Communication On Point

Stage Freight

Wed, 28 Jul 2021 21:30:53 -0500

Many of us have experienced moments of stage fright - but today we're talking about ways we can lighten the load that weighs us down in conveying our message.

Communication On Point delivers insights that help leaders grow their impact through better communication. It's hosted by Dean Heffta; speaker, trainer, and founder of the leadership development firm Clarus Results. Contact Dean at dean@clarusresults.com or learn more at www.clarusresults.com.

What you DO have

Wed, 07 Jul 2021 20:30:03 -0500

When new challenges arise, the easiest thing to do is list all of the things you don't have that you need. But shifting our language and the questions we ask, can completely change our results and the leadership we bring to others.

Please leave a message

Thu, 01 Jul 2021 07:16:09 -0500

If you've ever been annoyed listening to a voice message someone has left for you - here's some tips to improve the ones you leave.

Coach to Coach with Phil Rose | part 2

Thu, 24 Jun 2021 05:00:00 -0500

In part 2 of my conversation with Phil Rose of Ignium Consulting and host of Sparks by Ignium podcast we discuss the need to connect activity to impact, the power of story, and the role purpose plays in success.

Learn more about Phil at https://www.igniumconsult.com and connect with him on LinkedIn at https://www.linkedin.com/in/coachphilrose.

Coach to Coach with Phil Rose | part 1

Thu, 17 Jun 2021 05:00:00 -0500

The problem with advice, why lack of knowledge isn't the barrier to success, and the power of self coaching are a few of the many topics Phil Rose of Ignium Consulting and the host of Sparks by Ignium podcast and I discuss on this episode.

Learn more about Phil at https://www.igniumconsult.com and connect with him on LinkedIn at https://www.linkedin.com/in/coachphilrose.

Confident Communication

Fri, 11 Jun 2021 08:20:09 -0500

As Bodhi in the movie Point Break said: "You project strength to avoid conflict." This episode discusses the three elements to cover to increase the confidence of your communication.

The Price of Yes

Thu, 03 Jun 2021 14:21:33 -0500

People ask you for a favor, to take on a project, or join group - and your instinct might be to say Yes. But at what cost? This episode discusses Yes, the value of No, and the role of a third option.

Conflict Catalyst

Thu, 27 May 2021 10:31:04 -0500

Sometimes the only path to innovation and acceleration involved conflict. Too often though, for many leaders and organizations, their aversion to conflict prevents them from achieving what they really want. This episode may shift how you think of conflict as a catalyst for success.

That was unexpected

Wed, 19 May 2021 20:17:45 -0500

Sometimes, the best way to get people thinking or to capture their attention is to say the Opposite of what's expected. This episode shares tools to help you do just that.

What do when you don't know

Wed, 12 May 2021 20:54:29 -0500

Whenever we venture into uncertainty - we'll find ourselves without answers. We might feel the pressure to know the answer (even if we shouldn't.) How we handle those moments can change the outcome of the project, the success of the sale, and the direction of the team. This episode discusses how we might react in those situations and three different approaches that can help us to navigate the situation better.

Family Business Communication with Anne Smart

Wed, 05 May 2021 20:39:02 -0500

Whenever we're working with others to achieve something, we're operating in a system - and the best lessons come from successful family business systems. Anne Smart, the Director of the Loyola Family Business Center joins to discuss lessons ranging from the pillars of family businesses that last to the power of investing in building trust.

Learn more about the Loyola Family Business Center at www.luc.edu/fbc and reach Anne Smart at asmart@luc.edu.

Your Response is Appreciated

Thu, 29 Apr 2021 05:00:00 -0500

The easiest way to build our credibility is by simply responding. It seems simple, but so often we undermine our influence by not responding quickly or at all!

Help!

Thu, 22 Apr 2021 05:00:00 -0500

Asking for help can not only accelerate our goals but also strengthen our relationships - unfortunately we can be reluctant to ask others for assistance. This episode dives into the power of asking for help and how you can approach it in a different way.

Present to Persuade with Craig Valentine

Wed, 14 Apr 2021 20:48:00 -0500

If you want to increase the impact of your communication, the award-winning speaker and trainer Craig Valentine is who you want to listen to. In this episode he shares the one change you need to make to get people to take action, how to use stories to your advantage as a leader, and much more.

