Key Quotes:

“We’re here to solve problems. We don’t sell products; we sell solutions.”

“It’s time to really automate and agentify your operations.”

“Claims is your shop window.”

“I think of AI as the underwriter in the pocket.”

“Fortune favours the brave.”

Resources:

https://www.xceedance.com/

https://www.linkedin.com/company/xceedance 

About the Guest:

Gavin Lillywhite

Senior Vice President, Operating Leader, UKI and Europe

Gavin is a chartered insurer with over 30 years global P&C and Specialty Insurance Underwriting and distribution experience, having spent seven years at Royal & Sun Alliance and 22 years at Allianz, and most recently, Axio, focusing on cyber risk assessment and quantification, working in both the company and Lloyd’s market.

Throughout his career he has held a number of roles including Global Property & Casualty Underwriting, leading the Financial Institutions and Real Estate Underwriting portfolio verticals, Client Management and Head of Global Broker Management, latterly with a EUR4.2Bn portfolio under management with Aon and WTW in addition to previous work with Marsh, AJG, Howden, Lockton, McGill et al and numerous Broker Networks.

Having spent more than half his career in global roles, he has expert knowledge of global insurance markets from the Americas to Asia Pacific and all territories in between across Property & Casualty, Specialty, Credit Solutions, Affinity, Asset Management and Life & Health.

He holds a postgraduate diploma in advanced management from The European School of Management & Technology, Berlin, and in 2005 was also awarded the Burton Rowe Prize for Chartered Insurance Institute Best National Paper in Advanced Broking.

https://www.linkedin.com/in/gavin-lillywhite/

Key Quotes:

“The thing that strikes me most is what hasn't changed... the need to have trust and respect."

"It is absolutely unforgivable for a lawyer to rely on what AI tells you without checking it yourself."

"We've got great stories to tell... insurance is actually such an interesting career to have, as against banking."

"People would ask what sort of law I did. I'd say, 'Insurance,' and they'd just turn and talk to someone else."

"Insurance is so much more interesting than banking."

Resources:

https://www.clydeco.com/en 

https://www.linkedin.com/company/clydeco 

About the Guest:

Michael Payton

Michael is the Chairman of Clyde & Co, having served as the firm's Senior Partner for 30 years, during which period Clyde & Co progressed from a niche shipping firm of 20 Partners to a more broadly based, global world trade practice with approx. 300 Partners.

Michael has acted for Underwriters and Insurers worldwide on most of the major international insurance problems of recent years.

Michael helped to establish and was Chairman of the Solicitors Indemnity Mutual Insurance Association from 1986 until 2007. He has been Chairman of the British Maritime Law Association since 1996. He holds various Non-Executive Directorships, in the insurance industry.  He is Chairman of the International Disputes Resolution Centre, in London.

Michael was voted Senior Partner of the Year at the Legal Business Awards, 2004 and again at the British Legal Awards 2011. In Chambers 2007 he is recorded as 'a true leader of the insurance industry in London, Europe and Asia'. He was a member of the UK Judicial Delegation to India in 2008 for discussions with the President and Judges of the Indian Supreme Court.

Michael was also listed as a leading individual in the 2009 Global Arbitration Review, in which the firm was ranked 11 out of the top 100 global arbitration practices.

In 2011 Michael was awarded the title of Honorary QC.

Key Quotes:

• "Speed, not size, is rapidly becoming the only sustainable advantage in specialty insurance."
• "The industry's digital arms race has moved beyond discussion and into tangible action."
• "As client risks evolve, insurers are rethinking scale, distribution, and trust from the ground up."
• "The real competitive edge may no longer be technology alone, but the combination of portfolio agility and meaningful partnerships."
• "From niche monoline specialists to diversified portfolios, every player is reassessing where value is created."

Resources:

https://www.geounderwriting.com/ 

https://www.linkedin.com/company/geo-underwriting/

https://www.genasystech.com/

https://www.linkedin.com/company/genasystech/

https://www.axa.co.uk/

https://www.linkedin.com/company/axa-uk/

About the Guests:

Graham Clarke (Geo)

Graham Clark is Commercial Director at Geo, where he is responsible for driving the strategic growth of the MGA, alongside leading acquisition and integration activity. He previously led Navigators & General, the specialist marine insurer acquired by Geo in 2024. Graham brings extensive experience from his time at Zurich, across both the UK retail insurance market and global specialty lines.

https://www.linkedin.com/in/graham-clark-4960345a/ 

Gavin Peters

Gavin Peters is Chief Growth Officer at Genasys, responsible the company's sales and marketing function. He joined in 2022 as VP of Marketing, became Chief Marketing Officer in 2023 and stepped into his current role in early 2025. Before moving into B2B SaaS he spent more than a decade in marketing agencies, including senior strategy roles at Havas Sports & Entertainment and Pitch Marketing Group, and was Chief Marketing and Strategy Officer at the hospitality fintech Onvi. His agency work covered global campaigns and commercial consultancy for brands including Barclays, Coca-Cola, LVMH and O2. He has a research background and specialises in customer-centric, insight-based strategy across product marketing, digital and social, advertising, PR, events and inbound lead generation.

Genasys is a cloud-based insurance software platform used by insurers, MGAs and brokers. Its policy administration system gives carriers and intermediaries a single core to run the policy lifecycle, and the company operates across the UK, South Africa and Australia. For MGAs in particular, the platform handles policy, billing and claims in one place, which is the kind of operational backbone the MGAA audience will recognise. Gavin's focus at Genasys is connecting that product capability to the growth strategy, bringing an agency-trained marketing approach into the insurance technology market.

https://www.linkedin.com/in/gavin-peters-marketing/ 

Joel Markham (AXA)

Joel Markham is the Director of Schemes and Delegated Authorities at AXA UK. A passionate insurance advocate, Joel leads efforts to create long-term, trusted partnerships in the MGA space. With a background in underwriting and leadership, he champions innovation, talent development, and diversity, all while ensuring AXA continues to be a reliable and future-ready capacity provider.

https://www.linkedin.com/in/joel-markham-67083711/ 

Key Quotes:

“We’re there to listen as much as we’re there to talk and to sell our products. We want to hear where brokers are struggling in the market, where we can help them out, where there’s gaps… we’re not just building things for the sake of building things. We want to build products that actually make brokers’ lives easier.”

“What I do like about being at BIBA is you can really talk to people about what’s working well, what has worked, where are the struggles… and that allows us to shape our solutions to get the best out of the technology that’s on the table today.” 

“The really interesting thing is to have so many conversations in such a short space of time… and having 75% of your customers and suppliers in the same postcode for three days is genuinely unique.”

“The broking community is so dynamic in the UK, and it’s always changing shape… we’ve seen huge amounts of consolidation, but in the last 18 months the AR community just seems to be exploding again… it’s constantly reinventing itself.” 

“Yes, we are in a soft market, and yes, everyone is after the best possible competitive rate. But we find that where we win and we keep our brokers is by service… they know they can pick up the phone and speak to an underwriter who can make a decision.”

Resources:

https://www.cgi.com/uk/en-gb 

https://www.linkedin.com/company/cgi/ 

https://www.virtuunderwriting.co.uk/ 

https://www.linkedin.com/company/virtusolutions/ 

https://qlaims.com/

https://www.linkedin.com/company/qlaims-limited/

https://www.firstuw.com/

https://www.linkedin.com/company/first-underwriting-limited/

https://www.victorinsurance.com/uk/home.html

https://www.linkedin.com/company/victoruk/ 

About the Guests:

Daren Rudd - Head of Business and Technology Consulting |UK Insurance | Vice President – Consulting Expert 

Daren is a Vice-President in CGI’s UK Insurance business, leading a consulting team working with clients to shape digital strategy, modernise business models, and apply emerging technologies to deliver measurable outcomes.

With over 30 years’ experience in the London and General Insurance markets, Daren brings deep industry expertise alongside more than a decade in InsurTech, consulting and technolgytechnology delivery. He applies a pragmatic approach in the use of technology to make a difference for the business, focusing on a lean rapid approach to transformation and focused on the value it creates for people.

