learning: Building Credibility and Delivering Results

Mon, 23 Dec 2024 22:44:56 +0700

In this episode, we dive into the transformative power of starting with the end in mind for learning and development (L&D) initiatives.

Guest, Jack J. Phillips, share his insights on shifting the narrative from being order-takers to strategic partners by focusing on measurable business impact. Bob and Jack explore the importance of aligning learning programs with organizational goals and unpack the "value chain" framework: Reaction, Learning, Application, Impact, and ROI.

Tune in to discover practical steps to position L&D as a business-critical function, elevate the role of learning leaders, and deliver tangible, impactful results.

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AI's Dynamic Impact on L&D with Josh Cavalier

Tue, 05 Nov 2024 07:31:20 +0700

In this episode of The Performance Matters Podcast, Bob Mosher reconnects with Josh Cavalier—AI expert, seasoned L&D innovator, and popular guest from our AI Matters series. Josh’s return couldn't be more timely; the rapid evolution in AI since his last visit has reshaped not only technology but our roles within learning and development.

Join Bob and Josh as they delve into AI’s powerful, disruptive presence across industries, its intricate relationship with L&D, and what 2025 may hold for professionals navigating this shifting landscape. Listen or download now.

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The Power of Methodology: Measuring ROI and Impact in the Flow of Work

Tue, 22 Oct 2024 22:28:04 +0700

In this insightful episode, we explore the importance of embedding evaluation and measurement directly into the design process, eliminating the costly pitfalls of treating it as an afterthought. Our guest, Patti P. Phillips of the ROI Institute, takes us through their 12-step, four-phase ROI methodology, explaining how strategic planning, data collection, and guiding principles create a defendable, scalable framework. We discuss the alignment of workflow learning with measurement, drawing connections between performance improvement and real-time data application.

Whether you’re a leader striving to measure the impact of initiatives or just looking to simplify data-driven decisions, this episode delivers practical tips to improve programs, processes, and outcomes.

Tune in and discover how evaluation, when done proactively, transforms complexity into clarity.

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For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Maximizing ROI: How Digital Coaches Drive Cost Savings and Efficiency

Thu, 10 Oct 2024 02:09:45 +0700

In this episode, Bob Mosher and Sara Chizzo explore real-world examples of organizations that achieved remarkable cost savings by implementing Digital Coaches and performance support solutions.

Learn how these tools streamline tasks, minimize inefficiencies, and deliver tangible business benefits. They also dive into the critical process of aligning metrics with operational outcomes, highlighting how accurate data can enhance training and drive lasting business impact.

Tune in, or download now, for detailed insights on optimizing performance and maximizing ROI through smarter solutions.

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From Concept to Reality: Tom Liddell on Workflow Learning & Continuous Improvement

Tue, 24 Sep 2024 23:29:37 +0700

In this episode of the 5 Moments of Need Performance Matters series, Bob Mosher sits down with Tom Liddell, Learning & Performance Design Manager at MidFirst Bank, to explore the challenges and successes of scaling proof of concepts within organizations. Drawing from his 15 years of experience in learning performance, Tom shares invaluable insights from his work, specifically around managing stakeholder expectations and implementing iterative design were crucial to success.

Tom underscores the importance of building trust, celebrating small wins, and knowing when to seek new technological solutions.

This episode is a must-listen for anyone looking to begin, or improve upon, their workflow learning journey.

Tune in now, or download the episode, for a thoughtful conversation about continuous improvement, metrics, and the power of incremental progress!

Have questions about this content or another resource on the site? Let us know!

Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

From Design to Delivery: Mastering the 5 Moments of Need

Wed, 04 Sep 2024 01:54:57 +0700

In this episode we dive deep into the critical phases of delivering and optimizing learning solutions with guest, Sue Reber of APPLY Synergies.

Sue shares her journey from the early days of problem-based learning to her current role at APPLY Synergies, focusing on the shift from training to performance support. In addition, she and host Bob Mosher explore what "skills" truly mean in the context of learning design, the importance of blending training with on-the-job support, and how to navigate the complexities of technology and content management.

Tune in to learn practical insights on moving from theory to real-world application in the 5 Moments of Need framework.

Please note that some parts of the audio in this episode may be of lower quality due to connectivity issues. We apologize for any inconvenience.

Have questions about this content or another resource on the site? Let us know!

Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Adapting Learning for Impact: A Shift in Mindset and Methodology

Mon, 19 Aug 2024 21:36:37 +0700

In this episode, Bob chats with Scott Schmoldt, Associate Director of Learning Operations at UMR, about how the pandemic fast-tracked a shift from old-school training to a performance-driven approach. In their discussion Scott dives into UMR's journey with the 5 Moments of Need methodology, the power of knowing L&D's roots, and how to rally teams around a shared vision using the right language.

Listen or download this episode now to also hear Scott chat about the game-changing impact of measuring training outcomes and the ongoing challenge of getting learners to embrace this new mindset.

Have questions about this content or another resource on the site? Let us know!

Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Driving Business Outcomes with the 5 Moments of Need

Tue, 06 Aug 2024 01:36:20 +0700

In this episode, Suzan Haizlip, VP, Learning & Performance Operations Manager at MidFirst Bank discusses how her team successfully aligned their learning initiatives with business goals, resulting in significant improvements in audit scores and a reduction in new hire proficiency time.

She emphasizes the importance of listening to business unit leaders, building relationships, and providing practical, accessible training solutions.

