🛎 In this episode of Marc Haine Live, we sit down with Senior HR Strategist, author, and future-of-work powerhouse Ranya Nehmeh, whose newest book In Praise of the Office argues that the workplace isn’t dead—it’s just misunderstood.

Ranya breaks down:  • Why hybrid work still isn’t working (and no, it’s not because people “don’t want to come in”)  • Why engagement is dropping even as flexibility rises  • How the office—used intentionally—becomes the home base for trust, collaboration, and culture  • The leadership blind spot that’s costing companies connection, creativity, and performance  • The future of work models that actually support belonging

You’ll walk away with practical tools to design a hybrid system that WORKS—one based on trust, purpose, and human connection rather than attendance tracking and hope.

If you’re a leader struggling with disengaged teams… or wondering why your hybrid policy is producing meh results… this episode hands you clarity on a silver platter.

Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com

Ranya Nehmeh is a senior HR strategist with expertise in people strategy, HR policy, leadership development, and talent management. She has held key HR roles at the OPEC Fund for International Development in Vienna and the European Central Bank in Frankfurt. She is a lecturer at the University of Applied Sciences for Management & Communication in Vienna and the author of In Praise of the Office: The Limits to Hybrid and Remote Work (2025) and The Chameleon Leader: Connecting with Millennials (2019).   Ranya holds a master’s in industrial relations and human resource management from the London School of Economics & Political Science (LSE) and a Doctor of Business Administration from the Swiss Management Center in Zug. Her recent articles, co-authored with Wharton professor Peter Cappelli, include “Hybrid Still Isn’t Working” (Harvard Business Review July/August 2025), “Sustainable Agility: How HR Can Survive the Rapid Pace of Change” (People + Strategy Journal, SHRM, July 2024), “It’s Time to Do Away with ‘Dry Promotions,’” (Harvard Business Review, July 2024) and “HR’s New Role” (Harvard Business Review, May/June 2024 magazine).

Get her book: In Praise of the Office: The Limits to Hybrid and Remote Work. 

 www.ranyanehmeh.com info@ranyanehmeh.com

  / ranyanehmeh     / ranyanehmeh     / ranya.nehmeh      / @ranya.nehmeh  

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• IN: https://instagram.com/MarcJLHaine
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

Flood. Cyberattack. System failure. Security threat.

Most organizations believe they’re prepared because they have a disaster plan.  But when a real emergency happens, something unexpected occurs: people freeze.

This phenomenon—known as the bystander effect—can paralyze organizations at the exact moment decisive action is needed.

In this episode of Marc Haine Live, Marc sits down with Disaster Patrick, a crisis response expert known for stress-testing disaster programs in extreme environments.

Patrick shares how leaders can replace outdated disaster plans with something far more effective: an Elite Crisis Team mindset.

Disaster Patrick isn’t your ordinary disaster professional; he stress-tests disaster programs them in the most extreme environments on earth. From performing 28 hours of non-stop CPR to testing engineering limits of Lego Structures in 200-mile-per-hour wind tunnels, he’s the mastermind behind the C3 Method: Command, Communicate, and Carry Out. Through his 'Disaster Lab' on YouTube, he’s helping businesses move beyond the 'red binder' to build elite teams that don't just survive a crisis—they command it.

www.disasterpatrick.com ‪@DisasterPatrick‬ 

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• IN: https://instagram.com/MarcJLHaine
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

Here’s the uncomfortable truth: satisfaction isn’t loyalty. And in today’s marketplace, frustration isn’t a surprise anymore… it’s expected.

In this episode of Experience Leadership, I sit down with globally recognized customer experience expert David Avrin, author of Ridiculously Easy to Do Business With, to tackle one of the biggest and most expensive problems organizations face: built-in friction.

Policies. Procedures. Silos. “That’s just how we do it.” All of it adds up to customer frustration—and your customers are reacting.

David shares powerful research from 2026, revealing that when customers encounter friction, only 14% do nothing. The other 86% take action—and most of that action hurts your business. They leave. They tell others. They disengage.

We unpack:  • Why customer satisfaction is no longer a reliable predictor of loyalty  • Why customers now give only one or two chances  • Why your most dangerous customers rarely complain  • And how to use behavioural research to predict what frustrated customers will actually do

If you want to attract, retain, and protect your customers in a market where switching is easy and patience is thin, this conversation is your wake-up call.

🚨 Get David's 2026 Report here 👉🏼 https://www.ridiculouslyeasy.com/report

One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in over 30 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses. 

David's insights have been featured on thousands of media outlets around the world. He is also the author of seven books, including the acclaimed: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (and How to Win Them Back), The Morning Huddle, and his newest book, Ridiculously Easy to Do Business With. 

ridiculouslyeasy.com https://www.instagram.com/therealdavidavrin https://www.youtube.com/channel/UCtH4DdaOhbturnA9OI80kPw https://www.facebook.com/DavidAvrinFans https://www.linkedin.com/in/davidavrin/

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• IN: https://instagram.com/MarcJLHaine
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

 In this episode of Marc Haine Live, Growth Leader Rick Denley reveals why courageous leadership is the missing piece in attracting, engaging, and retaining high-performing teams. Only 44% of employees are fully engaged at work. That means most teams are underperforming — and many leaders don’t even realize it.

In this conversation, you’ll learn:  • Why trust is the new competitive advantage  • How to empower people through purpose and participation  • Why investing in growth keeps top performers  • The difference between control-based and trust-based leadership  • Practical steps to become a courageous leader

If you want people to rise with you — you must lead in a way worth rising for.

Website: https://rickdenley.com/ Instagram: https://www.instagram.com/rick_denley/ LinkedIn: https://www.linkedin.com/in/rickdenley/

Book: REINVENT YOURSELF

Rick is a courageous leader. Having led multinational corporations for decades and coaching high-level executives, entrepreneurs and athletes. Looking to share his learnings, he wrote what became a best-selling book entitled ’REINVENTEDYOURSELF, a blueprint to assist people to make courageous changes through any mess, mission or movement they are on. Drawing on his personal experiences of change, he himself changed to pursue his dream of entrepreneurship by founding Peak Performance Leadership. 

His solopreneur efforts help others grow into their best version of themselves. Leveraging his career and life experiences, he shares his successful Change Growth Formula to thousands through his speaking, coaching and consulting. Rick is a sought-after keynote speaker and renowned coach. Rick’s philanthropic efforts as an amateur boxer and triathlete raise funds to end cancer in our lifetime. Rick Denley is a COURAGEOUS LEADER!  He is the best-selling author of REINVENT YOURSELF, and a top authority on growth through CHANGE LEADERSHIP. With over 30 years of scaling and growth success—leading multinational corporations, coaching executives, and professional athletes—Rick EMPOWERS LEADERS to transform and maximize their INFLUENCE AND IMPACT. 

His philanthropy involves being an UNDEFEATED AMATEUR BOXER and TRIATHLETE, raising funds & awareness for cancer research at The Princess Margaret Hospital. As an award-winning international COACH, CONSULTANT & SPEAKER, Rick has INSPIRED THOUSANDS worldwide to break barriers and reach THEIR PEAK PERFORMANCE.

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• IN: https://instagram.com/MarcJLHaine
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

In this episode of Marc Haine Live, Canada’s Small Business Professor Brad Poulos explains why many of the problems owners obsess over aren’t real problems at all—and why stepping back can sometimes be the most profitable move you make.

You’ll learn: • Why most businesses fail from small mistakes, not big ones • How decision overload destroys scale and cash flow • When growth is actually the wrong goal • Why letting go is a leadership skill—not a risk

This episode is a must-watch for founders, operators, and managers who want a business that works for them—not one they constantly rescue.

Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com

Brad Poulos—known as Canada’s Small Business Professor—helps entrepreneurs think clearly about hard decisions.

He’s not a theorist. He’s an operator.

Brad has started businesses, sold some, closed others, and scaled a startup to #8 on the Profit 100 list. He has raised capital as a public company CEO on both Wall Street and Bay Street. In other words, he’s lived the pressure, the payroll anxiety, the growth excitement—and the occasional “what was I thinking?” moment that comes with building something real.

For the past 16 years, Brad has taught entrepreneurship, strategy, and small business at Toronto Metropolitan University, where he also launched Canada’s first Cannabis Essentials course series. He is the author of Most Problems Solve Themselves and The Small Business Operator’s Manual, and co-author of From Pitch to Payoff.

Brad’s philosophy is simple: Build a business that is profitable, focused, and built to last.

No startup theatre. No jargon. Just practical operating principles that work in the real world.

📍 Website: bradpoulos.com 📧 Email: brad@poulos.com 🔗 LinkedIn: https://www.linkedin.com/in/bradpoulos/ 📘 Facebook: https://www.facebook.com/brad.poulos

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• IN: https://instagram.com/MarcJLHaine
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

And that belief is quietly costing them trust, momentum, and results.

In this episode of Marc Haine Live, I’m joined by Dr. Scott Hutcheson, professor and author of Biohacking Leadership, to challenge one of leadership’s most dangerous myths: that good intentions equal positive impact.

Scott explains why leadership impact is shaped less by strategy and more by the biological and behavioural signals leaders send every single day—often without realizing it. When those signals create stress, uncertainty, or inconsistency, even highly competent leaders see their impact stall or backfire.

In this conversation, we unpack:

• What leadership impact really is (and why most leaders misunderstand it)
• Why small, repeatable behaviours matter more than charisma or expertise
• How inconsistency quietly erodes trust—even when decisions are “right”
• Practical ways to increase impact without working harder or saying more

If you’ve ever thought, “I don’t get it—I’m doing everything right,” this episode might explain exactly what’s happening.

Dr. Scott Hutcheson is a professor, author, and practitioner whose work focuses on leadership, team, and organizational performance through the biology of behaviour. He’s worked with over 4000 leaders from 147 different countries.

www.scotthutcheson.com

Linkedin:   / scotthutcheson  

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• IN: https://instagram.com/MarcJLHaine
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

 In this episode of Marc Haine Live, Business Bottleneck & Flow Expert Camilla Bignell reveals why businesses stall even when teams are working flat out. We explore how unclear ownership, messy handoffs, and inconsistent decision-making quietly drain time, money, and energy—and what leaders can do to restore flow without burning out their people.

Camilla Bignell is a Business Bottleneck & Flow Expert known for her “no judge, gentle nudge” approach. She helps service-based business owners and teams stop blaming or overworking the wrong thing by restoring flow where it breaks first… clarity, communication, and follow-through - so the business runs with less scrambling and more enjoyment.

www.camillabignell.com  Camilla@CamillaBignell.com  LinkedIn: https://www.linkedin.com/in/camillabignell/  Facebook: https://www.facebook.com/CamillaBignellCoaching  

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• IN: https://instagram.com/MarcJLHaine
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

If your customer acquisition costs have skyrocketed, your SEO traffic has tanked, your Meta ads cost more than your last vacation, and your team is drowning in a dozen disconnected tactics… you’re not alone. And — spoiler alert — it’s not your fault.

In this episode of Marc Haine Live, we sit down with Skip Wilson, The Advertising Systems Architect, to unpack why the old marketing playbook has collapsed and what business operators need right now to stay profitable in today’s fragmented, volatile advertising landscape.

Skip Wilson is the CEO and co-founder of DRAFT Media Partners, a multi-division ad-tech and advertising operating system serving brands, agencies, franchises, and high-growth businesses across the country. He specializes in helping business operators transform chaotic marketing into unified, profitable systems that work across every advertising platform. Skip has worked with hundreds of companies and manages millions in advertising spend annually. His mission is simple: bring structure, clarity, and results back into advertising.

 https://draftmediapartners.com/ info@draftmediapartners.com

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• IN: https://instagram.com/MarcJLHaine
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

🛎  In this episode of Marc Haine Live, I sit down with communication strategist Jake Stahl, the creator of Neurostrategy, to unpack why conversations stall, follow-ups die, and meetings that feel “great” somehow go nowhere.

Get Jake's book here: http://amazon.com/dp/B0G4X3SW4B

Jake Stahl is a communication strategist, behavioural psychology specialist, and creator of the STRATA™ framework. This approach teaches people how to read others in real time, communicate with confidence, and command any room.

Through his work with founders, solopreneurs, fractional executives, and sales teams across multiple industries, Jake has trained thousands of professionals to read body language, decode hidden signals, and influence decisions without pressure or performance-based expectations. His methods blend social psychology, presence mechanics, and practical communication tactics that help people speak so others listen—whether in a boardroom, sales call, or high-stakes conversation.

