About the Episode In this informative episode of the NHIC Podcast, Anna Scothern is joined by Katharine Harrison from Digital Buildings to explore one of the most important decisions a homeowner can make—choosing the right builder.

This episode supports the NHIC’s Guide to Choosing a Builder, part of the Doorstep Digest series aimed at providing free, trusted advice to UK homeowners.

Together, Anna and Katharine unpack what homeowners need to know to hire the right professional for their home improvement project. They discuss everything from planning and researching potential builders to understanding contracts, spotting red flags, and staying safe throughout the process.

What’s Covered in this Episode:

✅ Why choosing the right builder is key to success and peace of mind

📋 How to plan, write a project brief, and find trusted contractors

🛠️ What to check when reviewing credentials and experience

💬 Why written quotes, contracts, and agreed payment terms matter

🚩 Common red flags to watch for during the hiring process

🧰 How Retrogreen’s With You All the Way service supports homeowners through every stage of a retrofit

🤝 The benefits of competency schemes, auditing, and end-of-work assessments

🏗️ Why being part of NHIC and collaborating on resources like the Doorstep Digests benefits the entire industry

Key Links:

Guide to Choosing a Builder – Doorstep Digest: https://nhic.org.uk/doorstep-digests/guide-to-choosing-a-builder/

Digital Buildings: https://nhic.org.uk/nhic-members/digital-buildings/

CORGI Services: https://corgiservices.com/

Recticel Insulation: https://www.recticelinsulation.com/en-gb/home

NHIC Dorrstep Digests: https://nhic.org.uk/doorstep-digests/

What You'll Learn:

1. Event Highlights:

• Discover the expansive new features and themes of InstallerSHOW 2025.
• Learn about the different sections dedicated to building safety, solar innovations, and more.

• Speeches from politicians and industry leaders

• Explore the educational sessions and workshops designed to enhance professional growth.
• Understand the value of networking opportunities tailored to foster connections and collaborations within the industry.

• Preview the multi-story house being constructed live at the event, showcasing the latest in building systems and energy efficiency.
• Post-show analysis at the University of Suffolk will provide real-world data on energy performance.

• Reasons why InstallerSHOW 2025 is an unmissable event for anyone in the construction and home improvement industries.
• Details on how the event caters to both seasoned professionals and newcomers.

Resources Mentioned:

InstallerSHOW website: https://www.installershow.com/

Book your free ticket for InstallerSHOW 2025: https://forms.reg.buzz/installer-2025-visitor/is-webbutton-march

InstallerSHOW Instagram competitions: https://www.instagram.com/installershow/

The NHIC Door Step Digests: Free Consumer Guides on the NHIC website: https://nhic.org.uk/doorstep-digests/

Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50

Our sponsors - CORGI Services and Recticel

https://corgiservices.com/

https://www.recticelinsulation.com/en-gb/home

Visit the NHIC website: https://nhic.org.uk/

What You'll Learn:

1. Choosing Apprenticeships Later in Life: Gemma shares why she chose to pursue a degree apprenticeship later in life and how it has allowed her to balance work, study, and family commitments effectively.
2. Balancing Multiple Responsibilities: Insights into managing work, academic obligations, and personal life, along with the tools and strategies that help maintain this balance.
3. Benefits of an Apprenticeship: From financial advantages like earning while learning and avoiding student debt, to the professional growth that comes from working alongside a diverse group of peers.
4. Advice for Potential Apprentices: Encouragement for individuals considering apprenticeships, highlighting that it's never too late to pursue further education and enhance one's career path.

Resources Mentioned:

Digital Apprenticeships - Learn more about the course structure and benefits directly from Nottingham Trent University's program overview: https://www.ntu.ac.uk/business-and-employers/apprenticeships/ntu-digital-apprenticeships

The NHIC Door Step Digests: Free Consumer Guides on the NHIC website: https://nhic.org.uk/doorstep-digests/

Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50

Our sponsors - CORGI Services and Recticel

https://corgiservices.com/

https://www.recticelinsulation.com/en-gb/home

Visit the NHIC website: https://nhic.org.uk/

Host: Anna Scothern

Guest: Annie Summun, Director at the Federation of Master Builders

Key Topics Discussed:

1. Annie's Journey and Role at FMB: Discover Annie's unique path from retail management to leading roles in the construction industry and her passion for training and apprenticeships.
2. Importance of Apprenticeships: Learn why apprenticeships are crucial for the sustainability and growth of the construction industry, especially for SMEs.
3. FMB Initiatives: Insight into the FMB's efforts, including the development of new apprenticeship standards and advocacy for flexible use of the Apprenticeship Levy.
4. Success Stories: Hear real-life examples of how FMB members have benefited from engaging apprentices, showcasing the positive impact on their businesses.
5. Challenges and Solutions: Discussion on the common challenges SMEs face in apprenticeship training and the FMB’s strategies to address these issues.
6. The Future of Apprenticeships: Thoughts on the evolving landscape of apprenticeships in construction and how they are essential for meeting future industry demands.

Closing Thoughts: Apprenticeships not only foster skill development but are also vital for the professionalization and growth of the construction industry. They play a crucial role in building a competent, confident workforce ready to tackle the challenges of a fast-evolving sector.

Resources Mentioned:

FMB Website: https://www.fmb.org.uk/

CITB Industry Report: https://www.citb.co.uk/

Master Builder Awards: https://www.fmb.org.uk/2025-master-builder-awards.html

Find out more about National Apprenticeship Week: https://nationalapprenticeshipweek.co.uk/

The NHIC Door Step Digests: Free Consumer Guides on the NHIC website: https://nhic.org.uk/doorstep-digests/

Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50

Our sponsors - CORGI Services and Recticel

https://corgiservices.com/

https://www.recticelinsulation.com/en-gb/home

Visit the NHIC website: https://nhic.org.uk/

What You Will Learn:

• The Importance of National Apprenticeship Week: Understand why this week is crucial for raising awareness about the benefits of apprenticeships in our sectors.
• Impact of Apprenticeships: Discover the significant role apprenticeships play in bridging the skills gap, especially in fields critical to energy efficiency and decarbonisation.
• CORGI’s Initiatives: Learn about CORGI's efforts, including the HIP Learner of the Year and Female Learner of the Year awards, to support new entrants and promote diversity in these traditionally male-dominated fields.

Episode Highlights:

• Segment 1: The Value of National Apprenticeship Week - Deborah discusses how the week helps promote apprenticeships, leading to a more skilled workforce and highlighting the paths for young professionals.
• Segment 2: Why Apprenticeships Matter - Discussion on the critical need for skilled professionals in plumbing, heating, and gas engineering, particularly as the industry evolves with new technologies like hydrogen-ready boilers and heat pumps.
• Segment 3: Supporting New Entrants - Insight into CORGI's supportive measures for newcomers, including partnerships and award schemes that recognize and foster new talent.
• Segment 4: Training the Trainers - Deborah talks about CORGI’s work with lecturers and trainers to ensure they are up-to-date on industry innovations, ensuring apprentices receive the most current education.
• Segment 5: Introducing CORGI Trade - Introduction to CORGI Trade, a new platform that provides comprehensive support for engineers, with specific benefits for apprentices.
• Segment 6: How to Get Involved - Tips for listeners on how they can support or engage with apprenticeship programs, whether they are potential apprentices, employers, or part of the education sector.

Closing Thoughts: Apprenticeships in plumbing, heating, and gas engineering not only provide essential skills and career pathways but also ensure the sustainability and advancement of these crucial sectors. Deborah Stephenson highlights how CORGI's initiatives are making a real difference, encouraging a diverse range of individuals to explore these fulfilling career options.

Join us in celebrating the power and potential of apprenticeships during National Apprenticeship Week and beyond.

Resources Mentioned:

CORGI Services Ltd - Learn more about the support and initiatives CORGI offers for apprentices and professionals in the plumbing, heating, and gas engineering sectors: https://corgiservices.com/

HIP Learner of the Year - Explore how this competition fosters excellence among plumbing and heating apprentices: https://www.hip-magazine.co.uk/

Find out more about National Apprenticeship Week: https://nationalapprenticeshipweek.co.uk/

The NHIC Door Step Digests: Free Consumer Guides on the NHIC website: https://nhic.org.uk/doorstep-digests/

Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50

Our sponsors - CORGI Services and Recticel

https://corgiservices.com/

https://www.recticelinsulation.com/en-gb/home

Visit the NHIC website: https://nhic.org.uk/

What You Will Learn:

• The Importance of Apprenticeships: Discover why apprenticeships are a critical avenue for skill development, career advancement, and addressing the skills gap in the home improvement industry.
• BMF's Apprenticeship Initiatives: John discusses the BMF's commitment to fostering new talent through the Apprenticeship Pledge, aiming to create thousands of new opportunities across the sector.
• Success Stories: Hear real-life success stories from employers and apprentices who have benefited from BMF’s programs, illustrating the positive changes and innovations brought by fresh talent.