Download, or tune in now, to gain valuable insights on how to position your L&D department as a trusted advisor and essential partner within your organization.

Have questions about this content or another resource on the site? Let us know!

Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Performance Mindset: Transforming Traditional Training

Tue, 23 Jul 2024 22:27:20 +0700

This mini-series episode features Donna Audritsh, Senior 5 Moments of Need Consultant. Bob and Donna discuss how we, as an L&D industry, have strayed from our core objectives in instructional design and the necessity of refocusing on real-world performance and tasks.

The conversation highlights the need for L&D professionals to integrate more closely with business goals, partner effectively with stakeholders, and redefine success beyond traditional training metrics.

Download or listen now to this thought-provoking discussion that promises to reshape how you approach learning and development in your organization.

Have questions about this content or another resource on the site? Let us know!

Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Mastering the Technology Stack: Series Kick-Off!

Tue, 09 Jul 2024 19:45:44 +0700

In this episode, Con and Bob kick-off a miniseries dedicated to exploring the essential technology stack that underpins learning and performance.

Over the course of the next 10 episodes, we will feature special guests to revisit key moments from the 2024 5 Moments of Need Summit, examine the evolution of learning technology in the L&D industry, and spotlight how these learning teams are skillfully integrating these technologies, and bringing their organizations along, to enhance performance.

Listen to this series kick-off episode for more on the exciting content to come!

Have questions about this content or another resource on the site? Let us know!

Use this form to let us know you're interested in scheduling a call with a member of the team. We're always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

AI Matters Reflections: Insights and Implications for Learning and Performance

Thu, 20 Jun 2024 22:57:26 +0700

Today's episode marks the conclusion of our AI Matters series, reflecting on the insightful conversations we've had over the past few months with our featured guests.

Join hosts Bob Mosher and Chris King as they unpack these invaluable insights and discuss their implications for the future of learning, performance, and AI.

Whether you're a long-time listener or new to the podcast, this episode provides a comprehensive wrap-up and sets the stage for essential industry discussions.

Tune in now, or download this episode, to explore how AI can transform L&D practices and create personalized, interactive learning experiences.

Get caught up on the AI Matters series:

AI Innovators in HR: Insights and Strategies

Sat, 08 Jun 2024 00:16:50 +0700

In this episode, we had the chance to sit down with both Kevin Oakes and Judy Albers from i4cp to delve into the research they've conducted around the transformative impact of AI on HR.

Listen as hosts Bob Mosher and Conrad Gottfredson explore the current state of AI adoption in HR, highlighting both the opportunities and challenges faced by organizations, as well as the the integration of AI in learning and development, talent acquisition, and people analytics, with this episode's featured guests.

Judy and Kevin also share how leading companies are leveraging AI to enhance their HR practices and how to address common concerns about AI replacing jobs.

Listen or download now and be sure to check out Judy's mini toolkit below!

We have one episode remaining in the AI Matters series, get caught up now!

Judy's Mini Toolkit

Webinar, Demos, Courses

· AI Acumen Collection

· How Service Now is Building an AI Culture in HR

· Generative AI Resource list

Judy’s Favorite AI Experts

· On LinkedIn, follow Ethan Mollick, Allie Miller, and Conor Grennan (whose GenAI QuickStart Guide is great!)

AI Governance

· World Economic Forum's white paper + toolkit, Human Centred AI for HR

· The U.S. Department of Commerce's 48-page Risk Management Framework

· The White House created an AI bill of rights

How HR is using AI

Read the report Is HR Already Behind in the AI Revolution?
Check out i4cp’s List of HR Use Cases
The World Economic Forum provides a free AI Procurement in a Box Toolkit

Transforming L&D with AI: Markus Bernhardt's Vision

Tue, 04 Jun 2024 03:25:52 +0700

In this episode of the AI Matters Series, hosts Chris King and Con Gottfredson interview Markus Bernhardt, Chief AI Strategist at Endeavor Intelligence, about the evolving role of AI in L&D.

Bernhardt shares his unique journey from Special Forces instructor to AI leader, emphasizing practical AI applications, hands-on learning, and the shift from content-focused AI to multimodal experiences.

He discusses the importance of developing AI policies and strategies for integrating AI tools within organizations, offering valuable insights for both AI beginners and seasoned professionals.

Tune in now, or download this episode, to explore how AI can transform L&D practices and create personalized, interactive learning experiences.

Get caught up on the AI Matters series:

We have one episode remaining in the series where we talk to Kevin Oakes!

Evolving Strategies: AI-Powered Learning Solutions at Meta

Tue, 14 May 2024 22:18:02 +0700

In this episode host, Dr. Con Gottfredson, sits down with Allen Koh from Meta's Global Operations Learning Organization, to discuss the design and implementation of the AI-powered learning solutions Allen has been leading at Meta.

Allen and Con chat about how he stays future-ready amidst today's challenges and future uncertainties, shedding light on the evolving landscape of AI in L&D and offering inspiration for those eager to embrace future-ready practices.

Download or Listen Now!

Get caught up on the AI Matters series:

Continue to tune in here for more captivating discussions on the future of learning. Upcoming episodes include guests: Markus Bernhardt and Kevin Oakes.

Empowering L&D with AI: Strategies and Insights with Josh Cavalier

Tue, 30 Apr 2024 23:29:58 +0700

Join host, Con Gottfredson, as he welcomes this episode's guest, Josh Cavalier to explore the pivotal role of L&D in harnessing the potential of AI within organizations.