Daren is passionate about approaching complex challenges differently and believes that traditional transformation does not meet the needs of modern business. He partners with senior business and technology leaders to bridge the gap between innovation and reality, to ensure solutions are focus on real value not technology hype. 

https://www.linkedin.com/in/daren-rudd/ 

Emily Gough - Property Owner Department Lead at Virtu Underwriting

Emily Gough is an accomplished insurance professional with extensive experience across property and commercial underwriting. She currently serves as the Property Owner Department Lead at Virtu Underwriting, a position she has held since September 2023. In this role, Emily leads departmental strategy, oversees underwriting frameworks, and ensures the delivery of competitive, profitable, and customer-focused solutions for brokers and their clients.

Before joining Virtu, Emily spent more than a decade developing deep technical and operational expertise. Her leadership has consistently centred on a strong blend of technical knowledge and practical leadership to the property insurance sector.

https://www.linkedin.com/in/emily-gough-acii-3a8a7687/ 

Liz Latter - CEO Qlaims

Liz is a commercially driven insurance leader and CEO of Qlaims, a fast-growing specialist MGA providing Loss Recovery Insurance. With experience across brokers, software providers, and insurers, including leadership roles in start‑ups and mature organisations, she champions using technology to elevate, not replace, the empathy and clarity people need during challenging claims moments.

https://www.linkedin.com/in/liz-latter-70180b11/ 

Simon Taylor - Commercial Director, First Underwriting

Simon Taylor is Commercial Director at First Underwriting – one of the UK’s leading specialist and scheme insurance MGAs. With over 30 years of experience, he’s held a wide range of senior leadership roles in the UK general insurance market with a track record of building businesses and profitable business growth. As Commercial Director at First Underwriting, he’s focused on enhancing and evolving its distribution and insurance solutions – further strengthening the organisation’s commitment to helping broker partners succeed. His favourite insurance story is being served a £4,500 bottle of wine by mistake several years back at a BIBA conference!

https://www.linkedin.com/in/simon-taylor-ab309b1b/ 

Susan Diemer - Head of Sales and Distribution at Victor Insurance 

Susan Diemer is the Head of Sales and Distribution at Victor UK responsible for leading the UK sales team and developing the sales strategy for Victor in the UK. Susan has 25 years of experience in the industry; starting as a graduate at AXA, then working in strategy and proposition development positions at NIG, and most recently as Head of Strategic Partners at Markel. Through her time in insurance she has found her passion in developing good customer outcomes for brokers and end customers alike and loves being in front of brokers, supporting their growth. She is a Chartered Insurer with an Advanced Diploma from the Chartered Insurance Institute and holds a MA in Management Studies from St. Andrews University.

https://www.linkedin.com/in/suz-diemer-acii-ma-32b4911b/ 

Key Quotes:

• “We try and champion a sort of virtual insurer model. We love the virtual insurer MGA model. What does that mean for us? Really, it's keeping all those key functions in-house, trying to operate, trade and think like an insurer.”
• “What BIBA represents to us is a fantastic pool of innovators and entrepreneurs. MGAs continue to be a developing and growing space, and I think whilst we've had some mention of the soft market, we don't see that as a barrier.”
• “Provided the broker sector continues innovating, then I think to a certain extent, without wishing to paraphrase a famous movie, if the broker sector continues to build these offers, then the capacity will follow because the investment opportunity is there.”
• “I think what's interesting at BIBA is that we know there's an industry where there's been a lot of M&A. We know that it's still a relationship business, and what we like at BIBA is you get a lot of different account execs, a lot of people that you might not generally talk to day in, day out because we are all behind systems.”
• “There definitely seems to be continuing interest in funding new projects, which is an indicator of the health of the sector. It's relative health or the absolute health of the sector. It's still really positive from that point of view.”

Resources:

https://www.amwins.com/solutions/underwriting/unicorn

https://www.linkedin.com/company/unicorn-underwriting-limited/

https://www.bluefriars.co.uk/

https://www.linkedin.com/company/bluefriars-group/

https://www.pkf.co.uk/sectors/insurance/

https://www.linkedin.com/company/littlejohn/ 

https://corin.com/

https://www.linkedin.com/company/corin-underwriting/

About the Guests:

Richard Ellis, Business Development Director Unicorn Underwriting

Richard has worked in the Commercial Insurance sector in the UK and overseas for over 35 years, including senior pricing roles at RSA and LV=. He joined Unicorn Underwriting in 2018 to help set up the SME division and is now their Business Development Director

https://www.linkedin.com/in/richard-ellis-372a329/

Andy Hurrell, Founder and CEO

Corin 

With over 23 years of industry experience, Andy founded Corin in 2016 and is the current CEO responsible for all company strategy and planning as well as overseeing all aspects of the day-to-day business and operational matters.

In addition, he is Head of Underwriting for both the UK and Irish liability binders.

https://www.linkedin.com/in/andy-hurrell-60701627/

John Needham, Partner

PKF

John Needham is a Partner in PKF’s Financial Services team.

He has a particular focus on insurance distribution covering brokers and MGAs as well as working with businesses that include underwriting vehicles in their group. John advises businesses on a range of issues from emerging technology through to strategy. His approach is always hands on, spending significant time with people to get a real understanding of the issues at hand.

John has worked with the FCA and ICAEW on the development of the client money regulations and auditing standards. He has also been involved in regulatory investigations, working for firms and on behalf of the FCA.

John is a regular speaker on industry-related topics, both for PKF and on behalf of industry bodies such as the MGAA and Insurtech UK, and a frequent commentator on current issues in the insurance press. John works with many of our private equity clients, advising and supporting them on their transactions in the financial services sector.

https://www.linkedin.com/in/john-needham-4853527/

David Plummer, Group CEO

Bluefriars

David has been working in the Lloyd’s market since 1987 and has been a specialist consultant and trainer for over 20 years. David draws on both his commercial experience looking after Fortune 500 and FTSE 250 companies, as well as his specialist compliance experience working as Head of Compliance and Head of Financial Crime Prevention for both national and multinational firms. David has worked with retail and investment banks, stockbrokers, asset managers, IFAs, insurers and insurance brokers in both retail and wholesale environments, dealing at all levels - including at c-suite level. 

https://www.linkedin.com/in/davidplummeruk/

Key Quotes:

• “The MGA model is maturing very quickly, and I don't really see it under threat. I see it more of an opportunity within the industry to strive.”
• “The requirements are constantly changing. So what looks good today might not always remain that way."
• “The likelihood is that we're going to see more focus around AI within our business, within our pricing, our decision-making.”
• “Having a single source of the truth and being able to actually make actionable decisions off the back of it is where software can really change outcomes.”

Resources:

https://antaresglobal.com/

https://www.linkedin.com/company/antares

https://pro-global.com/pro-mga/

https://www.linkedin.com/company/pro-global

https://reg.uk.com/

https://www.linkedin.com/company/reg-uk/

About the Guests:

Nathan Banfield is Head of Customer Success at REG Technologies, where he leads with a clear focus on helping clients run their businesses faster, smarter and safer. Acting as a trusted advisor to regulated firms across the insurance landscape, Nathan goes beyond implementation and partners closely with clients to understand their strategic objectives and operational challenges. 

With a customer-first mindset, he is passionate about delivering exceptional service and building long-term relationships rooted in trust, transparency and measurable value. Nathan works alongside firms to ensure they maximise the impact of REG’s solutions, embedding stronger, more efficient risk and compliance processes that support sustainable growth. Known for his proactive approach and commitment to continuous improvement, he champions service excellence at every stage of the customer journey.

https://www.linkedin.com/in/nathan-banfield

Richard started his underwriting career in 1990 with SCOR and later Munich Re in a variety of reinsurance underwriting roles, both in the UK and overseas. In 2008 he transferred to delegated insurance underwriting within the Munich Re Group and has specialised in this sector ever since. Working with both MGA’s and capacity suppliers, Richard has extensive experience in managing delegated underwriting operations across multiple lines of business. In recent years he has focused on improving underwriting efficiencies and performance through enhanced data, analytics, and processes.

Most recently Richard worked with HDI Speciality joining Antares Group in March 2024 as Chief Underwriting Officer for Antares Insurance Company Limited, a delegated only insurance platform which launched in January 2024. 

https://www.linkedin.com/in/richard-marshall-b0b6a165/

Sonia is an accomplished insurance and compliance expert with over 20 years of experience in the finance and insurance sectors. She possesses extensive technical knowledge of global legislative and regulatory requirements across various insurance operations, including underwriting, risk management, legal compliance, auditing, analytics, and loss assessing.