Learn more from Craig by connecting with him and getting his weekly series to triple your presentation skills in one year at www.52speakingtips.com

Speaking on Purpose

Thu, 08 Apr 2021 05:00:00 -0500

It's easy to find our self "talking" without a clear outcome in mind. Maybe just venting frustrations or idly gossiping. This leaves us feeling unsatisfied and unaccomplished. This episode explores the importance of aim in our communication and the simple questions we can ask before we begin.

The Art of the Compliment

Thu, 01 Apr 2021 05:00:00 -0500

The Latin origin of the word compliment is to "fill up" or to "complete." Too often though, we miss opportunities to make an impact on people around us with a powerful compliment. This episode explores the key elements of both giving and receiving complements.

Obscurity to Authority with Patrick Draut

Thu, 25 Mar 2021 05:00:00 -0500

Getting known by the people you want to be known by is more than being in the right place at the right time. In this episode, Patrick Draut shares how the risk management startup K-Ratio developed connection and authority in their industry in a short amount of time. The principles are straightforward and fit any organization.

Learn more about K-Ratio at https://www.k-ratio.com/ and connect with Patrick at https://www.linkedin.com/in/patrickdraut/

The Power of Simple

Thu, 18 Mar 2021 05:00:00 -0500

Much of the way we communicate and explain things is harder than it needs to be - but we accept it as "how things are." As leaders, our challenge and opportunity is to simplify communication to make it easier for others to understand. This episode covers introduces and new way of finding yourself in the world.

Leading Great Meetings

Thu, 11 Mar 2021 19:55:05 -0600

Meetings are critical for sharing information, gathering insights, and making decisions - but in too many organizations, meetings are the biggest thing in the way of productivity. This episode covers the "Four M's" for meeting leaders and key elements of a meeting that every leader needs to master to get the most out of a group's time together.

Three pillars of leadership with Paul Becker, Rear Admiral, USN (Ret.)

Thu, 04 Mar 2021 05:00:00 -0600

Transformational leadership requires a solid foundation and clear communication. In this episode, retired US Navy Rear Admiral, Paul Becker shares insights on how to focus on the critical elements of leadership, the power of inclusive planning, the importance of mentoring, and much more.

You can find Paul at LinkedIn https://www.linkedin.com/in/paul83becker , Twitter @BeckerT3Group and his website https://thebeckert3group.com/

Reacting or Responding?

Thu, 25 Feb 2021 05:00:00 -0600

Somedays it can feel like all we can do is React to the things coming at us. But growing our leadership communication may require we shift toward Responding. This program discusses the differences we see when we're reacting vs responding and tools to respond more effectively.

The Gift of Criticism

Thu, 18 Feb 2021 05:00:00 -0600

When we hear criticism, our first reaction might be defensiveness or frustration. However, changing how we think about it may just accelerate our personal development. This episode explore perspectives to help you take ownership of criticism and feedback for your growth.

Authoring Leadership with Becky Robinson

Thu, 11 Feb 2021 05:00:00 -0600

Being a published author continues to communicate expertise and authority - but pressing the "publish" button isn't enough to create influence. In this episode, Becky Robinson shares insights for anyone with expertise on the process and the need for first building an audience. Becky shares her expertise as the founder & CEO of the author focused digital marketing agency Weaving Influence.

Learn more at www.weavinginfluence.com, www.hometownreads.com, and www.beckyrobinson.com.

Speaking of Motivation

Thu, 04 Feb 2021 05:00:00 -0600

Motivation is a key component to our success - but the source of it may often be unexpected. This episode highlights two types of motivation that we can use in our interaction with others: Permission and Perspective.

Communication On Point delivers insights that help leaders grow their impact through better communication. It's hosted by Dean Heffta, founder of the leadership development firm Clarus Results. Contact Dean at dean@clarusresults.com or learn more at www.clarusresults.com.

The Power of Connection

Thu, 28 Jan 2021 05:00:00 -0600

Communication is ultimately about connection. In today's world, the value of connection has never been more significant. This episode covers how the source of power has shifted over time and introduces the "Five C's of Connection."