Josh, a seasoned leader in AI, shares insights from his 30-year career journey, highlighting the evolution of technology and its impact on human performance.

Listeners gain valuable insights into building AI literacy, crafting AI policies, and navigating the evolving landscape of AI technologies. Con and Josh also emphasize the importance of collaboration between L&D, HR, and other functions to drive successful AI adoption and mitigate risks.

Download or Listen Now!

Missed an episode in the AI Matters series?

Continue to tune in for our upcoming captivating discussions on the future of learning.

Upcoming episodes include guests: Markus Bernhardt, Allen Koh, and Kevin Oakes.

AI Revolution in L&D: Challenges and Opportunities

Wed, 17 Apr 2024 20:20:53 +0700

In this AI Matters episode, Sarah Mercier, CEO of Build Capable, shares her perspectives on how generative AI is reshaping training paradigms.

Listen as Sarah shares how she believes AI can save time, enhance access to learning opportunities, and promote inclusion for historically marginalized groups. She also emphasizes the need for healthy skepticism and rigorous verification of AI-generated content.

Finally, as an early adopter of technology, she provides practical advice for L&D professionals navigating this dynamic field.

Tune in to explore the potential, challenges, and ethical considerations surrounding AI in learning and development.

Please Note: Sarah mentioned the term "accessibility dongle" in error a few times throughout this episode. She meant to use the term "disability dongle". Reference: https://blog.castac.org/2022/04/disability-dongle/

Missed an episode in the AI Matters series?

Continue to tune in for our upcoming captivating discussions on the future of learning.

Upcoming episodes include guests: Markus Bernhardt, Josh Cavalier, Allen Koh, and Kevin Oakes.

Exploring the Future of Technology and Learning with Mike Hruska

Mon, 01 Apr 2024 08:46:25 +0700

This AI Matters episode dives deep into the intersection of technology and learning with our special guest, Mike Hruska. With a background in research for the National Institute of Standards and Technology (NIST), Mike brings a wealth of knowledge and experience to the table as a technologist and design thinking practitioner.

Listen as Mike shares his perspective on the significant gap between the potential of educational technology and its actual impact on efficacy. Drawing from his expertise, the dialogue explores how this realization led him to delve into the intersection of technology, people performance, and learning.

Download/Listen Now!

Missed an episode in the AI Matters series?

Continue to tune in for our upcoming captivating discussions on the future of learning.

Upcoming episodes include guests: Markus Bernhardt, Sarah Mercier, Josh Cavalier, Allen Koh, and Kevin Oakes.

AI in Action: Meta's Learning Content Management Revolution

Wed, 20 Mar 2024 07:30:25 +0700

Welcome to the latest episode of our AI Matters series! In this installment, we delve into the world of AI in workplace learning with Angie Hubert, a learning leader at Meta.

Join us as we explore Angie's journey and how AI is revolutionizing her organization's content management. Explore the pivotal role of frameworks such as the Five Moments of Need and single source publishing in shaping cutting-edge AI solutions.

Don't miss out on this insightful episode as our team tackles the complexities, challenges, and exciting prospects of integrating AI into workplace learning.

Missed an episode in the AI Matters series?

Download and listen now:

Continue to tune in for our upcoming captivating discussions on the future of learning.

Upcoming episodes include guests: Mike Hruska, Markus Bernhardt, Sarah Mercier, Josh Cavalier, and Allen Koh.

Navigating the AI Landscape: A Conversation with Vince Han

Sat, 02 Mar 2024 09:18:34 +0700

This AI Matters episode features Vince Han, the visionary CEO and founder of Mobile Coach.

Chris, Con, and Vince discuss the vast potential of AI in learning, the significance of robust frameworks, and the crucial need for guardrails in the AI landscape. They also uncover real-world examples, heed cautionary tales, and peer into a future where AI seamlessly integrates into our daily work.

Download or listen to the episode now!

Have questions about this content or another resource on the site? Let us know!

Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, attend the 5 MoN Summit, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Using Moments of Need & Points of Use at Johnson & Johnson to Meet Compliance Needs & Support Employees

Sun, 25 Feb 2024 11:53:08 +0700

Discover the importance of aligning training with the critical moments of Apply, Change, and Solve, and how Erwin's team successfully implemented a Digital Coach to meet theses diverse needs of their workforce.

The dialogue in this episode challenges traditional learning norms and sets the stage for a performance-first mindset in a regulated industry. If you're navigating compliance training, seeking to enhance employee productivity and performance, or just curious about the future of L&D, this podcast is a must-listen.

Erwin De beuckelaer is the Director of Innovation and R&D Quality at Johnson & Johnson Innovative Medicine.

Have questions about this content or another resource on the site? Let us know!

Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, attend the 5 MoN Summit, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

AI Matters: An Exploration Into the World of AI and Workflow Learning

Tue, 20 Feb 2024 06:33:48 +0700

Welcome to AI Matters, a new series within the Performance Matters Podcast. This series aims to bring order and focus to the AI discussions, exploring how it aligns with frameworks like the 5 Moments of Need and learning content management. Throughout the coming months we'll be sharing both expert insights and real-life examples from practitioners.

Episode One is just around the corner, featuring a co-host who will undoubtedly rock your world!

But first, dive into the kickoff discussion with co-hosts Conrad Gottfredson and Bob Mosher as they dissect AI's role in the industry.