As a chartered insurer with an advanced diploma in insurance, Sonia has demonstrated a strong commitment to professional development and excellence in compliant insurance practices. She is currently pursuing the prestigious FCII accreditation. Her expertise includes adeptly navigating complex regulatory landscapes and promoting high standards in insurance compliance.

https://www.linkedin.com/in/sonia-stanton-acii-chartered-insurer-a4867160/ 

Key Quotes:

• “AI is not the right tool for the job in every situation... most businesses wouldn't tolerate a 40% accurate process, which means that AI isn't the right solution the whole way."

• "The businesses that really embrace automation and change and AI are going to be able to scale in a way they've never seen before, and without having to scale their headcount."

• "We're an AI company and use AI every single day, but I think AI is not the right tool always for the job... there's definitely a place for people. We're not going to replace them."

• "I think people need to be careful about confusing automation with AI because actually AI... these models are inherently probabilistic. They're basically making a guess—and a good guess, usually—at every step."

Resources:

www.unitary.ai

https://uk.linkedin.com/company/unitaryai

About the Guest:

Sasha Haco is the co-founder and CEO of Unitary. Unitary automates repetitive manual work with Virtual Agents: robust AI workers that handle complex tasks for operations teams directly in their tools. They support MGAs, brokers and carriers to achieve rapid ROI with 50% cost savings in just a few weeks. Before founding Unitary, Sasha completed a PhD where she worked with Stephen Hawking in Cambridge to solve the ‘information paradox’ of black holes.

https://uk.linkedin.com/in/sashahaco

About the Host:

Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40-year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.

He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start-up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020. 

Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.

Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/

Key quotes:

• "MGAs have played a real crucial part in that growth. Probably half our portfolio within the UK comes through MGA partners."
• We're a very data-driven organisation. So that's the sort of MGA partner that we seek... one that's also receptive and collaborative... with regards to data initiatives."
• "We see it as a partner in transformation... simplifying processes, making those processes more efficient to ultimately give us a better customer experience."
• "It's better than doing it and then having further iterations and updates and re-winding perhaps further down the track. Do it once and do it right."
• "It feels more real than perhaps some lines of business. You're dealing with people; it's accidents, it's travel, it's medical situations."

Resources: HDi homepage: https://www.hdi.global/about-us/locations-contacts/europe/united-kingdom/contacts-specialty/

About the Guest: Kieran Morrin is Head of Accident & Health at HDI Global UK & Ireland, where he leads the insurer’s A&H proposition across the UK market. He has played a key role in building and developing HDI’s A&H offering and was previously Director of Accident & Health at the business. Kieran brings extensive London market experience in specialty underwriting and portfolio development.

LinkedIn: https://uk.linkedin.com/in/kieranmoran

About the Host: Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.

He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020.

Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.

Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/

Rachel explains her role overseeing underwriting performance, delegated authority, exposure management, reinsurance, and claims across the Lloyd’s market. The conversation explores why Lloyd’s has become increasingly attractive to MGAs, how efficiency improvements are narrowing the gap with the company market, and why delegated authority is viewed as a key growth engine.

The episode also covers market cycle expectations, portfolio solutions and facilities, claims inflation, regulatory reform in the UK, and the realities of digital transformation and Blueprint Two. Rachel shares candid insights on why claims are a strategic lever for profitability, why portfolio solutions are a structural shift rather than a passing trend, and what success for Lloyd’s will look like by 2026.

A must-listen for MGA leaders, capacity providers, and anyone involved in the delegated authority ecosystem.

Key Quotes

• “Cover holders are valuable because they provide unrivalled access to niche risks and distribution – our job at Lloyd’s is to get out of the way and make that as efficient as possible.”
• “The quality of underwriting in the MGA space is the highest I’ve ever seen it.”
• “Claims is the only area that can actually add margin back – everything else just slows erosion.”
• “Portfolio solutions are a structural change in the market, not a cyclical trend.”
• “I want Lloyd’s to be judged by what we’ve delivered, not what we’ve said.”

Resources

• https://www.lloyds.com/
• LinkedIn: https://www.linkedin.com/company/lloyd's-of-london/posts/?feedView=all

About the Guest

Rachel Turk is Chief of Market Performance at Lloyd’s of London, responsible for overseeing underwriting performance across the Lloyd’s market, including delegated authority, exposure management, reinsurance, and claims. Her remit focuses on protecting the strength of the Lloyd’s balance sheet, maintaining capital ratings, and ensuring sustainable performance across the insurance cycle. Rachel is widely recognised for her market insight, pragmatic approach to regulation and efficiency, and her strong advocacy for the strategic importance of claims and delegated authority within the global insurance ecosystem.

https://www.linkedin.com/in/rachel-turk-4330046/

About the Host:

Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.

He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020. 

Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.

Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/

Key Quotes

• “Risk is our business. Insurance has a critical role in strengthening the UK’s resilience.”
• “Claims are where the promise of insurance is tested.”
• “We need smart regulation — not deregulation — to deliver better outcomes for consumers and firms.”
• “Purpose runs through the DNA of the insurance industry.”
• “There are very few careers that offer more meaning than insurance.”
• “Ad hoc data requests may be a small cost on paper, but they are hugely disruptive for firms.”

Resources

• The ABI - Home | ABI
• MGAA  - Managing General Agents' Association - MGAA

About the Guest

Hannah Gurga leads the ABI, representing the UK’s general insurance and long-term savings industry. Under her leadership, the ABI champions regulatory reform, supports market resilience, drives progress in diversity and inclusion, and promotes innovation across the sector. With experience across Government, financial services and global policy roles, Hannah is a respected voice on insurance market dynamics, regulation, consumer outcomes, and the future skills the industry needs. She is also passionate about purpose-driven careers and broadening entry pathways into insurance.

About the Host:

Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.

He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020. 

Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.

Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/

Jack reflects on the committee’s evolution, the importance of refreshing membership to keep perspectives current, and the role that MGA leaders and sponsors play in enabling Next Gen initiatives. He also explores how the insurance industry can improve its attractiveness to young talent, shifting the perception from “falling into insurance” to actively choosing a future in it.

Jack offers a first look at plans for 2026, including growth of the mentoring programme, learning and development events, industry collaboration, outreach to schools and universities, and support for early-career professionals in areas like leadership, wellbeing, personal branding and technical knowledge.

Key Quotes

“Our mission is to represent and empower the voices of the next generation across the MGA market.”

“I'd love for insurance to become an industry that people hope to get into — not one they simply fall into.”

“Engagement, development and visibility are the pillars we build everything on.”

“We want people to feel proud to say, ‘I work in insurance,’ and excited about the opportunities ahead.”

“Engagement is the key — don’t hesitate to show up, get involved and reach out.”

Resources

MGAA Next Generation  - https://www.linkedin.com/showcase/mgaa-next-gen/posts/?feedView=all

MGAA website – https://mgaa.co.uk/committees/next-gen/

Mental Health in Business – https://mhib.co.uk/

About the Guest

Jack Harding is an Underwriter at Tokio Marine Kiln and the Chair of the MGAA Next Generation Committee. With more than a decade of industry experience, Jack is a passionate advocate for empowering early-career professionals and promoting insurance as an exciting and rewarding career path. Through his leadership, the Next Gen Committee continues to expand learning, collaboration and engagement opportunities for emerging talent across the MGA market.

About the Host:

Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.

He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020. 

Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.

Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/

Caroline explains how the LMG acts as the collective voice of brokers, insurers, and Lloyd’s businesses, working with government and regulators to promote the market’s global strength. She reflects on the market’s robust performance, continued international growth, and the importance of maintaining the UK’s competitiveness amid global competition.

A passionate advocate for new talent, Caroline highlights the LMG’s pioneering initiatives to make specialty insurance a destination career for young people. She shares the success of the Lime Street Festival, a vibrant event designed to showcase the industry’s opportunities, and outlines plans to expand entry-level hiring through shared talent pools and apprenticeship programmes.

The conversation also touches on the LMG’s ongoing engagement with regulators to improve proportionality in oversight and the introduction of a new UK captive regime — all part of ensuring that the London Market remains innovative, competitive, and fit for the future.

“Our role is to speak up for the London Market — to make sure we’re fit for the future and recognised for our global contribution.”

“We can’t rest on our laurels. There are people out there who’d like a bit of our lunch.”

“Every year there’s a new generation of 17-year-olds who’ve never heard of insurance — so we have to keep telling our story.”

