Susan Guthrie sits down with Dennis "DM" Meador, founder of the Legal Podcast Network, where he and his team produce podcasts for attorneys and legal professionals nationwide. An entrepreneur since his teenage years, DM spent decades in marketing after nearly 20 years as a pastor, and he came to the legal space with a very specific thesis: most attorneys and legal professionals were being set up to podcast the wrong way, for the wrong reasons, and with the wrong format.

DM identifies five distinct types of podcasts that legal and dispute resolution professionals can use strategically, and the type most likely to actually generate clients is probably not the one most people are building. Whether you have thought about starting a podcast, have one that is not doing what you hoped, or have been dismissing the idea entirely, this conversation offers a framework you probably have not heard before.

• Why the first question to answer is whether you are a business with a podcast or a podcaster with a business
• How an authority podcast flips the script, positioning you as the expert being interviewed on your own show
• Why a podcast designed for certain people at a certain time with a certain problem wins clients that mass consumption never will
• Why 50 targeted local listeners can be worth more than a million downloads, and which metric to track instead
• How publishing just five episodes as a real human (and not AI) puts you in the top 5% of all podcasts in existence

Free Episode Companion Resource: Which Podcast is Right for Your Practice? Download the resource here: https://susaneguthrie.com/podcasts

Dennis “DM" Meador has been an entrepreneur since he was a teenager, building business in everything from shoveling snow to SEO before finding his fit helping attorneys share their voices. A lifelong communicator, from his years as a pastor to his decades in marketing, DM believes the best ideas don't come from selling, they come from conversations.

Website: https://www.thelegalpodcastnetwork.com LinkedIn: https://www.linkedin.com/in/dennismeador/ Website YouTube: https://www.youtube.com/@thelegalpodcastnetwork

Susan's Practice Accelerator is now open as a monthly membership subscription!  Designed for professionals who want more than just ideas, the Accelerator delivers structure, strategy, accountability, and a community of forward-thinking professionals who are serious about building sustainable, successful practices.

If you have ever wondered if you would benefit from professional coaching, this is your opportunity to test the waters with Susan at an accessible price point.  

Members receive:

One monthly live webinar with Susan in her signature practical and easily implemented insights and strategies for building your practice.

Two live monthly group Office Hours sessions with Susan.  A place to bring your questions to receive expert advice and insights from colleagues on the same journey.

Weekly Premium Resource that accompanies the latest Practice Playbook Podcast episode that supports you in implementing the golden nuggets in the episode.

And much more for only $99/month.

Visit https://susaneguthrie.com/accelerator to join now.

Susan E. Guthrie is one of the most respected voices in mediation and conflict resolution today. A nationally recognized family law attorney and mediator for 35 years, she is now a top professional coach and consultant helping dispute resolution and legal professionals build thriving, modern practices.

Susan recently appeared on The Oprah Podcast, expanding her reach to an even broader audience and highlighting her role as a trusted expert in divorce, communication, and modern conflict resolution. She is also the creator and host of The Divorce & Beyond Podcast, ranked in the top 1% worldwide, with millions of listeners and a global following.

As Immediate Past Chair of the American Bar Association Section of Dispute Resolution, Susan continues to shape the future of the profession while training and mentoring practitioners around the world.

Connect with Susan E. Guthrie

Website: https://susaneguthrie.com Books: https://susaneguthrie.com/books LinkedIn: www.linkedin.com/in/susaneguthrie Instagram: @susaneguthrie and @practiceplaybookpodcast 

If you enjoyed this episode, please take a moment to subscribe to The Practice Playbook Podcast on your favorite platform, leave a 5-star review, and share the episode with a colleague or professional friend who would benefit from this conversation. Your support helps us continue bringing practical insights, forward-thinking strategies, and meaningful conversations to lawyers, mediators, arbitrators, and entrepreneurial professionals looking to build stronger, smarter, and more sustainable practices.

And as always, please remember that this podcast is presented for informational and educational purposes only. It is not intended as legal advice, business advice, or professional advice of any kind, and listening to this podcast does not create any attorney-client or professional relationship.

In this solo episode, Susan Guthrie shares two real conversations that capture the tension so many professionals are feeling right now. One colleague rejected a document because it "reads like AI." Another rejected a job candidate because they failed to use AI to improve a basic follow-up email. Same technology. Completely opposite conclusions. So who's right?

Susan's answer reframes the entire debate. The issue is not whether AI touched the work. The issue is whether a thoughtful professional stands behind it.

This episode is part two of a two-part conversation. If you missed last week's companion episode, start there first:  AI Just Changed Again. Here’s What Actually Matters with Susan Guthrie.

• Why AI use is not a character flaw, but poor judgment might be
• How blind rejection of AI is not a strategy, and neither is blind adoption
• What the evolving standard of professionalism actually demands from legal and ADR professionals today
• Why your judgment, not AI, is your true competitive advantage
• How to evaluate whether AI-assisted work genuinely reflects your standards before it reaches a client or colleague

Susan created the companion resource, The Professional Judgment AI Check, specifically for this episode. It is a practical framework designed to help legal and ADR professionals evaluate AI-assisted workflows before they ever reach a client, colleague, or public audience. Use it as a filter to make sure your AI-assisted work is accurate, ethical, confidential, and genuinely reflects your professional standards. Download the resource here: https://susaneguthrie.com/podcasts

It is the monthly membership for lawyers and mediators who are done guessing at pricing, flat fees, and the systems that make a practice run. You get the strategy, the tools, and a community building the same way you are, with new value every month.

The work we cover on the show, made practical enough to use this week.

Join The Practice Accelerator: susaneguthrie.com/accelerator

The New Legal Frontier: AI-Driven Disputes and How You Can Lead Them | June 9th A forward-focused look at how AI is reshaping disputes, client expectations, and professional opportunities, and how you can position yourself as a leader in a rapidly changing environment.

Practice Playbook listeners save an additional 20% with code Susan20 at checkout. Register at https://susaneguthrie.com/webinars.

Susan E. Guthrie is one of the most respected voices in mediation and conflict resolution today. A nationally recognized family law attorney and mediator for 35 years, she is now a top professional coach and consultant helping dispute resolution and legal professionals build thriving, modern practices.

Susan recently appeared on The Oprah Podcast, expanding her reach to an even broader audience and highlighting her role as a trusted expert in divorce, communication, and modern conflict resolution. She is also the creator and host of The Divorce & Beyond Podcast, ranked in the top 1% worldwide, with millions of listeners and a global following.

As Immediate Past Chair of the American Bar Association Section of Dispute Resolution, Susan continues to shape the future of the profession while training and mentoring practitioners around the world.

Website: https://susaneguthrie.com Books: https://susaneguthrie.com/books LinkedIn: www.linkedin.com/in/susaneguthrie Instagram: @susaneguthrie and @practiceplaybookpodcast 

If you enjoyed this episode, please take a moment to subscribe to The Practice Playbook Podcast on your favorite platform, leave a 5-star review, and share the episode with a colleague or professional friend who would benefit from this conversation. Your support helps us continue bringing practical insights, forward-thinking strategies, and meaningful conversations to lawyers, mediators, arbitrators, and entrepreneurial professionals looking to build stronger, smarter, and more sustainable practices.

And as always, please remember that this podcast is presented for informational and educational purposes only. It is not intended as legal advice, business advice, or professional advice of any kind, and listening to this podcast does not create any attorney-client or professional relationship.

We are no longer in the era of asking AI to draft an email. What professionals are navigating now is the movement from AI as a tool to AI as infrastructure, and that distinction changes everything about how competitive advantage gets built and lost. The real question is no longer whether AI is interesting or useful. It is what happens when your competitors begin operating with a fundamentally different level of leverage?

In this solo episode, Susan Guthrie cuts through the noise and the endless parade of shiny new tools to talk about what this shift in AI actually means for professionals who are serving clients, building businesses, and trying to stay relevant. Because paralysis is not a strategy and the market is not standing still.

• Why AI has moved from optional tool to operational infrastructure and why that distinction is a strategic shift, not just a technology update
• How client experience, not AI platform choice, is where competition now lives and what that means for how you build your practice
• Why "What's the best AI tool?" is the wrong question and what to ask instead
• How the divide between strategic adopters and dabblers is widening and where the real opportunity gap is opening
• Why this moment, despite the noise and chaos, represents one of the greatest leverage opportunities entrepreneurial professionals have ever seen

Awareness is good. Diagnosis is better. Susan's free AI Competitive Readiness Scorecard is a practical self-assessment designed to help you take an honest look at whether your practice is positioned for this changing landscape.  Download the resource here: https://susaneguthrie.com/podcasts

Sometimes the signs are subtle. And sometimes they are already showing up whether you realize it or not. Susan's latest LinkedIn newsletter breaks down the seven signals that your practice may already be falling behind.

Check it out here: https://www.linkedin.com/newsletters/practice-building-newsletter-6979857568605114368

The Practice Accelerator is now open for monthly membership pre-registration. Designed for professionals who want more than just ideas, the Accelerator delivers structure, strategy, accountability, and a community of forward-thinking professionals who are serious about building sustainable, successful practices.

Visit https://susaneguthrie.com/accelerator to join now.

The New Legal Frontier: AI-Driven Disputes and How You Can Lead Them | June 9th A forward-focused look at how AI is reshaping disputes, client expectations, and professional opportunities, and how you can position yourself as a leader in a rapidly changing environment.

Practice Playbook listeners save an additional 20% with code Susan20 at checkout. Register at https://susaneguthrie.com/webinars.

Susan E. Guthrie is one of the most respected voices in mediation and conflict resolution today. A nationally recognized family law attorney and mediator for 35 years, she is now a top professional coach and consultant helping dispute resolution and legal professionals build thriving, modern practices.

Susan recently appeared on The Oprah Podcast, expanding her reach to an even broader audience and highlighting her role as a trusted expert in divorce, communication, and modern conflict resolution. She is also the creator and host of The Divorce & Beyond Podcast, ranked in the top 1% worldwide, with millions of listeners and a global following.

As Immediate Past Chair of the American Bar Association Section of Dispute Resolution, Susan continues to shape the future of the profession while training and mentoring practitioners around the world.

Website: https://susaneguthrie.com Books: https://susaneguthrie.com/books LinkedIn: www.linkedin.com/in/susaneguthrie Instagram: @susaneguthrie and @practiceplaybookpodcast 

If you enjoyed this episode, please take a moment to subscribe to The Practice Playbook Podcast on your favorite platform, leave a 5-star review, and share the episode with a colleague or professional friend who would benefit from this conversation. Your support helps us continue bringing practical insights, forward-thinking strategies, and meaningful conversations to lawyers, mediators, arbitrators, and entrepreneurial professionals looking to build stronger, smarter, and more sustainable practices.

And as always, please remember that this podcast is presented for informational and educational purposes only. It is not intended as legal advice, business advice, or professional advice of any kind, and listening to this podcast does not create any attorney-client or professional relationship.

Susan Guthrie sits down with Colleen Joyce, CEO of Lawyer.com, one of the leading platforms connecting consumers with legal professionals. Colleen brings something many in the legal and dispute resolution space simply do not have enough of: a true consumer lens. Coming from the media and startup world, she has developed sharp insights into branding, growth, intake, technology, and the rapidly evolving expectations that professionals need to understand to remain competitive.

This conversation covers visibility, brand authority, AI-driven client expectations, the intake process, and what the future of practice growth actually looks like from the perspective of someone who talks to thousands of consumers and sits squarely between the professional and the client.

• Why the client has changed and what that means for practices still built on assumptions from five or ten years ago
• How brand authority works in an AI-driven search landscape and why social media presence alone is not enough
• Why your intake process may be costing you more business than any marketing gap ever could
• How AI is shifting client expectations and why the real question is whether you are adapting with it
• Why thought leadership and community are the most powerful visibility tools available right now

Download the Free Client Journey Quick Audit here! Susan created a companion resource for this episode to help you move from insight into action. The Client Journey Quick Audit is a practical tool designed to help you evaluate your practice through your client's eyes, identify friction points, and spot missed opportunities before they cost you more business.  Download the resource here: https://susaneguthrie.com/podcasts#free-resource

Website: http://Lawyer.com LinkedIn: https://www.linkedin.com/in/colleenjoyce Instagram: https://www.instagram.com/colleenjoyce1

The Practice Accelerator is now open for monthly membership pre-registration. Designed for professionals who want more than just ideas, the Accelerator delivers structure, strategy, accountability, and a community of forward-thinking professionals who are serious about building sustainable, successful practices.

Visit https://susaneguthrie.com/accelerator to join now.

AI That Actually Works | May 28th A practical, real-world session on how lawyers, mediators, and dispute resolution professionals can ethically and effectively use AI tools in their practices right now. No hype, just strategies you can put to work immediately.

The New Legal Frontier: AI-Driven Disputes and How You Can Lead Them | June 9th A forward-focused look at how AI is reshaping disputes, client expectations, and professional opportunities, and how you can position yourself as a leader in a rapidly changing environment.

Attend individually or bundle both and save $95. Practice Playbook listeners save an additional 20% with code Susan20 at checkout. Register at https://susaneguthrie.com/webinars.

Susan E. Guthrie is one of the most respected voices in mediation and conflict resolution today. A nationally recognized family law attorney and mediator for 35 years, she is now a top professional coach and consultant helping dispute resolution and legal professionals build thriving, modern practices.

Susan recently appeared on The Oprah Podcast, expanding her reach to an even broader audience and highlighting her role as a trusted expert in divorce, communication, and modern conflict resolution. She is also the creator and host of The Divorce & Beyond Podcast, ranked in the top 1% worldwide, with millions of listeners and a global following.

As Immediate Past Chair of the American Bar Association Section of Dispute Resolution, Susan continues to shape the future of the profession while training and mentoring practitioners around the world.

Website: https://susaneguthrie.com Books: https://susaneguthrie.com/books LinkedIn: www.linkedin.com/in/susaneguthrie Instagram: @susaneguthrie and @practiceplaybookpodcast 

If you enjoyed this episode, please take a moment to subscribe to The Practice Playbook Podcast on your favorite platform, leave a 5-star review, and share the episode with a colleague or professional friend who would benefit from this conversation. Your support helps us continue bringing practical insights, forward-thinking strategies, and meaningful conversations to lawyers, mediators, arbitrators, and entrepreneurial professionals looking to build stronger, smarter, and more sustainable practices.

And as always, please remember that this podcast is presented for informational and educational purposes only. It is not intended as legal advice, business advice, or professional advice of any kind, and listening to this podcast does not create any attorney-client or professional relationship.

Together, Susan and Liz explore what "get involved" actually means in practice, how community, visibility, and contribution intersect, and why some of the biggest career breakthroughs come from the rooms you almost did not walk into.

Whether you are brand new to your field, looking to grow your professional network, or wondering how to step into a more visible leadership role, this conversation is packed with insights you can put to work immediately.

Inside this conversation, you'll hear:

• Why real influence is built through trust and follow-through, not visibility alone
• What "get involved" actually means in practice, and how to start
• The difference between early participation and strategic leadership
• How volunteer roles build skills that transfer directly to your professional practice
• Why your "why" matters before you say yes to any leadership role
• How consistent contribution creates a personal brand and platform others notice
• What it really means to lead when the buck stops with you
• The career opportunities that open when you commit to showing up over time

Elizabeth "Liz" Hill is Director of Communications and Development at MWI, where she focuses on elevating the visibility and impact of organizational ombuds, mediation, and negotiation services.

She also serves as Chair of the American Bar Association Section of Dispute Resolution for the 2025-2026 bar year, following years of leadership within the Section.

Liz brings more than 20 years of experience across higher education, corporate, government, and legal settings, and is known for her practical, systems-focused approach to conflict. She's especially passionate about building connections across the field and helping people navigate complex challenges with clarity and confidence.

Email: ehill@mwi.org LinkedIn: https://www.linkedin.com/in/elizabethshill14/

The Practice Accelerator is now open for monthly membership pre-registration. Designed for professionals who want more than just ideas, the Accelerator delivers structure, strategy, accountability, and a community of forward-thinking professionals who are serious about building sustainable, successful practices.

Visit https://susaneguthrie.com/accelerator to join now.

AI That Actually Works | May 28th A practical, real-world session on how lawyers, mediators, and dispute resolution professionals can ethically and effectively use AI tools in their practices right now. No hype, just strategies you can put to work immediately.

The New Legal Frontier: AI-Driven Disputes and How You Can Lead Them | June 9th A forward-focused look at how AI is reshaping disputes, client expectations, and professional opportunities, and how you can position yourself as a leader in a rapidly changing environment.

Attend individually or bundle both and save $95. Practice Playbook listeners save an additional 20% with code Susan20 at checkout. Register at https://susaneguthrie.com/webinars.

Susan E. Guthrie is one of the most respected voices in mediation and conflict resolution today. A nationally recognized family law attorney and mediator for 35 years, she is now a top professional coach and consultant helping dispute resolution and legal professionals build thriving, modern practices.

Susan recently appeared on The Oprah Podcast, expanding her reach to an even broader audience and highlighting her role as a trusted expert in divorce, communication, and modern conflict resolution. She is also the creator and host of The Divorce & Beyond Podcast, ranked in the top 1% worldwide, with millions of listeners and a global following.

As Immediate Past Chair of the American Bar Association Section of Dispute Resolution, Susan continues to shape the future of the profession while training and mentoring practitioners around the world.

Website: https://susaneguthrie.com Books: https://susaneguthrie.com/books LinkedIn: www.linkedin.com/in/susaneguthrie Instagram: @susaneguthrie and @practiceplaybookpodcast 

If you enjoyed this episode, please take a moment to subscribe to The Practice Playbook Podcast on your favorite platform, leave a 5-star review, and share the episode with a colleague or professional friend who would benefit from this conversation. Your support helps us continue bringing practical insights, forward-thinking strategies, and meaningful conversations to lawyers, mediators, arbitrators, and entrepreneurial professionals looking to build stronger, smarter, and more sustainable practices.

And as always, please remember that this podcast is presented for informational and educational purposes only. It is not intended as legal advice, business advice, or professional advice of any kind, and listening to this podcast does not create any attorney-client or professional relationship.

Either AI was coming to replace everyone, or it was being presented as a magical solution that could somehow run your practice for you overnight.

But professions are finally moving into a new phase of the conversation, one grounded in practical reality, thoughtful implementation, ethical responsibility, and strategic opportunity.

In this episode of The Practice Playbook Podcast, Susan Guthrie goes inside the upcoming AI and the Practice of Law Summit with two of the leaders helping shape that conversation: Joseph Gartner, Director of the ABA Center for Innovation and Deian McBryde, Chair of the Planning Committee for the upcoming ABA AI Summit.

Together, they explore where AI adoption in legal practice actually stands right now, what professionals are getting wrong, what is finally starting to work, and why the future of professional practice may belong to those who learn how to combine technology with the uniquely human skills clients value most.

This is not another surface-level AI conversation.

It is a candid and practical discussion about:

• Real-world AI implementation in law firms and professional practices
• The shift from AI theory to actionable workflows
• Billing and pricing challenges in an AI-driven practice environment
• Ethical guardrails and responsible technology adoption
• AI agents and what they may mean for the future of legal work
• Why solo and small firm professionals have enormous opportunities right now
• How mediators, arbitrators, and dispute resolution professionals fit into the evolving landscape
• The growing importance of judgment, creativity, strategy, and counseling in an AI-supported profession

Whether you are AI-curious, actively experimenting with tools like ChatGPT and Claude, or already integrating AI into your practice, this episode offers practical insights and a grounded perspective that cuts through the noise.

Susan and her guests also discuss the upcoming AI Summit, a virtual two-day program designed to help professionals at every level of AI adoption move from information overload to practical implementation.  

The program is fully virtual and all sessions will be available on demand afterward, which honestly was the deciding factor for me because I cannot attend live either, but I absolutely registered so I can access all of the content afterward.

Registration is very reasonably priced at about $200 for members and $240 for non-members, and there is also a discount code available. Use code SUMMIT10 for 10% off registration.

More information and Registration

Deian McBryde is a New Mexico litigator and appellate attorney, mediator and settlement facilitator, and a judge pro tempore for the Tonto Apache Tribal Court in Arizona.  Deian worked in business consulting, adult learning, technology, wellness, and the arts before pivoting to the law later in his career. He is a former chair of the State Bar’s Solo & Small Firm Section and is currently a member of the governing board of the ABA’s Center for Innovation and a Fellow of the American Bar Foundation, who has presented continuing education sessions locally and nationally. Deian is online at www.mcbrydelaw.com.

Susan E. Guthrie is one of the most respected voices in mediation and conflict resolution today. A nationally recognized family law attorney and mediator for 35 years, she is now a top professional coach and consultant helping dispute resolution and legal professionals build thriving, modern practices.

Susan recently appeared on The Oprah Podcast, expanding her reach to an even broader audience and highlighting her role as a trusted expert in divorce, communication, and modern conflict resolution. She is also the creator and host of The Divorce & Beyond Podcast, ranked in the top 1% worldwide, with millions of listeners and a global following.

As Immediate Past Chair of the American Bar Association Section of Dispute Resolution, Susan continues to shape the future of the profession while training and mentoring practitioners around the world.

Website: https://susaneguthrie.com Books: https://susaneguthrie.com/books LinkedIn: www.linkedin.com/in/susaneguthrie Instagram: @susaneguthrie and @practiceplaybookpodcast 

If you enjoyed this episode, please take a moment to subscribe to The Practice Playbook Podcast on your favorite platform, leave a 5-star review, and share the episode with a colleague or professional friend who would benefit from this conversation. Your support helps us continue bringing practical insights, forward-thinking strategies, and meaningful conversations to lawyers, mediators, arbitrators, and entrepreneurial professionals looking to build stronger, smarter, and more sustainable practices.