Jake is also the CEO and Co-Founder of Orchestraight™, an AI-powered business development engine that uses neurostrategic communication principles to help leaders craft persuasive messaging, build trust faster, and create clarity in complex conversations.

Known for his direct, real-time teaching style, Jake has become a go-to advisor for entrepreneurs and leaders who want to improve their communication skills, elevate their presence, and earn respect the moment they speak.

Own the Room is his definitive guide to the psychology of being seen, heard, and taken seriously—no matter who’s sitting across from you.

www.orchestraight.com jake@jakestahlconsulting.com https://www.linkedin.com/in/jakestahl/ https://www.tiktok.com/@jakethemindmechanic?lang=en https://www.youtube.com/@UC0QjgKR-3e05rJo19HMx6JA  https://www.instagram.com/jakethemindmechanic/ https://podcasts.apple.com/us/podcast/own-the-room/id1800525151

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• IN: https://instagram.com/MarcJLHaine
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

They work harder. Sell more. Grind longer. Yet profits feel slippery, savings are “someday,” and financial stress hums quietly in the background—like a fridge that never stops buzzing.

In this episode of Marc Haine Live, host Marc Haine sits down with Bill Cates, Exponential Growth Coach, Hall of Fame speaker, and author of The Hidden Heist, to expose the invisible beliefs that quietly sabotage our relationship with money.

We unpack broken money stories, why waiting to “earn enough” never works, and how business owners unknowingly rob their future selves—without a ski mask or a getaway car.

If you’ve ever tied your self-worth to your net worth… If profit always seems to come later… If money feels stressful instead of strategic…

Then this episode is what you need.

Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com

🎁 FREE GUIDE: www.TheOrdinaryMillionaire.com 📘 NEW BOOK: www.TheHiddenHeist.com

Bill Cates, CSP, CPAE, is a successful entrepreneur, hall of fame speaker, bestselling author, and adventurer.  Bill built and sold two book publishing companies and has spent over 30 years training financial advisors. Bill is the author of eight books, including Radical Relevance, The Language of Referrals. His latest book is, The Hidden Heist – Stop Robbing Yourself of Lasting Wealth. He also hosts the Top Advisor Podcast, ranked in the top 5% of podcasts worldwide. Inducted into the Professional Speakers Hall of Fame, Bill’s expertise has been featured in Success Magazine, Entrepreneur, Money, and The Wall Street Journal.  An avid adventurer, Bill has reached the summit of Mt. Kilimanjaro, Mt. Everest South Base Camp, camped in the Arctic Circle, and toured as a drummer in a rock band.  Bill’s mission is to equip people with the mindset and the tools to have a better relationship with money – to achieve financial stability, independence, and lasting wealth. 

www.TheHiddenHeist.com  www.BillCates.com  www.TheOrdinaryMillionaire.com   BillCates@ReferralCoach.com   https://www.linkedin.com/in/billcates/  

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• IN: https://instagram.com/MarcJLHaine
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

Decisions take longer. Meetings feel heavier. People stop speaking up. Collaboration quietly collapses. And suddenly, even the best strategy in the world can’t get traction. In this powerful episode of Marc Haine Live, I’m joined by Dr. Dennis Reina and Dr. Michelle Reina — the Authorities on Trust — to unpack why trust is not a “soft skill,” but a hard business necessity.

Dr. Dennis Reina and Dr. Michelle Reina are internationally recognized pioneers in the field of organizational trust, and bestselling authors of the groundbreaking Trust and Betrayal in the Workplace. As co-founders of Reina Trust Building®, they have devoted their lives to understanding, measuring, and strengthening trust in the workplace. More than three decades of research and practice have culminated in a new book, The Art of Trust Building (January, 2026), and its digital companion, The Reina Trust Assessment, a research-backed interactive tool that allows users to identify strengths and opportunities for growth on their trust journey.

Dennis and Michelle’s shared passion for trust building emerged from a blend of personal and professional journeys. When Dennis’s first marriage ended after a betrayal, he refocused his doctoral research on trust. It was in graduate school where Dennis and Michelle found each other and discovered a shared passion for understanding trust as the essential foundation for healthy relationships, resilient teams, and high-performing organizations. In 1999, they founded their business, Reina Trust Building®.

The Reinas have transformed trust from an abstract concept to a practical framework, highlighting key skills and actions that drive impact. Their research-based Three Dimensions of Trust® and Rebuilding Trust® processes have been adopted by leaders in Fortune 500 companies, government agencies, healthcare systems, and nonprofits around the globe. They’ve helped thousands of leaders navigate the complexities of trust—building it, sustaining it, and repairing it when it breaks. 

http://reinatrustbuilding.com/  mlreina@reinatrustbuilding.com dsreina@reinatrustbuilding.com

  / dennisreina     / michellereina   

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• IN: https://instagram.com/MarcJLHaine
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

🛎 In this episode of Marc Haine Live, I chat with Victoria Shakoor (the “Superpower Activator”) about how high‑achieving entrepreneurs can:  • Recognize sabotaging identities (e.g. “I’m undeserving”) that secretly guide their choices  • Understand how their three minds (conscious / subconscious / superconscious) interact in business and life  • Use practical tools, micro‑practices, and journaling prompts to shift in real time  • Gain clarity on their true next step—not what others expect, but what lights them up

If you’re struggling with burnout, self-sabotage, or growth plateaus—and you know something unseen is holding you back—this episode is for you.

Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com

About Victoria

Victoria Shakoor, known as the Superpower Activator, is an intuitive life coach, speaker, and author who helps high-achieving professional women stop living from subconscious/unconscious sabotaging identities and start leading from their true feminine superpower. Twice certified for mindset coaching. A mother of four adult children, a grandmother, and proud fur-mom, Victoria brings both wisdom and warmth to her engagements.

She has been featured in Business View Journal, (BVJ) magazine and was a guest on the Upgraded Mindsetz Media Podcast. Victoria has written two ebooks, taught a weekly intuitive class at a community center in Atlanta, GA, and hosted a successful blog talk radio show, “One Single Mother to Another.” And yet, what she’s most passionate about is her mission to guide 1% of the women population to detach emotionally from past and present traumas so they can expand their capacity to hold success. 

Victoria offers a 'True'... and she means true complimentary 30-minute virtual sessions.

Https://umasteryllc.com victoria@umasteryllc.com TT; IG; FB and YT @torilovesu2 LinkedIn: victoriashakoor

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• IN: https://instagram.com/MarcJLHaine
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

Running your business by gut instinct might feel natural, but it’s costing you time, profit, and peace of mind. In this episode of Marc Haine Live, we’re diagnosing the silent killer of small business success: financial blindness.

My guest, The Business Finance Doctor Avi Pinsky, helps us uncover what your numbers are really telling you—and how to use that data to make confident decisions, boost cash flow, and finally create a business that funds your life (not drains it).

You’ll learn: ✅ The #1 reason most businesses fail—and how to prevent it. ✅ The 5 key numbers that drive revenue, profit, and cash flow. ✅ How to diagnose bottlenecks that are quietly sabotaging your growth. ✅ A simple 6-step system to strengthen your business’s financial health.

Whether you’re growing fast, just starting out, or feeling stuck in “busy but broke” mode—this episode will show you how to take your business off life support and onto a path of sustainable prosperity.

After over a decade as a public accountant, Avraham "Avi" Pinsky, CPA, MBT, saw firsthand that small business owners need more than just financial number-crunching; they need a trusted partner to diagnose challenges and provide actionable solutions. PinskyConsulting does just that: Avi helps business owners uncover financial roadblocks, gain clarity, and focus on what truly drives growth, profitability, and consistent, positive cash-flow.

Known as the "Business Finance Doctor," Avi conducts Business Wellness Checks, analyzing key metrics to identify hidden issues. He then prescribes tailored Treatment Plans offering practical, results-driven strategies to move the business forward. By simplifying complex financial concepts, Avi empowers business owners to take control of their finances and build sustainable success. Avi's mission is to help owners turn their businesses into powerful tools for creating a better future: for themselves, their families, and their teams.

 https://www.pinskyconsulting.com/ Avi@PinskyConsulting.com   / avrahampinsky

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• IN: https://instagram.com/MarcJLHaine
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

Most business owners think they have a hiring problem… but what they really have is a retention problem.

Ryan Englin is the Founder and CEO of Core Matters, Host of Titans of the Trades, the bestselling author of Hire Better People Faster, and creator of the Core Fit Blueprint. Growing up with an owner-operator father who worked gruelling hours, Ryan developed a deep passion for helping blue-collar business leaders solve their biggest problem: hiring and keeping the right people.

With more than a decade of experience building systems, processes and culture, Ryan helps small- and medium-sized companies transform their recruiting and employee experience into a competitive advantage. His Core Fit Blueprint is used by businesses to stop chasing talent and start attracting it.

When you bring Ryan into the conversation, you’re getting someone who doesn’t just talk theory, he delivers actionable strategies with real-world impact, especially for businesses running on tight margins, high expectations, and a need for reliable talent.

https://corematters.com/

ryan@corematters.com

LinkedIn - Ryan:   / ryanenglin   LinkedIn - Core Matters:   / corematters   LinkedIn - Titans:   / titans-of-the-trades   Facebook:   / thecorematters   YouTube:    / @corefithiring   X: https://x.com/corematters Instagram:   / thecorematters

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• IN: https://instagram.com/MarcJLHaine
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

In this episode of Marc Haine Live, I sit down with Nader Safinya—The Culture Branding Guy™—to explore a confronting but necessary question:

Would YOU buy from you? Would YOU work for you?

If your stomach just tightened a little… good. You’re in the right place.

Nader Safinya is The Culture Branding Guy and founder of Blackribbit, where he helps companies close the gap between what they say and what they do. His pioneering Culture Branding methodology connects values to lived experiences across the employee and customer journey, building brands people actually want to work for—and buy from. A world citizen raised across continents, Nader blends psychology, design thinking, and organizational strategy with a vision to harmonize humanity by transforming our relationship with work itself.

https://blackribbit.com nader@blackribbit.com

  / nadersafinya  

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• IN: https://instagram.com/MarcJLHaine
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

In this episode of Marc Haine Live, I sit down with Christy Pretzinger, the Chief Better Officer herself, to dive into a bold new vision for growing the next generation of leaders: The Better Leader Project. Forget IQ and EQ—Christy introduces us to BQ (the Better Quotient): our personal capacity for improvement, for showing up more human, and for building the kind of workplaces where people don’t just survive—they thrive.

Christy has grown her first company, WG Content, from a modest freelance writing business into a nationally recognized healthcare content consultancy. But her greatest accomplishment is the company's culture, which rests on four core values — empowered, curious, kind, and fun. Under Christy's strategic and visionary leadership, WG Content is a place where employees are appreciated, respected and recognized for their contributions. A company where people grow professionally while building a meaningful life outside of work. In short, an organization where everyone knows they matter. Many years ago, Christy had a coach tell her, "Your business is you, and you are your business. It won't grow until you do." Those words led Christy on a path of continual learning, developing the vital skill of self-awareness and all that goes with it. That growth led to the creation of The BETTER Leader Project, a program designed to foster self-awareness and BETTER leadership in others. Christy is a popular podcast speaker and is co-author of the best-selling book, "Your Cultural Balance Sheet: Keys to creating an environment where people can thrive." She's also a longtime member of Entrepreneurs' Organization (EO), a global nonprofit comprising business leaders from 65 countries.

christypretzinger.com LI:  / christypretzinger  

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• IN: https://instagram.com/MarcJLHaine
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

In this episode of Marc Haine Live, I sit down with Carrolee Moore — The Visibility Fixer — to uncover why the most visible providers keep winning, even when they’re not the best… and how YOU can flip that script.

Carrolee Moore is an award-winning speaker, marketing strategist with over 15 years of experience, and CEO of The Podcast Pitching Society, where she helps experts get found, chosen, and paid using strategic storytelling on other people’s podcasts. 

https://www.carroleemoore.com/

LinkedIn:   / carroleemoore    Instagram:   / carroleemoore   YouTube:    / @carroleemoore   

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• IN: https://instagram.com/MarcJLHaine
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

In this episode of Experience Leadership: The Small Business Podcast, Marc sits down with Therman Trotman—aka Mr. SharePoint—to show you how to finally bring calm to your company’s tech chaos.

