The athenahealth podcast

Episode 59: Explore the athenaAmbient and AI-native encounter open betas

Tue, 11 Aug 2026 07:00:00 -0300

Clinicians can spend less time documenting care and navigating charts when AI is built directly into their workflow. In the latest episode of the athenahealth podcast, we introduce the athenaAmbient and AI-native encounter open betas. We go in-depth on the two experiences, what customers can expect during rollout, and how they can prepare – and share how customer feedback will help shape these capabilities as access expands.

Episode 58: What the Summer 2026 Release means for athenaOne

Thu, 16 Jul 2026 14:56:54 -0300

The Summer 2026 Release shows how athenaOne is evolving to reduce administrative work, support stronger revenue cycle performance, and improve the patient experience. In this episode of the athenahealth podcast, we share a conversation with Chief Product Officer Paul Brient from the Summer 2026 Release Walk-through webinar about how AI and automation are being built into clinical, financial, and patient-facing workflows. You’ll also hear what these enhancements mean for practices today and how they support the longer-term vision for athenaOne.

Episode 57: Onboarding tips to build a strong foundation

Mon, 06 Jul 2026 11:54:52 -0300

Successful onboarding onto an EHR shapes everything that follows, from adoption to long-term performance. In this episode of the athenahealth podcast, we explore how thoughtful planning, workflow discovery, training, and change management help organizations prepare for a successful transition to athenaOne. We also discuss practical lessons for navigating implementation complexity, building internal confidence, and preparing for go-live with the right foundation in place.

Episode 56: Navigating the future of value-based care

Wed, 24 Jun 2026 09:03:20 -0300

As value-based care continues to evolve, independent practices face growing pressure to improve outcomes while navigating an increasingly complex healthcare environment. In the latest episode of the athenahealth podcast, we're joined by Sean Cavanaugh, Chief Policy Officer at Aledade, to discuss why accountable care is reaching an important inflection point, how technology can reduce administrative burden, and why strong partnerships are helping practices succeed while delivering better care for patients. Check out the Aledade's page on the athenahealth marketplace to learn more here: https://athenaconnect.athenahealth.com/marketplace/product/aledade-app

Episode 55: AI tools for better patient experience

Tue, 19 May 2026 13:55:45 -0300

How can practices increase throughput without sacrificing the patient experience? In our latest athenahealth podcast episode, we highlight two upcoming athenaOne enhancements that streamline scheduling, improve patient communication, and reduce staff workload. From waitlist scheduling to AI-assisted patient conversations, these tools will help patients connect with care more easily and help staff focus on what matters most.

Episode 54: Modernization and sustainability at Tribal health centers

Tue, 28 Apr 2026 03:53:02 -0300

Modernization at Tribal health centers requires respect, partnership, and understanding of Tribal sovereignty. In the latest episode of the athenahealth podcast, we're joined by Tony Lucero, a Tribal health consultant and enrolled member of Isleta Pueblo to discuss how Tribal health centers are redefining what modernization means when driven by Tribal priorities, not external timelines, and how community health leaders are strengthening financial sustainability, supporting staff through workforce challenges, and leveraging innovation in ways that preserve culture and build trust with their communities.

Episode 53: Addressing physician sentiment in the Spring 2026 Release

Wed, 18 Mar 2026 13:04:57 -0300

We're joined by Dr. Nele Jessel, Chief Medical Officer, to go in-depth on the results from the 2026 Physician Sentiment Survey -- our annual survey of 1,000+ physicians nationwide across specialties, practice sizes, and locations -- and to look at how the features in the Spring 2026 Release address the hopes, concerns, and perspectives we're hearing from survey respondents and users of athenaOne.

To learn more about the Physician Sentiment Survey, please visit the athenaInstitute page at athenahealth.com.

Episode 52: Reducing your revenue cycle work

Wed, 11 Mar 2026 12:08:15 -0300

As part of the Spring 2026 Release Walk-through webinar this week, we welcomed Nora Iluri, who leads the teams building and updating revenue cycle workflows in athenaOne. In the latest athenahealth podcast, we share our conversation with her about the ways we’re reducing your revenue cycle tasks and using AI to get you paid faster and more comprehensively.