And as always, please remember that this podcast is presented for informational and educational purposes only. It is not intended as legal advice, business advice, or professional advice of any kind, and listening to this podcast does not create any attorney-client or professional relationship.

Most professionals believe success comes from doing more. More marketing, more networking, more credentials, more training. But after working with hundreds of professionals and colleagues building their practices, the truth is clear: volume is not what creates a thriving practice.

What does? Intention. Top performers make decisions with purpose, take action consistently, and build their practices strategically instead of reactively. This episode walks through all seven habits so you can identify exactly where you are operating like the 90% and where you can start operating like the top 10%, instead.

• Why top performers are not working harder than everyone else and what they are actually doing differently.
• How to use data from your last five clients to stop reacting and start building your practice with intention.
• What ruthless clarity around who you serve does for your referrals and how one sentence can change everything.
• How to build visibility as a habit instead of an event so you stay top of mind without burning out.
• What happens to most opportunities after the first conversation and the simple habit of followup keeps them alive.

A free scorecard was created to go along with this episode. The Top 10% Practice Assessment walks through each of the seven habits and helps you identify exactly where your gaps are and where to focus next. Awareness is the first step, but action is what creates change. Get the Resource here: https://practiceplaybook.pro/practice-assessment

Susan E. Guthrie is one of the most respected voices in mediation and conflict resolution today. A nationally recognized family law attorney and mediator for 35 years, she is now a top professional coach and consultant helping dispute resolution and legal professionals build thriving, modern practices.

Susan recently appeared on The Oprah Podcast, expanding her reach to an even broader audience and highlighting her role as a trusted expert in divorce, communication, and modern conflict resolution. She is also the creator and host of The Divorce & Beyond Podcast, ranked in the top 1% worldwide, with millions of listeners and a global following.

As Immediate Past Chair of the American Bar Association Section of Dispute Resolution, Susan continues to shape the future of the profession while training and mentoring practitioners around the world.

Website: https://susaneguthrie.com Books: https://susaneguthrie.com/susans-books LinkedIn: www.linkedin.com/in/susaneguthrie Instagram: @susaneguthrie and @practiceplaybookpodcast 

In fact, if you’ve ever left a conference, networking event, or even a series of great meetings thinking, “That was really valuable… so why aren’t any leads coming from it?” then you’ve already felt the gap we’re going to talk about in this episode.

With the help of guest Steve Fretzin, we’re exploring the difference between simply meeting people and actually building a meaningful book of business, or put another way, how to grow your practice without feeling like you’re selling.

Steve is a nationally recognized business development coach, author of five books on legal marketing and rainmaking, and host of the podcasts Be That Lawyer and Future Rainmakers. He works with professionals across the country to help them grow their practices in a way that feels both effective and authentic.

In this conversation, we’ll talk about how to become what Steve calls “that lawyer,” or in our world, that professional, the one people remember, trust, and want to work with.

• Business development is not selling. It’s relationship building, and when you approach it that way, everything changes.
• Meeting people is not the same as building business. Without follow-up, adding value, and deepening relationships, it’s easy to become what Steve calls a “professional meeter.”
• Activity without strategy does not create results. You need a system you can follow, track, and improve over time.
• Consistency is what separates successful professionals from everyone else. Not intensity or short bursts of effort, but showing up week after week in a meaningful way. 

• The Professional "Meeter" to Rainmaker Reset Kit: a companion resource to this episode designed to help you move from just meeting people to actually building a book of business building on the insights shared by Steve Fretzin in this episode.  Get the Resource here.

Driven, focused, and committed to helping attorneys realize their full potential, Steve Fretzin is an internationally recognized coach, skills trainer, and roundtable facilitator for lawyers who want to build meaningful books of business and take control of their careers. He has authored five books on legal marketing and business development and hosts two highly rated podcasts, BE THAT LAWYER and Future Rainmakers. Steve also writes a monthly column for Above the Law, and his podcasts are regularly featured on the Above the Law and Attorney at Work websites.

Find out more about Steve’s new Be That Lawyer Community. 

Website: bethatlawyer.com Linkedin: https://www.linkedin.com/in/stevefretzin/ Facebook: https://web.facebook.com/fretzinsteve Instagram: https://www.instagram.com/fretzinsteve/

Susan E. Guthrie is one of the most respected voices in mediation and conflict resolution today. A nationally recognized family law attorney and mediator for 35 years, she is now a top professional coach and consultant helping dispute resolution and legal professionals build thriving, modern practices.

Susan recently appeared on The Oprah Podcast, expanding her reach to an even broader audience and highlighting her role as a trusted expert in divorce, communication, and modern conflict resolution. She is also the creator and host of The Divorce & Beyond Podcast, ranked in the top 1% worldwide, with millions of listeners and a global following.

As Immediate Past Chair of the American Bar Association Section of Dispute Resolution, Susan continues to shape the future of the profession while training and mentoring practitioners around the world.

Website: https://susaneguthrie.com Books: https://susaneguthrie.com/susans-books LinkedIn: www.linkedin.com/in/susaneguthrie Instagram: @susaneguthrie and @practiceplaybookpodcast 

In this solo episode, Susan Guthrie walks through the seven fastest ways to grow your practice in 2026 and beyond. These are not trends. These are patterns, the things she sees consistently with professionals whose practices are growing, whose calendars are full, and who are being sought out rather than chasing work.

One important note before diving in: you do not need to do all seven. You should pick one from the list and do it consistently. Work through the episode, refer to the companion download, and  find the one strategy that resonates. 

• Every successful practice is built on three things: positioning, visibility, and trust. If your practice is not growing, at least one of those is off.
• The market does not reward general capability. It rewards clear positioning. You can do many things, but you must be known for one.
• You do not need more visibility. You need the right visibility, showing up where your referral sources already gather.
• Stop asking how to find more clients. Start asking who already works with your clients and build real relationships with those people.
• Thought leadership is what turns visibility into demand. It is not about being louder. It is about being clearer.

• Companion Worksheet: Download and refer back to it as you listen to the episode! 
• The Business Planning Playbook
• The Flat Fee Playbook
• The Thought Leadership Playbook

Susan E. Guthrie is one of the most respected voices in mediation and conflict resolution today. A nationally recognized family law attorney and mediator for 35 years, she is now a top professional coach and consultant helping dispute resolution and legal professionals build thriving, modern practices.

Susan recently appeared on The Oprah Daily Podcast, expanding her reach to an even broader audience and highlighting her role as a trusted expert in divorce, communication, and modern conflict resolution. She is also the creator and host of The Divorce & Beyond Podcast, ranked in the top 1% worldwide, with millions of listeners and a global following.

As Immediate Past Chair of the American Bar Association Section of Dispute Resolution, Susan continues to shape the future of the profession while training and mentoring practitioners around the world.

Website: https://susaneguthrie.com Books: https://susaneguthrie.com/susans-books LinkedIn: www.linkedin.com/in/susaneguthrie Instagram: @susaneguthrie and @practiceplaybookpodcast 

Susan Guthrie sits down with Scott Zucker, a commercial litigator with nearly four decades of experience who has built a thriving mediation and arbitration practice. He is also the author of Mediation Minute: Insights on Alternative Dispute Resolution. Scott pulls the curtain back on what his journey really looked like, including the long runway and the simple but powerful marketing principle he calls “Go out, get seen, get asked”.

This conversation is packed with the kind of real-world insight that only comes from someone who has walked the walk. Scott and Susan cover everything from making the mental shift from advocate to neutral, to building thought leadership, and to why trust is the true bedrock of dispute resolution work.

• Building a mediation practice does not happen overnight, and why reputation, relationships, and credibility take years to develop.
• Thought leadership builds credibility before anyone picks up the phone, and how writing and speaking about what you observe as a neutral lets people understand you better
• Some of the best ways to build skills and get cases early in a neutral practice
• Why and how trust is the foundation of dispute resolution

Scott Zucker is a founding partner of the Atlanta law firm Weissmann Zucker Euster + Oblinger P.C. and has been practicing law since 1987. His law practice focuses on real estate, employment and construction matters. He is also a certified Mediator and Arbitrator and assists parties in resolving matters through Alternative Dispute Resolution. Scott is a frequent lecturer at national and state real estate and construction trade conventions and is a contributing legal writer for trade industry magazines.

Scott is actively involved in the community and has sat on the advisory boards for Emory University’s Winship Cancer Institute as well as the Rollins School of Public Health. He is a past president of Temple Sinai in Atlanta and is a Vice-Chair for the Southeast Division of the Anti-Defamation League.

Scott is a fervent writer and educator on the topic of “Ethical Wills” and is a passionate advocate of the importance of legacy writing. Scott presented a TEDx talk on Ethical Wills in 2019 which is available on YouTube.

Scott obtained his undergraduate degree from Washington University in St. Louis and his law degree from George Washington University in Washington, D.C. Scott and his wife Melanie are proud parents of two sons (and two wonderful daughter-in-laws) and especially proud grandparents.

Practice: https://milesmediation.com/neutrals/scott-zucker/ LinkedIn: https://www.linkedin.com/in/scott-zucker-3643b712/ Book: THE MEDIATION MINUTE: Insights on Alternative Dispute Resolution

Susan E. Guthrie is one of the most respected voices in mediation and conflict resolution today. A nationally recognized family law attorney and mediator for 35 years, she is now a top professional coach and consultant helping dispute resolution and legal professionals build thriving, modern practices.

Susan recently appeared on The Oprah Daily Podcast, expanding her reach to an even broader audience and highlighting her role as a trusted expert in divorce, communication, and modern conflict resolution. She is also the creator and host of The Divorce & Beyond Podcast, ranked in the top 1% worldwide, with millions of listeners and a global following.

As Immediate Past Chair of the American Bar Association Section of Dispute Resolution, Susan continues to shape the future of the profession while training and mentoring practitioners around the world.

Website: https://susaneguthrie.com Books: https://susaneguthrie.com/susans-books LinkedIn: www.linkedin.com/in/susaneguthrie Instagram: @susaneguthrie and @practiceplaybookpodcast 

—--------------------------

Susan Guthrie is joined by Lee Shainis, founder of Simplify Language, who has trained hundreds of organizations nationwide to make their written and spoken communication clearer, more efficient, and more inclusive. Lee brings a grounding reminder that simplifying communication is not dumbing it down. It is tightening it up, editing, sharpening, and making space for the people across from you to actually follow along.

Together, Susan and Lee explore the hidden costs of complex language, why most people will never tell you when they are confused, and how small, intentional shifts in clarity can strengthen trust, influence, and authority. 

• Why complexity can actually work against your credibility

• How institutional language creates distance, even when you do not mean it to

• Why most people will never tell you when they are confused, and how to make it easier for them

• Why knowing your audience is always step one, before you write a word or say a thing

• How to use AI to simplify your communication without losing your voice

Join Us at the ABA Section of Dispute Resolution Skills Summit Lee Shainis is the featured presenter on day two of the ABA Section of Dispute Resolution Skills Summit this April. He will be diving deep into practical tools for simplifying communication, elevating your public speaking, and strengthening your facilitation skills. It is a two-day virtual program, so you can attend from anywhere. Register at https://events.americanbar.org/event/b68303d1-af4a-495c-abc3-a67a5bd67a9b/summary

Lee is founder of Simplify Language, providing training to make written and spoken communication more concise, understandable, readable, and efficient for all audiences.

Since 2023 he has led hundreds of custom trainings nationwide for educational institutions, government agencies, nonprofits, and others.

Lee co-founded the nonprofit lntercambio Uniting Communities in 2000 and was the CEO for 20 years. During his leadership, lntercambio connected 10,000 adult immigrants with 5,000 volunteer English teachers in Boulder County and established a national network of several hundred organizations. lntercambio continues to thrive and in 2024 received $2M from the MacKenzie Scott Foundation.

Website:  simplifylanguage.com

LinkedIn: https://www.linkedin.com/in/lee-shainis

Get All Three Practice Playbook Books for Just $19.99 If you are serious about building a profitable, sustainable practice, Susan's entire Practice Playbook series is now available as a PDF bundle. That includes the Flat Fee Playbook, the Thought Leadership Playbook, and the Business Plan Playbook. One PDF with three strategic guides designed to help you clarify your positioning, strengthen your authority, and build a practice that actually works for you. Grab the full bundle at https://bit.ly/Three-Books

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Susan E. Guthrie is one of the most respected voices in mediation and conflict resolution today. A nationally recognized family law attorney and mediator for 35 years, she is now a top professional coach and consultant helping dispute resolution and legal professionals build thriving, modern practices.

Susan recently appeared on The Oprah Daily Podcast, expanding her reach to an even broader audience and highlighting her role as a trusted expert in divorce, communication, and modern conflict resolution. She is also the creator and host of The Divorce & Beyond Podcast, ranked in the top 1% worldwide, with millions of listeners and a global following.

As Immediate Past Chair of the American Bar Association Section of Dispute Resolution, Susan continues to shape the future of the profession while training and mentoring practitioners around the world.

Website: https://susaneguthrie.com

Books: https://susaneguthrie.com/susans-books

LinkedIn: www.linkedin.com/in/susaneguthrie

Instagram: @susaneguthrie and @practiceplaybookpodcast

Andrea is the CEO and Partner of Exit Consulting Group, where she helps business owners plan for succession, transition, and exit. A former fractional CFO and operational leader, she brings deep strategic and practical experience. What makes this conversation especially powerful is that she does not view exit planning as simply a transaction. She frames it as something much bigger.  It is about transition, legacy, and long-term relevance.

Together, Susan and Andrea explore what happens when a business is built around one person, the emotional and practical challenges of letting go, and what it really takes to create something that can endure. 

Whether you plan to sell, wind down, pass your work on, or simply want more freedom in your life, this conversation invites you to consider an essential truth: A business that depends entirely on you is inherently fragile, and building something that lasts requires intentional planning long before any transition begins.

• Why a business that cannot run without you is not yet transferable and what that actually means about structure, not success
• How to think about exit strategy as transition, legacy, and future freedom rather than simply selling
• Why timing matters and how early structural changes create more options later
• How to assess whether you are building a scalable firm or sustaining a high performing job
• Where founder dependency shows up and how to identify if you are a single point of failure
• One practical step you can take in the next ninety days to build real leverage in your business

Andrea Steinbrenner is the Chief Executive Officer and Partner of Exit Consulting Group, Inc. (ECG), where she leads with strategic vision and cultural integrity. Her career spans retail management, accounting, and operations, including serving as a fractional CFO and VP of Operations at TGG Accounting, where she helped scale the firm significantly. After earning her EMBA, she founded Canopy Consulting before joining ECG in 2019, rising from consultant to COO and ultimately CEO in 2022. Known for her clear communication and “Tarzan” analogy of bridging strategy and execution, Andrea prioritizes active listening to align company goals with client success. Outside of work, she enjoys baking, hiking, reading, and raising poodles with her husband, Todd.

Website: https://exitconsultinggroup.com/ LinkedIn: https://www.linkedin.com/in/andreasteinbrenner/

Take this conversation from insight to action with The Founder Independence Scorecard, a companion resource created for this episode.

This short, strategic self assessment helps you see clearly whether you are building a scalable firm or sustaining a high performing job. More importantly, it helps you identify where you are structurally strong, where you may be a single point of failure, and one practical move you can make in the next ninety days to build real leverage.

Download the companion scorecard here:

bit.ly/PPP-Founder-Scorecard

FourthParty bridges the gap between great mediators and great businesses by offering technology and guidance that make running a mediation practice feel effortless. Say goodbye to the pain of scheduling, payments, and communications.  

FourthParty is offering listeners 20% off their first 6 months with the codes SUSAN20. Head over to FourthParty.app and schedule a conversation with the team. https://fourthparty.app

Susan E. Guthrie is one of the most respected voices in mediation and conflict resolution today. A nationally recognized family law attorney and mediator for 35 years, she is now a top professional coach and consultant helping dispute resolution and legal professionals build thriving, modern practices.

Susan recently appeared on The Oprah Daily Podcast, expanding her reach to an even broader audience and highlighting her role as a trusted expert in divorce, communication, and modern conflict resolution. She is also the creator and host of The Divorce & Beyond Podcast, ranked in the top 1% worldwide, with millions of listeners and a global following.

As Immediate Past Chair of the American Bar Association Section of Dispute Resolution, Susan continues to shape the future of the profession while training and mentoring practitioners around the world.

Website: https://susaneguthrie.com Books: https://susaneguthrie.com/susans-books LinkedIn: www.linkedin.com/in/susaneguthrie Instagram: @susaneguthrie and @practiceplaybookpodcast 

—--------------------------

Darren is the founder of The Lawyer Millionaire and a fiduciary financial planner who works exclusively with law firm owners. He brings a rare perspective shaped by his background as an educator and his deep understanding of both business strategy and personal finance.

In this conversation, they dig into what profitability really means, why growing a firm can actually reduce profit if you’re not careful, and the practical systems that help lawyers keep more of what they earn while building businesses that support the lives they want.

This episode invites you to slow down, challenge familiar assumptions, and think about profit in a more intentional, sustainable way.

What You’ll Learn:

• Why profitability is not the same thing as revenue, and how a growing practice can still leave you financially strained if you’re not being intentional 
• How separating business and personal finances, paying yourself consistently, and setting profit aside on purpose can transform both your numbers and your decision-making
• Why profitability is a team sport, and how aligning your staff around clear financial goals leads to better choices across the firm
• The hidden cost of rushed decisions, and why slowing down to think strategically can protect your profit and your long-term vision

Guest Darren Wurz, CFP®, is the founder of The Lawyer Millionaire®. He is a fiduciary financial planner who works exclusively with law firm owners, helping them bridge the gap between running a successful practice and actually building lasting wealth.

What makes Darren’s perspective so compelling is his path. He didn’t come up through traditional finance sales. He started as a teacher, driven by a genuine commitment to helping people grow, and that mindset carries through everything he does today.

Through his work with lawyers across the country, Darren saw a pattern that will sound very familiar to many of you. Talented, driven professionals bringing in good revenue, but still struggling with cash flow, taxes, long-term planning, and the question of what all that hard work is really building toward.

So he built something that didn’t exist. A flat-fee advisory firm designed specifically for law firm owners, combining business strategy, tax-smart planning, and personal financial coaching.

Connect with Darren Community: https://community.lawyermillionaire.com Website: https://thelawyermillionaire.com Podcast: https://www.lawyermillionaire.com/the-lawyer-millionaire-podcast Book: https://www.lawyermillionaire.com/the-lawyer-millionaire-book

Related Resources

• Download the Law Firm Profit First Set Up Guide and Instant Cash Flow Assessment
• Profit First by Mike Michalowicz
• Simple Numbers, Straight Talk, Big Profits by Greg Crabtree
• The Great Game of Business by Jack Stack
• The Road Less Stupid by Keith Cunningham

Meet Our Creator and Host: Susan Guthrie

Susan E. Guthrie is one of the most respected voices in mediation and conflict resolution today. A nationally recognized family law attorney and mediator for 35 years, she is now a top professional coach and consultant helping dispute resolution and legal professionals build thriving, modern practices. 

Susan recently appeared on The Oprah Daily Podcast, expanding her reach to an even broader audience and highlighting her role as a trusted expert in divorce, communication, and modern conflict resolution. She is also the creator and host of The Divorce & Beyond Podcast, ranked in the top 1% worldwide, with millions of listeners and a global following.

As Immediate Past Chair of the American Bar Association Section of Dispute Resolution, Susan continues to shape the future of the profession while training and mentoring practitioners around the world.

Connect with Susan E. Guthrie

Website: https://susaneguthrie.com

Books: https://susaneguthrie.com/susans-books

LinkedIn: www.linkedin.com/in/susaneguthrie

Instagram: @susaneguthrie and @practiceplaybookpodcast

—--------------------------

In this episode, Susan Guthrie unpacks a pattern she sees repeatedly in workshops, retreats, and strategy sessions with experienced professionals using LinkedIn. The effort is there. The consistency is there. But the results do not match the visibility.

Susan explores why LinkedIn engagement can be misleading, how professionals get stuck being visible without being positioned, and how to use the platform as a long-term trust builder rather than a popularity contest.

• Why LinkedIn likes and comments reflect agreement, not trust, and what decision-makers are actually evaluating before they reach out
• How the content that leads to clients often receives less engagement, and why authority-signaling posts work differently by design
• How to tell when your LinkedIn visibility is not positioning you clearly, and why positioning matters more than posting consistency

• The Business Planning Playbook
• The Flat Fee Playbook
• The Thought Leadership Playbook

🎙 Ask Susan Anything: New Year Practice Building Focus 📅 February 2 at 11am CT

A free live session for dispute resolution professionals ready to break old patterns and build smarter strategies.

Register here: https://lnkd.in/ggtQJudk

Susan E. Guthrie is one of the most respected voices in mediation and conflict resolution today. A nationally recognized family law attorney and mediator for 35 years, she is now a top professional coach and consultant helping dispute resolution and legal professionals build thriving, modern practices.

Susan recently appeared on The Oprah Daily Podcast, expanding her reach to an even broader audience and highlighting her role as a trusted expert in divorce, communication, and modern conflict resolution. She is also the creator and host of The Divorce & Beyond Podcast, ranked in the top 1% worldwide, with millions of listeners and a global following.