“You can’t make short-term decisions without understanding the long-term consequences. Hiring young people is an investment in our future.”

Resources

• London Market Group (LMG): www.londonmarketgroup.co.uk
• London Insurance Life: www.londoninsurancelife-lmg.com
• MGAA (Managing General Agents’ Association): www.mgaa.co.uk
• Follow LMG on LinkedIn
• Follow MGAA on LinkedIn and X (Twitter)

About the Guest

Caroline Wagstaff is the Chief Executive Officer of the London Market Group (LMG), which represents the combined interests of brokers, insurers, and Lloyd’s market participants.

A seasoned communicator and industry leader, Caroline is known for her strategic advocacy work on behalf of the London Market — from regulatory engagement and government relations to championing initiatives that attract new and diverse talent into the sector.

She is particularly passionate about positioning the insurance industry as a force for social good and an exciting, long-term career destination for young professionals.

About the Host:

Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.

He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020. 

Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.

Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/

Key Quotes

• “Independent but connected — that’s how we’ll run under NFP.”
• “We will not chase prices down. Discipline is critical through the cycle.”
• “Diversification isn’t accidental — we built Bspoke that way by design.”
• “A lot of what people call AI is actually just automation. We’re taking a measured, sustainable approach.”
• “AI should remove the noise so our people can focus on higher-value work.”

Resources

• Bspoke Group — https://bspokegroup.com
• MGAA — https://www.mgaa.co.uk
• NFP — https://www.nfp.com

About the Guest — Ryan Gill

Ryan Gill is the CEO of Bspoke Group, a specialist MGA platform operating across niche and non-standard insurance sectors. Appointed following Bspoke’s acquisition by NFP, Ryan leads the group’s strategy of disciplined diversification, market agility, and people-focused innovation. With a commitment to speed, service, and solutions, he is steering Bspoke to become the UK’s leading niche and specialty MGA.

About the Host:

Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.

He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020. 

Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.

Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/

Key Quotes

• “The culture and passion within AXA are what really set it apart – that’s hard to replicate.”
• “We’re playing for the long term. It’s about choosing the right business, with the right partners, who share our ambitions.”
• “If you compromise on price and quality, you get into a mess very quickly.”
• “AI is already helping us reduce friction in processes, but in claims we must protect the human touch.”
• “Diversification is key – the MGA portfolio should complement, not duplicate, the core business.”
• “Strong partnerships aren’t just about transferring responsibility. It’s also about us becoming a better, more efficient partner.”

Resources

• MGAA – Managing General Agents' Association - MGAA
• AXA UK - AXA Insurance Quotes and Claims | AXA UK

About the Guest

Mike Crane is the SME & Specialty Director at AXA UK, responsible for delegated authority, financial lines, specialty, and SME portfolios. With a career spanning senior roles across the insurance industry, Mike brings deep experience in underwriting, strategy, and leadership. His focus is on building strong, long-term partnerships, maintaining underwriting discipline, and leveraging technology to improve both operational efficiency and customer outcomes.

About the Host:

Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.

He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020. 

Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.

Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/

Key Quotes

• “We can't rest on our laurels—we’ve got to be looking for the next innovation.” Kelly Ogley
• “Scale matters, but it’s not everything. Brokers with a real USP and client focus can thrive.” Kelly Ogley
• “Clients want choice. Not everyone wants a fully digital experience.” Kelly Ogley
• “It's okay to be yourself but be your best self with practice. Be authentic and build your network.” Kelly Ogley
• “We’ve got more to do on gender diversity, but the progress and conversations we’re having today wouldn’t have happened when I started.” Kelly Ogley

Resources and References

Howden Group: www.howdengroup.com

About the Guest – Kelly Ogley

Kelly Ogley is the Chief Executive Officer of Howden Consumer and Local Commercial. She leads a wide-ranging portfolio that includes Howden’s personal lines, private client services, and its commercial business via a 117-branch network across the UK. With nearly four decades of experience in insurance, Kelly has held leadership roles across M&A, operations, and strategic transformation. A passionate advocate for diversity and inclusion, Kelly actively mentors young talent and supports initiatives to increase female representation in the industry.

https://www.linkedin.com/in/kelly-ogley-135a99107/

About the Host:

Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.

He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020. 

Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.

Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/

From the post-COVID and Ukraine-war bond capacity squeeze to the regulatory challenges facing MGAs, Chris delivers both strategic insight and actionable commentary. The conversation also touches on the importance of innovation, diversity, and stability as critical ingredients for shaping a bright future for the MGA and surety communities.

Key Quotes

“Surety is a bit of an oddball in insurance — which suits me fine, because I am too.” — Chris Davies

“We're only going to deal with investment-grade providers — that's now the bare minimum in surety.” — Chris Davies

“The biggest burning issue at C-suite level right now is the shrinking talent pool between 30 and 49. We’re all fishing in the same, small pond.” — Chris Davies

“Innovation doesn’t always mean reinventing the wheel — sometimes, it’s about doing things differently and better than anyone else.” — Chris Davies

Resources & Mentions

• DRS Bond - www.drsbonds.co.uk
• MGAA – www.mgaa.co.uk

About the Guest: Chris Davies

Chris Davies is the Group CEO of DRS Bond Management, a specialist surety bond MGA focused on construction and real estate SMEs in the UK. With decades of experience in financial services, insurance, and governance, Chris brings a strategic and disciplined approach to underwriting, regulation, and leadership. His career spans executive roles in compliance, corporate governance, and MGA formation.

https://www.linkedin.com/in/drschrisdavies/

About the Host:

Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.

He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020. 

Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.

Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/

Their candid discussion reveals how clarity, communication, and commitment underpin their capacity partnership. From structured claims oversight and forensic performance reviews to managing change and avoiding friction during onboarding, David and Clive offer a masterclass in collaboration between insurer and MGA.

The episode also reflects on moments of tension, transparency in problem-solving, and the importance of mutual understanding during acquisitions and contractual transitions. Listeners will walk away with practical advice and a clearer view of how capacity relationships can be built—and sustained—for the long haul.

Key Quotes

Clive Nathan, Brown & Brown

• "You can't have a healthy relationship without some really healthy tension in it—it makes both sides better."
• "We've used the Zurich model as a template for others... it’s a discipline that pays off."
• "This isn't about 20 lawyers sitting in a room. It's about how you and I move forward."

David Nichols, Zurich

• "If I wanted to play hardball, I could have stood behind the contract... but the relationship is more important."
• "Even with a great onboarding process, there’s always a risk of overburdening oversight—you have to be alert to it."
• "We need to protect what the MGA does well and not erode that with misapplied controls."

Resources

• Zurich Insurance UK
• Brown & Brown Europe
• Managing General Agents’ Association (MGAA)

About the Guests

David Nichols David is Head of Retail at Zurich Insurance UK, with extensive experience in underwriting, claims, and distribution leadership. He is known for his measured, collaborative approach to MGA relationships and strategic oversight.

Clive Nathan Clive leads Brown & Brown UK and Ireland, bringing decades of leadership in broking and MGA businesses. Under his direction, Brown & Brown has expanded significantly through both organic growth and strategic acquisitions.

About the Host:

Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.

He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020. 

Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.

Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/

Joel shares insights on cultivating new talent, investing in long-term partnerships, building a culture of inclusion, and how AXA is positioning itself to lead in areas like cyber, specialty, and cross-selling. Listeners will get a candid look at what makes AXA’s approach to delegated authority both strategic and deeply human.

Key Quotes “We undersell the breadth of careers that you can have in the insurance industry.”

“We want people to say, ‘I wouldn't have expected AXA to do that.’ That’s the kind of innovation we’re aiming for.”

“Diversity of thought is just as critical as any other kind of diversity in building the future of our sector.”

“We're still investing in talent, even when market cycles change—that's a strategic commitment, not a trend.”

“The fuel for our industry is human connection—we just need to be brave enough to open the door.”

Resources

• MGAA – Managing General Agents' Association
• AXA UK
• AXA Initiatives Mentioned:
  • Data and AI Academy
  • Prevent and Protect (MLP product)
  • Apprenticeship and Talent Development Programs
  • Group for Autism, Insurance & Neurodiversity (GAIN)

About the Guest:

Joel Markham is the Director of Schemes and Delegated Authorities at AXA UK. A passionate insurance advocate, Joel leads efforts to create long-term, trusted partnerships in the MGA space. With a background in underwriting and leadership, he champions innovation, talent development, and diversity, all while ensuring AXA continues to be a reliable and future-ready capacity provider.