Episode Highlights:

• Segment 1: The Value of Apprenticeships - John explains how apprenticeships provide crucial hands-on experience and help cultivate a skilled workforce tailored to the evolving needs of the home improvement industry.
• Segment 2: BMF’s Apprenticeship Pledge - Insight into the BMF's pledge and the support mechanisms it provides to members for launching and maintaining successful apprenticeship programs.
• Segment 3: Real Stories - Testimonials from businesses that have integrated apprentices into their operations, highlighting the vitality and innovation they bring.
• Segment 4: How to Get Involved - Guidance for listeners on how to engage with apprenticeships, whether they are potential apprentices or employers looking to hire.
• Segment 5: Celebrating National Apprenticeship Week - A call to action from John encouraging industry participation in apprenticeship programs for a sustainable future.

Closing Thoughts: Apprenticeships are more than just training programs; they are a foundational component for the growth and sustainability of the repair, maintenance, and home improvement sectors. John Newcomb’s insights underline the sector's commitment to developing a competent, innovative workforce ready to meet the challenges of today and tomorrow.

Whether you're considering starting an apprenticeship or looking to support them within your business, this episode offers valuable perspectives and motivation to get involved.

Resources Mentioned:

Builders Merchants Federation (BMF) - Learn more about the federation's role in promoting and supporting apprenticeships within the building materials supply sector: https://www.bmf.org.uk/

BMF Careers - Explore opportunities for apprenticeships and career growth within the building materials industry: https://bmcareers.com/

Find out more about National Apprenticeship Week: https://nationalapprenticeshipweek.co.uk/

The NHIC Door Step Digests: Free Consumer Guides on the NHIC website: https://nhic.org.uk/doorstep-digests/

Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50

Our sponsors - CORGI Services and Recticel

https://corgiservices.com/

https://www.recticelinsulation.com/en-gb/home

Visit the NHIC website: https://nhic.org.uk/

What You Will Learn:

• Basics of Battery Storage: An introduction to how battery storage works in conjunction with solar panels to maximise energy use and increase independence from the grid.
• Benefits of Battery Storage: Discussion on the advantages of incorporating battery storage, including energy savings, improved energy efficiency, and the capability to store solar power for use during peak times or outages.
• Choosing the Right Battery System: Tips on selecting the appropriate battery size and type, understanding the setup (AC-coupled vs. DC-coupled systems), and the implications for your home energy system.

Episode Highlights:

• Expert Insights: Practical advice from experienced professionals on optimising your solar system with battery storage.
• Installation and Maintenance: Key considerations for installing and maintaining a solar battery system to ensure longevity and performance.
• Case Studies: Real-world examples of successful installations and common pitfalls to avoid.

Whether you're a homeowner considering a solar battery system or a professional in the renewable energy sector, this episode offers valuable insights into making the most of solar investments through effective battery storage solutions.

Resources Mentioned:

NAPIT - Visit NAPIT for more information on certified installers and best practices in electrical and renewable energy installations: https://www.napit.org.uk/

Solar Energy UK - Access further details on solar energy solutions and initiatives within the UK: https://solarenergyuk.org/

Find a NAPIT Tradesperson: https://search.napit.org.uk/

NAPIT Practical Guide: Solar Photovoltaic Systems digital book now available: https://www.napit.org.uk/news/article/NAPIT-Practical-Guide-Solar-Photovoltaic-Systems-digital-book-now-available.aspx

NHIC Doorstep Digest on Battery Storage: https://nhic.org.uk/doorstep-digests/battery-storage/

The NHIC Door Step Digests: Free Consumer Guides on the NHIC website: https://nhic.org.uk/doorstep-digests/

Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50

Our sponsors - CORGI Services and Recticel

https://corgiservices.com/

https://www.recticelinsulation.com/en-gb/home

Visit the NHIC website: https://nhic.org.uk/

What You Will Learn:

• Basics of Solar Panel Technology: Understand the components of a solar panel system, including panels and inverters, and how they work together to convert sunlight into electricity.
• Benefits of Solar Energy: Discuss the environmental and economic benefits of adopting solar power, including potential savings on electricity bills and reductions in carbon emissions.
• Choosing the Right Solar Setup: Learn how to select the appropriate size and type of solar panel system for your home based on your energy needs and roof specifications.

Episode Highlights:

• Expert Advice from NAPIT: Insights from Andrew and Steve on ensuring high standards in solar installation and avoiding common pitfalls.
• Regulatory Considerations: Discussion on the necessary regulations and standards that homeowners and installers must comply with, such as planning permissions and building regulations.
• Installation Case Studies: Examples of successful solar installations and the impact of choosing skilled, accredited professionals.

Whether you are considering installing solar panels, a seasoned renewable energy enthusiast, or a professional in the field, this episode provides essential knowledge and guidance to help you make informed decisions and optimize your solar energy systems.

Resources Mentioned:

NAPIT - Visit NAPIT for more information on certified installers and best practices in electrical and renewable energy installations: https://www.napit.org.uk/

Solar Energy UK - Access further details on solar energy solutions and initiatives within the UK: https://solarenergyuk.org/

Find a NAPIT Tradesperson: https://search.napit.org.uk/

NAPIT Practical Guide: Solar Photovoltaic Systems digital book now available: https://www.napit.org.uk/news/article/NAPIT-Practical-Guide-Solar-Photovoltaic-Systems-digital-book-now-available.aspx

NHIC Doorstep Digest on Solar Panels: https://nhic.org.uk/doorstep-digests/guide-to-solar-panels/

The NHIC Door Step Digests: Free Consumer Guides on the NHIC website: https://nhic.org.uk/doorstep-digests/

Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50

Our sponsors - CORGI Services and Recticel

https://corgiservices.com/

https://www.recticelinsulation.com/en-gb/home

Visit the NHIC website: https://nhic.org.uk/

What You Will Learn:

• Trends in Water Usage: Understand the current trends and statistics related to water use in bathrooms, shedding light on consumer habits and the potential for water conservation.
• Water Scarcity and Efficiency Products: Explore the significance of water scarcity and discover the water-efficient products that can make a difference in reducing household water consumption.
• Understanding Part G of Building Regulations: Gain insights into Approved Document G, which covers sanitation, hot water safety, and water efficiency, and how it influences building practices and homeowner choices.

Episode Highlights:

• Interview with Tom Reynolds: Listen to Tom discuss the implications of water efficiency measures and the role of manufacturers in promoting sustainable bathroom solutions.
• Case Studies on Water Efficiency: Explore real-life examples where changes in water usage habits and the installation of efficient fixtures have led to significant water and energy savings.
• Advice for Homeowners: Practical tips for homeowners on choosing water-efficient fixtures and understanding the regulatory requirements when renovating or building new homes.

Whether you're involved in the building industry, planning a home renovation, or simply interested in reducing your water footprint, this episode offers valuable insights into making responsible water use decisions both now and in the future.

Resources Mentioned:

Find further information on bathroom habits and water-efficient products advocated by the BMA: https://bathroom-association.org.uk/

Part G - Building Regulations - Access the full text of Approved Document G for detailed regulatory guidance on water efficiency: https://www.gov.uk/government/publications/sanitation-hot-water-safety-and-water-efficiency-approved-document-g

Waterwise - An additional resources on water conservation and efficiency practices: https://www.waterwise.org.uk/

NHIC Doorstep Digest on Water Efficiency: https://nhic.org.uk/doorstep-digests/water-use-part-g-and-water-efficiency/

The NHIC Door Step Digests: Free Consumer Guides on the NHIC website: https://nhic.org.uk/doorstep-digests/

Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50

Our sponsors - CORGI Services and Recticel

https://corgiservices.com/

https://www.recticelinsulation.com/en-gb/home

Visit the NHIC website: https://nhic.org.uk/

What You Will Learn:

• Advancements in Glazing Technology: Insight into how modern glazing technologies can drastically improve home energy efficiency and overall comfort.
• Importance of Quality Installation: Learn why professional installation is critical to maximizing the effectiveness of advanced glazing.
• Regulatory Compliance: Understanding the compliance with building regulations that is essential for successful window and door installations.