As Immediate Past Chair of the American Bar Association Section of Dispute Resolution, Susan continues to shape the future of the profession while training and mentoring practitioners around the world.

Website: https://susaneguthrie.com Books: https://susaneguthrie.com/susans-books LinkedIn: www.linkedin.com/in/susaneguthrie Instagram: @susaneguthrie and @practiceplaybookpodcast 

In this episode of The Practice Playbook Podcast, Susan Guthrie breaks down the three most important trends shaping dispute resolution in 2026 and explains how dispute resolution professionals can use these shifts to future-proof their practices.

This conversation grew out of Susan’s work on the third book in the Practice Playbook Series, The Business Planning Playbook, and centers on one essential idea:

A business plan is not a one-and-done document. It is a living strategy that must evolve as the world and your practice change.

You will learn how AI is becoming infrastructure in dispute resolution, why the profession is moving beyond hourly billing, and how specialization in emerging practice areas is driving growth in the U.S. and globally.

This episode also includes a free downloadable handout with sample AI prompts to help you apply these ideas immediately.

• Why AI is now part of everyday dispute resolution practice

• How AI can support pricing analysis and innovative fee models

• Why the shift is not flat fees versus hourly billing, but moving beyond hourly billing entirely

• How AI Deep Research and Learning Mode can help you identify emerging practice areas

• Why specialization is driving visibility and opportunity in 2026

• How emerging trends should inform your business plan this year and beyond

1. AI as Infrastructure AI is no longer optional. Used responsibly, it enhances judgment, preparation, and workflow efficiency.

2. Moving Beyond Hourly Billing Clients want clarity and predictability. Innovative pricing models align services with value, not time.

3. Specialization and Emerging Practice Areas Growth is increasingly driven by depth, particularly in areas like data privacy, employment, and ESG-related disputes.

Download the companion resource to this episode, including sample AI prompts to help you:

• Evaluate your current pricing

• Explore innovative pricing models

• Research emerging practice areas

• Build a learning and positioning plan

📥 Download here: https://susaneguthrie.thinkific.com/products/digital_downloads/ai-placeholder-8

• The Business Planning Playbook

• The Flat Fee Playbook

• The Thought Leadership Playbook

🎙 Ask Susan Anything: New Year Practice Building Focus 📅 February 2

A free live session for dispute resolution professionals ready to break old patterns and build smarter strategies.

Register here: https://lnkd.in/ggtQJudk

Meet Our Creator and Host: Susan Guthrie

Susan E. Guthrie is one of the most respected voices in mediation and conflict resolution today. A nationally recognized family law attorney and mediator for 35 years, she is now a top professional coach and consultant helping dispute resolution and legal professionals build thriving, modern practices.

Susan recently appeared on The Oprah Daily Podcast, expanding her reach to an even broader audience and highlighting her role as a trusted expert in divorce, communication, and modern conflict resolution. She is also the creator and host of The Divorce & Beyond Podcast, ranked in the top 1% worldwide, with millions of listeners and a global following.

As Immediate Past Chair of the American Bar Association Section of Dispute Resolution, Susan continues to shape the future of the profession while training and mentoring practitioners around the world.

Website: https://susaneguthrie.com

Books: https://susaneguthrie.com/susans-books

LinkedIn: www.linkedin.com/in/susaneguthrie

Instagram: @susaneguthrie and @practiceplaybookpodcast 

Susan Guthrie is joined by veteran mediator and arbitrator Lawrence Kolin for a grounded, insightful conversation about what actually gets cases settled and why the core skills of peacemaking still matter more than ever.

With nearly twenty-five years of experience resolving complex disputes, Lawrence has practiced through sweeping changes in how mediation is conducted. Yet his message is clear: while the tools have evolved, human nature has not. Trust, intuition, preparation, and the ability to read people in the room remain the true differentiators for effective neutrals.

This episode explores why experienced mediators continue to succeed even as the profession evolves and what practitioners at every stage can learn from returning to fundamentals.

In this episode, you’ll hear:

• Why mediation’s core principles have endured for thousands of years

• The limits of technology and what AI cannot replace in dispute resolution

• How experienced neutrals identify the true “nub” of a dispute

• The information paradox in modern mediation and why more data does not always lead to better outcomes

• How trust, reputation, and word of mouth still drive mediator selection

• The role of intuition, judgment, and experience in moving parties toward agreement

• Why adaptability and curiosity are essential skills for long-term success

Whether you are building your practice, refining your craft, or navigating a rapidly changing professional landscape, this conversation is a powerful reminder of where the real edge comes from.

Guest: Lawrence Kolin is an AV-Rated, Preeminent Super Lawyer and a highly respected mediator and arbitrator who has resolved thousands of cases in state, federal, and appellate courts. A former General Magistrate in Florida’s Ninth Judicial Circuit, Lawrence now serves as a neutral panelist with Upchurch Watson White & Max, the American Health Law Association, and the American Arbitration Association.

Contact Lawrence Kolin: 

Email: lkolin@gmail.com

Blog: www.OrlandoMediator.blogspot.com 

LinkedIn:  https://linkedin.com/in/lkolin

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Get Susan's Latest Book and Start 2026 with a Plan!

The Business Plan Playbook is a practical guide for dispute resolution professionals and legal entrepreneurs who want to build a sustainable, intentional practice. This book walks you through how to clarify your vision, define your ideal work, structure your services, and make smart business decisions in a profession that is evolving quickly. It is not about predicting the future. It is about creating a framework you can rely on as your practice grows and changes.

Learn more about the book and explore Susan’s full collection of titles here: https://susaneguthrie.com/susans-books

Meet Our Creator and Host: Susan Guthrie

Susan E. Guthrie is one of the most respected voices in mediation and conflict resolution today. A nationally recognized family law attorney and mediator for 35 years, she is now a top professional coach and consultant helping dispute resolution and legal professionals build thriving, modern practices.

Susan recently appeared on The Oprah Daily Podcast, expanding her reach to an even broader audience and highlighting her role as a trusted expert in divorce, communication, and modern conflict resolution. She is also the creator and host of The Divorce & Beyond Podcast, ranked in the top 1% worldwide, with millions of listeners and a global following.

As Immediate Past Chair of the American Bar Association Section of Dispute Resolution, Susan continues to shape the future of the profession while training and mentoring practitioners around the world.

Website: https://susaneguthrie.com

Books: https://susaneguthrie.com/susans-books

LinkedIn: www.linkedin.com/in/susaneguthrie

Instagram: @susaneguthrie and @practiceplaybookpodcast 

Gary and I talk candidly about how ADR technology has evolved, why many traditional pricing models no longer serve neutrals, and how integrated platforms can eliminate friction while protecting confidentiality. If you’re rethinking your tech stack for 2025 and beyond, this conversation offers practical insight and strategic clarity.

• Why eliminating friction points like manual data entry, repetitive forms, and disconnected tools is critical to a sustainable ADR practice
• How automated intake, conflict checks, document generation, and secure communications can reclaim hours of professional time
• The risks of piecemeal tech stacks and why integrated platforms offer stronger security and reliability
• How AI tools like ADR Coach can support both practitioners and parties without replacing professional judgment

More About This Week's Special Guest:

Gary Doernhoefer graduated from the University of Chicago School of Law and has 40 years of experience in private practice, as an in-house attorney, general counsel and entrepreneur in two successful technology startup companies. His legal experience convinced him of the benefits of ADR and inspired him to apply his skills to the development of technology for dispute resolution practitioners. He is the founder of ADR Notable - the leading case and practice management software designed specifically for ADR practitioners. He also serves as Co-Chair of the ADR Practice Skills and Technology Innovations Committee of the ABA Dispute Resolution Section, and is a frequent speaker on ADR technology.

Website and Contact Information:

ADR Notable: https://www.adrnotable.com

Social media:

https://www.linkedin.com/in/gdoernhoefer/

https://www.linkedin.com/company/adr-notable/

Who This Episode Is For

• Mediators
• Family law and collaborative professionals
• Attorneys, arbitrators, and legal neutrals
• Coaches and consultants working in conflict resolution
• Solo practitioners and small to mid-size ADR firms
• Practice owners seeking efficiency, scalability, and sustainability

• The Flat Fee Playbook – Your guide to building, structuring, and pricing flat fee services
• ADR Notable website and demo signup
• The Flat Fee Playbook by Susan Guthrie
• Join the waitlist for The Practice Accelerator, Susan’s brand-new subscription program packed with resources, tools, and community support to help you grow smarter.
• RPS Coach Revealed: Professor John Lande’s New Tool to Transform Your Mediation Practice (Part One) on Make Money Mediating #532
• RPS Coach Revealed: Professor John Lande’s New Tool to Transform Your Mediation Practice (Part Two) on Make Money Mediating #533

Meet Our Creator and Host: Susan Guthrie

Susan E. Guthrie is one of the most respected voices in mediation and conflict resolution today. A nationally recognized family law attorney and mediator for 35 years, she is now a top professional coach and consultant helping dispute resolution and legal professionals build thriving, modern practices.

Susan recently appeared on The Oprah Daily Podcast, expanding her reach to an even broader audience and highlighting her role as a trusted expert in divorce, communication, and modern conflict resolution. She is also the creator and host of The Divorce & Beyond Podcast, ranked in the top 1% worldwide, with millions of listeners and a global following.

As Immediate Past Chair of the American Bar Association Section of Dispute Resolution, Susan continues to shape the future of the profession while training and mentoring practitioners around the world.

Website: https://susaneguthrie.com Books: https://susaneguthrie.com/susans-books LinkedIn: www.linkedin.com/in/susaneguthrie Instagram: @susaneguthrie and @practiceplaybookpodcast 

Instead of waiting for the calendar to turn and hoping things feel different in January, Susan shows you how to understand the patterns, decisions, and dynamics that shaped your year. You’ll look closely at what worked, what drained you, and what you’re finally ready to let go of, so you can step into the new year with focus, intention, and renewed purpose.

This episode mirrors the same process Susan uses with her private coaching clients every December, and it includes access to a powerful companion worksheet to help you translate today’s insights into a written plan for the year ahead.

Whether you want to strengthen your systems, expand your visibility, refine your services, or simply create more ease in your business, this honest debrief will help you step into 2026 with clarity and confidence.

• Your wins are your data! Identify the strategies and behaviors that moved your practice forward this year
• How to uncover the projects, habits, and commitments that drained your time or energy
• Why follow-up remains one of the most powerful (and underused) growth tools in any practice
• How to evaluate opportunities that aligned with your vision and those that didn’t
• Key questions for assessing visibility, client experience, efficiency, and sustainability
• How to identify what to refine, what to adjust, and what to release completely
• The emotional and practical power of letting go
• How to turn lessons learned into strategic choices for the year ahead

Make this reflection process easy and intentional with a guided worksheet created specifically for this episode. This companion resource walks you through each step of your year-end debrief so you can capture your insights clearly and turn them into meaningful action for 2026.

Download the worksheet here: https://susaneguthrie.thinkific.com/products/digital_downloads/ai-placeholder-5

Inside, you’ll find thoughtful prompts and supportive questions that help you identify your wins, acknowledge what didn’t work, and decide what you’re ready to release. It’s a simple, structured way to gather everything you uncovered in this episode and shape it into a confident plan for the year ahead.

• Mediators
• Family law and collaborative professionals
• Attorneys, arbitrators, and legal neutrals
• Coaches and consultants in conflict resolution
• Solo and small firm practice owners
• Entrepreneurs seeking more clarity, sustainability, and purpose
• Anyone preparing their strategic foundation for 2026

• Jill Sherer Murray’s TEDx Talk: “The Unstoppable Power of Letting Go”
• Year-End Debrief Companion Worksheet – Free download can be found here https://susaneguthrie.thinkific.com/products/digital_downloads/ai-placeholder-5

FourthParty bridges the gap between great mediators and great businesses by offering technology and guidance that make running a mediation practice feel effortless. Say goodbye to the pain of scheduling, payments, and communications.  

FourthParty is offering listeners 20% off their first 6 months with the codes SUSAN20. Head over to FourthParty.app and schedule a conversation with the team. https://fourthparty.app

Susan E. Guthrie is one of the most respected voices in mediation and conflict resolution today. A nationally recognized family law attorney and mediator for 35 years, she is now a top professional coach and consultant helping dispute resolution and legal professionals build thriving, modern practices.

Susan recently appeared on The Oprah Daily Podcast, expanding her reach to an even broader audience and highlighting her role as a trusted expert in divorce, communication, and modern conflict resolution. She is also the creator and host of The Divorce & Beyond Podcast, ranked in the top 1% worldwide, with millions of listeners and a global following.

As Immediate Past Chair of the American Bar Association Section of Dispute Resolution, Susan continues to shape the future of the profession while training and mentoring practitioners around the world.

Website: https://susaneguthrie.com Books: https://susaneguthrie.com/susans-books LinkedIn: www.linkedin.com/in/susaneguthrie Instagram: @susaneguthrie and @practiceplaybookpodcast 

Whether you are preparing to raise your rates, transition to flat fee services, improve client experience, or finally bring your systems in line with your value, this actionable episode gives you the structure and clarity to make smart, strategic decisions before the new year begins.

You will learn how to assess your current pricing, evaluate your true profit margins, analyze your most and least profitable services, and identify the bottlenecks that quietly erode your income and energy. Susan also explores the emotional side of pricing decisions and why most professionals struggle with raising their rates even when the data tells them they should.

And because year-end is the perfect time for strategic planning, Susan shares a powerful companion tool for this episode: The Profit Checkup Worksheet, a free downloadable checklist that walks you step-by-step through the exact process she uses with her coaching clients and inside The Flat Fee Playbook.

If you want a profitable, focused, and confident start to 2026, this episode is your guide.

• Why November, not January, is the smartest time to review and revise your pricing (although it's never too late!) • How to evaluate whether your fees reflect your expertise, market, and current demand • The three questions every practitioner should ask when assessing their pricing • How to calculate your “effective hourly rate” and why it matters more than your billed rate • Why flat fees reduce friction, increase predictability, and enhance client experience • Which services are most likely ready for a pricing change or structural redesign • How to assess your service mix for profitability, client fit, energy impact, and alignment • What bottlenecks silently drain your revenue and how to identify them • The emotional barriers that prevent professionals from raising prices • Why pricing is a leadership decision, not a math exercise • Key system updates you must complete before implementing new pricing in 2026

Make this process effortless with a step-by-step worksheet that guides you through your year-end pricing review, service audit, and 2026 planning.

Download the worksheet here: https://susaneguthrie.thinkific.com/products/digital_downloads/profit-checkup-worksheet

This companion resource includes prompts, checklists, and guided questions that help you make informed, confident pricing decisions without overwhelm.

This episode is ideal for: • Mediators • Family law and collaborative attorneys • Arbitrators and legal neutrals • Coaches and consultants in conflict resolution • Solo practitioners and small firm owners • Professionals transitioning to flat fee or hybrid pricing • Legal entrepreneurs building or scaling their practices • Anyone preparing for 2026 business planning and revenue strategy

If you want more profit, simplicity, and stability in your practice next year, this episode gives you the exact roadmap.

• The Flat Fee Playbook – Your guide to building, structuring, and pricing flat fee services • Profit Checkup Worksheet – Free download • Thought Leadership Playbook – Build your platform and elevate your visibility • Business Planning Playbook (Coming Soon) – A complete framework for building a modern, strategic business plan • Practice Building Tip of the Day Newsletter on LinkedIn

Susan E. Guthrie is one of the most respected voices in mediation and conflict resolution today. A nationally recognized family law attorney and mediator for 35 years, she is now a top professional coach and consultant helping dispute resolution and legal professionals build thriving, modern practices.

Susan recently appeared on The Oprah Daily Podcast, expanding her reach to an even broader audience and highlighting her role as a trusted expert in divorce, communication, and modern conflict resolution. She is also the creator and host of The Divorce & Beyond Podcast, ranked in the top 1% worldwide, with millions of listeners and a global following.

As Immediate Past Chair of the American Bar Association Section of Dispute Resolution, Susan continues to shape the future of the profession while training and mentoring practitioners around the world.

Website: https://susaneguthrie.com Books: https://susaneguthrie.com/susans-books LinkedIn: www.linkedin.com/in/susaneguthrie Instagram: @susaneguthrie and @practiceplaybookpodcast 

This isn’t just an episode about a big media moment, it’s a heartfelt reflection on what it means to stay consistent, stay true to your mission, and trust that the right people will find your work when the time is right. Consider this your reminder that you don’t chase moments like this - you build toward them one intentional step, one thoughtful piece of content, and one act of service at a time.

Here’s what else you’ll hear in this episode:

• How consistent, clear messaging reaches the right person at the right moment when you stay committed to your work.
• The intentional preparation and mindset Susan used to show up professionally and honor the platform and community she represents.
• A simple shift that turns nerves into gratitude, presence, and grounded confidence in high-visibility moments.
• Insights from meeting Oprah and Justice Ruth Bader Ginsburg, and the reminder that true greatness is humble, steady, and rooted in service.
• The real “Oprah Effect”:  expanding impact, deepening connection, and inspiring others through meaningful visibility.

Links and resources from this episode: The Oprah Podcast: Gray Divorce Episode

Watch on YouTube // Listen on Spotify or Apple Podcasts

Divorce & Beyond Episode Archive ===================

This Episode is Sponsored by Fourth Party

FourthParty bridges the gap between great mediators and great businesses by offering technology and guidance that make running a mediation practice feel effortless. Say goodbye to the pain of scheduling, payments, and communications.  

FourthParty is offering listeners 20% off their first 6 months with the codes SUSAN20. Head over to FourthParty.app and schedule a conversation with the team. https://fourthparty.app

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

In this episode, Susan breaks down the Top 3 Must-Dos for Modern Marketing in Dispute Resolution, sharing practical, accessible strategies that help professionals attract the right clients, establish credibility, and grow their practices authentically. 

When clarity, connection, and consistency guide your marketing, growth becomes not just possible, but sustainable.

Here’s what else you’ll hear in this episode:

• Why you should be marketing dispute resolution itself, not just your own services.
• How to build your brand around trust, not titles + why educational content builds trust 
• And why consistent follow-up might be your most powerful growth tool.

Links and resources from this episode: The Thought Leadership Playbook: How to Get Known, Build Trust, and Grow a Profitable Practice (The Practice Playbook Series 2) Join the waitlist for The Practice Accelerator, Susan’s brand-new subscription program packed with resources, tools, and community support to help you grow smarter.

====================

This Episode is Sponsored by Fourth Party

FourthParty bridges the gap between great mediators and great businesses by offering technology and guidance that make running a mediation practice feel effortless. Say goodbye to the pain of scheduling, payments, and communications.  

FourthParty is offering listeners 20% off their first 6 months with the codes SUSAN20. Head over to FourthParty.app and schedule a conversation with the team. https://fourthparty.app

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

To explore the power of EDR, Susan Guthrie welcomes Anne Jordan, a Chicago-based arbitrator and mediator, Of Counsel to Mandell Menkes LLC, and one of the leading national voices on EDR. Anne serves on the American Arbitration Association’s Commercial, Large Complex Case, Employment, and International panels, as well as the CPR Panel of Distinguished Neutrals. She’s also a Trustee of the EDR Institute and past chair of the ABA Section of Dispute Resolution’s Task Force on Early Dispute Resolution, so she’s been shaping this movement from the inside out.

Together, Susan and Anne break down what EDR really is, how its four-step process helps clients save time and money, and why it’s such an attractive service to offer as a mediator or dispute resolution professional. Anne also shares how the ABA and AAA are embracing EDR, and why now is the perfect time to integrate this approach into your practice and your marketing strategy.

Here’s what else you’ll hear in this episode:

• How EDR can give you a business advantage by delivering faster, more cost-effective results and attracting clients.
• Why introducing EDR early in a case can save time, money, and reduce conflict before litigation escalates
• EDR’s four-step framework and how it can be adapted to fit the unique needs of each dispute
• Why demand for EDR is growing and how being trained now gives you a clear edge.

More About This Week's Special Guest, Anne Jordan:  Anne Jordan is a Chicago-based arbitrator and mediator, Of Counsel to the firm Mandell Menkes LLC, and a leading national voice on Early Dispute Resolution (EDR). She serves on the American Arbitration Association’s Commercial, Large Complex Case, Employment, and International panels, as well as the CPR Panel of Distinguished Neutrals. Over the course of her career, she has handled countless high-value cases involving technology, intellectual property, and employment disputes. Before establishing her practice as a neutral, Anne served as General Counsel for three major technology companies — PeopleSoft, Sega of America, and Worlds of Wonder.

Anne is also a Trustee of the EDR Institute and the past chair of the American Bar Association Section of Dispute Resolution’s Task Force on Early Dispute Resolution, playing a pivotal role in shaping the evolution of the EDR process.

Website and Contact Information:

Early Dispute Resolution Institute: https://www.edrinstitute.org/

Anne Jordan’s email: anne(at)annjordanassociates.com

Social media:

http://www.linkedin.com/in/anne-jordan-759867

====================

This Episode is Sponsored by Fourth Party

Build your practice like a CEO with Fourth Party, the all-in-one platform for dispute resolution professionals. Manage intake, scheduling, files, and payments in one place.

As a listener of The Practice Playbook Podcast, you can get 20% off your first three months. Just visit fourthparty.app and use the code SUSAN20 at checkout. 

Take control of your business and start building it like a CEO with Fourth Party.

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

When you’re chasing, you’re hustling, discounting, and saying yes to everyone. It keeps you stuck in scarcity and often leads to burnout. Attracting, on the other hand, is about clarity, alignment, and building a practice that feels lighter, more intentional, and more successful.