Leading from a Distance with Richard Hadden

Thu, 21 Jan 2021 05:00:00 -0600

Staying connected through good communication is key to engagement in our modern world of remote work. My guest for this episode is Richard Hadden. A specialist in the connection between people and profit - Richard shares his insights from years of research on business effectiveness and employee engagement.

You can learn more about Richard's work at www.contentedcows.com

Enough is Enough!

Thu, 14 Jan 2021 05:00:00 -0600

Sometimes, you just can't take any more. Maybe its and employee that just won't drop an issue. So how do I take a stand without destroying the relationship? This episode addresses it and equips you with the three steps to preparing for that conversation.

Delete the Mental Junk Mail

Thu, 07 Jan 2021 05:00:00 -0600

The most important conversations are often the ones we have with our self. But too often we find our head cluttered with junk mail that keeps us from getting the results we want. This episode explores what we can do to clean up that mental inbox.

Exponential Growth with Dan Silberberg

Thu, 31 Dec 2020 05:00:00 -0600

Growth rarely happens by accident. Our guest on this episode, Dan Silberberg, discusses what it take to innovate and grow business and ourselves. Connect with him at dan@entelechy.ai or LinkedIn https://www.linkedin.com/in/dansilberberg/.

Self Coaching for Success

Thu, 24 Dec 2020 05:00:00 -0600

Coaches make a big difference, but we may not always have one available. When planning out your next chapter, you can use the principles of good coaching in the conversation you have with yourself. This episode covers a simple planning structure and questions you can use to get clear on your direction, your plan, and your actions.

How to ask for what you want

Thu, 17 Dec 2020 05:00:00 -0600

One of the challenges we can fact in pursuing our goals, is our comfort with asking for what we want. This episode covers the dynamics that prevent us from being more clear in getting our needs met as well as approaches we can put to work to grow our ability to ask.

Rock the Virtual Stage with Rich Bontrager

Thu, 10 Dec 2020 05:00:00 -0600

Regardless of your role or industry, you've probably found yourself on the "virtual stage." Improving our presence and comfort in front of the camera can grow our influence and increase the impact of our message. This week, Rich "Trigger" Bontrager shares his insights on how to raise our game as digital communicators.

Rich Bontrager is a presentation coach and virtual stage expert with more than 30 years of broadcasting experience. Learn more at www.richbontrager.net and follow him on LinkedIn at Rich Trigger Bontrager

Getting Good at Bad News

Thu, 03 Dec 2020 05:00:00 -0600

It's a rare person that enjoys delivering bad news. But strong leaders and healthy organizations know that the flow of candid information is critical to effective decision making. This episode explores how each of us has the ability to impact the speed and accuracy of the information we receive.

How to Crush Your Influence in Two Steps

Thu, 26 Nov 2020 05:00:00 -0600

It's not hard to destroy our influence and credibility. In fact, we see it happen with high profile people all the time. And when we see it happening, it's easy to sit back and judge and mock - but the most effective thing we can do is take the lessons we see to heart, and work on improving our self. This episode explores how you can grow your influence every day.

Healthy Leader, Healthy Team with Bob Pizzini

Thu, 19 Nov 2020 05:00:00 -0600

Operating at your best requires more than just passion, talent, and commitment - it takes a healthy body and brain. In this episode, Bob Pizzini shares leadership insights from his 26 years in Navy Special Operations and as a leader of a multi-million dollar business. Bob's lessons draw from what he's learned in keeping the body and mind sharp, the power of core values, and his biggest leadership lesson in transitioning from military to civilian life.

Learn more about Bob's work and leadership training at www.robertpizzini.com.

Two parts to any (communication) mission. A lesson from the Marine Corp.

Thu, 12 Nov 2020 05:00:00 -0600

The US Marine Corp philosophy on battle is captured in their handbook "Warfighting." As with classics like "The Art of War" and "On War," - this manual is filled with insights useful in many areas of life. In this episode, the Marine Corp advise on the two parts of any mission is applied to creating effective communication.

If you're interested in reading Warfighting yourself, here's a link to it on Amazon and to a free PDF version from the Marine's website.