Joel Markham | LinkedIn

About the Host:

Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.

He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020. 

Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.

Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/

Key Quotes

“We give entrepreneurs real freedom — underwriting freedom and operational support — but we do so in a way that’s disciplined and governed.”

“We’ve created a structure that’s not only attractive to underwriters but also gives confidence to capacity providers and regulators.”

“Our model is very different. We take real ownership of the businesses we back — they carry our name, our compliance standards, and our risk management culture.”

Resources

• Pine Walk Capital Website: https://www.pinewalkcapital.com/
• Fidelis Insurance Group – Pine Walk's strategic parent company Website: https://www.fidelisinsurance.com/

About the Guest

Rinku Patel is the CEO of Pine Walk Capital, an MGA platform launched in 2017 with backing from Fidelis Insurance. With a background in insurance, investment, and operations, Rinku leads Pine Walk’s mission to empower underwriters through a supportive, well-governed infrastructure that combines entrepreneurial freedom with institutional-grade standards.

LinkedIn: https://www.linkedin.com/in/rinkupatel

About the Host:

Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.

He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020. 

Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.

Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/

Key Quotes

• “We don’t create enough awareness or partnership with academia to show the true impact of insurance on the economy.” — Amit Tiwari
• “Claims have long been underinvested in, but they are the real ‘moment of truth’ for customers.” — Mike Keating
• “The biggest challenge is understanding what’s under the hood of 20-year-old systems – and that’s where AI is now changing the game.” — Amit Tiwari
• “To attract Gen Z, we need to be agile, socially aware, and allow room for disruption without fear.” — Amit Tiwari

Resources

• Xceedance – Insurance Solutions & Services
• MGAA – Managing General Agents' Association

About the Guest

Amit Tiwari is the Co-founder and President of Xceedance, a global provider of strategic insurance operations support, technology, and data services. Amit leads transformational initiatives across markets and specializes in claims operations, technology innovation, and global expansion strategies. He is a passionate advocate for reshaping legacy thinking and building the next generation of insurance leaders.

Amit Tiwari | LinkedIn

About the Host:

Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.

He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020. 

Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.

Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/

From rebuilding the value chain to reshaping relationships in the insurance world, Jeff offers a candid, thoughtful look at what it means to grind out meaningful change — not with flashy slogans, but with quiet determination, humility, and deep domain expertise.

Key Quotes

"We’re not trying to be clever — we’re trying to be better." – Jeff Radke, on Accelerant’s mission

"The product that gets delivered is the product that the underwriter creates. We believe underwriting is the hero of the story."

"We’re trying to change everything — but only what’s broken."

"This is a long game. It's not a 5-year vision. It’s 10 or 20 years. And we're patient."

"I wanted to work with people that I respect and trust, to build something we believe in."

"It’s hard to build quietly, but it’s the right thing to do."

Resources

• Learn more about Accelerant
• Read about Accelerant's recognition on the Forbes Fintech 50
• Book Jeff mentioned: Good to Great by Jim Collins

About the Guest

Jeff Radke is the CEO and co-founder of Accelerant, an insurance platform built to empower underwriters and transform the way specialty insurance is underwritten, distributed, and serviced. A veteran of the insurance industry, Jeff previously held leadership roles at Argo Group and was CEO of Ariel Re, part of the Goldman Sachs group. Known for his calm, disciplined approach and belief in long-term thinking, Jeff is on a mission to build a better insurance experience — one that values trust, expertise, and alignment above all.

About the Host:

Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.

He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020. 

Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.

Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/

Key Quotes:

"We have to invest in claims. It’s ultimately what policyholders rely on." "MGAs cannot exist without third-party capital, and that capital expects a return on investment." "Attracting next-gen talent is a challenge—we need to make insurance more engaging and accessible." "We want to champion the virtual insurer model while ensuring safe, steady growth."

Resources:

Corin Underwriting - https://corin.com

About the Guest:

Andy Hurrell is the Founder of Corin Underwriting, a specialist MGA focused on innovative and sustainable underwriting solutions. With extensive experience in underwriting and claims management, Andy is passionate about driving innovation in the insurance sector and fostering the next generation of industry professionals.

Andy Hurrell LinkedIn - https://www.linkedin.com/in/andy-hurrell-60701627/

About the Host:

Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.

He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020. 

Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.

Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/

Key Quotes

"As the tide goes out, it’s only then you find out who’s got good swimming costumes on."

"We are the problem solvers for the UK economy—helping businesses grow by allowing them to focus on operations rather than risks."

"The industry is far more innovative than it gets credit for; it’s about time we start showing, not just telling."

"It’s easy to write business; the real test is delivering to the customer when it matters most."

Resources Mentioned

DUAL UK - http://www.dualgroup.com/

DUAL UK LinkedIn -  https://www.linkedin.com/company/dual-uk/

About the Guest

Simon McGinn, CEO of DUAL UK, brings over 30 years of diverse industry experience in UK general insurance across commercial, personal, and specialty lines. Previously CEO of Allianz Commercial and a member of the UK PLC Board, he now drives ambitious growth at Dual UK by providing strategic direction and fostering a collaborative, people-first culture. Simon’s expertise spans negotiation, business planning, management, and risk, making him a prominent leader in the insurance industry.

About the Host:

Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.

He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020. 

Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.

Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/

Whether you’re an industry professional or just curious about the world of insurance, this episode is packed with valuable insights and inspiring stories.

Key Quotes:

“Breaking down silos between claims and underwriting is essential for driving portfolio performance and innovation. It’s about bringing everyone on the journey.”

“I don’t want a job because I’m a woman; I want it because I’ve earned it. But equally, I shouldn’t miss out because I am one.”

“We need to show young professionals the exciting opportunities in insurance—career progression, innovation, and the chance to make real impact.”

Resources:

Insurance Supper Club: A community supporting women in insurance. Explore more here - https://www.isc-group.co/en-gb/home

Learn about Rokstone Underwriting and their innovative work here - https://rokstoneuw.com/

About the Guest:

Nadine Kearney is an accomplished leader in the insurance industry with over 15 years of experience. Currently serving as the Chief Underwriting Officer for the Specialty Division at Rokstone Underwriting, Nadine has an extensive background in claims, risk, underwriting, and portfolio management. A graduate of the University of Limerick with a degree in International Insurance and European Studies, Nadine has worked with industry leaders like RSA before joining Rockstar Underwriting.

Her accolades include winning the Women in Insurance Award for Professional of the Year, and she is a passionate advocate for diversity, innovation, and the empowerment of women in the insurance sector. Nadine is also an active member of the Insurance Supper Club, mentoring and networking to support the next generation of leaders.

About the Host:

Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.

He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020. 

Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.

Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/

This year, Julia reflects, the MGAA has achieved this through the creation of its DNI program and Mental Health in Business program, both of which were borne out of member suggestions. Beyond this, the MGAA remains committed to attending to the issues most important to members, namely assisting with the introduction of new regulatory measures. Given its healthy relationship with the FCA, Mike notes that the MGAA is well-positioned to directly communicate the concerns and interests of its members to policymakers. This ensures that regulation remains proportionate and can facilitate, rather than hinder, positive customer outcomes.

Mike and Julia also reflect on the MGAA’s highly successful events in 2024. Both our flagship conference and the London Broker Exchange exceeded our expectations in terms of footfall. As with every other aspect of the association, Julia notes that we will continue to improve our events through the feedback delivered by our members. The association’s priorities for 2025 and beyond are not hinged upon any arbitrary implementation of change simply for the sake of doing so. Even as MGAA membership continues to expand, Mike and Julia assure listeners that their decision-making will always remain underpinned by comprehensive research into members’ interests and needs, both individually and collectively as a market.

Quote:

“We’re not, as an association, solely looking at ‘we have to grow by 20, 30, 40 or 50 [members in the next year]’, because it's just as important that we deliver a service and a proposition for our existing members, as well as attracting new ones. We'll never lose sight, ever, of our existing core 400+ members who we provide a service to and a membership benefit proposition to, as well as inviting new members to come on board.”