Episode Highlights:

• Energy Efficiency Benefits: Chris details how energy-efficient glazing reduces heating and cooling costs, making an environmental and economic impact.
• Choosing the Right Glazing: Discussion on how homeowners can choose the right type of glazing materials and designs to fit their specific needs and aesthetic preferences.
• Consumer Protection: Tips on ensuring that your glazing installation comes with the appropriate warranties and adheres to the highest industry standards.

Whether you are upgrading your windows for better energy performance or considering new glazing as part of a renovation, this episode provides valuable insights into making informed decisions that enhance both the efficiency and aesthetics of your home.

Resources Mentioned:

Glass and Glazing Federation (GGF) - Access a wealth of resources on glazing standards and practices that GGF promotes to ensure quality and sustainability in the industry: https://www.ggf.org.uk/

GGF Member Directory - Find accredited professionals and trusted contractors for your glazing projects: https://www.ggf.org.uk/members/

NHIC Doorstep Digest on Replacement Doors and Windows: https://nhic.org.uk/doorstep-digests/guide-to-replacement-windows-and-doors/

The NHIC Door Step Digests: Free Consumer Guides on the NHIC website: https://nhic.org.uk/doorstep-digests/

Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50

Our sponsors - CORGI Services and Recticel

https://corgiservices.com/

https://www.recticelinsulation.com/en-gb/home

Visit the NHIC website: https://nhic.org.uk/

What You Will Learn:

• The Importance of Compliance in Drainage: Explore why adherence to industry standards and regulations is vital for safety and efficiency in drainage operations.
• Role of NADC: Discover how the NADC supports drainage contractors in achieving and maintaining high standards of practice.
• Benefits of DrainSafe: Learn about the DrainSafe scheme and how it aids consumers in finding reliable and competent drainage experts.

Episode Highlights:

• Expert Insights: Gain valuable insights from industry experts on current challenges and solutions within the drainage sector.
• Consumer Guidance: Tips on how consumers can ensure their drainage issues are handled by qualified and competent professionals.
• Case Studies: Real-world examples illustrating the positive impact of following best practices and the risks of non-compliance.

Whether you're a professional within the drainage sector or a homeowner seeking reliable services, this episode offers essential knowledge on maintaining standards and utilizing resources like NADC and DrainSafe to ensure quality drainage solutions.

Resources Mentioned:

National Association of Drainage Contractors (NADC) - Official site providing information on membership, standards, and training for drainage professionals: https://nadc.org.uk/

DrainSafe - Explore this initiative by NADC aimed at ensuring quality and safety in drainage services through a register of certified professionals: https://drainsafe.org/

NHIC Doorstep Digest on Public Sewers, Private Sewers and Drain Surveys: https://nhic.org.uk/doorstep-digests/public-sewers-private-sewers-and-drain-surveys/

The NHIC Door Step Digests: Free Consumer Guides on the NHIC website: https://nhic.org.uk/doorstep-digests/

Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50

Our sponsors - CORGI Services and Recticel

https://corgiservices.com/

https://www.recticelinsulation.com/en-gb/home

Visit the NHIC website: https://nhic.org.uk/

What You Will Learn:

• NFRC's Impact on Roofing Standards: Understand the NFRC's role in setting and maintaining high standards within the roofing industry.
• Importance of Certification Schemes: Learn about the RoofCert accreditation scheme and how it contributes to professionalizing the trade.
• Best Practices for Roofing Contractors: Gain insights into the best practices that roofing contractors should follow to ensure top-quality work and customer satisfaction.

Episode Highlights:

• Regulatory Compliance: Discussion on the importance of adhering to building regulations and standards for roofing projects.
• Selecting Competent Contractors: Tips on how homeowners can select competent and qualified roofing professionals.
• Innovations in Roofing: Explore the latest innovations and technological advancements in roofing materials and methods.

Whether you're a roofing professional looking to enhance your skills or a homeowner planning a roofing project, this episode provides crucial insights into selecting the right contractors and understanding the importance of certifications and standards in the roofing industry.

Resources Mentioned:

National Federation of Roofing Contractors (NFRC) - Access comprehensive resources on roofing standards and practices promoted by the NFRC: https://www.nfrc.co.uk/

RoofCert - Discover how this certification program is transforming the roofing sector by ensuring skill and competence: https://roofcert.co.uk/

NFRC Competent Person Scheme - Learn how this scheme enables roofing contractors to self-certify their compliance with building regulations: https://nfrccps.com/

NHIC Doorstep Digest on Roof Repairs and Refurbishment: https://nhic.org.uk/doorstep-digests/roofing-repairs-and-refurbishment/

The NHIC Door Step Digests: Free Consumer Guides on the NHIC website: https://nhic.org.uk/doorstep-digests/

Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50

Our sponsors - CORGI Services and Recticel

https://corgiservices.com/

https://www.recticelinsulation.com/en-gb/home

Visit the NHIC website: https://nhic.org.uk/

What You Will Learn:

• The historical context of mistrust between homeowners and installers and the pivotal factors that contribute to it.
• Details on the Building Safety Act 2022 and how it aims to enhance safety and accountability in building practices.
• Specific rights, responsibilities, and reasonable expectations for both homeowners and installers to foster a transparent relationship.

Featured Guest:

• Anna Thompson, Head of Engagement at Local Authority Building Control (LABC)

Resources Mentioned:

Competent Person Schemes: https://www.gov.uk/guidance/competent-person-scheme-current-schemes-and-how-schemes-are-authorised#current-schemes

LABC: https://www.labc.co.uk/

LABC’s Front Door: https://labcfrontdoor.co.uk/

Ask Anna: https://labcfrontdoor.co.uk/ask-anna

TrustMark

NHIC Doorstep Digest on Improving Trust in Home Improvement Projects: https://nhic.org.uk/doorstep-digests/improving-trust-in-home-improvement-projects/

The NHIC Door Step Digests: Free Consumer Guides on the NHIC website: https://nhic.org.uk/doorstep-digests/

Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50

Our sponsors - CORGI Services and Recticel

https://corgiservices.com/

https://www.recticelinsulation.com/en-gb/home

Visit the NHIC website: https://nhic.org.uk/

Join us for an enlightening discussion on the crucial role of insulation in enhancing home energy efficiency. Sandy MacGregor from Energystore sheds light on how proper insulation not only saves energy but also improves the comfort of your living environment.

Key Topics Covered:

1. Introduction to Insulation:

• What is insulation, and why is it so important for your home?
• Overview of different types of insulation materials and where they are best used in a home.

• Discuss the key advantages of insulating your home, including energy savings and improved home comfort.
• How insulation contributes to a home’s overall energy efficiency and environmental impact.

• Common challenges homeowners face with existing insulation.
• Solutions and tips for upgrading insulation effectively.

• Innovations in insulation materials and installation techniques.
• Trends in sustainability and energy efficiency that could influence future insulation standards.

Featured Guest:

• Sandy MacGregor, an expert from Energystore, provides in-depth knowledge on the importance and benefits of proper home insulation.

Resources Mentioned:

Energystore Website: Learn more about insulation options and services provided by Energystore at Visit Energystore.

NHIC Doorstep Digest on Insulation: For more detailed information on home insulation, check out the NHIC's guide here.

The NHIC Door Step Digests: Free Consumer Guides on the NHIC website: https://nhic.org.uk/doorstep-digests/

Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50

Our sponsors - CORGI Services, Recticel and EnviroVent:

https://corgiservices.com/

https://www.envirovent.com/

https://www.recticelinsulation.com/en-gb/home

Visit the NHIC website: https://nhic.org.uk/

How to Get Involved:

If you're considering upgrading or installing new insulation, this episode is a must-listen. Share your insulation experiences or questions with us on our social media channels, and join the conversation about making homes more energy-efficient.

Join us as we explore the critical role of Insurance Backed Guarantees (IBGs) in home improvements with Gemma Swankie, Client Development Director at Quality Assured National Warranties and Non-Executive Director of the NHIC. This episode will help homeowners understand how IBGs provide protection and peace of mind for their renovation projects.

Key Topics Covered:

1. Introduction to IBGs:

• Explanation of what Insurance Backed Guarantees are and their importance for homeowners undertaking home improvement projects.
• Benefits of IBGs in providing security and confidence in the quality of workmanship.

• Discussion on the common challenges related to IBGs within the home improvement industry.
• How these challenges impact consumers and what is being done to address them.

• The importance of choosing compliant products and certified competent professionals for installation.
• How homeowners can use resources like TrustMark to find reliable service providers.

• Encouragement for homeowners not to delay necessary replacements and upgrades.
• Benefits of replacing windows and doors earlier for better energy efficiency and cost savings.

Featured Guest:

Gemma Swankie, Client Development Director at Quality Assured National Warranties and Non-Executive Director of the NHIC, provides expert insights into the benefits and nuances of IBGs.