Three Steps to Grow Your Influence

Thu, 05 Nov 2020 05:00:00 -0600

Influence is the impact we have on the behavior of the people around us. It contributes to our success and satisfaction. Through awareness and intention we can strengthen our influence. This episode gives you three simple steps in growing yours.

Stop Being Under-heard with Catherine Johns

Thu, 29 Oct 2020 05:00:00 -0500

Too often the best ideas in a room get over-looked and under-heard. Catherine Johns brings her lessons as a broadcaster from one of the largest radio markets in the country and her experiences in helping people deliver powerful messages to this episode.

Contact Catherine at catherine@catherinejohns.com or www.catherinejohns.com.

Also - On November 13th, Catherine Johns and Dean Heffta will be digitally presenting "Whaddya Say & How Do You Say It" for NSA of Illinois. You don't have to be a member to join in the session. Learn more and get registered at www.nsa-il.org

Disagree or Disagreeable?

Thu, 22 Oct 2020 05:00:00 -0500

Somedays it can feel as though we are in a minefield - worried that if we say the wrong thing it could turn into a battle. In this episode we explore the dynamics occurring when we're in serious disagreement and tools you can use today to move the conversation (and the relationship) to a higher and more meaningful level.

Communication On Point is a podcast designed to bring insights that help leaders grow their impact through better communication. It's hosted by Dean Heffta, founder of the leadership development firm Clarus Results. Contact Dean at dean@clarusresults.com or learn more at www.clarusresults.com.

Courageous Language

Thu, 15 Oct 2020 05:00:00 -0500

There's a difference between being fearless and courageous. This episode explores the elements of a courageous communicator and how you can bring them to life.

Building Your Personal Brand with Oliver Aust

Thu, 08 Oct 2020 05:00:00 -0500

In today's digital economy, it isn't enough that you do great work - the world needs to hear about it. In this episode, my guest is Oliver Aust. As a communication trainer, coach, and author of the upcoming personal branding book "Unignorable" - he shares his process for how people can amplify their reputation. Learn more about Oliver and about his book at www.oliveraust.com.

What I want my manager to change

Thu, 01 Oct 2020 05:00:00 -0500

I recently conducted a survey on LinkedIn where one of the questions asked "what your manager can do differently to increase their effectiveness." More than half the responses focused on communication adjustments. This episode dives into the four themes that emerged.

Cracking the Code with Alain Hunkins

Thu, 24 Sep 2020 05:00:00 -0500

The approaches needed for successful leaders have changed and Alain Hunkins shares key insights in this episode. From the three challenges to communication to what it takes to be a facilitative leader, Alain shares tools that are useful regardless of the leadership situation you find yourself in.

Learn more at www.alainhunkins.com or by reaching him at alain@alainhunkins.com.

Gathering Customer Insight

Thu, 17 Sep 2020 05:00:00 -0500

Getting insight from our customers is critical to success, regardless of our role. This episode explores customer communication and tools to make it more valuable than the "rate us from 1 to 10" question you may be use to.

Change your questions to change your life

Thu, 10 Sep 2020 05:00:00 -0500

If we want better results, it begins with better questions. This episode introduces the "Question Matrix." An approach to uncovering more effective questions.

How Your Values Change Everything with John Blumberg

Thu, 03 Sep 2020 05:00:00 -0500

Building connection and providing leadership in uncertainty requires clarity of core values. But too often our values get confused with behaviors, needs, and wants. In this episode, John Blumberg shares insight on what makes core values unique and how everyone can go about uncovering their own values.

His resources include the core value brainstorming list at https://www.blumbergroi.com/thebigdig/ and his website https://www.blumbergroi.com.

5 Tools to Amplify Your Communication

Thu, 27 Aug 2020 05:00:00 -0500

This episode covers five simple tools for your communication toolbox to increase your clarity and influence.

Deciding to Lead with Steve Lishansky

Thu, 20 Aug 2020 05:00:00 -0500

Great decisions don't happen by accident. In fact, great organizations intentionally foster a culture of effective decision making. In this episode, strategy consultant and executive coach Steve Lishansky, CEO of Optimize International, shares his insights on improving the decision skills of any group.

Learn more at www.optimizeintl.com or contact Steve at steve@optimizeintl.com

To the Rescue!