Stay connected, stay engaged, and let's collectively embrace the future of AI in performance. Join us bi-monthly as we navigate the intricate landscape of AI's impact on our professional landscape.

Have questions about this content or another resource on the site? Let us know!

Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, attend the 5 MoN Summit, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Driving Performance Excellence: Insights from General Mills' Journey with the 5 MoN

Mon, 22 Jan 2024 20:32:51 +0700

Discover the power of the 5 Moments of Need in manufacturing as John Linderman from General Mills takes center stage in this episode of the Performance Matters Podcast.

Listen to hear how the General Mills team tackled high turnover challenges by introducing a cutting-edge digital coach for real-time learning. John discusses his team's insights on the coaching model, their swift workflow analysis, and conquering obstacles in the manufacturing landscape. He also shares valuable advice around the benefits of forming cohorts, strategic partnerships for initial implementation, and aligning efforts with the methodology's principles.

Enjoy the episode!

Have questions about this content or another resource on the site? Let us know!

Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, attend the 5 MoN Summit, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Crafting Effective Skillsets for Workplace Performance

Thu, 07 Dec 2023 12:14:13 +0700

In this episode, we are honored to have the esteemed Dr. Conrad Gottfredson, podcast co-host and 5 Moments of Need methodology visionary, join us to delve into the contemporary and crucial topic of skills and skillsets.

In this discussion, Con shares invaluable insights on building and sustaining skillsets, aligning them with workflow learning, and ensuring they stand the test of time.

Enjoy the episode!

Have questions about this content or another resource on the site? Let us know!

Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, attend the 5 MoN Summit, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Navigating Knowledge & Content Management in the Flow of Work

Mon, 20 Nov 2023 09:01:47 +0700

In this episode of the Performance Matters podcast series, Bob Mosher welcomes Dr. Conrad Gottfredson, pioneer of the 5 Moments of Need, to discuss the importance of knowledge and content management within the context of workflow learning.

Listen to dig deeper into the three key steps he suggests to start embracing content management: structuring content, consolidating deliverables, and defining the lifecycle of content.

Have questions about this content or another resource on the site? Let us know!

Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, attend the 5 MoN Summit, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Unveiling the Power of Targeted Training

Mon, 30 Oct 2023 23:52:18 +0700

In this episode of the Performance Matters Podcast Series, Bob Mosher and Sue Reber delve into the significance of targeted training within the realm of the 5 Moments of Need.

They explore the evolution of instructional design from traditional classroom-based approaches to a more dynamic and impactful method. As you’ll hear, Sue Reber stresses the importance of critical skills, noting the shift from merely imparting knowledge to hands-on, targeted learning experiences. The two also underscore the relevance of the digital coach, an essential tool designed to support learners across all 5 Moments of Need, and the need for SMEs and L&D leaders to keep an open mind, start small to validate the effectiveness, and pave the way for better learning outcomes.

Their shared expertise and insights promise to guide organizations towards embracing more efficient and impactful learning methods.

Have questions about this content or another resource on the site? Let us know!

Use this form to let us know you're interested in scheduling a call with a member of the team. We're always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

You Called My Baby ”Ugly”!

Sat, 23 Sep 2023 09:24:33 +0700

In this episode hosts Bob Mosher and Con Gottfredson discuss the challenges of transitioning from a training mindset to a performance mindset. They share a real-life scenario where a long-standing training program was held up as a success story, despite its limitations. Download or Listen Now!

Have questions about this content or another resource on the site? Let us know!

Use this form to let us know you're interested in scheduling a call with a member of the team. We're always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Enough Is Enough

Wed, 13 Sep 2023 08:31:33 +0700

Welcome to the 75th episode! This episode is a special one, in it you'll hear host, Bob Mosher, reflect on his view of the learning and development field's journey to-date.

For almost 20 years, we've heard familiar challenges in our industry: needing a seat at the table, ROI struggles, avoiding the role of order takers, and being left out of strategic conversations.

Listen to why Bob feels it's time we address why these challenges persist and how we can change the narrative. The episode discusses reframing our purpose, moving beyond traditional training, and embracing workflow learning to create lasting impact.

Your feedback and thoughts on this topic are invaluable as we continue this conversation.

Have questions about this content or another resource on the site? Let us know!

Use this form to let us know you're interested in scheduling a call with a member of the team. We're always happy to discuss your current, future, or aspirational initiatives in real-time.

For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Shifting Paradigms: From ADDIE to EnABLE

Wed, 30 Aug 2023 10:32:12 +0700

In this podcast episode, Bob Mosher discusses the shift from traditional training methods (ADDIE) to the EnABLE methodology for more effective job performance in the workplace.

Listen as he delves into the transformational shift in mindset and operational strategies towards a performance-first approach, fostering a dynamic blend of targeted training and digital coaching.

Discover how this change can save money, improve workforce efficiency, and drastically improve the way we design learning.

Listen or download the episode now to begin changing mindsets.

For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

The Tactical Side of Implementing a Workflow Learning Solution

Tue, 25 Jul 2023 01:47:25 +0700

In this episode, Sue Reber, the Executive Director of Consulting Services at APPLY Synergies, delves into the tactical aspects of implementing a workflow learning solution.

In her conversation with Bob Mosher she highlights the significance of aligning with the workflow, prioritizing job performance, delivering focused support, and integrating the digital coach into training. She walks through how these principles play a pivotal role in maximizing the efficiency and effectiveness of learning solutions within the flow of work. Listen Now!