“Everybody embraces and accepts that regulation is the right thing. It's the right thing for customer outcomes. It's the right thing that there's regulation across all our industry, both to serve the consumer and to protect the consumer. The key challenge and the key question is around proportionality. Is that proportionality at the right level, ensuring that it's not stifling innovation? Is it stifling the introduction of new products into the market, because the bar is the bar is too high?  Number two, is the expense for increasing regulation a burden on the industry? Both ourselves and BIBA have commented around the increase in regulation, and how that can impact innovation and impact business models. So, I think, one of the good things the Association has got on behalf of members is an excellent relationship with the FCA.”

Resources:

https://www.mgaa.co.uk/

About the Guest:

Julia Coakley is the Chief Operating Officer of the MGAA.

Julia has built a career centered on exceptional customer service and strong business relationships. With 23 years in broking and underwriting, she brings deep expertise to the insurance industry.

As Senior Customer Relationship Manager at the Motor Insurers’ Bureau, Julia has spent the last five years delivering high-profile events and shaping a high-performing CRM team across key industry services like the Motor Insurance Database and Insurance Fraud Bureau.

A dedicated West Ham United fan, Julia enjoys walking her dog, Ted, along Southend-on-Sea’s seafront, balancing life’s challenges with brisk exercise.

Julia’s LinkedIn Profile: https://www.linkedin.com/in/juliacoakley/

About the Host:

Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.

He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020. 

Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.

Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/

The key to this process will be data, and the establishment of sophisticated pricing models. To this end, Gary highlights that AI and machine learning are set to revolutionise personal lines, and the industry in its entirety. Given that the capabilities of AI modelling hugely outweigh the capacity of our best actuarial brains, it could easily consume vast swathes of insurance decision-making. Gary warns that while this technology can facilitate considerable efficiency, an overreliance upon it may sacrifice the very principle of insurance. Due to the lack of human element in its innerworkings, AI models may refuse to insure certain customers for any price. Thus, as we begin to collectively dip our toes into the murky water of AI implementation, there must be human oversight at every step. The regulator will undoubtedly keep a close eye on this process over the next few years. Yet, regulatory pressures are often accompanied by an inverse problem – protecting the human element with subjective, interpretable guidelines. Gary suggests that the industry needs broader collaboration to establish consistent regulatory standards and a collective understanding of the rules underpinning them.

Quote:

“I think [regulation is] probably the biggest single challenge for anyone operating in the insurance industry at the moment… as an industry, we need people like the ABI and BIBA and the FCA to work together to try and get as much commonality around the application of the rules as we can, so that you can have a consistent standard that people can report to.”

“It could be quite scary if you end up in a black box world where AI and machine learning is effectively doing all the decision making in the background. As we all know, the capabilities of the modelling are way beyond the capacity of our best actuarial brains. So, it's important that that's controlled, and it's not left to effectively turn into the decision maker in isolation. It's not beyond [AI’s] ability now to effectively price every individual separately, but that doesn't necessarily give good customer outcomes and fair value across a broad spectrum. The right technical price isn't always necessarily the best value or the right value for the customer. So, I think that's really going to focus the mind over the next couple of years as to how we harness the technology.”

Resources:

Markerstudy Insurance Services - https://www.markerstudy.com/

New Motor Insurance Taskforce - https://www.gov.uk/government/news/ministers-bring-together-industry-experts-and-consumer-champions-to-tackle-spiralling-costs-for-drivers

About the Guest:

Gary Humphreys is the co-founder and Group Underwriting Director at Markerstudy Group, the UK’s largest MGA, where he has worked across various departments for the last 24 years.

Gary’s LinkedIn Profile: https://www.linkedin.com/in/gary-humphreys-0404296/

About the Host:

Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.

He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020. 

Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.

Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/

Tara notes the importance and mutually beneficial nature of our partnership, such as AXA’s climate training initiative which is available to all MGAA members. Indeed, she suggests that such training will become increasingly crucial as our industry navigates the major challenges facing the world today: climate change, AI and cybercrime. Tara argues that such training, amongst other initiatives, will be key to attracting and retaining new talent. To more confidently wage the war for talent, we must also highlight how universal and purposeful our industry is.

A career in insurance promises to be fulfilling and purposeful, contrary to the grey, stuffy image which our industry continues to project to the uninitiated. As we strive to recruit future industry leaders, we must first confront and dismantle this presiding collective preconception.

Furthermore, individual organisations must consider how they can become ‘destination workplaces’, by curating new training opportunities, alongside additional benefits to meet the expectations that new generations of workers expect of their employers. Tara also dissects emerging fears that Gen AI will soon replace many insurance careers. She suggests that it will be deployed as an enabler rather than an end in itself, automating bureaucratic tasks and enabling the workforce to strengthen service capacities and maintain or grow their business partnerships.

Quote:

“We're all concerned with what forces shape the nature of the risks that we're looking at today: climate change, AI, cyber. All of the big issues that society is facing, are issues that we need people to be actively involved with. And the endgame of all of this is we show up for people when they really need us, when they’re vulnerable. So, to me, [insurance is] an industry that offers a very empathetic career path. It's got the full spectrum. If you want to be challenged intellectually, there's plenty of that. If you want to be very people-focused, there's plenty of that. I just think we've got to get better at how we explain that.”

“We [AXA UK and Ireland] can't be specialists in everything, and we don't want to be. We get a lot of capability by partnering with members of the MGAA organization. We've got long and successful histories of that. I think we learn from each other. We can provide things to members of your organization that you don't have and, and vice versa. So, it's a very complementary, symbiotic relationship that we have.”

Resources:

AXA UK – https://www.axa.co.uk/

AXA Climate School – https://axaclimateschool.com/

About the Guest:

Tara Foley is the Chief Executive Officer of AXA UK and Ireland, appointed in September 2023. She has previously worked in managerial roles at Lloyds Banking Group and Deutsche Bank.

Tara’s LinkedIn Profile:  https://www.linkedin.com/in/tara-foley-56327212/

About the Host:

Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.

He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020. 

Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.

Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/

Rob offers a glowing overview of the current state of the MGA market. He is highly confident that its current vibrancy and buoyancy will continue, as firms invest in new technologies and reap the benefits of new talent and expertise entering the market.

At SiriusPoint, Rob is keen to ‘redefine the rules of partnership’ with MGAs, asserting that a deep and broad partnership beyond pure underwriting, which provides individualised support and control to firms, will soon become the model that all successful carriers will move towards. To this end, he has created ‘centres of excellence’ in both the UK and Stockholm to serve the international MGA space. He notes that, due to value proposition coming to the forefront of MGA activities, and new talent joining the market, the general professionalism of the sector has never been higher. While some raise concerns regarding the (dis)proportionate nature of regulatory pressures, Rob suggests that the FCA’s standards are unlikely to continue rising at the rate of the past decade. Furthermore, he argues that if MGAs continue to invest in new technology and data analysis, they will more comfortably be able to satisfy customer needs in accordance with the FCA’s demands, which, too, are transitioning to a data-led approach.

Quote:

“I think [MGAs now are] less about volume and more about value. A lot of the research that I've done says that customers in the international space are less focused on brand. They're more focused on proposition and value of that proposition.”

“I think we've got this unique mix of value proposition coming to the fore, talent joining the MGA market and [new] trends around investment, which means that I think the sector will continue to grow and continue to deliver.”

Resources:

Clyde & Co MGA Opinion Report 2023 – https://www.clydeco.com/en/reports/2023/07/mga-opinion-report-2023

SiriusPoint International – https://www.siriuspt.com/

About the Guest:

Rob Gibbs is the President and CEO of SiriusPoint International, having joined the company in December 2022. He previously worked in various underwriting and management positions with RSA.

Rob’s LinkedIn Profile: https://www.linkedin.com/in/rob-gibbs-2658a92a/

About the Host:

Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.

He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020. 

Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.

Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/

Whilst in recent years, the proliferation of awareness regarding the need for mental health support has undoubtedly had a positive impact on businesses, there remains a risk that it could become merely a box-ticking exercise. Claire argues that it is crucial for businesses to foster an environment in which employees would genuinely feel comfortable raising their hand and asking for support when they need it. The challenge regarding the need for a change in the conversation is amplified by the contrasting attitudes toward mental health across generations. Amongst some older industry professionals there is often an attitude that personal problems should be left at the door. This conflicts with the expectations and interests of younger industry professionals who consider the need for mental health support as urgent and fundamental. Bridging this generational gap is key, and can only occur if the discussion about mental health support in the workplace is embraced and reinforced from the top down.