Therman breaks down how Microsoft SharePoint can transform your workplace from a messy digital junk drawer into a streamlined, searchable, and automated hub. You’ll discover how to:

• Eliminate spreadsheet headaches
• Centralize files and communication under one roof
• Automate repetitive tasks
• Empower your team to actually use the tools they already pay for

Stop letting your tech stack sabotage your productivity. Tune in and learn how “people over technology” can finally become your company’s new operating system.

Therman Trotman is the Founder of The SharePoint Helpdesk, where he teaches people how to use SharePoint and other Microsoft 365 Suite technologies to improve their organization and job performance. With more than 20 years of IT expertise in both the public and private sector, he excels at demystifying technology and calming spreadsheet chaos while avoiding the typical "IT guy" vibe. Therman is a veteran, entrepreneur, and family man who also hosts the SharePoint Helpdesk Podcast.

Website: https://www.thesphelpdesk.com/ LinkedIn: https://www.linkedin.com/in/therman-trotman-15790b33/ Facebook: https://www.facebook.com/thesharepointhelpdesk

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• IN: https://instagram.com/MarcJLHaine
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

In this episode of Esperience Leadership: The Small Business Podcast, we’re going beyond mindset with Jordanna Eyre, the Chief Sorceress of Life & Business and creator of the Spiral Leadership Methodology. Jordanna reveals why the traditional “hustle and grind” model of leadership is draining your time, energy, and impact — and how the Fibonacci sequence (yes, math!) can help you scale with more flow and less force.

You’ll learn how to shift from pressure-driven growth to regenerative leadership — where time expands, creativity flows, and your team thrives.

Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com

Jordanna Eyre is the founder of Spiral Growth Systems and the creator of the Spiral Leadership Methodology — a transformational framework built on the Fibonacci sequence and the natural energetics of creation. Known as the Chief Sorceress of Life & Business, her methodology empowers visionary leaders to grow expansive movements without the weight — by aligning with the natural systems of creation, where time expands, energy regenerates, and authentic power becomes the fuel. She has worked with leaders from LinkedIn, Microsoft, Cisco, and Stanford, and has supported over 4,500 changemakers across six continents. Her mission is to awaken a global movement of authentic power in leadership — one that transcends broken systems and reconnects us to our innate wisdom.  People come to Jordanna when they’re standing at the edge of the next paradigm — awake to the fact that breaking through old limits in leadership, business, and their own evolution requires an equal breakthrough in the limits of their own consciousness.

https://spiralgrowthsystems.com/ jordanna@spiralgrowthsystems.com  LI: https://Linkedin.com/jordannaeyre  

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

In a world where Google lies (yes, you heard that right) and AI is rewriting the rules of the internet, how do businesses stay visible, competitive—and relevant?

In this episode, Marc sits down with Carl Holden—CEO of RankBot and expert at the intersection of Search and AI—to uncover the new reality of search, SEO, and digital visibility. With over 13 years as a marketing agency owner and 250+ hours of AI training, Carl pulls back the curtain on what really works in this AI-infused era.

Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com

About Carl

Carl Holden is the CEO and co-founder of RankBot, an AI-powered SaaS specializing in off-page SEO, backlinks, keyword tracking, and website optimization, making SEO easy, accessible, for his clients, giving them a competitive edge in their industry.

With more than 200 hours of AI training from Wharton, IBM, Microsoft, and Google, Carl brings deep expertise in generative AI to the world of digital marketing. He’s also the co-owner of Zellus Marketing, an Amazon Top Author in Marketing and Web Analytics, and a contributor to Forbes and the Huntsville Business Journal. A former Toastmasters world semifinalist, Carl speaks on AI and marketing at events nationwide. 

Connect with Carl

rankbot.ai   / carlholdenmarketing  

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

In this episode, cybersecurity educator and author Shayne Kawalilak joins Marc Haine to expose how everyday habits are making small businesses sitting ducks for cybercriminals. Discover the real risks, the sneaky mistakes that open the door to hackers, and the game-changing strategies your team can use to stay secure.

Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com

Shayne is a writer, mostly. He is currently happily married to his ex-wife and he lives in St. Albert, Alberta, Canada,  where he is homeschooling the last of his nine children. He has been a professional geek for over twenty-five years and he tries to divide his days evenly between his passions; working with technology, writing anything and everything, spending as much time as humanly possible with his family.

www.RedFlagIT.com www.DontBeTheWeakestLink.com or www.DBTWL.com for short.

  / shayne-kawalilak     / shaynekawalilak.author   https://x.com/AuthorShayne

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

In this episode of Marc Haine Live, we’re tackling one of the most expensive mistakes entrepreneurs make: running their business with their legal, tax, and financial advisors working in silos. When your CPA, attorney, and financial planner don’t talk to each other, you pay the price — in taxes, lawsuits, and sleepless nights.

Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com

Chris is offering a free 30-minute Business & Family Protection Assessment at www.PapinSpeaks.com.

Christopher C. Papin is a licensed Attorney and Certified Public Accountant who specializes in helping small business owners protect and grow their wealth through integrated legal, tax, and business planning. As the founder of Papin Law PLLC and Papin CPA PLLC in Edmond, Oklahoma, Chris offers the rare advantage of both legal and accounting expertise under one roof.

www.papinlaw.com www.papincpa.com www.papinspeaks.com   / chrispapin  

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

🛎 In this episode Marc sits down with Mike Schoenberger, CEO of Sunco Communication, who has grown his business 20x in just 8 years by scaling with purpose. We dive into the proven processes that helped Sunco smash growth ceilings, avoid costly pitfalls, and transform into a scalable, values-driven company.

Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com

Mike Schoenberger is the CEO and founder of Sunco Communication and Installation Ltd., a high-growth telecommunications company serving clients across Canada. Since embracing the Entrepreneurial Operating System (EOS) in 2017, Mike has led Sunco through consistent double-digit growth, two successful acquisitions, and a transformation into a scalable, values-driven organization.

Mike is a passionate advocate for EOS, not just as a business framework but as a philosophy for life. He’s an active member of the Entrepreneurs Organization (EO), mentors through IMYeg and the U of A Venture Mentoring Service, and serves on advisory boards including NAIT’s Mawji Centre and Nanostics DX.

Beyond the boardroom, Mike is a public speaker and storyteller who believes in the power of real human connection. He’s also a mountain enthusiast who finds balance and inspiration outdoors with his wife, Jackie

mikeschoenberger.com  www.linkedin.com/in/mike-schoenberger

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

🛎 In this episode, Marc sits down with Kyle Patrick Smith, CEO of HRKyle Services and veteran of 25 years in corporate HR, to talk about how recruiting doesn’t have to be hard—or expensive.

We’ll dive into how hiring has shifted from an HR function to a modern sales and marketing play, why community engagement is your new secret weapon, and how trust and empathy are now more valuable than the latest HR tech stack.

Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com

Over 25 years in Corporate HR and currently the founder and CEO of HRKyle Services, Your Guide Through the World of Work

www.HRKyle.com

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

Let’s face it—most business leaders are stuck in "reactive mode." A new trend? Pivot. A new competitor? Pivot. A new TikTok dance? You guessed it—pivot.

But what if all this flailing is what’s actually breaking your business?

 In this episode, Innovation Instigator Stephen Shapiro joins me to expose the costly reality behind knee-jerk strategy: wasted resources, exhausted teams, and growth that looks more like a rollercoaster than a roadmap.

Tune in now and take back control of your business!

🎧 BONUS: Email Stephen for a free copy of his audiobook PIVOTAL.

Stephen Shapiro began his journey in innovation 25 years ago, founding and leading a 20,000-person innovation practice at Accenture.

Today, as the author of seven books, including his latest, PIVOTAL: Creating Stability in an Uncertain World, he continues to challenge the status quo and inspire creative breakthroughs.

His Personality Poker® card game has been played by over 250,000 people, helping organizations create high-performing innovation teams.

Stephen’s expertise has been featured on major television networks like CNBC, USA Network, and TLC, making his work as dynamic on-screen as it is on stage.

Offstage, he channels his passion for innovation into magic, blending creativity with the art of making the impossible possible.

With presentations in over 50 countries, a 2015 induction into the Speaker Hall of Fame, and his role as a Senior Research Fellow with The Conference Board, Stephen’s impact is as far-reaching as it is transformative.

www.stephenshapiro.com

https://www.linkedin.com/in/shapiroinnovates/

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

In this episode of Experience Leadership: The Small Business Podcast, Marc sits down with Michael G. Neece—culture strategist, keynote speaker, and kindness-in-leadership expert—to unpack how disengagement, silence, and fear of speaking up are bleeding value from your business.

We cover:

✅ The hidden signs of a fragile, failing culture

✅ How to create psychological safety without HR overhauls

✅ Why kindness is the new ROI

✅ The single question you should ask your team today (if you’re brave)

If you’ve ever felt like your team knows what’s wrong but no one’s talking about it… this episode is for you.

💡 Book Michael’s free Culture Clarity Call at www.ourfutureiskind.com

🔔 Don’t forget to like, comment, and subscribe to this podcast for weekly insights that help you work on your business—not just in it.

Michael G. Neece is a keynote speaker, author, and culture strategist who teaches leaders how to use kindness as a catalyst for team trust, performance, and innovation. He’s spoken at over 750 events across corporate and educational spaces and is the author of In Kind: Consciously Craft a Meaningful Life and Career. As host of Our Future is Kind, he interviews leaders, futurists, and changemakers about how we create workplaces—and futures—that actually work for people.

www.ourfutureiskind.com 

linkedin.com/in/yournextkeynotespeaker

Instagram: @michaelgneece Facebook: MichaelGNeeceAuthor

YouTube: @YourNextKeynoteSpeaker

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

Ever felt like your brain short-circuits the moment the pressure’s on? You’re not alone—and you’re not broken. Most performance failures in business aren’t about bad strategy—they’re about overloaded nervous systems.

 In this episodeof Experience Leadership, Marc is joined by Mental Performance Strategist Darci EPOPS (because her last name’s longer than a Monday morning), and together we dive into the invisible, expensive problem plaguing businesses: underperforming leaders who look fine on the outside but are fried on the inside.

Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com

Darci “EPOPS” ( because my last name is L O N G!) is a Mental Performance Coach and science educator who helps leaders and business operators strengthen their mindset, regulate their nervous system, and build sustainable performance under pressure. With a unique background in neuroscience, coaching, and education, Darci “EPOPS”  brings practical, grounded strategies that help clients move from overwhelmed to optimized.

epopsperformance.com https://www.linkedin.com/in/darci-ecker-popiel-93727686/ @epopsmentalperformance E-PopsPerformance MentalGame Darci (EPOPS PERFORMANCE) Ecker-Popiel

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

Too many family-run businesses wait until it’s too late to pass the baton. The result? Confusion. Power struggles. Stalled growth. And sometimes…a complete implosion of legacy.

In this episode, we dive deep into the high-stakes world of leadership transitions in family businesses with Doug Gray, PhD — CEO of Action Learning Associates and the guy behind the Next Gen Model. Doug shares practical steps to help family business owners avoid chaos and build continuity that outlives them.

From the $85 trillion generational wealth transfer to the roles daughters and matriarchs are playing in rewriting the script — we cover it all.

✅ Learn Doug’s 5-Step Succession Framework ✅ Avoid costly ownership fumbles and private equity nightmares ✅ Build your family legacy with clarity, not confusion

🧠 BONUS: Free seminars and tools to kickstart your journey: 👉 https://www.NextGenPeerGroups.com/the... 👉 https://www.NextGenPeerGroups.com/gifts

Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com

Dr. Doug Gray Ph.D. specializes in leadership development, succession planning, and fostering family unity in enterprising families. With expertise in positive psychology, outcome-based consulting, and executive coaching, he provides assessments and strategic solutions to family-owned firms and leadership teams. Doug excels in conflict resolution, family meeting facilitation, and succession planning, aiming to establish collaborative relationships between generational leaders. He has extensive experience across various business sectors and holds the Professional Certified Coach designation from the International Coaching Federation. 

www.Action-Learning.com www.NextGenPeerGroups.com www.AssessNextGen.com   / doug-gray-phd  

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

🛎 In this episode of Marc Haine Live, we welcome Reuven Shelef, Founder and CEO of OUT OF THE BOX Consulting and the creator of the Untangling Complex Challenges™ methodology. Reuven helps leaders, executives, and business owners tackle messy, overwhelming challenges with a clear, practical 7-step process designed to turn chaos into clarity.

