The Resilient Journey

Episode 235: How Resilient Are We.....Really? With Stuart Murray

Mon, 18 May 2026 05:00:00 -0300

We in the resilience industry aren't always great at reporting the capabilities of our programs. In this episode we're going to explore what executives mean when they ask, "how resilient are we....really?" Hello everyone and welcome to episode 235 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week we're joined by Stuart Murray, a resilience professional with over 25 years in the industry. Stuart and Mark discuss what executives are really looking for in program metrics and what they mean when they ask about resilience. He calls out three very important points about exposure, incremental improvement, and the opportunity to ask for help. They talk about leading and lagging indicators, avoiding point-in-time KPIs and the need to report how we're improving the program over time.

Be sure to follow The Resilient Journey! We sure do appreciate it! Check out the Resilient Journey Hub! Want to learn more about Mark? Click here or on LinkedIn. Special thanks to Bensound for the music.

Episode 234 - Agent Oscar: System Resilience with Brian Kathman

Mon, 11 May 2026 05:00:00 -0300

Often, when a system goes offline, it can take longer to figure out what went wrong than it does to actually fix the problem. What if I told you that this week's guest has developed an AI tool to identify the problem more quickly? Hello everyone and welcome to episode 234 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week we're joined by Brian Kathman, founder of Ops Canvas, and creator of OSCAR, an AI agent for cloud engineers. But this goes way beyond cloud technology. Brian explains how his tool can help organizations eliminate operational toil and improve resilience by providing a complete picture of blast radius, concentration risk and dependency mapping. This is using AI for discovery, analysis and execution of resilience.

Episode 233 - Becoming the Indispensable Employee - with Barry Bradham

Mon, 04 May 2026 05:00:00 -0300

For the past two weeks, we've been talking about navigating the job application cycle. This week we continue our encouragement of employees by learning a key point: How can we become an indispensable employee? Hello everyone and welcome to episode 233 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week we're joined by long-time entrepreneur Barry Bradham. Barry tells us that in order to be a more resilient employee, we need to be curious, demonstrate value, and to think like a business owner. He adds that it's important that we understand what we're good at, and where we add the most value. But more importantly, the people around you must also understand that. He says, when they do - they will want you around them. The goal: To replace chaos with structure. Be sure to follow The Resilient Journey! We sure do appreciate it! Check out the Resilient Journey Hub! Want to learn more about Mark? Click here or on LinkedIn. Special thanks to Bensound for the music.

Episode 232 - Why is Looking for Work Like the Hunger Games? - Part 2 with Jason Hoss & Sean Watson

Mon, 27 Apr 2026 05:00:00 -0300

This is part 2 of why looking for a job is like the Hunger Games. In this episode we talk about the value of relationships, warnings of using the "Open for Work" label on LinkedIn, and a reminder that not all recruiters are created equal. Hello everyone and welcome to episode 232 of the Resilient Journey Podcast, presented by Anesis Consulting Group! Picking up on where we left off last week, Jason Hoss gives his opinion on whether part of the problem is related to the hiring managers not knowing enough about resilience to setup appropriate job descriptions. Sean Watson explains that when we work through recruiters, the results can be more favorable, because it's all built on existing relationships. Looking for work is like the Hunger Games. There is one survivor, you don't know the rules until the game starts, and you get eliminated without knowing why. . Be sure to follow The Resilient Journey! We sure do appreciate it! Check out the Resilient Journey Hub! Want to learn more about Mark? Click here or on LinkedIn. Special thanks to Bensound for the music.

Episode 231 - Why is Looking for Work Like the Hunger Games? (Part 1) - Jason Hoss & Sean Watson

Mon, 20 Apr 2026 05:00:00 -0300

This week we are joined by a recruiter and a job applicant. One says the recruiting system is broken. The other says finding a job is like the Hunger Games. A lot people participate, but only one survives. Hello everyone and welcome to episode 231 of the Resilient Journey Podcast, presented by Anesis Consulting Group! Over the next two weeks we're going to talk to Sean Watson (the go-to recruiter of the Resilient Journey) and friend of the podcast Jason Hoss. Jason shares his story of how he applied for 111 jobs over 15 months. Despite being deeply qualified, he was rejected 60% of the time and ghosted the other 40%. Sean says that this is a common problem and explains that some of the jobs that Jason applied for probably weren't even real. Application Tracking Systems, keywords, rejection. Our guests agree, it's a global problem. Be sure to follow The Resilient Journey! We sure do appreciate it! Check out the Resilient Journey Hub! Want to learn more about Mark? Click here or on LinkedIn. Special thanks to Bensound for the music.

Episode 230 - Communications Silence During a Crisis - with Keith Erwood

Mon, 13 Apr 2026 05:00:00 -0300

We all understand how important communication is during a crisis. But this week's guest says that during high profile building evacuations, there is a time when communications silence is the proper protocol. But that doesn't mean we don't communicate. Hello everyone and welcome to episode 230 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week we are joined by former NY City EMS, turned resilience professional Keith Erwood. Keith and Mark take a couple of minutes to circle back to our recent conversation about blast radius. Keith explains that to him, the term literally refers to damage caused by an explosion. And that leads Keith to the topic of communications silence during an evacuation. He says that silence doesn't mean we don't communicate during the crisis, it means that our phones can't be used to detonate a device. Keith says while this is counter-intuitive and encounters pushback, radio silence is essential. Be sure to follow The Resilient Journey! We sure do appreciate it! Check out the Resilient Journey Hub! Want to learn more about Mark? Click here or on LinkedIn. Special thanks to Bensound for the music.

Episode 229 - Excellence, Purpose, Resilience and ... Coffee Beans? with Sean Vanslyke

Mon, 06 Apr 2026 05:00:00 -0300

This week's guest says that he knows what it's like to feel small. A traumatic event when he was six years old changed his mindset. And while he has forgiven, he hasn't forgotten and he uses it to drive towards helping people every day. Hello everyone and welcome to episode 229 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week we are deeply honored to be joined by Sean Vanslyke, a dad and grandpa, CEO and author the new book Change Me, Bless Them. Sean and Mark take stories from the book and explain how their principles apply to us as resilience and crisis management professionals. They talk about overcoming imposter syndrome and self-doubt. Sean describes his Friday Feature conversations with Joe Theismann, Tim Tebow and Olympic gold medalist Ryan Murphy. Stick around to listen to Sean's comparison to our resilience to the multiple strands of cable that hold up suspension bridges. It could very well change how you go about your day-to-day work. Be sure to follow The Resilient Journey! We sure do appreciate it! Check out the Resilient Journey Hub! Want to learn more about Mark? Click here or on LinkedIn. Special thanks to Bensound for the music.

Episode 228 - Understanding Blast Radius in Resilience - Mark Hoffman

Mon, 30 Mar 2026 05:00:00 -0300

Mark recently posted a poll on LinkedIn, asking if people use the phrase "blast radius". Some of you said yes, you use it, but most said no. And others expressed concern about the phrase itself. Let's dig into it.

Hello everyone and welcome to episode 228 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week Mark takes a few minutes to share the concept of 'blast radius' and its use in terms of business resilience strategies. He starts by addressing the thoughtful comments of our colleagues regarding the phrase and how it may not be received well in some settings. But whether you use the term blast radius or impact radius, the concepts are worth noting. Mark talks about Concentration risk, and says that “Resilience isn’t about preventing failure—it’s about preventing failure from becoming catastrophic.”

Episode 227 - Because They Knew Their Stakeholders - with Stephanie Craig

Mon, 23 Mar 2026 05:00:00 -0300

If you are a risk, resilience or crisis management professional, you might think that the most important thing you can focus on in 2026 is AI. But this week's guest says there is something far more important. She says, we need to be focusing on our stakeholders.

Hello everyone and welcome to episode 227 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week we are joined by Stephanie Craig, owner, President and CEO of Kith - a Crisis Communications Firm. Stephanie and Mark talk about the importance of understanding not only WHO our stakeholders are, but having a deep understanding of what's important to them.

Stephanie explains that the company owns the brand, but your stakeholders own your reputation. And, your reputation is what people are saying about you when you're not in the room.

Mark reminds us that we as risk, resilience and crisis management professionals also have an individual brand, and we all have stakeholders that we need to focus on.

Episode 226 - The Next 15 Words on AI, with Sarah Mohrle

Mon, 16 Mar 2026 05:00:00 -0300

They say the first ten words in a political debate can kill you. They are the tip of the spear. But it's the next 10-15 words that really matter, because they tell you HOW we're going to get things done. These are the next 15 words on AI. Hello everyone and welcome to episode 226 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week we are joined by Sarah Mohrle, an AI expert who has been in the software engineering world for 25 years. Sarah tells Mark that too many companies are going about AI deployment in the wrong way. They are looking at the tools they want to use BEFORE looking at the business problem they're trying to solve. She talks about the importance of the quality of our data and what tools are ethical. The bottom line for Sarah, and for us as resilience professionals, is to make sure our executives walk into the debate fully prepared. Be sure to follow The Resilient Journey! We sure do appreciate it! Check out the Resilient Journey Hub! Want to learn more about Mark? Click here or on LinkedIn. Special thanks to Bensound for the music. We want to offer a tip of the cap to Aaron Sorkin and The West Wing for the inspiration for this week's episode.

Episode 225 - AI Must Start with Reality - AI Futurist, Steve Brown

Mon, 09 Mar 2026 05:00:00 -0300

This week's guest says the biggest barrier to AI transformation might be that we don't include our people in the design process. He says it's important that we build supporters, not saboteurs. Hello everyone and welcome to episode 225 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week we are joined by globally renowned AI Futurist Steve Brown. Steve and Mark talk about if AI is a bubble (Steve says no). They talk about a claim made by Anthropic's CEO that an "AI tsunami" is coming in the form of human level capability and the fact that most people aren't prepared for what comes next. Steve talks about using AI to elevate human work and the ethics behind its use. Finally, Steve offers his views on the crawl, walk, run approach to AI deployment.

Episode 224 - Good Governance: Resilience Edition with Andrea Davis

Mon, 02 Mar 2026 05:00:00 -0400

Have you ever written a resilience report and presented it to your executives or the Board, but no one read it? This week's guest says there's one reason it's not being read: It's because the report isn't relevant. Hello everyone and welcome to episode 224 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week we are joined once again by resilience entrepreneur and philanthropist Andrea Davis. Andrea and Mark talk about resilience program governance and reporting. Andrea explains that we struggle with governance because we don't have a seat at the table and we're not seen as part of the operation of the organization. Andrea explains that we must know our organization and must be able to articulate risks using language the executives will understand. And she says we need to stop whining about how important we are and start reporting with confidence to showcase our relevance.

Episode 223 - The Power and Peril of AI, with Ed Gaudet

Sun, 22 Feb 2026 05:00:00 -0400

This week's guest says he's concerned about the societal impact of AI. He calls it an asteroid that is coming for us and we need to harness its power. And without question, AI is the biggest change in the threat landscape. Hello everyone and welcome to episode 223 of the Resilient Journey Podcast, presented by Anesis Consulting Group! We're happy to be joined this week by Ed Gaudet, founder of Censinet, a SAAS risk management solution for the healthcare industry. Ed says that he believes in the near future, people will lose their jobs to AI. He adds there is power in AI, but there is also peril. Ed and Mark talk about how today’s threats are different, and that leaders need to be transformative. He says it’s time to tear down the silos and start looking at business processes horizontally. People, process, and technology all need to be connected.

Episode 222 - The Trouble With Green Dashboards, Terry Downing

Mon, 16 Feb 2026 05:00:00 -0400

This week's guest says we need to be careful if our focus is on our status indicators always showing green. If having a green dashboard is more important than your resilience capability, you could be at risk of sleepwalking into a crisis. Hello everyone and welcome to episode 222 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week we are joined by resilience industry icon Terry Downing. Terry catches us up with some of the excellent work he's doing writing articles on LinkedIn and his new podcast - "Resilience By Default". Terry and Mark talk about why business continuity and operational resilience programs fail. He emphasizes the need for senior executive leadership engagement. And he says that a green dashboard isn't the sign of resilience, it's the sign of fear. But Terry doesn't leave it there - he provides great advice for what we can do about it. =============================================================== Be sure to follow The Resilient Journey! We sure do appreciate it! Check out the Resilient Journey Hub! Want to learn more about Mark? Click here or on LinkedIn. Special thanks to Bensound for the music.

Episode 221 - Plans Don't Save Us, Clarity Does - Patrick Lechner

Mon, 09 Feb 2026 05:00:00 -0400

Are plans useless? This was the question that this week's guest set out to determine based on a lot of feedback he had been receiving. What he found was, Dwight Eisenhower had it right. Plans are useless, but planning is indispensable.

Hello everyone and welcome to episode 221 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week we are joined by Patrick Lechner, founder of Resimate, a resilience SAAS solution. Patrick explains that plans don't save us; clarity does. He says that coordination is the thing that breaks first during a disruption. And that we must develop our capabilities, to understand what's important and to build clarity. And Patrick doesn't just provide theory, he also offers practical advice for how to make this happen. =============================================================== Be sure to follow The Resilient Journey! We sure do appreciate it! Check out the Resilient Journey Hub! Want to learn more about Mark? Click here or on LinkedIn. Special thanks to Bensound for the music.

Episode 220 - Greenland, Geopolitics and Resilience with Chloe Demrovsky

Mon, 02 Feb 2026 05:00:00 -0400

Every once in a while at the Resilient Journey, we change our schedule. But we never do it unless there is a very good reason. This week it changed because, as our guest says, geopolitics is a hot topic in Boardrooms everywhere. Hello everyone and welcome to episode 220 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week we welcome a very special guest as Chloe Demrovsky rejoins the podcast. Continuing our conversation last week with Regina Phelps, Chloe and Mark talk about Greenland, the Baltic States, Eastern Europe and geopolitics in general. But this isn't just a conversation about politics. It's a "so what" moment for resilience professionals. The key part of this episode is when Chloe explains what all of this means to our industry and what we as resilience professionals should be doing about it. =============================================================== Be sure to follow The Resilient Journey! We sure do appreciate it! Check out the Resilient Journey Hub! Want to learn more about Mark? Click here or on LinkedIn. Special thanks to Bensound for the music.

Episode 219: The World Economic Forum, Davos & Resilience with Regina Phelps

Mon, 26 Jan 2026 05:00:00 -0400

Here at the Resilient Journey podcast we get a lot of requests from people to be on the show. But when an industry icon and a friend of the podcast says she wants to come back, the answer is an immediate yes. You won't want to miss this. Hello everyone and welcome to episode 219 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week we welcome Regina Phelps back to the podcast. Regina originally wanted to talk about the World Economic Forum's Global Risk Report - and why it matters to us in resilience. But in addition to that, she wanted to touch on Canadian Prime Minister Mark Carney's speech in Davos. Regina says, "If you think about how businesses run, you will realize just how much we are impacted by what's going on, on the world stage." If you're a US based company and do any work or get any supplies outside the US, things are going to change. And as resilience professionals, that matters. =============================================================== Be sure to follow The Resilient Journey! We sure do appreciate it! Check out the Resilient Journey Hub! Want to learn more about Mark? Click here or on LinkedIn. Special thanks to Bensound for the music.

Episode 218: This Week in Resilience - a TL:DR Approach with Sherilyn Burris

Mon, 19 Jan 2026 05:01:00 -0400

If you work in resilience, you know the drill: information comes at us nonstop—news, chats, webinars, newsletters. But the real challenge isn’t keeping up; it’s figuring out what to do with all of it. Hello everyone and welcome to episode 218 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week we are absolutely thrilled to be joined by resilience consultant Sherilyn Burris. Sherilyn is the creator of a newsletter called This Week in Resilience - a "too long; didn't read" look at news and information in our industry. But most importantly, Sherilyn helps us understand what to do with the information. She and Mark talk about the top five things we need to consider as we navigate 2026, including supplier continuity and understanding the complexity of our industry. ==================================================== Be sure to follow The Resilient Journey! We sure do appreciate it! Check out the Resilient Journey Hub! Want to learn more about Mark? Click here or on LinkedIn. Special thanks to Bensound for the music.

Episode 217 - Ten Organizational Resilience Lessons (Part 2) ~ Jason Buffington

Mon, 12 Jan 2026 05:00:00 -0400

Last week, we kicked off a two-part series exploring the results of a survey of more than 500 resilience professionals. This week, the conversation continues as we examine how closely aligned we are on the concept of organizational resilience. Hello everyone and welcome to episode 217 of the Resilient Journey Podcast, presented by Anesis Consulting Group! Welcome back to part two of our series with Jason Buffington, who is sharing the top ten lessons in organizational resilience. These insights come from Jason’s extensive survey of more than 500 resilience leaders. Last week, we explored technology, testing, and KPIs. This week, Jason asks: Are we, as resilience professionals, truly aligned when it comes to making our organizations resilient?

=============================================================== Be sure to follow The Resilient Journey! We sure do appreciate it! Check out the Resilient Journey Hub! Want to learn more about Mark? Click here or on LinkedIn. Special thanks to Bensound for the music.

Episode 216 - Ten Organizational Resilience Lessons (Part 1) ~ Jason Buffington

Mon, 05 Jan 2026 05:00:00 -0400

This week's guest has been in the disaster recovery and business continuity industry for 35 years. And yet, his ideas are fresh and his insights are relevant to the challenges we face as we head into 2026.

Hello everyone and welcome to episode 216 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week we are thrilled to kick off a two-part series as we chat with Jason Buffington, who shares with us the top ten lessons in Organizational Resilience. The results are based on Jason's incredible survey of over 500 resilience leaders. Jason says he found a lot of interesting truths about the four key pillars of our industry - including how often "them and they" were used instead of "us and we". But his eye-opening moment is the fact the (according to the survey) 2 out of 5 critical processes aren't going to come back online as expected. =============================================================== Be sure to follow The Resilient Journey! We sure do appreciate it! Check out the Resilient Journey Hub! Want to learn more about Mark? Click here or on LinkedIn. Special thanks to Bensound for the music.

Episode 215 - The Voices That Shaped Resilience in 2025

Mon, 22 Dec 2025 05:00:00 -0400

What a year 2025 has been. If resilience had a stress test, this was it. Everything from geopolitical threats, cyberattacks, AI, climate-driven disruptions and more. And we've had 50 episodes to talk about it all of it.

Hello everyone and welcome to episode 215 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week we have a special year-end episode as we take a look back at some of the most interesting conversations of 2025. And one thing is certain: Every headline reminds us that in the resilience industry, our work matters. Grab your coffee, settle in, and listen to the voices that shaped and highlighted resilience in 2025 when Dan Bailey, Regina Phelps, Gonzalo Vargas, Jason Hoss, Deb Haas, Melissa Muniz, Daniella Parker and Amy Bennett joined the program.

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Episode 214 - Resilience as a Mindset with Alex Fullick

Mon, 15 Dec 2025 05:00:00 -0400

This week's guest has been in the business continuity industry for over 29 years. How is it possible for someone with this much experience to find new innovation, energy and resilience? He tells us that for him - it's all about his mindset.

Hello everyone and welcome to episode 214 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week we're joined by industry icon Alex Fullick who says that while it's "beyond time" for us to move away from "check-the-box" thinking when it comes to resilience - it's time for something more. Alex explains it's time to teach resilience as a mindset in order to build up people and make them better. He says that if you're a real influencer, you're doing it for the betterment of others - not for your own attention. And - we have BREAKING NEWS - an exclusive announcement about Alex's podcast "Preparing for the Unexpected". =============================================================== Be sure to follow The Resilient Journey! We sure do appreciate it! Check out the Resilient Journey Hub! Want to learn more about Mark? Click here or on LinkedIn. Special thanks to Bensound for the music.

Episode 213 - Navigating AI Through the Risk and Resilience Lens with Michelle Papas

Mon, 08 Dec 2025 05:00:00 -0400

This week's guest says that when it comes to risk, resilience and AI - getting ahead now reduces future compliance scrambles. The integration of AI into resilience is no longer optional—it’s essential.

Hello everyone and welcome to episode 213 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week we're joined by Senior Business Continuity & Crisis Management Advisor, Michelle Papas.

Michelle spends time with us explaining how ISO's standards for AI implementation and BCM are aligned.
Michelle and Mark talk about the biggest risk of AI for resilience professionals (including ethics and bias amplification) and how risk, resilience and technology teams need to collaborate on risk management.
She encourages us to build our AI program usage in a way that is "right sized" according to the needs of your organization.

Episode 212 - What Does the Resilience Job Market Look Like? ~ Sean Watson

Mon, 01 Dec 2025 05:00:00 -0400

This week's guest is THE industry expert in risk, resilience and security recruiting. As we start to think ahead about 2026, we'll explore the job market, job search advice and more. Hello everyone and welcome to episode 212 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week we're joined by Senior Managing Director of Risk, Resilience & Security at Andersen Steinberg - Sean Watson.

Sean and Mark talk about the main reason people switch jobs - and the answer might surprise you.
Sean explains the current job market and explains how to navigate the maze of recruiters and hiring managers. (A system that he says is 'broken').
They talk about the advantages of using a headhunter to find that next job and why relationships matter.
Sean also gives some great advice on resume' building - and how often is "too often" to move from job to job.

Episode 211 - The "Four C's" of Good Program Management with Todd Livingston

Mon, 24 Nov 2025 05:00:00 -0400

This week's guest tells us that in the United States between 2020 and 2024, there were 115 separate billion dollar disasters. The take away? In the resilience industry, we can no longer afford to be reactionary. Hello everyone and welcome to episode 211 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week we're joined by Todd Livingston, Training Coordinator, for the Emergency Management Accreditation Program. Todd explains "The Four C's" of good program management, which are:

Capability - what can our program do when it matters?
Capacity - can we do it to scale?
Collaboration - which could be one of the most critical elements of our program, because you can't build resilience in isolation, AND -
Credentialing - Do we have the right people in the right roles?

Todd also talks about the EMAP international standard.

Episode 210 - Continuous Optimization for Resilient Enterprises (CORE) - with Amy Bennett

Mon, 17 Nov 2025 05:00:00 -0400

How do you go from leading business resilience as a VP to building a consulting practice that helps others do the same? Today, we explore that transition, why process improvement matters, and how military experience shapes resilience in powerful ways.”

Hello everyone and welcome to episode 210 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week we're joined by Amy Bennett - Vice President and Practice Lead of Business Resilience for Durabante. Amy and Mark talk about the basis of the business resilience practice that she is building - Continuous Optimization for Resilient Enterprises . Amy explains that resilience is a strategic enabler - not just a compliance check-box. She reminds us that real-life events rarely play out the way we've prepared for them and that no plan ever survives first contact with the enemy. And, they talk about the deeply personal mission that Amy is involved with to stop solider suicide. =============================================================== You can help - go to Stop Solider Suicide today! Stop Soldier Suicide | Give hope to our heroes. Be sure to follow The Resilient Journey! We sure do appreciate it! Check out the Resilient Journey Hub! Want to learn more about Mark? Click here or on LinkedIn. Special thanks to Bensound for the music.