There is also a powerful business case for such initiatives. In the UK, the cost of poor mental health by headcount for businesses is £3.5-4k per person per year; and in the insurance industry, the number is closer to £4.5k. As such, by investing wisely into meaningful mental health initiatives, businesses can achieve a significant return on investment, in addition to fostering a more supportive and encouraging work environment.

To this end, the MGAA is delighted to be partnering with the MHIB to provide an array of tools and resources to members. This includes regional courses and workshops running throughout the year, and four quarterly webinars examining current issues relating to mental health. These provisions will be expanded in accordance with member demand.

Quote:

“Six years ago, when we started this business, in a lot of the conversations that I was having with leaders of businesses, I was really having to make a business case for them to invest in workplace mental health and wellbeing. The conversation has changed a little bit now. It's not so much that business owners or leaders in the main need to be persuaded of that. It's more that they really need to look at what they're doing and make sure that that what they're doing is wise, and that they're putting in place initiatives and programs that are really meaningful.”

“There are attitudes and beliefs that are held by [certain] people that we should be able to be resilient, and dust ourselves off, and leave our problems outside of the door. I understand where those attitudes come from. That's the attitude that I was surrounded by when I was in the early stages of my career. So I get it. But then if you look at the younger people who are coming into the industry now, our future industry leaders, they are bringing a very different perspective. They have very different requirements [and] views around mental health. So, there can exist something of a generation gap.”

Resources:

MGAA - https://www.mgaa.co.uk/

Mental Health in Business - https://mhib.co.uk/

About the Guest:

Claire Russell is the Founder of Mental Health in Business, which she launched 6 years ago. Having previously worked in a number of insurance brokerages, after undergoing a mental health crisis Claire became interested in driving change around wellbeing support in the workplace.

Claire’s LinkedIn Profile: https://www.linkedin.com/in/claire-russell-business/

About the Host:

Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.

He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020. 

Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.

Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/

In this episode, we are thrilled to be speaking with Kevin Donoghue, Managing Director of Mystic Capital Advisors, about the stabilisation of the M&A environment and the various opportunities that are likely to emerge as a result. He notes that there is a significant appetite from American firms in London-based MGAs and Lloyds brokers. Similarly, several Lloyds brokers are looking to acquire program administrators in the US to expand their beachhead.

Kevin suggests that there is also a very encouraging increase in interest from the EU into UK firms, and vice versa, and between the EU and the US. He attributes these renewed acquisitions dialogues to events such as the recent MGAA Conference, facilitating cross-border conversations. The upcoming US presidential election is also set to stimulate M&A activity, irrespective of which party ultimately reigns victorious. The Democrats’ proposed raise in capital gains rates, and the Republicans’ elimination of taxes on tips and on social security payments, would both lead to considerable and dramatic business activity in the London market.

Thus, whatever the outcome, new opportunities in the UK will emerge.

Quotes:

"As the M&A environment goes, so we focus on the US and London, and the two markets have been somewhat, consistently active. The US last year and probably the past 18 months has been a bit of a slower pace of M&A activity than, say, the previous 36 months going into that.

And that is a function of rising interest rates, but with the interest rate environment here and in London, with the Bank of England lowering rates yesterday, M&A activity has started to pick up again. More deals are getting done, there's more, focus on, a controlled interest rate environment versus where are rates going. Are they going up, going down.

Whenever that happens, people kind of tend to slow down M&A activity. But now it's a little bit more controlled, a little bit more predictable. So I would expect over the next 18 months, M&A activity will continue to pick up both in London and in the US. And we're seeing that deal activity right now" – Kevin Donoghue

Resources:

MGAA - https://www.mgaa.co.uk/

Mystic Capital - https://www.mysticcapital.com/

About the Guest:

Kevin Donoghue is the Managing Director of Mystic Capital Advisors, a US-based firm focused on mergers, acquisitions and affiliated services in the insurance industry.

Kevin’s LinkedIn Profile: https://www.linkedin.com/in/kevin-patrick-donoghue-6833783/

About the Host:

Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.

He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020. 

Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.

Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/

Given the influx of new technologies and software into the insurance market in recent years, Richard notes the importance of recognising that the value rests not in the tech as an entity in itself, but as a conduit to cultivating better data, and therefore enabling better decision-making. This data, meanwhile, must always be extrapolated from a wide range of reliable sources. Given the uncertainties presented by climate change, for example, data will soon need to be deployed within predictive models to generate risk assessments, which can no longer purely rely on historical data.

This accelerated interest in new data approaches has and will continue to draw attention from the regulatory authorities, and the onus is on trade organisations such as the MGAA to communicate the different views of their members regarding the unforeseen consequences of any new rules. Richard also discusses how Gamma Risk successfully cultivates and retains talent. He shares insights regarding light-handed executive oversight and flexible work options from which our industry could perhaps take notes as we tackle the burgeoning recruitment crisis.

Quote:

“There is constant chatter about new tech, whether that's AI, which is the hot topic at the moment, or all the things that are out there. They're always going to be the ‘game changer’. Sometimes, so many of these bright, sparkly things to get excited about can be distracting to the day-to-day business. Saying that, we always view it as, ‘technology is just an enabler for the data that allows someone to make a decision’. It's really the data that's the most important thing.”

Resources:

MGAA - mgaa.co.uk

Gamma Risk - gammarisk.co.uk 

About the Guest:

Richard Garry is the Chief Commercial Officer at Gamma Risk. Gamma is a location intelligence solutions provider which deploys data science and software to build solutions to reduce geographical risks such as floods, storms, and subsidence.

Richard’s LinkedIn Profile: https://www.linkedin.com/in/richardgarry/

About the Host:

Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.

He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020. 

Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.

Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/

Key Quote "Be comfortable with what your skills are, what your strength is and get somebody to tell you what they think they are. Because sometimes you won't know what they are. Or they're things that you think you're not very good at. Someone's going to tell you you're amazing at. So, I think asking for feedback and Dave's probably been great in that. He's probably made me do different changes in my career that I didn't even know I wanted to do." Michelle Taylor

Quotes

“So okay, have we got this right? So, our strategies, we need to be visible, we need to be responsive, and we need to execute. It's really simple. But what we've done is we're not just saying that we've got actions behind each of those headings, right? So, for us, what does visibility really look like? What does it mean? So, for us, is that face to face?” Michelle Taylor

“It's all great having a strategy, but we've got really clear actions that we measure, and we monitor.” Michelle Taylor

“Just get comfortable with yourself, right? Knowing who you are, being really self-aware, getting comfortable who it is, and just turn up and be that person every day. And don't let anybody say you need to be somebody else.” Michelle Taylor

“So being brave, being yourself, being authentic, asking for help, having a network and. Having a conversation. I think we have a part to play in making this, everybody know this could be a fantastic career. And I will literally speak to any women who wants to have a chat with me about how I did it, how I can help them.” Michelle Taylor

Resources:

https://connect.avivab2b.co.uk/broker/

About the Guest

Michelle Taylor is the Director of Strategic Accounts at Aviva, one of the UK's largest insurance companies. She has recently returned to Aviva after what she jokingly calls a "10-year sabbatical" working elsewhere in the industry, including a stint at Zurich.

Michelle is passionate about implementing Aviva's strategy of being visible, responsive, and executing flawlessly in their broker relationships as well as developing new propositions for Aviva's strategic broker relationships.

Michell is an experienced leader who is committed to improving the insurance industry, particularly in areas of service, relationships, and diversity.

Michelle’s LinkedIn Profile: https://www.linkedin.com/in/michelle-taylor-8a96084/

About the Host:

Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.

He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020. 

Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.

Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/

Quote:

“We think there's a really, really good opportunity for small brokers that are either part of our network or are just part of an Acrisure ecosystem that are not getting the service that they want from the compensate insurers, or haven't got agencies with the right insurers, to use our MGAs. Therefore, the vision that I've got is that we will have a, an ecosystem of high-quality brokers, some that we own, some that are a part of our network, and some that are third-party brokers, that have all got the opportunity to use our MGAs.”

“If someone is a member of a network, there's nothing stopping people being innovative. I look at some of the really innovative stuff our network members are doing. Obviously, we need to sign it off and understand it and approve it, etc. But that's the whole point of being in the network. We can help them with that, we can help them do it in a controlled way, we can help them with their markets, with their compliance, with their infrastructure. And obviously, the infrastructure is there for them to use and to tap into. I think, if people are and trying to [navigate regulation] on their own; one, I think they're mad, and two, I think that the burden of the cost would stifle innovation. But if you're in a network, I don't think it does.”