Resources Mentioned:

NHIC Doorstep Digest on IBGs: For an in-depth look at Insurance Backed Guarantees, check out the guide here.

TrustMark: Find certified installers and compliant products through TrustMark, the Government Endorsed Quality Scheme.

The QANW website: https://qanw.co.uk/

The NHIC Door Step Digests: Free Consumer Guides on the NHIC website: https://nhic.org.uk/doorstep-digests/

Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50

Our sponsors - CORGI Services, Recticel and EnviroVent:

https://corgiservices.com/

https://www.envirovent.com/

https://www.recticelinsulation.com/en-gb/home

Visit the NHIC website: https://nhic.org.uk/

Episode Overview:

In this episode, we dive into the details of Energy Performance Certificates (EPCs) with Faisal Hussain, Chief Executive of HICS, HIES, and DGCOS. Learn what an EPC is, why it’s important for your property, and how it can help you make informed decisions to improve your home's energy efficiency.

Key Topics Covered:

1. What is an EPC Certificate?

• Explanation of EPCs and their importance in the housing market.
• How EPCs help homeowners understand and improve energy efficiency.

• Detailed walkthrough of the elements included in an EPC.
• What each rating and section means for homeowners.

• Discussion on potential enhancements and changes in EPC assessments.
• How these changes could benefit homeowners and the environment.

Featured Guest:

• Faisal Hussain, Chief Executive of HICS, HIES, and DGCOS, brings deep insights into the significance and mechanics of EPC Certificates.

Resources Mentioned:

Guide to EPC Certificates: For a more detailed understanding, check out the NHIC's Doorstep Digest on EPC Certificates here.

The NHIC Door Step Digests: Free Consumer Guides on the NHIC website: https://nhic.org.uk/doorstep-digests/

Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50

Our sponsors - CORGI Services, Recticel and EnviroVent:

https://corgiservices.com/

https://www.envirovent.com/

https://www.recticelinsulation.com/en-gb/home

Visit the NHIC website: https://nhic.org.uk/

How to Get Involved:

Explore the benefits of understanding and improving your home's energy performance through an EPC. Engage with us on our social media channels to discuss your experiences and tips for enhancing home energy efficiency.

Join us as we explore how CORGI Pay is transforming the way trade professionals handle payments. Our guest, Chris Smith from CORGI Pay, discusses how this innovative solution addresses the industry's challenges with late and non-payments, streamlining business operations for tradespeople across the sector.

Key Topics Covered:

1. Introduction to CORGI Pay:
   • Overview of CORGI Pay and its objectives.
   • Chris Smith's role at CORGI Pay.
2. Problem Space Focus:
   • Discussing cash flow challenges and administrative burdens in the trade sector.
   • Insights into how CORGI Pay alleviates these common issues.
3. Solutions & Future Vision:
   • Detailed explanation of CORGI Pay's functionalities including job request handling, quoting, payment processing, and invoicing.
   • Future plans for CORGI Pay and potential enhancements.
4. Integration with CORGI Trade:
   • Conceptual discussion on how CORGI Trade will integrate various services to create a comprehensive solution for tradespeople.
   • The envisioned role of CORGI Trade in supporting the trades sector.
5. Brand & Industry Context:
   • CORGI's brand heritage and its impact on trust and reliability.
   • Discussion on how CORGI is adapting to modern challenges in the trades sector.

Featured Guest:

• Chris Smith, representative from CORGI Pay, discussing the platform's impact and benefits for tradespeople.

Resources Mentioned:

• CORGI Pay Website: Visit CORGI Pay for more information on how to streamline your trade business payments.

How to Get Involved:

Explore CORGI Pay for your business and see how it can resolve payment delays and improve cash flow. Join the discussion on our social media channels and share your experiences with payment solutions in the trades sector.

Resources and useful links from the episode:

The NHIC Door Step Digests: Free Consumer Guides on the NHIC website: https://nhic.org.uk/doorstep-digests/

Visit the CORGI Pay website: https://www.corgipay.co.uk/

Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50

Our sponsors - CORGI Services, Recticel and EnviroVent:

https://corgiservices.com/

https://www.envirovent.com/

https://www.recticelinsulation.com/en-gb/home

Visit the NHIC website: https://nhic.org.uk/

Join us in a compelling discussion on the evolution of building control and its impact on the construction industry. Hosted by Anna Scothern, this episode features Lorna Stimpson, CEO of Local Authority Building Control, who shares insights into the sector's transformation, the importance of education and training, and LABC's ongoing corporate renewal process.

Key Topics Covered:

1. Impact of Building Control on Professionalism and Mental Health: Exploring how building control careers support professional development and mental well-being.
2. Advocacy for Higher Standards: The push for improved professionalism across the building control sector.
3. Training Initiatives and Corporate Renewal: Unpacking LABC's initiatives to employ trainees, enhance training, and undergo a significant corporate renewal to better serve the industry.
4. Building Control as a Career Path: Promoting building control as a rewarding and positive career choice.
5. Public Education on Building Rights and Responsibilities: Discussing efforts to educate homeowners about their rights and the importance of building control in ensuring safe, compliant construction.

Featured Guest:

• Lorna Stimpson, CEO of Local Authority Building Control.

How to Get Involved:

Join the conversation about the importance of building control and how it shapes the construction industry. Engage with us through our social media channels, share your thoughts, and learn more about how you can contribute to improving building standards.

Resources and useful links from the episode:

The NHIC Door Step Digests: Free Consumer Guides on the NHIC website: https://nhic.org.uk/doorstep-digests/

https://www.labc.co.uk/ - Discover more about building regulations and LABC's services.

https://www.labc.co.uk/about-labc/careers - Explore career opportunities and join the team at LABC.

https://labcfrontdoor.co.uk/ - LABC’s FrontDoor: Practical advice on home improvements

https://labcfrontdoor.co.uk/ask-anna - LABC’s Ask Anna: Frequently asked questions about home improvement projects

https://nhic.podbean.com/e/building-control-consumer-advice-and-the-nhic-consumer-voice-working-group-with-anna-thompson-from-labc/ - Building Control, Consumer Advice podcast episode with Anna Thompson from LABC

Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50

Our sponsors - CORGI Services, Recticel and EnviroVent:

https://corgiservices.com/

https://www.envirovent.com/

https://www.recticelinsulation.com/en-gb/home

Visit the NHIC website: https://nhic.org.uk/

Hosted by Anna Scothern, this episode features insights from Graham Lock of Low Carbon Homes, discussing the challenges, innovations, and crucial strategies for retrofitting homes for energy efficiency and sustainability.

Key Topics Covered:

1. Importance of Retrofitting: Explore why retrofitting reduces energy consumption and improves home sustainability.
2. Challenges in Retrofitting: Graham Lock discusses common obstacles homeowners face, including financial barriers, finding skilled tradespeople, and understanding the right measures to implement.
3. Innovative Solutions: Highlighting new technologies and approaches that make retrofitting more accessible and effective.
4. Government Initiatives and Support: Overview of current government schemes that support retrofitting efforts.
5. Call to Action: Encouraging listeners to take proactive steps towards retrofitting their homes during Retrofit Action Week.

Featured Guest:

• Danny Graham, an expert in sustainable building practices and an advocate for energy-efficient homes. Learn more about Graham and his work at Low Carbon Homes.

We encourage all our listeners to actively participate in Retrofit Action Week by exploring ways to retrofit their homes and attending local events. For more ideas on how to get involved and make a difference, visit the Retrofit Action Week’s official website linked above.

Resources and useful links from the episode:

The NHIC Door Step Digests: Free Consumer Guides on the NHIC website: https://nhic.org.uk/doorstep-digests/

Retrofit Action Week Events - Join events and webinars throughout the week to get involved and learn more: https://actionretrofit.com/retrofit-action-week-greater-manchester-2024

Low Carbon Homes website – Find comprehensive resources and information on retrofitting and energy efficiency: https://lowcarbonhomes.uk

Government Energy Grants Guide - Details on available grants and how to apply: https://www.gov.uk/government/collections/find-energy-grants-for-you-home-help-to-heat

Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50

Our sponsors - CORGI Services, Recticel and EnviroVent:

https://corgiservices.com/

https://www.envirovent.com/

https://www.recticelinsulation.com/en-gb/home

Visit the NHIC website: https://nhic.org.uk/

The discussion aims to address various operational challenges faced by tradespeople, small businesses, and sole traders, and to provide insights into efficient operational practices.