Thu, 13 Aug 2020 05:00:00 -0500

Its easy to step in an shield others from pain and uncertainty - but there is a long term cost to this "rescuing." This episode explores the language we use when we're rescuing, the impact our actions can have, and what can be done differently.

Tense language

Thu, 06 Aug 2020 05:00:00 -0500

Much of our miscommunication can be found in people using different "tense" in the same conversation. One is talking about future possibilities, another reminding everyone what didn't work in the past, while someone else is talking about this week's to do list. In this episode we dive into the role time has on our conversation and what we can do to improve our use of it.

Don't be late

Thu, 30 Jul 2020 05:00:00 -0500

Too often we find our self using phrases that make perfect sense to us, only to find out later they didn't make sense to others. This episode explores how increasing the precision of our communication can build trust and improve results.

Better questions made easy with Bob Tiede

Thu, 23 Jul 2020 05:00:00 -0500

Few skills are move valuable to leaders than asking good questions. In this episode, leadership development expert Bob Tiede shares simple tools anyone can use to improve question skills in just one minute. Bob is the author of "Now That's a Great Question" and host of the website leadingwithquestions.com.

Your actions speak

Thu, 16 Jul 2020 05:00:00 -0500

What we DO is the most significant form of communication we have - so tending to our actions is time well invested. This episode covers five tools to improve the talk of your walk.

Listen to connect with Julie Ann Sullivan

Thu, 09 Jul 2020 05:00:00 -0500

Effective communication requires great listening. In this episode, I'm joined by speaker, author, and coach Julie Ann Sullivan. We discuss the hurdles we face in good listening and simple approaches for improving our skills.

Learn more about Julie Ann at https://julieannsullivan.com/.

Three approaches for amplifying value

Thu, 02 Jul 2020 05:00:00 -0500

The impact we have on the world around us is affected by the perception others have of the value we create. Key to other's perceptions is how we communicate to improve their understanding of value. In this episode I share three approaches that we can use to increase the value others see in the things we do.

Know your role

Thu, 25 Jun 2020 05:00:00 -0500

One of the biggest contributors to miscommunication in teams is role confusion. If I think I'm supposed to be the one making decisions - but decisions are getting made without me, I'm going to be frustrated. This episode equips you with how to get everyone on the same page at the beginning so you get better results later!

The Power of Curiosity with Bryan Dodge

Thu, 18 Jun 2020 05:00:00 -0500

In this episode, Bryan shares his insights on communication topics ranging from using curiosity to improve our connections to the four steps to effective communication.

Bryan Dodge’s 30+ years of experience teaching and inspiring people of all walks of life has made him one of the nation’s leading choices as a professional speaker/consultant. He incorporates experiences from his professional and personal life into each one of his presentations and in the work with family businesses with his company, Dodge Development.

He's the author of "The Good Life Rules" and his recently released "Rules of an Unstoppable Family Business."

Learn more about Bryan at https://www.dodgedevelopment.com/

How to use ignorance to your advantage

Thu, 11 Jun 2020 05:00:00 -0500

Want to improve rapport and get better results? Then put ignorance to work in your conversations!

When we say "I already heard that" or "Yep, I tried that" - we can miss out on tremendous learning opportunities. By recognizing the goal isn't to look smart, but rather to connect well, we can radically change the energy and the insights that come out of our relationships.

In this episode, we look into how you can leverage ignorance as your advantage.

What do you want?

Thu, 04 Jun 2020 05:00:00 -0500

We all strive to build a better and brighter future, but too often - our questions and conversations keep us stuck dwelling on the things that we don't want as a part of that future.

In this episode, we'll discuss the conversations that keep us stuck getting more of what we don't want the most important question we can ask to great the future we do want.

Accelerate to Extraordinary with Vince Poscente

Thu, 28 May 2020 05:00:00 -0500

Building exceptional performance requires more than education - you need entertainment and motivation. In this conversation, Vince Poscente shares his lessons learn as an Olympic Speed Skier and Himalayan mountain expedition guide for how we can grow our leadership and improve communication.