The Spring 2026 Release comes to athenaOne from March 18-20. Learn more about the Spring 2026 Release by visiting the Release Centers on the Success Community.

Episode 51: Incentivizing providers to close encounters faster

Wed, 04 Feb 2026 11:53:44 -0400

The latest episode of the athenahealth podcast looks at the vital work being done in rural communities, where healthcare providers must overcome unique geographic, economic, and infrastructure challenges to deliver comprehensive care – with the help of athenaOne solutions. Get tips for engaging patients with limited internet connectivity, using incentive programs and athenaOne tools to drive clinical efficiency, and preparing reluctant clinicians for AI adoption while maintaining the personal touch that's essential to building trust in tight-knit communities.

Episode 50: How your peers transitioned to Enhanced Self Check-in

Mon, 12 Jan 2026 11:34:02 -0400

As of November, over one-third of eligible appointments on athenaOne saw patients using Enhanced Self Check-in – a significant jump even from the 23% we were seeing at the end of 2024. Enhanced Self Check-in supports practices with the ability to capture important patient information in advance of an encounter, including expanded automated check-in messaging, insurance card capture, collecting online patient payments, patient screeners, and medications review. In the latest episode of the athenahealth podcast, we're joined by Virginia Urology to hear more about how they adopted Enhanced Self Check-in.

Episode 49: Curing complexity with the athenaInstitute

Mon, 05 Jan 2026 13:48:00 -0400

Healthcare stands at a crossroads. While AI breakthroughs and innovation dominate the headlines, complexity remains a persistent challenge for too many practices nationwide. Navigating this ever-evolving landscape can feel overwhelming, but at athenahealth, we view complexity not as a barrier, but as an invitation to lead.

In the latest episode of the athenahealth podcast, we introduce you to the athenaInstitute, athenahealth’s platform for championing ideas and actions that help cure complexity in ambulatory care. Through timely insights, expert collaboration, and a spotlight on industry-shaping innovation, the athenaInstitute aims to accelerate meaningful progress for practices and the patients they serve.

Learn more by navigating to https://www.athenahealth.com/athenainstitute.

Episode 48: Using AI to keep patient care personal

Mon, 08 Dec 2025 13:24:36 -0400

In an interview recorded at Thrive Summit in November, we explore how innovative clinicians are leveraging athenaOne and artificial intelligence tools to overcome geographic barriers while maintaining the personal connection that's so vital to effective patient care. Dr. Allen Gee is a neurologist practicing in Wyoming, where he's one of only eight full-time neurologists serving a state of over 500,000 residents across hundreds of miles.

With his focus on "neurohealth" — treating the whole person rather than just symptoms — Dr. Gee shares his insights on using athenaOne's tools for patient engagement, how AI is helping him focus on patients rather than screens, and why he believes the future of healthcare lies in the collaboration between human intelligence and artificial intelligence.

Episode 47: Tips for transitioning to Appointment Schedule

Wed, 19 Nov 2025 16:48:07 -0400

Since its launch in 2023, Appointment Schedule has gradually replaced the legacy scheduling workflow in athenaOne. Appointment Schedule offers more in-depth visibility to a provider or department’s schedule as well as open or booked slots, and it allows users to view the calendar and start booking without first selecting a patient. As of July, over 90% of athenaOne practices who scheduled an appointment did so with the new Appointment Schedule workflow. By the end of 2025, two-thirds of organizations will have fully migrated to the new Appointment Schedule workflow.

Want some tips and tricks on transitioning to the new Appointment Schedule workflow from an organization that has been with us throughout the journey? Check out an interview recorded at Thrive Summit in Nashville in early November.

This episode is brought to you by Pretty Good AI: https://marketplace.athenahealth.com/product/pretty-good-ai

Episode 46: A chat with a pediatrician using AI in athenaOne

Wed, 12 Nov 2025 18:39:02 -0400

If you were at Thrive in early November, you were in the room when we introduced the AI-native clinical encounter, a reimagined experience that anticipates clinicians’ needs, surfaces relevant insights at the moment of care, and drafts documentation, orders, and diagnoses based on the clinician-patient conversation.