This episode, hosted by NHIC Chief Exec Anna Scothern, covers the day-to-day operations of businesses in the RMI and Home Improvement sector and includes, planning, time management, budgeting, and accounts, and the impact of being part of schemes like DGCOS, HICS, and HIES.

Joining us are Thom Emerson, Managing Director at Ideal Window Solutions (IWS), and Faisal Hussain, Chief Executive of DGCOS, HICS, and HIES.

Resources and useful links from the episode:

Ideal Widow Solutions website: https://www.idealwindowsolutions.co.uk/

HIES Consumer Code: https://www.hiesscheme.org.uk/

Our sponsors – DGCOS the Double Glazing and Conservatory Ombudsman, HICS Consumer Protection and HIES Consumer Code:

https://www.dgcos.org.uk/

https://www.hiesscheme.org.uk/

Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50

Doorstep Digests - free consumer guides on the NHIC website: https://nhic.org.uk/doorstep-digests

Visit the NHIC website: https://nhic.org.uk/

In this episode, we discuss the various aspects of financial management, including sales and marketing activities, costing, profit analysis, and the importance of keeping on top of finances.  

We also explore the impacts and benefits of being part of schemes such as DGCOS, HICS, and HIES, and covered strategies to help businesses navigate financial challenges effectively.

The discussion includes practical advice on setting up processes, understanding percentages, and adapting to changing market conditions to ensure profitability and business growth.

This episode is hosted by NHIC Chief Executive, Anna Scothern, and is joined by Paul Clifton, a Sales and Profit Coach, and Faisal Hussain, Chief Executive of DGCOS, HICS, and HIES.

Resources and useful links from the episode:

Windows Installer Sales Lab: https://windowinstallersaleslab.co.uk/

HIES Consumer Code: https://www.hiesscheme.org.uk/

Our sponsors – DGCOS the Double Glazing and Conservatory Ombudsman, HICS Consumer Protection and HIES Consumer Code:

https://www.dgcos.org.uk/

https://www.hiesscheme.org.uk/

Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50

Doorstep Digests - free consumer guides on the NHIC website: https://nhic.org.uk/doorstep-digests

Visit the NHIC website: https://nhic.org.uk/

In this episode, we're discussing the latest changes to building regulations and how these impact businesses in the home improvement sector and consumers. 

Joining us on the episode are two guests: Jon Vanstone, Chair of the competency scheme CERTAS and Faisal Hussain, Chief Executive at DGCOS - The Double Glazing and Conservatory Ombudsman Scheme.

After the Grenfell tragedy, changes were made to the Building Safety Act to improve how things work in the construction sector in the UK covering the entire built environment.  We’ll discuss what these changes are, how they impact you and how to begin navigating through this changing landscape.

Resources and useful links from the episode:

CERTAS: https://www.certass.co.uk/

The Building Safety Act: https://www.gov.uk/guidance/the-building-safety-act

HIES Consumer Code: https://www.hiesscheme.org.uk/

Our sponsors – DGCOS the Double Glazing and Conservatory Ombudsman, HICS Consumer Protection and HIES Consumer Code:

https://www.dgcos.org.uk/

https://www.hiesscheme.org.uk/

Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50

Doorstep Digests - free consumer guides on the NHIC website: https://nhic.org.uk/doorstep-digests

Visit the NHIC website: https://nhic.org.uk/

In this episode, we're exploring incentives and grants, what they are, how to find them and why they are important within the sector, for both businesses and consumers

We’ll look at

• Levers that the government can utilise to incentive behaviour change
• How incentives and grants can stimulate markets
• How they can stimulate and create innovation
• How they support consumers

Joining us on the episode are two guests: Stew Horne, Head of Policy at Energy Saving Trust, and Faisal Hussain, Chief Executive at HIES Consumer Code

Resources and useful links from the episode:

Energy Saving Trust: https://energysavingtrust.org.uk/

HIES Consumer Code: https://www.hiesscheme.org.uk/

Our sponsors – DGCOS the Double Glazing and Conservatory Ombudsman, HICS Consumer Protection and HIES Consumer Code:

https://www.dgcos.org.uk/

https://www.hiesscheme.org.uk/

Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50

Doorstep Digests - free consumer guides on the NHIC website: https://nhic.org.uk/doorstep-digests

Visit the NHIC website: https://nhic.org.uk/

In this episode, we’re discussing selling and marketing in a sector that has been impacted by the cost-of-living crisis and consumers are looking for lower prices and are open to unregulated work for cash, which can lead to a drop in quality.

This can make it harder for professionals to succeed.

We're joined by Gemma McGougan from HIES Consumer Code, and Daniel Harrison and Rhys Jones from TrustMark. Together, we'll explore a range of topics crucial for small businesses and sole traders, from USPs to new technologies in our sector.

Resources and useful links from the episode:

HIES Consumer Code: https://www.hiesscheme.org.uk/

TrustMark website: https://www.trustmark.org.uk/scheme-provider

ChatGPT: https://chatgpt.com/auth/login

Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50

Our sponsors – DGCOS the Double Glazing and Conservatory Ombudsman and HIES Consumer Code:

https://www.dgcos.org.uk/

https://www.hiesscheme.org.uk/

Visit the NHIC website: https://nhic.org.uk/

Free Doorstep Digests consumer guides on the NHIC website: https://nhic.org.uk/doorstep-digests

In this episode, we're shining a light on the solar industry, exploring the pivotal role of collaboration across the supply chain and beyond.

Joining us are two distinguished guests: Jonathon Moorhouse, Head of Business at HIES, and Jack White from Segen, the UK's leading renewables distributor.

In the solar sector, where technology and market demands evolve rapidly, collaboration isn't just beneficial; it's essential.

By working together, we can standardise practices, share knowledge, and drive innovation, ensuring that the industry grows sustainably and remains competitive.

Resources and useful links from the episode:

Free Doorstep Digests consumer guides on the NHIC website: https://nhic.org.uk/doorstep-digests

Segen website: https://www.segen.co.uk/

Sign up for the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50

Our sponsors – DGCOS the Double Glazing and Conservatory Ombudsman and HIES Consumer Code:

https://www.dgcos.org.uk/

https://www.hiesscheme.org.uk/

Visit the NHIC website: https://nhic.org.uk/

🎧 Discover what's happening behind the scenes in the home improvement market. From economic downturns to surging demands, Brian provides an insightful analysis based on the Barbour ABI Home Improvement Report. Don’t miss out on expert insights that could shape your decisions in this ever-evolving industry! 📊

Barbour ABI will be launching the 2024 Home Improvement Report at InstallerSHOW 2024 on the 25th of June at the NEC, in Birmingham.  Don’t miss this insightful report on the sector!

Resources and useful links from the episode:

The NHIC Door Step Digests: Free Consumer Guides on the NHIC website: https://nhic.org.uk/doorstep-digests/

Visit the Barbour ABI website: https://barbour-abi.com/

Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50

Our sponsors - CORGI Services, Recticel and EnviroVent:

https://corgiservices.com/

https://www.envirovent.com/

https://www.recticelinsulation.com/en-gb/home

InstallerShow2024: https://www.installershow.com/

Visit the NHIC website: https://nhic.org.uk/

Clean Air Day is on the 20th of June 2024.  Join us as we dive deep into the importance of maintaining good air quality in your living spaces.

In this episode, Anna Scothern is joined by Larry Soper from EnviroVent, who brings his expert insights on common issues like mould, condensation, and invisible pollutants.

Discover practical tips and innovative solutions to ensure your home is not just safe but a sanctuary for your health.

📅 Released just in time for Clean Air Day on June 20th, our latest episode is packed with advice, stories, and a look at the cutting-edge products from EnviroVent that are leading the way in air quality innovation.

Resources and useful links from the episode:

The NHIC Door Step Digests: Free Consumer Guides on the NHIC website: https://nhic.org.uk/doorstep-digests/

Visit the EnviroVent website: https://www.envirovent.com/

Clean Air Day 2024: https://www.actionforcleanair.org.uk/campaigns/clean-air-day

Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50

Our sponsors - CORGI Services, Recticel and EnviroVent:

https://corgiservices.com/

https://www.envirovent.com/

https://www.recticelinsulation.com/en-gb/home

InstallerShow2024: https://www.installershow.com/

Visit the NHIC website: https://nhic.org.uk/

OVO Energy describes itself as a collection of companies with a single vision: to power human progress with clean affordable energy for everyone. Stating that the climate crisis is humanity's greatest challenge and the OVO Group organisation are all working together to lower their collective carbon emissions to zero. 

Alex Thwaites from OVO tells us about what inspires him to work in the domestic energy sector, a little bit more about OVO and why zero-carbon living is so important.

