The Customer Experience Podcast https://customerexperience.podbean.com Capita Customer Management Fri, 07 Feb 2020 10:25:40 +0100 https://podbean.com/?v=5.5 en Copyright 2019 All rights reserved. Business:Management 1440 Capita Customer Management customerexperience customerexperience No false https://pbcdn1.podbean.com/imglogo/image-logo/6127852/Channel_Thumb_1400x1400.jpg The Customer Experience Podcast https://customerexperience.podbean.com 144 144 Which disruptive technologies are changing the future of customer experience Which disruptive technologies are changing the future of customer experience https://customerexperience.podbean.com/e/which-disruptive-technologies-are-changing-the-future-of-customer-experience/ https://customerexperience.podbean.com/e/which-disruptive-technologies-are-changing-the-future-of-customer-experience/#comments Fri, 07 Feb 2020 10:25:40 +0100 customerexperience.podbean.com/0d1fe081-0254-59dc-a308-c3e8606ec6cc From parallel reality and hyper-personalisation, to mind control and keyboard-less agents. 

 

In this podcast, Alan Linter and James Brooks, Capita’s innovation experts, reveal some of the most interesting new developments, and make a few predictions on where the biggest impacts on customer experience and the customer journey will come.

]]> From parallel reality and hyper-personalisation, to mind control and keyboard-less agents. 

 

In this podcast, Alan Linter and James Brooks, Capita’s innovation experts, reveal some of the most interesting new developments, and make a few predictions on where the biggest impacts on customer experience and the customer journey will come.

]]> customerexperience false No 1299 3 full How can retailers turn a seamless experience into a sales driver? How can retailers turn a seamless experience into a sales driver? https://customerexperience.podbean.com/e/the-fight-for-survival-in-retail/ https://customerexperience.podbean.com/e/the-fight-for-survival-in-retail/#comments Tue, 19 Nov 2019 13:20:23 +0100 customerexperience.podbean.com/the-fight-for-survival-in-retail-4efad9b18fe3da013d976f392f0e4302 customerexperience false No 1390 2 full Enriching lives through Debt Prevention Enriching lives through Debt Prevention https://customerexperience.podbean.com/e/debt-prevention/ https://customerexperience.podbean.com/e/debt-prevention/#comments Tue, 05 Nov 2019 13:30:19 +0100 customerexperience.podbean.com/debt-prevention-01e16c8a7f26b4a99c46b8a5e6902774 Capita false No 1712 1 full