If you’ve ever faced:  • Interdepartmental friction  • Systems and processes that just don’t talk to each other  • Team dysfunction, poor decisions, and conflicting priorities  • Or just that sinking feeling of “Where do I even start?"

This episode is for you.

Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com.

Reuven Shelef, Founder and CEO of OUT OF THE BOX Consulting, is a strategic engineer with a coach’s heart, renowned for his groundbreaking Untangling Complex Challenges™ methodology. With over three decades of experience in engineering, technology, business transformation, and human dynamics, he has helped Fortune 500 companies, startups, and executives solve intricate challenges, refine business processes, facilitate cross-functional collaboration, and coach leaders.

Reuven blends sharp logic with a deep understanding of human behaviour, creating transformative outcomes that go beyond business to personal growth.

Through his own life challenges, Reuven developed a methodology that combines tools from engineering, business, and personal development, empowering individuals and teams to break free from roadblocks and move forward with clarity and purpose.

His passion is helping people and organizations unlock their full potential, and his reputation as a trusted advisor is built on his meticulous approach, authentic leadership, and commitment to client success.

Reuven and OUT OF THE BOX Consulting also have 20 + years of experience with Salesforce.com, as a Certified Salesforce Consulting Partner.

Outside of work, Reuven enjoys travelling and exploring the world.

Website: https://ReuvenShelef.com/ Book a complimentary strategy call with Reuven: https://MeetReuven.com/ LinkedIn:   / reuvenshelef   

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

In this power-packed conversation, serial entrepreneur and executive coach Peter Kovacs reveals:

Why what got you here won’t get you there—and how to shift from hustler to CEO.

• The hidden mindset traps keeping you stuck (and costing you millions).
• How to reframe failure and break free from limiting beliefs. The secret to optimizing for serendipity—creating unexpected business breakthroughs.
• Why selling your business might be the worst day of your life—and how to prepare for real success.
• How to build a leadership style that scales your business—without burning out.

Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com

Peter is a serial entrepreneur, exited founder, and executive coach who helps business owners and entrepreneurs become the leaders their companies need to scale and thrive.

Many business owners start with deep expertise in their field but find themselves overwhelmed by the demands of leadership, strategy, and growth. Peter helps them break free from working in the business so they can work on it—developing the mindset, systems, and leadership skills to scale effectively.

His own journey has shaped his work. Over 15 years, he founded and built four tech startups, culminating in a successful exit. But after being diagnosed with Multiple Sclerosis, he was forced to confront deeper questions about leadership, purpose, and impact. This led him to redefine success—not just in terms of business growth, but in creating a business that truly serves the owner’s vision and life.

Today, Peter brings decades of entrepreneurial experience and a global perspective, having grown up in Hungary, Algeria, and Canada before moving to California. He now coaches leaders, speaks internationally on entrepreneurship and leadership transformation, and helps business owners step into their next level of success with greater clarity and confidence. His insights have been shared on global stages, including Davos during the World Economic Forum, where he speaks on leadership, entrepreneurship, and navigating what’s next.

https://www.cqsavvy.com/   Linkedin.com/iamkovacs  

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

 In this episode of Marc Haine Live, Marc sits down with Chip Higgins to tackle one of the biggest, most expensive problems facing small businesses today: the failure to generate and sustain momentum.

For over four decades, Chip Higgins has dedicated his career to empowering small business owners to transform vision into reality. With a deep foundation in banking and economics—from his earliest days in Winston-Salem to executive leadership in three regional banks—Chip’s business banking strategies consistently earned each institution national “best brand” recognition by Greenwich Associates. Yet, his true focus has always been serving entrepreneurs directly, recognizing the vital role they play in shaping communities and driving economic progress.

Chip is the author of The Bizzics Way, a guidebook built on the profound idea that momentum isn’t just a business buzzword—it’s a universal law that shapes lasting success at every level. Through his Bizzics coaching practice, founded in 2019 and now further enriched by his book, Chip demystifies business and leadership for entrepreneurs, offering both practical tools and encouragement for the journey.

What fuels Chip’s work is his conviction that every business owner deserves access to resources, coaching, and a champion in their corner. He shows that with the right guidance and the power of momentum, even the boldest entrepreneurial dreams can make the world a better place—one energized step at a time.

Bizzics on Demand: https://bizzics.kit.com/3827f3eef4 15 question Energy Check:  www.bizzics.com/the-bizzics-way-resources.

www.chiphiggins.com www.bizzics.com   / chip-higgins-072a754  

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

In this episode of Marc Haine Live, cultural clarity expert John Edward McGraw reveals how small businesses can avoid communication breakdowns, retain diverse talent, and build high-performing teams through inclusive communication.

Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com

John Edward McGraw is an Intercultural Communications Coach and the founder of Hiyaku Coaching. Hiyaku (pronounced hee-YA-koo) is Japanese for “leap forward,” and John empowers businesses and international talent to leap over cultural gaps and thrive together.

Born and raised in Canada, John’s passion for cultural learning stems from his 15 years of experience as an English instructor in Japan and Canada, where he saw that language skills alone weren’t enough to overcome cultural barriers. An ICF certified coach and intercultural trainer, John has worked with organizations such as JVS Toronto, the Workplace and Immigrant Network in Waterloo, and the Simcoe County Department of Economic Development to foster cultural awareness and help multicultural workplaces thrive.

HiyakuCoaching.com Linkedin:   / johnedwardmcgraw   Instagram: @hiyakucoaching YouTube: @hiyakucoaching

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

In this episode of Marc Haine Live, Marc sits down with executive coach and author Andrew Oxley, who reveals how most leaders completely misread frustration—treating it like a nuisance instead of a strategic clue. Join us as we unpack the Four Faces of Frustration, explore how it sabotages your team and customer experience, and show you how to turn that friction into insight and action.

Andrew Oxley is a nationally recognized author, speaker, and executive coach with over 30 years of experience helping leaders cut through complexity and drive real, measurable business results. He is the founder of The Oxley Group, a leadership development and consulting firm known for its results-focused approach with clients such as Airgas, Farmer’s Insurance, Gold Creek Foods, Progressive Insurance, Altisource, DEKRA, Coca- Cola Enterprises, Turner Broadcasting, The Weather Channel, Mohawk Industries, CNN, AIG Insurance and COX Communications. Andrew began his career in technical sales after a college professor challenged him to think beyond traditional engineering roles. That led to early success at Trane Canada during Toronto’s historic building boom, where he led one of the most successful sales teams in the company’s history. But despite outward success, Andrew found himself burned out and unfulfilled. A quote he saw in a national newspaper—“The trouble with the rat race is, even if you win, you’re still a rat”—sparked a turning point that led him to ask deeper questions about meaning, leadership, and impact.

That personal pivot led to a professional mission: helping leaders achieve more in less time, with more purpose. His programs and books have since impacted tens of thousands of leaders—equipping them with practical tools to simplify decision-making, sharpen focus, and lead with clarity.

Andrew is the creator of several proven leadership development programs, including:

• LeaderShift
• Retaining Top Talent
• Coaching for Success
• Effective Supervision
• Innovation for Leaders
• Strategic Influence
• The Four Faces of Frustration
• The 3 Roles of a Leader

Through every keynote, coaching engagement, and training session, Andrew brings a clear message: leadership doesn’t have to be overwhelming. With the right mindset and tools, leaders can reclaim their time, deepen their impact, and enjoy what they’ve worked so hard to build.

www.transformingresults.com LinkedIn   / andrew-oxley-b5a7b6   Facebook The Oxley Group | Gainesville GA | Facebook Twitter x.com/AndrewOxley Youtube     / @andrewoxley-theoxleygroup  

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

Most business owners know how to track sales and manage expenses. But what if the real growth catalyst isn’t on your spreadsheet?

In this episode of Marc Haine Live, we dive into the high-stakes, high-reward world of scaling small businesses through trust and logic—with none other than “The Growth Alchemist” himself, David Miller.

David is known as the Growth Alchemist who uses a formula to catalyze small business growth through both the “Method and Magic”. When David Miller was only 20 years old, he advised Warren Buffett on a billion-dollar acquisition in his Tennessee hometown! 

David is an entrepreneur & financial strategist with over 20 years of experience scaling multiple companies to 8 figures and beyond. He combines manifestation + measurable milestones to create transformative growth David has bought, sold, merged and spun off dozens of companies in industries from cannabis and fashion to clean energy, finance, and neuroscience.  

He is an angel investor, board member, non-profit advisor, passionate foodie, world traveller, health enthusiast and proud father of 4. David guides scaling businesses with a hands-on, “walk the walk” philosophy, combining his personal experiences of success and failure, making his advice both inspiring and actionable.  

AlchemyofScale.com, scalingmagic.com Instagram: davidmiller.buzz LinkedIn:   / david-miller-business-coach  

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

In today’s episode of Marc Haine Live, we welcome Dr. Serena Huang—international speaker, teacher, and self-proclaimed “Data and AI Whisperer for Employee Thriving”—to uncover how organizations can use data and AI to create inclusive, human-first workplaces that don’t just check boxes, but actually work.

Dr. Serena Huang is a globally recognized speaker and innovator, renowned for her ability to bridge the gap between data analytics and the human side of business. She brings a unique perspective, having served as a data executive at Fortune 100 companies and later as a Chief Data Officer in a startup environment. Her insights are not just about numbers; they're about understanding the human impact of data and harnessing its power to create a more productive and healthy workplace. A Wiley author, Dr. Huang is also a regular guest lecturer at top MBA programs, where she shares her passion with the next generation of business leaders.

Connect with Serena

 www.DataWithSerena.com   linkedin.com/serenahhuangphd       / @datawithserena   

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

 In this episode of Marc Haine Live, Dr. Neri Karra Sillaman—refugee-turned-entrepreneur and author of Pioneers—shares hard-earned insights on how to build a business that lasts.

Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com

Dr. Neri Karra Sillaman is a globally recognized entrepreneur, thought leader, and author.

Named to the Thinkers50 Radar list, she is the founder of a luxury leather goods brand and a sought-after advisor to global leaders. A former child refugee, her journey is a testament to resilience and impact.

www.pioneersbook.com   https://Linkedin.com/ neri-karra-sillaman     https://instagram.com / prof.neri   

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

🛎 In this episode of Marc Haine Live, Marc is joined by Ted Santos, creator of the Disruptive Leadership Model, to unpack why most innovation fails and how intentional chaos might be your biggest untapped asset. We dig into why employees sabotage change, how mindset blocks transformation, and why real breakthroughs are engineered—not accidental.

Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com

The Leadership Disruptor Who Turns Chaos into Breakthroughs

Ted Santos is not your typical business strategist—he’s a leadership disruptor who challenges the status quo and trains and develops  CEOs, executives, and entrepreneurs to create problems instead of solving them to fuel breakthrough growth. As the creator of the Disruptive Leadership Model, Ted equips leaders to master chaos, engineer transformation, and scale the impossible without breaking their businesses—or themselves.

With a background in turning struggling companies into market leaders, Ted’s unconventional strategies have helped businesses achieve what once seemed unimaginable, including doubling productivity in months and breaking through growth ceilings.

His expertise extends beyond boardrooms—Ted’s groundbreaking book, "Here’s Why You Can’t Find Love," reveals how personal struggles, like broken relationships, cost U.S. businesses over $300 billion annually and provides tools for leaders to fix the hidden leaks that sabotage success.

www.turnaroundip.com   LI:   / ted-santos-424724b   X: https://x.com/TedSantos140

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

In this episode of Marc Haine Live, we’re tackling the silent culture killers that are wrecking teams, crushing morale, and sending clients running for the hills. We dive deep into: 👉🏼 The silent culture killers pushing your top talent (and clients) out the door 👉🏼 How office gossip, gatekeeping, and burnout spread like wildfire—and how to stop them 👉🏼 The leadership blind spots that make employees feel unheard, unappreciated, and ready to leave 👉🏼 The real cost of disengagement (Hint: It’s more than just morale—it’s $$$) 👉🏼 The practical steps leaders can take to turn things around right now

With 20+ years of experience in workplace leadership, Twyla knows what it takes to build strong, engaged teams that actually want to stay. She’s seen the best and worst of workplace culture and is here to help you fix yours before it’s too late.

linkedin.com/ twyla-onderka-ba422ab0   Ph: 780-710-5543 boxcarcollective@gmail.com

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

Today’s workplaces are a multi-generational mix of Boomers, Millennials, Gen Z, and yes—even the occasional Gen X manager still pretending frosted tips are cool. The result? Miscommunication, unmet expectations, and a whole lot of eye-rolling in staff meetings.