Episode 209 - Inside the Yellow Tape - with Laura James

Mon, 10 Nov 2025 05:00:00 -0400

This week we're going to expand our view a little bit as we move out of the world of business resilience and crisis management and go out to the public sector view of Emergency Management. As we go inside the yellow tape. Hello everyone and welcome to episode 209 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week we're joined by emergency management professional and podcast host Laura James. Laura gives us a glimpse of life inside the yellow tape, including her view of the word "unprecedented" when it comes to disasters and emergencies. Laura says, EM professionals are paid 365 days a year to be prepared for the unprecedented. She talks about the Resilient Heroes podcast, which gives a voice to women in emergency management. Laura tells us that until you put the humanity into what you're doing - EM is just a job. And Laura's advice to women in emergency management is simple: Never say no. Listen to find out what she means.

Episode 208 - The Crises of 2025 (A Bingo Card Update) ~ With Regina Phelps

Mon, 03 Nov 2025 05:00:00 -0400

Back in January, Regina Phelps joined Mark to create a Bingo card of potential crises for the year. When they recently reconnected, Regina suggested revisiting it to see how those predictions have played out. Hello everyone and welcome to episode 208 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week, our good friend Regina Phelps is back on the show to revisit the crisis bingo card we created at the start of the year. But how many actually happened? The answer might surprise you: Out of 24, at least 11 have already occurred, and a couple more are either unfolding or sitting right on the edge. This episode is more about what resilience professionals need to do: stay alert to what’s happening and prepare for what could happen. And as Regina reminds us, that vigilance must be balanced with a healthy dose of self-care. Be sure to follow The Resilient Journey! We sure do appreciate it!

Check out the Resilient Journey Hub! Want to learn more about Mark? Click here or on LinkedIn. Special thanks to Bensound for the music.

Episode 207 - Hey Shane, Tell Us About Riffle! - With Shane Mathew

Mon, 27 Oct 2025 05:00:00 -0300

One of the things we like to do on the podcast is to showcase our friends and colleagues who are doing new and exciting things. And that's exactly what we're doing this week as we are joined by a friend of the podcast. Hello everyone and welcome to episode 207 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week we're joined by Shane Mathew, CEO & Founder of a brand new company called Riffle Resilience. And we are very excited to have Shane explain exactly what Riffle is all about! Here's a bit of a spoiler - it's a business resilience tool that automates workflows. It integrates value stream mapping with business continuity. Riffle allows business continuity practitioners to leverage tools in the Atlassian platform to efficiently deploy solutions. And...listen to learn - does Shane think the BIA is dead? Be sure to follow The Resilient Journey! We sure do appreciate it! Check out the Resilient Journey Hub! Want to learn more about Mark? Click here or on LinkedIn. Special thanks to Bensound for the music.

Episode 206 - Transitioning From Military to Civilian Life with Jodeci Solomon

Mon, 20 Oct 2025 05:00:00 -0300

This week's guest is a soldier and a communications and cybersecurity specialist. He understands "mission first". He also operates against a standard in which his work must be squared away. These are two excellent qualities for someone who is transitioning from military to civilian life. Hello everyone and welcome to episode 206 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week we're joined by Jodeci Solomon, who has spent the past 7 years in active duty in the military. His job? To secure communications, cybersecurity, and cryptographic key management in the U.S. Army. But this episode is not about cyber or secure communications. As fulfilling as Jodeci's military career has been, it's time to move on. So this is about Jodeci's own resilient journey as he works to transition from his military career to civilian life. Jodeci's work ethic translates to a standard where it's not enough to be accurate, the work must be precise. .

Episode 205 - Mental Health, Burnout and AI - with Deb Haas

Mon, 13 Oct 2025 04:03:00 -0300

This week’s episode covers some weighty topics—mental health, burnout, and even suicidal thoughts. But don’t worry, it’s anything but bleak. It’s a lively chat packed with laughter and questions like, “Wait… not everyone was kung fu fighting, right?” Hello everyone and welcome to episode 205 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week we're joined by Deb Haas, who spent 24 years in corporate America, only to find herself laid off after grieving the loss of her father, burnout and hospitalization. Through a journey that included suicidal thoughts and a diagnosis of ADHD with Executive Function Deficit, Deb realized that corporate life wasn't for her. So she set out to start her own business. Now, among other things, she teaches AI techniques to women over 40. Deb shares her insightful AI prompting model ROCO - which helps you get the results you're looking for from your AI tool.

Episode 204 - Resilience Through Complex Change - with Andrea Kanaris

Mon, 06 Oct 2025 05:00:00 -0300

So often, we think of resilience in terms of our response to an active disruption. This week's guest suggests that in addition to disruption resilience, we also need to work on being resilient to complex change. Hello everyone and welcome to episode 204 of the Resilient Journey Podcast, presented by Anesis Consulting Group! We're heading to Australia this week as we welcome social scientist Andrea Kanaris. The episode starts with Mark and Andrea talking about social impact - the "S" in Environment, Social and Governance. Andrea talks about how social impact looks at the consequence of action on a community or organization. They pivot to an in-depth discussion about COVID as an example of navigating complex change. Andrea talks about the importance of responding instead of reacting. And leadership's role throughout the process. Be sure to follow The Resilient Journey! We sure do appreciate it! Check out the Resilient Journey Hub! Want to learn more about Mark? Click here or on LinkedIn. Special thanks to Bensound for the music.

Episode 203 - Get the Most from Conference Attendance with Nicole Pinto

Mon, 29 Sep 2025 05:00:00 -0300

If you look on LinkedIn during the spring or fall, you will see a lot of content related to conferences. This week's guest gives us tips to get the most out of conference attendance. And she answers the question - are business cards still a thing? Hello everyone and welcome to episode 203 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week, we welcome Nicole Pinto, Planning Committee Chair for the Disaster and Emergency Management Conference - otherwise known as DEMCON. Nicole encourages us to get the most out of conferences by planning ahead, taking breaks and focusing on good networking. Mark asks Nicole about "conference celebrity culture", where people attend conferences to promote their own standing in the industry. And, Nicole and Mark talk about the upcoming CRT / DEMCON conference in October.

Episode 202 - ICOR - Defining Organizational Resilience with Lynnda Nelson

Mon, 22 Sep 2025 08:09:06 -0300

This week's guest is a former high school teacher. Then, she began developing curriculum for DRII. But when they had a difference of opinion she decided it was time to break out on her own. Her organization is 20 years old, and she's never looked back.

Hello everyone and welcome to episode 202 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week, we are joined by Lynnda Nelson, President of the International Consortium of Organizational Resilience, better known as ICOR. Lynnda and Mark talk about ICOR's mission of training individuals to build resilient organizations. Lynnda talks about the importance of having an integrated program - and she discusses ICOR's 12 disciplines. She explains, once and for all, the difference between business continuity, operational resilience and organizational resilience. And she encourages us to move from managing risk, to managing change.

Episode 201: The Impact Of... with Erika Andresen

Mon, 15 Sep 2025 05:00:00 -0300

This week's guest describes the moment she knew resilience was right for her when a local bar closed unexpectedly. At that point she knew that there was a huge network she could be part of, just by empowering business owners to know how to prepare.

Hello everyone and welcome to episode 201 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week, we are joined by Erika Andresen, owner of EAAS Consulting. Erika talks about looking at the human risk of business resilience, single points of failure and the importance of understanding the impact of disasters and disruptions. Erika describes herself as "compassionately angry" about resilience. She says she is set off very easily by needless harm and suffering. And, she explains how The Waffle House index can be used as a barometer to understand the impact of a disaster on a community. Be sure to follow The Resilient Journey! We sure do appreciate it! Check out the Resilient Journey Hub! Want to learn more about Mark? Click here or on LinkedIn. Special thanks to Bensound for the music.

Episode 200: An Interview with Former FEMA Administrator Craig Fugate

Mon, 08 Sep 2025 05:00:00 -0300

This week's guest raises a question that we should all be asking our organizations: Are you preparing for what you are capable of, or what could actually happen? And trust me, this week's guest has seen it all. Hello everyone and welcome to a very special 200th Episode of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week, we are honored to be joined by former FEMA Administrator, Craig Fugate. Appointed by President Barack Obama, Craig served as the head of FEMA from 2009 to 2016. He explains that when you need to turn a program around, you can't tell people you will be better, you simply have to execute the mission. Craig warns us of the risks associated with having "paper plans" and calls out the need for institutional knowledge to make sure your program is successful. Be sure to follow The Resilient Journey! We sure do appreciate it! Want to learn more about Mark? Click here or on LinkedIn Special thanks to Bensound for the music.

Episode 199 - There's a Global Deficit in Our Industry, with Philippe Borremans

Mon, 01 Sep 2025 05:00:00 -0300

This week's guest has a background in public relations. After a long career, he now focuses on Risk, Crisis and Emergency Communications. But pay attention resilience professionals. A lot of what he says applies directly to you. Hello everyone and welcome to Episode 199 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week, we're joined by Philippe Borremans - creator of the Wag the Dog newsletter and crisis communications expert. In addition to his consulting work, Philippe is dedicated to developing the next generation of crisis professionals. But, he explains, we have a problem. We simply don't have enough communications resources - and ironically, it's because we have a PR problem. Listen to how Philippe talks about communicating - and see how a lot of what he says can be applied to your work in resilience. Phil talks about "perma-crisis", "polycrisis" and much more . Be sure to check out The Resilient Journey Hub: https://resilientjourneyhub.com Be sure to follow The Resilient Journey! We sure do appreciate it! Want to learn more about Mark? Click here or on LinkedIn. Special thanks to Bensound for the music.

Episode 198 - How to Use Business Continuity Champions with Bonnie Donovan

Mon, 25 Aug 2025 05:00:00 -0300

We know that too often, business continuity and resilience teams are small. Often, we're a "team of one". So how can we leverage resources within the organization to help further our work? This week's guest says it's by using Business Continuity Champions. Hello everyone and welcome to Episode 198 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week, we get tactical as we welcome Bonnie Donovan, a resilience professional with over twenty years of experience. Bonnie is well-versed at deploying teams of Business Continuity Champions and she shares some tips and insights for doing it right. She and Mark talk about what makes a good champion, how to encourage them to take ownership and help them understand the value of resilience. Bonnie explains the importance of leveraging their subject matter expertise and knowledge of the business. This is: How to Use Business Continuity Champions Be sure to follow The Resilient Journey! We sure do appreciate it! Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.

Episode 197 - You Can ALWAYS Control Your Next Move: Andrea Davis

Mon, 18 Aug 2025 05:00:00 -0300

She was pregnant at 17. She graduated from high school, eight months pregnant. People chalked her up as a lost cause and said she would never amount to anything. But she went on to lead crisis response for some of the biggest brands in the world. Hello everyone and welcome to Episode 197 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week, we are thrilled to welcome Andrea Davis, Founder, President and CEO of The Resiliency Initiative. Never doubting her own capability, Andrea has gone on to leadership roles with FEMA, Walmart and The Walt Disney Company. Andrea reminds us that while we can never control the bad day, we can always control our next move. She encourages us to ask questions first when building a response plan - and to stay flexible. She and Mark talk about the overlap between Crisis and Emergency Management, Governance and more! Be sure to follow The Resilient Journey! We sure do appreciate it! Want to learn more about Mark? Click here or on LinkedIn. Check out the Resilient Journey Hub Special thanks to Bensound for the music.

Episode 196 - Rina's Own Resilient Journey - with Rina Singh

Mon, 11 Aug 2025 05:00:00 -0300

Sometimes when someone goes through a traumatic event, they end up becoming an ally and look to create a safe space for others who experience something similar. This week's guest is well-known across our industry and is doing just that. Hello everyone and welcome to Episode 196 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week, we're honored to help industry favorite Rina Singh tell the story of her own resilient journey. Rina experienced two medical challenges in the course of one year and is here to tell us what she learned about her own resilience. She shares close personal details of her experience, including the emotions of telling her story. Rina explains that she didn't prioritize herself and it turned into a life-or-death situation. She reminds us that every story matters and that vulnerabilities don't have to be weaknesses. Be sure to follow The Resilient Journey! We sure do appreciate it! Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.

Episode 195: What We Learned About Crisis Management From the Coldplay Kiss-Cam with Stephanie Craig

Mon, 04 Aug 2025 05:03:00 -0300

By now, we've all heard the story of the Coldplay kiss-cam, the exposed affair and impact it had on the (now) former CEO and Chief People Officer. But we're using the story as a case study on the importance of including reputation management in your resilience strategies. Hello everyone and welcome to Episode 195 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week, we're happy to be joined by the President of Kith Consulting, Stephanie Craig. Stephanie uses her expertise to analyze business operations to produce a clear path to navigating crisis. We'll tap into her expertise to analyze Astronomer's response to the kiss-cam incident, including whether executives are "always on the clock". Stephanie reminds us of the value of a company's reputation. She and Mark talk about Gwyneth Paltrow, how to know when to break ties with an executive and so much more. Join us now for this fresh take on a familiar story. Be sure to follow The Resilient Journey! We sure do appreciate it! Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.

Episode 194: When You Work For an Executive Who Doesn't Know What the [BLEEP] They're Doing

Mon, 28 Jul 2025 05:00:00 -0300

You’ve built the plan, trained the team, and earned your seat at the table. But what happens when the person leading the charge doesn’t understand the mission? Worse—what if they think they do, and they’re steering you straight into the storm?

Hello everyone and welcome to Episode 194 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week, we’re doing something different. No guest—just Mark, sharing two real stories from the resilience industry that highlight what happens when subject matter experts are undermined by executives who don’t know what the [bleep] they’re doing. Mark explains that your crisis management plan isn't a GPS - it's a compass. He talks about governance gone wrong, the myth of the perfect crisis plan, and the emotional toll of being dismissed in front of your peers. And we’ll close with practical advice for professionals who find themselves in similar situations—because you’re not alone, and there are ways to navigate it.

Be sure to follow The Resilient Journey! We sure do appreciate it! Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.

Episode 193 - Travel Risk: What to do if an Employee is Detained, with David Fortino

Mon, 21 Jul 2025 05:00:00 -0300

If we were to draw a Venn diagram of this week's episode, it would include corporate security, business continuity, crisis management, and information security. And it's all based on a chilling scenario - how will you respond if a key employee is detained?

Hello everyone and welcome to Episode 193 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week, we welcome David Fortino, head of Corporate Security and an expert in global resilience and crisis and risk management. David walks us through what steps organizations should take and their duty of care when an employee is detained. He speaks of the importance of the first 12 to 24 hours of response and how critical it is to have a well-exercised plan in place. David also explains how important it is to understand personal details of the person who is traveling and what electronic devices they have with them. Be sure to follow The Resilient Journey! We sure do appreciate it! Want to learn more about Mark? Click here or on LinkedIn Special thanks to Bensound for the music.

Episode 192 - Deliberate De-escalation in Crisis Response, with Ty Campbell

Mon, 14 Jul 2025 05:00:00 -0300

When we think about the art of de-escalation, we usually think about high stress jobs like law enforcement or hostage negotiators. But this week you will hear how deliberate de-escalation is a skillset that we can use during a disruption or a crisis.

Hello everyone and welcome to Episode 192 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week, we welcome Ty Campbell, a 33-year law enforcement veteran, to talk to us about the real-world power of de-escalation. Ty kicks things off with a gripping story from his career—one where calm thinking and the right words changed everything. He then walks us through how the techniques in his new book can be applied by resilience professionals, emergency managers, and crisis leaders alike. Ty shares practical advice for spokespersons facing hostile crowds and common mistakes people make when trying to de-escalate without training.

Be sure to follow The Resilient Journey! We sure do appreciate it! Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.

Episode 191 - The Six Rungs of Training Maturity, with Lester Chng

Mon, 30 Jun 2025 05:00:00 -0300

Have you ever thought about how mature your training is? What does a good training program look like? This week's guest has laid out a six level training maturity model that will help you take your training...and your program to the next level. Hello everyone and welcome to Episode 191 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week, we welcome Lester Chng to talk to us about the six rungs of training. Lester explains that as we are intentional about maturing our training, we evolve from developing individual competencies to team building through tabletop exercises and on to functional exercises. Mark and Lester walk through the six rungs, level by level and explain what this maturity process looks like. Lester warns that a program like this takes extensive leadership buy-in. And Mark shares a related story and offers some advice on how to naturally navigate through the rungs and how to mature your training over time.

Be sure to follow The Resilient Journey! We sure do appreciate it! Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.

Episode 190 - Women Rising, with Megan Dalla-Camina

Mon, 23 Jun 2025 04:00:00 -0300

Do you feel sometimes like you have to twist yourself like a pretzel, to fit the model that is expected of you? And then, you wonder why you're so unhappy and burned out? This week's guest has spent her career helping women understand the forces that hold us back and providing tools that help us rise. Hello everyone and welcome to Episode 190 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week, we welcome the founder and CEO of Women Rising, Megan Dalla-Camina. Twenty years ago, Megan used her voice and spoke truth to power. That moment lit a fire in her and led her on a journey to empower women to lead with authenticity. And don't be mistaken. This conversation isn’t just for women, but for anyone who wants to lead with integrity. They talk about the paradoxes women face in leadership, and the inner critic archetypes that can hold professionals back. Megan offers practical tools to help us rise—from silencing the inner critic to embracing inner wisdom.

Be sure to follow The Resilient Journey! We sure do appreciate it! Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.

Episode 189 - Resilience and The BCI with David Thorp

Mon, 16 Jun 2025 05:00:00 -0300

What does it take to lead a global community through change, challenge, and transformation? This week’s guest has spent nearly a decade doing just that—guiding resilience professionals through shifting landscapes, and evolving expectations.

Welcome to Episode 189 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week, we are honored to welcome to the podcast, the Executive Director of the Business Continuity Institute, David Thorp. David shares his perspective on how the industry has changed over the past nine years, and what he’s most pleased with during his time at the helm of the BCI. He and Mark talk about the BCI Resilience Framework, and explore how it provides clear, strategic guidance for resilience professionals around the world. David also discusses the growing importance of roles like the Chief Resilience Officer, the impact of AI on the resilience space, and the challenges BCI members are facing today. Be sure to follow The Resilient Journey! We sure do appreciate it! Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.

Episode 188 - When Crisis Enters the Room with Miranda Spivey

Mon, 09 Jun 2025 05:00:00 -0300

Have you ever had a "light bulb moment"? A time in your life or career that shed light on what you wanted to do, or gave you insight into how to do things differently? This week's guest not only had a lightbulb moment, but also remembers the date that it happened.

Welcome to Episode 188 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week, we are pleased to welcome Miranda Spivey to the podcast as we talk about loss control, light bulb moments, and what to do when crisis enters the room. Miranda explains how a catastrophic event, triggered her light bulb moment, and changed the way she approaches planning, exercising and executive buy in. She says that plans are important, and need to be flexible. She tells us that things like compliancy don't really show themselves until crisis enters the room. And once it does, it's time for response. Be sure to follow The Resilient Journey! We sure do appreciate it! Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.

Episode 187 - Resilient Employment with Debbie Wildrick

Mon, 02 Jun 2025 05:01:00 -0300

When we think about our career path, it can sometimes be intimidating. But this week's guest wants us to be strategic in our career roadmap. And she even suggests that it might be good to take a job, even if it's not our dream job. You'll want to listen to find out why.

Welcome to Episode 187 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week, we're revisiting a popular topic: resilient employment. Our guest is Debbie Wildrick, who shares valuable insights on navigating our career roadmap with confidence. Debbie encourages us to stay alert and aware of our surroundings (to be aware of the writing on the wall) and to be proactive in looking for that next job. If you find yourself out of work—don’t panic. Debbie has some advice for how to navigate the transition. She reminds us that starting a new job isn’t starting over—it's building on everything you've already accomplished, continuing your story and building your legacy. Be sure to follow The Resilient Journey! We sure do appreciate it! Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.

Episode 186 - Ask Your Doctor if Resilience is Right For You - Shane Mathew

Mon, 26 May 2025 05:00:00 -0300

You gotta love all those commercials where big pharma is trying to sell you medication. They always want you to "ask your doctor, if this or that is right for you." But do you want to know what the medical field gets right? Resilience. And we can all benefit from learning more about it.

Hello everyone, and welcome to episode 186 of the Resilient Journey podcast, presented by Anesis Consulting Group! This week we're going to learn about resilience in the healthcare industry - and talk about how their good practices can be applied to whatever industry you work in. We're pleased to be joined by Shane Mathew, who talks to us about value stream mapping, building tested workflows and objective driven planning. Shane gives us advice on how to apply streamlined principles to our own programs by looking at the big picture and understanding the components needed to get things done. Warning, this episode may cause improved processes, better engagement and higher executive buy-in. Be sure to follow The Resilient Journey! We sure do appreciate it! Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.

Episode 185 - Hands On AI - Augmenting Your Resilience Program (Pt. 2) - With Jason Hoss

Mon, 19 May 2025 05:00:00 -0300

Last week, in part 1 of our two-part series on using AI in resilience, we talked about using AI for building human capabilities in our programs. This week, we dig deeper and talk about how AI can help us with training and awareness, and much more.

Hello everyone, and welcome to episode 185 of the Resilient Journey podcast, presented by Anesis Consulting Group! This week, we conclude our two-part series on AI in resilience as Jason Hoss returns to continue the conversation. Jason and Mark talk about the ethics of AI and the need to have a human element in decision making. They talk about voice cloning, deep fakes and have a funny moment about making still-pictures move. They discuss using AI as a research tool, augmenting your communications capabilities during a crisis - AND - if you've never used AI, Jason gives you some tips on how to get started. And stay tuned to the end for a special announcement. Be sure to follow The Resilient Journey! We sure do appreciate it! Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.

Episode 184 - Hands On AI - Augmenting Your Resilience Program (Pt. 1) - With Jason Hoss

Mon, 12 May 2025 01:00:00 -0300

If you ask Jason Hoss what AI stands for, he will say “Augmented Intelligence”, a tool used for building human capabilities, rather than replacing them. This is the start of a two-part series about hands on AI within your resilience program.

Hello everyone, and welcome to episode 184 of the Resilient Journey podcast, presented by Anesis Consulting Group!

This week, our dear friend Jason Hoss returns to elaborate on his massively successful presentation at DRJ Spring on using AI to augment your resilience program. In this episode Jason will explain why he calls AI a “bold face liar” and encourages us to distrust > trust > and verify whatever AI tells us. And he provides us with tips to mitigate risks, and ideas that you can do right now to start using AI in a meaningful way.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 183 - Resilience Leaders: Core Skills for 2030 - with Laura Jury

Mon, 05 May 2025 00:01:00 -0300

This week’s guest says that she uses her network connections on LinkedIn to see what other, smart people are talking about – and she germinates ideas from there. One of her posts caught our attention, compelling us to invite her onto the podcast."

Hello everyone, and welcome to episode 183 of the Resilient Journey podcast, presented by Anesis Consulting Group!

This week, we're joined by Laura Jury, a risk and resilience professional from New Zealand. She shares essential skills for resilience professionals to prepare for 2030. Laura emphasizes that 2030 is just a blink away and underscores the criticality of analytical thinking. She advocates for deeper integration within our workplaces, mastering the language of the business, and assuming the role of organizational translators. These steps, she believes, empower us to add influence and position ourselves for future leadership roles.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 182 - Taking AI to Another Level - with Gonzalo Vargas

Mon, 28 Apr 2025 06:00:00 -0300

You’ve probably seen AI getting a lot of attention, as many resilience professionals have been posting AI generated action figures and even bobbleheads (….Mark). That’s cute. But this week’s guest says it’s time to take AI to a whole new level. And that’s just what we do.