In this episode, Susan lays out the step-by-step process to help you research, define, and validate your perfect client profile and then put that information to work so that the right people naturally find you.

• Why chasing doesn’t work long-term and how it keeps you in scarcity
• How to define your perfect client using both demographics and psychographics
• The key questions to ask yourself: Who brings out my best work? Who leaves me fulfilled? Who values what I bring?
• Practical tools for validating your perfect client profile through market research, from AI prompts to social listening to direct conversations
• Ways to put your research into action by refining your messaging, shaping your offers, and positioning yourself where your perfect clients already are

➡ Grab Your Copy of the Perfect Client Worksheet referenced in the episode:  https://susan-s-site-47d7.thinkific.com/products/digital_downloads/ai-placeholder

==================

This Episode is Sponsored by Fourth Party

Build your practice like a CEO with Fourth Party, the all-in-one platform for dispute resolution professionals. Manage intake, scheduling, files, and payments in one place.

As a listener of The Practice Playbook Podcast, you can get 20% off your first three months. Just visit fourthparty.app and use the code SUSAN20 at checkout. 

Take control of your business and start building it like a CEO with Fourth Party.

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

In this episode, Susan shares how a nine-month-old video suddenly went viral and what that means for your own content strategy. LinkedIn has shifted its priorities in favor of short-form video, at least for now. Susan helps break down the best practices you can use to ride the wave of this (and future) algorithm changes.

What You’ll Learn in This Episode:

• A quick checklist to optimize content for the LinkedIn algorithm
• Why short, direct, personal, educational, or emotionally resonant content performs best
• The importance of captions, attention-grabbing openers, and calls to action in video posts
• Why your LinkedIn profile is not a static brochure and how to use analytics to adjust what’s working and what’s not
• The bigger lesson: stay engaged with the platforms that work for you and repurpose content strategically

If a nine-month-old ChatGPT joke can resurface and go viral, just imagine what your next post might do. Visibility is a moving target, but if you pay attention, you’ll stop guessing about what and how to post and start growing with intention.

==================

In 60 minutes, Susan will walk you through practical, real-world tips that have helped hundreds of professionals raise their revenue, improve their systems, and finally feel in control of their practice. We’ll cover: * How to transition away from the billable hour * A consult framework that actually converts * How to position yourself to attract premium clients * Simple ways to use AI to save time and increase profit * Your next steps with a profitability checklist Whether you’re a solo, firm leader, or neutral in transition, this one’s for you.

➡️ Save your seat at susaneguthrie.com

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Niching can feel scary. Maybe you’ve worried about turning people away, missing opportunities, or “leaving money on the table.” But the truth is, your niche is not a limitation, it’s the key to standing out, attracting the right clients, and building a business that feels aligned with who you are. 

In this episode, Susan shares a simple, step-by-step playbook to help you get clear on your niche and shows you how to put it to work in your practice.

This is a conversation full of “aha” moments and golden nuggets that will inspire you to focus your energy where it matters most: on the clients and work that light you up.

What You’ll Learn in This Episode:

• Why so many professionals resist choosing a niche (and why that fear is holding you back).
• The difference between a job title and a niche and why the latter is where your power lies.
• A step-by-step process to reflect, refine, and test your niche so it feels authentic to you.
• Practical ways to leverage your niche, from your messaging and pricing to building authority in your field.
• Golden nuggets to remember, including: why a well-defined niche builds trust, credibility, and income faster.

Resources and Next Steps:

Grab your copy of The Flat Fee Playbook:  https://amzn.to/4213I22

Download the Find Your Niche Worksheet: LINK https://bit.ly/PPP-Niche-Worksheet

Join the waitlist for The Practice Accelerator, Susan’s brand-new subscription program packed with resources, tools, and community support to help you grow smarter.

Inside The Practice Accelerator, you’ll get exclusive access to:

• Ad-free episodes
• A monthly behind-the-scenes email from Susan with insights, updates, and the real story of what she’s seeing in the industry
• Quick tip downloads like pricing tools, client scripts, checklists, and strategy sheets you can use in your practice right away
• And if you choose the higher tiers, you’ll even get live Q&A sessions with Susan, monthly office hours, practical, step-by-step action plans, access to our growing resource library, and discounts on courses and books.

This is not just extra content, it’s structured support to help you implement what you’re learning here and accelerate your growth. It was created because it’s time we stop just talking about what works and start giving you the tools to build it.

So if you want to be the first to know when we open the doors and get access to exclusive founding member perks, sign up for the early access list here! 

====================

This Episode is Sponsored by Fourth Party Ready to streamline your practice? Fourth Party is the all-in-one platform built just for dispute resolution professionals, handling your intake, scheduling, file management, payments, and more.

As a listener of The Practice Playbook Podcast, you’ll get 20% off your first three months. Visit FourthParty.app and use code SUSAN20 at checkout to start building your practice like a CEO.

============================

CHECK OUT THE PRACTICE PLAYBOOK SERIES: 

Susan's growing collection of practical, no-fluff guides designed for legal, mediation, and service-based professionals who want to build modern, profitable, and purpose-driven practices. Each book is a focused “playbook” packed with actionable strategies, tools, and templates to help you grow with clarity and confidence—one smart step at a time.

The first title, The Flat Fee Playbook, launched as a #1 New Release on Amazon. The next book, The Thought Leadership Playbook, arrives October 1st— with more to follow covering branding, business planning, launching your practice, and more.

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susaneguthrie

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/practiceplaybookpod

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie is a top 1% attorney, mediator, coach, keynote speaker, trainer and #1 Amazon bestselling author with over 35 years of experience, now helping professionals build modern, profitable, and purpose-driven practices. A leader in the legal and dispute resolution fields, Susan is the former Chair of the ABA Section of Dispute Resolution and the creator of The Practice Playbook Series and Podcast and The Practice Accelerator. Through her books, podcast, and coaching, she empowers legal and entrepreneurial professionals to grow with clarity, confidence, and impact.

Melissa and I go deep into why building a strong business structure is make-or-break, what most mediators get wrong (spoiler: it’s not your branding), and how Fourth Party is transforming the way dispute resolution professionals run their practices.

Here’s what else you’ll hear in this episode:

• Why the backend of your business matters more than your brand colors
• How Fourth Party helps practitioners go from booking to billing seamlessly
• The role of onboarding and client experience in sustainable growth
• Why ease of use and thoughtful tech matter more than flashy tools
• What to audit right now in your intake process to avoid losing clients

More About This Week's Special Guest, Melissa Brogdon: Melissa leverages a career in operations management as a law firm administrator and as a nonprofit executive. She has been recognized as one of Georgia’s top 40 under 40 business leaders and secured key partnerships with Google for Startups, SAP/Pyxera Global, and Georgia Tech’s Advanced Technology Development Center, Georgia’s oldest tech incubator. Melissa is a graduate of Spelman College and The University of Pennsylvania Graduate School of Education.

Website:

https://www.fourthpartyapp.com

Social Media:

http://instagram.com/4thpartyapp

====================

This Episode is Sponsored by Smith.ai

Never miss a client call again. Smith.ai’s 24/7 virtual receptionists combine live agents + AI to answer calls, chats, and texts — helping you capture more leads and boost client satisfaction.

MMMP Listeners Get:

• $100 off first month (Code: GUTHRIE)
• 5% off bundled reception + chat
• 10% off annual plans

🔗 Learn more: bit.ly/MMMP-SmithAI

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Waiting feels responsible, but in reality, it’s a form of self-sabotage. Susan breaks down how this delay is costing you revenue, momentum, and confidence and how to shift into action now, without needing perfection.

What  you’ll learn in this episode:

• Why “the right time” is a myth and how waiting is holding your business back
• The hidden fears that keep you in the waiting room
• How to reframe readiness and start small instead of not at all
• A simple 3-step action plan to move you forward in 48 hours
• The power of accountability and why telling someone your next step can make all the difference

Announcing the upcoming launch of The Practice Accelerator with Susan Guthrie: a brand-new subscription for professionals who are serious about building a profitable, modern mediation or legal practice.

Inside The Practice Accelerator, you’ll get exclusive access to:

• Ad-free episodes
• A monthly behind-the-scenes email from Susan with insights, updates, and the real story of what she’s seeing in the industry
• Quick tip downloads like pricing tools, client scripts, checklists, and strategy sheets you can use in your practice right away
• And if you choose the higher tiers, you’ll even get live Q&A sessions with Susan, monthly office hours, practical, step-by-step action plans, access to our growing resource library, and discounts on courses and books.

This is not just extra content, it’s structured support to help you implement what you’re learning here and accelerate your growth. It was created because it’s time we stop just talking about what works and start giving you the tools to build it.

So if you want to be the first to know when we open the doors and get access to exclusive founding member perks, sign up for the early access list here! 

====================

This Episode is Sponsored by Smith.ai

Never miss a client call again. Smith.ai’s 24/7 virtual receptionists combine live agents + AI to answer calls, chats, and texts — helping you capture more leads and boost client satisfaction.

MMMP Listeners Get:

• $100 off first month (Code: GUTHRIE)
• 5% off bundled reception + chat
• 10% off annual plans

🔗 Learn more: bit.ly/MMMP-SmithAI

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Whether you’re just getting started or refining a well-established practice, you’ll walk away with clear, actionable tips—from what to include in a client follow-up email to how to record a simple welcome video that builds instant trust. Plus, Susan shares how AI can be your secret weapon in getting it all done faster.

What  you’ll learn in this episode:

• Why adding an online booking system is a no-brainer and how to start today
• How to craft a more compelling LinkedIn headline that actually attracts clients
• The follow-up email template that saves you time and seals the deal
• What to say in a 60-second welcome video 
• How to start using AI as your daily practice assistant: yes, even if you're tech-averse

Resources and tools mentioned in this episode: Calendly Acuity CalendarHero ChatGPT Claude AI Co-pilot AI Gemini AI

Announcing the upcoming launch of The Practice Accelerator with Susan Guthrie: a brand-new subscription for professionals who are serious about building a profitable, modern mediation or legal practice.

Inside The Practice Accelerator, you’ll get exclusive access to:

• Ad-free episodes
• A monthly behind-the-scenes email from Susan with insights, updates, and the real story of what she’s seeing in the industry
• Quick tip downloads like pricing tools, client scripts, checklists, and strategy sheets you can use in your practice right away
• And if you choose the higher tiers, you’ll even get live Q&A sessions with Susan, monthly office hours, practical, step-by-step action plans, access to our growing resource library, and discounts on courses and books.

This is not just extra content, it’s structured support to help you implement what you’re learning here and accelerate your growth. It was created because it’s time we stop just talking about what works and start giving you the tools to build it.

So if you want to be the first to know when we open the doors and get access to exclusive founding member perks, sign up for the early access list here!  

====================

This Episode is Sponsored by Smith.ai

Never miss a client call again. Smith.ai’s 24/7 virtual receptionists combine live agents + AI to answer calls, chats, and texts — helping you capture more leads and boost client satisfaction.

MMMP Listeners Get:

• $100 off first month (Code: GUTHRIE)
• 5% off bundled reception + chat
• 10% off annual plans

🔗 Learn more: bit.ly/MMMP-SmithAI

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Susan Guthrie welcomes Maddy Martin, the SVP of Growth at Smith.ai to this week’s episode of Make Money Mediating. Maddy has helped thousands of small businesses fix their growth problems by solving what she calls their “leaky bucket” — their broken intake and client communication process.

From secret shopper strategies to using AI tools like ChatGPT to summarize intake calls, Maddy shares practical, tech-forward ways to attract better clients, streamline your systems, and reclaim your time.

Here’s what else you’ll hear in this episode:

• How to secret shop your own practice and uncover what’s really happening when someone calls you
• Why the first to respond gets the client (and how to be that first responder)
• How to delegate your intake without sacrificing quality or control
• Using tools like ChatGPT to turn intake chaos into a streamlined system

More About This Week's Special Guest, Maddy Martin: Maddy Martin is a revenue and marketing leader with deep expertise in scaling technology businesses that serve small businesses. As the SVP of Growth at Smith.ai, she helps small business owners grow faster with the support of 24/7 AI and human receptionists. Maddy’s work sits at the intersection of marketing, sales, automation, and client service — areas she’s helped optimize for thousands of companies. A sought-after speaker and strategist, she’s known for making complex growth tactics approachable, especially for time-strapped business owners and operators. When she’s not at her desk, Maddy can be found competing in dog sports with her two Brittanys, skiing, and gardening around her Western NY home, which she shares with her husband.

Website:

https://smith.ai Use code GUTHRIE for $100 off first month

Social Media:

https://www.facebook.com/virtualreceptionists

https://www.instagram.com/smith.ai/

https://www.linkedin.com/company/smith-ai

====================

This Episode is Sponsored by Smith.ai

Never miss a client call again. Smith.ai’s 24/7 virtual receptionists combine live agents + AI to answer calls, chats, and texts — helping you capture more leads and boost client satisfaction.

MMMP Listeners Get:

• $100 off first month (Code: GUTHRIE)
• 5% off bundled reception + chat
• 10% off annual plans

🔗 Learn more: bit.ly/MMMP-SmithAI

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Susan and Clare recently co-presented a popular program for the ABA Dispute Resolution Section on this topic, and they’re continuing that conversation here. Together they break down the options for getting published: from traditional books to articles to blog posts to podcasts, and how each approach can be tailored to both your goals and your audience.

You will also hear about some mindset blocks that often stop professionals from writing in the first place. Whether it’s imposter syndrome, fear of sounding “braggy,” or writer’s block, Clare and Susan offer real-world, relatable ways to overcome those challenges.

If you’ve ever felt unsure about how to take your idea from “I have something to say” to “I want to share this publicly,” this conversation is packed with golden nuggets to help you get started, and keep going. Remember, your voice is needed. And as Clare reminds us in this episode, the ripple effects of your work go far beyond what you see.

Here’s what else you’ll hear in this episode:

• Why writing matters more than ever in our field
• How to choose the right publishing path for your goals
• Why your work doesn’t have to be perfect to be powerful
• How to use your writing to actually grow your practice and build your reputation.

More About This Week's Special Guest, Dr. Clare Fowler: Dr. Clare Fowler is the Executive Vice President at Mediate.com, Managing Editor of Mediate.com’s publishing platform, and author of the 2023 book, Rising Above Office Conflict: The Light-Hearted Guide for the Heavy-Hearted Employee. She holds a doctorate in Organizational Leadership from Pepperdine and was recently honored with the 2024 International Woman of Peace Award. Her experience includes roles at the United Nations, the Supreme Court of Hawai'i, and extensive work designing dispute resolution systems for small businesses.

Website links: Mediate.com Mediate.com Mentor Program Mediate.com Article Submission Rising Above Office Conflict: A Light-Hearted Guide for the Heavy-Hearted Employee ABA DR Conference Program:

https://www.americanbar.org/events-cle/ecd/ondemand/449302359/

Social Media:

https://www.linkedin.com/in/clarefowler/

====================

This Episode is Sponsored by Smith.ai

Never miss a client call again. Smith.ai’s 24/7 virtual receptionists combine live agents + AI to answer calls, chats, and texts — helping you capture more leads and boost client satisfaction.

MMMP Listeners Get:

• $100 off first month (Code: GUTHRIE)
• 5% off bundled reception + chat
• 10% off annual plans

🔗 Learn more: bit.ly/MMMP-SmithAI

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

While many mediators focus on honing their skills in the room, Michael makes a compelling case that what really sets the best apart is their commitment to the entire client experience, from first click to final invoice. With industry growth projected at 7.3% annually (the highest of any profession, according to the U.S. Bureau of Labor Statistics), it’s more important than ever to stand out with smart systems, seamless communication, and true operational elegance.

Plus, Michael shares a free downloadable resource: the Client Experience Scorecard, a self-audit tool to help you identify gaps in your intake, communication, and billing workflows.

Here’s what else you’ll hear in this episode:

• Why “side hustle” mediators struggle to gain traction
• How top pros treat their practice like a business from day one
• The traps ADR professionals fall into when overthinking or underinvesting in marketing
• What “smart visibility” really looks like in the golden age of convenience
• The Four Cs of client experience: convenience, consistency, competency, and care

More About This Week's Special Guest, Michael Holmes: Michael Holmes is a creative strategist with a strong legal background, entrepreneurial spirit, and a knack for technological innovation. He is the Chief Product Officer at FourthParty, an ADR tech and practice development company, where he helps mediators launch, manage and grow their businesses through smarter, client-centric systems and methods.

Website: http://fourthparty.app. Be sure to grab your copy of the Client Experience Scorecard at FourthParty.app. Email: michael(at)fourthparty.app

Social Media:

https://www.linkedin.com/in/michael-holmes-5b940391/

====================

This Episode is Sponsored by Smith.ai

Never miss a client call again. Smith.ai’s 24/7 virtual receptionists combine live agents + AI to answer calls, chats, and texts — helping you capture more leads and boost client satisfaction.

MMMP Listeners Get:

• $100 off first month (Code: GUTHRIE)
• 5% off bundled reception + chat
• 10% off annual plans

🔗 Learn more: bit.ly/MMMP-SmithAI

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Framing is not about manipulation—it’s about clarity. When used ethically, framing helps emphasize what matters most, creating a path for people to hear each other differently and move forward more constructively. It’s a tool that can completely shift the tone of any mediation or negotiation.

Importantly, this episode also includes a correction to a previously shared example involving Nurofen’s marketing in Australia. After learning the campaign had been found to be misleading by Australian courts, Susan sets the record straight and uses the opportunity to explore the difference between effective framing and deceptive messaging—a must-know distinction for all professionals.  (Correction starts at 7:14)

You’ll hear practical ways to refine your framing skills, from AI-powered prompts to marketing messaging that better communicates your impact. Whether you're guiding high-conflict clients through a tough negotiation or introducing your services at a networking event, framing helps you lead with confidence, connection, and credibility.

Here’s what else you’ll hear in this episode:

• How strong negotiators use framing to drive outcomes and build agreement

• Ethical ways to reframe messaging in mediation to help parties truly hear each other

• How framing can reduce conflict and position you as a narrative guide in the room

• Smart ways to use AI tools to reframe challenging client statements and practice scripts

• Why framing is not just a skill—it’s a strategy for growth, trust, and leadership

Be sure to grab your copy of Susan’s free downloadable Framing Toolkit, including real life reframing phrases and AI prompts you can use right away.

Want to Go Deeper?

Each week, I publish two companion articles that expand on the episode’s key themes—one on the Practice Building Blog and one in my Practice Building Tip of the Day newsletter on LinkedIn. If you’re looking for practical takeaways you can implement right away, don’t miss this week’s articles, which dive into how better framing can transform your messaging, your website, and your client outcomes.

👉 Link to Blog Article 👉 Link to LinkedIn Newsletter

====================

This Episode is Sponsored by Thinkific!

If you're ready to turn your expertise into scalable income, Thinkific is the platform to make it happen. I’m currently using Thinkific to build out my own suite of on-demand programs, and it’s become a key part of how I’m diversifying my business.

Want to do the same?

Get started with a free 30-day trial using my link: https://bit.ly/MMMP-thinkific

Be sure to check out my recent episode on diversifying your income as a legal or dispute resolution professional, and the companion article on monetizing your expertise with downloadable programs—both linked below to help you get inspired and started.

Article:  The Fast-Track Guide to Creating a Profitable Downloadable Course

Episode: Turn Your Expertise Into Income: A Step-by-Step Guide to Monetizing Your Knowledge on Make Money Mediating #529

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie is one of the leading voices in dispute resolution today. A nationally recognized Top Family Law Attorney and Mediator, Susan has evolved from a successful legal and mediation practice into a sought-after trainer, coach, and consultant for professionals who want to build impactful, future-ready practices.

As Chair of the American Bar Association’s Section of Dispute Resolution, she is at the forefront of innovation and leadership in the field—championing new approaches to practice building, technology integration, and client-centered service models.

Susan is the author of the upcoming book, Future-Proofing Your Practice: AI, Tech and Strategies for Lawyers, Mediators, and Legal Entrepreneurs (ABA Publishing, 2025), which offers practical tools for professionals navigating the evolving demands of modern practice.

Through her coaching and consulting work, Susan empowers legal and dispute resolution professionals to expand their reach, grow their businesses, and lead with clarity, credibility, and confidence.

She also hosts the Top 1% globally ranked Divorce & Beyond Podcast with Susan Guthrie, reaching millions of listeners with insights on conflict, communication, and creating a thriving life beyond divorce.

To learn more about Susan’s speaking, consulting, or coaching services, visit https://susaneguthrie.com

Whether you’re just starting out in ADR or looking to take your practice to the next level, this episode is packed with insights on visibility, opportunity, and the power of raising your hand. Plus, get a sneak peek into the upcoming ABA Arbitration Institute and why it’s the place to be.

Here’s what else you’ll hear in this episode:

• Why showing up and saying yes creates opportunity
• How visibility and authentic relationships lead to growth
• The importance of treating your practice like a business and how it can set you apart in a crowded field
• Why consistent marketing matters, even when it feels like it’s not working
• The value of staying curious and committed to growth

More About This Week's Special Guest, Usher Winslett: Usher Winslett has been an ADR professional since 1996, handling more than 130 international and domestic disputes as an arbitrator or mediator (50+ as arbitrator; 80+ as mediator). He has experience as tribunal chair, wing arbitrator, sole arbitrator, and mediator on all sorts of commercial, intellectual property, employment, insurance, and entertainment disputes. Usher is a Fellow of the Chartered Institute of Arbitrators (FCIArb), Chair of the ABA Arbitration Institute, and Co-Chair of the ABA Dispute Resolution Section International Committee. He was also Co-Chair of the ABA Arbitration Institute in 2023 and 2024 and Co-Chair of the Atlanta International Arbitration Society (AtlAS) Annual Conference in 2024. He serves on the arbitration and mediation panels of the AAA, ICDR, Miles Mediation and Arbitration, ICC, CPR, FINRA, and the United States District Courts for the Southern District of New York, Eastern District of New York, and the District of South Carolina.