Resources and useful links from the episode:

Free Consumer Guides on the NHIC website: https://nhic.org.uk/consumer-guides/

CORGI HomePlan: https://corgihomeplan.co.uk/

Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50

Our sponsors - CORGI Services, Recticel and EnviroVent:

https://corgiservices.com/

https://www.envirovent.com/

https://www.recticelinsulation.com/en-gb/home

InstallerShow2024: https://www.installershow.com/

Visit the NHIC website: https://nhic.org.uk/

Understanding the vital importance of competency, compliance and quality gives homeowners the knowledge they need to avoid legal costs and safety implications and tradespeople the understanding of risks involved with working outside of the regulated space and the benefits to both themselves and homeowners of working within the space. 🔍 In this episode, we discuss 👇 ✅ The importance of the Competency, Compliance and Quality

✅ The risks to homeowners and housing stock

✅ Cost implications and legal dangers for homeowners

✅ The importance of Building Control and Competency Schemes as safety nets

✅ Impact of the Grenfell tragedy and changes being made

✅ How the NHIC is engaging homeowners and tradespeople

✅ Engaging with the younger generations

✅ Wider Industry impact

✅ Current trends and challenges

Resources and useful links from the episode:

Free Consumer Guides on the NHIC website: https://nhic.org.uk/consumer-guides/

A list of UK Competency Schemes: https://www.gov.uk/building-regulations-competent-person-schemes

Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50

Our sponsors - CORGI Services, Recticel and EnviroVent:

https://corgiservices.com/

https://www.envirovent.com/

https://www.recticelinsulation.com/en-gb/home

InstallerShow2024: https://www.installershow.com/

Visit the NHIC website: https://nhic.org.uk/

Dan also chairs the NHIC’s Carbon and Energy Efficiency Working Group 🔍 In this episode, we discuss 👇 ✅ Consumer awareness of carbon and energy efficiency ✅ Innovation in the energy efficiency space ✅ Impact of carbon and energy efficiency education on housing stock ✅ Government net-zero targets ✅ Attracting new talent to the sector ✅ Educating the existing workforce ✅ Engaging with the younger generations

Resources and useful links from the episode:

Free Consumer Guides on the NHIC website: https://nhic.org.uk/consumer-guides/

Visit the Construction Leadership Council’s website:  https://www.constructionleadershipcouncil.co.uk/

Visit the GQA Qualifications website: https://gqaqualifications.com/

Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50

Our sponsors - CORGI Services, Recticel and EnviroVent:

https://corgiservices.com/

https://www.envirovent.com/

https://www.recticelinsulation.com/en-gb/home

InstallerShow2024: https://www.installershow.com/

Visit the NHIC website: https://nhic.org.uk/

In this episode welcome a very special guest, Anna Thompson, Head of Engagement at LABC - Local Authority Building Control. Not only is Anna a pivotal figure in LABC and the expert source of knowledge on LABC Front Door's “Ask Anna” (an absolute treasure trove of helpful information and guidance), but she also chairs the NHIC Consumer Voice working group, an integral part of the NHIC that focuses on the consumer and homeowner perspective in home improvement. 🔍 In this episode, we delve deep into what home improvement means from the eyes of the homeowner. Anna shares invaluable insights and tips, making this a must-listen for anyone planning to make their house a better home and highlighting the meaning and importance of competent professionals and best practices on how to find the right tradespeople to work on your home.  We also learn more about the NHIC’s Consumer Voice working group and its part in the Home Improvement and domestic RMI sector from the perspective of the consumer.

Lots of valuable insights, guidance and advice in this episode, which we hope you enjoy!

Resources and useful links from the episode:

Visit the LABC website: https://www.labc.co.uk/

Visit LABC’s FrontDoor and “Ask Anna”: https://labcfrontdoor.co.uk/

Free Consumer Guides on the NHIC website: https://nhic.org.uk/consumer-guides/

Visit the NHIC website: https://nhic.org.uk/

We’ll be discussing topics such as taking control of your financial position, minimising your financial stress, understanding what support is available, looking at various options around debt solutions and looking at how the schemes, in particular, help support their members financial health

In this episode, we welcome Greg Jenkinson from StepChange and Mike McGougan, head of membership at HIES Consumer Code and consumer protection schemes DGCOS and HICS.

Our special metal health series of podcasts is sponsored by the Double Glazing & Conservatory Ombudsman (DGCOS): https://www.dgcos.org.uk/ , HICS Consumer Protection: https://www.hicsscheme.org.uk/ and HIES Consumer Code: Renewable Energy Installation Protection Scheme: https://www.hiesscheme.org.uk/

StepChange is the UK's Largest Debt Charity. They provide the UK's most comprehensive debt advice service. Since 1993, StepChange have helped 7.5 million people with debt problems take back control of their finances and their lives. In 2022 they helped 25,516 clients become debt-free

The Double Glazing & Conservatory Ombudsman Scheme is a consumer protection organisation designed to bring peace of mind to homeowners. DGCOS Ombudsman Scheme Visit our Installers Site Home About Consumer Advice - Important information about your protection Alternative Dispute Resolution (ADR) George Clarke Accreditation Ombudsman.

HICS is a leading consumer protection organisation that can cover a wide range of home improvement installations carried out by one of its accredited members.

HEIS Consumer Code is a Chartered Trading Standards Institute (CTSI) approved Consumer Code, HIES is a leading consumer protection organisation covering the installation of home energy products.

Resources and useful links from the episode:

Visit the StepChange website: https://www.stepchange.org/

Visit the NHIC website: https://nhic.org.uk/

In this informative episode, we speak to GP Rachel Cooper and Cathy O'Hara, Central Support manager at HIES Consumer Code and consumer protection schemes DGCOS and HICS, about anxiety and depression and the impacts of both and managing common mental health problems such as anxiety and depression, learning how to build resilience and a strong mindset, managing critical injuries and illnesses and drugs and alcohol.

Our special metal health series of podcasts is sponsored by the Double Glazing & Conservatory Ombudsman (DGCOS): https://www.dgcos.org.uk/ , HICS Consumer Protection: https://www.hicsscheme.org.uk/ and HIES Consumer Code: Renewable Energy Installation Protection Scheme: https://www.hiesscheme.org.uk/

The Double Glazing & Conservatory Ombudsman Scheme is a consumer protection organisation designed to bring peace of mind to homeowners. DGCOS Ombudsman Scheme Visit our Installers Site Home About Consumer Advice - Important information about your protection Alternative Dispute Resolution (ADR) George Clarke Accreditation Ombudsman.

HICS is a leading consumer protection organisation that can cover a wide range of home improvement installations carried out by one of their accredited members.

HEIS Consumer Code is a Chartered Trading Standards Institute (CTSI) approved Consumer Code, HIES is a leading consumer protection organisation covering the installation of home energy products.

Resources and useful links:

Visit the Band Of Builders website: https://bandofbuilders.org/

Visit the Andy Mans Club website: https://andysmanclub.co.uk/

Visit the Mates In Mind website: https://www.matesinmind.org/

Visit the Lighthouse website: https://www.lighthousecare.org/

Visit the StepChange website: https://www.stepchange.org/

Visit the Samaritans website: https://www.samaritans.org/

Visit the NHIC website: https://nhic.org.uk/

We’ll be discussing the importance of training, better management, communications and having resources available to support mental health in the workplace.

In this episode, we welcome Martin Lockham from Mates in Mind and Louise Auld from HIES Consumer Code and consumer protection schemes DGCOS and HICS.

Our special metal health series of podcasts is sponsored by the Double Glazing & Conservatory Ombudsman (DGCOS): https://www.dgcos.org.uk/ , HICS Consumer Protection: https://www.hicsscheme.org.uk/ and HIES Consumer Code: Renewable Energy Installation Protection Scheme: https://www.hiesscheme.org.uk/

Mates in Mind is a leading UK charity raising awareness and addressing the stigma of poor mental health. We promote and lead on the development of positive mental wellbeing within the workplace. Mates in Mind works across industries, focusing on construction, as well as related sectors including transport, logistics, manufacturing, and others.

The Double Glazing & Conservatory Ombudsman Scheme is a consumer protection organisation designed to bring peace of mind to homeowners. DGCOS Ombudsman Scheme Visit our Installers Site Home About Consumer Advice - Important information about your protection Alternative Dispute Resolution (ADR) George Clarke Accreditation Ombudsman.

HICS is a leading consumer protection organisation that can cover a wide range of home improvement installations carried out by one of their accredited members.

HEIS Consumer Code is a Chartered Trading Standards Institute (CTSI) approved Consumer Code, HIES is a leading consumer protection organisation covering the installation of home energy products.