In this episode of Marc Haine Live, multigenerational leadership expert Michelle Pascoe shares how to retain top talent, boost engagement, and create a workplace that works for everyone—from Gen Z to Boomers.

Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com.

Michelle Pascoe is an authority in multigenerational customer experiences, a Certified Speaking Professional, and the founder of a national training company dedicated to market research, frontline excellence training, and middle management development. For over 30 years, she’s worked with hospitality and service businesses to build high-performing teams, exceptional guest experiences, and leaders who leave a legacy. She’s the host of The Michelle Pascoe Hospitality Podcast and the author of Igniting Potential: No Challenge Too Hard and The VIP Principle: Discover How Guest Experiences Drive Long-Term Growth.

www.michellepascoe.com   / michellepascoe     / michellepascoevip     / michelle.pascoe      / @michellepascoe  

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

In this episode of Marc Haine Live, we dive into one of the biggest leadership challenges—handling difficult people and mastering tough conversations. Whether it’s an underperforming employee, a toxic team member, or someone who turns every conversation into a battle, avoiding the problem is costing you more than you think.

This episode focuses on the power of showing great kindness in all aspects of life, sharing valuable life lessons and promoting community spirit. Learn how to be a positive influence and create teachable moments through empathy and compassion. Discover the impact of kindness is universal and how it can transform your interactions at work and beyond.

Mark is the creator of the Workplace Performance Blueprint, Real Life Rehearsals and Personal Conversation Scripts. He helps you combine the Verbal, Vocal and Visual Codes of Communication to Cultivate Best Practice Behaviour, Master Tough Conversations and Deal with Difficult People. 

This gives you a team which performs well and is highly productive. It means you finish each day holding your head up high and go home relaxed. Mark’s been a Science Teacher, Lecturer in Behaviour Management, Senior Education Officer in Drug and Alcohol and Sexual Health, Team Leader in NSW Police, and a researcher, instructional designer, trainer and coach. Mark has formal undergraduate and postgraduate qualifications in Science, Health, Education and Psychology.

markmcpherson.com.au   / markmcpherson1  

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

Quitting, blaming, lashing out—these aren’t just bad habits. They’re expensive reactions rooted in how we’re wired. In this episode of Marc Haine Live, I sit down with Mitch Weisburgh—author, educator, and expert on MindShifting—to explore how our brains react to stress and how we can train ourselves (and our teams) to respond more intentionally, especially when the pressure is on.

We’ll unpack the surprising science behind why grit might be overrated, why survival instincts derail our best intentions, and how everyday leaders can use simple mindset tools to foster resilience, focus, and collaboration.

🎧 Whether you’re facing a tough conversation, a stubborn team, or just trying to get through Monday without flipping a table—this episode’s for you.

🔗 Get free resources and Mitch’s newsletter at MindShiftingWithMitch.com 📘 Grab the book: MindShifting: Stop Your Brain from Sabotaging Your Happiness and Success 💬 Leave your thoughts in the comments—what’s YOUR biggest mental block as a leader?

Mitch Weisburgh is an educator, author, and speaker who has spent decades helping people unlock their potential. After witnessing how individuals often get stuck in limiting mindsets—whether in education, leadership, or personal life—he developed a practice called MindShifting.

Drawing from cognitive science, lived experience, and real-world application, Mitch’s MindShifting framework teaches people to reframe their thinking, confront unproductive narratives, and replace them with clarity and action.

Today, through books, speaking engagements, and online learning, Mitch helps others shift their thinking—and their lives.

MindShiftingWithMitch.com  Newsletter: mweisburgh.substack.com  LinkedIn:   / mweisburgh   

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

In this episode of Marc Haine Live, we tackle one of the most expensive problems in business today: promoting top performers into management roles without actually training them to lead.

The result? Incidental leaders who struggle with team performance, lose top talent, and stall company growth.

• Joining Marc is Jennifer Jensen, leadership expert and author of Developing Authentic Leaders. With nearly three decades of real-world experience, Jenn shares: The 3 Leadership Shifts that create influence (not just oversight) Her 7-step Authentic Leadership Framework The Executive Presence Formula to get noticed and promoted Team Acceleration Strategies that build trust and accountability—without burnout

Jennifer Jensen is a pragmatic leadership expert with over 29 years of corporate experience who transforms individuals into authentic leaders. Drawing from her diverse career observing various leadership styles, she provides straightforward, actionable guidance that resonates with both new and seasoned professionals seeking tangible results. Jennifer's common-sense approach helps clients cut through complexity to develop leadership skills that blend professional excellence with personal authenticity.

Connect with Jennifer

 www.authenticleader.ca LinkedIn:   / jennifer-jensen-165728a   Instagram:   / authenticleader.ca

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

🛎  In this episode of Marc Haine Live, leadership expert William C. Davis reveals why 78% of Americans believe we’re in a leadership crisis—and what it takes to fix it. 

With nearly 40 years of leadership experience in corporate America, William brings deep insights and practical strategies to inspire transformative leadership change. Through engaging storytelling and actionable guidance, he helps audiences uncover the keys to leadership, how to succeed and avoid failures, and empower them to excel in the critical role of leadership, driving individuals and organizations toward their greatest potential.

🎁 Free Book Giveaway: Be the first to contact William and get a copy of How to Lead without just Managing!

 https://www.williamcdavis.net/

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
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• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

🛎 In this episode of Marc Haine Live, talent acquisition expert Kevandre “Dre” Thompson reveals how to stop the revolving door and build talent pipelines that perform—while creating cultures where your best people want to stay.

Dre Thompson is a talent acquisition strategist and keynote speaker who helps organizations solve complex workforce challenges, enabling them to attract, hire, and retain exceptional talent. With over a decade of experience in HR, DEI, and workforce development, Dre designs actionable strategies that reduce turnover, build talent pipelines, and create thriving workplace cultures.

www.drethompson.com   / dre-thompson  

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

🛎 In this episode of Marc Haine Live, I sit down with Kathy Andrews, Founder of Cinga Leadership, to expose why traditional leadership development doesn’t work—and more importantly, how to fix it.

Kathy is driven by a deep passion for helping individuals and organizations reach their full potential through effective leadership and positive culture change. As an experienced executive facilitator, coach and expert in developing talent, Kathy has spent the past 25 years helping organizations thrive across private, public, and non-profit sectors.    Her unique ability to bridge business strategy with organizational culture has enabled her to develop and implement people programs that drive alignment and deliver measurable results. Kathy's global HR and leadership development expertise provides her with a distinctive edge in teaching and strategic planning, recognized by her international contributions across the US, Canada, Europe, and South America.    Kathy's work has touched some of the world's top-performing organizations, including Teekay, lululemon, Methanex, Ausenco, and Canfor. Her strong academic foundation, with a Master of Arts in Leadership from Royal Roads University and a Bachelor of Social Science from Rhodes University, is complemented by professional certifications in KornFerry Leadership Architect™, Team Management Systems©, and Myers-Briggs Type Indicator® 

 https://cingaleadership.com/   / cingaleadership  

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

Boomers think Millennials are entitled. Millennials think Boomers refuse to retire. And Gen Z? They’re just trying to figure out why we still use email. 🤷‍♂️

As founder of Generation IQ, Mary brings over 20 years of experience as a university professor, having taught Gen X, Millennials, and Gen Z. She’s helped organizations like Wayne State University, Blue Cross Blue Shield of Michigan, Wayne County Third Circuit Court, and Consumers Energy bridge generational gaps for better communication, retention, and equity.

https://generationiq.net/  

 / marycooney  

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

🛎 In this episode of Marc Haine Live, we sit down with Chris Marshall, a leading Behavioural Scientist and founder of The Playfulness Institute, to uncover a surprising solution that could transform your workplace: playfulness.

Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com

Chris Marshall is a pioneering Behavioural Scientist, Psychotherapist and Futurist who champions a revolutionary approach to organizational transformation: rehumanisation through playfulness. As the founder of The Playfulness Institute, Chris presents a unique perspective on cultivating thriving, resilient organizations in an era of constant disruption.

His groundbreaking work on 'playfulness as culture' addresses multiple organizational challenges simultaneously - from boosting innovation and creativity to enhancing employee engagement and team cohesion. A engaging speaker, and author of "Decoding Change," and the upcoming book ‘The Playful Advantage’ Chris offers a fresh alternative to conventional corporate strategies.

chrismarshallspeaker.com  playfulnessinstitute.org

  / marshall-christopher

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

🛎 In this episode of Marc Haine Live, Customer and Employee Experience Strategist, Marc Haine sits down with Ron Szekely, the Master of Branding, Business, and Builder of High-Performance Teams, to unpack the hidden challenges that hold businesses back—and reveal the simple, proven frameworks that help leaders get everything they want from their business.

Ron is a Certified Business Coach and former business executive with over 25 years of experience building high-performing teams to drive revenue growth and profitability for a variety of businesses. From smaller founder-led companies to top tier multinationals and across a variety of industries, what remains constant is Ron’s ability to simplify, unify, and lead a team toward a common vision.

Ron first sharpened his business acumen and managerial discipline, leading marketing, strategy and innovation in world-class companies like L’Oréal, Keurig and Sanofi. It was there that he developed his passion for leadership and hunger for growth. Ron then went on to create and lead his own successful startups and learned firsthand the joys and challenges of entrepreneurship and running his own companies. 

Over the past 5 years, Ron has been dedicated to sharing his expertise. Together with a team of coaches, he works with entrepreneurial, mid-sized companies with the ambition to help them scale with predictability. Ron’s vast experience and passion for building brands and businesses, combined with the BOS360 process of simple and practical tools, are the perfect combination to help entrepreneurs get everything they want from their business.

https://bos360.ca/   / rszekely  

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

🛎 In this episode of Marc Haine Live, guest Steven Puri—tech entrepreneur and former Hollywood executive—shares powerful, actionable strategies to help leaders and teams regain focus, improve well-being, and unlock true productivity in distributed work environments.

Steven is the Founder and CEO of The Sukha Company with the mission to help millions of people find their focus, achieve more and have a healthy work life.

Steven's career started as a newscaster/interviewer for the #1 youth news show in the DC/Baltimore market (on WTTG-TV) and then as a junior software engineer & Thomas J. Watson Scholar at IBM.  After attending USC in Los Angeles, he began working in film production and produced computer-generated visual effects for 14 movies including Independence Day which won the Academy Award for Visual Effects.  

Steven’s first tech company was Centropolis Effects that produced those CGI effects, and he eventually sold it to the German media conglomerate Das Werk when he was 28.

Steven then produced some indie films and eventually went studio-side to develop and produce live-action features as a VP of Development & Production at 20th Century Fox (running the Die Hard and Wolverine franchises) and an EVP at DreamWorks Pictures for Kurtzman-Orci Productions where he worked on Star Trek, Transformers and more.

After Fox, Steven returned to building tech companies and founded The Sukha Company - ‘sukha’ means ‘happiness from self-fulfillment’ in Sanskrit.  The Sukha is a focus app that bundles all the tools necessary to have a focused experience and a healthy, productive workday.

Steven lives in Austin, TX now. 📲 BONUS: Get a free month of The Sukha App at TheSukha.co

www.TheSukha.co/media TheSukha.co   / steven-puri-b0714436  

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

🛎 In this episode of Marc Haine Live, Customer and Employee Experience Strategist, Marc Haine sits down with organizational culture expert Tina Cantrill to tackle one uncomfortable truth: Culture is just the sum of how your people behave. And if those behaviours are misaligned, your results will be too.

Tina Cantrill is a sought-after speaker and workshop facilitator who helps organizations fuel momentum and accelerate results by focusing on one thing: Behaviour.