For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

The Strategic Side of Workflow Learning

Tue, 20 Jun 2023 13:00:09 +0700

Carol Stroud, Senior Strategic Consultant at APPLY, discusses how to strategically partner with the business through the successful completion of workflows.

"Knowing stuff" is not good enough. You must impact the workflows and measure actual job performance. Hear how it's done, listen or download the episode now.

For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Business Integration: Maximizing L&D’s Impact and Influence

Fri, 16 Jun 2023 08:37:34 +0700

Bob Mosher and Einar Schow, CEO of APPLY Synergies, discuss how to align your learning initiatives with the larger business needs.

They hit on the topics of: key business drivers and the challenges in understanding them, evolving skills and roles, the rise of L&D, and the elusive ROI.

Listen or download this episode now to help create your business case for workflow learning.

For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

A Digital Coach: the LMS of the Workflow Learning World

Mon, 15 May 2023 07:38:58 +0700

In this episode Bob Mosher and Chris King, Executive Director of the 5 Moments of Need Academy, explore what a Digital Coach is – and isn't.

They discuss whether or not the Digital Coach is a technology, what principles make up it's framework, and how the LMS journey maps to it.

Listen or Download the Episode Now!

For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

ROI is Measured in the Workflow

Wed, 05 Apr 2023 11:01:09 +0700

This episode features Sara Chizzo, APPLY Synergies', Director of Sales, along with co-hosts Conrad Gottfredson and Bob Mosher.

Their discussion is focused on Sara's background in measurement and analytics in learning and how the embedding of learning in the flow of work can truly measure impact, effectiveness and return on investment for organizations and their learning programs.

For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

The Power of a Well-Facilitated RWA!

Mon, 27 Feb 2023 19:45:42 +0700

Donna Audritsh, one of APPLY's senior 5 Moments of Need consultants, shares with host, Bob Mosher her 13 tips for facilitating a successful RWA. Listen or download the episode now.

For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

2023 Learning & HR Trends: Where Workflow Learning Can Make a Difference

Tue, 10 Jan 2023 04:46:18 +0700

The start to a new year wouldn't be complete without a look ahead!

In this first episode of 2023, hosts Bob Mosher and Conrad Gottfredson comb through current trends, statistics, and usage reports with APPLY team member Brooke Thomas-Record to discuss opportunities where workflow learning will have a real impact this year—and beyond.

Specifically, the team dug deeper into these four workplace trends:

Reskilling/Upskilling
Improving the Employee Experience
Supporting Internal Mobility
Pivoting Toward Hybridization

Download or listen now to ensure your organization remains relevant and works to put performance first this year!

List of research and reports reviewed to facilitate this discussion:

For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Ready to make the shift to put performance first? Bring your team to our 2023 Summit. Registration closes this month!

Are We Really ”Skilling Up” Our Employees?

Wed, 30 Nov 2022 20:11:24 +0700

Are you working to build a "skilled" or "skillful" workforce? The difference does matter.

In this episode Bob Mosher digs into our "skill initiatives" to ensure we are not making past mistakes.

Listen now to hear Bob's views on where we need to head with our "skilling" solutions.

For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Ready to make the shift to put performance first? Bring your team to our 2023 Summit. Registration is now open.

Supporting Business Transformation with the 5 Moments of Need

Mon, 19 Sep 2022 19:04:18 +0700

Hosts Bob and Con sit down with John Townsend, vice president of FuturePlan by Ascensus, to discuss how people, processes and technology all come together in conjunction with learning and performance support.

Listen, or download now, to hear why John believes, "change does not mean transformation" and where your focus should lie when merging great training with performance support.

For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Already making the shift to put performance first? Bring your team to our 2023 Summit. Registration is now open.

What is a Digital Coach...and Why You Really Want to Know!

Tue, 06 Sep 2022 20:18:23 +0700

As a Performance Matters Podcast listener, you've heard all about the methodology, the basis for why performance-first is no longer a nice to have, but a necessity and the success stories of those who have implemented workflow learning via the 5 Moments of Need framework.

Now, we tackle the top question our team gets asked...,"So what does it look like?"

Listen or download the episode now.

For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Already making the shift to put performance first? Bring your team to our 2023 Summit. Registration is now open.

Performance Matters | How Virtual Instruction Puts Performance-First

Wed, 10 Aug 2022 20:12:53 +0700

Cindy Huggett sits down with host, Bob Mosher, to discuss her views on virtual instruction, the misses she's seen in the mad rush to make all learning virtual in the last few years, and how virtual instruction can (and does) play a critical role when putting performance-first.

Listen or download the episode now.

For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Already making the shift to put performance first? Bring your team to our 2023 Summit. Registration is now open.

Learn more about Cindy's work and preorder her book.

Experience Matters | Changing the View on Learning

Fri, 22 Jul 2022 23:53:00 +0700

In this Experience Matters episode Bob Mosher sits down with Jill Busch, Director of Learning and Development at ManpowerGroup, to discuss her experience with changing learning in organizations and how she approaches the challenge of leading the horse to water and helping it dip it's nose in a bit. Listen or download now!

For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Bob and Guy Talk All Things Workflow Learning

Fri, 17 Jun 2022 02:08:09 +0700

This episode features Guy Wallace, who sat down with Bob to discuss his experience with putting performance first.

Listen as they chat about everything from stakeholder management and technology, to measurement, common objections, and how to get started with embedding your organization's learning in the flow of work.