Website: https://usherwinslett.com/, https://wsmblaw.com/ Usher’s Article: Ensuring Efficiency and Economy: An Arbitrator’s Primary Obligation Social Media: http://www.linkedin.com/in/usher-winslett-fciarb-57483b9/

======================

2025 Arbitration Institute - June 12, 2025 – June 13, 2025

If you’re arbitration-curious or looking to sharpen your skills, the ABA Arbitration Institute is happening this June in Denver. Presented by nationally recognized experts, the Arbitration Institute has comprehensive sessions on every stage of the arbitral process examined from the vantage point of neutrals, advocates, and in-house counsel. Substantive sessions address specific areas of arbitral practice, and small break-out discussions allow participants to interact in depth with the faculty and each other. For more information or to register, visit: https://events.americanbar.org/event/4f4c11a4-81ea-42ff-9be4-fbdcb02f561b/registration-fees Arbitration Institute Agenda: https://events.americanbar.org/event/4f4c11a4-81ea-42ff-9be4-fbdcb02f561b/agenda

====================

This Episode is Sponsored by Thinkific!

If you're ready to turn your expertise into scalable income, Thinkific is the platform to make it happen. I’m currently using Thinkific to build out my own suite of on-demand programs, and it’s become a key part of how I’m diversifying my business.

Want to do the same?

Get started with a free 30-day trial using my link: https://bit.ly/MMMP-thinkific

Be sure to check out my recent episode on diversifying your income as a legal or dispute resolution professional, and the companion article on monetizing your expertise with downloadable programs—both linked below to help you get inspired and started.

Article:  The Fast-Track Guide to Creating a Profitable Downloadable Course

Episode: Turn Your Expertise Into Income: A Step-by-Step Guide to Monetizing Your Knowledge on Make Money Mediating #529

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

John's work is a reminder that true success comes not just from mastering techniques, but from understanding the systems we work within and constantly improving them.

Here’s what else you’ll hear in this episode:

• Using AI to debrief, reflect, and grow your skills with guided checklists and coaching prompts
• The importance of using the right AI tool for the right job—think toolbox, not one-size-fits-all
• Real-time mediation support and how RPS Coach fills the gap when your support group isn’t available

More About This Week's Special Guest, John Lande:  John Lande is the Isidor Loeb Professor Emeritus at the University of Missouri School of Law and a nationally recognized leader in dispute resolution. A mediator since 1982, he holds a J.D. from Hastings and a Ph.D. in sociology from the University of Wisconsin-Madison. His groundbreaking work has shaped how practitioners, courts, and educators approach negotiation, mediation, and dispute system design.

John is the recipient of the ABA Section of Dispute Resolution’s Award for Outstanding Scholarly Work, the Mangano Dispute Resolution Advancement Award, and multiple writing honors from CPR, AFCC, and others. His scholarship on early dispute resolution, collaborative law, and legal practice innovation has influenced a generation of professionals.

He has taught widely on negotiation, lawyering practice, and dispute system design, and is a Fellow of Educating Tomorrow’s Lawyers. He also serves on the editorial board of the Indisputably blog.

Websites and Resources: 

RPS Coach: https://chatgpt.com/g/g-67bdbff0204c81919bae3f14ac7810dc-rps-negotiation-and-mediation-coach RPS Coach is Biased -And Proud of It: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=5213572 User Guide: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=5199282 Mediate.com Podcast 46: Training an AI on Yourself with Prof. John Lande: https://mediate.com/mediate-com-podcast-46-training-an-ai-on-yourself-with-prof-john-lande/ Contact John with your feedback about RPS Coach: landej(at)missouri.edu, https://lande.missouri.edu/

====================

This Episode is Sponsored by Thinkific!

If you're ready to turn your expertise into scalable income, Thinkific is the platform to make it happen. I’m currently using Thinkific to build out my own suite of on-demand programs, and it’s become a key part of how I’m diversifying my business.

Want to do the same?

Get started with a free 30-day trial using my link: https://bit.ly/MMMP-thinkific

Be sure to check out my recent episode on diversifying your income as a legal or dispute resolution professional, and the companion article on monetizing your expertise with downloadable programs—both linked below to help you get inspired and started.

Article:  The Fast-Track Guide to Creating a Profitable Downloadable Course

Episode: Turn Your Expertise Into Income: A Step-by-Step Guide to Monetizing Your Knowledge on Make Money Mediating #529

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

In this special two-part series, Susan is joined by legendary dispute resolution scholar John Lande, yes, the same John Lande who generally is very cautious about electronic technology – but is all-in on AI but one conversation flipped the switch, and now he’s the mind behind the RPS Coach: a trailblazing AI tool powered by four decades of his research and writing. Built to help mediators, lawyers, educators, and students sharpen their skills and rethink their systems, the RPS Coach is more than just a chatbot, it’s a game-shifter.

In Part One, Susan and John get into why he became so enthusiastic about AI, how the RPS Coach came to life, and what it means to interact with a tool built from your own intellectual legacy. Whether you’re shaping the future of mediation or just curious about what’s next in the field, this episode delivers a fresh take on how tech and practice can elevate one another.

Here’s what else you’ll hear in this episode:

• What inspired John to create the RPS Coach despite hesitations about technology
• How the tool works and who it’s designed to help
• Real-world ways the RPS Coach can improve writing, curriculum, and mediation prep

Tune in next Thursday for Part Two, where we go deeper into how practitioners and educators are already using the tool and how AI might reshape the field of dispute resolution.

More About This Week's Special Guest, John Lande:  John Lande is the Isidor Loeb Professor Emeritus at the University of Missouri School of Law and a nationally recognized leader in dispute resolution. A mediator since 1982, he holds a J.D. from Hastings and a Ph.D. in sociology from the University of Wisconsin-Madison. His groundbreaking work has shaped how practitioners, courts, and educators approach negotiation, mediation, and dispute system design.

John is the recipient of the ABA Section of Dispute Resolution’s Award for Outstanding Scholarly Work, the Mangano Dispute Resolution Advancement Award, and multiple writing honors from CPR, AFCC, and others. His scholarship on early dispute resolution, collaborative law, and legal practice innovation has influenced a generation of professionals.

He has taught widely on negotiation, lawyering practice, and dispute system design, and is a Fellow of Educating Tomorrow’s Lawyers. He also serves on the editorial board of the Indisputably blog.

Websites and Resources: 

RPS Coach: https://chatgpt.com/g/g-67bdbff0204c81919bae3f14ac7810dc-rps-negotiation-and-mediation-coach

RPS Coach is Biased -And Proud of It: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=5213572

User Guide: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=5199282

Mediate.com Podcast 46: Training an AI on Yourself with Prof. John Lande: https://mediate.com/mediate-com-podcast-46-training-an-ai-on-yourself-with-prof-john-lande/

====================

This Episode is Sponsored by Thinkific!

If you're ready to turn your expertise into scalable income, Thinkific is the platform to make it happen. I’m currently using Thinkific to build out my own suite of on-demand programs, and it’s become a key part of how I’m diversifying my business.

Want to do the same?

Get started with a free 30-day trial using my link: https://bit.ly/MMMP-thinkific

Be sure to check out my recent episode on diversifying your income as a legal or dispute resolution professional, and the companion article on monetizing your expertise with downloadable programs—both linked below to help you get inspired and started.

Article:  The Fast-Track Guide to Creating a Profitable Downloadable Course

Episode: Turn Your Expertise Into Income: A Step-by-Step Guide to Monetizing Your Knowledge on Make Money Mediating #529

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

The truth is, being amazing at your work is just half the battle. The other half? Making sure the right people know you’re out there. In this episode, Susan Guthrie calls out the disconnect between being skilled and being seen; breaking the “Invisible Expert” curse for good.

In today’s world, visibility is non-negotiable. You can be the best in your field, but if no one knows what you do, they’ll hire someone else who simply showed up. To break the Invisible Expert curse, you’ll learn:

• What it really means to be “invisible” in your profession and how visibility is the bridge between your value and your client.
• The tell-sale signs that you are an invisible expert.
• How to shift your mindset to think about visibility not as ego. It’s about connection and service.
• Five visibility boosters to break the Invisible Expert curse that you can implement today!

Other resources mentioned in this episode: The Visibility Booster Playbook for Professionals

LinkedIn and Beyond: The Latest and Greatest from the Master, Donna Serdula Is it Time For a LinkedIn Makeover? Insider Tips From the Woman Who Wrote the Book, Donna Serdula

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

In this episode, Susan Guthrie breaks down how the Big Four accounting firms—Deloitte, EY, PwC, and KPMG—are investing billions into AI platforms to increase productivity, reduce costs, and move away from the billable hour. And what they’re doing at scale, you can apply in your practice on a much smaller, strategic level.

It’s not about having all the answers, it’s about being curious, open, and willing to evolve. Tune in now to learn how AI can become your new business partner, not your competition. Unlock the Power of AI with These Practice-Boosting Insights:

• Why fear of AI is holding professionals back
• What the Big Four are doing with AI and what you can learn from them
• Tools to start using today for research, writing, marketing, and more
• How AI supports value-based pricing and frees you from trading time for money
• Small ways to start integrating AI whether you're solo or running a growing team

Other resources mentioned in this episode: Spellbook ChatGPT CoCounsel by Thomson Reuters Descrybe.ai Smith.ai Martindale-Avvo AI in Action: Transforming Legal Practice and Dispute Resolution with descrybe.ai.  A Conversation with Co-Founder, Kara Peterson

AI Newsletters:

The Rundown: https://www.therundown.ai/subscribe?ref=4IFpe9D95g

AI for Work: https://aiforwork.co

Prompts Daily: https://neatprompts.com

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

So, are you maximizing the value of your expertise? If you’re a mediator, attorney, or dispute resolution professional, you’ve spent years refining your skills and guiding clients through complex situations. But too many professionals rely solely on billable hours, leaving money on the table. With the booming knowledge economy, there’s never been a better time to turn what you know into scalable, sustainable income.

Susan breaks down the most profitable strategies, shares real-world success stories, and offers practical tips for structuring and pricing your content so you can expand your revenue streams without adding more client sessions to your calendar.

Your knowledge is valuable—why not turn it into an asset that works for you? Tune in now and start making money beyond mediation sessions! Turn Your Knowledge into Profit with These Key Insights:

• Why now is the best time to monetize your expertise
• The best types of courses, webinars, and trainings for dispute resolution professionals
• How to structure and price your content for maximum value 
• Top platforms for hosting and selling your knowledge

Other resources mentioned in this episode: The 6-Figure Mediation Practice Blueprint: What High-Earners Do Differently

Teachable

Thinkific

Zoom

Demio

WebinarJam

LinkedIn Learning

Udemy

Substack

Gumroad Amazon Kindle Publishing

============================

WANT MORE CONTENT?

Get Susan's #1 Best-Selling Book on Kindle: Building the Practice of Your Dreams

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieconsulting

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

• Shift your mindset from practitioner to business owner
• Position yourself as the go-to-expert in your field or niche. Generalists struggle, specialists thrive.
• Why diversifying revenue is key: Hourly billing alone won’t get you to six figures!
• Raise your rates and use pricing strategies that work. The best clients pay for results, not time. Charge for what you deliver, not how long it takes!

Other resources mentioned in this episode:

Handout:

Switching to a Flat-Fee Mediation Model: What You Need to Know

What Are You Worth? Understanding Pricing for Dispute Resolution Professionals

Crafting a Killer Business Plan for a Great New Year

LinkedIn and Beyond: The Latest and Greatest from the Master, Donna Serdula

====================

ABA Section of Dispute Resolution Spring Conference

The 2025 ABA Section of Dispute Resolution Spring Conference is just around the corner—happening April 25–26, 2025, in Chicago!

This year, we’ve reimagined the conference with a shorter, two-day format and expanded options to attend in person, live-streamed, or online-only. That means more accessibility for you and dispute resolution professionals around the globe!

And let’s talk about the venue—Convene Willis Tower, located in the iconic Chicago Loop. It’s a state-of-the-art space designed to inspire and elevate your experience.

Mark your calendars now  and visit https://ambar.org/Spring2025 for more details and to register.

See you in Chicago!

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Donna is the LinkedIn legend, the queen of personal branding, and the author of LinkedIn Profile Optimization for Dummies. Her last appearance on this podcast remains the number one episode of all time! 

LinkedIn has evolved since Donna was last on the show. In this episode, she breaks down everything you need to know to stand out, get noticed, and build real connections. We talk about the biggest mistakes people make with their profiles, the secrets to an engaging LinkedIn presence, and why your profile should be a launchpad—not a career obituary! Plus, we’re diving into the power (and pitfalls) of AI in branding and content creation. 

Key Takeaways to Level Up with LinkedIn:

• Why your LinkedIn profile is your future, not your past. It should not be your obituary
• Engagement builds connections: in addition to posting, be sure you are commenting, interacting, and starting conversations
• The power in dropping your to-do list for a ta-da list. Learn how celebrating your wins helps you stand out
• How to use AI as a LinkedIn partner while keeping it real—AI can help, but it can't replace you

More About This Week's Special Guest, Donna Serdula: Donna Serdula is an engaging speaker, strategist, author and founder of Vision Board Media, an executive branding company.

Since 2009, Donna has worked with companies and individuals from all over the world.

Donna’s mission is to help professionals take control of their Inter-net presence and truly present themselves in a way that inspires, impresses, and builds confidence in their abilities, products, and services.

Donna’s presentations and work-shops are great for conferences, corporate education, and meetings that want to complement their programs and services with education on LinkedIn, Social Media, and online personal branding.

Websites: http://LinkedIn-Makeover.com, http://donnaserdula.com Book: Linkedin Profile Optimization for Dummies

Social Media: https://www.linkedin.com/in/todonna/ ========================

Other resources mentioned in this episode:

Is it Time For a LinkedIn Makeover? Insider Tips From the Woman Who Wrote the Book, Donna Serdula 

AI in Action: Transforming Legal Practice and Dispute Resolution with descrybe.ai. A Conversation with Co-Founder, Kara Peterson

====================

ABA Section of Dispute Resolution Spring Conference

The 2025 ABA Section of Dispute Resolution Spring Conference is just around the corner—happening April 25–26, 2025, in Chicago!

This year, we’ve reimagined the conference with a shorter, two-day format and expanded options to attend in person, live-streamed, or online-only. That means more accessibility for you and dispute resolution professionals around the globe!

And let’s talk about the venue—Convene Willis Tower, located in the iconic Chicago Loop. It’s a state-of-the-art space designed to inspire and elevate your experience.

Mark your calendars now  and visit https://ambar.org/Spring2025 for more details and to register.

See you in Chicago!

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

In just the first week, the administration’s actions have already set the tone for what promises to be a divisive policy agenda. These changes are driving new legal disputes and creating opportunities for those in the dispute resolution field. In this episode, Susan breaks down key trends and shares practical, actionable strategies to help professionals navigate and leverage these developments in their practice. Catch the latest insights on how mediators can thrive in today’s evolving landscape and stay ahead of the curve, including:

• How shifting policies and cultural changes are creating the need for mediators to step in and help resolve workplace tensions and immigration-related conflicts.
• Changing laws in environmental, healthcare, and business sectors are creating new disputes, are making skilled mediation more valuable than ever.
• How to stay ahead by tracking key legal updates and sharing insights with your network.
• Invest in training and partnerships to expand your expertise in high-demand areas.
• Engage your audience through blogs, newsletters, and social media to establish yourself as a trusted leader in the field.

====================

ABA Section of Dispute Resolution Spring Conference

The 2025 ABA Section of Dispute Resolution Spring Conference is just around the corner—happening April 25–26, 2025, in Chicago!

This year, we’ve reimagined the conference with a shorter, two-day format and expanded options to attend in person, live-streamed, or online-only. That means more accessibility for you and dispute resolution professionals around the globe!

And let’s talk about the venue—Convene Willis Tower, located in the iconic Chicago Loop. It’s a state-of-the-art space designed to inspire and elevate your experience.

Mark your calendars now  and visit https://ambar.org/Spring2025 for more details and to register.

See you in Chicago!

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Joining me are two fascinating guests, and together, we’ll explore:

• How AI moves beyond simple searches to become a collaborative thought partner.
• The art of “prompt engineering” and why it’s key to getting the best results.
• Practical applications of AI in business support, practice management, and real-time scenarios.
• Eye-opening examples of how professionals in various fields are already using AI to save time, innovate, and grow.

Plus, I’ll be introducing my special guests at the end of the episode—don’t miss it! Their insights will leave you inspired and eager to explore AI’s endless possibilities.

This episode isn’t just about learning what AI can do; it’s about opening your mind to what’s possible when humans and technology collaborate. Tune in now and take the first step toward unlocking your full potential with AI.

Mentioned in the Episode:

Susan’s AI Slide Deck Shared with You: https://www.dropbox.com/scl/fi/8gjudz7p62umzvy0dzkun/Guthrie-AI-Slide-Handout.pdf?rlkey=oq7juaxz6fa7y2ukxyvpqedvj&dl=0

Google NotebookLM: https://notebooklm.google.com/

====================

ABA Section of Dispute Resolution Spring Conference

The 2025 ABA Section of Dispute Resolution Spring Conference is just around the corner—happening April 25–26, 2025, in Chicago!

This year, we’ve reimagined the conference with a shorter, two-day format and expanded options to attend in person, live-streamed, or online-only. That means more accessibility for you and dispute resolution professionals around the globe!

And let’s talk about the venue—Convene Willis Tower, located in the iconic Chicago Loop. It’s a state-of-the-art space designed to inspire and elevate your experience.

Mark your calendars now  and visit https://ambar.org/Spring2025 for more details and to register.

See you in Chicago!

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Trina shares her experiences building businesses from the ground up—without prior training—and how she navigated challenges by leaning on external resources like the SBA and the EOS system. She reveals the pivotal mindset shifts that helped her embrace creativity and scale her impact, both in business and in co-parenting. 

Don’t miss this inspiring conversation about overcoming obstacles, embracing growth, and transforming both personal and professional lives.

Highlights from this episode:

• Trina’s journey from social work to running multiple businesses
• The importance of mindset shifts and ongoing mastery for entrepreneurs
• Tools and systems that transformed Trina’s business operations
• How entrepreneurial principles can enhance co-parenting
• The creation and mission of The Layne Project for Families

More About This Week's Special Guest, Trina Nudson: Trina Nudson is a dedicated advocate for children and families, committed to safeguarding childhoods and fostering transformative growth. As the founder of THE LAYNE PROJECT, she empowers parents, professionals, and families to navigate the challenges of co-parenting with resilience and purpose through her BeH2O™ program. Grounded in neuroscience, business leadership, and mindset coaching, Trina’s innovative approach inspires lasting mindset shifts and meaningful change.

In addition to her work with THE LAYNE PROJECT, Trina is the owner of My Child Advocate, PA, where she

gives children a voice in the courtroom and supports families in creating healthier dynamics. Her work emphasizes gratitude, growth, and the belief that every challenge holds a valuable lesson.

A certified coach and lifelong learner, Trina integrates cutting-edge research into her programs, helping others unlock their potential and remain grounded in their “why.” She is passionate about empowering families and professionals to embrace their journey with clarity and purpose.

Websites:  

https://thelayneproject.com https://tlp4families.org

https://beh2ocoaching.com

Social Media:

https://www.linkedin.com/in/trina-nudson-19b169149/

Other resources mentioned in this episode:

EOS - Entrepreneurial Operating System https://www.eosworldwide.com/

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Whether you’re looking to streamline your work, improve access to justice, or overcome tech hesitations, Kara’s groundbreaking platform, Descrybe.ai, is leading the charge with tools that are accessible, intuitive, and game-changing. 

Kara’s passion for revolutionizing legal tech is contagious, and this conversation will leave you feeling inspired and ready to take your practice to the next level. If you’re curious about how AI can benefit you—without the overwhelm—this is the episode to tune into.

Highlights from this episode:

• How AI can help you work smarter, not harder, and alleviate burnout.
• Ways technology is democratizing access to legal information.
• Practical insights for embracing AI, even if you’re not a “tech person.”
• How tools like Descrybe.ai empower small firms, mediators, and dispute resolution pros.

More About This Week's Special Guest, Kara Peterson: Kara Peterson is the co-founder of descrybe.ai, a Boston-based justice tech startup launched in July 2023. The company leverages AI to democratize access to the law and address the access-to-justice crisis in the United States. 

A seasoned marketing communications executive, Kara has dedicated her career to organizations dedicated social justice. She previously served as Chief Communications Offi cer at the Harvard T.H. Chan School of Public Health, Executive Director of Communications at Boston University School of Public Health, and Director of Communications at Suff olk University Law School.

A recognized advocate for responsible AI and AI for good, Kara was named a “Woman of Legal Tech 2024” by the American Bar Association. She is a frequent speaker at conferences and podcasts and has garnered signifi cant accolades for descrybe.ai, including a 2024 Anthem Award for Best Use of AI, a 2024Webby Award nomination, and two 2024 American Legal Technology Awards.