With over 20 years of Fortune 100 executive leadership experience and a decade consulting with leaders and teams, Tina knows what accelerates performance, sharpens collaboration, and builds cultures that consistently deliver strong results. Her approach is rooted in lived experience. After a near-catastrophic burnout caused by a toxic culture, she uncovered what truly drives - and derails - organizational momentum: The daily assumptions, actions, and interactions of people at every level.  Tina’s keynotes and workshops are high-energy, practical, and immediately actionable: Designed for organizations ready to increase engagement, fuel momentum, and accelerate collective success.

tinacantrill.com   / tinacantrill  

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

🛎 In this episode of Marc Haine Live, we dive deep into the cultural shifts and workforce challenges that AI is bringing to the workplace. Joining us is Scott Wright, The AI Culture Guy, an expert in helping leaders and teams manage the risks and opportunities of AI. Together, we’ll uncover the critical steps every organization needs to take to stay ahead of the curve while keeping employees engaged, motivated, and productive.

With an engineering degree from Waterloo and an MBA from Ottawa, Scott's career spans from Dickie-Dee ice-cream man to cybersecurity consultant. He's worked in both low-trust and high-trust organizations, from McDonald's burger-flipper to software company CEO, bringing a wealth of experience. 

Today, Scott is here to share insights on diagnosing trust issues within an organization, to building a foundation of trust for higher productivity, collaboration and employee retention. 

🎯 Schedule a FREE 30-minute consultation with Scott to discuss your organization’s AI opportunities and challenges. 🔗 Visit Scott’s website: https://scottwrightspeaks.com 🛠 Coming Soon: Online self-assessment tool for workforce AI readiness.

https://scottwrightspeaks.com    / scottwright    

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

🛎 In this episode of Marc Haine Live, we welcome Leadership Coach and Executive Program Facilitator Tanya Doucet (“Coach T” / “The Leadership Queen”) to unlock the true leadership superpower: Connection.

Learn how authentic connection drives influence, fuels team engagement, and builds workplaces where people want to stay—and succeed.

Tanya Doucet comes from small-town roots and lives a big-hearted life. She’s a loving partner, proud mom of two, and a grateful bonus mom to four more. Her days are filled with love, laughter, and a dash of beautiful chaos—and she wouldn’t have it any other way. Every day, Tanya chooses joy, embraces the journey, and finds ways to lift others up along the way.

With over 20 years of experience in the insurance industry and leadership roles, Tanya knows a thing or two about growth, grit, and the power of teamwork. Helping people and organizations thrive is her passion, and nothing lights her up more than seeing others crush their goals.

A lifelong learner and inspiration seeker, Tanya believes that success isn’t a solo act—it’s a team sport. Her secret sauce? A blend of determination, grit, perseverance, and the unwavering support of her incredible family and mentors, who always have her back.

https://tdleadership.ca/ https://linktr.ee/tdlead 

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

🛎 In this episode of Marc Haine Live, I’m joined by legendary marketing specialist John Dwyer—or as many know him, “JD.” With a client list that includes Disney, KFC, 7-Eleven, and even Rupert Murdoch’s media empire, JD is here to reveal the secret sauce behind his unforgettable marketing strategies. From crafting WOW FACTOR campaigns to using low-cost, high-value incentives (think Happy Meal toys!), JD shares actionable tips to revolutionize your marketing.

John Dwyer isn’t just another marketing expert—he’s a trailblazer known for conjuring up unforgettable marketing magic.

With a career steeped in turning businesses into household names, John’s knack for creating WOW FACTOR ideas is unparalleled.

From small ventures to industry giants, his strategies are the secret sauce behind massive success stories. His client list includes the likes of Rupert Murdoch’s media empire, KFC, 7 Eleven, Disney, Warner Bros, BP……& the list goes on. In today’s competitive business landscape, standing out is everything.

John’s philosophy revolves around crafting campaigns that not only grab attention but leave an indelible mark on audiences.

The Vacations Incentive promo for entrepreneurs - https://vacationsincentive.com/

https://getmorejd.com/ https://theinstituteofwow.com/       / institute.of.wow      / the_institute_of_wow    https://     / jdtv-iow      / the-institute-of-wow      / instituteofwow  

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

🛎 In this episode of Marc Haine Live, we welcome globally recognized innovation expert Vanessa Thompson to uncover the secrets to driving innovation, building a culture of creativity, and staying ahead of the curve. 

About Vanessa Vanessa Thompson is a globally recognized expert in innovation, sustainability, and ESG strategy. With a career spanning roles at The United Nations Foundation, the World Bank, and leading climate tech startups like Joby Aviation, Vanessa brings a unique blend of expertise in financial analysis, strategic planning, and sustainability consulting to every project she undertakes. As a driving force in the field of sustainable innovation, Vanessa has served on several boards and collaborated with organizations like The Nature Conservancy, NASA’s OMEGA Project Earth, and JLL Spark Ventures, where she conducted due diligence and led investments in breakthrough technologies. Her work has been featured in Forbes, and she has contributed thought leadership on topics ranging from renewable energy to ESG reporting, positioning her as a sought-after voice in the climate and venture capital sectors. An accomplished public speaker, Vanessa hosts "The Sustainability Experts," a podcast where she interviews industry leaders, including figures like Venus Williams, Raj Shah, and Eric Schurenberg. Through these conversations, she explores the intersection of innovation, leadership, and sustainability, inspiring audiences to rethink what it means to create lasting impact. Vanessa holds an MBA with a specialization in Finance from Santa Clara University, where she graduated Summa Cum Laude. She combines her academic rigor with hands-on experience, leading multi-disciplinary teams across five countries and seven time zones to address pressing global challenges. Her work at the cutting edge of sustainable business practices has helped organizations integrate ESG metrics like GRI, SASB, and CDP into their core strategies, unlocking both financial and environmental value.

Connect with Vanessa

• Speaker Website: https://www.vanessathompson.com/
• Consulting Website: https://www.the-sustainability-experts.com/
• Podcast LinkedIn: https://www.linkedin.com/company/the-sustainability-experts/
• Personal LinkedIn: https://www.linkedin.com/in/vanessathompson5/ 
• Youtube: https://www.youtube.com/@TheSustainabilityExperts
• Podcast Spotify: https://open.spotify.com/show/5PLmkmxJLJQ5BJ2Kgluxku?si=4fb696fdd84847c2&nd=1&dlsi=bf5bae8fcd2e448c

----more----

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

🛎 In this episode of Marc Haine Live, Author & Keynote Speaker Andrew Davis explains why that mindset is outdated, thanks to something called Lumière’s Law.

You’ll learn how to unleash AI’s true power: mimicry, not memory. Intelligence augmentation, not automation. This episode walks you through how to break old habits, build a digital doppelgänger, and turn your business into an idea machine.

👉 If you’re tired of AI giving you mediocre results, this conversation is for you.

Andrew Davis is a bestselling author and internationally acclaimed keynote speaker. Before building and selling a thriving digital marketing agency, Andrew produced for NBC’s Today Show, worked for The Muppets in New York and wrote for Charles Kuralt. He's appeared in the New York Times, Forbes, the Wall Street Journal, and on NBC and the BBC. Davis has crafted documentary films and award-winning content for tiny start-ups and Fortune 500 brands. Recognized as one of the industry's "Jaw-Dropping Marketing Speakers," Andrew is a mainstay on global marketing influencer lists. Wherever he goes, Andrew Davis puts his infectious enthusiasm and magnetic speaking style to good use teaching business leaders how to grow their businesses, transform their cities, and leave their legacy.

🔗 Learn more about Andrew Davis: https://www.akadrewdavis.com 📌 Follow Andrew on LinkedIn:   / tpldrew  

#AIforBusiness #AndrewDavis #MarcHaineLive #LumiereLaw #ArtificialIntelligence #DigitalDoppelganger #Leadership #BusinessStrategy #innovation 

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Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

🛎In this episode of Marc Haine Live, leadership coach and strategist Angus Nelson reveals how waiting to “feel ready” is the biggest threat to your business. We explore how to take action despite fear, why confidence is built—not found, and how being “Activated” can transform your leadership.

Whether you’re a manager stuck in indecision or a business owner tired of playing small, this episode will challenge your mindset, ignite your courage, and give you the tools to finally move forward.

🎯 Topics Covered:  • Procrastination and the cost of waiting  • Action-before-confidence mindset  • Building “Activated” leadership  • Disrupting yourself and your business for growth

🛠️ FREE OFFER: DM “ACTIVATED” for a 30-minute clarity call with Angus Nelson

Angus Nelson is a leadership coach, strategist, and keynote speaker known for guiding high-performing entrepreneurs and executives to break through plateaus and unlock extraordinary success. His expertise impacts high-achievers across startups, Fortune 500 companies, and celebrity circles. Angus has worked with executives from FedEx, Cisco, Bridgestone, Veeva, and Unbabel, and has delivered keynotes at the corporate headquarters of global giants like Walmart, Coca-Cola, BMW, Disney, Adobe, Swisscom, and Fidelidade.

As the founder of Evolve Leadership, Angus blends psychology, emotional intelligence, and proven frameworks to help clients overcome limiting beliefs, drive personal growth, and align purpose with profit. His transformative work empowers leaders to achieve clarity, wealth, and freedom.

Based in Lisbon, Portugal, Angus lives with his family and two larger-than-necessary dogs. He is the author of Confidence Comes Later and the host of the Evolve Leadership podcast, where he inspires listeners to become bold, aligned, and unstoppable.

Website: angusnelson.com |  LinkedIn   / angusnelson   Instagram   / angusnelson  

----more----

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

🛎 In this episode of Marc Haine Live, we sit down with Irene Riad, The Mosaic Integral Leadership Expert, to reveal why so many successful leaders feel empty despite reaching the top. Through her 7-lens MOSAIC Integral Leadership System, Irene guides us on how aligning with our core purpose isn’t just a “nice-to-have”—it’s critical to becoming a leader people want to follow.

Irene Riad is a Global Talent Consultant, an ICF PCC Executive Coach, ICF Coach Mentor, Coach Educator, and Accredited Coach Supervisor who specializes in talent assessment and leadership development. Her consulting, coaching and coach supervision journeys weave in the growth of clients’ mind (thoughts), body (emotions), values/beliefs (culture), relations (systems), and soul (consciousness) within their personal /professional context, through different modalities that enable them to go through a deep transformation of their whole human system as leader, team, and organization. The outcome of her work is experienced as a renewal of sight to the inner mosaic power we hold within ourselves and collectively, to live into our big visions and legacy work. She is deeply fulfilled by empowering others to step into their light and see their unique magnificence in the world.

www.sightcet.com Linkedin:   / irene-riad   Instagram:   / sightcet   Facebook:   / sightcet  

----more----

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

🛎 In this episode of Marc Haine Live, Customer and Employee Experience Strategist Marc Haine sits down with Chris Goegan—one of the world’s top experts in engineering business growth systems—to unpack why most businesses get stuck, burned out, and overwhelmed… and what to do about it. Chris breaks down the real reason your business feels like it owns you (instead of the other way around), and how to escape the chaos using just two key systems: Growth Systems and Freedom Systems.

Get Chris' Engineered Marketing 3 Systems Guide for FREE.  Chris' Engineered Marketing 5-Day Workshop for just $27 (you get the opportunity to get this right after signing up for the 3 Systems Guide)

Chris Goegan, is widely regarded as one of the world's foremost experts in engineering growth systems for businesses. Chris has spent over 35 years transforming businesses through powerful systems, with deep expertise in engineering, sales, marketing, and operations. A former engineer who’s made over 100,000 cold calls (hating all but 3!), Chris began his career building high-volume manufacturing lines at Ford Motor Company, designing parts for the International Space Station, and even contributing to the engineering behind the real-world “Hunt for Red October” submarine.

He's worked with Michael E. Gerber, acclaimed author of "The E-Myth," and top industry leaders. His methodologies have generated over $165 million in revenue for small businesses across 100+ industries, freeing entrepreneurs from the grind and saving them over 1,000 hours annually.

Chris is the Founder and CEO of Engineered Growth Systems, dedicated to scaling businesses into the $10 to $50+ million range while giving owners their time back. He believes systems, not hustle and stress, are the true keys to sustainable growth.

He is passionate about helping good people build great businesses . . . and Exit Wealthy.

An Ironman finisher who raised money for cancer research in memory of his dad, Chris loves sports and the outdoors. He's originally from Canada, so expect a few “eh’s” along the way!

https://www.chrisgoegan.com/   / chrisgoegan  

----more----

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

🛎 In this episode of Marc Haine Live, I sit down with Dawn Holly Johnson, The Future of Business Architect, to expose the hidden forces quietly bleeding businesses dry—and reveal the game-changing strategies that will help you break free from these costly mistakes.