Listen to a conversation with Dr. Vik Mali, a pediatrician from the suburbs of Detroit, about his experience as an early tester of these AI features -- including Sage, a digital assistant embedded into athenaOne that clinicians can use to obtain information about their patient.

Episode 45: The Fall 2025 Release -- and beyond

Mon, 03 Nov 2025 08:02:53 -0400

The Fall 2025 Release talks place from November 12-14. If you missed the recent Fall 2025 Release Walk-through webinar, we're publishing a conversation with Chief Medical Officer Dr. Nele Jessel that we featured in that webinar, a conversation that focused on the various ways we're using AI to transform the clinician experience in athenaOne, both with new features in the Fall 2025 Release and in the months to come.

Episode 44: Transforming your revenue cycle experience

Wed, 22 Oct 2025 14:06:05 -0300

Imagine a world where every step of patient care and the revenue cycle work together in a faster, smarter way, and where documentation is generated from what is said during the encounter, and is complete and compliant, with real-time, autonomously coded claims. Our ambition is to reduce your revenue cycle workload by at least 50% by 2027, while, at the same time, dramatically improving revenue cycle outcomes. It’s about taking more work off your plate than we ever thought possible.

This episode is brought to you by Pretty Good AI: https://marketplace.athenahealth.com/product/pretty-good-ai

Episode 43: Protecting patient privacy in a data sharing world

Wed, 24 Sep 2025 10:01:11 -0300

Three-quarters of patients in a recent survey expressed concern about protecting their personal health data – especially at a time when the use of behavioral health services is at an all-time high. In the latest athenahealth podcast, learn more about the evolving tools in athenaOne that you can use to protect patient privacy across a variety of use cases – including adolescent care and behavioral health care.

Join us in Nashville for Thrive: https://www.athenahealth.com/resources/events/thrive

Episode 42: Thrive with us in Nashville

Mon, 22 Sep 2025 11:33:26 -0300

Hear directly from athenahealth leadership about Thrive, which brings together over 2,000 healthcare clinicians, payers, and partners in Nashville in November to ignite inspiration, expand knowledge, and spark meaningful connections. This year, Thrive is bigger and better with exciting hands-on training sessions and abundant networking opportunities designed to elevate your expertise and fuel lasting relationships.

Learn more: https://www.athenahealth.com/resources/events/thrive

Episode 41: Sending results to the Patient Portal

Tue, 12 Aug 2025 14:27:16 -0300

Practices can automatically publish lab and imaging results received via interface, fax, Marketplace Partner APIs, and point-of-care tests to the Patient Portal. When that feature is enabled at the practice or department level, results tied to orders publish to the Patient Portal immediately upon receipt, prior to provider review. It’s a great tool to keep patients engaged with their healthcare and their care team, all while reducing work for staff.

User Guide — ResultsCall - O-Help

Auto-Publishing to Patient Portal Rules

ResultsCall Settings - O-Help

Communicator ResultsCall FAQS

This episode was presented by Sully.ai: https://marketplace.athenahealth.com/product/sully-ai

Episode 40: Bringing AI into athenaOne in the Summer 2025 Release

Mon, 21 Jul 2025 13:53:29 -0300

The Summer 2025 Release takes place from July 23-25. If you missed the Summer 2025 Release Walk-through webinar, we're publishing a conversation with Chief Product Officer Paul Brient we featured in that webinar -- a conversation that focused specifically on the ways that we're bringing AI into athenaOne both in the Summer 2025 Release and in the not-too-distant future.

Episode 39: How AI can support the human touch in healthcare

Mon, 07 Jul 2025 10:10:19 -0300

Curious about the real impact of AI in healthcare – and in athenaOne? In our latest episode of the athenahealth podcast, we’re joined by athenaClinicals vice president Chad Dodd and Chief Medical Officer Dr. Nele Jessel for a discussion of how AI-driven tools are streamlining workflows, cutting documentation time, and supporting care teams in new ways. Explore the journey from cautious optimism to growing trust in AI – and see how we’re building AI to support, not replace, the clinical care team.