Resources and useful links from the episode:

Visit the Mates In Mind website: https://www.matesinmind.org/

Visit the NHIC website: https://nhic.org.uk/

We’ll be discussing:

• Statistics on how much loneliness is an issue.
• Strategies to manage loneliness and working away from home.
• Hubs around the UK that can help and support.
• Drugs and alcohol and strategies for coping.

In this episode, we welcome Tony Steel from Band of Builders and Jonathon Moorhouse from HIES Consumer Code and consumer protection schemes DGCOS and HICS.

Our special metal health series of podcasts is sponsored by the Double Glazing & Conservatory Ombudsman (DGCOS): https://www.dgcos.org.uk/ , HICS Consumer Protection: https://www.hicsscheme.org.uk/ and HIES Consumer Code: Renewable Energy Installation Protection Scheme: https://www.hiesscheme.org.uk/

Band of Builders is the National Construction Charity providing practical, financial and wellbeing support for members of the UK construction industry and their families who face adversity due to illness, injury or life-changing circumstances.

Resources and useful links from the episode:

Visit the Band Of Builders website: https://bandofbuilders.org/

Visit the Andy Mans Club website: https://andysmanclub.co.uk/

Visit the Mates In Mind website: https://www.matesinmind.org/

Visit the Lighthouse website: https://www.lighthousecare.org/

Visit the StepChange website: https://www.stepchange.org/

Visit the Samaritans website: https://www.samaritans.org/

Visit the NHIC website: https://nhic.org.uk/

In this episode, we welcome Michael McGougan, Head of Membership from HIES Consumer Code and consumer protection schemes DGCOS and HICS, and George Jones from Cahill Renewables.

Top takeaways from the episode:

• Prioritise tasks to help with work/life balance
• Use lists to structure long-term, short term and immediate tasks and goals
• Structuring your day to be proactive, rather than reactive
• Understand yourself as well as your audience
• Delegation is empowering others
• Plan and give yourself time to reflect
• Prioritise mental health for yourself and your team members

Our special metal health series of podcasts is sponsored by the Double Glazing & Conservatory Ombudsman (DGCOS): https://www.dgcos.org.uk/ , HICS Consumer Protection: https://www.hicsscheme.org.uk/ and HIES Consumer Code: Renewable Energy Installation Protection Scheme: https://www.hiesscheme.org.uk/

Resources and useful links from the episode:

Visit the Cahill Renewables website: https://www.cahillrenewables.co.uk/

Visit the NHIC website: https://nhic.org.uk/

In this episode, we welcome Hannah Vickers, Chief of Staff at MACE Group and Faisal Hussain, Chief Executive of HIES Consumer Code and talk about how mental health and well-being impact productivity in the sector. 

Our special metal health series of podcasts is sponsored by the Double Glazing & Conservatory Ombudsman (DGCOS): https://www.dgcos.org.uk/, HICS Consumer Protection: https://www.hicsscheme.org.uk/ and HIES Consumer Code: Renewable Energy Installation Protection Scheme: https://www.hiesscheme.org.uk/

Resources and useful links from the episode:

Visit the Construction Leadership Council (CLC) website: https://www.constructionleadershipcouncil.co.uk/

Visit the MACE Group website: https://www.macegroup.com/

Visit the Institute of Civil Engineers website: https://www.ice.org.uk/ 

Visit the NHIC website: https://nhic.org.uk/

In this episode of Net Zero for Nothing we meet Mark Harrison from the Chartered Institute of Building (CIOB).

The CIOB are the Chartered Institute of Building, and we stand for the science, ethics and practice of built environments across the world. Everything we do is to improve the quality of life for those using and creating the built environment.

In the episode, Anna and Mark discuss the importance of those working in the RMI sector and their impact on construction as a whole.

They also discuss the crucial issues of equality, diversity and inclusion within the whole sector.

Visit the COIB website:

CIOB 5-year corporate plan: https://www.ciob.org/institute-governance/corporate-plan

Sign the charter link: https://www.ciob.org/specialreport/charter/diversityandinclusion

The podcast is kindly sponsored by NHIC Members:

Corgi Services Limited

Recticel

Envirovent

For more information on the NHIC and our members please visit the following:

https://nhic.org.uk/  and https://nhic.org.uk/nhic-members/ 

To follow us on social media please search for @TheNHIC 

In this episode of Net Zero for Nothing we meet Mark Woods from Crown Commercial Service, who has exciting news about a new dynamic purchasing system (DPS) that allows micro-SMEs and local tradespeople to access government-funded home improvement works for local authorities, housing associations, and other publicly owned housing providers.

Mark talks about the difference will this new Dynamic Purchasing System make to tradespeople in the domestic repair maintenance and home improvement industry

Thank you for listening to this episode of Net Zero For Nothing, connecting industry, government and householders on the pathway towards zero carbon homes, if you have any questions or comments please do let us know via the podcast comments and we’ll feature them in future episodes.

The URL for the DPS website is https://www.crowncommercial.gov.uk/agreements/RM6241

To use the DPS system, access documents and start the onboarding process, suppliers can head over to https://supplierregistration.cabinetoffice.gov.uk/dps?fh=1#buildingcleaningservices and scroll down to Housing Maintenance & Repair.

The podcast is kindly sponsored by NHIC Members:

Corgi Services Limited

Recticel

Envirovent

For more information on the NHIC and our members please visit:

https://nhic.org.uk/  and https://nhic.org.uk/nhic-members/ 

To follow us on social media please search for @TheNHIC 

In this episode of Net Zero for Nothing we meet Faisal Hussain, CEO at DGCOS, HICS and HIES.

Faisal talks about the benefits of Consumer Protection Schemes across the double glazing, renewables and general home improvement sectors and how members are vetted and accredited so that consumers are protected, which builds trust in quality and work practices across the sectors.

Thank you for listening to this episode of Net Zero For Nothing, connecting industry, government and householders on the pathway towards zero carbon homes, if you have any questions or comments please do let us know via the podcast comments and we’ll feature them in future episodes.

To follow DGCOS, HICS and HEIS on social media, search for @HIES_Scheme and @DGCOS

For more information on the NHIC and our members please visit:

https://nhic.org.uk/  and https://nhic.org.uk/nhic-members/ 

To follow us on social media please search for @TheNHIC 

In this episode of Net Zero for Nothing we meet Harry Tyndall, CRO at Snap IT Ltd. A company that provides on-demand deliveries for tradespeople.

Harry talks about the benefits of using new and emerging digital technologies to help tradespeople access the supply chain for spare parts to fix boilers and toilets and other important facilities in consumer houses. Instead of waiting days for parts to be ordered.

Thank you for listening to this episode of Net Zero For Nothing, connecting industry, government and householders on the pathway towards zero carbon homes, if you have any questions or comments please do let us know via the podcast comments and we’ll feature them in future episodes.

To follow Snap IT on social media please search for @snapitshop

For more information on the NHIC and our members please visit:

https://nhic.org.uk/  and https://nhic.org.uk/nhic-members/ 

To follow us on social media please search for @TheNHIC 

In this episode of Net Zero for Nothing we meet Brian Berry, CEO of the Federation of Master Builders (FMB) and Taskforce Member at the Construction Leadership Council (CLC).

Brian talks about the benefits of creating systems that support the RMI industry instead of bogging it down, the future of the industry and how young people can get involved and the issues facing consumers during a cost of living crisis and how we can come together as an industry to help develop solutions.

Thank you for listening to this episode of Net Zero For Nothing, connecting industry, government and householders on the pathway towards zero carbon homes, if you have any questions or comments please do let us know via the podcast comments and we’ll feature them in future episodes.

To follow The Federation of Master Builders on social media please search for @fmbuilders and https://www.linkedin.com/company/construction-leadership-council/ for the CLC on LinkedIn.

For more information on the NHIC and our members please visit:

https://nhic.org.uk/  and https://nhic.org.uk/nhic-members/ 

To follow us on social media please search for @TheNHIC 

https://constructioncoach.co.uk/

And to download your very own free copy of the Construction Revolution click here 

Collectively we can all #BreakTheBias.

In this series of podcasts celebrating women across construction, we hope to elevate the visibility of women and the role they play in creating a vibrant and thriving construction sector.

We discuss ways we can build workplaces where women thrive and celebrate the women who are forging change and building a better future for themselves and for the wider built environment.

In this episode, we meet Andy Mitchell CBE from the Tideway and the Construction Leadership Council and he shares with us advice he would give his younger self and discuss all things construction and why encouraging diversity and inclusion at all levels of society is not simply a great idea, but essential thinking.

Collectively we can all #BreakTheBias.