For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Leadership Matters | Making It Stick

Fri, 10 Jun 2022 22:12:15 +0700

In this episode host Bob Mosher sits down with Oliver Kern, a consultant, trainer and coach, who first built a performance-first solution as a non-learning leader.

Listen as he discusses how he shaped stakeholder content into what was truly needed and made it stick.

For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Why Technology Matters with Workflow Learning

Mon, 09 May 2022 17:52:00 +0700

This episode takes a deep dive into the technology ecosystems needed to implement workflow learning using The 5 Moments of Need framework.

Host, Conrad Gottfredson, along with his guests, Carol Stroud and Sue Reber, walk you through content and maintenance, delivery and optimization, and then tracking, measuring and reporting--all in relation to technology. Download and Listen Now!

For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

When Not to Use Performance Support/Workflow Learning

Tue, 05 Apr 2022 15:45:24 +0700

Hosts Bob Mosher and Conrad Gottfredson discuss a question they'd never been asked...until now!

Download and listen to their discussion around when not to create training. Then, make your plans join us on April 27th at 1 pm ET where we will continue this discussion, live, as a community. Save Your Seat!

For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Research Matters | Insights to Unlock Performance Support for Your Organization

Fri, 11 Mar 2022 06:39:22 +0700

In this episode Katie Coates, director of learning at McKinsey and Company, shares with Bob Mosher her latest findings and research behind the true power of performance support.

Specifically she addresses, how organizations can think about performance support to solve a broad range of performance challenges; best practices, lessons learned, techniques and strategies for successfully implementing performance support, and; a change model to help drive adoption of performance support in your organization.

Download and listen now.

For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Experience Matters | Sam’s Club

Mon, 14 Feb 2022 13:51:45 +0700

Host Bob Mosher sits down with Jennifer Buchanan, Senior Director II, Field Learning and Development at Sam’s Club, to discuss how she has become comfortable thinking off center. And, in doing so, has truly been able to drive behavior change—specifically with the Club's associates and managers.

For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Experience Matters | Do Something!

Mon, 24 Jan 2022 15:45:46 +0700

Bob Mosher sat down with Doug Holt, the Executive Director of the Training Institute at the Council of the Inspectors General on Integrity and Efficiency (CIGIE), to talk about their approach to learning and how he's getting others to join the party! Listen Now.

For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Leadership Matters | Challenges and Opportunities of Leading Learning

Wed, 12 Jan 2022 15:10:17 +0700

Conrad Gottfredson kicks off the year with guests Honora Whitfield, Meta's Global Director of Learning and Katie Coates, McKinsey & Company's Director of Learning.

Listen as these two senior learning leaders discuss how they are working to shift their organization's thinking around learning, the barriers they have faced, and the initiatives they currently have underway for the new year.

For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Performance Matters | Learning v. Training

Mon, 20 Dec 2021 21:30:56 +0700

Bob Mosher and Conrad Gottfredson end the year with a discussion around the transfer of true learning to competency, versus training.

This conversation continues in January at the year's first Performance First Webinar. So, have a listen, and plan to join us on January 19th at 11 am ET to share your thoughts and reactions to this topic. Register for the January discussion.

For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Experience Matters | L&D‘s Call to Action

Wed, 06 Oct 2021 22:30:50 +0700

Learning leaders have moved to the center stage and are now in a light where we must fundamentally rescope our offerings to meet the new ways in which work gets done. With that, host, Bob Mosher, welcomes Brandon Carson, Vice President of Learning and Leadership for Walmart, to discuss this new L&D responsibility for our current world of work.

For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

The 5 Fundamentals of Workflow Learning

Sun, 19 Sep 2021 04:54:13 +0700

What makes designing for the workflow fundamentally different than how we've always designed training?

Listen as co-hosts Bob Mosher and Conrad Gottfredson discuss the five principles of workflow learning that they feel allow this approach to stand apart from the training-first mindset and methodology.

For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Questioning Old Training Ways

Wed, 08 Sep 2021 23:09:48 +0700

Joe Dunlap, Chief Transformation Officer at Continuous Learning Experience (CLX), talks "aha" moments and training transformations with co-host Bob Mosher.

Listen to Joe describe how he's moving teams to focus on the problems needing to be solved rather than the training that he's being asked to build.

For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Vocabulary Matters

Thu, 22 Jul 2021 21:15:27 +0700

Hosts, Bob and Con, sit down to discuss words.

What is workflow learning? What is it not? What is performance support? What is it not? What is targeted training? What is it not? What exactly is EnABLE? And how do each of these fit into The 5 Moments of Need framework?

For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Experience Matters | Bringing Workflow Learning to the Factory Floor

Fri, 14 May 2021 19:12:15 +0700

Host, Bob Mosher, sits down with Dhiren Doshi from Colgate Palmolive to talk through how he brought The 5 Moments and workflow learning to the manufacturing floor. They discuss goals, results, and where Colgate Palmolive is headed next.

For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.

A Global Look at Workflow Learning

Thu, 15 Apr 2021 19:44:33 +0700

This episode welcomes Alfred Remmits, CEO of Xprtise, who shares with host, Bob Mosher, his international experiences of migrating organizations from training to performance. The two discuss workflow learning and Alfred's work in The Netherlands, as well other parts of the world, along with what his clients have learned, and are learning.

For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.