Website: https://descrybe.ai

Social Media:

https://www.linkedin.com/in/kj-peterson

https://www.linkedin.com/company/descrybe-ai

https://bsky.app/profile/descrybe-ai.bsky.social

============================

WANT MORE CONTENT?

✨ Grab your Make Money Mediating Weekly Business Journal and set yourself up for success in 2025! Download now: https://bit.ly/MMMP-Journal 🚀

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

From letting go of mental clutter to streamlining inefficient processes, you’ll learn how to create a better business that serves you and your clients. A clean, organized practice lays the foundation for long-term success, and the time you invest now will pay off in a thriving year ahead.

Highlights from this episode:

• Conducting a year-end audit to identify what’s working—and what’s not
• Streamlining processes to run your practice like a well-oiled machine
• Using automation to save time and reduce stress
• Creating an action plan to keep your practice organized and thriving

Free Downloads Available → Grab the Decluttering Checklists!

Mentioned in this episode:

• Quickbooks: https://quickbooks.partnerlinks.io/7noaf2x9b96z 
• Calendly: https://calendly.com/?redirect=false 
• SaneBox https://try.sanebox.com/qph8mx5ppa61 
• FourthParty: https://fourthparty.app Tell them Susan sent you! 
• ADR Notable:  https://adrnotable.com  Tell them Susan sent you! 
• Do You Hate Bookkeeping As Much As I Do? (LinkedIn Newsletter)
• Stop Procrastinating and Use the 15-Minute Rule to Meet Your Goals in the New Year 

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

From crafting personalized messages to automating the follow-up process, you’ll gain a comprehensive toolkit for success. Susan also covers how to create a follow-up schedule that keeps you consistent, the power of persistence without being overbearing, and tips for crafting messages that resonate. 

Whether you’re reaching out to new leads or maintaining relationships with past clients, these insights will help you build trust while growing your practice.

Highlights from this episode:

• The importance of follow-up for client conversion
• Why timing is key + when you should follow up
• Tips for crafting personalized and impactful messages
• How to automate follow-ups without losing the personal touch
• Strategies for being persistent, not pushy

➡ Grab Your Copy of The Art of Follow-up Download Handout 

Also mentioned in this episode:

Susan’s Book on Kindle! Building the Practice of Your Dreams, One Month of Daily Tips for Finding Success Turns Out Podcast - Coming Soon! Introducing Turns Out..., my brand-new podcast launching in the new year. This show is all about life’s unexpected twists and turns—those aha moments that change everything. From career pivots to personal revelations, we’ll explore the stories that prove life is full of surprises.

Make sure to visit turnsoutpodcast.com and keep an eye out for our launch drop! You won’t want to miss these inspiring stories, and you might even hear some familiar voices.

Stay tuned, and remember, Turns Out... life has so much more in store than we ever imagined!

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Discover how Amanda built a position that aligns with her core values, all while championing a workplace that elevates diverse voices and fosters a more inclusive firm culture. "It was the best risk I ever took," she shares, inspiring listeners to think outside the box and craft a career that truly lights them up.

Highlights from this episode:

• Amanda’s leap from traditional litigation to DEI leadership and why it was the best risk she ever took.
• How her extracurricular DEI work evolved into her full-time role and her journey to create the position she desired.
• Amanda’s moment of realizing, “I needed to understand that what I was contributing was important.”
• Encouragement and practical steps for those feeling unfulfilled in their legal careers.

More About This Week's Special Guest: Amanda Nugent

Amanda is the Director of Talent & Diversity at Carmody Torrance Sandak & Hennessey LLP, a Connecticut-based law firm. Prior to this role, Amanda practiced law at Carmody for 15 years as part of their litigation practice group.

Amanda on LinkedIn: https://www.linkedin.com/in/amanda-nugent-28a70987/

Also mentioned in this episode: Turns Out Podcast - Coming Soon! Introducing Turns Out..., my brand-new podcast launching in the new year. This show is all about life’s unexpected twists and turns—those aha moments that change everything. From career pivots to personal revelations, we’ll explore the stories that prove life is full of surprises.

Make sure to visit turnsoutpodcast.com and keep an eye out for our launch drop! You won’t want to miss these inspiring stories, and you might even hear some familiar voices.

Stay tuned, and remember, Turns Out... life has so much more in store than we ever imagined!

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Expect insider tips, laughs, and a fresh perspective on customizing your practice to align with your strengths. Susan and Gabrielle wrap up with a shoutout to the upcoming ABA Section of Dispute Resolution's Advanced Mediation & Advocacy Skills Institute – because staying connected and learning never goes out of style! Tune in and get ready to elevate your practice with some serious inspiration.

Highlights from this episode:

• The benefits and limitations of working with a conventional/major publishing house
• Some tips for researching and securing an agent for your book
• Inspiring conversation: "If you are consistent and have an action plan - you will set yourself on a path to feel good about yourself and accomplished."
• Gabrielle's Holistic Pricing Model for Mediation: how this client-centered approach benefits clients and her business alike
• Encouragement and resources for aspiring mediators

More About This Week's Special Guest: Gabrielle Hartley

Gabrielle Hartley, Esq. is an online mediator, former court to NYS Supreme Court Judge Jeffrey Sunshine, and co-chair the ABA Mediation Committee.  She is the author of Better Apart; The Radically Positive Way to Separate (Harper Collins 2019) and The Secret to Getting Along and Why It's Easier than You Think (Sourcebooks 2023).  She has a popular TEDx on how to get along better using her Y.E.S. Method.  She is a graduate of Brooklyn Law School and Cornell University. Learn more at gabriellehartley.com

Gabrielle’s website: http://GabrielleHartley.com

Contact Gabrielle: gabrielle@gabriellehartley.com

Also mentioned in this episode: ABA Book Publishing Proposal: https://americanbar.qualtrics.com/jfe/form/SV_8unltrAWBrr3UlD

Advanced Mediation and Advocacy Skills Institute will be held online on October 16 and 17th. This institute will offer incredible programming to help you uplevel your skills which is a great way to advance your practice! Register for the October institute here ambar.org/med2024

What Are You Worth? Understanding Pricing for Dispute Resolution Professionals on Make Money Mediating #507

============================

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Get SUSAN'S FREE BOOK: https://form.jotform.com/242547531799166

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Reach out to Susan at susan@susaneguthrie.com

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Website: https://susaneguthrie.com

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Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

This episode delves into an essential skill for mediators and professionals alike—public speaking. Whether you’re addressing a conference, leading a workshop, or presenting in a meeting, strong speaking skills can set you apart. You’ll hear 10 effective tactics that can help you become a more confident and impactful speaker.

Here are just some of the strategies you’ll hear about: 

• Start with a Strong Opening: Capture attention within the first 30 seconds with a compelling story or surprising fact.
• Engage with Your Audience: Turn your speech into a conversation by asking questions or conducting polls.
• Control Your Body Language: Use purposeful gestures, maintain good posture, and make eye contact to enhance your message.
• Manage Nervousness: Focus on your message and audience rather than your nerves, and practice techniques like deep breathing.
• Seek Feedback: After your presentation, ask for constructive feedback to continue improving your speaking skills.

Tune into the full episode to hear all 10 tactics to help you become a great public speaker. 

Public speaking is a journey, and improvement comes with practice. Remember, your voice is powerful—keep engaging, practicing, and believing in yourself!

============================

For the first time, The ABA Section of Dispute Resolution is holding a virtual PRACTICE DEVELOPMENT INSTITUTE to support dispute resolution professionals in building and growing a successful practice at any point in their career!  

This institute aims to help colleagues build successful practices to advance the profession and dispute resolution as a whole. The better each colleague does, the better off we all are. Registration is open for the fully virtual Practice Development Institute (PDI), held on September 12th and 13th. Register for this virtual institute today: ambar.org/drpdi. PLUS, if you sign up for the PDI – you will get a code for 15% off the Section’s upcoming Advance Mediation and Advocacy Skills Institute which will also be held online on October 16 and 17th. This institute will offer incredible programming to help you uplevel your skills which is a great way to advance your practice! Register for the October institute here ambar.org/med2024

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Tune in to learn about the importance of branding, how to create a unique brand identity, and the role of personalization in enhancing your client experience. Plus, discover practical tips on leveraging technology to boost your brand and measure its impact.

Key Takeaways:

• The Branding Gap: Why professionals transitioning into dispute resolution often struggle without a clear brand.
• Building Your Brand Identity: Key elements to consider, including your mission statement, visual identity, and tone of voice.
• Personalization Matters: How to customize your services and client interactions to create a memorable experience.
• Technology’s Role: Tips on using your website, social media, and CRM tools to strengthen your brand.
• Measuring Success: How to track the effectiveness of your branding efforts through client feedback, referral rates, and online engagement.

Mentioned in this episode: Murphy Funkhouser Reveals: How to Transform Conferences into Marketing Goldmines on Make Money Mediating #509

============================

For the first time, The ABA Section of Dispute Resolution is holding a virtual PRACTICE DEVELOPMENT INSTITUTE to support dispute resolution professionals in building and growing a successful practice at any point in their career!  

This institute aims to help colleagues to build successful practices to advance the profession and dispute resolution as a whole. The better each colleague does, the better off we all are. Registration just opened for the Institute which will be fully virtual and will be held on September 12th and 13th.  Early bird pricing is happening now, be sure to take advantage of the savings – head over to ambar.org/PDI2024

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

You’ll hear Susan offer practical tips to conquer self-doubt, embrace your feelings, seek support, take bold risks, and practice self-compassion as you tackle Imposter Syndrome head-on. 

Overcoming imposter syndrome is a rewarding journey filled with growth and discovery. 

Highlights from the Episode:

• What Is Imposter Syndrome 
• Why We Experience Imposter Syndrome
• Everyone Has Something to Share
• Embracing Growth and Overcoming Imposter Syndrome

Mentioned in this episode: Becoming a Training Junkie: The Power of Continuous Learning in Mediation on the Make Money Mediating Podcast with Susan Guthrie #420

============================

For the first time, The ABA Section of Dispute Resolution is holding a virtual PRACTICE DEVELOPMENT INSTITUTE to support dispute resolution professionals in building and growing a successful practice at any point in their career!  

This institute aims to help colleagues to build successful practices to advance the profession and dispute resolution as a whole. The better each colleague does, the better off we all are. Registration just opened for the Institute which will be fully virtual and will be held on September 12th and 13th.  Early bird pricing is happening now, be sure to take advantage of the savings – head over to ambar.org/PDI2024

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Susan Guthrie is joined by Professor Amy Schmitz, who is a renowned expert in dispute resolution and legal technology. They delve into Amy's new book, 'The Arbitration Conversation,' and discuss its insights on the intersection of arbitration and technology. 

The episode covers topics such as AI's impact on legal practice, blockchain-based arbitration, the importance of technological competence, and how technology can enhance access to justice. 

Tune in for an engaging discussion on the future of dispute resolution.

Highlights from the Episode:

• The Role of Technology in Arbitration
• The Digital Divide in Legal Tech
• Ethical Considerations in AI and Data Usage
• The Future of Dispute Resolution

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More About This Week's Special Guest: Amy Schmitz

Amy J. Schmitz, holding the John Deaver Drinko-Baker & Hostetler Endowed Chair in Law at Moritz, is a distinguished scholar specializing in arbitration, legal tech, and dispute resolution. She co-directs the Translational Data Analytics Institute and leads the JusticeTech Capstone Program. Author of over 75 articles and co-author of key casebooks, Schmitz has received numerous awards for her contributions to technology, law, and dispute resolution.  Her latest book, "The Arbitration Conversation," and her highly regarded podcast delve into the intersection of arbitration and technology. Before Ohio State, Schmitz taught at the University of Missouri and the University of Colorado, clerked for the U.S. Court of Appeals for the 8th Circuit, and practiced arbitration law in Seattle and Minneapolis. Schmitz's accolades include the AALS Section Award for Technology, Law and Legal Education, and she is a Fulbright Specialist and member of the American Law Institute. Contact Amy:

Amy's email is schmitz.220@osu.edu

Amy’s book: The Arbitration Conversation

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Don't miss Susan Guthrie's 4th of July special, where she breaks down the financial costs, time commitments, and personal rewards of launching a dispute resolution practice. She shares insights on balancing startup expenses with the high earnings, fulfillment, and creative freedom that entrepreneurship brings. This episode offers a thorough cost-benefit analysis of starting and running a business. Tune in to explore the true cost of entrepreneurial freedom and determine if the benefits outweigh the expenses.

Highlights from the Episode:

• Financial Costs and Considerations
• The Opportunity Cost of Entrepreneurship: Time Commitment and Work-Life Balance
• Balancing Costs with Personal Rewards and Flexibility

============================

For the first time, The ABA Section of Dispute Resolution is holding a virtual PRACTICE DEVELOPMENT INSTITUTE to support dispute resolution professionals in building and growing a successful practice at any point in their career!   Registration just opened for the Institute which will be fully virtual and will be held on September 12th and 13th.  Early bird pricing is happening now, be sure to take advantage of the savings – head over to ambar.org/drpdi to register!

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Susan Guthrie dives deep into the importance of SEO (Search Engine Optimization) and its impact on mediation practices. Susan explains how understanding and leveraging SEO can attract clients, build credibility, and provide a diversified approach to client acquisition. She also explains how AI tools like ChatGPT can mitigate SEO costs and enhance online visibility.

Highlights from the Episode:

• Why SEO Matters for Dispute Resolution Professionals
• SEO Benefits for Different Types of Mediators
• The Cost of SEO and What to Expect
• Using AI Tools to Optimize SEO+ Practical Tips for DIY SEO

Download AI Tools Prompts Tailored for Mediators for Each SEO Strategy Mentioned in this Episode: https://susaneguthrie.com/seo-prompts

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

In this episode of Make Money Mediating, host Susan Guthrie shares invaluable insights for legal professionals contemplating a shift from traditional legal practice to the dynamic field of dispute resolution. Susan draws on her personal experiences and client feedback to uncover the most common pitfalls encountered during this transition. From necessary mindset adjustments to strategic marketing approaches, Susan provides practical advice to help you build a successful dispute resolution practice. Don't miss this episode if you're looking to avoid these common mistakes and make your transition smooth and successful.

Join Susan for an enlightening discussion that will equip you with the knowledge and strategies you need to thrive in the world of dispute resolution. Tune in now!

Mentioned in this episode:

Crafting a Killer Business Plan for a Great New Year on The Make Money Mediating Podcast #501

Weekly Practice Building Tips Newsletter

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

In this episode of the Make Money Mediating podcast, host Susan Guthrie discusses her top three artificial intelligence (AI) tools for dispute resolution professionals that aren't ChatGPT. The first tool highlighted is Calendar Hero, an AI-driven scheduling platform that automates finding suitable meeting times for multiple participants. Susan also introduces Descrybe AI, a generative AI legal search engine for accessible legal research. Lastly, Sonix is discussed as a secure tool for audio and video transcription into text, with added features like AI-assisted summaries and translations. Susan emphasizes the importance of these tools for increasing efficiency and effectiveness in dispute resolution practice while urging due diligence to ensure these technologies meet professional and ethical standards.

01:40 Welcome Back & The Focus on AI Tools 01:58 Exploring AI Tools Beyond Chat GPT 03:11 Calendar Hero: Revolutionizing Scheduling for Professionals 07:18 Descrybe AI: Transforming Legal Research 13:12 Sonix: Secure Transcription and More for Dispute Resolution 18:03 Workshop Invitation and Final Thoughts

Mentioned in this Episode:  Susan's Latest AI Workshop

AI and Your Practice

When:  May 24th, 2024 9am-1pm PT / 12:00pm - 4pm ET

Where:  Online Via Zoom

Cost:  $295

Find out more:  https://susaneguthrie.com/training

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Check out our friend ADRNotable if you are looking for a robust practice management program for DR professionals that had many added capabilities including notetaking, templates and checklists and so much more - and it includes Calendar Hero in the mix!

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WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

In this episode of the Make Money Mediating podcast, host Susan Guthrie emphasizes the critical role of professional headshots in personal branding for dispute resolution entrepreneurs. She discusses how a quality photo can significantly affect first impressions, potentially converting potential clients into actual ones. Susan highlights the investment aspect of professional photography, noting its long-term benefits for an individual’s business image. Throughout the episode, she shares personal anecdotes, tips on finding and working with a photographer, the importance of current and varied photos, and even dives into the possibilities offered by artificial intelligence-assisted headshots. Also, Susan announces a unique opportunity for conference attendees to get professional headshots at an exclusive rate at the ABA Section of Dispute Resolution's Spring Conference! The episode closes with a call to action for listeners to share their new headshots, fostering a community of professionals who prioritize their branding.

Mentioned in this episode: 

Bijal Patel-Weintraub's website: https://bopmediation.com

Get the books:

1. "Capture Your Style" by Aimee Song: Offers insight into transforming your Instagram photos, showcasing your life, and building your personal brand.
2. "The Headshot: The Secrets to Creating Amazing Headshot Portraits" by Peter Hurley: Focuses on the art of taking professional headshots, a must-read for anyone wanting to understand what makes a headshot stand out.
3. "Branding In a Digital World" by Hilary Topper: This book includes chapters on personal branding and the role of imagery, providing a holistic approach to building your brand online.

Link to AI Assisted Headshot Programs and Apps

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GET A NEW HEADSHOT AT THE ABA CONFERENCE!

Attending the Practice Building Workshop at the ABA Section of Dispute Resolution's Spring Conference on April 10, 2024 and want to get one of the 24 spots to get a new headshot?  Send an email to Susan at susan@susaneguthrie.com.  Headshots are 1 for $89, 3 for $179 or 5 for $299!  Hurry - these are first come, first served and will go fast.  Make Money Mediating listeners are getting first dibs!!

*****

JOIN SUSAN AND BIJAL FOR THE ABA SECTION OF DISPUTE RESOLUTION'S SPRING CONFERENCE on April 10-13, 2024, in San Diego, California! Don't miss out on over 50 educational programs designed to meet your professional development needs. Information and Registration: Conference Information and Registration

PRACTICE BUILDING WORKSHOP at the ABA Spring Conference: Dive deep into the practical aspects of growing a successful dispute resolution practice with Susan Guthrie presenting on "Blueprint for Success: Innovative Business Planning for Your Dispute Resolution Practice."

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Reach out to Susan at susan@susaneguthrie.com

Book an Hour Coaching Session with Susan: Strategy Session with Susan Guthrie

Websites:

Susan Guthrie: https://www.susaneguthrie.com

Mosten Guthrie Academy: https://mostenguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her podcast, "The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

In this episode of the Make Money Mediating podcast, host Susan Guthrie, a seasoned mediation professional, introduces guest Murphy Funkhouser, a business and brand strategist with over 20 years of experience and owner of BrandStage Consulting. They discuss the importance of effective branding and marketing for dispute resolution professionals and share tips on transforming conference appearances into marketing opportunities.

Murphy emphasizes the power of making meaningful connections, asking engaging questions, and following up with personalized messages. She also outlines a useful formula for crafting a compelling one-sentence brand statement and highlights creative networking strategies to make memorable impressions. This conversation is particularly valuable for attendees of the ABA Section of Dispute Resolution Spring Conference, where Murphy will lead a workshop on branding and marketing basics at the Inaugural Practice Building Workshop on April 10th!

Highlights from the Episode:

00:00 Welcome to the Make Money Mediating Podcast! 00:20 Introducing Murphy Funkhouser: Your Marketing and Branding Expert 01:55 Unlocking the Power of Conferences for Marketing Success 02:49 Mastering Networking: Tips and Strategies 13:34 Elevating Your Social Media Game Post-Conference 16:52 Building Meaningful Connections: Beyond the Conference 23:19 Crafting Your Unforgettable Brand Story 31:40 Join Us at the Conference for More Insights and Networking Opportunities

Access the transcript

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About our Special Guest, MURPHY FUNKHOUSER:

Murphy Funkhouser is a business, brand and marketing strategist, consultant and educator who has supported the creation or launch of over 500 brands in her 20-year career. She was the co-founder and owner of Kudzu Brands, based in Asheville, and now owns a private business and brand strategy firm, BrandStage Consulting. Her expertise includes creating, launching, and building brands and developing business and non-profit marketing strategies. 

Murphy has taught business, branding and entrepreneurship at multiple higher education and business schools. She is a year-round teacher, coach and facilitator at the non-profit Mountain Bizworks in Asheville. She is a graduate of the Goldman Sach’s 10,000 Small Businesses program.

Reach out to Murphy:  murphy@brandstageconsulting.com

Brandstage Consulting: https://brandstageconsulting.com

Get the Book that Murphy mentioned in the Episode: Never Eat  Alone

*****

JOIN SUSAN AND MURPHY FOR THE ABA SECTION OF DISPUTE RESOLUTION'S SPRING CONFERENCE on April 10-13, 2024, in San Diego, California! Don't miss out on over 50 educational programs designed to meet your professional development needs. Information and Registration: Conference Information and Registration

PRACTICE BUILDING WORKSHOP at the ABA Spring Conference: Dive deep into the practical aspects of growing a successful dispute resolution practice with Susan Guthrie presenting on "Blueprint for Success: Innovative Business Planning for Your Dispute Resolution Practice."