Episode 38: Empower patients to self-schedule

Tue, 24 Jun 2025 22:51:03 -0300

In a recent survey, 60% of patients said they preferred to book appointments themselves online, rather than calling their doctor's office -- just the same way they prefer to book dinner reservations online, rather than calling restaurants. Enabling patient self-scheduling can drive patient satisfaction and retention, and it can reduce staff work, too. In the latest episode of the athenahealth podcast, we're joined by the practice manager at a pediatrics practice in the Cincinnati area, who walks us through how her practice set up patient self-scheduling -- and the impact it has had on their bottom line.

Episode 37: Empowering women to take control of their healthcare

Mon, 12 May 2025 10:45:18 -0300

May is Women’s Health Month! In the latest episode of the athenahealth podcast, we talk through significant evolutions in women’s health care in recent years, particularly the way patients are increasingly informed, engaged, and proactive in their care journey. We also touch on the way athenaOne workflows have evolved, and will continue to evolve, to best support a woman’s entire health journey, from adolescence to menopause and beyond.

Episode 36: Tools to document encounters as you go

Mon, 05 May 2025 08:51:24 -0300

Today we take a deep dive into click-saving tools available to clinicians in athenaOne – including order delegation, text macros, order sets, and saved findings. We find that users who are proficient with these tools tend to be more able to document patient visits as they go, rather than confronting a backlog outside of work hours.

Today's episode is presented by Affineon: https://marketplace.athenahealth.com/product/affineon-health.

Episode 35: Get claims created automatically

Sun, 13 Apr 2025 16:50:06 -0300

The faster you can get claims out the door, the faster you get paid – and when you use Automatic Claim Creation, those claims get out the door with fewer errors, too. In this episode, we look at the tools you have available in athenaOne to get clean claims created faster – including the Automatic Claim Creation feature that allowed a surgery practice in Texas to eliminate the charge entry they once had to outsource.

Don't forget: Mark your calendar now for Thrive -- coming to Nashville in November!

Episode 34: Our focus on ambulatory care practices, with CEO Bob Segert

Tue, 11 Mar 2025 10:20:00 -0300

We're joined for the latest episode of the athenahealth podcast by CEO Bob Segert, who shares his perspective on our focus on ambulatory care practices and how we're leveraging technology to cure complexity for overworked clinicians.

Don't forget to mark your calendar for Thrive, coming to Nashville in November. Learn more: https://www.athenahealth.com/resources/events/thrive

Episode 33: Automatically ingest external data into patient charts

Thu, 13 Feb 2025 10:07:50 -0400

As part of the Spring 2025 Release, we're introducing ChartSync, a new feature that enables clinicians to view data from external sources globally connected to athenaOne and, through automation or with a single click, easily add relevant information into the patient's chart -- translating external data into actionable insights for clinicians at the point of care. You'll see ChartSync in athenaOne for medication fill history in the Spring 2025 Release, with additional data points planned for release in the near future.

As a reminder, the Spring 2025 Release takes place from March 19-21.

Episode 32: Managing Clinical Inbox volume

Wed, 29 Jan 2025 08:45:08 -0400

We hear over and over from clinicians that they got into medicine to work with patients, not to work through tasks or messages in their Clinical Inbox – and yet an enormous amount of time each day and each week often winds up being devoted to those administrative tasks. While we can’t fully eliminate administrative task work, we at athenahealth are working every day to make it easier to navigate, delegate, and complete those tasks to reduce the burnout so many clinicians are feeling.

While we were at Thrive in Austin, Texas, last fall, we had two conversations about managing Clinical Inbox volume – one with an athenaOne user, and one with an athenahealth training architect who focused on managing the Patient Portal. Mark your calendars now for Thrive in Nashville, Tenn., from November 3-5, 2025.

Episode 31: Appointment Schedule

Mon, 13 Jan 2025 14:46:16 -0400

Nearly 2,000 of our practices have fully converted to the new Appointment Schedule functionality already, and we encourage you to be next! In the latest episode of the athenahealth podcast, we talk about the latest improvements to Appointment Schedule and what's on the horizon in 2025 for our fully modernized scheduling workflow.