Vince Poscente is a motivational keynote speaker and author on the topic of peak performance, overcoming adversity, and sustaining resiliency in a competitive landscape. His "Radical Safety" helps organizations improve their safety initiatives by applying insights of neuroscience and the lessons of top performers.

Learn more about Vince at www.vinceposcente.com and about his book "The And and the Elephant - Leadership for the Self."

How to be pissed off the right way

Thu, 21 May 2020 05:00:00 -0500

Too often, our disappointment and anger leads to broken relationships and missed opportunities. But that doesn't mean being pissed off is a bad thing - it means that many times we simply aren't dealing with our frustration in a positive way.

In this episode you'll learn insights that can help you channel anger into behaviors that actually can strengthen relationships and motivate positive change.

Contact Dean at dean@clarusresults.com.

Clarus Results provides leadership development and team training to improve communication and organizational effectiveness. Learn more at www.clarusresults.com.

Three steps to better social interaction

Thu, 14 May 2020 05:00:00 -0500

For many, even a casual conversation with someone new can be an awkward experience. In this episode I discuss three steps that can help improve the social interaction and build better rapport - even if you aren't someone who gets nervous talking to new people.

You can reach Dean at dean@clarusresults.com and learn more at www.clarusresults.com.

A champion's inner dialogue with Ben Newman

Wed, 06 May 2020 06:55:32 -0500

Ben Newman shares his experience on the mindset, inner dialogue, and routines required for achieving your goals. Ben has helped championship teams and Fortune 500 companies find their path to competing at a higher level.

He serves as a Mental Conditioning Coach for the 17-time National Champion Alabama Crimson Tide football team and has worked with players from the last 3 Super Bowl Champion teams. He was recently selected by Influencive.com as one of the TOP 10 Motivators in Sports and Real Leaders Magazine selected him as one of their 2019 TOP 50 Speakers in the World.

Learn more about Ben at www.bennewman.net and follow him on Instagram and Twitter @ContinuedFight. Learn about his performance program at www.theunrequired.com.

Also - get your gift of "Your Mental Toughness Playbook" at www.freeplaybook.com.

Questions or comments for Dean? Contact info@clarusresults.com and learn more at www.clarusresults.com.

Four dimensions of organization culture with Vinny Gerace

Thu, 30 Apr 2020 06:31:39 -0500

Why did a new leader bring so much friction? What is it about my new employer that seems so different? Who's going to be the right style to lead this department?

Each of these questions relate to organizational culture. Our guest for this episode is organizational design and communication consultant Vinny Gerace. Vinny shares insights on the four dimensions of culture and how companies and individuals will have one of the four as their primary dimension.

We discuss how this understanding affects how we communicate with our team, the questions we need to ask, and the assumptions that can get us in trouble.

To contact Vinny and his organization, Human Dynamics, email him at vinnygerace@gmail.com.

Help people get their brains back with Lynne Franklin

Thu, 23 Apr 2020 05:00:00 -0500

Lynne Franklin helps leaders increase their persuasiveness through speeches, workshops, and coaching. In this episode, we discuss strategies for getting back in control when we've experienced an emotional hijack.

Learn more about Lynn at her website www.lynnefranklin.com and checkout her TEDx that has been viewed more than 3 million times.

Questions or comments? Contact Dean at dean@clarusresults.com or learn more at clarusresults.com.

Leading Better Meetings

Thu, 16 Apr 2020 05:00:00 -0500

Great gatherings aren't an accident - they're designed. This episode covers elements every leader needs to focus on to improve outcomes.

Questions? Contact Dean at dean@clarusresults.com.

Unleash the Power of Storytelling with Rob Biesenbach

Thu, 09 Apr 2020 05:00:00 -0500

Rob Biesenbach works with leaders who want to be more persuasive and authoritative in everything they do. That means breaking free from Death by PowerPoint, telling their story, and communicating like humans should.

The hardest story to tell is the one we tell about ourselves: who we are, what we do and the value we bring. By packaging your experience into a story you avoid “alphabet soup” syndrome and make a stronger and more lasting impression in the workplace, at networking events and in job interviews.

Download a free chapter of the Amazon bestseller Unleash the Power of Storytelling for a complete guide to crafting and telling your story: https://robbiesenbach.com/storychapter

Questions or episode ideas? Contact Dean at dean@clarusresults.com.