Hello everyone, and welcome to episode 182 of the Resilient Journey podcast, presented by Anesis Consulting Group!

This week, we are thrilled to be joined by long time friend Gonzalo Vargas to talk about one of the hottest topics in our industry – Artificial Intelligence. But we’re taking a different approach as we look at how we as resilience professionals can leverage AI in our day-to-operation. Gonzalo encourages us to load our BCP data into private AI tools to review your business continuity or crisis management plan, leverage AI to do scenario analysis and to automate testing functionality.

Gonz and Mark explore the idea of using AI to monitor media and social media outlets to see what is being said about your company during a crisis and to analyze the tone of your statements.

And stay tuned to the end to hear Gonz share an AI prompt idea to give you better results.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 181 - Leveraging Resilience To Do Bigger Things - with Patrick Dunn

Mon, 21 Apr 2025 06:00:00 -0300

When we think of the skills required to be a successful risk or resilience professional, we tend to think inside the walls of whatever organization we work for. But what if we applied those skills in ways that could change the world?

Hello everyone, and welcome to episode 181 of the Resilient Journey podcast, presented by Anesis Consulting Group!

This week, we’re joined by long-time resilience professional Patrick Dunn, who uses his background in technology, disaster recovery and business continuity to volunteer with an organization called Roots of Peace. Patrick helps Roots of Peace in their mission to transform war-torn lands into thriving farmlands, through a vision that establishes peace AND RESILIENCE through agriculture.

There is a surprising level of similarity between the work we do each day and the approach Roots of Peace takes. In this episode, you’ll learn how to leverage your resilience skills to do bigger things.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 180 - Building Disruption Resilience with Claire Mechan

Mon, 14 Apr 2025 06:00:00 -0300

This week’s guest encourages us to be proactive and adaptive. She works to help companies avoid “crisis mode” by resiliently working through a disruption. You may call it something else, but she calls is “Disruption Resiliency”

Hello everyone, and welcome to episode 180 of the Resilient Journey podcast, presented by Anesis Consulting Group!

This week, we’re joined by consultant and resilience program manager Claire Mechan who says the best way to bounce back fast is to never have to bounce back at all. She explains that disruption resiliency does four things: It protects our business continuity program, enhances our competitive advantage, protects our company’s reputation and mitigates financial loss.

Claire’s goal is clear. Rather than reacting in crisis mode – resilient organizations operate from a position of preparedness. She says they have the ability to resist, absorb and adapt.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 179 - ISO 27001 and Your Risk / Resilience Program - with Carolin Hellestam

Mon, 07 Apr 2025 05:00:00 -0300

Many organizations have addressed their need for good security practices by implementing ISO Standard 27001. The problem is, we often miss how the application of this standard applies to us as resilience professionals.

Hello everyone, and welcome to episode 179 of the Resilient Journey podcast, presented by Anesis Consulting Group!

This week we’re joined by Carolin Hellestam and we’re talking about ISO 27001 and how it pertains to risk and resilience programs. Carolin reminds us that the Standard is Risk based, and it is tailored to meet your company’s overall requirements. Mark and Carolin walk through the major steps required to become certified, the benefits of certification and the threat of going through the process without actually changing any of your practices.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 178 - Using Emotional Intelligence to Advance Your Career - JD Walter

Mon, 31 Mar 2025 05:32:00 -0300

We often talk about “soft skills” and their importance in our professional development. This week’s guest is committed to improving your emotional intelligence and this episode is committed to helping resilience professionals use these skills to advance our programs.

Hello everyone, and welcome to episode 178 of the Resilient Journey podcast, presented by Anesis Consulting Group!

This week we are joined by JD Walter, co-founder and President of Walteric LLC, JD tells Mark how important it is to be able to “read the room”. He calls collaboration our “competitive advantage” and they break down the four ingredients of Emotional Agility: Self Awareness, Self Management, Social Awareness and Social Management.

Stick around because these skills will help you advance your career.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 177 - Well, Why Not You? - Kijuan Amey

Mon, 24 Mar 2025 05:00:00 -0300

Kijuan Amey served in the United States Air Force until he sustained major polytraumatic injuries in a motorcycle accident. Now, he motivates others through his recovery journey and says that even though he lost his sight, he never lost his vision.

Hello everyone, and welcome to episode 177 of the Resilient Journey podcast, presented by Anesis Consulting Group!

Prepare to be inspired and get ready to share this episode with your network. This week, we introduce you to Kijuan Amey, the head of Amey Motivation. After a tragic accident in 2017, Kijuan found his true calling: serving others. Now a motivational speaker, mentor, and resilience coach, Kijuan joins Mark to discuss his accident, his recovery, his spiritual journey, and the profound response he received when he questioned God.

Kijuan wants you to know that there IS life at the end of whatever tunnel you’re going through. And to cap it all off, stay to the end to hear what Kijuan chose as his walk-up song.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 176 - Conquering the Chaos (Part 2) - With Dan Stoneking

Mon, 17 Mar 2025 05:00:00 -0300

We get it. Many of you are sick and tired of paying attention to the news coming out of Washington. There are days that we feel the same way. But there are things we need to understand. Things we need to pay attention to. Welcome to part two of Conquering the Chaos.

Hello everyone, and welcome to episode 176 of the Resilient Journey podcast, presented by Anesis Consulting Group!

This is part two of our mini-series on conquering the chaos and we’re joined by Dan Stoneking, who has 25 years experience in the US Army and 15 years experience with FEMA. Dan and Mark talk about the Emergency Management External Affairs Association and then they get into the issues at hand: how federal job cuts will impact emergency management. Dan asks, “If programs disappear, who picks up the effort?” He says response efforts will drill down to the states, ultimately affecting you and your business.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 175 - Conquering the Chaos (Part 1) - With Regina Phelps

Mon, 10 Mar 2025 06:00:00 -0300

Let’s be clear. This episode is not about politics. It’s about chaos, flooding the zone, the impact on business and what we as resilience professionals globally should be focusing on. Join us now for part one of a two-part series on conquering the chaos.

Hello everyone, and welcome to episode 175 of the Resilient Journey podcast, presented by Anesis Consulting Group!

This week we’ve reached out to someone with 43 years of experience who is perfectly suited to gives us advice on conquering the chaos – as we’re joined once again by Regina Phelps. Regina re-emphasizes that we as resilience professionals, now more than ever, must have situational awareness. And she urges us to get our information from un-biased, reliable sources.

She also tells us that in our industry, now is the time for us to stand up, make some noise, have good data and ask good questions.

You cannot afford to miss this episode.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 174 - Let's Talk About Tariffs with Betty Kildow

Mon, 03 Mar 2025 06:00:00 -0400

It seems that tariffs are part of the ‘new normal’ of international trade in 2025. Today we’re talking about what they are, how they impact global trade, and what we as resilience professionals should be doing to help mitigate the risk.

Hello everyone, and welcome to episode 174 of the Resilient Journey podcast, presented by Anesis Consulting Group!

This week we’ve engaged our resident supply chain expert Betty Kildow to talk with us about tariffs. Betty and Mark explain how tariffs work. Betty provides tips on how to report tariffs to your executive team – AND – how to protect yourself when you report on a topic that is constantly changing.

She offers advice on how to mitigate the impact of tariffs, and shares what your supply chain teams should be doing with your suppliers. She says it’s helpful to have a single person focus on gathering details on pending tariffs – and you’ll want to listen to find out who that person should be!

Be sure to follow The Resilient Journey! We sure do appreciate it!

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 173 - BCDR Real Life Lessons & Insights (So Far) - with Melissa Muniz

Mon, 24 Feb 2025 05:55:00 -0400

One of the things we like to do at the Resilient Journey is chat with guests who are making a difference in our industry. This week we’re going to explore some real-life lessons and insights from a wide-variety of topics, all related to business continuity.

Hello everyone, and welcome to episode 173 of the Resilient Journey podcast, presented by Anesis Consulting Group!

This week we’re joined by emcee of DRJ Spring, Melissa Muniz about a series of articles she’s writing called BCDR Unplugged: Real-Life Lessons & Insights.

Melissa explains what prompted her to write the series, and her use of the old school “BCDR” title. She and Mark talk about why BCDR matters, key takeaways from natural disasters, a fascinating conversation about digital twinning – and they have a great chat about fatigue, personal resilience and self-care.

And Melissa shares a sneak-peek into what else is coming in her exciting series.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 172: Beyond the Firewall: AI, Privacy and More with Jason Rowe

Mon, 17 Feb 2025 06:00:00 -0400

When you say "Hey, Siri" out loud (and the option is enabled), the virtual assistant will start listening to your commands. The problem is: saying “Hey Seriously” or “A City” – can also trigger the prompt– and this week’s guest wondered – what data is being collected and how is it being used?

Hello everyone, and welcome to episode 172 of the Resilient Journey podcast, presented by Anesis Consulting Group!

This week we’re going beyond the firewall as we’re joined by cybersecurity and privacy expert, Jason Rowe.

What we love about Jason is we get to leverage his skills to allow the rest of us to understand how technology can affect us on a daily basis. Jason tells us that technology is exciting – but we need to slow down and understand what data we’re giving away.

Jason explains how Apple noticed the “hey Siri” debacle and what happens with the conversations they collect when you trigger that prompt.

And Jason gives us all practical advice on things we need to consider when using AI tools.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 171 - Disaster Science and Influencing Resilience with Stephanie Buller

Mon, 10 Feb 2025 06:00:00 -0400

Do you think of resilience as an academic endeavor? Or maybe it’s more of a practical response to mitigating risks. Well, this week’s guest says that it’s both of those things and more – stating it’s also a moral and ethical duty.

Hello everyone, and welcome to episode 171 of the Resilient Journey podcast, presented by Anesis Consulting Group!

This week we’re looking at Disaster Science, Multi-Hazard Risk Management and Resilience as we’re joined by PhD Researcher, Stephanie Buller.

After giving some background about disaster science, Stephanie provides insights on how we can influence resilience. She emphasizes no matter a citizen’s color, creed or religion – we all deserve to be protected from a disaster. She doesn’t believe there are ‘hard to reach groups’, just groups we are not trying hard enough to reach. She talks about how competing priorities influence our overall readiness.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 170 - Make Your Resilience Program Shine with Daniela Parker

Mon, 03 Feb 2025 05:57:00 -0400

Organizational buy-in of resilience programs is tough at the best of times, but when there are internal challenges – it can get even harder. This week’s guest tells us the secret sauce for building a program that resonates across the organization.

Hello everyone, and welcome to episode 170 of the Resilient Journey podcast, presented by Anesis Consulting Group!

This week we’re joined by Daniela Parker, a risk and resilience consultant with over 20 years in the financial services sector.

This episode is packed with great information as Daniela provides us with tips to make sure your program is valued by the people in your organization – from the top executes right on down. She talks about the importance of understanding process gaps and helping people connect the dots when it comes to understanding resilience. She and Mark talk about increasing awareness – and even how you can use cupcakes to market your program.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 169 - Crisis Management Ripped From the Headlines with Deb Hileman

Mon, 27 Jan 2025 03:00:00 -0400

Wildfires, Meta, Tik Tok, tariffs, and severe weather are all dominating the headlines as 2025 roars to life. This is crisis management – ripped from the headlines.

Hello everyone, and welcome to episode 169 of the Resilient Journey podcast, presented by Anesis Consulting Group!

This week we’re joined by Deb Hileman, CEO of the Institute for Crisis Management.

Deb and Mark talk about crisis events in the news and the impact that these events could have on your business. For example, we’ve all heard that Mark Zuckerberg removed fact checking from Meta – but how does the increase in misinformation potentially affect your organization? Also, we’re all anticipating tariffs. Deb discusses some strategies to help move your company forward and actually improve your relationships with customers.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 168 - Inside the Trucking & Logistic Company with Colby Varley

Mon, 20 Jan 2025 06:00:00 -0400

This week, for the first time on the Resilient Journey, we are shifting gears and going the extra mile to take a look inside a trucking and logistics company. The goal: to find out what your logistics and supply chain manager should be concerned about.

Hello everyone, and welcome to episode 168 of the Resilient Journey podcast, presented by Anesis Consulting Group!

This week we’re joined by Colby Varley, Vice President of Sales and Principal of Advanced Transportation Services – a company that has provided quality transportation of perishable products for over 40 years.

Colby tells Mark what signs you should watch for to let you know if your shipping company might be having problems. He explains how businesses can be better prepared for a supply chain disruption and describes the things that keep him up at night.

Colby’s story is an inspiration of the value of learning every aspect of your business and always doing more than is expected.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 167: 2025 Crisis Management Bingo with Regina Phelps

Mon, 13 Jan 2025 00:00:00 -0400

Within the first 10 days of 2025, we saw massive wildfires devastate Los Angeles, winter storms disrupt lives across the US and the UK, an earthquake that ravaged Tibet, the resignation of Canada’s Prime Minister and more. What will the rest of the year bring?

Hello everyone, and welcome to episode 167 of the Resilient Journey podcast, presented by Anesis Consulting Group!

This week we’re joined by our good friend Regina Phelps, who helps Mark put together a bingo card of plausible crisis level events that could happen in 2025. The card is available by clicking here. Mark and Regina are using this approach to raise awareness of the vast number of things that we as risk and resilience professionals need to be aware of as we plan for 2025.

Topics include infrastructure, geo-political threats, natural disasters, supply chain, cyber, AI and even diseases. As Regina says, people who aren’t scared to death , simply aren’t paying attention.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Want to learn more about Anesis Consulting Group or Mark Hoffman? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 166 - How to Prepare for 2025, with Dan Bailey

Mon, 06 Jan 2025 06:00:00 -0400

Welcome to 2025! What are your plans as we head into the new year? What do you hope to accomplish?

What risks or threats do you have your eye on?

This week’s guest tells us how to plan out the year, and what to be paying attention to.

Hello everyone, and welcome to episode 166 of the Resilient Journey podcast, presented by Anesis Consulting Group!

We kick off the year with longtime Risk and Resilience professional Dan Bailey who covers two main topics in this episode. First, Dan provides valuable insights on how we should plan the work for our risk and resilience programs.

Then Dan tells us about five key risks and threats that we should be paying attention to. And he makes it personal – by giving us advice that will help us advance our careers.

As for the check-the-box mentality, Dan says we should “do the right thing because it’s the right thing to do”.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about Anesis Consulting Group here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 165 - 2024 in Review

Sun, 22 Dec 2024 20:54:15 -0400

For many the holidays are a time of reflection. And the same can be said for us at the Resilient Journey podcast. That’s why we want to take a few minutes and reshare some of the most memorable and compelling moments of 2024.

Hello everyone, and welcome to episode 165 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we are revisiting seven episodes from 2024. They are either the most popular episodes (in terms of downloads and online listens) or they have a compelling story to tell. We’ll hear from Lindley Gooden, Kristin Torres, Frank Shultz, Regina Phelps, Chloe Demrovsky, Jason Hoss and Mark Armour.

We’ll cover everything from misinformation, to secrets of a good resilience program, good messaging, polycrisis, the perfect elevator pitch and we’ll even discuss if we need business continuity plans.

2024 was a heck of a year. Have a listen.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 164 - The UnitedHealthCare CEO Shooting; With Doug Farber

Mon, 16 Dec 2024 06:00:00 -0400

On December 4th, UnitedHealthCare CEO Brian Thompson was tragically shot and killed outside a Manhattan hotel. The incident has raised questions about the adequacy of corporate security protocols. And this week’s guest is a subject matter expert.

Hello everyone, and welcome to episode 164 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we want to talk about corporate and executive security in the light of the tragic shooting of Brian Thompson. We are joined by Doug Farber, CEO of a boutique security consulting company called Horsepower Advisors. Doug and Mark talk about the need for situational awareness, the importance of using predictive intelligence and why security must be something we think about around the clock. Doug explains his all hazards approach to building a security profile, and discusses his use of people, process and technology.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 163 - When Your Crisis Communications is a "Train Wreck" - With Sean Mallen

Mon, 09 Dec 2024 06:00:00 -0400

In 2010, BP CEO Tony Hayward faced backlash for saying, "I'd like my life back," during the Gulf of Mexico oil spill crisis. His comments are seen as the gold standard of what not to do in crisis communications.

Hello everyone, and welcome to episode 163 of the Resilient Journey podcast, presented by the Resilience Think Tank.

We have a very unique episode this week as we are joined by veteran news reporter turned media trainer Sean Mallen, who absolutely grills Mark during a mock press conference. In today’s episode, Mark pretends to be an unprepared company spokesperson facing the media after a very public cyber attack. Early in the episode Sean warns about spokespersons “facing a grilling” and being in for a “hard ride” – and that’s exactly what he gives Mark. Tune in to find out how quickly things can go off the rails.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 162 - Emerging Threats and Third Party Risk with Donna Speckhard

Mon, 02 Dec 2024 06:00:00 -0400

Ronald Reagan’s famous quote, “trust, but verify” captures the balance between faith and caution. It reminds us to value trust while backing it up with evidence. When we think about risk and resilience, this week’s guest tells us the same thing.

Hello everyone, and welcome to episode 162 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we revisit the relationship between risk and resilience by welcoming special guest Donna Speckhard. Donna and Mark talk about emerging threats that you and your organization should consider as we head into 2025. Donna explains how her own diversity of interests helps make her a better resilience professional. Then, she and Mark talk about third party risk and the importance of understanding what our key suppliers have in place in terms of plans, procedures and training. And, she says “trust, but verify”.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 161 - Video Game Business Resilience Exercises with AJ Leece

Mon, 25 Nov 2024 06:00:00 -0400

This week’s guest takes a very simple approach to a complex problem. He gathers information about your business and then uses gaming software to build plausible threat cases to simulate an attack on your business.

Hello everyone, and welcome to episode 161 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we are joined by AJ Leece, Managing Director of Brekade – the business resilience arcade company that builds software to allow organizations to run complex and informative exercises. AJ tells Mark that our industry fails to understand how people learn and explains his two very popular video games: Phishing Expedition and Incidents and Accidents. Brekade helps organizations understand the impact when people, process or technology fails unexpectedly. And for AJ, it comes down to one simple goal – protecting how your company makes money.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 160 - What's Next? Risk & Resilience After the 2024 US Elections - John Ashford

Mon, 18 Nov 2024 06:00:00 -0400

In what is arguably the best television show ever written, Aaron Sorkin captured the spirit of a White House and a President. The show was The West Wing. The President was Jed Bartlett. The phrase that was repeated over seven seasons was “What’s Next?”. Today, many of us are asking the same thing.

Hello everyone, and welcome to episode 160 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This is an episode that every risk management, business continuity and crisis management professional needs to hear as we welcome long-term political advisor and crisis management expert John Ashford back to the podcast. John and Mark talk about the pending change in Washington with Republican control of the Oval Office and both houses of Congress. John offers an intentionally balanced view of what’s next – as it relates to tariffs, deregulation, infrastructure and the new administration’s impact on Ukraine and all of Europe.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 159 - Program Measurement and Reporting with Stuart Murray

Mon, 11 Nov 2024 06:00:00 -0400

They say you can’t improve what you don’t measure. So what do we do? Maturity assessments? KPIs? Metrics? How do we translate all of this information into an effective story. What does good look like for your organization? Stick around and find out.

Hello everyone, and welcome to episode 159 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week, we discuss the ‘why, what, when, and how’ of program measurement and maturity assessments with industry veteran Stuart Murray. Stuart emphasizes the importance of telling your story by reporting on what truly matters to your executive team. He explains that simply counting completed BIAs or updated plans doesn’t convey the full picture. Instead, he highlights three key areas of effective measurement: completeness, quality, and compliance. Stuart reminds us that having complete plans doesn’t necessarily mean they are of high quality.

Plus, Mark explores the KPIs that executives prioritize, setting the stage for a future episode.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 158 - First...No BIAs...Now No Business Continuity Plans? ~ Mark Armour

Mon, 04 Nov 2024 05:00:00 -0400

This week’s guest calls himself a thorn in the side of the resilience industry. He doesn’t believe in documented plans, leveraging Mike Tyson’s quote – “Everybody has a plan until you get punched in the face.” Simply put, heeees baaaack!

Hello everyone and welcome to episode 158 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week, resilience antagonist Mark Armour joins the podcast to talk about how to prepare and empower organizations without using documented business continuity plans. He believes organizations can have a great deal of capability without a plan. For him, our industry focuses too much on documentation and not enough on capability.

Mark and Mark talk about the difference between plans and planning. And they discuss the difference between capability and compliance.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 157: 2024 Hurricane Season, Climate Change in Action with Staci Saint-Preux

Mon, 28 Oct 2024 06:00:00 -0300

The last several weeks of the 2024 hurricane season have been devastating for many in Florida and Georgia. Hurricanes Helene and Milton have seemingly popped up out of nowhere, leaving destruction in their wake.

Hello everyone and welcome to episode 157 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week, we’re happy to be joined once again by meteorologist Staci Saint-Preux who talks about the 2024 hurricane season. Did it meet expectations? How can powerful storms like Helene and Milton form quickly and still be so powerful? She reminds us why it’s so important to listen to weather experts when bad weather is approaching.

She provides some advice to those responsible for business continuity and crisis management when it comes to weather related events.

And, Staci explains what Storm-Geo is all about.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 156 - Leading with Resilience - Terence Clarke

Sun, 20 Oct 2024 20:34:09 -0300

If you are responsible for coaching your executives, this week’s guest tells us a secret. People don’t “need” coaching, they have to “want coaching”. And he tells us that past experiences with crises, can prepare our leaders to be more resilient.

Hello everyone and welcome to episode 156 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week, we’re pleased to be joined by Terence Clarke a transformational executive coach and cross-cultural leadership expert. This week, Terence shares his insights on resilient leadership. Including how we need to be prepared so that we can respond to a crisis, rather than react. Terence talks about his Triple A approach to understanding how to be effective when working in a different culture. And he reminds us that just because something is different, doesn’t mean it’s wrong.

And, Mark let’s Terence get away with something he said he would never allow. Listen to the end to find out.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 155 - Roll up Your Sleeves, We've Been Hacked! - Regina Phelps

Mon, 14 Oct 2024 06:00:00 -0300

When two senior crisis management consultants collaborate on a response plan, it starts out a little more basic than you’d think – like establishing who’s in charge of the crisis and the skillset of that leader. And that kicks off an amazing conversation.

Hello everyone and welcome to episode 155 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week, Mark is joined by friend of the podcast Regina Phelps and the plan was….these two would walk through their crisis management approach to a cyberattack. That didn’t exactly happen. I mean, they talked about it. But really…it turned into an insightful conversation about building your crisis management team, and how to identify who works on what.

Regina shares some incredible tips on knowing what to focus on and how team members can actually build their own checklist. And it’s probably very different than what you’ve been doing.

And…Regina uses her walk up music to share some words of encouragement.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 154 - The Bad Guys Are Targeting You: Michael Perdunn (Cybersecurity Awareness Month)

Mon, 07 Oct 2024 06:00:00 -0300

This is the 20th year of National Cybersecurity Awareness Month! While technology has changed in the last two decades, the threat and impact of cybercriminals has not gone away. If you don’t think a cyberattack can happen to you – think again.