Episode sponsor: Clinii

Resources:

Success Community overview:
https://success.athenahealth.com/s/scheduling
Learning Portal reports on training status: https://success.athenahealth.com/s/article/000003474
athenaOne release schedule: https://success.athenahealth.com/s/article/000122381
Patient engagement coaching: https://success.athenahealth.com/s/article/000106065

Episode 30: Tips and tricks for Enhanced Self Check-in

Mon, 16 Dec 2024 09:21:59 -0400

Interested in configuring all of the new tools included in Enhanced Self Check-in for athenaOne? Curious about how your staff can save time by optimizing the way patients can check in for appointments on their own devices? Hear from an athenaOne user (in an interview recorded at Thrive) about how her orthopedics practice leverages Enhanced Self Check-in to provide better patient care.

Curious about Thrive 2025? Learn more here: https://www.athenahealth.com/resources/events/thrive

Episode 29: Optimize your partnership with your CSM

Tue, 03 Dec 2024 17:52:54 -0400

Your Customer Success Manager is your biggest advocate – but are you making the most of that relationship? In the latest episode of the athenahealth podcast, we chat with the director of finance at an urgent care organization in Colorado (athenahealth customers since 2009) about how learned to be proactive with her CSM to get the help she needs to drive the best possible results for her business.

Stay informed about Thrive 2025, coming to Nashville next November: https://www.athenahealth.com/resources/events/thrive

Episode 28: How to configure the patient banner in athenaOne

Fri, 08 Nov 2024 08:42:40 -0400

Your practice is unique, and so your patient banner in athenaOne should be unique as well. As of the Fall 2024 Release during the week of November 11, you’ll be able to add, remove, and rearrange the primary patient banner cards – and even create custom cards, based on the needs of your organization. We sat down at Thrive with a leader at an FQHC in Massachusetts who has worked hand-in-hand with our teams as we've developed the ability to customize the patient banner.

If you don't want to miss out on Thrive in 2025, be sure to check out our new Thrive landing page -- and fill out the interest form: https://www.athenahealth.com/resources/events/thrive

Episode 27: Dr. Bobby Mukkamala of the American Medical Association

Mon, 04 Nov 2024 15:17:07 -0400

We were thrilled to welcome Dr. Bobby Mukkamala, president-elect of the American Medical Association, who joined at Thrive, our annual user summit in late October. As part of his visit, Dr. Mukkamala discussed a top priority that the AMA shares with athenahealth -- averting Medicare physician payment cuts looming in Congress.

To learn more or lend your voice, visit fixmedicarenow.org.

Episode 26: Manage integrations with athenaConnect, in the Fall 2024 Release

Mon, 21 Oct 2024 09:42:23 -0300

The latest episode of the athenahealth podcast introduces you to athenaConnect, a new tool that will provide a centralized view of your practice’s connections and integrations to and with athenaOne. The My Connections dashboard will provide a comprehensive list of current integrations, enabling users to see their current connections, understand the type of information being exchanged, and track the volume of data flowing in and out of their practice. It’ll be available as part of the Fall 2024 Release, coming during the week of November 11.

This episode was sponsored by Medsien, a partner on the athenahealth Marketplace. Learn more about Medsien at https://marketplace.athenahealth.com/product/medsien.

Episode 25: Thrive

Wed, 02 Oct 2024 10:03:25 -0300

Thrive, athenahealth’s annual summit, brings together over 2,000 users, partners, and leaders within the healthcare community from across the country in late October to connect, learn best practices, and share new perspectives on some of the biggest challenges that are facing us in healthcare. Register by October 9 at https://web.cvent.com/event/4ce04870-8f56-45ca-b3ea-ac8708af5080/summary or by visiting the link on the Success Community.

If you've already registered, be sure to listen to this episode for a full rundown of what to expect in Austin! This episode is brought to you by Fullscript. Visit https://marketplace.athenahealth.com/product/fullscript to learn more.

Episode 24: Training on athenaOne, tailored to your needs

Thu, 19 Sep 2024 17:46:32 -0300

We've made numerous updates to our free training offerings for athenaOne customers aimed to help you train both new and tenured staff on athenaOne in a way that best aligns with the needs of your practice. In the latest episode of the athenahealth podcast, we run down the ways clinicians and staff can get the training they need to navigate athenaOne as efficiently as possible, reducing burnout and supporting the best possible patient care.

This episode is brought to you by Fullscript. Learn more at https://marketplace.athenahealth.com/product/fullscript.