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Reach out to Susan at susan@susaneguthrie.com

Book an Hour Coaching Session with Susan: Strategy Session with Susan Guthrie

Websites:

Susan Guthrie: https://www.susaneguthrie.com

Mosten Guthrie Academy: https://mostenguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her podcast, "The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

In this episode of the Make Money Mediating podcast, host Susan Guthrie interviews Kimberly Best, a Tennessee-based registered nurse turned mediator and conflict resolution expert. Kimberly shares her unique journey from working in the medical field to becoming a successful mediator with no legal background, emphasizing the versatility and importance of mediation skills across different fields. She discusses her experiences, the challenges of transitioning careers, and how her background as a nurse has informed her approach to mediation and conflict resolution. The episode also touches on Kimberly's involvement in the ABA Section of Dispute Resolution, her advocacy for mediators from diverse professional backgrounds, and introduces Best Practices, her innovative mock mediation practice group aimed at helping new mediators gain experience and confidence. This inspiring conversation highlights the impact of mediation beyond the legal realm and the potential for individuals with various backgrounds to contribute to the field of conflict resolution.

Highlights from the episode:

00:00 Welcome to Make Money Mediating Podcast with Special Guest Kimberly Best 00:24 Kimberly Best's Unique Journey from Registered Nurse to Mediator 02:54 The Transformative Power of Mediation: Kimberly's Personal and Professional Insights 08:36 Expanding the Scope: Beyond Divorce Mediation to Conflict Resolution 09:32 The Importance of Diverse Backgrounds in Mediation and Overcoming Industry Challenges 24:23 Kimberly's Vision for the Future of Mediation and Supporting New Mediators 37:40 Final Thoughts and Upcoming Events

Access the transcript

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About our Special Guest, Kimberly Best:

Kimberly Best, RN, MA, is a TN Rule 31 Listed Civil Mediator, Rule 31 Trained Family Mediator, FINRA Arbitrator, and owner of Best Conflict Solutions, LLC. Her practice includes Mediation, Restorative Practices, and personal and organizational Conflict Coaching and Conflict Consulting, with a Healthcare specialty.

Kim is serving her third term on the board of the Tennessee Association of Professional Mediators, currently as Chair/President. She is a volunteer Senior Mediator with the Los Community/Police Unification Program and also serves as a community facilitator. Kim is an active member of the Association of Conflict Resolution, is a consultant for Mediators Beyond Borders International, and she serves on the Executive Committee of the ABA Dispute Resolution Section.

Kim is passionate about helping others understand and resolve conflict and helping other dispute resolution practitioners excel and succeed in the field.

Kim takes pride in being mother to five grown children and grandmother to four little ones.

Reach out to Kim

Find out more about Kim's new "Best Practices" Mock Mediation Group starting in April: https://bestconflictsolutions.com

Get Kim's book: How to Live Forever: A Guide to Writing the Final Chapter of Your Life Story

*****

JOIN SUSAN AND KIM FOR THE ABA SECTION OF DISPUTE RESOLUTION'S SPRING CONFERENCE on April 10-13, 2024, in San Diego, California! Don't miss out on over 50 educational programs designed to meet your professional development needs. Information and Registration: Conference Information and Registration

PRACTICE BUILDING WORKSHOP at the ABA Spring Conference: Dive deep into the practical aspects of growing a successful dispute resolution practice with Susan Guthrie presenting on "Blueprint for Success: Innovative Business Planning for Your Dispute Resolution Practice."

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Reach out to Susan at susan@susaneguthrie.com

Book an Hour Coaching Session with Susan: Strategy Session with Susan Guthrie

Websites:

Susan Guthrie: https://www.susaneguthrie.com

Mosten Guthrie Academy: https://mostenguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her podcast, "The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

In this episode of the Make Money Mediating podcast, host Susan Guthrie provides an in-depth guide on how dispute resolution professionals can set their fees. She emphasizes the importance of constantly reevaluating one's pricing strategy and dives into various factors and considerations that impact fee setting. These factors include one's services list, experience, market demand, geographic location, client base, operational costs, and competition. Susan discusses different pricing models such as hourly rates, flat fees, modified flat fees, retainer models, subscription-based models, and packaged services. She highlights the significance of choosing a pricing model that reflects the true value of a professional's expertise and fosters long-term client relationships built on trust, value, and mutual respect. Susan encourages professionals to be open to adjusting their pricing models as their practices evolve.

In this episode:

00:00 Introduction to Pricing Strategies in Mediation 00:37 Understanding the Importance of Pricing 01:06 Developing a Comprehensive Pricing Strategy 01:38 Expanding Your Service Offerings 03:43 Factors to Consider When Setting Your Fees 06:49 Understanding Your Market and Client Base 09:00 The Impact of Geographic Location on Pricing 13:11 The Importance of Understanding Your Costs 15:15 Considering Your Competition 16:52 Understanding the Value You Provide 19:21 Exploring Different Pricing Models 20:07 The Pros and Cons of Hourly Billing 23:13 The Appeal of Flat Fees and Modified Flat Fees 28:58 The Potential of Subscription-Based Fee Models 32:04 The Benefits of Offering Packages 33:04 Conclusion: The Importance of Reflecting Your True Value

Access the transcript: https://share.descript.com/view/6dqezVmkKjC

Here is the list of Fee Setting Considerations Reference in the Episode:

• Experience and Expertise
• Market Demand
• Location
• Client Base Capabilities
• Your Costs of Doing Business
• Competition Pricing
• Value Provided

*****

• JOIN SUSAN FOR THE ABA SECTION OF DISPUTE RESOLUTION'S SPRING CONFERENCE on April 10-13, 2024, in San Diego, California! Don't miss out on over 50 educational programs designed to meet your professional development needs. Information and Registration: Conference Information and Registration

• PRACTICE BUILDING WORKSHOP at the ABA Spring Conference: Dive deep into the practical aspects of growing a successful dispute resolution practice with Susan Guthrie presenting on "Blueprint for Success: Innovative Business Planning for Your Dispute Resolution Practice."

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Reach out to Susan at susan@susaneguthrie.com

Book an Hour Coaching Session with Susan: Strategy Session with Susan Guthrie

Websites:

Susan Guthrie: https://www.susaneguthrie.com

Mosten Guthrie Academy: https://mostenguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her podcast, "The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

In this episode of 'The Make Money Mediating Podcast', host Susan Guthrie explores the essential role of Emotional Intelligence (EQ) in the mediation process and why increasing your EQ is actually good business. Discover how developing EQ can significantly enhance mediation outcomes, improve communication, and foster a deeper understanding and management of emotions within the mediation context. Whether you're a seasoned professional or new to the field, this episode is packed with insights and strategies to help you to understand the vital connection between your EQ and success so you can grow your practice by integrating emotional intelligence into your professional development.  There is even a special section where Susan shares her strategies for leveraging the power of generative AI to help you develop and increase your EQ!  

In this Episode:

00:00 Introduction and Welcome 00:20 The Unexplored Potential of Emotional Intelligence in Mediation 01:15 Why Emotional Intelligence Matters in Dispute Resolution 06:05 Understanding the Components of EQ 07:30 The Impact of EQ on Mediation Outcomes 10:10 Developing Your Emotional Intelligence: Practical Strategies 16:50 Leveraging AI to Enhance Your EQ 20:15 Real-World Applications: Transforming Mediation Practice through EQ 22:45 Conclusion: EQ as a Foundation for Mediation Success

Access the transcript: https://share.descript.com/view/3HWvv8ON472

Download the ChatGPT/Gemini EQ Exercises that Susan mentioned in the episode here!

*****

• JOIN US FOR THE ABA SECTION OF DISPUTE RESOLUTION'S SPRING CONFERENCE on April 10-13, 2024, in San Diego, California! Don't miss out on over 50 educational programs designed to meet your professional development needs. Information and Registration: Conference Information and Registration

• PRACTICE BUILDING WORKSHOP at the ABA Spring Conference: Dive deep into the practical aspects of growing a successful dispute resolution practice with Susan Guthrie presenting on "Blueprint for Success: Innovative Business Planning for Your Dispute Resolution Practice."

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Reach out to Susan at susan@susaneguthrie.com

Book an Hour Coaching Session with Susan: Strategy Session with Susan Guthrie

Websites:

Susan Guthrie: https://www.susaneguthrie.com

Mosten Guthrie Academy: https://mostenguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her podcast, "The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Join Susan in this enlightening episode as she unveils the transformative power of Emotional Intelligence in mediation, providing practical tips and innovative approaches to enhance your practice and personal growth.

In this episode of 'The Make Money Mediating Podcast', host Susan Guthrie dives into the realm of content creation. She shares how dispute resolution professionals can create effective blog and article content that truly stands out and ensures a good return on the effort invested. Susan emphasizes the role of understanding the target audience, crafting engaging and informative content, and enhancing content reach through consistent writing. She also discusses the concept of creating content that is helpful to the audience and resonates with them, which in turn can lead to more business referrals.  If you are going to do the work, make sure it helps you get the work!

In this Episode:

00:00 Introduction and Welcome 00:20 Venturing into Content Creation 01:12 Exciting Announcements and Initiatives - ABA Section of Dispute Resolution Practice Build Workshop and Practice Development Institute Announcement! 06:07 The Importance of Content Creation 07:22 Creating Engaging and Effective Blog Content 10:13 The Power of Storytelling in Content Creation 16:59 Increasing Your Content's Visibility and Effectiveness 20:08 The Value of Consistent Content Creation 22:28 Conclusion: The Power of Helpful Content

Access the transcript: https://share.descript.com/view/Gg6RcX7Z8xr

Mentioned in this episode:

JOIN US FOR THE ABA SECTION OF DISPUTE RESOLUTION'S SPRING CONFERENCE ON APRIL 10-13, 2024 IN SAN DIEGO, CALIFORNIA!  (Conference Agenda)

• Don’t miss the premier event for dispute resolution professionals. Choose from over 50 educational programs to meet your professional development needs. Network and socialize with fellow attendees at unique local events. Be inspired by keynote speakers and celebrate this year’s ADR awardees. Whether you are new to the field or have been practicing for decades, the conference has something for you!
• Information and Registration can be found here: https://events.americanbar.org/event/c3538f67-e734-482b-966d-f6109158c1f2/summary

Be sure to register for the PRACTICE BUILDING WORKSHOP to get the help you need to launch and grow your practice:

• The Practice Building Workshop programs on Wednesday, April 10th offer a deep dive into the practical aspects of running a successful dispute resolution practice. Presenters will guide you through the process of crafting a strategic business plan, mastering the financial aspects of your practice, building a strong brand and client base, and streamlining your operations for efficiency and growth. Susan will be presenting the first program of the day entitled Blueprint for Success: Innovative Business Planning for Your Dispute Resolution Practice. 

Also mentioned in this episode:

Drafting Truly Effective Social Media Posts for Your Business on the Make Money Mediating Podcast with Susan Guthrie #421

Stephanie Marrone, Marketing Professional on LinkedIn: Stefanie Marrone | LinkedIn

Confessions of a Training Junkie Part One and Part Two by Josh Kershenbaum on the Mosten Guthrie Academy Blog

*********************************************************************

WANT MORE CONTENT?

GET SUSAN'S FREE BOOK!  https://bit.ly/Success-Tips-Book

***************************

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day: here: https://www.linkedin.com/newsletters/daily-practice-building-tips-6979857568605114368/

Reach out to Susan at susan@susaneguthrie.com

***************************

Book an Hour Coaching Session with Susan: https://calendly.com/susanguthrie/strategy-session-with-susan-guthrie

Websites:

Susan Guthrie: https://www.susaneguthrie.com

Mosten Guthrie Academy: https://mostenguthrie.com

Social Media: 

• Susan on Instagram: https://instagram.com/susanguthrieesq
• Susan on LinkedIn: linkedin.com/in/susaneguthrie
• Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

Meet Our Creator and Host: Susan Guthrie

Nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, Susan Guthrie has been at the forefront of legal and mediation practice for more than 30 years. After more than 20 years as a name partner in a leading law firm in Connecticut followed by establishing her own boutique Family Law and Mediation practice in 2012, Susan has transitioned into one of the legal and mediation trainers in the world and regularly works with and consults with attorneys and dispute resolution professionals in growing and marketing their practice for success.

In 2020 Susan partnered with mediation legend, Forrest “Woody” Mosten, to create the Mosten Guthrie Academy to provide cutting edge gold-standard trainings for attorneys, mediators and other professionals. The Academy has grown in two years from one 40-Hour training program to a comprehensive curriculum of basic, advanced and specialized trainings and consulting groups for a vast family of dedicated professionals.

As a leading dispute resolution professional, Susan is honored to be Chair Elect of the American Bar Association’s Section of Dispute Resolution and looks forward to serving as the Chair of the Section in the 2024-2025 Bar Year. 

Susan is also an internationally renowned expert in online mediation, legal tech and AI for legal and dispute resolution and has been training colleagues and other professionals in the practical and ethical considerations of integrating technology into their practice with her innovative programs and webinars for years. To date, more than 25,000  professionals have benefited from her programs and she has trained in countries all around the world including programs for the American Bar Association (ABA), the Alternative Dispute Resolution Institute of Canada (ADRIC), and the National Association of Distinguished Neutrals (NADN) among others.

Susan is the award-winning creator and host of one of the top 3 divorce podcasts in the world and one of the top 1% of the more than 3.4 million podcasts worldwide, The Divorce & Beyond Podcast with Susan Guthrie which has more than 5,000,000 listens to date.

In this episode of the 'Make Money Mediating' podcast, host Susan Guthrie has a conversation with David H. Salmon, an attorney mediator and entrepreneur in the ADR field as a Co-Founder of ADR Support. They discuss key elements needed in launching, growing, and maintaining a successful mediation practice.

Susan and David discuss the importance of establishing a tech infrastructure, implementing a go-to market strategy, and maintaining growth within a practice. They highlight the role of the mediator in creating a personalized practice, the benefits of being associated with an established mediator, and the role of personal goals in business strategy.

Key Moments in the Episode:

00:02 Introduction and Guest Introduction 00:11 The Importance of Inside Knowledge in Mediation 01:11 Guest's Background and Experience 02:02 The Challenges of Transitioning into Mediation Practice 03:16 The Three Buckets of Practitioners 04:11 The Importance of Back-end Processes in Mediation Practice 04:56 The Role of ADR Support in Mediation 07:17 The Importance of Setting Goals in Mediation Practice 10:49 The Technical Infrastructure Needed for Mediation Practice 22:16 The Importance of a Go-to-Market Strategy 28:49 Maintaining and Growing Your Mediation Practice 38:48 Conclusion and Contact Information

Access the Transcript

***********************************************************

More About This Week's Special Guest:  David H. Salmon

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Mentioned in this episode:

You Have to Define Success Before You Can Achieve It on Make Money Mediating with Susan Guthrie #423

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GET SUSAN'S BRAND NEW BOOK!  https://bit.ly/Success-Tips-Book

***************************

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day: here: https://www.linkedin.com/newsletters/daily-practice-building-tips-6979857568605114368/

Reach out to Susan at susan@susaneguthrie.com

***************************

Book an Hour Coaching Session with Susan: https://calendly.com/susanguthrie/strategy-session-with-susan-guthrie

Websites:

Susan Guthrie: https://www.susaneguthrie.com

Mosten Guthrie Academy: https://mostenguthrie.com

Social Media: 

• Susan on Instagram: @susanguthrieesq
• Mosten Guthrie on Instagram: @mostenguthrie
• Make Money Mediating on Instagram: @makemoneymediating

Meet Our Creator and Host: Susan Guthrie

Nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, Susan Guthrie has been at the forefront of divorce practice for more than 30 years. After more than 20 years as a name partner in a leading law firm in Connecticut followed by establishing her own boutique Family Law and Mediation practice in 2012, Susan has in the past two years transitioned into one of the leading family, collaborative and mediation trainers in the world and regularly works with and consults with divorce professionals and attorneys in growing and marketing their practice for a happier and healthier life.

In 2020 Susan partnered with mediation legend, Forrest “Woody” Mosten, to create the Mosten Guthrie Academy to provide cutting edge gold-standard trainings for attorneys, mediators and other professionals. The Academy has grown in two years from one 40-Hour training program to a comprehensive curriculum of basic, advanced and specialized trainings and consulting groups for a vast family of dedicated professionals.

As a leading dispute resolution professional, Susan is honored to have been recently elected as Vice-Chair of the American Bar Association’s Section of Dispute Resolution and looks forward to serving as the Chair of the Section in the 2024-2025 Bar Year. She was also recently elected as the ABA Section Officer's Committee Vice-Chair Representative.

Susan is also an internationally renowned expert in online mediation and has been training colleagues and other professionals in the practical and ethical considerations of conducting their mediations online with her innovative programs and webinars for more than two years. To date, more than 25,000 dispute resolution professionals have benefited from her program and she has trained mediators in countries all around the world including programs for the American Bar Association (ABA), the Alternative Dispute Resolution Institute of Canada (ADRIC), and the National Association of Distinguished Neutrals (NADN) among others.

Susan is the award-winning creator and host of one of the top 3 divorce podcasts in the world and one of the top 1.5% of all podcasts worldwide, The Divorce & Beyond Podcast with Susan Guthrie which has more than 5,000,000 listens to date.

In this episode of the Make Money Mediating podcast, hosted by Susan Guthrie, she explores and reflects on the essence of Thanksgiving and the necessary elements for a thriving mediation practice. Making use of the acronym 'THANKS', Susan identifies Trust, Harmony, Appreciation, Neutrality, Knowledge and Serenity as the six key elements of success in mediation or dispute resolution profession. She stresses the importance of building trust with clients, orchestrating harmony in conflicts, appreciating clients and colleagues, maintaining neutrality, staying informed about industry trends, and finding serenity in a busy work life. Furthermore, she encourages listeners to think about ways they can show their gratitude to their clients and colleagues, and ways to improve their dispute resolution practice in the coming year.

00:00 Introduction and Thanksgiving Message 01:59 The Importance of Trust in Mediation 03:49 Harmony: The Conductor's Role in Mediation 05:40 Appreciation: Showing Gratitude to Clients and Colleagues 07:37 Neutrality: The Cornerstone of Mediation 08:31 Knowledge: The Value of Continuous Learning 10:34 Serenity: Finding Calm Amidst Conflict 12:08 Conclusion: The Five Elements of Success in Mediation

Access the Episode Transcript

Mentioned in this episode:

The Gift That Keeps on Giving: Holidays and Relationship Building on The Make Money Mediating Podcast with Susan Guthrie #408

Why Gratitude is the Secret Ingredient to Success with Susan Guthrie on The Make Money Mediating Podcast #405

Becoming a Training Junkie: The Power of Continuous Learning in Mediation on the Make Money Mediating Podcast with Susan Guthrie #420

Join us in beautiful San Diego, California for the American Bar Association's Section of Dispute Resolution Annual Spring Conference April 10-13, 2024!  The Pre-Conference Practice Building Workshop led by Susan will be on April 10th and will include several leading experts in areas of business planning, finance, marketing and more.  Registration will be opening the first week of December 2023 - stay tuned and SAVE THE DATES!

****** If you found this episode helpful, please consider leaving a 5-Star Rating and a Review letting us know!  Your thoughtful feedback helps the show reach a bigger audience and help more colleagues! *******

GET SUSAN'S BRAND NEW BOOK!  https://bit.ly/Success-Tips-Book

***************************

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day: here: https://www.linkedin.com/newsletters/daily-practice-building-tips-6979857568605114368/

Reach out to Susan at susan@susaneguthrie.com

***************************

Book an Hour Coaching Session with Susan: https://calendly.com/susanguthrie/strategy-session-with-susan-guthrie

Websites:

Susan Guthrie: https://www.susaneguthrie.com

Mosten Guthrie Academy: https://mostenguthrie.com

Social Media: 

• Susan on Instagram: @susanguthrieesq
• Mosten Guthrie on Instagram: @mostenguthrie
• Make Money Mediating on Instagram: @makemoneymediating

*********************************************************************

Meet Our Creator and Host: Susan Guthrie

Nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, Susan Guthrie has been at the forefront of divorce practice for more than 30 years. After more than 20 years as a name partner in a leading law firm in Connecticut followed by establishing her own boutique Family Law and Mediation practice in 2012, Susan has in the past two years transitioned into one of the leading family, collaborative and mediation trainers in the world and regularly works with and consults with divorce professionals and attorneys in growing and marketing their practice for a happier and healthier life.

In 2020 Susan partnered with mediation legend, Forrest “Woody” Mosten, to create the Mosten Guthrie Academy to provide cutting edge gold-standard trainings for attorneys, mediators and other professionals. The Academy has grown in two years from one 40-Hour training program to a comprehensive curriculum of basic, advanced and specialized trainings and consulting groups for a vast family of dedicated professionals.

As a leading dispute resolution professional, Susan is honored to have been recently elected as Chair Elect of the American Bar Association’s Section of Dispute Resolution and looks forward to serving as the Chair of the Section in the 2024-2025 Bar Year. 

Susan is also an internationally renowned expert in online mediation and has been training colleagues and other professionals in the practical and ethical considerations of conducting their mediations online with her innovative programs and webinars for more than two years. To date, more than 25,000 dispute resolution professionals have benefited from her program and she has trained mediators in countries all around the world including programs for the American Bar Association (ABA), the Alternative Dispute Resolution Institute of Canada (ADRIC), and the National Association of Distinguished Neutrals (NADN) among others.

Susan is the award-winning creator and host of one of the top 3 divorce podcasts in the world and one of the top 1.5% of all podcasts worldwide, The Divorce & Beyond Podcast with Susan Guthrie which has more than 5,000,000 listens to date.

In this episode of the 'Make Money Mediating' podcast, host Susan Guthrie discusses the importance of client feedback in effectively managing a mediation practice. She emphasizes how it can guide mediators in continually improving their services and adapting to changing client needs. She underscores the importance of soliciting feedback through various platforms like surveys and exit interviews, and using technology such as AI (think ChatGPT) to analyze the data. Susan also shares stories and tips on handling critical feedback and how it can be a catalyst for growth. She stresses that feedback is a necessity, not a luxury, for the ongoing success of a mediation business.