Hello everyone and welcome to episode 154 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week Mark is joined by cybersecurity thought leader Michael Perdunn.

Michael and Mark discuss society’s desensitization to news of a data breach and how organizations cannot afford to take that same approach.

Michael gives some expert advice on how to provide better phishing training.

And they do a deep dive into a real-life and very scary extortion email. Michael explains how the bad actors make them look so real.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 153 - Stop Sleep-walking Through Resilience with Sheena Downey

Mon, 30 Sep 2024 06:00:00 -0300

How much does your background play a part in how you approach your work in resilience? Do the personal experiences and traumas that we’ve overcome, lay the foundation for future attitudes? This week’s guest thinks so, and so do we.

Hello everyone and welcome to episode 153 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week Mark is joined by Sheena Downey, CEO and Founder of Worldwide Resilience. Sheena is based in Australia and has the slogan “prepare today and protect tomorrow”. She tells us that her experience with domestic family violence and work in male dominated industries, definitely laid the foundation for her to become a leader in resilience. In fact she calls herself a “pink princess in steel toed boots.”

Sheena uses her background and skills to encourage us all to stop sleep-walking through resilience.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Epsiode 152 - The Top Ten Walk Up Songs of the Resilient Journey - Part 2

Mon, 23 Sep 2024 06:00:00 -0300

In sports, the ‘greatest of all time’ is referred to as the GOAT. It’s a good acronym. Clean, easy to say. On the resilient journey – we are counting down the greatest walk-up songs of all time. And…well…GWUSOAT is just a terrible acronym.

Hello everyone and welcome to episode 152 of the Resilient Journey podcast, presented by the Resilience Think Tank.

Each week Mark asks our guest to name a song that they would have played as they walk to the podium to speak. This week, is part 2 of our countdown, revealing the top five best walk-up songs selected by our guests.

We also share insightful comments from the guests who selected the songs: Staci Sant Preux, Shane Mathew, Michael Crooymans, Vince Davis and Chris Platt.

So…without further adieu – here’s the top five.

Episode 151 - The Top Ten Walk Up Songs of the Resilient Journey - Part 1

Mon, 16 Sep 2024 06:00:00 -0300

If you’re a fan of the Resilient Journey, you know that our most popular question is this: If you could pick a song to be played as you are walking to the podium to speak, what song would you pick and why?

Hello everyone and welcome to episode 151 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we begin our countdown of the top ten best walk-up songs selected by our guests.

What’s the criteria? First, it has to be a GREAT song – that’s an absolute MUST. AND… it needs to fit in with the overall message that the guest conveys during their episode.

This week we’ll share songs ten through six and a few honorable mentions.

If you like music and resilience, this episode is for you.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 150 - Misinformation, Disinformation & Resilience with Lindley Gooden (Part 2)

Mon, 09 Sep 2024 08:02:40 -0300

Do you believe we landed on the moon? Was the 2020 election stolen? Is the earth really flat? Did aliens come down and tidy up Lindley Gooden’s garden? People believe different things. But rather than fight, our guest says it’s time for reconciliation.

Hello everyone and welcome to episode 150 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week, we continue our conversation with Lindley Gooden, founder of Greenscreen and author of a new book called The Future of Truth.

Lindley and Mark talk about social media’s involvement in the spread of mis and disinformation and how organizations should combat misinformation.

Lindley gives us tips to help us identify if what we believe is actually just a conspiracy theory and offers advice on how to respond to people who believe them.

And he identifies the real concern of disinformation – that it does harm. And the recent events in the UK are proof.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 149 - Misinformation, Disinformation & Resilience with Lindley Gooden (Part 1)

Mon, 02 Sep 2024 06:00:00 -0300

What if I told you that this was the final episode of the Resilient Journey? If I told you that because it was a fact, that would be the truth. If I said it because I heard a rumor, that would be misinformation. But if I new it was a lie, what would that be?

Hello everyone and welcome to episode 149 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week, Mark welcomes Lindley Gooden, founder of Greenscreen and author of a fantastic new book called The Future of Truth. Lindley says that COVID wasn’t the only disease to sweep the world in the early 2020’s.

They talk about the difference between mis and dis-information, how to spot it and what it means to those of us in the risk and resilience industries.

Lindley explains that it is extremely valuable to be a good story teller and suggests we learn to hug our inner chimp.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 148 - The Who, What & How of Crisis Communications - Stephanie Craig

Mon, 26 Aug 2024 05:00:00 -0300

The Resilient Journey is here to help resilience professionals learn more about adjacent disciplines. Last week Mads Paerregaard shared important details about physical security. This week, we dive into the world of crisis communications.

Hello everyone and welcome to episode 148 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week, Mark welcomes Stephanie Craig, the President of Kith – a crisis management consulting firm that helps clients prepare for, manage, and navigate high-profile crises. Stephanie explains that when it comes to crisis communications, the goal is to always protect reputations.

She and Mark talk about the who, what and how of crisis communications, the importance of knowing your stakeholders and the value of pre-drafted templates. Stephanie explains why trust and clarity are critical to effective communications. Let’s find out why.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 147 - Physical Security and Your Business Continuity Program - Mads Paerregaard

Mon, 19 Aug 2024 05:00:00 -0300

From time to time, we all struggle with aspects of our job that are less familiar to us. You may have worked in the resilience industry for a number of years, but never had reason to focus on an adjacent discipline. The Resilient Journey is here to help.

Hello everyone and welcome to episode 147 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week, Mark welcomes Mads Paerregaard, CEO of Human Risks. Mads and Mark are talking about physical security risk and the natural connection it has with resilience. They talk about the value of understanding the business and communicating in clear business language.

Mads says that by understanding the criticality of specific facilities, we can establish appropriate security measures and resilience strategies. And…Mads give advice to resilience professionals who don’t have a lot of experience with physical security.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 146 - DEI Is Going to Win - Find Out Why ~ Dee C Marshall

Mon, 12 Aug 2024 06:00:00 -0300

Diversity, equity and inclusion has been all over the news recently. In fact, DEI is everywhere – from the corporate boardroom to the political arena. This week’s guest knows a thing or two about diversity and she says “DEI is going to win!”

Hello everyone and welcome to episode 146 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week, Mark welcomes guest co-host Lisa Jones. Lisa and Mark are joined by Dee C. Marshall, CEO and Managing Partner of Diverse and Engaged. In this important episode Dee explains that we are experiencing what she calls “DEI 4.0” and tells us what’s going on with DEI globally.

Lisa asks if organizations rushed to implement DEI and what’s the reason for the recent change in direction. They discuss American privilege and if American culture really cares about the well-being of its people.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 145 - Punch It Margaret!!! - Anne Bonney

Mon, 05 Aug 2024 06:00:00 -0300

Gilda Radner said “Life is about not knowing, having to change, taking the moment and making the best of it without knowing what’s going to happen next.” Change is inevitable. So we asked today’s guest how to deal with change and she said: Get Over It.

Hello everyone and welcome to episode 145 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we are joined by professional motivational speaker and fire ball – Anne Bonney. Anne and Mark walk through the 5 Ps of Navigating Change. Anne encourages us to dance in the discomfort zone, focus on what we can control – and how to know when to Punch It Margaret!

They talk about that inner voice of doubt and Anne explains that often, the last mile is the hardest.

And find out what Anne means when she tells us what is “huglier importer” than offering help to someone.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 144 - BCM Through the Eyes of a First Responder - Erik Endress

Mon, 29 Jul 2024 06:00:00 -0300

In this week’s episode we’re going to look at things a little differently. Instead of looking at business continuity through your eyes, we are challenging you to look at your response plans through the eyes of first responders. And we have just the guest to do it.

Hello everyone and welcome to episode 144 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we look at business continuity through the eyes of a first responder as we’re joined by Erik Endress, CEO of On Scene Technologies. Erik tells us what business continuity planners often overlook and how important communication is when it comes to getting first responders to the right spot, as quickly as possible.

Erik and Mark discuss things we need to keep in mind when it comes to accounting for our people after an evacuation. And they discuss Run, Hide, Fight techniques and once again – the importance of effective communications.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 143 - In Favor of the BIA (With Tips and Tricks for a Better BIA) - Garth Tucker

Mon, 22 Jul 2024 06:00:00 -0300

In episode 99 of this podcast, Mark Armour joined us to talk about Adaptive Business Continuity. During our conversation Mark said that he doesn’t like the BIA, plans or documentation. Well…..today’s guest has a different point of view.

Hello everyone and welcome to episode 143 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we are going to Newfoundland as we’re joined by Garth Tucker, a Director of Business Continuity with over 20 years of experience.

In addition to talking about getting Screeched In, Come From Aways and cod kissing, Garth explains that without BIA data, we can’t do effective plans. And without plans, people panic. He provides us with tips and tricks for a better BIA – including how to improve your process, what data to collect and how to effectively use that data.

Episode 142 - Strong Messaging and Executive Buy-in with Chloe Demrovsky

Mon, 15 Jul 2024 06:00:00 -0300

This week’s episode combines soft skills like active listening with sales, marketing, customer service and even acting. You might be wondering what all of this has to do with resilience. Well, stick around because it all comes together in one episode.

Hello everyone and welcome to episode 142 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we are joined by one of the most prominent professionals in the resilience industry – Chloe Demrovsky.

In her interview with Mark, Chloe explains why she stepped down from her leadership role with DRI.

She shares her view on the state of the resilience industry in 2024 and says that our mandate has never been stronger because the disruptions just…keep…coming.

Chloe advocates for having a strong message, being approachable and demonstrating how much we care about the organization by repeating back your executive’s core language.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 141 - Business Resilience Among Political Uncertainty (Part 2) ~ with John Ashford

Mon, 08 Jul 2024 06:00:00 -0300

In last week’s episode, we began a conversation with John Ashford about the uncertainty that elections all over the world are going to have on business. John told us that what he’s seeing in 2024 reminds him more of what life looked like in the 1930s.

Hello everyone and welcome to episode 141 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This is part two of a special conversation about business resilience during political uncertainty. We are joined once again by John Ashford, Chairman and CEO of The Hawthorn Group who tells Mark what he thinks the implications are of the November US election – including impacts on green energy, infrastructure, and supply chains.

John gives advice to businesses and reminds us that in chaos there is opportunity.

John explains that risk assessment and risk management will be more important in the next six to twelve months than ever.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 140 - Business Resilience Among Political Uncertainty (Part 1) ~ with John Ashford

Mon, 01 Jul 2024 06:00:00 -0300

They say that politics is something you should never discuss in polite conversation. But the truth of this episode is that business hates uncertainty and if we’re going to have a real view of risk and resilience in 2024, this is a conversation we must have.

Hello everyone and welcome to episode 140 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we are joined by John Ashford, Chairman and CEO of The Hawthorn Group who says that there are three specific types of threats business face today: Shooting wars, non-shooting wars and the domestic crises making cities unsustainable for business.

On top of our day-to-day focus, much of the world is heading for elections as people will head to the polls in the US, UK, and France and leadership is either new or in jeopardy in the Netherlands, Germany and Canada.

This is part 1 of a special two-part episode.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 139 - How a Four Day Hike Inspired Thoughts of Resilience: Melissa Muñiz

Mon, 24 Jun 2024 06:00:00 -0300

In last week’s episode Mike Janko told us that every journey needs a roadmap. This week’s guest went on a 4 day hike. She had a roadmap, a guide and a chef and still struggled. But the outcome is a treasure for all of us to hear.

Hello everyone and welcome to episode 139 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we are joined by Melissa Muñiz who shares her lessons about personal and community resilience based on her personal journey in Machu Picchu.

Melissa ties her 4 day hike along the Inca trail to her own personal resilience and shares lessons we can apply to our resilience programs. She and Mark talk about the need for adaptability and how a diverse point of view can help you navigate to a better position.

Melissa also shares inspirational stories of community resilience which are lessons for all of us.

Listen and find out – did Mark really climb Pike’s Peak?

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 138 - The Resilience Roadmap with Mike Janko

Mon, 17 Jun 2024 06:00:00 -0300

This week’s guest uses the concept of a journey as a core message in his approach to resilience and he feels we should “consider resilience a journey through a complex program”. But he also says, every journey needs a roadmap.

Hello everyone and welcome to episode 138 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we are joined by best selling author, and Goodyear Director of Global Business Continuity - Mike Janko.

In this episode Mike and Mark talk about the need for benchmarking by building a program scorecard. Mike says you can’t improve what you can’t measure – and the real value comes in understanding how well you execute your plans and how resilient you really are.

Mike explains his phrase “Lead, Follow and Guide the Way”.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 137 - Talkin' Baseball AND Resilience with James Green

Mon, 10 Jun 2024 05:29:02 -0300

It’s been called “America’s Pastime”. Major League Baseball is the pinnacle of professional baseball in North America. 30 teams split between the American and National Leagues. But what does it have to do with resilience?

Hello everyone and welcome to episode 137 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we are joined by James Green and yes we are talkin’ baseball….and resilience. In this episode James and Mark talk about analytics and self-care when the game is a grind. Also, the recent decision by major league baseball to incorporate stats from seven negro leagues into their record books. And Mark makes a promise – each baseball question has a direct link to the resilience industry. (Even the question about Angel Hernandez).

Well, not exactly - when the guys get into a debate about who would win a world series and which team to cheer for, all bets are off.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 136 - How to Report to the Board - Steve Strout

Mon, 03 Jun 2024 05:18:35 -0300

This week we are putting a bow on our conversation about demonstrating and articulating value. You may be doing all the right things, but if you aren’t reporting it properly you might be doing yourself a disservice.

Hello everyone and welcome to episode 136 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we are joined by friend of the podcast Steve Strout, a long-time C Suite Executive and Board Member. Steve gives us the inside scoop on what Boards and executives are looking for. Simply put – he tells us how to present your program. Steve tells Mark we need to start with “Why” and learn how to tell an effective story – but he adds, be careful what you say.

And, there’s a crucial takeaway…a “nugget” that you won’t want to miss that will make sure your reporting always resonates with the board.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 135 - It is Time For Instantaneous Improvement

Mon, 27 May 2024 06:00:00 -0300

This week we want to do something a little different. If you’ve been paying attention, you’ll know that – over the past few we have been talking about the need for a new approach to business continuity.

Many still struggle to show the value of their program. But why?

Hello everyone and welcome to episode 135 of the Resilient Journey podcast, presented by the Resilience Think Tank.

In this post-pandemic world, where seemingly every C Suite and Board on the planet has an increased view of the need for resilience, and in a year when risks and threats abound – everywhere from climate change, cyber and supply chain risks to severe weather and geopolitical unrest – it makes us wonder – what are we as resilience professionals not doing enough of to show our executive teams that we add value?

The answer? It’s time for Instantaneous Improvement.

Episode 134 - Show Value in Everyday Activities with Frank Shultz

Mon, 20 May 2024 06:00:00 -0300

We share a fundamental principle with this week’s guest. Be easy to do business with. As resilience professionals that translates to one thing: Showing value in everyday activities.

Hello everyone and welcome to episode 134 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we are joined by Frank Shultz, founder and CEO of Infinite Blue. In this episode Frank and Mark talk about breaking traditional BCP rules, demonstrating value every day and how to not annoy your stakeholders.

Frank says the conversation about value has to be about resilience, not ROI. And that it’s critical for us as resilience professionals to really understand what it is that our organization is trying to achieve.

And what does Mapquest and Waze have to do with all this?

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 133 - You Are Irreplaceable with Wendy Beth

Mon, 13 May 2024 06:00:00 -0300

This week’s episode is a story about the word “and”. It’s a living blueprint about vulnerability AND resilience, love AND compassion, transformation AND empowerment.

Hello everyone and welcome to episode 133 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we invite you to listen to an intimate conversation about suicide, life choices and a blueprint for transformation as we are joined by author Wendy Beth.

Wendy explains the changes in her mindset after she survived a suicide attempt 35 years ago. She went from wanting everything to go dark to being a person who has a story to tell and now realizes she has a right to be happy…and to create happiness.

And Wendy has advice that we all need to hear, including a reminder that You. Are. Irreplaceable.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 132, It's Time to Change and Adapt, Chad Robbins

Mon, 06 May 2024 06:00:00 -0300

Last week we talked about change, and how change is constant. This week’s guest says that we need to change and adapt – and frankly the value you demonstrate to your executives could hang in the balance.

Hello everyone and welcome to episode 132 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week, we are joined by Chad Robbins, Sr. Vice President of Platform Strategy at CL Digital.

Chad and Mark talk about the importance of using data in our resilience programs. Chad emphasizes the need to know your audience when reporting – and use information that demonstrates value – not just statistics. According to Chad, as resilience professionals, we should be able to present valuable information to every level.

This isn’t about how many plans you have and how many BIAs you’ve done. It’s time to change and adapt.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 131 - Change is Constant, Play to Your Strengths with Russell Harvey

Mon, 29 Apr 2024 06:00:00 -0300

John F Kennedy said, “Change is the law of life> And those who look only to the past or present are certain to miss the future.” Today’s guest puts it this way, “Change is constant”. So how does this apply to us? Stick around and find out.

Hello everyone and welcome to episode 131 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week, Mark isn’t joined by “A” resilience coach – he is joined by “THE” resilience coach – Russell Harvey.

Russell and Mark talk about VUCA – and how our world is Volatile, Uncertain, Complex and Ambiguous – but that we need to have Vision, Understanding, Clarity and Agility.

Russell encourages us to play to our strengths – and he says that our homework coming out of this will be to go away and do more of the things we love.

This episode is full of curiosity and optimism.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 130 - Red Lights are Flashing! - Regina Phelps

Mon, 22 Apr 2024 06:00:00 -0300

This is part two of our special polycrisis podcast event. And it’s packed full of information that will make your resilience program better. The real question that we’re answering today is “What does all of this have to do with you”?

Hello everyone and welcome to a very special episode 130 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week, Mark is joined by resilience legend Regina Phelps.

Regina and Mark continue the conversation about polycrisis, the failing infrastructure and why you should care.

Regina says that we as resilience professionals don’t dig deep enough into world news and the way we sell ourselves in this profession is deeply flawed. She talks about the need for each of us to have situational awareness and be a bit more assertive.

This is a fast-paced, full circle conversation about polycrisis – and you don’t want to miss it.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 129 - The Climate Is (Already) Changing - Staci Saint-Preux

Mon, 15 Apr 2024 07:41:13 -0300

Hey, how’s the weather? Do you think it will rain? Is it hot enough for you? You know, it’s not the heat, its the humidity. Everywhere you turn, people are talking about the weather. The thing is – everyone talks about the weather, but nobody does anything about it.

Hello everyone and welcome episode 129 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we are pleased to welcome Staci Saint-Preux to the Resilient Journey as we begin a two-part polycrisis podcast event. Mark and Staci talk about climate change, severe weather and even tacos!

Climate change is an active player in the polycrisis world. Staci explains the impact that severe weather could have on your supply chain. She adds that our infrastructure isn’t equipped to handle the weather that’s coming.

And yes, she says it’s time for those of us in the resilience industry to do something about it. We can start by preparing for the weather we are already experiencing.

There’s even a weather-related conversation about tacos and the 2024 Atlantic hurricane season that you won’t want to miss.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 128 - BC to ERM: "You Complete Me" - with Erick Anez

Mon, 08 Apr 2024 07:18:51 -0300

Several years ago, author Tom Peters asked this question: If there is one thing that you could change – that would fundamentally improve the way you do business, what would it be? On this week’s episode, we’re offering you one very important suggestion.

Hello everyone and welcome episode 128 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week Mark is joined by Erick Anez who says that he had done business continuity for years but always felt like something was missing. It wasn’t until he got into risk management that business continuity seemed to feel complete.

Erick explains that as practitioners we need to embrace adaptability and flexibility in order to build a program that resonates with our leadership team. He talks about the one thing you may want to do that could fundamentally improve your practice, and that is – really knowing the business.

According to Erick – it’s our responsibility to do so.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 127 - An Interview with AI, About AI - Microsoft CoPilot

Mon, 01 Apr 2024 06:30:00 -0300

Everywhere you turn, someone is talking about AI. Some complain that AI will make people lazy. Can AI be trusted? What about the ethical concerns of using AI? Well this week’s guest has a pretty good grip on the subject.

Hello everyone and welcome episode 127 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we’re doing something different as we welcome Microsoft’s Co-Pilot to the podcast.

You heard me right. This week we are interviewing AI itself. You want to learn about AI…ask AI.

The conversation goes beyond the theoretical use of AI. Mark and Co-Pilot talk about how AI can assist YOU in your business continuity program and provide real life examples of how some companies are using AI to improve resilience.

Co-Pilot offers sound advice on how to start using AI, what to we aware of – and see if Co-Pilot can answer our iconic question about picking walk up music.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 126 - Mind the Gap; Generational Mindsets with Steph McCluskey

Mon, 25 Mar 2024 06:40:00 -0300

What type of work environment inspires you? Do you prefer hierarchy or freedom? Boundaries or openness? Tradition or blazing new trails? People approach the workplace differently – the challenge is: how do you navigate those differences?

Hello everyone and welcome episode 126 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we welcome Steph McCluskey to the podcast.

Steph and Mark leverage their presentation from DRJ Spring to talk about working across different mindsets that we find in today’s workforce.

They talk about the importance of respecting other points of view, and how to embrace integration and collaboration.

Steph explains how to surround yourself with people who will help you build a mindset of growth, learning and curiosity.

Whether you’re about to retire or just new to the industry, this episode will help you bridge the gap between different mindsets and rejuvenate your career.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 125 - Building the Perfect Elevator Pitch for Resilience with Jason Hoss

Mon, 18 Mar 2024 06:30:00 -0300

Imagine this: you step into the elevator, heading to your office. As the doors close, you find yourself face-to-face with the CEO, who asks about your business continuity program. You have just 30 seconds to deliver the perfect elevator pitch. What do you say?

Hello everyone and welcome episode 125 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we welcome back a friend of the podcast – Jason Hoss.

Jason and Mark have a conversation about building the perfect elevator pitch including:

avoiding jargon,
building a connection with the individual
and how the term “resilience” can be a secret weapon in sharing your pitch.

They offer advice about not using words that send the wrong message

and even how to exploit the conversation for your own good.

They even offer free drinks at DRJ Spring? What’s going on here???

Let’s build the perfect elevator pitch for resilience professionals…

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 124 - Busting Myths About IT Disaster Recovery & Business Continuity - David Hall

Mon, 11 Mar 2024 07:41:45 -0300

Does moving your systems to the cloud eliminate the need for a disaster recovery strategy? Is it accurate that high availability renders DR obsolete? This episode of the Resilient Journey has a bit of a MythBusters vibe to it. Let’s talk about IT DR.

Hello everyone and welcome episode 124 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we’re joined by David Hall, Disaster Recovery Architect for the City of Tulsa.

David explains the connectivity between business continuity and disaster recovery, and the need for developing a completely fleshed-out backup strategy.

David and Mark talk about ways to interact with our IT partners and how to translate tech-speak into language anyone can understand…and be sure to listen until the end as David drops a nugget about how to approach IT to get the conversation started.

This is a good one – let’s check it out.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 123 - What Your Program Can Learn From the Financial Sector with Gillian Catalano

Mon, 04 Mar 2024 07:31:11 -0400

Maybe your organization isn’t in a regulated industry. Maybe you don’t think operational resilience is something that applies to you. But what if we told you that some of the principles of “OR” can still be used to improve your program?