Dawn Holly Johnson has led enterprise-wide transformational efforts in every major industry and across all sizes of organizations - from startups to Fortune 100 companies - using her many years of experience to generate higher organizational performance with an impact of over $5.2 Billion in new revenue generation and over $1 Billion operational profit margin gains through focusing on value delivery and improved stakeholder experience. 

Dawn Holly began to write her second book What CEOs Need to Know in 2016 after her eighth career layoff occurring one week after her divorce. During those trying times, she chose to bring positive change to the world. She published this short yet impactful book in December 2021.

Self-titled as The Future of Business Architect, she helps startup founders beat the odds to success, and leaders of established companies to quickly transform their organization from underperforming and non-collaborative into being Future Ready: creating purposeful, productive, and profitable organizations that are joyful to work in. 

dawnhollyjohnson.com Dawn Holly Johnson on Linkedin, @dawnhollyjohnson on YouTube

----more----

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

High turnover, disengaged employees, and costly mistakes are all symptoms of a bigger issue: most managers were never trained to lead.

🛎 In this episode, customer and employee experience strategist Marc Haine sits down with management consultant Tara Landes. We put a spotlight on the costly mistake businesses keep making—and how to fix it. 

We uncover: ✅ Why promoting top performers to management without training backfires 🚨 ✅ How to tell if poor management is secretly hurting your business 📉 ✅ The real reason most leadership training fails (and what actually works) ✅ How investing in management training can help businesses and careers leap forward 🚀

Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com

For 25 years, Tara Landes has been the secret weapon 300+ small businesses leaders have used as they solve operational challenges. She is a certified change management practitioner from The Prosci Institute and a licensed influence trainer from The Cialdini Institute. She is the lead faculty member for the Bellrock management training programs, having graduated 950+ students and counting. She has also delivered almost 100 presentations to organizations like TEC Canada, MacKay Forums, Engineers and Geoscientists of British Columbia (EGBC), and Chartered Professionals in Human Resources of British Columbia and Yukon (CPHR BC & Yukon).

🔥 Take Action Now! 💭 Reflect on today’s episode—write down the key lessons and revisit them in 6 months! 📅 Book a 15-minute strategy session tomorrow (yes, tomorrow!) 📩 Get a free coaching session: Email tlandes@bellrock.ca 📢 Sign up for Tara’s monthly management insights: www.bellrock.ca

----more----

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

🛎 In this episode we dive deep into the transformative power of leadership wisdom from the LGBTQ+ community with leadership expert and “Awareness Agent,” Joel Davis Brown.

👉 In this episode, you’ll discover:  • Why traditional leadership approaches are falling short—and what’s really at stake.  • The concept of transformational leadership and how it can revitalize your organization.  • The role of cultural genius in leadership, and why it’s essential in today’s diverse workplaces.  • Tangible leadership lessons from the LGBTQ+ community that you can apply immediately.

Dr. Joel A. Davis Brown is the Chief Visionary Officer of Pneumos LLC, a management consulting firm based in San Francisco and Nairobi, specializing in cultural intelligence, leadership development, and organizational change. He is also the co-owner of MetaPrinciple, a global training and certification company focused on systems change. With nearly 25 years of facilitation experience, Joel has worked across five continents, partnering with Fortune 500 companies, non-profits, and government agencies to drive sustainable growth and transformation. His expertise lies in fostering psychological safety, belonging, and innovation in workplaces, using a Gestalt-based approach to leadership and change.

A sought-after speaker and executive coach, Joel has collaborated with major organizations, including Apple, LinkedIn, the United Nations, and PricewaterhouseCoopers, among others. He is a certified Gestalt practitioner, an ICF-certified coach, and a Forbes Coaches Council member, working with C-suite executives, emerging leaders, and cultural creatives worldwide. His expertise extends to designing leadership programs on ethics, cross-cultural dialogue, LGBTQ+ inclusion, and men’s leadership.

Joel holds a Juris Doctor from the University of Virginia School of Law and a doctorate in educational leadership from Saint Mary’s College of California, where he studied design thinking, global citizenship, and peace education. He is the author of the best-selling book The Souls of Queer Folk: How Understanding LGBTQ+ Culture Can Transform Your Leadership Practice. Joel curates and facilitates the Queer Leaders Lens forum, supporting LGBTQIA2S+ leaders worldwide, and continues to make an impact through media appearances and keynote speeches.

🌐 Website: www.joeldavisbrown.com 💼 LinkedIn: Joel Davis Brown

🎥 Don’t forget to like, comment, and subscribe for more episodes that transform the way you lead and grow your business!

#Leadership #TransformationalLeadership #LGBTQLeadership #MarcHaineLive #LeadershipWisdom #CulturalGenius #BusinessSuccess #inclusiveleadership 

----more----

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

🚨 Here’s the problem: Most leaders and sales pros don’t recognize the subtle ways they undermine their own success. Whether it’s bringing baggage from a previous call, failing to be present, or letting emotional triggers take over, these small missteps add up to BIG consequences.

🛎 In this episode, globally recognized sales strategist, bestselling author, and CSMO at Pipeliner CRM, John Golden will share 5 strategies you can use today to recognize your emotional baggage and adjust your attitude and strengthen your conversations.

John Golden is the Amazon bestselling author of Winning the Battle for Sales: Lessons on Closing Every Deal from the World’s Greatest Military Victories and Social Upheaval: How to Win at Social Selling. A globally acknowledged Sales & Marketing thought leader, speaker, and strategist, he has conducted over 1800 video interviews of thought leaders for Sales POP! online sales magazine & YouTube Channel and for audio podcast channels where Sales POP! is rated in the top 2% of most popular shows out of 3,320,580 podcasts globally, ranked by Listen Score. He is CSMO at Pipeliner CRM. In his spare time, John is an avid Martial Artist.

www.salespop.net www.pipelinersales.com https://www.linkedin.com/in/johngolden/

Get a Free trial of Pipeliner CRM www.pipelinersales.com

----more----

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

🛎 In this episode, your host, customer and employee experience strategist, Marc Haine sits down with Ursula Mentjes, aka The Accidental Salesperson, to tackle the biggest (and most expensive) problem plaguing business owners: fear of following up. You don’t want to sound pushy. You don’t want to feel salesy. And that little voice in your head keeps whispering, “If they were interested, they would have called me back.”

And that's a problem.

Ursula Mentjes is a leading expert on success and business growth and a USA Today bestselling author of UpLevel NOW and five other non-fiction books. 

She is a business strategist and coach who works with entrepreneurs to double their monthly revenue in as little as 30 days while working less! She is also a keynote speaker and certified as an NLP (Neuro Linguistic Programming) Coach through the NLP Institute of California and helps her clients release the limiting beliefs and blocks that hold them back from their greatest success. 

Her podcast, Quantum Revenue Expansion, is in the top 2.5% of podcasts worldwide and can be found wherever you listen. 

Ursula has been named the SBA’s Women in Business Champion and received the Lifetime Achievement Award from the President of the United States of America for volunteerism. Ursula spends her free time traveling with her husband Tim, son Lucca and she can often be found cheering enthusiastically from the bleachers while watching Lucca play baseball!

🌎 Website: https://www.ursulainc.co/ 📌 LinkedIn: https://www.linkedin.com/in/ursulaincorporated 📷 Instagram: https://www.instagram.com/7figure_ceo/ 📺 YouTube: https://www.youtube.com/user/MySalesCoachNow 🐦 Twitter: https://twitter.com/ursulamentjes 🎵 TikTok: https://www.tiktok.com/@7figure_ceo

----more----

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

🛎 In this episode of Marc Haine Live, Customer and Employee Experience Strategist, Marc Haine sits down with Guy Coffey, a franchise veteran from both sides of the model—multi-unit franchisee, franchisor, and now advisor to entrepreneurs looking to break into the game without losing their shirts.

We’re diving deep into the REAL world of franchising—what works, what fails, and why some franchisees end up with financial freedom while others are trapped in a 7-day-a-week grind that makes their old 9-to-5 look like early retirement.

Check out Guy's podcast

Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com

About Guy With over 17 years in franchising, from co-founding the Frenchies franchise system to scaling fitness franchises, Guy has a love of entrepreneurial pursuits. 

His mission is simple, to inspire entrepreneurs to go for it in life, and win. Driven by his passion for helping entrepreneurs achieve a balanced life where family, fitness, and personal growth thrive alongside business success, Guy is dedicated to guiding others through the challenges and opportunities of franchising and entrepreneurship. 

Connect with Guy guycoffey.com LI:   /guycoffey   IN:   /guycoffey   YT:    @guy_coffeylinkedin FB:   /guy.coffey  

----more----

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

🛎 In this episode of Marc Haine Live, we sit down with Samantha Irwin, a national speaker and expert in workplace culture and customer experience, to tackle the big, expensive problem of employee disengagement and retention.

Samantha is a leading expert in creating exceptional Customer Experiences. She helps businesses inspire and educate teams to create exceptional Customer Experiences that foster loyalty and advocacy, driving both financial success and heartfelt service for brick-and-mortar businesses. 

With over 25 years of experience in leadership, Samantha's dual background in middle school teaching and boutique hotel ownership has uniquely positioned her to empower and educate business leaders and their front-line customer service staff. 

Organizations and businesses hire Samantha for engaging and inspiring keynote speeches and workshops. 

As the creator of the Power of People Academy and the Creating a Culture Deck, she equips businesses to provide consistently Exceptional Customer Experiences, fostering thriving enterprises and fulfilled staff. Samantha's commitment extends to teaching business owners how to make their establishments preferred workplaces and favored customer destinations

 www.Kaizen.Zone   / samanthairwin  

----more----

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

🛎 In this episode of Marc Haine Live, we sit down with Dr. Roger A. Gerard, an executive consultant, author, and leadership expert with over 50 years of experience, to dive into: ✅ Why disengagement is not an employee issue—it’s a leadership issue. ✅ The 3 biggest threats to workplace culture: cynics, apathetics, and naysayers. ✅ How disengaged employees erode productivity, quality, and morale. ✅ Actionable strategies leaders can use to turn the tide on disengagement.

Dr. Roger A. Gerard is the owner of Sloan & Gerard Consulting, a private consulting practice serving executives and boards in strategic planning, operational planning, executive coaching, and management development. He also specializes in process improvement, and the use of lean methodologies in bringing about significant and measurable organizational improvement.

He is the former Chief Learning Officer for ThedaCare, an integrated healthcare delivery system, retiring from that position in 2014 after 23 years in that role. Dr. Gerard has a 52-year career history leading executive and management development initiatives, in both large and small organizational environments. His work has been primarily within the healthcare industry, but he has also spent a quarter of his career consulting in manufacturing and service industries nationwide.

Previously, Dr. Gerard served as Vice President of Northern Michigan Hospitals and as the Director of Organizational Development. Before joining NMH, he was Creative Manager for Quality Systems for Sandy Corporation where he consulted with major clients (Burroughs, IBM, General Motors, Hyatt, etc.) on systemic leadership development and quality improvement projects.

Dr. Gerard is the author of Owning the Room: Leading with Mind, Heart and Spirit to Make Extraordinary Choices in a Demanding World and the new title, Lead With Purpose: Reignite Passion and Engagement For Professionals in Crisis. He also co-authored On the Mend: Revolutionizing Healthcare to Save Lives and Transform the Industry.

https://www.rogergerard.com/   / rogerg2  

----more----

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

🛎 In this episode, Marc sits down with Human Connection Expert Tina Varughese, author of the insightful book 50 Shades of Beige: Building Bridges While Breaking Bias. 🌏 With over 22% of Canada’s population being foreign-born—and even higher in urban centres—leaders face an urgent challenge: navigating cultural differences to drive engagement, retention, and profitability.

Tina Varughese is a highly sought-after Human Connection Expert, speaker, and author of the groundbreaking book 50 Shades of Beige: Building Bridges While Breaking Bias. With over two decades of experience, Tina has helped leaders and businesses navigate the complexities of cultural diversity in the workplace.

Before becoming a keynote speaker, Tina managed Alberta’s immigration office and founded her own relocation and settlement firm, working closely with newcomers to North America. Her hands-on experience gives her a unique understanding of the challenges and opportunities that come with a multicultural workforce.