Strategy Matters | An X-CLO’s Perspective on Workflow Learning

Tue, 30 Mar 2021 00:12:12 +0700

This episode features Rob Lauber, X-Chief Learning Officer, now Advisor, CEO and Founder at XLO Global, LLC.

With more than 30 years in the L&D space, he and host, Bob Mosher, discuss how the real goal of any business is solving the organization's true challenges, while increasing employee performance.

Listen, or download this episode now, to hear Rob's approach to finding, selling, and solving these challenges and boosting performance.

For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.

Performance Matters | Developing Leaders in the Workflow

Wed, 03 Mar 2021 19:34:18 +0700

Hosts Dr. Conrad Gottfredson and Bob Mosher tackle soft skills, specifically leadership, in this episode of Performance Matters.

Senior executives spend just three percent of their workday thinking about the future—that’s a mere 14 minutes per day pondering the environment where they compete.*

The future is crucial to an organization’s success, but day-to-day activities are a time suck.

By embedding the tactical work of leaders into the workflow, and considering each of The 5 Moments of Need when designing leadership development programs, we’re able to help leaders operationalize this work and free up time for actual thinking and leading.

Listen, or download this episode now, to discover how you, as a leader, or your organizational leaders, can get time back each day to “lead”.

For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.

* https://blog.shrm.org/trends/at-work-in-2020

Experience Matters | It’s Evolutionary, Not Revolutionary

Mon, 18 Jan 2021 18:51:11 +0700

Host, Bob Mosher, and Sam Allen, Owner of Insightful L&D, discuss his performance-first shift and how this journey has been more evolutionary, than revolutionary. Listen to Sam get "real" about how this type of change doesn't happen overnight and how he's eased both his stakeholders and team into the shift.

For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.

For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.

Strategy Matters | Content Management 2.0

Tue, 05 Jan 2021 10:18:30 +0700

Listen to hosts Dr. Conrad Gottfredson and Bob Mosher discuss what went wrong with Content Management the first go around and how we can harness the needs of today to build correct, and usable, content management processes and systems - that work.

For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.

For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.

Experience Matters | From Order Taking to Strategic Partner

Mon, 14 Dec 2020 23:08:10 +0700

Listen to Bob and Meghan Castillo, principal learning experience designer at HubSpot, discuss how she is shifting her team to being more focused on developing solutions and training by those experiencing and performing the roles, rather than taking orders from a higher level, who may not know the true challenges.

For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.

For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.

Trends: The Shifts & Pivots in L&D

Thu, 03 Dec 2020 23:44:25 +0700

Host Bob Mosher discusses specific trends we're hearing, seeing, and experiencing in our current, and ever-evolving, professional landscape.

This episode specifically walks through the changes we've seen, and are seeing, in terms of: design and delivery, learning impact, budgets, the learning field's larger role, and of course the shifts in the learners themselves.

Listen to hear more on how you can meet your organization where it needs you, on the front lines of ensuring performance comes first and foremost.

For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.

For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.

Experience Matters | A Call Center Conversion

Thu, 05 Nov 2020 08:38:27 +0700

In this episode Bob Mosher talks with Chris King, Chief Learning Provocateur at CEEK LLC, on his latest 5 Moments project which is tied to the pandemic.

Listen as Chris describes the project, the urgency, the magnitude, and of course the solution and how the pandemic is the chance to change the way we do business.

For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.

For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.

Experience Matters | Beginning a 5 Moments Journey: Lessons Learned

Thu, 08 Oct 2020 18:58:12 +0700

This episode starts at the beginning. Host, Bob Mosher, chats with Scott Schmoldt, Training Manager at UMR: A UnitedHealthcare Company, about beginning his organization's performance-first journey. Scott shares lessons learned, why this approach is a fit, and their plan going forward.

For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.

For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.

Experience Matters | What We’ve Learned Along the Way

Tue, 08 Sep 2020 18:48:17 +0700

"The only source of knowledge is experience." -Albert Einstein

For this 40th episode, Bob Mosher takes a look back at all of our episodes featuring those who have walked the walk and shares out the top 10 best practices for selling, implementing, and successfully executing workflow learning in an organization.

For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.

For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.

Strategy Matters | Talking Workflow Learning

Fri, 21 Aug 2020 08:16:17 +0700

Bob Mosher and Guy Wallace, president of EPPIC Inc., talk workflow learning, why it's a must, and how to get our industry really onboard.

For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.

For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.

Technology Matters | Using The Tools You Have

Wed, 15 Jul 2020 18:59:37 +0700

You can build a performance support infrastructure-now. In this episode Sue Reber, Director of Practice at APPLY Synergies, sits down with Bob to discuss how you can get started designing for the performance zone using the software you currently have.

Listen as Sue gives advice on how to start where you are and with what you have to shift your learning to be performance-first.

For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.

For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.

Experience Matters | How The Hartford Has Mastered Workflow Learning

Wed, 08 Jul 2020 01:05:53 +0700

Mark Wagner sits down with Bob Mosher to discuss how The Hartford has integrated workflow learning into their organization and how the team has used this shifted mindset and accompanying resources to responded to the current landscape. Listen or download the episode now. For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode. Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.

Strategy Matters | Why Maturity Models Matter

Sat, 06 Jun 2020 01:26:59 +0700

Carol Stroud and Conrad Gottfredson join Bob Mosher in the continued discussion around The 5 Moments of Need Maturity Model.

If you're tired of hearing great conversations alongside great ideas, but with little to no tactical ways, or road maps, to get you and your teams to the desired outcome—this is your episode!