In this series of podcasts celebrating women across construction, we hope to elevate the visibility of women and the role they play in creating a vibrant and thriving construction sector.

We discuss ways we can build workplaces where women thrive and celebrate the women who are forging change and building a better future for themselves and for the wider built environment.

In this episode, we meet Jenny Mclaughlin from Heathrow Airport and she shares with us advice she would give her younger self and discuss all things construction and why encouraging diversity and inclusion at all levels of society is not simply a great idea, but essential thinking.

Collectively we can all #BreakTheBias.

In this series of podcasts celebrating women across construction, we hope to elevate the visibility of women and the role they play in creating a vibrant and thriving construction sector.

We discuss ways we can build workplaces where women thrive and celebrate the women who are forging change and building a better future for themselves and for the wider built environment.

In this episode, we meet Alexandra Bolton from the Centre for Digital Built Britain and she shares with us advice she would give her younger self and discuss all things construction and why encouraging diversity and inclusion at all levels of society is not simply a great idea, but essential thinking.

In this episode of Net Zero for Nothing we meet Russell Smith and Tony Beer from NHIC Member Retrofitworks

Russell and Tony talk about why the RetrofitWorks way is revolutionising the way homes are retrofitted across the UK and why this is a pivotal decade for climate change. 

Thank you for listening to this episode of Net Zero For Nothing, connecting industry, government and householders on the pathway towards zero carbon homes, if you have any questions or comments please do let us know via the podcast comments and we’ll feature them in future episodes.

To follow RetrofitWorks on social media please search for @RetrofitWorks

For more information on the NHIC and our members please visit 

https://nhic.org.uk/  and https://nhic.org.uk/nhic-members/ 

To follow us on social media please search for @TheNHIC 

Collectively we can all #BreakTheBias.

In this series of podcasts celebrating women across construction, we hope to elevate the visibility of women and the role they play in creating a vibrant and thriving construction sector.

We discuss ways we can build workplaces where women thrive and celebrate the women who are forging change and building a better future for themselves and for the wider built environment.

In this episode, we meet Lucy Howard Director at Turner and Townsend and she shares with us advice she would give her younger self and discuss all things construction and why encouraging diversity and inclusion at all levels of society is not simply a great idea, but essential thinking.

https://www.turnerandtownsend.com/en/locations/uk/uk/ 

https://www.turnerandtownsend.com/en/careers/ 

Collectively we can all #BreakTheBias.

In this series of podcasts celebrating women across construction, we hope to elevate the visibility of women and the role they play in creating a vibrant and thriving construction sector.

We discuss ways we can build workplaces where women thrive and celebrate the women who are forging change and building a better future for themselves and for the wider built environment.

In this episode, we meet Jo Lucas from Co.Cre8 and Ego to Eco and she shares with us advice she would give her younger self and discuss all things construction and why encouraging diversity and inclusion at all levels of society is not simply a great idea, but essential thinking.

Below are the links to the resources Jo mentioned during this episode:

Wolfgang Butress | The Hive at Kew Gardens 

"You do not rise to the level of your goals, you fall to the level of your systems" James Clear

Collectively we can all #BreakTheBias.

In this series of podcasts celebrating women across construction, we hope to elevate the visibility of women and the role they play in creating a vibrant and thriving construction sector.

We discuss ways we can build workplaces where women thrive and celebrate the women who are forging change and building a better future for themselves and for the wider built environment.

In this episode, we meet Melizza Zanocco from the Infrastructure Clients Group and she shares with us advice she would give her younger self and discuss all things construction and why encouraging diversity and inclusion at all levels of society is not simply a great idea, but essential thinking.

Below are the links to the resources Melissa mentioned during this episode:

Julia Middleton | Women Emerging From Isolation

Supply Chain School

Helena Morrissey | A Good Time to Be a Girl

Mary Ann Seighart | Authority Gap

In this episode of Net Zero for Nothing we’re going to meet Paul Ciniglio, refurbishment lead National Energy Foundation.

Paul introduces us to NEF’s new SuperHomes Rating Scheme and draws out the link between an efficient well maintained home and a better home valuation.

Paul also talks about why this is a pivotal decade for climate change? What do you think that means and what can we do as individuals and families at home - and also what can we do at work? how can we each make a difference?

Thank you for listening to this episode of Net Zero For Nothing, connecting industry, government and householders on the pathway towards zero carbon homes, if you have any questions or comments please do let us know via the podcast comments and we’ll feature them in future episodes.

To follow NEF on social media please search for @TheNEF 

For more information on NEF Superhomes and the SuperHomes network campaign to deliver ‘One million SuperHomes by 2030’. Further details are at www.superhomes.org.uk   

For more information on the NHIC and our members please visit 

https://nhic.org.uk/  and https://nhic.org.uk/nhic-members/ 

To follow us on social media please search for @TheNHIC 

Ciaran talks about the impacts of potential regulatory reform in 2022 and asks if the industry is ready?

He also asks if we are sleepwalking into renewables, and what we should all be doing to prepare.

To follow Ciaran on social media please search for @chrisjyatesuk 

For more information on QASSS ltd go to https://qasss.co.uk/ 

For more information on Dispute Assist go to https://qasss.co.uk/dispute-assist/ 

For more information on the NHIC and our members please visit 

https://nhic.org.uk/  and https://nhic.org.uk/nhic-members/ 

To follow us on social media please search for @TheNHIC 

Chris talks about the macros supply issues which can add complexity but also reassures listeners that there are lots of things that can be done at home now to reduce energy wastage and carbon emissions.

To follow Chris on social media please search for @chrisjyatesuk 

For more information on FETA go to www.feta.co.uk and follow them on social media @FETANews

For more information on the NHIC and our members please visit 

https://nhic.org.uk/  and https://nhic.org.uk/nhic-members/ 

To follow us on social media please search for @TheNHIC 

To follow Anthony on social media please search for @President_LABC 

Anthony's chosen charity for his LABC Presidency term is the Construction Youth Trust to find out more about their amazing work please visit https://www.constructionyouth.org.uk/ 

For more information on ideas for preparing your house for low carbon heating solutions as well as lots of other advice and guidance on home improvement please visit; https://labcfrontdoor.co.uk/ 

For more information on the NHIC and our members please visit 

https://nhic.org.uk/  and https://nhic.org.uk/nhic-members/ 

To follow us on social media please search for @TheNHIC 

**Apologies for the poor quality audio in parts on this podcast. 

We explore Paul's views that quality is the key to improving the nation's homes.

For more information please visit;

https://www.recticelinsulation.com/en-gb/home

https://nhic.org.uk/ 

As COP26 was underway in Glasgow, we were pleased to catch up with Hannah and talk about the CLC, Construct Zero and specifically the role home improvement has within Construct Zero.

We also discussed Hannah's hopes for COP, both in terms of what will be achieved during discussions, but also a renewed enthusiasm from Ministers when they return to business as usual.

For more information please visit;

https://www.constructionleadershipcouncil.co.uk

https://www.constructionleadershipcouncil.co.uk/constructzero

https://nhic.org.uk

In this member series, we introduce member companies of the NHIC to listeners and where we’ll get to know better the thought leaders and inspirational people from across the home improvement sector.

OVO Energy describes itself as a collection of companies with a single vision: to power human progress with clean affordable energy for everyone. Stating that the climate crisis is humanities greatest challenge and the OVO Group organisation are all working together to lower their collective carbon emissions to zero. 

Alex Thwaites from OVO tells us about what inspires him to work in the domestic energy sector, a little bit more about OVO and why zero-carbon living is so important.

Be sure to follow us across social media searching for @THENHIC and subscribe to this podcast Net Zero for Nothing on apple podcasts for Podbean for future episodes.

Thank you for listening to this episode of Net Zero For Nothing, the podcast from the National Home Improvement Council, connecting industry, government and householders on the pathway towards zero carbon homes.

NHIC | The Voice of Home Improvement 

In this episode, we talk to Tom Reynolds, Chief Executive of the Bathroom manufacturer Association about the role legislators have to play in allowing industry to achieve net-zero carbon homes.

Tom makes quite a simple plea; for government to support industries proposed National Retrofit Strtagye, Greening our Homes, that it uses what's already out there and adopts the unified water label and also that legislators adopt a join up approach going forwards.

To find out more about the Bathroom manufacturer Association visit https://bathroom-association.org.uk/ 

and to read Tom's recent address in the House of Lords visit A Joined Up Approach 

This episode of the podcast is part of the NHIC member series where were we introduce member companies of the NHIC to listeners and where we’ll get to know better the thought leaders and inspirational people from across the home improvement sector.