Episode 23: Reducing coding tasks for overworked physicians with "Enhanced Diagnosis"

Thu, 15 Aug 2024 16:02:07 -0300

You went to medical school to learn to treat patients, not to learn to code claims. In the latest episode of the athenahealth podcast, Dr. Nele Jessel walks through the Enhanced Diagnosis feature (now in testing, and coming to all athenaOne customers in 2025) that aims to reduce the administrative burden on clinicians at a time when value-based care programs require increased levels of specificity in clinical diagnoses.

Episode 22: State of the network, with CEO Bob Segert

Wed, 24 Jul 2024 11:24:08 -0300

Administrative burden is driving rampant clinician burnout. Value-based care programs are becoming more complex. Patients are demanding better tools to engage with their care team. In the latest episode of the athenahealth podcast, CEO Bob Segert provides his perspective on the rapidly changing healthcare industry – and how we plan to support you through these changes. Don't forget to register for Thrive!

Episode 21: Enhanced Self-Check-In features in the Summer 2024 Release

Thu, 20 Jun 2024 13:57:32 -0300

As of the Summer 2024 Release, your patients will be able to fill out numerous check-in forms digitally – and the information in the forms will flow into structured data fields in athenaOne, reducing or eliminating the need for office staff to input that data in athenaOne. Learn more about what we have planned for Enhanced Self-Check-In workflows in the Summer 2024 Release in the newest episode of the athenahealth podcast.

Episode 20: Specialty workflows in athenaOne

Mon, 20 May 2024 16:03:29 -0300

athenaOne is already the most flexible, configurable, and agile solution available to clinicians, but we’re now building comprehensive tools and support models to empower these specialists with the tools they need to provide the best possible patient care. Hear more about our plans to better support specialties like urgent care, women's health, and behavioral health in our latest episode.

Want to learn even more? Check out our recent press release.

Episode 19: Digital patient payments make for faster patient payments

Thu, 18 Apr 2024 15:52:49 -0300

Unlike other day-to-day expenses, medical bills can take patients by surprise -- making it more difficult for them to pay their balances promptly, which in turn puts more work on office staff to collect those payments. In the latest episode of the athenahealth podcast, we walk through some of the tools you have to facilitate digital patient payments.

For more specific information on these tools, check out the overview on the Success Community: https://success.athenahealth.com/s/article/000119415

Don't forget to mark your calendar for Thrive, athenahealth's annual event, coming back to Austin, Texas, from October 28-30.

Episode 18: Send claims faster as of the Spring 2024 Release

Tue, 05 Mar 2024 10:23:34 -0400

In the Spring 2024 Release, we're rolling out several features designed to help you get your claims submitted faster and cleaner, ultimately getting you paid faster. Today's podcast goes in-depth on new features like Automatic Claim Creation, the Claim Assistant sidebar, and more -- coming to athenaOne the week of March 18.

This episode of the athenahealth podcast is brought to you by by Augmedix, one of our partners on the athenahealth Marketplace. Augmedix is a healthcare technology company that provides AI-powered ambient medical documentation and structured data. Visit augmedix.com/go to learn more.

Episode 17: Customize your clinical workflows

Fri, 26 Jan 2024 10:27:59 -0400

No two patients are the same, and no two clinicians practice medicine exactly the same way. In our latest episode, Dr. Nele Jessel walks us through ways clinicians and departments can customize workflows like order sets (including making changes at the point of care), questions asked on order entry, vaccine orders, and more.

Love the podcast? Leave us a review! Have ideas for topics we could cover to best support your experience on athenaOne? Email us at podcast@athenahealth.com.

Episode 16: Bringing patient data to your fingertips

Tue, 09 Jan 2024 08:27:12 -0400

When clinicians have the right patient data at the right time, they can drive better outcomes -- and their organizations can thrive in value-based care programs, too. Get an in-depth look at the athenahealth ecosystem and the way we're partnering with numerous sources of patient data to ensure clinicians have the full story. You can even hear about the steps we're making toward using AI to summarize external data for clinicians reviewing patient charts.

Love the podcast? Leave us a review! Have ideas on how we can improve it – or what else we should cover? Email us at podcast@athenahealth.com.