Over the course 25 minutes the group discusses how this model is grounded in the industry, how it is used, and the expected outcomes. Start your journey to a performance-first mindset today.

For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.

Strategy Matters | Maturity Models Matter!

Fri, 29 May 2020 19:04:50 +0700

"If we don't know where we are and we don't know where we are going, how in heaven's name will we ever get to where we need to be?!" -Dr. Conrad Gottfredson

Listen as Conrad Gottfredson and Bob Mosher take a look at The 5 Moments of Need Maturity Model, how the model originated, it's growth, and the importance of it's use to improve organizational performance.

For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.

For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.

Experience Matters | Making Workflow Learning Work in a Pandemic (LIVE)

Sat, 09 May 2020 17:24:43 +0700

Workflow Learning is “new”, possible, happening and disruptive. At a time when our workforce needs are heightened, critical, and ever-changing, our approach to meeting those needs must go beyond “training”. But how do you really do workflow learning?

Listen to our first LIVE Performance Matters Podcast which features three courageous learning leaders who have been implementing Workflow Learning for quite some time.

Bill Hickey | Axalta Coating Systems
Doug Holt | Council of the Inspectors General on Integrity and Efficiency (CIGIE)
Mark Wagner | The Hartford

Hear first-hand experiences around their shifts to a “performance-first” mindset, and why this thinking is especially helpful in today’s challenging times.

Listen as our panelists share their journeys and current approaches to meeting their learners where they’ve wanted us to be all along–in the workflow.

For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.

For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.

Note: please excuse the audio quality in some places, as we were all recording from our home networks.

Strategy Matters | Designing for the Performance Zone

Fri, 17 Apr 2020 12:03:13 +0700

This episode is all about "letting go." It's about letting go of the training mindset and moving to a performance-first way of thinking. It's about letting go of insecurities and designing for the performance zone.

Listen as Bob Mosher and Carol Stroud, senior consultant at APPLY Synergies, discuss what it really looks like to support performance in the flow of work.

For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.

For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit or in the upcoming workshop, Convert Classroom Training to Virtual Learning.

Performance Matters | Performing at the Speed of Change

Mon, 13 Apr 2020 14:41:27 +0700

"Disruption makes things new again, and what might have been possible...suddenly is." -Denis Pombriant

In this episode Bob Mosher and Conrad Gottfredson discuss the possible opportunities out there for us as a learning industry as we currently work through this new normal we are confronted with.

Hear how workflow learning can not only address the current threats and challenges we face with serving the remote workforce, but how it can also bring about opportunities for great change.

For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.

For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit or in the upcoming workshop, Convert Classroom Training to Virtual Learning.

Experience Matters | Volvo Trucks North America

Wed, 08 Apr 2020 10:38:04 +0700

Host, Bob Mosher, speaks with Mary Ruth Bell and Diana Gallant, of Volvo Trucks around what drove them to move their instructional design to The 5 Moments of Need methodology.

In this episode Mary Ruth shares the 'aha moment' that caused her to shift her thinking, and in turn shift the thinking of her learners and the larger organization to improve overall performance. Diana shares one aspect of the methodology that she has grabbed on to - making the invisible visible.

Listen, or download now, to hear the entire performance-first journey Volvo has been undertaking.

Please excuse the audio quality; this was recorded remotely with a few network challenges throughout.

For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.

Experience Matters | Turning The 5 Moments Inside Out with Autodesk

Wed, 01 Apr 2020 09:43:07 +0700

Chris Blocher, principal learning content developer for Autodesk, chats with Bob Mosher on how he and his organization are transforming their learning to meet each of The 5 Moments of Need to increase workforce performance.

Listen to hear Autodesk's business drivers for the change, how the team gained buy-in, where they are in their current journey, and a few lessons that have been learned along the way.

For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.

For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit in the mountains of Sundance, Utah. Register today.

How to Successfully Go Virtual

Fri, 13 Mar 2020 12:20:10 +0700

In today's workplace environment we are all "needing" to go virtual. But who really knows how to do this? We know it's more than just dumping face-to-face programs into the virtual world. It is about creating meaningfully learning that impacts performance, and is sustainable.

Listen as Bob Mosher and Conrad Gottfredson discuss the unique opportunity we have currently been given to do things radically different--deliver virtual learning, in the workflow, that impacts performance.

For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.

Experience Matters | Axalta’s Road to The 5 Moments

Tue, 25 Feb 2020 12:21:39 +0700

In this episode Sue Reber, APPLY’s director of practice, sits down with Bill Hickey, a 5 Moments Designer and learning practitioner with Axalta, to discuss what led him to search out “something more” than traditional training and how his team has now shifted from conventional instructional design to The 5 Moments of Need design.

For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.

For a deeper dive with actionable outcomes, join us this May at The 5 Moments of Need Summit in the mountains of Sundance, Utah. Register today.

Strategy Matters | Elliott Masie on Where We’re Headed

Wed, 05 Feb 2020 18:07:01 +0700

Who better to talk "where we've been" and "where we're headed" than with Elliott Masie, learning leader, author, and speaker with 50 years of experience.

Listen as Bob Mosher and Elliott discuss how learning is changing and what suggestions Elliott gave to two different airlines.

For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.

For a deeper dive with actionable outcomes, join us this May where we will reimagine, with other global organizations, what organizational learning can and should be. Register to join us in Sundance, Utah at The 5 Moments of Need Summit.