Through her engaging and practical approach, Tina equips leaders with the tools they need to foster connection, improve communication, and create inclusive, productive workplaces. Whether it’s guiding teams to overcome cultural biases or helping businesses tap into the benefits of diversity, Tina inspires audiences to lead with authenticity and adaptability in today’s rapidly changing world.

Learn more at tworksforyou.ca.

👉 Website: tworksforyou.ca 👉 LinkedIn: Tina Varughese 👉 Instagram: @Tina_Varughese 👉 Facebook: Tina Varughese

🎥 Don’t Forget to Like, Comment, and Subscribe! Let’s build workplaces that thrive—one cultural connection at a time. 🌍

#Leadership #CulturalCompetency #MarcHaineLive #TinaVarughese #DiversityAndInclusion #WorkplaceLeadership #HumanConnection #EmployeeEngagement

----more----

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

🛎 In this episode of Marc Haine Live, we’re tackling one of the biggest problems businesses face today: capturing accurate human experiences to drive retention and revenue.

Stop making decisions in the dark. Learn how to harness cutting-edge tools to finally understand what your people need—and take action that drives loyalty, engagement, and profit.

 • Free 30-minute review of your feedback methods.  • Tailored demo of RavenCSI for your business.  • 3 months of free access to RavenCSI, including personalized support to create, deploy, and analyze surveys.

Take the survey for today's episode and see RavenCSI in action:   https://cx.ravencsi.com/UgeGL

Brian is the Founder/CEO of RavenCSI a SaaS survey platform and the CEO of Avior Group a business process improvement consulting firm. Aerospace engineer for 21 years. Lean Six Sigma Master Black Belt for over 25 years Owner of 2 businesses, as noted above Father of 3 successful children (1 doctor, 1 owner Electrical Contracting, 1 cybersecurity programmer) Former Cubmaster (7 years) Professional Singer: Midlife Chryslers and Phaze 4 

  / brian-boyette   X: @RavenCSIsurvey Facebook: https://www.facebook.com/profile.php?...

----more----

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

🛎 In this episode, Marc Haine sits down with Cannon Carr, a small business champion and financial strategist, to dig deep into the essential steps for business operators to thrive financially—before and after their exit. Cannon shares his game-changing 3Rs Allocation System, designed to help you set a clear “North Star,” manage risks that often collide between you and your business, and allocate capital to build financial independence on your terms.

Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com

Cannon is Regional Director and Partner at EP Wealth Advisers, overseeing the Atlanta office and broader southeast region. Before merging his firm with EP, he was CEO of CornerCap, managing $1.2 billion with a team of 22 colleagues. Cannon helps small business owners build their personal wealth alongside their business wealth. He hosts a podcast series called “Business Owner Tales from the Trenches” and is an author of an upcoming book on building financial freedom FROM your business.

 https://www.epwealth.com/our-team/atl...    / cannon-carr   

----more----

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

You’re not alone. Research shows the average employee loses 2.5 hours a day to drama, costing businesses millions annually. But drama isn’t always loud or obvious—it sneaks in as gossip, micromanaging, misunderstandings, and even those passive-aggressive emails we all know too well.

🛎 In this episode of Marc Haine Live, we’re tackling one of the most expensive and overlooked issues in business: workplace drama. Joined by communication expert, keynote speaker, and former soap opera writer Robyn Hatcher, we’ll uncover the root causes of drama, how it impacts your team, and—most importantly—how to stop it.

 • Discover the hidden ways drama shows up in your workplace  • Learn how to identify and break free from the “Drama Triangle” roles of Victim, Persecutor, and Rescuer  • Master strategies and scripts for clear communication to reduce misunderstandings and conflict  • Understand how your personal “backstory” shapes your interactions—and how to rewrite it

Robyn is offering a FREE 30-minute consultation to help you take control of workplace communication and tackle drama head-on. Book your session today and download her Talkadot QR code to share feedback and connect directly with her.

Robyn’s career spans from acting roles on Law & Order and The Blacklist to writing for iconic soap operas like All My Children. Now, she helps business professionals remove the drama from their workplace through her powerful communication framework, ActorTypes. She’s worked with companies like JP Morgan, Spotify, and PayPal, equipping teams with the tools they need to thrive.

Robyn’s Website: https://www.robynhatcher.com/ Connect on LinkedIn:   / robynhatcher   Follow on Instagram:   / robyn_speaketc  

----more----

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

🛎 In this episode of Marc Haine Live, we’re diving deep into the expensive leadership blind spots that sabotage small business owners, franchise leaders, and managers—and what you can do to fix them. With expert insights from Leadership Consultant Phillip Holmes, we unpack the tools, strategies, and mindset shifts needed to foster a workplace culture of trust, respect, and high performance.

 • Why self-awareness is the #1 skill every leader needs to master.  • How to identify your team’s natural strengths to maximize engagement and efficiency.  • Practical tools to develop self-awareness and leverage others’ strengths.  • Pitfalls to avoid when transforming your leadership style and workplace culture.

Shocking Fact: Did you know 85% of leaders believe they’re self-aware, yet only 10-15% actually are? This gap can lead to poor decision-making, unmanaged emotions, and disengaged teams.

Phillip is the owner of Highest Good Consulting and a coach who’s passionate about democratizing leadership development. From doubling website traffic to increasing donations by 100%, Phillip has firsthand experience transforming teams and achieving measurable success through effective leadership strategies.

Your Next Step:

Commit to being the leader your team deserves. Take the first step toward self-awareness and schedule a 30-minute discounted coaching session with Phillip Holmes to uncover roadblocks and map out your leadership action plan.

📌 Like, share, and subscribe for more actionable insights on leadership, team building, and workplace transformation!

👉 Let’s build a healthier, more productive workplace—one leader at a time.

 • Website: highestgood.consulting  • LinkedIn: Phillip Holmes  • Instagram: @phillipmholmes

----more----

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

🛎 In this episode of Marc Haine Live, we’re joined by Beth Sherman, a seven-time Emmy Award-winning comedy writer, speaker, and comedian, to explore how humour can transform workplace communication and engagement. From writing for The Late Show with David Letterman and Ellen to performing for troops in Iraq, Beth shares her expert insights on how humour can build trust, foster connection, and create a thriving work environment.

In this episode, you’ll discover: ✅ Why disengagement is costing businesses billions—and what to do about it. ✅ How to use humour to strengthen team collaboration and morale. ✅ The psychology of humour: Why it works in building genuine connections. ✅ Simple, actionable tips to start using humour at work immediately (even if you don’t think you’re funny).

Featured Takeaways:  • Learn to spot disengagement before it becomes a business problem.  • Unlock the power of humour to nurture relationships and enhance productivity.  • Avoid common pitfalls of humour in the workplace—maintain credibility and psychological safety.

🔗 Ready to transform your workplace? Book a 30-minute discovery call with Beth Sherman: https://calendly.com/bethsherman/conn...

🎥 Don’t miss this eye-opening and laugh-packed episode! Subscribe now for more expert advice on leadership, employee engagement, and creating extraordinary workplace experiences.

#WorkplaceEngagement #Leadership #HumorAtWork #EmployeeRetention #MarcHaineLive

https://www.bethsherman.com/   / beth-sherman  

----more----

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

with Dr. Laura Lovett

In this powerful episode of Marc Haine Live, we’re joined by the incredible Dr. Laura Lovett—an organizational psychologist, keynote speaker, and expert on workplace psychology—to tackle one of the most expensive and emotionally draining challenges in business today: toxic bosses.

Toxic leaders don’t just impact team morale—they affect productivity, increase turnover, and cost businesses billions annually. But here’s the catch: sometimes, these toxic behaviors are unintentional. How can leaders recognize these behaviors in themselves or others? And more importantly, how can employees and organizations protect themselves from the fallout?

💡 In this episode, you’ll learn: ✔️ How to identify the warning signs of toxic leadership. ✔️ The difference between a difficult boss and a toxic one. ✔️ What toxic workplace dynamics cost businesses and careers. ✔️ Actionable steps to regain control, make a career exit plan, or transform leadership styles.

Dr. Laura Lovett is a globally recognized thought leader in workplace psychology and the host of the acclaimed podcast Where Work Meets Life™. With nearly 25 years of experience, she’s helped thousands of professionals and organizations build thriving, healthy workplaces. Learn more about her work at https://drlaura.live.

https://drlaura.live/ LinkedIn: https://www.linkedin.com/in/drlaurahambley/ Facebook: https://www.facebook.com/Dr.Laura.whereworkmeetslife Twitter: https://x.com/DrLaura_ Instagram: https://www.instagram.com/Dr.Laura__/ TikTok: https://www.tiktok.com/@drlaura__

----more----

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

🛎 In this episode of Marc Haine Live, we tackle one of the biggest, most expensive problems facing leaders today: burnout and its ripple effect on your team, customers, and bottom line.

Joining us is Cate Collins, a leadership expert with over 25 years of experience inspiring leaders and teams across the globe.

Cate shares her groundbreaking 4 Rooms Resilience Formula, a proven blueprint to help leaders reclaim their well-being, build resilience, and create thriving, engaged workplaces.

Cate Collins inspires leaders and their teams to loosen their underwear to be more confident, more courageous and more resilient. She is a recovered, burned-out leader who has worked with thousands of leaders across the globe for the past 25 years. Her clients include the US Army, GM, Ministry of Transportation, Ministry of Finance, Mental Health Hospitals, not-for-profits and businesses of all sizes. Her sweet spot is team retreats. She has facilitated retreats for over 20 years. She hosted a Female leadership retreat in Costa Rica, Arizona and across Canada. Her extensive health background, as former executive director handpicked to train with Jack Canfield, Chicken Soup for the Soul and The Success Principles' author, keeps her current with the work-life challenges her clients experience. 

catecollins.com and powerfuljourney.com LinkedIn -   / catecollins   Facebook -   / powerfuljourney   Instagram - Instagram (@powerfulcate) Youtube - Cate Collins

----more----

Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

🛎 In this episode of Marc Haine Live, guest Sean Grace, author of The Art of the Question, discusses the underutilized power of great questions—questions that aren’t just about filling silences but about driving deeper connections, sparking innovation, and creating real breakthroughs.

Sean Grace is a leading communication consultant, speaker, and author of The Art of the Question, a breakthrough book that explores how the right questions can transform leadership and team dynamics. With a rich background in sales, leadership training, and even the creative arts, Sean has spent over two decades helping top organizations develop their leaders through the power of effective questioning. His work is rooted in the belief that great leaders don’t just provide answers—they ask the questions that spark insight, encourage growth, and drive lasting change.

Sean’s methods draw on his unique combination of expertise in business and the arts, blending principles from fields like jazz improvisation and critical thinking to foster collaboration and innovation. His questioning techniques and 3-phase model offer leaders a practical framework for engaging their teams, solving complex problems, and creating an environment where everyone’s voice is heard. From Fortune 500 companies to budding entrepreneurs, Sean’s approach has helped countless leaders harness curiosity as a tool for achieving extraordinary results.

Website: PeakLuma.com LinkedIn: linkedin.com/in/seangrace Twitter: @SeanGrace_ Book on Amazon: The Art of the Question Email: info@peakluma.com

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Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

🛎 In this episode of Marc Haine Live, we dive deep into the true cost of customer support with the brilliant Charlotte Ward.  If you’re a business operator or manager looking to transform your customer support into a loyalty-building machine, this episode is a must-watch. Discover how to prevent costly customer churn and make support your secret weapon for success!

Charlotte Ward has spent nearly 30 years delivering, defining and leading exceptional customer care and support experiences. She’s worked on the front line in a heated call centre environment, and loved it. She’s led remote, highly technical teams working on deeply bespoke implementations, and loved it. She loves talking with people about customer support, and helping them deliver the best they can, for their customers. 

She’s currently Director of Support at Snowplow, and also host of the Customer Support Leaders podcast.

💼 LinkedIn:   / charlottecward   🌐 Website: customersupportleaders.com

#CustomerSupport #CustomerExperience #MarcHaineLive #CharlotteWard #CustomerLoyalty #CustomerServiceTips #CX #CustomerRetention #businessgrowthhacks 

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Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Dare to be the exception™

+1 (780) 729-4932 

🗓️  https://meetwith.marchaine.com

• Marc@MarcHaine.com
• http://MarcHaine.com
• IG: https://www.instagram.com/marcjlhaine
• FB: https://www.facebook.com/MasterofExperiences
• TW: https://twitter.com/MarcHaine2
• LI: https://www.linkedin.com/in/marchaine/
• YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.