Episode 15: The athenaOne mobile app

Mon, 04 Dec 2023 09:27:02 -0400

Our goal is to help clinicians spend more time with patients and less time in front of a computer. In a world of micromoments – those seconds and minutes when you’re waiting in line for coffee or walking down the hallway – a little efficiency can add up to hours of time saved each week. Learn more about how the athenaOne mobile app, a comprehensive, consumer-grade mobile EHR solution, can promote efficient, intelligent, configurable clinical workflows throughout a provider’s day in in today’s episode – as well as in our athenaOne Mobile Throughout the Day demo video.

Love the podcast? Leave us a review! Have ideas on how we can improve it – or what else we should cover? Email us at podcast@athenahealth.com.

Episode 14: Clinical workflows in the Fall 2023 Release

Mon, 06 Nov 2023 11:26:43 -0400

The Fall 2023 Release takes place during the week of November 13. For even more information on the Fall 2023 Release, check out the Fall 2023 Release Walk-through or review the Release Centers on the Success Community.

Have a topic you want us to cover in a future episode? Email podcast@athenahealth.com.

Episode 13: Growing and reducing costs via clinically integrated networks

Thu, 19 Oct 2023 11:02:27 -0300

The Alaska Provider Network is a clinically integrated network (CIN) -- a group of independent healthcare providers who collaborate on best practices to improve cost, quality, and patient care, as well as the efficiency and wellbeing of providers. The largest benefit for the members of Alaska Provider Network is access to collective data. Clinicians can use this data practice to better identify high-risk patients and prepare the appropriate treatment. Learn more about opportunities for growth and cost reduction through clinically integrated networks in today's episode of the athenahealth podcast.

Episode 12: How Medicare cuts could impact your practice

Mon, 02 Oct 2023 09:50:00 -0300

This month, we take an in-depth look on how proposed cuts to Medicare payment rates threaten to jeopardize patient access to care – and your rates of reimbursement. What can you can do about it? Listen to learn more – and visit FixMedicareNow.org for even more information.

Episode 11: Get paid more, with less work

Mon, 11 Sep 2023 10:44:54 -0300

We know your focus is on caring for the patients in your community -- but we also know you can't provide the best possible care if you're not getting paid for the services you provide. We go in-depth today on tips and tricks for reducing the manual work involved in claim submission and other billing workflows in athenaOne.

Don't forget to register for Thrive, athenahealth's annual summit, taking place in Austin, TX, in October! Registration closes September 20.

Episode 10: Driving digital engagement with your patients

Sat, 12 Aug 2023 08:50:50 -0300

Now, more than ever, patients are discerning consumers -- and patients want to be able to book appointments, complete pre-appointment tasks, and pay their bills from their digital devices, at their convenience. In this conversation with Curtis Sherbo, who leads the patient experience division at athenahealth, we walk through the tools available in athenaOne designed to help you better meet your patients where they are.

Don't forget to register for Thrive, athenahealth's annual summit -- click here to register.

Episode 9: The Summer 2023 Release, with Dr. Nele Jessel

Sat, 08 Jul 2023 07:50:23 -0300

Get an in-depth overview of the enhancements to clinical workflows -- including the first in a series of updates to the Clinical Inbox -- in athenaOne in the Summer 2023 Release, coming during the week of July 24. To learn more about the new features, check out the Summer 2023 Release Centers on the Success Community

Be sure to register now for Thrive, athenahealth's annual summit -- happening in Austin, Texas, from October 9-11. Here's how to register >

Don't forget to check out the athenahealth Marketplace -- solutions that can integrate seamlessly with athenaOne.

Have a topic you want us to cover in a future episode? Email podcast@athenahealth.com.

Episode 8: How we test new features for athenaOne

Sun, 11 Jun 2023 23:24:45 -0300

Every major enhancement we release in athenaOne undergoes extensive alpha and beta testing with users like you. Want to make your voice heard by getting involved in testing features before they're released to everyone? Interested in learning more about available alpha and beta tests? Check out the Product Research and the Active Alpha/Beta Opportunities pages on the Success Community.

If you have topics you'd like to hear us cover in a future podcast, email podcast@athenahealth.com.