Resources:

MGAA - https://www.mgaa.co.uk/

Acrisure – https://www.acrisure.com/

Eleven Network – https://eleven-network.co.uk/homepage/

About the Guest:

Mark McIlquham is the President of Acrisure UK Retail. Acrisure is the sixth largest broker in the world, controlling $30bn USD of premium, with operations in 22 countries, and around 1000 acquisitions of brokers globally.

Mark’s LinkedIn Profile: https://www.linkedin.com/in/mark-mcilquham-46a6721/

About the Host:

Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.

He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020. 

Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.

Stuart notes that the service provision from insurers is currently lacking, with MGAs fulfilling brokers’ need which they cannot find elsewhere. He argues that for insurers and MGAs alike, it is paramount to make things easier for the broker as and where possible, and doing so provides a significant opportunity for further partnership.

He predicts that in a few years’ time, brokers and MGAs owning capacity from insurers may become an increasingly common trend. Additionally, Stuart discusses the power of trade associations such as the MGAA in articulating the needs of individual organisations who cannot resist the regulator, for example, alone. It is essential that we continue to secure equitable regulation from the FCA, as a highly regulated industry, and trade associations are crucial in spearheading that conversation.

Quote:

“Brokers understandably want their job made easy. They're busy people, [if] you make the job easier for the broker, let me tell you, you'll be a damn sight more successful. And sometimes I think that gets forgotten a little bit. These brokers are under a tremendous amount of pressure. We've had a tremendous amount of changes, a huge amount of a regulatory burden. Clients are finding it tough to pay the extra premiums, there's lots of competition. There's lots of consolidation, so you've got bigger ones coming in for smaller. So do what you say, do it right first time, be quick, and make the make the job easier for the broker.”

“The importance of those trade bodies has become even more relevant in these days of the FCA regulating by information rather than site visit.”

Resources:

MGAA - https://www.mgaa.co.uk/

Briefing: Who are the valuable organisations in our industry?

About the Guest:

Stuart Reid is the Chairman of Partners& and PIKL. He’s also a non-executive director of Harbour Underwriting Limited, and was recently appointed as a non-exec director of Qlaims Limited.

Stuart’s LinkedIn Profile: https://www.linkedin.com/in/stuart-reid-a9500379/

About the Host:

Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.

He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020. 

Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.

Paul offers his assessment of the technology landscape within insurance, asserting that while there is a generalised desire across insurers, brokers, MGAs and claims TPAs to embrace technology, there is a significant gap between the pioneers in this effort and those lagging behind, either due to issues with cost or ability.

However, he notes that this tech will soon become within reach of the smaller organisations seeking to digitise. Paul asserts that while many processes will become accelerated by a transition to digital transactions, there will remain a need for human experts overseeing this for quite some time. Furthermore, he demystifies certain preconceptions about the functionality and efficacy of AI, arguing that it is an incredibly powerful tool which can enhance our business tremendously, particularly with regards to the use of data. For Paul, a successful implementation of Blueprint Two is crucial as Lloyds faces increasing pressure to avoid being eclipsed by international market competitors. However, he remains cautiously optimistic that we will soon achieve a digital marketplace, with straightforward claims processing enhanced by AI to automate many of the mundane tasks that currently afflict the efficiency of the customer journey.

Quote:

“I think there is now a genuine desire to embrace technology and IT within all of those organisations. There is absolutely a difference between the very best and those that need improving within the market in terms of the technology that's being used.”

“We're finding that the MGAs, are incredibly entrepreneurial, they're very focused on finding ways that they can grow their businesses and improve their operations, find efficiencies in what they're doing, and ultimately give that better experience for their customers. We're certainly seeing the use of things like the quote and buy platforms, and I think generally, there is that desire to find ways to do the job better.”

Resources:

MGAA - https://www.mgaa.co.uk/

VIPR Solutions: https://viprsolutions.com/

About the Guest:

Paul Templar is the Co-Founder and CEO of VIPR Solutions, which provides software for the insurance market with a focus on delegated authority.

 Before his current position, Paul held the position of CTO for 11 years and played a significant part in the design and development of VIPR's technology solutions, including data and bordereaux management, coverholder and binder management, and analytical reporting capabilities.

Paul’s LinkedIn Profile: https://www.linkedin.com/in/paultemplar/

About the Host:

Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.

He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020. 

Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.

Furthermore, she notes the importance of collaborating with the FCA to establish a new definition of ‘consumer’ as it applies to the specialty market, to achieve more proportionate regulatory measures. Additionally, Sheila pinpoints a need for deepening education both within the Lloyds market, to broaden the sharing of knowledge across different departments and roles, and to those external to insurance. It is becoming increasingly crucial to actively promote our industry to school leavers and university graduates, and to do so we must consider how to translate what we do into something that’s digestible and attractive to prospective new talent.

Quote:

“We're here to make our market a better place, both for the individual members and for the market as a whole. And we do that through a technical expertise created through bringing together communities of interest to lobby for the approach that they believe in.”

“[With regard to digitisation,] other industries have moved forward at pace… all that’s happening now is trying to move the market forward. Will everything be pulled off perfectly all the time? Of course, it won’t. But, you know, we’ve got to try, and we’ve got to start to move forward… Our clients won’t accept having to rely on paper documents. We wouldn’t accept that from our own banks, would we?”

Resources:

MGAA: https://www.mgaa.co.uk/

Lloyd's Market Association: https://www.lmalloyds.com/

London Insurance Life: https://londoninsurancelife-lmg.com/

Blueprint Two: https://www.lloyds.com/about-lloyds/blueprint-two

About the Guest:

Sheila Cameron is the CEO of the Lloyd’s Market Association. She was appointed to this role in 2019, having previously held senior positions at Hiscox.

Sheila’s LinkedIn Profile: https://www.linkedin.com/in/sheilamcameron/

About the Host:

Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.

He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020. 

Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.

Having recently completed his ‘tour of the regions’, speaking to over 700 members all across the country, Graeme shares his reflections on the key issues facing BIBA members and how they can be better supported.

Throughout the episode, Graeme notes that regulation needs to become more proportionate and reflective of the work of brokers and insurers alike. Brokers are keen to innovate, bring new products forward and find new ways to support their clients, but current regulatory constraints are arguably overly constraining, and could be reduced without compromising on high levels of client protection.

This is particularly key with regard to product value assessments and the volume of work required when reporting to the FCA. Additionally, Graeme outlines his ‘wish list’ for 2024 to reflect the upcoming BIBA Manifesto, and explains the potential for continued and increased collaboration between brokers and MGAA members.

Quote:

“I think we want a period of stability. If you have stability, that will bring growth. We've had so much new regulation; we've got the King’s Speech of legislative changes relevant to our sector. That stability is what we are looking for at the moment. Then when you get a period of stability, then you get growth on the back of that which is always really positive. I think if I was to look within that at specific things, I would say effective implementation of these new metrics on the growth and competitiveness objective of the regulator, so that regulation going forward is balanced and proportionate. I think that's what we all want to see.”

Resources:

MGAA - https://www.mgaa.co.uk/

BIBA – https://www.biba.org.uk/

BIBA - ‘What’s next?’ announced as the theme of The BIBA Conference 2024 – https://thebibaconference.org.uk/whats-next-announced-as-the-theme-of-the-biba-conference-2024/

About the Guest:

Graeme Trudgill is the CEO of the British Insurance Brokers’ Association (BIBA), appointed in July 2023, having worked in key roles across the organisation for over 20 years.

Graeme’s LinkedIn Profile: https://www.linkedin.com/in/graeme-trudgill-fcii-cert-mgmt-69157360/

About the Host:

Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.

He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020. 

Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.

Quote:

“We're extremely excited to launch our new podcast channel. MGAA Conversations gives us the opportunity to speak to people who are very active within the MGA community, asking their personal views in terms of the opportunities and challenges [facing the community] that they're addressing. I think by doing that, that allows our other members and other people within the MGA community to listen and get views first-hand, from people who they respect and know, and shakers and movers in the industry.”

Resources:

MGAA: https://www.mgaa.co.uk/

BIBA: https://www.biba.org.uk/

About the Host:

Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.

He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020. 

Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.