Hello everyone and welcome episode 123 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we’re joined by Gillian Catalano, Senior Director of Enterprise Resilience Risk for RBC.

This week, Gillian and Mark talk about business continuity and operational resilience in the financial sector and how those principles can be effective in your organization regardless of its size or industry.

Gillian explains how threats and risks related to technology recovery, 3rd parties, and geo-political matters are shaping the strategies of their resilience program.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 122 - Inside DRJ Spring: Unleashing the Power of Resilience with Bob Arnold & Lisa Jones

Mon, 26 Feb 2024 07:59:50 -0400

What comes to mind when you think of spring? Warmer weather? March Madness? Spring training? Warming up your golf swing? Well, all of those are fine answers – but for many the thought of spring means the beginning of conference season.

Hello everyone and welcome episode 122 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we’re joined by Bob Arnold, President of Disaster Recovery Journal and the emcee for DRJ Spring 2024 – Lisa Jones.

Lisa and Bob talk about the evolution of the world’s best resilience conference. Lisa talks about what attracted her to accept the role of emcee and how DRJ has paved the way for many in our organization.

They share the value of networking and offer tips for getting the most out of the conference and we talk about the partnership between DRJ and the Resilience Think Tank.

Episode 121 - The Secrets of Resilience with Kristin Torres

Mon, 19 Feb 2024 07:51:33 -0400

You know what one of the best things is about having a secret? It’s that overwhelming desire you feel – you just can’t wait to tell somebody. Well, today’s guest tells us all about her secrets of resilience – and you don’t want to miss this.

Hello everyone and welcome episode 121 of the Resilient Journey podcast, presented by the Resilience Think Tank. In this episode I’m joined by Kristin Torres, a resilience professional with over 20 years in the public and private sectors with a wide range of competency including business resilience, crisis management, IT Disaster Recovery and medical response.

Kristin and I talk about five secrets of the resilience industry – and frankly these are things that not enough of us are doing – including better reporting, change management and data integration. And listen to hear how mindset and attitude round out the list of the secrets of resilience.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 120 - Being a Resilience Pirate (Part 2) - Alex Barker

Mon, 12 Feb 2024 07:12:27 -0400

Hello everyone and welcome to Part 2 of my conversation with Right-hand Pirate Alex Barker from Be More Pirate. This is episode 120 of the Resilient Journey podcast, presented by the Resilience Think Tank. And I’m your host Mark Hoffman. In this episode Alex and I wrap up our conversation about what it takes to make a pirate and then we talk about the pirate code – something that all of us should be doing as a call to action and set of rules we agree to live by.

We talk about how just like in today’s world of resilience, the pirates found themselves embedded in rules that were written in a different era, for a different era by a self-serving establishment.

Let’s kick off part 2 by wrapping up what we discussed last week as we learn how to weaponize our own tall tales.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 119 - Being a Resilience Pirate (Part 1) - Alex Barker

Mon, 05 Feb 2024 07:20:34 -0400

This week’s guest reminds us that things change when a network of people work together on a common cause. I have a question for you: If there was one thing that you could change about the risk and resilience industry, that would fundamentally improve the way we deliver resilience, what would it be?

Hello everyone and welcome to episode 119 of the Resilient Journey podcast, presented by the Resilience Think Tank. This is part one of a special two-part series that is based on the book Be More Pirate – How to Take on the World and Win and I’m joined by Right-hand Pirate Alex Barker. Alex explains the difference between being a rebel and pirate, and tells us why golden age pirates are perfect role models for those of us who want to improve our industry and what we can learn from pirates about breaking and re-writing rules.

Part one Being a Resilience Pirate starts right now.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 118: The Resilience of Psychological Health & Safety - Sean Kennedy

Mon, 29 Jan 2024 06:30:00 -0400

This week’s guest explains that if you twisted your ankle, most likely you would immediately know what course of action to take. But for those who suffer with mental health issues, it’s often not readily understood. And, he challenges, it’s time for that to change.

Hello everyone and welcome to episode 118 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week I’m joined by Sean Kennedy - an innovator and collaborator, bringing the worlds of mental health and technology together.

In this episode, Sean talks about his own mental health journey, the need for psychological health and safety in the workplace, and the fact that education and literacy are starting to open doors. We talk about suicide prevention and how technology can improve mental health treatments.

This is an important episode and I invite you to listen and share it across your network.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 117 - Career Crossroads & Unplanned Job Transitions with Margaret Millett

Mon, 22 Jan 2024 08:11:53 -0400

I would like you to picture this scenario: You’re a well-respected resilience professional running a global business continuity program for a Fortune 300 company. Things are going well. Until the organization makes a sudden and drastic move. Your entire resilience team is being let go.

Hello everyone and welcome to episode 117 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week I’m joined by yet another resilience A-Lister as industry icon Margaret Millett joins the podcast.

In this episode, Margaret walks us through her emotions as she suddenly found herself on the job market. We talk about the importance of not only finding a job but finding the RIGHT job. And it’s interesting to learn the Margaret doesn’t feel like what happened with her previous employer is an odd one-off.

It seems that more and more among us, many in senior roles, are also looking for work.

It’s our goal that this episode will inspire and guide others who might find themselves in a similar situation.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 116 - Old School BCP Seems Like "Child's Play" by Comparison - Ratna Pawan

Mon, 15 Jan 2024 07:18:15 -0400

Do you think business continuity is boring? How are you dealing with the risk of war, global fuel and energy crisis, inflation, supply chain disruption, cyber crime, climate change, extreme weather, economic stagnation, and heaven forbid any of these things happen simultaneously?

Hello everyone and welcome to episode 116 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week I’m joined by another resilience A-Lister as powerhouse Ratna Pawan joins the podcast.

Ratna shares her experience in the risk and resilience world and tells us that the old school approach to business continuity planning is “child’s play” compared to what we should be focusing on today. She talks about simultaneous risk and she recommends resilience professionals need to up their game, be fluid on their feet and have plans that are responsive to multiple events.

We talk about how essential it is that we collaborate with professionals in adjacent disciplines.

And somehow, Alex Fullick ends up as part of this episode. What is going on around here?

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 115 - Building a Better Toolbox with Marcus Vaughan

Mon, 08 Jan 2024 08:17:08 -0400

Many of us use Excel spreadsheets and Word documents to collect data and build our plans. But this week’s guest says that it’s time for resilience professionals to build a better tool box. And he believes technology is the key.

Hello everyone and welcome to 2024. This is episode 115 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week we start 2024 off with a resilience A-Lister as Marcus Vaughan joins us.

Marcus tells us that we don’t often look hard enough at the tasks we need to do. He says that it’s our jobs to allow those who use our plans to make really good decisions. Marcus explains that we need to start with “Why”, and that by using technology, we can remove friction, generate interest in the work we do, build the capability of our plans and our program and yes – we can build a better tool box.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 114 - Food Insecurity, Dignity & Resilience with Sharon Palmer

Mon, 18 Dec 2023 07:33:37 -0400

Did you know that 13% of families in the US struggle with food insecurity? In the UK, the number is 14%. And in Canada, it's 18%. If you don’t have food insecurity then stay tuned, because I’m going to take you somewhere you may have never been. We’re going inside a local food bank.

Hello everyone and welcome to a holiday episode of the Resilient Journey podcast, presented by the Resilience Think Tank. I want to encourage you to consider making a difference this holiday season by donating to your local food bank. This week I’m joined by Executive Director of my town’s Food Bank – Sharon Palmer.

Sharon and I talk about the social isolation associated with food insecurity. We dispel some myths related to food banks, and talk about the importance of treating people with dignity and the best way you can make a healthy donation. Sharon tells me a story that reminds us that everyone matters – and that food banks make a difference.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 113 - Avoiding Headlines You Don’t Want to Read - Suzanne Bernier.

Mon, 11 Dec 2023 07:41:48 -0400

When it comes time to build that crisis communications strategy, wouldn’t it be nice to know the tricks of the trade? Wouldn’t it be helpful if you knew what the media was thinking? Well stay tuned because today’s guest has seen them first hand.

Hello everyone and welcome to episode 113 of the Resilient Journey podcast, presented by the Resilience Think Tank. I’m your host Mark Hoffman and this week I’m joined by former journalist, government press-secretary, crisis management legend, author, speaker and thought leader Suzanne Bernier.

Suzanne and I got off on a bit of a tangent talking about crisis communications, answering tough questions, the pitfalls and traps to watch for and what to do to avoid causing headlines that you don’t want to see. She talks about social media response and we even dig into her book Disaster Heroes.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 112 - Combating Check The Box Resilience with Jason Hoss

Mon, 04 Dec 2023 07:56:16 -0400

Our job as resilience professionals can be difficult. Between the ever-changing threat landscape, the increasing reliance on technology, and the constant need to keep stakeholders engaged, the last thing we need is for our leadership team to have a check-the-box mentality.

Hello everyone and welcome to episode 112 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week I’m joined by resilience thought leader and founding member of the Resilience Think Tank – Jason Hoss.

Jason and I discuss the challenges that resilience professionals might face when working for an organization that has a check-the-box approach to business continuity. Jason tells me that everyday he wakes up he finds another reason we should be investing in resilience. He explains that checking the box doesn’t do anything except give you a false sense of security. And I ask Jason – is this about money or something else.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 111 - Geopolitical Threats and Resilience - Nate Bridges

Mon, 27 Nov 2023 07:26:39 -0400

You can’t open a news browser, turn on the radio or TV without hearing about a conflict, war, protest or some form of civil unrest. Today’s guest formed a small army of his own to draft a report with recommendations on armed conflict and resilience.

Hello everyone and welcome to episode 111 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week I’m joined by one of the co-authors of a report called Armed Conflicts: Changing the Paradigm of Resiliency Planning – Nate Bridges.

Nate and I discuss his reasons for writing the report and how there was a general lack of thought leadership on this subject. He explains that this isn’t just about war – but how geopolitical threats can affect your business too. He encourages us to broaden our knowledge and build relationships as think about resilience differently in the days ahead.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 110 - We Will Be Remembered For What We Do - Yusuf Ukaye

Mon, 20 Nov 2023 07:49:14 -0400

I’m not sure how much you think about this, but something that I’ve started thinking more an more about lately is my legacy. How will we be remembered? This week’s guest has an interesting perspective – he says we will be remembered for what we do.

Hello everyone and welcome to the 110th episode of the Resilient Journey podcast, presented by the Resilience Think Tank. This week I’m joined by Yusuf Ukaye and we are talking about mentoring – but this isn’t your normal mentoring discussion.

Yusuf explains that we not only need to share what to do but we also need to explain how to be successful. He encourages us to ask seeking questions and find new ways to ask questions. Yusuf tells me that he thinks mentoring is philanthropic and an essential part of growing younger professionals.

We also realize that mentoring is a two-way street.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 109 - If It’s the Right Job, the Money Shows Up - Sean Watson

Mon, 13 Nov 2023 08:14:07 -0400

One thing that all of us have in common is that at one point in our career we either have or will look for a new job. It can be frustrating. Fake job postings, getting ghosted by recruiters and long drawn-out processes. Today’s guest can help you navigate it all.

Hello everyone and welcome to episode 109 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week I’m joined by a new founding member of the Resilience Think Tank, resilience recruiter Sean Watson.

This week Sean and I discuss how he will work with the Resilience Think Tank to provide coaching to job seekers. We discuss the value of collaboration, the challenges and frustrations of the job application process, and common mistakes made by job seekers.

And Sean identifies what you need to focus on when looking for that next big opportunity. And he says that “if it’s the right job, the money shows up.”

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 108 - Bridging Physical Security & Resilience - Nicole McNeil

Mon, 06 Nov 2023 08:21:11 -0400

One of the things I love about this podcast and about working with the Resilience Think Tank is my exposure to people in adjacent industries to resilience. We talk to people in risk, crisis communications and cybersecurity. But today we’re talking with an expert in physical security.

Hello everyone and welcome to episode 108 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week I’m joined by someone who is equal parts resilience professional and physical security expert – Nicole McNeil.

Nicole and I talk about the importance of linking physical security with resilience. We chat about people who need assistance during an incident, the pressure of working for an organization with truly critical functions and how you can respond if an employee receives a credible threat of violence.

We talk about active attacker exercises and best practices.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 107 - Let’s Play a Game (to Exercise) with Dawn Grzena

Mon, 30 Oct 2023 05:05:02 -0300

Have you ever been on a game show? In North America maybe it’s Jeopardy or The Price is Right, or maybe the 1% Club in the UK. Would you rather be on a game show or take part in a tabletop exercise? If you said game show – then come on down….

Hello everyone and welcome to episode 107 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week I’m joined by someone who is becoming one of my favorite people in the industry – Dawn Grzena.

On this week’s episode we talk about using game days as a way to build muscle memory when it comes to resilience. Game days are a fun low-stress way of generating innovation and an enjoyable approach to tabletop exercises. If you’ve never thought about the concept of playing a game to teach business resilience, this episode is for you.

Dawn explains how game days resonate with her teams, push people out of their comfort zone and generate a buzz throughout the organization.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 106 - What Does it Mean to be Cyber Resilient?

Mon, 23 Oct 2023 07:47:15 -0300

October is cybersecurity awareness month and recently the Resilience Think Tank hosted a free webinar on cyber resilience. This week’s episode features the highlights of the webinar – and trust me, we brought in the big guns to talk about this important topic.

Hello everyone and welcome to episode 106 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week I’m joined by Michael Perdunn of Cyber Defense Labs, SSA Ken Schmutz of the FBI’s Cyber Task Force and Warren Hagelstien from Cybersecurity & Infrastructure Security Agency.

On this week’s episode we talk about emerging threats, AI’s impact on phishing, new SEC regulations, ransomware, the importance of educating employees and why small business are frequently targeted. We’ll even provide you with some resources where you find more information and TTX scenarios.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 105: 90 Seconds to Shelter, This is Not an Exercise with Dotan Sagi

Mon, 16 Oct 2023 07:46:31 -0300

I have a serious question for you. When you hear the sirens alerting you of an incoming missile attack, how much time do you have to get to the bunker? What? That’s not something you ever had to think about? Well, this week’s guest lives it every day.

Hello everyone and welcome to episode 105 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week I’m joined by Dotan Sagi, CEO of Cinten, an Israeli based organizations that helps organizations improve their crisis management exercises.

Dotan and I talk about what he did to communicate with his employees and customers during the recent attack on Israel and demonstrates what resilience looks like in the face of real danger.

We also discuss improving crisis management by using predictive analytics and understanding the interactions of decision makers. This is next level.

I’m not sure there is anyone on the planet more qualified to talk about resilience and crisis management right now than Dotan Sagi.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 104 - The Importance of Building Relationships in Crisis Management with Brady Hendrix

Mon, 09 Oct 2023 06:30:00 -0300

My guest this week is a lot like that new item you have in your home. Friends come over. They admire it. You talk about it and they ask, “where did you get it”. Like that new item in your home. I got this week’s guest from Amazon.

Hello everyone and welcome to episode 104 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week I’m joined by Brady Hendrix, Global Lead of Crisis Management for Amazon.

Brady and I talk about the importance of relationship building, particularly in crisis management. We talk about building trust, the value of diversity and how you can measure the level of trust you have with your stakeholders.

We also discuss the soft skills needed to build relationships across a wide range of stakeholders.

And Brady shares how he uses historical data to predict future incidents.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 103 - Using AI in Resilience - Shane Mathew

Mon, 02 Oct 2023 07:39:04 -0300

When we think about the future of resilience, a common topic keeps emerging. Artificial intelligence. AI. ChatGPT. Is AI going to take our jobs? Should resilience professionals embrace the new technology? Listen and find out.

Hello everyone and welcome to episode 103 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week I’m joined by someone who spoke on the topic of AI at DRJ Fall. Shane Mathew joins the podcast.

Listen as Shane I talk discuss how AI by itself won’t take your job, and how effective prompt management will improve your results. We also talk about the various AI tools that are available and Shane provides a warning about exposing your organization’s data without realizing it.

We also dig in to how we can use AI to help us specifically in our day to day jobs.

The Resilient Journey podcast is a Resilience Think Tank production.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 102 - Shape the Future of Resilience - The Resilience Think Tank

Mon, 25 Sep 2023 07:49:43 -0300

For too long, many in our industry have approached education like it’s a one-way street. They’re teaching, we’re learning. At the Resilience Think Tank we believe that we can all learn AND teach. It’s what we call “horizontal learning.”

Hello everyone and welcome to episode 102 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week I’m joined by my colleagues and fellow Managing Partners of the Resilience Think Tank, Lisa Jones, Milena Maneva and James Green. On this week’s episode we are talking about membership. In case you hadn’t heard, the Resilience Think Tank is offering membership – and in this week’s episode you’ll learn what we’re offering and why collaboration and horizontal learning are at the heart of what we do.

It's to allow you to BECOME the Resilience Think Tank - and Shape the Future of Resilience!

Listen as we talk about crowdsourcing, webinars and workshops! We are building a community and we’d love for you to join us!

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 101 - Inside DRJ Fall 2023

Mon, 18 Sep 2023 06:47:03 -0300

When you attend a conference like DRJ Fall, there are two ways to learn. You can go to sessions, workshops and panel discussions. And you can listen to vendors in the exhibit hall. In this wrap of DRJ Fall 2023, I decided to talk to the vendors.

Hello everyone and welcome to episode 101 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week I want to take you on a journey inside the exhibit hall of DRJ Fall 2023. We’ll hear from Bob Arnold and folks from Iluminr, Riskonnect, Infinite Blue, Alert Media, Simple Life and even the BCI.

It’s fun learning about different products that are available to help make your organizations and clients more resilient.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 100: September 11th, Evacuation Of Tower 1 - Chris Platt

Mon, 11 Sep 2023 06:00:00 -0300

Hello everyone and welcome to a very special 100th episode of the Resilient Journey podcast.

Today I’m joined by Chris Platt. Chris was on the 40th floor of Tower One on the morning of September 11th, 2001. Today’s episode focuses on the resilience of a nation and the will to survive of those involved in the day that changed America forever.

The Resilient Journey podcast is a Resilience Think Tank production.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 99 - No more BIAs? No more Plans? - Mark Armour

Mon, 04 Sep 2023 06:00:00 -0300

How do you respond to someone who challenges the very foundation of your profession? What do you say to someone who tells you that your methodology not only is wrong, that it shouldn’t exist in the first place? Listen and find out.

Hello everyone and welcome to episode 99 of the Resilient Journey podcast presented by the Resilience Think Tank. This week I’m joined by business continuity professional, antagonist, and overall contrarian Mark Armour.

In this episode, Mark explains Adaptive Business Continuity and he tells me why he doesn’t like BIAs, plans or documentation. And despite all of that, we actually agree on a few things along the way. Yeah – I’m as surprised as you are.

Mark tells me that his approach would forego the methodology in favor of principles. It’s a friendly and respectful debate. Come join us.

The Resilient Journey podcast is a Resilience Think Tank production.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 98 - The Benefits of Volunteering - Michael Crooymans

Mon, 28 Aug 2023 07:52:04 -0300

As a resilience professional, what can you do to improve your confidence, develop your skills, build your network and gain recognition in the industry? What if I told you that the answer is – volunteering?

Hello everyone and welcome to episode 98 of the Resilient Journey podcast presented by the Resilience Think Tank. This week I’m joined by Michael Crooymans.

In this episode, Michael and I talk about something we haven’t covered yet during the podcast – Volunteering and the benefits that it can bring to your career. Volunteering can provide you with the chance to work on projects that you might not otherwise be exposed to, and open doors to your career. We discussed different opportunities to volunteer and dispel the myth that only those with years of experience can volunteer.

The Resilient Journey podcast is a Resilience Think Tank production.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 97 - DRJ Fall 2023 Preview: Focus on Resiliency with Bob Arnold

Mon, 14 Aug 2023 06:00:00 -0300

Are you a conference person? Maybe a speaker, vendor or attendee? Well, we’re heading into conference season and it’s good to know what to expect. We have the right guy because this week’s guest has been putting on conferences for 37 years.

Hello everyone and welcome to episode 97 of the Resilient Journey podcast presented by the Resilience Think Tank. This week I’m joined by President of DRJ Bob Arnold.

Bob and I talk about the upcoming DRJ Fall conference – Focus on Resiliency. Bob shares that this year’s conference will talk about proactive approaches to preparing organizations for disruption.

And I make a special offer to anyone who would like to speak at a conference for the first time.

And we talk about Bob’s commitment to DEI and the challenges DRJ faces navigating a divisive landscape.

The Resilient Journey podcast is a Resilience Think Tank production.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 96 - Stop Calling it Operational Resilience with Terry Downing

Mon, 07 Aug 2023 08:08:23 -0300

I don’t know about you, but the last thing I want to listen to is another boring debate about operational resilience and how it differs from business continuity. This week’s guest talks about op res – but he tells me that the term doesn’t mean what it says.

Hello everyone and welcome to episode 96 of the Resilient Journey podcast presented by the Resilience Think Tank. This week I’m joined by long time resilience professional Terry Downing.

Terry and I talk about why it’s time for a change – in terminology and approach when we think about operational resilience. He tells me why it’s time to have truly qualified individuals in charge – all the up to the Board level. And he really emphasizes the word “qualified”. We’ll talk about important business services, intolerable harm and limitless fines for those who aren’t prepared.

The Resilient Journey podcast is a Resilience Think Tank production.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 95 - How a Dreamer Builds Resilience with Dion Dawson

Mon, 31 Jul 2023 07:43:36 -0300

One of the best things about doing this podcast is that I get to speak with exceptionally bright and innovative people. Well today is no exception because my guest has launched an all-out war on food insecurity and he holds himself accountable to greatness.

Hello everyone and welcome to episode 95 of the Resilient Journey podcast presented by the Resilience Think Tank. This week I’m joined by a leader, an innovator and a dreamer – Dion Dawson. His organization – Dion’s Chicago Dream is dedicated to solving food insecurity in the Chicagoland area.

This week’s episode is about logistics, resilience and just being brilliant. Dion explains what food insecurity is about and tells me that traditional methods of food distribution mirror what happens in communities after a tornado. Dion is creating resilience in the community and they deliver food in a way that treats the end-user with respect and dignity. This is an amazing story of community, resilience, innovation and vision. I promise you won’t want to miss it.

The Resilient Journey podcast is a Resilience Think Tank production.

Contribute to Dion's Chicago Dream > Combating Food Insecurity in Chicago | Dion's Chicago Dream (dionschicagodream.com)

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 94 - 2023 Mid-Summer Jobs Update with Cheyene Marling

Mon, 24 Jul 2023 07:44:35 -0300

We know that unemployment is at or near record lows in many parts of the world. But what about in the resilience industry? What are the trends regarding salaries, remote work and relocation? Well stay tuned and this week’s guest will fill us in.

Hello everyone and welcome to episode 94 of the Resilient Journey podcast presented by the Resilience Think Tank. This week I’m joined by iconic resilience industry recruiter Cheyene Marling.

In this week’s episode Cheyene talks about the reasons behind the unprecedented demand for resilience professionals. She talks about the value of understanding supply chain and cyber resilience and gives great advice for improving your public image.