Episode 7: How your feedback improves athenaOne

Fri, 05 May 2023 10:50:34 -0300

Our goal is to build the athenaOne that best supports your patient care -- and we can only do that by partnering closely with clinicians and staff who use athenaOne every day. Hear from the members of the Clinical Advisory Board, clinicians and administrators from around the country who meet regularly with athenahealth engineers to give their input on features in active development, as well as from our Voice of the Customer team, whose job it is to amplify the feedback of all athenaOne users to help us prioritize the enhancements we have planned.

Be sure to check out the athenahealth Marketetplace at marketplace.athenahealth.com.

Do you have thoughts on the podcast? Are there other topics you'd like us to cover? Let us know either by filling out this survey (https://forms.office.com/r/emLXMcbHuA) or by emailing us at podcast@athenahealth.com.

Episode 6: Succeeding in Quality programs starts now

Thu, 06 Apr 2023 17:12:38 -0300

Rules, regulations, and requirements for Quality programs are complex and constantly changing -- but we're here to help. Hear from two of the experts who work to support your success in Quality programs on the steps you can take now to set yourself up for easier and more successful Quality submissions for PY2023, particularly with MIPS.

Want to know more? Register now to join us for a panel discussion webinar with other athenaOne users about their strategies for Quality suggest at noon ET on April 20.

Be sure to check out the athenahealth Marketetplace at marketplace.athenahealth.com. Thoughts on the podcast? Let us know at podcast@athenahealth.com.

Episode 5: The Spring 2023 Release, with Paul Brient

Sun, 12 Mar 2023 09:10:47 -0300

Hear from Chief Product Officer Paul Brient about the enhancements coming in the Spring 2023 Release during the week of March 20, including the new athenaPatient app and added automation to insurance card selection and claim updating workflows. For more information on the Spring 2023 Release, check out the Success Community.

Be sure to check out the athenahealth Marketetplace at marketplace.athenahealth.com. If you're interested in our Client Advocacy program, email us at ClientAdvocacyPrograms@athenahealth.com.

Thoughts on the podcast? Let us know at podcast@athenahealth.com.

Episode 4: athenaPatient

Fri, 10 Feb 2023 12:42:53 -0400

This episode was presented by Qure4u; click here to learn more about Qure4u. Interested in learning more about other Marketplace partners? Visit marketplace.athenahealth.com.

Your patients can manage almost everything about in their lives on their phones. As of the Spring 2023 Release in March, your patients will be able to message their care team, view upcoming appointments, and review lab results on the new athenaPatient app -- a complement to the Patient Portal for both iOS and Android. In this episode, we go in-depth on the athenaPatient app and our plans to continue to add functionality.

Thoughts on the podcast? Let us know at podcast@athenahealth.com.

Episode 3: Time-saving tips for clinicians

Mon, 02 Jan 2023 09:14:12 -0400

Clinicians don't go into medicine to do paperwork. Clinicians go into medicine to treat patients. Many tools and features in athenaNet are designed to reduce clicks, cut down on documentation time, and increase the quality of your patient care -- and Dr. Nele Jessel (Chief Medical Officer at athenahealth) and Dr. Jamila Battle (an athenaOne user from Raleigh, N.C.) discuss several of those tools and features in today's episode.

Want to learn more about these tools? Visit the Resource Overview page on the Success Community.

Interested in learning more about Marketplace partners? Visit marketplace.athenahealth.com.

Thoughts on the podcast? Let us know at podcast@athenahealth.com.

Episode 2: Telehealth in athenaOne -- and beyond

Thu, 01 Dec 2022 22:38:09 -0400

Though the onset of the COVID-19 pandemic is nearly three years behind us, telehealth remains an essential part of patient care for many clinicians. We take a look at how patients and practices are utilizing telehealth across the healthcare industry -- and specifically within athenaOne, via athenaTelehealth. We're joined by Jessica Sweeney-Platt, vice president for research and editorial strategy, as well as Kara Emerson, a director of product market strategy for patient experience.

Learn more about athenaTelehealth here.

Episode 1: Dr. Nele Jessel on the Fall 2022 Release

Fri, 04 Nov 2022 12:08:19 -0300

An in-depth look at the clinical workflow enhancements in the Fall 2022 Release with Dr. Nele Jessel, Chief Medical Officer at athenahealth.