00:00 Introduction and Exciting News 00:47 Importance of Reviews and Feedback 02:11 The Secret Sauce: Client Feedback 02:40 Understanding the Role of Service Professionals 03:15 The Power of Client Feedback 04:29 Challenges in Collecting Feedback 05:19 Leveraging Technology for Feedback Collection 06:12 Creating Effective Surveys 08:16 The Importance of Timely Feedback 11:18 The Value of Direct Conversations 15:14 Analyzing Feedback and Adapting Techniques 21:08 Feedback-Driven Business Strategy 22:34 Learning from Negative Feedback 23:24 Conclusion: Embrace, Learn, and Use Feedback

Access the podcast transcript

Mentioned in this episode:

Free Handout with Sample Surveys

Listen to last week's show and learn how to Build Your 2024 Business Plan!

****** If you found this episode helpful, please consider leaving a 5-Star Rating and a Review letting us know!  Your thoughtful feedback helps the show reach a bigger audience and help more colleagues! *******

***********************************************************

GET SUSAN'S BRAND NEW BOOK!  https://bit.ly/Success-Tips-Book

***************************

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day: here: https://www.linkedin.com/newsletters/daily-practice-building-tips-6979857568605114368/

Reach out to Susan at susan@susaneguthrie.com

***************************

Book an Hour Coaching Session with Susan: https://calendly.com/susanguthrie/strategy-session-with-susan-guthrie

Websites:

Susan Guthrie: https://www.susaneguthrie.com

Mosten Guthrie Academy: https://mostenguthrie.com

Social Media: 

• Susan on Instagram: @susanguthrieesq
• Mosten Guthrie on Instagram: @mostenguthrie
• Make Money Mediating on Instagram: @makemoneymediating

*********************************************************************

Meet Our Creator and Host: Susan Guthrie

Nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, Susan Guthrie has been at the forefront of divorce practice for more than 30 years. After more than 20 years as a name partner in a leading law firm in Connecticut followed by establishing her own boutique Family Law and Mediation practice in 2012, Susan has in the past two years transitioned into one of the leading family, collaborative and mediation trainers in the world and regularly works with and consults with divorce professionals and attorneys in growing and marketing their practice for a happier and healthier life.

In 2020 Susan partnered with mediation legend, Forrest “Woody” Mosten, to create the Mosten Guthrie Academy to provide cutting edge gold-standard trainings for attorneys, mediators and other professionals. The Academy has grown in two years from one 40-Hour training program to a comprehensive curriculum of basic, advanced and specialized trainings and consulting groups for a vast family of dedicated professionals.

As a leading dispute resolution professional, Susan is honored to have been recently elected as Chair Elect of the American Bar Association’s Section of Dispute Resolution and looks forward to serving as the Chair of the Section in the 2024-2025 Bar Year. 

Susan is also an internationally renowned expert in online mediation and has been training colleagues and other professionals in the practical and ethical considerations of conducting their mediations online with her innovative programs and webinars for more than two years. To date, more than 25,000 dispute resolution professionals have benefited from her program and she has trained mediators in countries all around the world including programs for the American Bar Association (ABA), the Alternative Dispute Resolution Institute of Canada (ADRIC), and the National Association of Distinguished Neutrals (NADN) among others.

Susan is the award-winning creator and host of one of the top 3 divorce podcasts in the world and one of the top 1.5% of all podcasts worldwide, The Divorce & Beyond Podcast with Susan Guthrie which has more than 5,000,000 listens to date.

In this episode of the 'Make Money Mediating' podcast, host Susan Guthrie provides listeners with an in-depth guide on crafting a robust business plan for dispute resolution practices. She emphasizes the importance of specific, measurable, achievable, relevant, and time-bound (SMART) goals. Susan also highlights the booming dispute resolution industry and the scope for expansion it presents. She delves into creating tailored plans, offering unique services and setting realistic financial projections with contingency planning. She also mentions the usage of AI-assisted tools for efficiency. To routinely revise the plan and stay ahead of the curve, she suggests the listeners review and revisit their plan at least yearly so that they can find success and make money mediating!

Episode Markers:

00:00 Introduction and Welcome Back 00:35 The Importance of Business Planning 04:02 The Growth of Dispute Resolution Industry 07:49 Crafting a Killer Business Plan for 2024 20:00 Setting Realistic Goals and Objectives 23:05 Financial Projections for a Solid Future 25:12 Risk Analysis and Contingency Planning 27:55 Pulling it All Together: The Executive Summary 30:49 Conclusion and Future Workshops

Access the podcast transcript

Mentioned in this episode:

LinkedIn Practice Building Tip of the Day Newsletter

The Anatomy of a Great Business Plan

Join Susan for her two upcoming ChatGPT and AI Workshops

https://mostenguthrie.com

****** If you found this episode helpful, please consider leaving a 5-Star Rating and a Review letting us know!  Your thoughtful feedback helps the show reach a bigger audience and help more colleagues! *******

***********************************************************

GET SUSAN'S BRAND NEW BOOK!  https://bit.ly/Success-Tips-Book

***************************

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day: here: https://www.linkedin.com/newsletters/daily-practice-building-tips-6979857568605114368/

Reach out to Susan at susan@susaneguthrie.com

***************************

Book an Hour Coaching Session with Susan: https://calendly.com/susanguthrie/strategy-session-with-susan-guthrie

Websites:

Susan Guthrie: https://www.susaneguthrie.com

Mosten Guthrie Academy: https://mostenguthrie.com

Social Media: 

• Susan on Instagram: @susanguthrieesq
• Mosten Guthrie on Instagram: @mostenguthrie
• Make Money Mediating on Instagram: @makemoneymediating

*********************************************************************

Meet Our Creator and Host: Susan Guthrie

Nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, Susan Guthrie has been at the forefront of divorce practice for more than 30 years. After more than 20 years as a name partner in a leading law firm in Connecticut followed by establishing her own boutique Family Law and Mediation practice in 2012, Susan has in the past two years transitioned into one of the leading family, collaborative and mediation trainers in the world and regularly works with and consults with divorce professionals and attorneys in growing and marketing their practice for a happier and healthier life.

In 2020 Susan partnered with mediation legend, Forrest “Woody” Mosten, to create the Mosten Guthrie Academy to provide cutting edge gold-standard trainings for attorneys, mediators and other professionals. The Academy has grown in two years from one 40-Hour training program to a comprehensive curriculum of basic, advanced and specialized trainings and consulting groups for a vast family of dedicated professionals.

As a leading dispute resolution professional, Susan is honored to have been recently elected as Chair Elect of the American Bar Association’s Section of Dispute Resolution and looks forward to serving as the Chair of the Section in the 2024-2025 Bar Year. 

Susan is also an internationally renowned expert in online mediation and has been training colleagues and other professionals in the practical and ethical considerations of conducting their mediations online with her innovative programs and webinars for more than two years. To date, more than 25,000 dispute resolution professionals have benefited from her program and she has trained mediators in countries all around the world including programs for the American Bar Association (ABA), the Alternative Dispute Resolution Institute of Canada (ADRIC), and the National Association of Distinguished Neutrals (NADN) among others.

Susan is the award-winning creator and host of one of the top 3 divorce podcasts in the world and one of the top 1.5% of all podcasts worldwide, The Divorce & Beyond Podcast with Susan Guthrie which has more than 5,000,000 listens to date.

Key Points:

• The THINK Protocol: In part one, we covered the T (Taking time to reflect), H (Honesty, being real with yourself), and I (Information gathering and insights). In this episode, we dive into N, which stands for Niche.
• Niche and personal brand: Megan emphasizes the importance of finding your unique niche and building your personal brand when considering creating your own practice. The niche includes your area of expertise, target audience, unique products or services, and how you set yourself apart from the competition.
• Crafting your brand: Megan shares advice on how to craft a brand statement based on the clarity and information gained from the THINK Protocol. She references Jeff Bezos's quote about personal brands, underscoring the importance of crafting your own brand rather than letting others define it for you.
• Knowledge:  Understand the importance of gathering insights into why you think the way you do. Acknowledge that gaining knowledge about your thought patterns and the resultant emotional responses can provide you with the necessary tools to transform your life.
• Take Action: Leverage the insight you've gained from the THINK protocol and actively make changes in your life. It is not enough to merely understand your thought patterns (THINK); you also need to implement these insights (Take Action) to see real, sustainable transformation.

 Listen in to Part Two now and get ready to THINK and Take Action on your career pivot!

Access the podcast transcript

****** If you found this episode helpful, please consider leaving a 5-Star Rating and a Review letting us know!  Your thoughtful feedback helps the show reach a bigger audience and help more colleagues! *******

***********************************************************

More About This Week's Special Guest:  Megan Walls

Megan Walls, CPC, PCC, ELI-MP is a certified executive and career coach, author, noted speaker. She works with high-achieving professionals and teams to unlock their full potential, develop leadership skills, and boost confidence to overcome obstacles and thrive in their organizations and their careers.

What sets Megan apart from other career coaches is that she has developed a proprietary “inside-out” coaching approach which she uses as her foundation with every client. The “inside” refers to helping clients identify areas of strength, areas to improve and obstacles to overcome. The “out” refers to helping clients set realistic goals and create action plans to achieve their goals. During this process, Megan provides guidance, insights and leadership tools and serves as an accountability partner to accelerate a client’s career success while staying true to themselves.

Prior to coaching, Megan enjoyed a highly successful, 20-year career as an institutional salesperson in the municipal bond industry at Hutchinson, Shockey, Erley & Company and was the firm’s first female partner. She holds a B.A. in Economics from DePauw University, received her coach training from the Institute of Professional Excellence in Coaching (iPEC) and is a member of the International Coaching Federation.

Megan's Website: https://www.wallscareercoach.com/

Email Megan: megan@wallscareercoach.com

*****************************************************************

Mentioned in this episode:

The episode Susan mentioned about acronyms and alliteration is called "How Getting 'Sticky' Will Make Your Marketing Better"  You can listen here: https://makemoneymediating.podbean.com/e/how-getting-sticky-will-make-your-marketing-better-with-susan-guthrie-411/

*********************************************************************

GET SUSAN'S BRAND NEW BOOK!  https://bit.ly/Success-Tips-Book

***************************

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day: here: https://www.linkedin.com/newsletters/daily-practice-building-tips-6979857568605114368/

Reach out to Susan at susan@susaneguthrie.com

***************************

Book an Hour Coaching Session with Susan: https://calendly.com/susanguthrie/strategy-session-with-susan-guthrie

Websites:

Susan Guthrie: https://www.susaneguthrie.com

Mosten Guthrie Academy: https://mostenguthrie.com

Social Media: 

• Susan on Instagram: @susanguthrieesq
• Mosten Guthrie on Instagram: @mostenguthrie
• Make Money Mediating on Instagram: @makemoneymediating

Meet Our Creator and Host: Susan Guthrie

Nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, Susan Guthrie has been at the forefront of divorce practice for more than 30 years. After more than 20 years as a name partner in a leading law firm in Connecticut followed by establishing her own boutique Family Law and Mediation practice in 2012, Susan has in the past two years transitioned into one of the leading family, collaborative and mediation trainers in the world and regularly works with and consults with divorce professionals and attorneys in growing and marketing their practice for a happier and healthier life.

In 2020 Susan partnered with mediation legend, Forrest “Woody” Mosten, to create the Mosten Guthrie Academy to provide cutting edge gold-standard trainings for attorneys, mediators and other professionals. The Academy has grown in two years from one 40-Hour training program to a comprehensive curriculum of basic, advanced and specialized trainings and consulting groups for a vast family of dedicated professionals.

As a leading dispute resolution professional, Susan is honored to have been recently elected as Vice-Chair of the American Bar Association’s Section of Dispute Resolution and looks forward to serving as the Chair of the Section in the 2024-2025 Bar Year. She was also recently elected as the ABA Section Officer's Committee Vice-Chair Representative.

Susan is also an internationally renowned expert in online mediation and has been training colleagues and other professionals in the practical and ethical considerations of conducting their mediations online with her innovative programs and webinars for more than two years. To date, more than 25,000 dispute resolution professionals have benefited from her program and she has trained mediators in countries all around the world including programs for the American Bar Association (ABA), the Alternative Dispute Resolution Institute of Canada (ADRIC), and the National Association of Distinguished Neutrals (NADN) among others.

Susan is the award-winning creator and host of one of the top 3 divorce podcasts in the world and one of the top 1.5% of all podcasts worldwide, The Divorce & Beyond Podcast with Susan Guthrie which has more than 5,000,000 listens to date.

Success means different things to different people, and as a professional, it’s important to understand what success means to you. Is it financial success? Is it the satisfaction of helping people? Is it building a successful business that provides a comfortable lifestyle for you and your family? 

Listen in and get started on your road to success today!

Episode Transcript

****** If you found this episode helpful, please consider leaving a 5-Star Rating and a Review letting us know!  Your thoughtful feedback helps the show reach a bigger audience and help more colleagues! *******

*****

Mentioned in this episode:

Mosten Guthrie Trainings and Consulting Groups can be found here:  https://mostenguthrie.com/training

Check out Susan's NEW ChatGPT and Your Practice Program: A 3-Hour Workshop to Help You Harness the Power of AI to Grow Your Practice!  June 28th 9:30am-12:30pm PT/12:30pm - 3:30pm ET.  Use Code "MMMP" for $50 off!  https://mostenguthrie.com/chatgpt-and-your-practice-a-hands-on-workshop-that-will-help-you-supercharge-your-business/

GET SUSAN'S BRAND NEW BOOK!  https://bit.ly/Success-Tips-Book

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": here: https://www.linkedin.com/newsletters/daily-practice-building-tips-6979857568605114368/

Reach out to Susan at susan@susaneguthrie.com

Book an Hour Strategy Session with Susan and get started on brainstorming your new practice, project or problem: https://calendly.com/susanguthrie/strategy-session-with-susan-guthrie

Websites:

Susan Guthrie: https://susaneguthrie.com

Mosten Guthrie Academy: https://mostenguthrie.com

Social Media: 

Susan on LinkedIn: https://www.linkedin.com/in/susaneguthrie/

Susan on Instagram: @susanguthrieesq Mosten Guthrie on Instagram: @mostenguthrie Make Money Mediating on Instagram: @makemoneymediating

Meet Our Creator and Host: Susan Guthrie

Nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, Susan Guthrie has been at the forefront of divorce practice for more than 30 years. After more than 20 years as a name partner in a leading law firm in Connecticut followed by establishing her own boutique Family Law and Mediation practice in 2012, Susan has in the past two years transitioned into one of the leading family, collaborative and mediation trainers in the world and regularly works with and consults with divorce professionals and attorneys in growing and marketing their practice for a happier and healthier life.

In 2020 Susan partnered with mediation legend, Forrest “Woody” Mosten, to create the Mosten Guthrie Academy to provide cutting edge gold-standard trainings for attorneys, mediators and other professionals. The Academy has grown in two years from one 40-Hour training program to a comprehensive curriculum of basic, advanced and specialized trainings and consulting groups for a vast family of dedicated professionals.

As a leading dispute resolution professional, Susan is honored to have been recently elected as Vice-Chair of the American Bar Association’s Section of Dispute Resolution and looks forward to serving as the Chair of the Section in the 2024-2025 Bar Year. She was also recently elected as the ABA Section Officer's Committee Vice-Chair Representative.

Susan is also an internationally renowned expert in online mediation and has been training colleagues and other professionals in the practical and ethical considerations of conducting their mediations online with her innovative programs and webinars for more than two years. To date, more than 25,000 dispute resolution professionals have benefited from her program and she has trained mediators in countries all around the world including programs for the American Bar Association (ABA), the Alternative Dispute Resolution Institute of Canada (ADRIC), and the National Association of Distinguished Neutrals (NADN) among others.

Susan is the award-winning creator and host of one of the top 3 divorce podcasts in the world and one of the top 1.5% of all podcasts worldwide, The Divorce & Beyond Podcast with Susan Guthrie which has more than 5,000,000 listens to date.

For so many professionals the thought of making a career pivot is appealing yet incredibly intimidating.  Seeking to forge a new path is often a journey into the unknown and for many they either jump too fast and fail due to lack of planning or they plan and plan but never feel ready to jump.  The solution?  Work with a coach like Megan who has created her own THINK Protocol to help clients, and you, make good decisions and a plan for success. By the time you are ready to step into that pivot, you will be ready to soar!

Tune in on Thursday for Part Two and THINK your career pivot through!

Access the podcast transcript

****** If you found this episode helpful, please consider leaving a 5-Star Rating and a Review letting us know!  Your thoughtful feedback helps the show reach a bigger audience and help more colleagues! *******

***********************************************************

More About This Week's Special Guest:  Megan Walls

Megan Walls, CPC, PCC, ELI-MP is a certified executive and career coach, author, noted speaker. She works with high-achieving professionals and teams to unlock their full potential, develop leadership skills, and boost confidence to overcome obstacles and thrive in their organizations and their careers.

What sets Megan apart from other career coaches is that she has developed a proprietary “inside-out” coaching approach which she uses as her foundation with every client. The “inside” refers to helping clients identify areas of strength, areas to improve and obstacles to overcome. The “out” refers to helping clients set realistic goals and create action plans to achieve their goals. During this process, Megan provides guidance, insights and leadership tools and serves as an accountability partner to accelerate a client’s career success while staying true to themselves.

Prior to coaching, Megan enjoyed a highly successful, 20-year career as an institutional salesperson in the municipal bond industry at Hutchinson, Shockey, Erley & Company and was the firm’s first female partner. She holds a B.A. in Economics from DePauw University, received her coach training from the Institute of Professional Excellence in Coaching (iPEC) and is a member of the International Coaching Federation.

Megan's Website: https://www.wallscareercoach.com/

Email Megan: megan@wallscareercoach.com

*****************************************************************

Mentioned in this episode:

The episode Susan mentioned about acronyms and alliteration is called "How Getting 'Sticky' Will Make Your Marketing Better"  You can listen here: https://makemoneymediating.podbean.com/e/how-getting-sticky-will-make-your-marketing-better-with-susan-guthrie-411/

*********************************************************************

GET SUSAN'S BRAND NEW BOOK!  https://bit.ly/Success-Tips-Book

***************************

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day: here: https://www.linkedin.com/newsletters/daily-practice-building-tips-6979857568605114368/

Reach out to Susan at susan@susaneguthrie.com

***************************

Book an Hour Coaching Session with Susan: https://calendly.com/susanguthrie/strategy-session-with-susan-guthrie

Websites:

Susan Guthrie: https://www.susaneguthrie.com

Mosten Guthrie Academy: https://mostenguthrie.com

Social Media: 

• Susan on Instagram: @susanguthrieesq
• Mosten Guthrie on Instagram: @mostenguthrie
• Make Money Mediating on Instagram: @makemoneymediating

Meet Our Creator and Host: Susan Guthrie

Nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, Susan Guthrie has been at the forefront of divorce practice for more than 30 years. After more than 20 years as a name partner in a leading law firm in Connecticut followed by establishing her own boutique Family Law and Mediation practice in 2012, Susan has in the past two years transitioned into one of the leading family, collaborative and mediation trainers in the world and regularly works with and consults with divorce professionals and attorneys in growing and marketing their practice for a happier and healthier life.

In 2020 Susan partnered with mediation legend, Forrest “Woody” Mosten, to create the Mosten Guthrie Academy to provide cutting edge gold-standard trainings for attorneys, mediators and other professionals. The Academy has grown in two years from one 40-Hour training program to a comprehensive curriculum of basic, advanced and specialized trainings and consulting groups for a vast family of dedicated professionals.

As a leading dispute resolution professional, Susan is honored to have been recently elected as Vice-Chair of the American Bar Association’s Section of Dispute Resolution and looks forward to serving as the Chair of the Section in the 2024-2025 Bar Year. She was also recently elected as the ABA Section Officer's Committee Vice-Chair Representative.

Susan is also an internationally renowned expert in online mediation and has been training colleagues and other professionals in the practical and ethical considerations of conducting their mediations online with her innovative programs and webinars for more than two years. To date, more than 25,000 dispute resolution professionals have benefited from her program and she has trained mediators in countries all around the world including programs for the American Bar Association (ABA), the Alternative Dispute Resolution Institute of Canada (ADRIC), and the National Association of Distinguished Neutrals (NADN) among others.

Susan is the award-winning creator and host of one of the top 3 divorce podcasts in the world and one of the top 1.5% of all podcasts worldwide, The Divorce & Beyond Podcast with Susan Guthrie which has more than 5,000,000 listens to date.

Resources:

• SCORE: A nonprofit organization that provides free business mentoring services to entrepreneurs. For more information, visit www.score.org.
• Headspace: A popular meditation app that offers guided meditations and mindfulness exercises. For more information, visit www.headspace.com.
• Talkspace: An online therapy platform that connects users with licensed therapists via text, audio, or video chat. For more information, visit www.talkspace.com.

Note: May is Mental Health Awareness Month, and it's important to prioritize mental wellness in all aspects of life, including entrepreneurship.

Episode Transcript

****** If you found this episode helpful, please consider leaving a 5-Star Rating and a Review letting us know!  Your thoughtful feedback helps the show reach a bigger audience and help more colleagues! *******

*****

Mentioned in this episode:

Mosten Guthrie Trainings and Consulting Groups can be found here:  https://mostenguthrie.com/training