Customer Retention Podcast https://podcast.gocsm.com/ Welcome to the Customer Retention Podcast — your go-to show for actionable insights on growing and retaining your SaaS customers using GoCSM and the HighLevel platform. Each episode dives into practical strategies, real success stories, and proven systems to reduce churn, boost engagement, and scale your customer success operations. Whether you’re a SaaS founder, agency owner, or CSM, you’ll get clear, no-fluff advice you can use immediately. Mon, 26 May 2025 11:01:47 -0300 https://podbean.com/?v=5.5 en-us © 2025 GoCSM’s Podcast Technology 1440 episodic Timur Sabir Timur Sabir No false https://podcast.gocsm.com/feed.xml https://pbcdn1.podbean.com/imglogo/image-logo/20791254/GoCSM_Podcast_Cover8kq4c.png Customer Retention Podcast https://podcast.gocsm.com/ 144 144 HighLevel Masterclass / SaaS Masterclass w/ John Bermudez HighLevel Masterclass / SaaS Masterclass w/ John Bermudez https://podcast.gocsm.com/e/highlevel-masterclass-saas-masterclass-w-john-bermudez/ https://podcast.gocsm.com/e/highlevel-masterclass-saas-masterclass-w-john-bermudez/#comments Mon, 26 May 2025 11:01:47 -0300 gocsm.podbean.com/1875a96d-9aa1-32e5-9712-856612b8fa8c Timur Sabir false No 5286 7 full Killing Churn in HighLevel SaaS Businesses w/ Azhar Siddiqui Killing Churn in HighLevel SaaS Businesses w/ Azhar Siddiqui https://podcast.gocsm.com/e/killing-churn-in-highlevel-saas-businesses-w-azhar-siddiqui/ https://podcast.gocsm.com/e/killing-churn-in-highlevel-saas-businesses-w-azhar-siddiqui/#comments Mon, 26 May 2025 10:52:20 -0300 gocsm.podbean.com/f252713a-5c9d-3d07-b49a-3d66bee90203 Timur Sabir false No 3498 1 6 full Make More Money WITHOUT More Customers w/ Spencer Harman Make More Money WITHOUT More Customers w/ Spencer Harman https://podcast.gocsm.com/e/make-more-money-without-more-customers-w-spencer-harman/ https://podcast.gocsm.com/e/make-more-money-without-more-customers-w-spencer-harman/#comments Mon, 26 May 2025 10:41:07 -0300 gocsm.podbean.com/cbd11b20-927b-3b11-9a6e-2ee8978e82be Timur Sabir false No 3891 1 5 full Sell SaaS Mastery Workshop w/ Andy Audate Sell SaaS Mastery Workshop w/ Andy Audate https://podcast.gocsm.com/e/sell-saas-mastery-workshop-w-andy-audate/ https://podcast.gocsm.com/e/sell-saas-mastery-workshop-w-andy-audate/#comments Mon, 26 May 2025 10:24:17 -0300 gocsm.podbean.com/6393939c-ecf9-33bf-a36f-370335be64b7 Timur Sabir false No 5212 1 4 full Level-up Your SaaS Company with GoCSM w/ Jenna Leadingham Level-up Your SaaS Company with GoCSM w/ Jenna Leadingham https://podcast.gocsm.com/e/level-up-your-saas-company-with-gocsm-w-jenna-leadingham/ https://podcast.gocsm.com/e/level-up-your-saas-company-with-gocsm-w-jenna-leadingham/#comments Mon, 26 May 2025 05:00:48 -0300 gocsm.podbean.com/53220bb5-4cce-3086-ac25-534cf4c56a2b Timur Sabir false No 3062 1 3 full HighLevel Journey, Customer Success, and SaaS Strategies w/ Shawn Greenway HighLevel Journey, Customer Success, and SaaS Strategies w/ Shawn Greenway https://podcast.gocsm.com/e/highlevel-journey-customer-success-and-saas-strategies-tim-shawn-discuss-gocsm/ https://podcast.gocsm.com/e/highlevel-journey-customer-success-and-saas-strategies-tim-shawn-discuss-gocsm/#comments Mon, 26 May 2025 02:26:42 -0300 gocsm.podbean.com/a0164276-c6c4-3512-a20a-a37259ba0a0b In this podcast, Tim and Shawn discuss their journey with the HighLevel platform and how it helped shape GoCSM, a powerful tool for customer success management. Tim shares insights from years of experience in the SaaS world, explaining how GoCSM was developed to support agencies in managing customer success, reducing churn, and improving client retention. The conversation covers key topics like the evolution of SaaS, the importance of customer support, how to scale effectively, and strategies for long-term success. They also touch on the value of attending HighLevel events, networking with leaders, and learning from the community. This video is a must-watch for SaaS entrepreneurs, agency owners, and anyone using or considering HighLevel for their business.

]]> In this podcast, Tim and Shawn discuss their journey with the HighLevel platform and how it helped shape GoCSM, a powerful tool for customer success management. Tim shares insights from years of experience in the SaaS world, explaining how GoCSM was developed to support agencies in managing customer success, reducing churn, and improving client retention. The conversation covers key topics like the evolution of SaaS, the importance of customer support, how to scale effectively, and strategies for long-term success. They also touch on the value of attending HighLevel events, networking with leaders, and learning from the community. This video is a must-watch for SaaS entrepreneurs, agency owners, and anyone using or considering HighLevel for their business.

]]> Timur Sabir false No 3551 1 2 full How to Reduce Churn for HighLevel SaaS Agencies Using GoCSM w/ Nipun Syal How to Reduce Churn for HighLevel SaaS Agencies Using GoCSM w/ Nipun Syal https://podcast.gocsm.com/e/how-to-reduce-churn-for-highlevel-saas-agencies-using-gocsm-w-nipun-syal/ https://podcast.gocsm.com/e/how-to-reduce-churn-for-highlevel-saas-agencies-using-gocsm-w-nipun-syal/#comments Tue, 20 May 2025 11:00:00 -0300 Buzzsprout-17196015 In our very first episode, we sit down with Tim Sabir, founder of GoCSM, to talk about one of the biggest challenges facing SaaS agencies on HighLevel — churn.

With 7+ years of experience helping local businesses grow through smart technology, Tim shares practical strategies for reducing churn, increasing product adoption, and building stronger client relationships — all using GoCSM.

If you’re running a SaaS agency on GoHighLevel (GHL), this episode is packed with real value you can apply today.

  • Learn how to track customer health
  • Use GoCSM to monitor engagement
  • Spot churn risks early and take action

🔔 Don’t forget to subscribe for more episodes!

]]> In our very first episode, we sit down with Tim Sabir, founder of GoCSM, to talk about one of the biggest challenges facing SaaS agencies on HighLevel — churn.


With 7+ years of experience helping local businesses grow through smart technology, Tim shares practical strategies for reducing churn, increasing product adoption, and building stronger client relationships — all using GoCSM.


If you’re running a SaaS agency on GoHighLevel (GHL), this episode is packed with real value you can apply today.


  • Learn how to track customer health
  • Use GoCSM to monitor engagement
  • Spot churn risks early and take action


🔔 Don’t forget to subscribe for more episodes!

]]> In our very first episode, we sit down with Tim Sabir, founder of GoCSM, to talk about one of the biggest challenges facing SaaS agencies on HighLevel — churn. With 7+ years of experience helping local businesses grow through smart technology, Tim shares practical strategies for reducing churn, increasing product adoption, and building stronger client relationships — all using GoCSM. If you’re running a SaaS agency on GoHighLevel (GHL), this episode is packed with real value you can apply... GoCSM false No 4083 1 1 full