The Resilient Journey podcast is a Resilience Think Tank production.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 93 - Trust, Resilience & Being Prepared with Dave Greenberg

Mon, 17 Jul 2023 07:27:14 -0300

I am picturing my audience sitting in a conference room. I ask them raise to their hand if they’ve ever been in helicopter. Several hands go up. I say keep your hand up if you would ever stand on the edge of the open helicopter. A few hands remain. Would you repel out of the helicopter? A few more hands go down. Would you do it 4,000 times? One hand remains.

Hello everyone and welcome to episode 93 of the Resilient Journey podcast presented by the Resilience Think Tank. This week I’m joined by that one guy who’s hand is still up – Dave Greenberg. Dave was one of New Zealand’s longest serving rescue helicopter crewman. He took part in nearly 4000 helicopter missions, over a 25-year career.

In this week’s episode we talk a lot about trust, emotional intelligence, coping mechanisms for high stress jobs and whether or not your CEO should be an active member of your crisis management team.

The Resilient Journey podcast is a Resilience Think Tank production.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 92 - When Your Culture Ruins Your DEI Initiatives - A Case Study

Mon, 10 Jul 2023 05:30:00 -0300

You’ve probably heard the saying “when one door closes another one opens”, but for a significant percentage of the population, there are people who don’t want the doors open at all or want to make the opening as narrow as possible.

Hello everyone and welcome to episode 92 of the Resilient Journey podcast presented by the Resilience Think Tank. This week I’m joined by my good friend Vince Davis as we take a look at what happens when an organization tries to execute a DEI initiative but doesn’t have the internal culture in place to get it done. It’s a case study involving the IAEM in the US.

Vince tells us where the wheels fell off and why he’s tired. From my perspective, this isn’t an indictment of IAEM as much as it is a lesson for all of us who want to be an ally for diversity and a warning for those who are only going through the motions.

The Resilient Journey podcast is a Resilience Think Tank production.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 91 - Five Tools Every Resilience Professional Should Consider

Mon, 03 Jul 2023 08:47:44 -0300

There is no doubt that in the business continuity, resilience and crisis management world – there is no such thing as a one size fits all solution. Your organization may use paper-based plans and they may work well. But today, we’ll talk about a more automated approach.

Hello everyone and welcome to episode 91 of the Resilient Journey podcast presented by the Resilience Think Tank. This week we focus on five tools that you might want to consider to strengthen your response protocols.

We talk to leaders and principles of organizations that offer tools that help organizations prepare for, be aware of and response to disruptive events. This week we’re talking about business continuity, crisis management, pro-active threat monitoring, mass notification and an out-of-band virtual bunker.

Similar to what they say on TV, ask your resilience professional if these tools are right for you.

The Resilient Journey podcast is a Resilience Think Tank production.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 90 - Five Steps to Vitality - David Lindsay

Mon, 26 Jun 2023 07:38:22 -0300

This week’s guest asks “what do your customers think about your staff”? What do your customers (internal or external) see when they watch you work? Are you ticking off the boxes, going through the motions, or are you working with vitality?

Hello everyone and welcome to episode 90 of the Resilient Journey podcast presented by the Resilience Think Tank. This week I’m joined by former Australian Rugby League player turned personal trainer and keynote speaker David Lindsay.

In this week’s episode – David walks us through his five steps to vitality – Snap, Nap, Tap, Clap and Recap – and tells us about the similarities between sports and business teams and shares insights on the importance of leadership in creating a culture of success.

Regardless of your profession, if you want to improve vitality and achieve your goals, this episode is for you.

The Resilient Journey podcast is a Resilience Think Tank production.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Episode 89 - Why You Need to Care About Risk Communications - Oliver Schmidt

Mon, 19 Jun 2023 09:21:48 -0300

On this week’s episode of the podcast, I want to challenge you to look at something a little differently. We all understand risk and we understand crisis communications. But have you given much thought to risk communication?

Hello everyone and welcome to episode 89 of the Resilient Journey podcast presented by the Resilience Think Tank. This week I’m joined by an expert in strategic communications and crisis management – Oliver Schmidt. Oliver is President and CEO of C4CS.

In this week’s episode – Oliver and I discuss how management’s view of a crisis might be analytical and the public’s view is emotional and why effective communication is required.

Oliver walks us through his six rules for effective risk communication and it’s worth the listen.

The Resilient Journey podcast is a Resilience Think Tank production.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 88 - A Sense of Community & Resilient Leadership - The Resilience Think Tank

Mon, 12 Jun 2023 07:52:39 -0300

Music plays a large part in this week’s episode of the Resilient Journey, so I will quote an old Three Dog Night song that says, “One is the loneliest number that you’ll ever do. Two can be as bad as one, it’s the loneliest number since the number one.”

Hello everyone and welcome to episode 88 of the Resilient Journey podcast presented by the Resilience Think Tank. This week I’m pleased to be joined by the three other Managing Partners of the Resilience Think Tank, James Green, Lisa Jones and Milena Maneva.

This is another fun episode as we talk about the importance of being connected, the attributes of a resilient leader and I ask each one what song they would choose to be played when they walk into a room.

We’ll talk about a sense of community and why emotional intelligence matters.

The Resilient Journey podcast is a Resilience Think Tank production.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 87 - I’ve Met My Match - Yoyo Hamblen

Mon, 05 Jun 2023 07:37:18 -0300

Okay, let’s see if we understand how podcasts work. I have a guest on – I ask them questions, they answer the questions, we spin off into follow up chatter and the whole thing works perfectly. Until today. This week’s guest has turned the tables on me.

Hello everyone and welcome to episode 87 of the Resilient Journey podcast presented by the Resilience Think Tank. This week, I've my my match as I’m joined by my new friend Yolanda – Yoyo Hamblen.

The wheels fell off this week’s episode before I asked my first question as Yoyo told me that she really didn’t like to be interviewed. And since she has her own podcast, she decided to interview me back during the same interview. All of that said, it’s entertaining and valuable as we talk about resilience, mental health and the importance of community.

I’m not sure what else to say – have a listen. This is Yoyo Hamblen.

The Resilient Journey podcast is a Resilience Think Tank production.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 86 - Leadership in Resilience

Tue, 30 May 2023 08:03:12 -0300

When I say the word “leader” or “leadership” what comes to mind? Or, maybe more importantly WHO comes to mind? Many of us have had that one great leader that inspires our confidence and trust. But the question is – what makes a great leader?

Hello everyone, welcome to episode 86 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by four individuals who have come on the podcast to talk about leadership.

I’m joined by Sean Vanslyke, Steve Strout, Alexandra Hoffmann and Tina Klaskala as we talk about leadership qualities, passion and leading in male dominated industries.

We’ll talk about the difference between a manager and a leader and why you need to never quit learning.

Remember, the Resilience Journey is now ad free, so give some love to the Resilience Think Tank.

The Resilient Journey podcast is a Resilience Think Tank production.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 85 - Pulling back the veil between cyber & resilience - Michael Perdunn

Mon, 22 May 2023 09:11:02 -0300

Hey resilience people, tell me if this sounds familiar. Programs that aren’t mature, assessing and building roadmaps. Executing the roadmaps with small teams and few resources. What if I told you this is life in the cyber world too?

Hello everyone, welcome to episode 85 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by cybersecurity advisor Michael Perdunn as we continue to pull back the veil between the cyber and resilience worlds.

In this week’s episode, Michael explains what goes on over in the cyber world, the importance of including multiple disciplines – including resilience in your cyber response.

And at near the end of the episode Michael explains how artificial intelligence could be our worst nightmare when it comes to phishing and other exploits.

Remember, the Resilience Journey is now ad free, so give some love to the Resilience Think Tank.

The Resilient Journey podcast is a Resilience Think Tank production.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 84 - Ask a World-Class CISO, Greg Rogers

Mon, 15 May 2023 08:22:37 -0300

One of the things that the Resilience Think Tank is focused on, is helping our colleagues expand their knowledge into disciplines that are associated with resilience. Cyber is one of those disciplines. And who better to learn from than a world-class CISO.

Hello everyone, welcome to episode 84 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by Chief Information Security Officer Greg Rogers.

In this week’s episode, I ask questions that my clients are always asking me. Does paying ransom make you a more likely target in the future? How often do decryption keys actually work? And when it comes to the role of the CISO – is that a technical position or a leadership role?

Greg explains exactly what keeps him up at night.

The Resilient Journey podcast is a Resilience Think Tank production.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 83 - The Archetypes of Resilience: Paula Fontana

Mon, 08 May 2023 08:24:49 -0300

Are you an idea person? Do you like to work with others? Would you rather work alone? Are you innovative? I guess what I’m asking is, what archetype are you?

Hello everyone, welcome to episode 83 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by Global Vice President of Marketing for Iluminr, Paula Fontana.

In this week’s episode, Paula talks about the different personas or “archetypes” in the resilience industry and how we can develop tools that can help us connect with each other more effectively.

Understanding what makes your organization tick and what’s important to your co-worker can go a long way to being more effectively in the delivery of your services. And did Paula really say that I’m her favorite? You’ll have to listen to find out.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 82 - The Shift in Cyber Insurance - Kaitlin Upchurch

Mon, 01 May 2023 07:49:42 -0300

If I told you that you were responsible for coordinating the annual renewal of your organization’s cyber insurance policy, you might scream and run for the door. It’s been a hard market. But, it seems like all of that is changing.

Hello everyone, welcome to episode 82 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by Kaitlin Upchurch, Cyber & Technology Practice Leader for Lockton.

In this week’s episode, Kaitlin talks about the shift that is occurring in the cyber insurance market.

We talk about how organizations have improved their response to a cyber incident.

And we look at the hoops that organizations have to jump through to get insurance – from two completely different perspectives. And…you’ll have to listen to find out which one of us is right!

The Resilient Journey is now ad free, so be sure to give some love to the Resilience Think Tank for sponsoring this podcast.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 81 - Active Attacker, This is Life Now - Carine Thorkelson

Mon, 24 Apr 2023 07:46:34 -0300

There was a shooting recently at a shopping mall closest to my home. This is the mall that I took my kids to when they were little. The following morning my daughter texted me with the news of the shooting. Her message was, “Happy Easter, this is life now.”

Hello everyone, welcome to episode 81 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by emergency management and business continuity thought leader Carine Thorkelson.

In this week’s episode, Carine and I talk about how important it is for you to consider active attackers and acts of violence in your business continuity and crisis management program. We talk about good practices for Run, Hide and Fight and the value of appointing staff to interact with law enforcement.

As my daughter said, this is life now. And your resilience program better being paying attention. What can you learn from this episode? Let’s find out.

The Resilient Journey is now ad free, so be sure to give some love to the Resilience Think Tank for sponsoring this podcast.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 80 - The Value of a Good Industry Profile - Lisa Jones

Mon, 17 Apr 2023 08:12:21 -0300

Whether you’re new to the resilience industry or a seasoned old pro like me, we all have one thing in common. We have a brand, an industry profile. And on today’s episode we’re going to talk about how growing your brand can improve your career.

Hello everyone, welcome to episode 80 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by one of the hottest names in resilience – Lisa Jones!

In addition to being one of the managing partners of the Resilience Think Tank, Lisa is a popular conference speaker, frequent webinar host, chapter leader for the BCI US and she sits on the editorial advisory board for DRJ.

I chat with Lisa about the value of growing your profile, how to break in to presenting at conferences and the boost it can bring to your career.

The Resilient Journey is now ad free, so be sure to give some love to the Resilience Think Tank for sponsoring this podcast.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 79 - The Future of Resilience

Mon, 03 Apr 2023 07:53:20 -0300

We all approach our careers differently and have different perspectives. But one thing we have in common is the future is yet unknown. Here at the Resilience Think Tank, we asked you to tell us – what is the future of resilience?

Hello everyone, welcome to episode 79 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by a number of my colleagues as we discuss the future of resilience.

First, I’m joined by RTT co-founder and managing partner Milena Maneva as she tells us about her favorite future of resilience submissions. Then I’m joined by four resilience professionals who expand on their submissions and tell me why we must be connected to each other, why they are optimistic, feel uncertain or even that the future is unnecessarily complex.

This episode is dedicated to the loving memory of Karen Beeson.

The Resilient Journey is now ad free, so be sure to give some love to the Resilience Think Tank for sponsoring this podcast.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 78 - Down & Back - The Essence of Resilience - Justin Bourne

Mon, 20 Mar 2023 07:20:34 -0300

Have you ever reached a point in your life that you would consider “rock bottom”. What did you do about it? Did you know, that even at rock bottom you have a choice? You can be resilient or find an even lower rock bottom.

Hello everyone, welcome to episode 78 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by NHL analyst and author of the new book Down and Back – Justin Bourne.

Justin and I talk about how alcohol went from being something he casually enjoyed to something he had to have and the impact it was having on his life. He explains that as a situation deteriorates, it’s a good idea to think about what comes next if you stay on your current path.

We discuss how maintaining status quo isn’t always a good plan and Justin explains why sometimes "you gotta do what you gotta do."

The Resilient Journey is now ad free, so be sure to give some love to the Resilience Think Tank for sponsoring this podcast.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 77 - Improving Resilience Through Peer Networking - Nick Jonsson

Mon, 13 Mar 2023 08:20:47 -0300

I would like you to think for a moment and decide what your number one work related challenge is. Now I want you think about who is best suited to listen, support and offer advice regarding that challenge.

Hello everyone, welcome to episode 77 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by internationally best selling author of the book Executive Loneliness, Nick Jonsson.

Nick talks about the role peer networks play in supporting like-minded professionals. How having conversations with people at your level can help you grow.

We also focus on the importance of personal resilience for those building professional resilience programs.

In our industry, the Resilience Think Tank is a peer network that can help you rise above current challenges and grow to new heights. Learn more at resiliencethinktank.com

The Resilient Journey is now ad free, so be sure to give some love to the Resilience Think Tank for sponsoring this podcast.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 76 - Mass Notification System Best Practices - Jeff Brainard

Mon, 06 Mar 2023 07:15:59 -0400

If I had to communicate with you during a crisis, what should I do? Text you? Call you? Send you an email? Well, in an emergency – I might want to do all three – or even something more.

Hello everyone, welcome to episode 76 - as the Resilience Think Tank presents The Resilient Journey podcast! Today I’m joined by Jeff Brainard and we’re talking best practices for setting up and using a mass notification system.

Jeff and I talk about why – with a good tool, you can go BEYOND the typical phone / text / email approach. And you might be surprised where you can post emergency messages these days!

We discuss two key areas of using a mass notification system – your people and your messaging. We cover must have features of an MNS, and best techniques for communicating during unexpected events.

The Resilient Journey is now ad free, so be sure to give some love to the Resilience Think Tank for sponsoring this podcast.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 75 - Leveraging Location Intelligence to Improve Resilience - Alex Martonik

Mon, 27 Feb 2023 07:37:33 -0400

You may not be familiar with the term “location intelligence”, but you use it every day. It’s the basis of your GPS navigation and much more. But done right, it can be a valuable tool for resilience professionals to massively increase your program’s value.

Hello everyone, welcome to episode 75 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by Alex Martonik and we’re talking about how location data can be leveraged to enhance your risk and resilience programs and even provide your organization with competitive advantage.

Alex discusses the value of sharing important data, not using our own jargon – but speaking in terms that show business value.

The Resilient Journey is now ad free, so be sure to give some love to the Resilience Think Tank for sponsoring this podcast.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 74 - A Detached Approach to Cyber Crisis Management - Nick Scozzaro

Mon, 20 Feb 2023 07:26:53 -0400

Usually we think that being detached during a crisis would be a bad thing, but today’s guest explains why it could be better to be detached by design. As we look to improve cyber crisis response, is it time for a different approach?

Hello everyone, welcome to episode 74 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by Nick Scozzaro, CEO & Co-Found of MobiStream and we’re talking about using what he refers to as “out of band” crisis management space. His approach allows the team, documents and conversations to be held outside of your corporate work space.

Nick explains that collaboration and communications are key to a coordinated response and that a coordinated response leads to quicker recovery.

The Resilient Journey is now ad free, so be sure to give some love to the Resilience Think Tank for sponsoring this podcast.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 73 - Thick Skin, Public Relations & Crisis Communications - Susan Shelby

Mon, 13 Feb 2023 07:12:07 -0400

If you had to pick one animal to represent your brand, which one would you choose? An eagle – soaring high? A lion – the king of beasts? Today’s guest chose neither.

Hello everyone, welcome to episode 73 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by Susan Shelby and we discuss why acting like a rhino can help you advance your career.

We talk about public relations, crisis communications and why they need to be part of your crisis management toolkit.

Susan and I talk about how pre-drafted communications templates are a lot like the game Mad Libs - and how they will make your life easier during a crisis.

The Resilient Journey is now ad free, so be sure to give some love to the Resilience Think Tank for sponsoring this podcast.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 72 - A Deep Dive Into Operational Resilience - Sarah Garrington Part 2

Mon, 06 Feb 2023 07:32:48 -0400

After episode 71, someone suggested to me that Sarah and I didn’t cover the actual definition of operational resilience. Well, this is part two – and today, the conversation continues

Hello everyone, welcome to episode 72 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I continue my conversation about operational resilience with Sarah Garrington.

Sarah and I talk about the need to align to key business risks, overcoming optimism bias and we talk about intolerable harm and where we should focusing our attention regarding resilience.

And I ask Sarah how to leverage BIA data when doing our operational resilience planning.

The Resilient Journey is now ad free, so be sure to give some love to the Resilience Think Tank for sponsoring this podcast.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 71 - A Deep Dive Into Operational Resilience - Sarah Garrington Part 1

Mon, 30 Jan 2023 08:06:58 -0400

Hello everyone, welcome to episode 71 - as the Resilience Think Tank presents the Resilient Journey podcast! Today we shift our focus back to operational resilience as I’m joined by Sarah Garrington.

Sarah and I get into a detailed conversation about the difference between business continuity and operational resilience.

But if you think this is a tired old boring conversation, think again. There is still a lot of confusion about the differences between these two things – and Sarah does an outstanding job in explaining it to us. In fact – we go SO deep, it’s too much for just one episode. Sarah talks about how leveraging the conversation around resilience makes us more relevant as continuity professionals.

The Resilient Journey is now ad free, so be sure to give some love to the Resilience Think Tank for sponsoring this podcast.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 70 - How to know if this industry is right for you - Rachell Laucevicius

Mon, 23 Jan 2023 07:42:59 -0400

I hear it all the time. Guest after guest who comes on the podcast tells me the same thing. I fell into this industry. Except today’s guest really did. No…I mean really.

Hello everyone, welcome to episode 70 - as the Resilience Think Tank presents the Resilient Journey podcast! Today we continue our focus on the future of the industry as I’m joined by Rachell Laucevicius.

Rachell explains how she ‘fell’ into this work that she loves so much and talks about the importance of building relationships, and understanding exactly what aspects of the job you want to focus on.

I asked Rachel what she would change about emergency and crisis management and her answer is amazing.

The Resilient Journey is now ad free, so be sure to give some love to the Resilience Think Tank for sponsoring this podcast.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 69 - Why it’s time to start listening to younger professionals - Samantha Lara

Mon, 09 Jan 2023 08:55:37 -0400

Have you ever been politely called out for something you’ve done professionally? Well, today’s guest challenged me on something related to this podcast. And do you know what? She was right!

Hello everyone, welcome to episode 69 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by someone that I think represents the future of the crisis management and resilience industry. Samantha Lara is my guest.

Listen as Samantha explains why younger professionals need to be heard on my podcast. We talk about the value of education and certifications vs. work experience.

Samantha explains that sometimes if you can’t open a door, you have to create your own door. And we talk about where to turn if you want to dabble in or learn more about an adjacent discipline.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 68 - The Winning Formula with Jayne Romanczuk

Mon, 19 Dec 2022 08:30:46 -0400

Do you like resilience? Do you like babies? Do you like awards? Do you like people who are successful at what they do?

Hello everyone, welcome to episode 68- as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by a prolific award winning business continuity professional – Jayne Romanczuk.

In today’s episode Jayne explains that she’s addicted to winning awards – but she reveals the secret sauce that has made her so successful. Spoiler alert it’s going to involve finding ways to improve things, communicating effectively and it’s going to have something related to being inquisitive. You’re going to want to hear this. We also hear from the newest member of the resilience family – Jayne’s daughter Alina can be heard throughout this episode.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 67 - The Most Resilient Person I’ve Ever Met - Ricky Johnson

Mon, 12 Dec 2022 08:04:54 -0400

There’s an old adage that says “with great power comes great responsibility”. Well today’s guest looks at it differently. To him, because of his great struggles, he has a great responsibility.

Hello everyone, welcome to a very special episode 67 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by probably the most resilient person I’ve ever met. His name is Ricky Johnson.

We’ll get into Ricky’s story at the beginning of my episode – but suffice it to say he’s been through hell. Ricky tells me that while he was enlisted in the Marines, the most intense battles he ever faced were with himself. Ricky’s inspirational story may carry you through the day. It may even carry you through this entire holiday season.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 66 - Expanding BCM. Operational Resilience and More - David Ferbrache

Mon, 05 Dec 2022 08:11:29 -0400

We’ve all either heard or have been part of the conversations about business continuity and operational resilience. What’s the difference? I think today’s guest has it figured out.

Hello everyone, welcome to episode 66 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by BCI Europe’s Continuity and Resilience Consultant of the year David Ferbrache.

This is a full circle conversation. We start by talking about cyberattacks, but the focus is on the need to build cyber response into our business continuity strategies. Then we expand our conversation to talk about Operational Resilience and David sheds some light on Intolerable Harm, the end-to-end view and the key dependencies we have in order to operate.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 65 - Is Resilience Different in the Public Sector? - Juliana Richardson

Mon, 28 Nov 2022 07:58:49 -0400

When we think about resilience and business continuity, most of us tend to think about the Private Sector. Corporate enterprise, small business. But does resilience look any different in the public sector?

Hello everyone, welcome to episode 65 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by 2022 winner of the BCI Europe Award for Continuity & Resilience Public Professional – Juliana Richardson.

Juliana is unique among my guests for two reasons. First, she got into the resilience industry INTENTIONALLY. 2nd – she focuses exclusively on public sector work.

Juliana and I talk about how working in public sector is a little different than what those of us in private sector face – but you might be surprised to learn that there are a lot of similarities.

I think you’ll find this an interesting conversation.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 64 - What’s Up with the Competency Framework? - Susie Ansary

Mon, 21 Nov 2022 08:29:18 -0400

Recently I posted a poll on LinkedIn asking people how much attention they pay to the BCI Competency Framework. Over half of those who responded said they either didn’t use it or didn’t know what it was.

Hello everyone, welcome to episode 64 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by a shining star in the continuity and resilience industry Susie Ansary

Susie and I talk about her fantastic session in London at BCI World and something that surprised her about resource usage during her workshop.

We talk about the importance of the BCI Competency Framework and the benefits of self-assessment. Susie talks about using the framework to build strengths that will make you more effective as a resilience professional and explains that the competency framework isn’t something you should think about only when you want to get to that next BCI membership level.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 63 - Benefits of Being Trauma Informed - with Treena Reilkoff

Mon, 14 Nov 2022 07:56:12 -0400

On this podcast we cover everything from operational resilience to personal trauma. But something I’ve never covered before is the concept of having a trauma informed crisis lead. Not familiar with the term? Fortunately, today’s guest knows all about it.