Five tools for building better virtual meetings

Thu, 02 Apr 2020 05:00:00 -0500

More and more meetings are happening now using webinars or video conferencing. The challenge is if we are putting the meeting on, we may not be approaching it in a way that keeps attendees engaged. The people in the meeting not only have less ability to get a sense of the energy in the room and respond accordingly, but there also a bunch of new distractions that aren't faced when we're together in person. In this episode I cover five tools that can help you organize and facilitate a better virtual meeting.

Thoughts or ideas? Reach out to me at dean@clarusresults.com

Master Remote Meetings with Frances Cole Jones

Wed, 25 Mar 2020 12:30:00 -0500

Successfully shift your meetings to online with these great insights from communication expert Frances Cole Jones.

She has worked with thousands of people to improve their communication and is the author of How to Wow: Proven Strategies for Selling Your (Brilliant) Self in any Situation and The Wow Factor: The 33 Things You Must (and Must Not) Do to Guarantee Your Edge in Today’s Business World.

Learn more about Frances at http://www.francescolejones.com/

Topic ideas or questions for Dean? Email dean@clarusresults.com

Why doesn't they do what I asked?

Thu, 19 Mar 2020 05:00:00 -0500

The question came up around a manager who was frustrated with a young employee. "Why doesn't he follow my instructions?"

This is a real situation, and not just with a new employee - but with many interactions we have. This episode we cover three culprits that can affect the "hearing" of the other person.

Ideas for episodes or questions for Dean? email dean@clarusresults.com

Communication Skills from Professional Sports Sales with Bill Guertin

Thu, 12 Mar 2020 05:00:00 -0500

Bill Guertin helps professional sports teams sell more tickets and his lessons are helpful to leaders in any industry. In our conversation he shares tools to make the most of the first 8 seconds, dealing with objections, and much more.

Connect with Bill at bill@isbi360.com and at www.isbi360.com

Learn about his keynote at www.the7voices.com

Questions or topic ideas? Reach out to Dean at dean@clarusresults.com

What IS communication?

Thu, 05 Mar 2020 08:58:03 -0600

Too often we find ourselves believing that just because we've said something, communication has occurred. Only to later realize it hasn't.

In this episode we'll cover the two elements that must be present for communication to happen as well as discussing the Five Cues that help us to improve communication.

If you have a question or a topic that would be helpful for you in improving communication - email Dean at dean@clarusresults.com

Communicating with a Mission. Matt George

Sun, 23 Feb 2020 20:51:27 -0600

Keeping everyone on the same page is a always challenge, but doing so with a 450 employee non-profit community service is a whole other level. In this episode, Matt George, the CEO of Children's Home Association of Illinois shares lessons from his journey and discusses his new book "Nonprofit Game Plan."

Learn more about Children's Home: https://www.chail.org/

And about Matt George: http://themattgeorge.com/

Find his book here: https://www.amazon.com/Nonprofit-Game-Plan-Strategy-Success/dp/1951407121/ref=sr_1_2?keywords=non-profit+game+plan&qid=1582512505&sr=8-2

If you want to connect with Dean, you can reach him at dean@clarusresults.com

Leadership is Language with David Marquet

Sun, 23 Feb 2020 20:43:46 -0600

As the captain of a nuclear submarine, David Marquet realized during a simple drill that having one thinker leading was not only limiting the efficiency of operations of the submarine, it was downright dangerous.

David joins Dean to share his experiences in using language to change leadership and practical tools that can help us get better results with the people around us.

Follow David on LinkedIn: https://www.linkedin.com/company/intent-based-leadership-institute/

Learn more about the book at: https://intentbasedleadership.com/leadership-is-language-book/

Welcome to Communication On Point

Sun, 23 Feb 2020 20:35:56 -0600

Welcome to Communication On Point. This program is designed to bring insights and interviews to help you improve your communication and impact. We'll be joined by interesting authors and thought leaders as well as dive into helpful topics for growing your communication skills. Your host, Dean Heffta, is a communication and leadership development consultant and founder of the training firm, Clarus Results. If you have topic ideas or questions, reach out to Dean at dean@clarusresults.com.