Hello everyone, welcome to episode 63 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by trauma response specialist Treena Reilkoff.

Treena explains what it means to be trauma informed and what we should be expecting from our crisis leaders and what leaders should be looking for in their people during an incident.

We’ll talk about trauma triggers and how scripting your own response can be a helpful tool when navigating a crisis – and how scripting can help children cope with traumatic events.

And near the end, Treena tells a fascinating story of how she dealt with a bully who pointed a gun at her son’s head.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 62 - Chatting with Speakers from BCI World 2022

Mon, 07 Nov 2022 08:50:30 -0400

2022 is a bucket list year for me. In July, I got to go whale watching off the coast of Newfoundland. And in November I was able to travel to London, eat some sticky toffee pudding and speak live at BCI World

Hello everyone, welcome to episode 62 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by well…a lot of pretty interesting people.

I interviewed speakers at BCI World Hybrid 2022 in London.

Join me as we hear from BCI Board Chair Chris Horne, speakers Charlie Maclean-Bristol, Sarah Garrington, Susie Ansary, Stella Nunn, Kate Needham-Bennett, Liz Royle, Marie-Helene Primeau and Alex Fullick.

And I’ll explain how Fortnite feels a lot like a business continuity program.

Let’s get right to it.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 61 - Adapt and Overcome - Nicole Scott

Sun, 30 Oct 2022 23:14:26 -0300

A lot of my guests have one particular thing in common. They didn’t seek out our profession. Today’s guest can thank a persistent recruiter and a hiring manager who was something in her that she didn’t see in herself.

Hello everyone, welcome to episode 61 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by someone who relies heavily on networking to build a village of people to support those around her.

Nicole Scott is my guest.

Listen as Nicole and I talk about how her background as a military spouse prepared her for being a successful business continuity and resilience professional. We’ll talk about her career coaching, networking and a project that is near and dear to her heart.

Nicole lives by the motto “Adapt and Overcome” and we’ll explore what that means.

You could even say this episode is “Devine” – and you’ll find out why after this from Lisa.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Devine Direction (devine-direction.com)

Special thanks to Bensound for the music.

Episode 60 - UK’s ”Monopoly” on Poor Communicators, Good Crisis Practices & More - Jim Preen

Mon, 24 Oct 2022 07:45:29 -0300

Up until now, the coolest thing that has ever happened on The Resilient Journey podcast is my smooth jazz opening. That’s about to change as I’m joined by one smooth cat. Jim Preen is my guest today.

Hello everyone, welcome to episode 60 - as the Resilience Think Tank presents the Resilient Journey podcast!

Today I’m joined by independent crisis communications consultant and former ABC news reporter Jim Preen.

Listen as Jim and I talk about the current state of affairs in the UK (is the world really laughing at London?), poor communications from leaders, how to be effective when running crisis management exercises, the value of playbooks vs. plans and best practices when hosting a webinar or large online meeting.

Jim shares some details of his battle with prostate cancer and whatever you do, stick around to the end for a special treat.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 59 - Navigating the Resilient Journey with PTSD - Andew Owlett

Mon, 17 Oct 2022 08:25:22 -0300

Are you willing to be vulnerable? Are you able to open up and talk about things that are troubling you? Are you willing to listen to those around you to help someone lighten their load? Both of these things help us to be more resilient.

Hello everyone, welcome to episode 59 - as the Resilience Think Tank presents the Resilient Journey podcast!

I’m joined by Andrew Owlett, security leader and career coach – and today we’re exploring how Andrew is navigating his resilient journey while dealing with PTSD.

Listen as Andrew and I talk about being vulnerable and how it can help you be a better leader, what to listen for to identify when someone else is struggling and why checking in with those around you is so important.

It’s a good reminder that when it comes to those around you at work, you never really know what someone else is going through.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 58 - Be Resilient Through a Ransomware Attack - FBI Agent Ken Schmutz

Mon, 10 Oct 2022 08:27:50 -0300

October is cybersecurity awareness month. As a resilience professional, you need to understand what’s going on behind the scenes of a ransomware attack, and we’ve got the right guest for you.

Hello everyone, welcome to episode 58 - as the Resilience Think Tank presents the Resilient Journey podcast!

Today I’m joined by Supervisory Special Agent Ken Schmutz from the FBI Cyber Task Force.

Listen as Agent Schmutz walks us through the various stages of a ransomware attack, shares his views about the importance of having a response plan in place, gives insight into what you can expect when you engage law enforcement, and he provides us with the FBI’s official recommendation about whether or not you should pay a ransom.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 56 - A Recap of DRJ Fall 2022, with Lisa Jones and James Green

Mon, 26 Sep 2022 08:22:43 -0300

As the world begins to crawl out from under the rock that was the COVID-19 pandemic, people are gathering again at conferences. Today, we get a recap of one of the biggest Resilience themed conferences in North America – DRJ Fall 2022.

Hello everyone, welcome to episode 56 - as the Resilience Think Tank presents the Resilient Journey podcast!

Today I’m joined by two co-founders and managing partners of the Resilience Think Tank, and presenters at DRJ Fall 2022 – Lisa Jones and James Green.

This week Lisa, James and I talk about the importance of networking at conferences – even if you’re not comfortable with mingling.

I get James and Lisa to talk about their favorite speakers and share a little from their presentation about finding the next generation of resilience professionals.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 55 - Midterm Elections Impact on Corporate Resilience - John Ashford

Mon, 19 Sep 2022 15:12:34 -0300

When we think about the resilience of our organizations, we all think about the elephants in the room – but how much attention do we give to the elephants and the donkeys? The midterm elections are right around the corner.

Hello everyone, welcome to episode 55 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by chairman and founder of Washington, D.C.-based organization - The Hawthorn Group. John Ashford has provided senior counsel to clients in all 50 states and several countries, drawing from public affairs and communications experience.

This week John and I discuss the pushback organizations could face when social responsibility turns to social advocacy. We talk about the Four Ps that will likely impact the upcoming midterm elections – and therefore could impact the resilience of corporate America, specifically:

Polling
Partisanship
Passion
Populism

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 54 - BC Jobs, Burn Out and Quiet Quitting with Cheyene Marling

Mon, 12 Sep 2022 08:45:34 -0300

As resilience professionals we spend time each day thinking about and working to make sure our organizations are able to withstand a disruption. But, do we give the same consideration to our own careers?

Hello everyone, welcome to episode 54 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by industry leader, hiring and data research pro Cheyene Marling.

This week Cheyene and I cover everything from how to prepare for a day you hope never happens, quiet quitting – from a couple of different points of view and what the business continuity and resilience industry looks like right now.

Is it time to make a move?
What about remote working?
How are salaries doing in our industry?

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 53 - Female Leadership in a Male Dominated Industry - Tina Klaskala

Tue, 06 Sep 2022 08:16:58 -0300

Sometimes a small investment of time can reap huge benefits. Taking a few minutes to reflect gratitude or to work out, or to listen to today’s guest drop some solid advice for being successful at work.

Hello everyone, welcome to episode 53 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I have some excellent advice for everyone.

My guest this week has her roots in homeland security and has transitioned to the private sector in various roles related to resilience and crisis management. I’m joined by Tina Klaskala and we’re talking what it takes to successfully lead as a woman working in a male dominated industry. Listen as Tina and I discuss:

Why it’s time to flip the script
The importance of being committed and tenacious
How to be your authentic self, even though you’re imperfect

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 52 - Threat Monitoring, Left of Boom - with Pete O’Dell

Mon, 29 Aug 2022 08:31:29 -0300

When I was a little kid and I had to race my big brother, I’d ask for a head start so that I had a fighting chance. Well, think about how valuable it would be if you could get a head start when responding to a crisis.

Hello everyone, welcome to episode 52 - as the Resilience Think Tank presents the Resilient Journey podcast!

Today we celebrate 52 weekly episodes! The end of our first year!

My guest this week is Pete O’Dell, CEO of Swan Island Networks and we’re talking about threat monitoring.

Listen as Pete and I discuss:

The benefits of not flying blind
What it means to be “left of boom”
The value of integrating technology and process
Risk identification and response best practices

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 51 - The Next Generation of Resilience, Lisa Jones & Milena Maneva

Mon, 22 Aug 2022 07:53:16 -0300

Welcome to the resilient journey podcast. Today we start a new 20-minute format to make the podcast easier to listen to. And today, I turn the reigns of the podcast over to two co-founders of the Resilience Think Tank.

Hello everyone, welcome to episode 51 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I turn the show over to Resilience Think Tank co-founder Lisa Jones who interviews Milena Meneva. Their conversation: The next generation of resilience professionals.

Listen as Lisa and Milena discuss:

How a disruption kick started Milena’s own resilient journey
The value of networking, listening to podcasts and webinars
How stepping out of your comfort zone can propel your career
And the best career advice you can receive

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 50 - 7 Crisis Management Takeaways from the Boston Marathon Bombing with John Petrozzelli

Mon, 15 Aug 2022 08:43:02 -0300

Today, we’re going back to April of 2013. To Boston. To the Marathon.

Hello everyone, welcome to episode 50 - as the Resilience Think Tank presents the Resilient Journey podcast! This week I am joined by former FBI Analyst John Petrozzelli who was an intelligence analyst leading a team in the forensic investigation of the Boston Marathon bombing.

Listen as John and I talk about his investigation into the digital lives of the terrorists, as we identify seven key crisis management takeaways including:

The importance of building relationship before the crisis
Why you need to challenge your assumptions
Why cyber and forensics may come into play even during a non-cyber incident
The reality of trauma affecting those managing the crisis

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Connect with John here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 49 - The Value of Crisis Management Software with Chris Britton

Mon, 08 Aug 2022 08:15:14 -0300

There is a term that people use to describe what your mind does at time of crisis. Some do it more than others. More seasoned professionals hardly do it at all. The term is fog of war and the goal to is reduce it.

Hello everyone, welcome to episode 49 - as the Resilience Think Tank presents the Resilient Journey podcast! This week we continue our conversation about software as I’m joined by Chris Britton, Co-founder of RockDove Solutions.

Listen as Chris and I talk about how using crisis management software can reduce the fog of war. We also discuss:

The importance of having a complete view of your operation
The value of bringing people together during a crisis
Techniques for improved stakeholder communications
And…why you should be thinking about specific scenarios as you develop playbooks.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Connect with Chris here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 48 - BC Software - with Marie-Helene Primeau & Senad Cehajic

Mon, 01 Aug 2022 09:01:29 -0300

There are times where going old school is perfectly acceptable. I love a good charcoal barbecue, or listening to jazz on vinyl. But when it comes to business continuity management – the old tools just don’t cut it.

Hello everyone, welcome to episode 48 - as the Resilience Think Tank presents the Resilient Journey podcast! This week I’m joined by Marie-Helene Primeau, Executive Vice President at Premier Continuum and Senad Cehajic, Director of Business Continuity and Corporate Security at OMERS. And this week, we’re talking about BCM Software.

Listen as Marie and Senad share two perspectives of BCM software, one as the service provider and the other as the customer. We discuss:

The advantages of using software to manage your BC program
Some misconceptions about using software
Must have features
Ways to justify the expense to senior leaders

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Connect with Premier Continuum here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 47 - The Next Generation of Resilience Professionals - James Green

Mon, 18 Jul 2022 07:36:48 -0300

I’ve been in the business continuity and resilience industry for over 20 years and I still make it a point to be like a sponge and try to learn something new every day. That approach is even more critical for those who are new to the industry.

Hello everyone, welcome to episode 47 - as the Resilience Think Tank presents the Resilient Journey podcast! My guest this week is friend, and co-conspirator James Green.

Listen as James introduces the spotlight of the Resilience Think Tank in Q3 of 2022 – The Next Generation of Resilience Professionals. James and I cover:

5 things that new professionals can do to broaden their horizons
Why it’s okay to change your point of view
The value of taking a long-term view of life and your career

And it wouldn’t be an interview with James Green if there wasn’t a controversial moment.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 46 - Protecting Your Company’s Reputation in a Crisis - With Larry Walsh

Mon, 11 Jul 2022 08:06:30 -0300

I want you to picture yourself in a long hallway. On the walls, as far as you can see, there are pictures. Framed photographs of organizations entrenched in a public crisis. I’m curious, what companies come to mind?

Hello everyone, welcome to episode 46 - as the Resilience Think Tank presents the Resilient Journey podcast! This week I’m joined by Larry Walsh, Vice Chairman of the Hawthorn Group a public affairs firm that has been helping organizations for over 30 years.

More and more issues are playing out in the public arena – and dragging corporations into them. A crisis can damage a company’s reputation. Larry gives us some great insights including:

That what CAN be known, WILL be known
When you should respond to negative comments on social media
That values are the foundation of a company’s reputation

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Connect with The Hawthorn Group here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 45 - Personal Preparedness as Part of Your Resilience Strategy - with Bob Keller

Tue, 05 Jul 2022 07:09:29 -0300

I have been doing business continuity and resilience a long time and I’m going to admit something to you. This week’s guest introduces a concept that I have almost completely overlooked throughout my career. Personal preparedness as part of a resilience strategy.

Hello everyone, welcome to episode 45 - as the Resilience Think Tank presents the Resilient Journey podcast!

This week I’m joined by Bob Keller. I saw Bob speak at a conference recently and knew he was the perfect guest for the podcast. Listen as Bob explains:

That corporations need to consider the human element of their continuity plans
Why we need to push personal preparedness as part of the BCM program
The fact that the business is only as resilient as their plan – but the plan is only as effective as the people who run it!

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Connect with Bob here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 44 - Michele Turner. A Methodology for Business Continuity Management

Mon, 27 Jun 2022 07:25:52 -0300

If I’m 100% honest, I don’t know why cheerleaders have to spell everything. “Be aggressive. B-E aggressive.
B-E A-G-G-R-E-S-S-I-V-E. What’s the point?

Hello everyone, welcome to episode 44 - as the Resilience Think Tank presents the Resilient Journey podcast! This week I’m joined by Michele Turner. Michele is going to spell for us today as she walks us through her methodology for business continuity program development.

This is based on Michele’s latest book Lessons Learned: Short Stories of Continuity and Resilience.

As we work our way through the word “PARSE”, we will discuss:

Tips if you’re having trouble getting executive level support
Making sure your program demonstrates VALUE
The use of Risk Assessments
How sometimes we need to slow down to speed up
Why it’s important for you to have a personal career strategy
How our unique view of the organization can help develop resilience strategies

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Connect with Michele here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 43 - The (Not What You Think) Values of Exercising with Lester Chng

Mon, 20 Jun 2022 07:06:38 -0300

Tabletops, functional exercises. We’ve run them and have a pretty good idea of what to do. When you think about running an exercise, you might feel like you know all there is to know. What if I said I could teach you something new?

Hello everyone and welcome as the Resilience Think Tank presents the Resilient Journey Podcast. Welcome to episode 43. This week I’m joined by Lester Chng, former naval officer and head of Cyber and Crisis Security Exercise Management at Bank of Montreal. In this episode you’re going to learn something new about exercising.

Today we discuss:

How to leverage exercising to enhance our operational resilience
How to use drills as part of effective exercises
What do we mean by exercise workshops?

The bottom line is – we are going to make a positive impact on the way we think about exercising.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Connect with Lester here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 42 - The #Antiwork Movement and Your Resilience

Mon, 13 Jun 2022 07:20:10 -0300

When you think of the great resignation, what do you imagine? Do you picture mid to upper level executives switching jobs?

What about minimum wage earners? Do you think about them? What about the anti-work movement? How can that affect your organization’s resilience?

Hello everyone and welcome as the Resilience Think Tank presents the Resilient Journey Podcast.

Welcome to episode 42. This week I’m going to speak about the anti-work movement and:

How staffing shortages are affecting the service industry
How minimum wage jobs are likely to affect your supply chain
Why staffing shortages matter
And a couple of things you can be looking out for within your own organization.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 41 - Foreseeable Risk, Are You Prepared for Violence at Work? - with Steve Crimando

Mon, 06 Jun 2022 07:18:51 -0300

According this week’s guest, recent events related to gun violence in the United States reinforce the need for every employer, organization or municipality to make sure they are prepared. This is – foreseeable risk.

Hello everyone and welcome as the Resilience Think Tank presents the Resilient Journey Podcast. My guest this week is Steve Crimando, a subject matter expert and trainer specialized in human factors/behavioral sciences in homeland and corporate security, anti-terrorism, violence prevention and intervention, emergency and disaster management. This week, Steve and I discuss:

How organizations can prepare for violence in the workplace
How sticky phrases can help drive home key messages in high stress situation
Why you need to be surgical in your delivery of messages during a crisis
And an interesting take on the fact that every crisis has a human aspect to it.

Learn more about the Resilience Think Tank here.

Connect with Steve Crimando here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 40 - Mass Shootings. Enough is Enough! - with Vince Davis

Mon, 30 May 2022 09:11:10 -0300

According to the Gun Violence Archive, a mass shooting is when there are 4 or more victims in a single incident. The US has experienced over 50 mass shootings, with more than 70 dead and nearly 300 wounded, and that’s in May of 2022 alone!

Hello everyone and welcome as the Resilience Think Tank presents the Resilient Journey Podcast. Welcome to episode 40. My guest this week is preparedness expert Vince Davis and if you haven’t guessed it, our topic is gun violence, specifically mass shootings in the US.

This week, Vince and I discuss:

Is this a gun problem or a morality issue?
What is “the bad man drill”?
What you should be doing within your own organization to be as ready as possible for an active shooter event.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Connect with Vince Davis here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 39 - A Resilient Workforce with Jamie Gassmann (Part 2)

Mon, 23 May 2022 13:27:16 -0300

If you’re a business continuity professional, this is a topic that deserves your attention. It will help your organization be more resilient and I would encourage you to pay attention to the next 28 minutes or so.

Hello everyone and welcome as the Resilience Think Tank presents the Resilient Journey Podcast. Welcome to episode 39.. This is part 2 of my conversation with Vice President of Marketing for R3 Continuum – Jamie Gassmann. This week, Jamie explains:

How a more resilient workforce allows your organization to bounce back faster
Some misconceptions about mental health in the workplace
And we discuss how a leader can be effective in a crisis situation when they’re struggling to deal with it themselves.

But first, here’s a brief word from Ashley at the Resilience Think Tank.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Connect with Jamie Gassmann here.

Learn more about R3 Continuum here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 38 - Mental Health in the Workplace with Jamie Gassmann (Part 1)

Mon, 16 May 2022 07:36:17 -0300

Hello everyone and welcome as the Resilience Think Tank presents the Resilient Journey Podcast.

Welcome to episode 38.

My guest this week is Vice President of Marketing for R3 Continuum – Jamie Gassmann. In the first of 2 episodes with Jamie, we discuss an area of focus for the think tank in Q2 – mental health.

Jamie and I will cover an area that should get your interest as a business continuity and resilience professional – the idea that business resilience has to start with your people.

Jamie will catch us up on trends related to stress in the workplace as people return to the office.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Connect with Jamie Gassmann here.

Learn more about R3 Continuum here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 37 - The Great Resignation with Margaret Millett

Mon, 09 May 2022 07:06:04 -0300

The phrase "May you live in interesting times" is an expression that is claimed to be an ancient Chinese curse. While it might sound like blessing, it rarely is. Living through the pandemic and now the great resignation, these are indeed interesting times.

Hello everyone and welcome to episode 37 of the Resilient Journey. My guest today is one of those people we claim needs no introduction. Industry icon Margaret Millett joins me this week on the podcast as we talk about the great resignation.

Listen as Margaret discusses how the great resignation may create critical gaps in your organization, how to adjust business continuity practices to help organizations be more prepared, and why you might even want to consider changing some things in your BIA.

We also get into some practical advice for helping business continuity and resilience professionals head off some problems before they occur.

To connect with Margaret, click here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 36 - Making Good Decisions During a Cyberattack

Mon, 02 May 2022 06:46:41 -0300

If you’ve never had to respond to a cyberattack or been forced to make difficult time-sensitive decisions, and if you haven’t given serious thought to how you would respond, it’s safe to say you could be headed for a whole lot of trouble.

Hello everyone and welcome to episode 36 of The Resilient Journey podcast, sponsored by ClearRisk.

Today I want to get you started on the road to effectively responding to a cyberattack.

We will discuss why this isn’t just an IT problem, how to involve your crisis management team and how to be as prepared as possible to make those difficult decisions.

Cyber crime is on the rise, and with everything going on in the cyber world, can you really afford not to pay attention?

Be sure to follow The Resilient Journey! We sure do appreciate it!

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 35 - The Human Side of a Disruptive Event with Jody Copeland

Mon, 25 Apr 2022 07:38:11 -0300

As a Business Continuity or Crisis Management professional, it’s important for us to understand the human side of a disruptive event. And if we have insights into the best way to help employees after a trauma, we’re one step ahead of the game.

Welcome to episode 35 of the Resilient Journey podcast, sponsored by ClearRisk.

Today I’m joined by Jody Copeland, a registered psychotherapist.

Listen as Jody tells us what employers should do to support employees post-trauma, the effects of an unsupported employee and Jody encourages employers to get curious about their employees after a traumatic event.

And if you’re struggling with something you just can’t shake, Jody has some advice for you too.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to learn more about Jody? Click here

Email Traci directly here: info@beyondtrc.com

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 34 - A Story of Personal Resilience with Traci Powell

Mon, 18 Apr 2022 07:49:10 -0300

My friends at the Resilience Think Tank have a series of articles called “What Resilience Means to Me”.

For some resilience is operational or organizational. But for others, it’s deeply personal.

Hello everyone and welcome to episode 34 of The Resilient Journey podcast sponsored by ClearRisk. Today we get personal. My guest is Traci Powell.

Traci is the founder of a woman’s counseling and trauma recovery center called The Rebuilt Woman.

Traci is a survivor of childhood sexual and emotional abuse and today she is dedicated to providing help to lead her patients to true, lasting healing.

We’re going to talk about everything from overcoming trauma to how to reconnect with yourself and those closest to you.

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to learn more about Traci and The Rebuilt Woman? Click here

Email Traci directly here: traci@therebuiltwoman.com

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 33 - Exercising Best Practices with Rob Burton

Mon, 11 Apr 2022 09:01:03 -0300

Practically every practitioner in the world knows that we have to do it. Some do it. And some do it very well. Some don’t do it at all. We’re talking about exercising today on the Resilient Journey.

Hello everyone and welcome to episode 33 of the Resilient Journey podcast sponsored by ClearRisk. Today we’re talking to a man who runs exercises for a living. Rob Burton is my guest today. Listen as Rob describes five steps to meaningful exercises, the importance of having a solid scenario and why having meaningful exercises will demonstrate the value of your program to your organization.

And – what makes an exercise successful?

Be sure to follow The Resilient Journey! We sure do appreciate it!

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to learn more about Rob? Click here

Here’s the link to the ICMC 2022 Conference – Click here

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 32 - How to Grow and Evolve as a Resilience Professional with Alex Fullick

Mon, 04 Apr 2022 07:35:39 -0300

I’ve always said that the main reason I started this podcast was because I love asking questions and gathering information that helps other people grow. My guest today feels exactly the same way.

Hello everyone and welcome to episode 32 of the Resilient Journey podcast, sponsored by ClearRisk. Today I’m joined by a really interesting guest – Alex Fullick joins me for a very important conversation about how we as Resilience professionals need to continue to evolve and grow. We talk about why we need to be collaborative, adaptive and flexible and what topics we need to be paying attention to right now.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to learn more about Alex? Click here or email him at mailto:alex@stone-road.com

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 31 - Tips to Effective Leadership with Sean Vanslyke

Mon, 28 Mar 2022 07:13:18 -0300

Hello everyone and welcome to episode 31 of the Resilient Journey podcast, sponsored by ClearRisk. Today I’m joined by the CEO of SEMO Electric Cooperative. He’s the host of the Friday Feature, a short weekly video clip of positivity. His name is Sean Vanslyke, and he is a leader. And that’s what we’re going to discuss today – leadership.

Listen as Sean provides six tips for being a leader, even if you’re a team of one. He discusses how to remain positive if things go wrong. And I even get a little personal with a story of my own.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to learn more about Sean? Click here.

Catch two of Sean’s favorite Friday Features here:

#13: https://youtu.be/GKYVQu91iG4

#46: https://youtu.be/p2vLCysMzwE

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 30 - Must Have Leadership Skills for Resilience Professionals with Alexandra Hoffmann

Mon, 21 Mar 2022 07:44:28 -0300

Hello everyone and welcome to Episode 30 of the Resilient Journey podcast, sponsored by ClearRisk.

My guest this week – Alexandra Hoffmann joins us from France, as we kick off a two-part series on leadership.

Listen today as Alexandra reminds us why we can’t interchange the terms business continuity and resilience, she talks about the leadership skills resilience professionals need to demonstrate and explains how to handle situations when you need to ask for help, and discusses how being a CEO and mother isn’t for the faint of heart. Be sure to follow The Resilient Journey! We sure do appreciate it!

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to learn more about Alexandra? Click here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 29 - Climate Change, Emergency Management and You - with Dr. Samantha Montano

Mon, 14 Mar 2022 07:35:33 -0300

Hello everyone and welcome to episode 29 of The Resilient Journey podcast, sponsored by ClearRisk.

Today I’m joined by author, speaker and professor, Dr. Samantha Montano.

Listen as Dr. Montano speaks of inconvenient truths related to emergency management post Katrina, and discusses changes in our climate that should cause risk managers and resilience professionals to take notice.
I ask her why certain demographics deny climate change and how to combat skepticism.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to learn more about Dr. Montano? Click here.

Learn more about Samantha’s book “Disasterology”. Click here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 28 - Ukraine 2022: Business Resilience in Action - with Nazariy Zhovtanetskyy

Mon, 07 Mar 2022 06:46:10 -0400

Hello everyone and welcome to a special edition of the Resilient Journey podcast sponsored by ClearRisk.

Today I’m joined by the Chief Strategy Officer for N-Ix, Nazariy Zhovtanetskyy.

I interviewed Nazarii from his home in western Ukraine on March 3, 2022 – one week after Russian troops began their invasion of Ukraine.

Nazariy’s company, N-Ix is a software development company. They have 1,800 employees, with 1,000 in or around Lviv in the west and the remainder were based in Kyiv and Kharkiv.

Their story is one of resilience in action. It’s impressive. It’s worth listening to.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to learn more about N-iX? Click here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 27 - Managing Cyber Threats for Resilience with Karla Reffold

Mon, 28 Feb 2022 07:48:24 -0400

Hello everyone and welcome to Episode 27 of the Resilient Journey podcast sponsored by ClearRisk. Today I’m joined by the COO of Orpheus Cyber, Karla Reffold.

Listen as Karla provides practical advice about understanding risks related to cyber and supply chains, she talks about managing your vulnerabilities effectively and explains the difference between vulnerabilities and threats.

As a bonus, Karla gives us some great advice how we can all encourage our daughters and grand daughters to get into the cyber industry.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to connect with Karla? Click here.

Want to learn more about Orpheus Cyber? Click here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 26 - Making Your Supply Chain More Resilient - with Betty Kildow

Mon, 21 Feb 2022 07:34:56 -0400

Hello everyone and welcome to episode 26 of the Resilient Journey podcast sponsored by ClearRisk. Today I’m joined by longtime member of the business continuity industry, fellow of the BCI and expert on supply chain resilience – Betty Kildow.

Listen as Betty provides practical tips for making supply chains more resilient.

Betty gives advice on how to leverage risks and vulnerabilities, shares what questions you need to ask your suppliers and explains how not to turn collaboration into a turf war.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to connect with Betty? Click here or at bettykildow@gmail.com

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 25 - Why Diversity = Better Outcomes Post Disaster with Chauncia Willis

Mon, 14 Feb 2022 07:48:55 -0400

We talk about organizational resilience, operational resilience and personal resilience. But what about community resilience? And what about resilience in communities of color?

Hello everyone and welcome to episode 25 of the Resilient Journey podcast sponsored by ClearRisk. In this episode, I’m honored to be joined by founder and CEO of the Institute for Diversity and Inclusion in Emergency Management – Chauncia Willis. Listen as Chauncia shares how the I-DIEM is interrupting the cycle of bias, the impact of bias on employees and how a more diverse team leads to better outcomes post disaster.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to connect with Chauncia? Click here.

Check out Chauncia’s book Stretching. Click here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 24 - Making Risk Leaders More Efficient - with Craig Rowe

Mon, 07 Feb 2022 07:46:07 -0400

We’ve all heard the popular idiom ‘work smart not hard’. Well, in 2022 there are a lot more tools at your disposal to not only help you work smarter, but also to make you more efficient.

Hello everyone and welcome to the Resilient Journey podcast, sponsored by ClearRisk. Today we are joined by Founder and CEO of ClearRisk – Craig Rowe. I asked Craig to join me today, not because he’s the CEO, or because he’s the sponsor of the program. Craig is here because of his insight regarding risk management and how software tools can free you up to tasks of higher value. Craig talks about the difference between having good data and good information – and points out where organizations often suffer when it comes to managing risk and resilience.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to connect with Craig? Click here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 23 - What is Resilience? with Sarah Garrington

Mon, 31 Jan 2022 08:02:45 -0400

The business continuity industry is at a very pivotal crossroad. Many people are asking about the difference between resilience and business continuity, or how to tie risk management and business continuity together – well this episode will help.

My guest this week is Sarah Garrington. Sarah is the head of resilience for a law firm based in the UK. She is a conference speaker and frequent podcast guest and is very well spoken on the topic of operational resilience, organizational resilience…and just resilience in general. In today’s episode Sarah explains the difference between business continuity and resilience and gives some practical advice for how resilience professionals can work with the risk management team and leverage data to make the organization more resilient.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to connect with Sarah? Click here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 22 - The Relationship Between Risk Management and Resilience - with Rodney Hill, CRO

Mon, 24 Jan 2022 07:21:40 -0400

Relationships are important in business. But what about the relationship between Risk Management and Resilience?

Hello everyone and welcome to episode 22 of the Resilient Journey podcast, sponsored by ClearRisk. This week I’m joined by one of the most dynamic business leaders I’ve ever had the opportunity to work for. He’s the Chief Risk Officer for OMERS in Toronto – it’s Rodney Hill.

In this episode, Rodney discusses that relationship between risk management and resilience and how to how to identify those areas of the business that matter to your executives so that your actions get proper attention. He even discusses the right way to identify which risks deserve your attention.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to connect with Rodney? Click here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Episode 21 - Inside the Mind of a Consultant with Mark Hoffman

Mon, 17 Jan 2022 08:04:07 -0400

In last week’s episode, we took you inside the mind of a C Suite executive. This week, we’re going into a much scarier place – the mind of a consultant. And it’s not just any consultant – it’s ME!

Hello everyone and welcome to episode 21 of the Resilient Journey podcast sponsored by ClearRisk. This week I’m your guest and I’m joined by Resilience Think Tank co-founder Ashley Goosman who is stepping in as guest host.

In this episode, Ashley asks me about resilience, we talk about the podcast – and a little later in the episode I give some advice to anyone who wants to be a consultant. We also talk about an old-time radio show’s influence on the Resilient Journey.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to learn more about Mark? Click Here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 20 - How to Advance Your Career with Steve Strout

Mon, 10 Jan 2022 07:25:24 -0400

Do you want to advance your career? Have you often thought that you’d like to get inside the mind of your executives so that you knew what was important to them? Well, you’re in the right place because that’s exactly what we’re going to do.

Hello everyone and welcome to episode 20 of the Resilient Journey podcast, sponsored by The Resilience Think Tank. Today we have the privilege of speaking with a man who not only has spent the majority of his career on the "C Suite" – but he has helped more than two dozen of his colleagues attain that position as well. My guest today is Steve Strout. Steve is the President of Miovision. In addition to being a CEO, he’s been a CIO, COO, CISO, and CTO.

We’re going to learn some techniques for advancing your career, like gaining allies, building your sphere of influence and building a track record.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Want to learn more about Steve? Click Here

Want to learn more about Mark? Click Here.

Episode 19 - The Best Moment of 2021

Mon, 27 Dec 2021 08:43:54 -0400

Thank you for listening to The Resilient Journey podcast!

Please follow us on Apple Podcasts, Google Podcasts, Spotify, Amazon Music or wherever you listen - like Podbean for example.

This episode replays some of the best moments from our first "year" (We started in September).

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to speak with Mark? Reach out here.

If you are interesting in being a guest on the podcast, please let me know!

Special thanks to Bensound for the music.

Episode 18 - Mental Health & Personal Resilience with Luke Bird Part 2

Mon, 20 Dec 2021 08:43:34 -0400

Welcome to The Resilient Journey!

Today we wrap up an important and deeply personal conversation with Luke Bird on the topic of mental health and personal resilience in the face of a life changing crisis. Luke is a global award-winning continuity & resilience professional and Global Board Director for the BCI.

He’s also someone who recently experienced a mental health crisis after the sudden and unexpected loss of a sibling. And today, Luke shares how to worked his way through the crisis.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to learn more about Luke? Click Here

Want to speak with Mark? Reach out here.

Special thanks to Bensound for the music.

Episode 17 - Mental Health & Personal Resilience with Luke Bird, Part 1

Mon, 13 Dec 2021 06:53:28 -0400

Do you consider yourself to be an emotionally strong person? Maybe you feel like you deal with difficult circumstances well? Let me ask you this, are you strong enough to admit when you need help?

Today we start an important and deeply personal conversation with Luke Bird on the topic of mental health and personal resilience in the face of a life changing crisis. Luke is a global award-winning continuity & resilience professional and Global Board Director for the BCI.

He’s also someone who recently experienced a mental health crisis after the sudden and unexpected loss of a sibling. This is a special two-part episode that you’re going to want to share across your network..

Be sure to follow The Resilient Journey! We sure do appreciate it!

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to learn more about Luke? Click Here

Want to speak with Mark? Reach out here.

Special thanks to Bensound for the music.

Episode 16 - Bias and Diversity with Lisa Jones & Andreas Bryant

Mon, 06 Dec 2021 09:16:04 -0400

We’ve all heard the phrase ‘fight fire with fire’, but how do you fight bias? Do you fight bias with bias? And how do you handle the very dangerous unconscious bias?

Hello everyone and welcome to the Resilient Journey podcast sponsored by ClearRisk. Today we wrap up our series on diversity in the resilience industry by speaking with two of my co-founding members of the Resilience Think Thank, Lisa Jones and Andreas Bryant. We’re going to talk about conscious and unconscious biases in the work place, educational biases, how confidence plays a part in how we respond to bias, mentorship and what we can do to be allies to those around us.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to learn more about Lisa? Click here

Want to learn more about Andreas? Click here

Want to learn more about the Resilience Think Tank? Click here

Want to speak with Mark? Reach out here.

Special thanks to Bensound for the music.

Episode 15 -Women in Resilience with Rina Singh

Mon, 29 Nov 2021 06:53:21 -0400

Hello everyone and welcome to Episode 15 of the Resilient Journey podcast sponsored by ClearRisk. Today we continue our series on diversity in the resilience industry by speaking with my good friend and massive contributor to the resilience industry Rina Singh.

Rina is the host of the Resilience Pod podcast and is chair of the BCI’s women in resilience group. She’s insightful and deliberate about empowering women in our industry to be more confident as they pursue their goals and work towards equity in the workplace.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to learn more about Rina? Click here

You won’t want to miss Rina’s podcast – the Resilience Pod. Click here

Want to speak with Mark? Reach out here.

Special thanks to Bensound for the music.

Episode 14 - Racial Inequity in Resilience (Part 2) with Vince Davis

Mon, 22 Nov 2021 08:01:07 -0400

It’s episode 14 of The Resilient Journey! Our conversation with Vince Davis continues right where we left off at the end of episode 13. Our conversation about racial inequity continues with practical advice about confidence and never being outworked.

Vince has a storied career in emergency management including time spent with FEMA, Homeland Security and even some work in the private sector. He’s an author, conference speaker and leader in the emergency management industry.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to learn more about Vince? Click here

Here is the link to Vince’s website – Preparedness Matters. Click here

Want to speak with Mark? Reach out here.

Special thanks to Bensound for the music.

Episode 13 - Racial Inequity in Resilience (Part 1) with Vince Davis

Mon, 15 Nov 2021 02:58:54 -0400

Without a doubt, this is the most important set of conversations I’ve ever had in my career. Today we start a four-part series on diversity in the resilience world. Trust me, you won’t want to miss this.

You may be a little hesitant to listen to a conversation about diversity. Maybe you even rolled your eyes when you saw the title of this episode. But believe me, this will be an informative series.

*** This is a special two-part episode ***

My guest today is Vince Davis. Vince has a storied career in emergency management including time spent with FEMA, Homeland Security and even some work in the private sector. He’s an author, conference speaker and leader in the emergency management industry.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to learn more about Vince? Click here

Here is the link to Vince’s website – Preparedness Matters. Click here

Want to speak with Mark? Reach out here.

Special thanks to Bensound for the music.

Episode 12 - Principles of Good Business Communications with Dianne Chase

Mon, 08 Nov 2021 07:10:55 -0400

Be sure to follow this podcast to be notified of future episodes! Plus, it helps us in our rankings!

Today we wrap up our series on Crisis Communications with episode 12 of The Resilient Journey podcast, sponsored by ClearRisk.

My guest today is Dianne Chase. Dianne is the President and CEO of Chase Media. She founded Chase Media after an award-winning career in broadcast journalism as a news director, anchor and reporter. In this episode Dianne explains how to position your organization as the vindicator during a crisis and reminds us that communication done well is based on principles that don’t change.

Quotable: "Nothing good ever came from poor communications."

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to learn more about Dianne? Click here

Here is the link to Chase Media’s website. Click here

Want to speak with Mark? Reach out here.

Special thanks to Bensound for the music.

Episode 11 - Preparing for a Successful Media Interview with Warren Weeks

Mon, 01 Nov 2021 07:11:18 -0300

Welcome to The Resilient Journey sponsored by ClearRisk!

Please follow The Resilient Journey to be alerted when new episodes are released!

In Episode 11, we’re continuing our series on Crisis Communications with one of North America’s leading media trainers – Warren Weeks.

Warren teaches spokespeople the art of the great media interview and he tells us how media training has changed over time.

In this episode Warren tells us the single most important thing you can do to achieve success in a media interview. You don’t want to miss this!

A shout out to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to connect with Warren? Click here.

Check out Warren’s website! Click here.

Want to speak with Mark? Reach out here.

Special thanks to Bensound for the jingle.

Episode 10 - Preparing Your Executives for a Media Interview with Brad Phillips

Mon, 25 Oct 2021 07:17:20 -0300

Welcome to The Resilient Journey! Please follow The Resilient Journey to be alerted when new episodes are released!

In Episode 10, we’re continuing our series on Crisis Communications with Mr. Media Training himself, Brad Phillips!

Brad is the President at Throughline Group, a public speaking and media training firm based in NYC with offices in Washington, DC. He hosts The Speak Good Podcast, which examines how we can use the power of communication for good.

His book, The Media Training Bible, has been Amazon’s top-selling title on the topic since its release in 2012. Prior to starting his businesses, Brad worked for ABC’s Nightline with Ted Koppel and CNN’s Reliable Sources, The Capital Gang and Late Edition with Wolf Blitzer.

Listen as Brad explains why confidence is key when it comes to a media interview and how to avoid common mistakes during an interview. This episode is a must-listen for those responsible for preparing a spokesperson.

A shout out to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to connect with Brad? Click here.

Check out Brad’s Speak Good podcast! Click here.

Want to speak with Mark? Reach out here.

Special thanks to Bensound for the jingle.

Episode 9 - How to Reclaim Control In a Media Crisis with Molly Baker McPherson

Mon, 18 Oct 2021 07:31:41 -0300

In Episode 9 of The Resilient Journey podcast, sponsored by ClearRisk, we begin a four-part series on Crisis Communications.

My first guest in this series is Molly Baker McPherson. Molly is an author, keynote speaker, public relations, and crisis communications expert.

Recently I had the opportunity to take a deep dive into Molly’s new book “Indestructible” and got to the heart of how to build an effective crisis communications strategy.

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to learn more about Molly? Click here

Check out Molly’s excellent podcast. Click here

Want to read Molly’s book? Click here

Want to speak with Mark? Reach out here.

Special thanks to Bensound for the music.

Welcome to the Resilient Journey! We’re continuing our first series of episodes dedicated to helping Resilience Professionals articulate the value we bring to the table.

My guest in Episode 6 is Ashley Goosman. Ashley is the business continuity and crisis management manager for Liberty Mutual Insurance. She’s a frequent conference speaker, blogger, has her own website dedicated to disaster resilience and…is one of the co-founders of the Resilience Think Tank.

Listen as Ashley discusses some valuable tips for Resilience Professionals to incorporate into their program as we seek to demonstrate value.

A shout out to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to connect with Ashley? Click here.

Check out Ashley’s website! Disaster Empire

Want to speak with Mark? Reach out here.

Special thanks to Bensound for the jingle.

Episode 8 -When it‘s Time to Find a New Job with Sean Watson

Mon, 11 Oct 2021 09:24:19 -0300

We wrap up our series helping Resilience professionals demonstrate value by coming to the realization that sometimes, it’s time to move on.

My guest in Episode 8 is Sean Watson. Sean is the Managing Director – Risk, Resilience and Cyber Security at Andersen Steinberg.

Listen as Sean tells us the state of the Resilience job market and as he explains why some organizations are going to lose some very valuable people.

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to learn more about Sean Watson? Click here.

Want to speak with Mark? Reach out here.

Special thanks to Bensound for the music.

Episode 7 - Being confident = being more resilient with confidence coach Susan Graves

Mon, 04 Oct 2021 07:39:50 -0300

Our focus on helping resilience professionals articulate value continues.

My guest in Episode 7 is Susan Graves. Susan is a career confidence coach who encourages us all to have confidence in our own value.

Listen as Susan explains how we can journal our successes to remind ourselves how much we’ve achieved. A more confident person is more likely to demonstrate value.

Susan also provides some great advice for dealing with an intimidating boss.

A shout out to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to learn more about Susan Graves? Click here.

Want to speak with Mark? Reach out here.

Special thanks to Bensound for the music.

Episode 6: Articulating Value - Part 2. Ashley Goosman

Mon, 27 Sep 2021 08:54:08 -0300

Welcome to the Resilient Journey! We’re continuing our series of episodes dedicated to helping Resilience Professionals articulate the value we bring to the table.

Listen as Ashley discusses some valuable tips for Resilience Professionals to incorporate into their program as we seek to demonstrate value.

A shout out to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to connect with Ashley? Click here.

Check out Ashley’s website! Disaster Empire

Read Ashley's PreparedEx article: Click here.

Want to speak with Mark? Reach out here.

Special thanks to Bensound for the jingle.

Episode 5 - Articulate Value in your Resilience Program - Part 1 with James Green

Mon, 20 Sep 2021 08:26:14 -0300

My guest in Episode 5 is James Green. James is an award winning Risk and Resilience thought leader, keynote speaker and a co-founder of the Resilience Think Tank.

Listen as James explains how we need to have a clear definition of value and how aligning with your organization’s culture can go a long way in helping you demonstrate value to your organization.

James says “I don’t think you can succeed in our industry without building relationships.” See why in this episode.

And James has some interesting advice for those of you stuck in a situation where your organization only wants to check of boxes to be compliant (rather than actually being resilient).

A shout out to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to learn more from James Green? Click here.

To learn more about the Resilience Think Tank, Click here.

Want to speak with Mark? Reach out here.

Special thanks to Bensound for the music.

Episode 4: Cyber Technology with Sean Sullivan

Tue, 07 Sep 2021 07:49:28 -0300

In the first three episodes we've focused on insurance and response techniques. In Episode 4 we focus more on technology by speaking with Sean Sullivan, CEO of Uzado.

Listen as Sean provides recommendations regarding backups, training and breach response.

A shout out to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to speak with Mark? Reach out here.

Want to connect with Sean? Click here.

Special thanks to Bensound for the music.

Episode 3: The Breach Coach with Imran Ahmad

Tue, 07 Sep 2021 07:41:39 -0300

A Breach Coach is the person provided by your insurance company to quarterback your team after a cyberattack.

In Episode 3 - I'm interviewing the Tom Brady of cyber quarterbacks, Imran Ahmad. Imran has incredible insights related to responding to a cyberattack, protecting legal privilege and how to navigate through the process of paying ransom.

Listen as Imran guides us through the process of interacting with a Breach Coach.

A shout out to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to speak with Mark? Reach out here.

Contact information for Imran: Click here. (Also includes links to various publications by Imran).

Special thanks to Bensound for the music.

Episode 2: Cybersecurity Incident Response with Patrick Bourk

Thu, 02 Sep 2021 16:52:17 -0300

Welcome to the Resilient Journey! We’re continuing our first series of episodes dedicated to the biggest risk facing organizations today - cybersecurity.

My guest in Episode 2 is Patrick Bourk. Patrick is the National Practice Leader for HUB International’s Cyber Liability Practice.

Listen as Patrick talks about trends in the cybersecurity industry, incident response plans, how to leverage legal counsel and why smaller companies cannot afford to ignore the cybersecurity risk.

A shout out to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to learn more from Patrick? Click here.

Want to speak with Mark? Reach out here.

Special thanks to Bensound for the music.

Episode 1: Cybersecurity Insurance with Kaitlin Upchurch

Thu, 02 Sep 2021 16:50:13 -0300

Welcome to the Resilient Journey! Our first four episodes are dedicated to the biggest risk facing organizations today - cybersecurity. We'll discuss insurance, cyber response, learn what a breach coach does and get some technical tips from a managed security service provider.

The cyber world is rocking right now. Ransomware is off the charts. You can’t go more than a few days without news of another major attack from Colonial Pipeline to Kaseya to T-Mobile! We are experiencing a surge and the cyber insurance industry has never had a more challenging year.

My guest in Episode 1 is Kaitlin Upchurch. Kaitlin is a Cyber Practice Leader for Marsh. She’s a senior insurance broker and risk advisor focused on corporate cybersecurity risk management.

Listen as Kaitlin explains what's going on right now with cyber insurance!

A shout out to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to learn more from Kaitlin? Click here.

Want to speak with Mark? Reach out here.

Special thanks to Bensound for the music.